We are looking to hire a Customer Service Officer to be outsourced to various organizations in Singapore!

Job Description:

• Manage customer’s enquiries
• Ensure enquiries are resolved to achieve customer satisfaction
• Handling enquiries and complaints
• Ensure productivity and quality standards are met
• Other ad-hoc duties as assigned

Requirements:

• At least 1 years of experience in contact centre handling voice and/or non-voice channels
• Strong customer service skills
• Excellent communication and interpersonal skills
• Ability to work independently while being a cohesive team member

Apply now by sending your resume to [email protected],

We regret to inform you that only shortlisted candidates will be notified.

Ashley Loo| R2095115| EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

-Starting from $2.4K Onwards!

- Office Hours

-Top 500 Companies in US

-Excellent Company Culture Allowing you to work with humble professional

-Recognised individual efforts, monetary rewards

-Min Diploma with no experience welcome to apply! Relevant working experience also welcome!

Job Scope:

Handle customer service and monitoring arrivals and assist in custom declarations

Follow up on inbound shipments and monitoring flight timings

Other adhoc duties assigned

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to wa.me/6582888509 | [email protected]

- Name

- Residential address

- Copy of your resume

- Commitment period

04C3537

R2197936

EA License No: 04C3537

RESPONSIBILITIES:

Set sales goals, compare performance to goals, and adjust goals as needed

Assess current team processes and procedures, identify opportunities for improvement, and implement them

Develop individual quotas and assign territories for team members

Provide detailed and accurate sales forecasts

Coach, mentor, and provide feedback to team members

Foster a competitive yet collaborative team environment

Assess individual performance through observation and measurement, and suggest corrective actions as needed

QUALIFICATIONS:

Strong oral and written communication skills

Proven ability to lead a team to meet quotas

Results-oriented with strong analytical skills

Excellent leadership skills and experienced in setting sales goals

1-2 years of experience in sales

1) Assist manager for all aspects of daily assigned outlet operation

2) Engage with guests, understanding their preference and feedback, to continually elevate the dining experience

3) Ensure all service staffs are well groomed, properly attired and efficient

4) Involve in monthly physical stock take

5) Perform other related duties as manager assigns

REQUIREMENT:

Min. 2 years of experience working in F&B industry

Demonstrate ability to multitask and effectively prioritise responsibilites

Great interpersonal skill and a team player

Job Title: Customer Service Assistant, Membership

Number of Headcount: 2 temps

Working Days: Monday to Friday

Working Hours: 8.30AM to 6.00PM

Lunch Break: 1 hour

Start Date and End Date: ASAP to 31 Dec 2024

Job Responsibilities:

• Support the counter and concierge duties
• Extract daily/weekly/monthly CRM Performance Reports.
• Handle all enquiries at counter (Membership enquiries, Gift Claims and Hardship grant applications etc)
• Assist in all frontline customer service transactions including membership sign ups, submission of assistance programmes forms, card replacement etc.
• Other Ad hoc duties as assigned (e.g data entry, mailing of forms, inventory checking and disposal)

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

• Tampines
• Monday - Friday: 9.15 am to 4.45 pm; Every Saturday: 9.15 am to 12.15 pm
• 
  
• Objective – To be based at bank branch and encourage/guide customers to use online banking
• Migrate/ guide customers to perform transactions
• Assist customers with general product enquiries and form filling
• Administrative duties of filing, scanning of documents, document checking etc.

Requirements

• Min N levels and above

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

• Answer customer inquiries.
• Prepare proposals for product solutions.
• Connect daily with customers by phone and email.
• Serve as main contact for technical help.
• Support tracking and reporting of quote activities.

Requirements:

• Minimum Dip/Deg holder in Supply Chain/Logistics with at least 1-3 years of prior working experience.
• Proficient in MS Office

Interested candidates please send in your resume to:

Yvonne Suan Ying Zhen

CEI No: R24122857

Email: [email protected]

EA License No: 99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

Job Highlights

• Basic + performance Incentive + Attractive Commission on Call Leads
• Weekend off
• Attractive Commission and & Incentive

Job Desscription

• Award Winning Medical Spa

JOb Description and Duties

• Assist in appointment booking
• Past experience in customer care

• Acting as first point of contact for customers in handling customers’ orders and enquiries.
• Works in partnership with Sales / Marketing / Production and Distribution to meet the customer’s requirements and proactively seeks to maximise the customers experience (CX) at every opportunity.
• Seeks to reduce customer queries by acting as customer advocate and proactively reduces root cause issues.
• Works as key team player within the CSC Team and LGS, ensuring consistency of performance and meet the agreed KPIs.
• Acts as customers’ champion, and uses analysis and influence to drive continuous improvement between the business and our customers.

Principal Responsibilities

• Handles customers’ orders accurately. Ensures all important details are captured correctly in SAP or Gold during sales order creation. Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates.

· Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing.

· Coordinates the PSO services to customers and internal functions. Ensures all PSO events are recorded and have correct invoices for all PSO events.

• Influence the customers’ perception of Linde primarily through strong customer focus and professionally presented calls and replying emails. Adherence to call and email quality and performance accuracy against defined process.
• Build strong collaborative relationships with other departments particularly Sales, Marketing, Production and Distribution team. Work as a team on the root cause analysis and improvement that involves various department processes as appropriate and to improve business operations.
• Escalate to Customer Service Manager for the complex and non-routine issues. Seek guidance and alignment.
• Accurate and maximum utilisation of SAP functionality in maintenance of customer master database particularly Telequery to capture all customer enquiries.
• Establish compliance with Linde safety standard, policies and procedures
• Evidence a strong personal commitment to Safety in the Customer Service Team
• Promote corporate values of the company

Key Interfaces

• Works closely with CSC, Sales, Production and Distribution teams to resolve customer order status and complaints. Helps to develops root cause solutions to customer enquiries to prevent initial calls and to ensure fast, effective resolution of known issues
• Participates is cross-functional meetings or S&OP to discuss business updates, improvements and issues.
• Drives the business in terms of agreed customer facing activities - Sets joint targets and works in partnership to achieve these.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Contact Number: 67860100

Email Address: [email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

-Starting from $2.4K Onwards!

- Office Hours

-Top 500 Companies in US

-Excellent Company Culture Allowing you to work with humble professional

-Recognised individual efforts, monetary rewards

-Min Diploma with no experience welcome to apply! Relevant working experience also welcome!

Job Scope:

Handle customer service and monitoring arrivals and assist in custom declarations

Follow up on inbound shipments and monitoring flight timings

Other adhoc duties assigned

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to wa.me/6582888509 | [email protected]

- Name

- Residential address

- Copy of your resume

- Commitment period

04C3537

R2197936

EA License No: 04C3537

Job Descriptions

• Greet and welcome customers in a friendly and professional manner
• High commitment to ensure customer satisfaction and deliver excellent service
• Provide exceptional customers service and ensure a positive dining experience
• Take customer orders accurately and relate them to the kitchen in a timely manner
• Prepare simple food and beverage items, such as drinks, parfaits, and other desserts, as needed
• Adhere to all food safety and health regulations
• Communicate effectively with the kitchen staff to ensure prompt and efficient service.
• Cashiering duties and other ad-hoc duties
• Positive working attitude
• Able to work on rotating shift, weekends and public holidays

Job Requirements

• Have a minimum of 1 year of experience in the food and beverage industry, with preference given to those with experience in Japanese F&B.
• Quality-driven and customer-centric mindset, dedicated to providing exceptional service and experiences.
• Ability to thrive in a fast-paced environment and effectively manage multiple tasks and responsibilities.
• Willingness to work 5 days per week, including weekends and public holidays, to meet operational requirements.

Benefits

• Meal allowance of $200 per month
• 8 days Annual Leaves
• Staff discount (ticket)
• Uniform and shoes will be provided
• Yearly bonus subject to work performance
• Insurance and Medical Benefits
• $200 attendance allowance

Working Hours

• Working Hour/Standard Condition：
• 5 days work week (44 hours per week)
• Sun - Thu : 10:00am - 10:00pm (shift)
• Fri, Sat, Eve of PH 10:00am - 11:00 pm (shift)

Salary: $2400 (+1 month completion bonus)

Duration: 1 year

Location: Bendemeer

Working Hours: Monday - Fri 9am to 6pm (might need to work on Saturdays if needed for events)

Job Description:

1. Customer Service

• Engage with patients and non-patients through various channels, including phone calls, in-person interactions, and events.
• Manage incoming calls and provide accurate information to inquiries.
• Distribute promotional materials (e.g., flyers) at clinics, hospitals, and roadshows.

2. Administration & Operations Support

• Assist with ad-hoc administrative tasks, including data entry, filing, and document management.
• Collaborate with team members on various operational projects to improve efficiency and service delivery.
• Perform other duties as assigned by management to support the overall function of the organization.

Requirements:

Minimum Diploma

Interested candidates, please submit your resume to: [email protected]

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

[email protected]

• Location is at Kallang Sector
• Working hours:
• Monday - Friday, 8am -6pm (8 hours),
• Alternate Saturday 8-1 pm (4 hours)
• 
  
• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

Interested applicants may email resume to [email protected]

Cheryl Lee Shi Le (CEI Registration No: R1434624)

Recruit Express Pte Ltd (EA: 99C4599)

The Job:

• Serves as the first point of contact for all our customers and consistently deliver professional support and service
• Manage incoming orders, calls and e-mails, including making changes to orders
• Manage all incoming cases, prioritize importance, and distribute cases to second line support as required
• Maintain and consistently demonstrates a general knowledge of company guidelines, processes, practices, and procedures.

The Requirements:

• Min Diploma/ Degree with Min 5 years of relevant working experience in freight forwarder/ shipping/ 3PL companies
• Must have airway bill generation, packing list and declaration forms

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

The Job:

• Handles customers’ orders accurately
• Ensures all important details are captured correctly in SAP
• Check invoices before sending out to customers.
• Coordinates with customers on the status of orders and delivery dates
• Provide effective responses and rapid resolutions to customer enquiries through close liaison with Operations, Distribution, Sales and Marketing
• Adherence to call and email quality and performance accuracy against defined process

The Requirements:

• Min Diploma Holder with 3-5 Years of working experiences
• Proficient in MS Office
• Good communication and interpersonal skills

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

• Process letters and emails correspondences to customers upon request
• Attend to incoming General Hotline calls
• Manage customer enquires via livechats
• Handle customer enquiries on payment arrangement and reconnection

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Job Descriptions

• Participates in improvement initiatives and team building activities within customer service and across functional areas of core integration.
• Accurately process high volumes of part orders and service requests, including but not limited to part location and price determination, accurate cost and revenue account reflection, regular follow up with engineers and inventory management to ensure the customer's needs are met successfully and promptly.
• Prepares accurate pricing of part orders and returns
• Ensures accurate cost and revenue account are associated with parts, labor and expenses on each call, which requires solid understanding
• Determines shipping method based on numerous factors including part size and weight, contractual agreements with the customer, severity of system issue, and preferred carrier.
• Acts as customer liaison with Accounts Receivable to determine billing issues and find resolution.
• Maintains professionalism in working relationships with team, customers and others within the company.
• Ensure all areas of personal responsibility are handles promptly, accurately, and with outstanding customer service.
• Ad-hoc tasks/duties assigned by Superior

Requirements

• Minimum Diploma/Degree
• Outstanding problem solving, follow-through, attention to detail and organizational skills.
• Ability to multi-task in an extremely fast paced environment.
• Proficient in IT Skills (Microsoft packages, ERP system experience).
• Ability to maintain professionalism and courtesy under pressure.
• Ability to multi-task and remain composed under pressure, professionalism, written and oral communication skills, and strong team and customer orientation.

f you meet the requirements of this role, please email a detailed resume in Word document to Chloe Tan Hui Lin. Email: [email protected]

Chloe Tan Hui Lin

CEI Registration No.: R1765524

Recruit Express Pte Ltd

EA99C4599

*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.

The Job:

• Collaborate with internal and external stakeholders to provide input and ensure program and projects address key business needs and goals
• Work with cross functional teams in retail to ensure smooth implementation and integration of loyalty initiatives across all customer journeys and touch points
• Support in the management and growth of loyalty program, delivering business and customer value and resonate with target customer segments for various assets
• Develop loyalty and partnership marketing and communication plans that aligns with our portfolio of assets, customer segments and deliver on business goals
• Vendor, project and campaign management for all loyalty initiatives and implementation

The Requirements:

• Good understanding of the retail and loyalty environment

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

JANE LUI JIE'EN

CEI: R1104482

Company Reg. No. 199601303W || EA Licence No. 99C4599

Salary:
$13/h

Working hours:
Mon to Fri, office hours

Commitment:

26 Dec2024 to 28 Jan 2025

Job Scope:
- Answer calls via government hotline
- Reply emails

Requirement:

- Can commit for 1 month with no holiday

- Do not mind call center environment

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Description & Requirements:

Are you an experienced customer service professional or a recent graduate with a passion for growth, seeking an opportunity to lead and excel in the education sector? Are you driven by the prospect of managing a team, nurturing client relationships, and supporting a dynamic sales force? If so, United Language Centre (ULC), a renowned language institution and expat community hub in Singapore, invites you to join us as a dedicated Customer Service Supervisor.

As a Customer Service Supervisor at ULC, you will oversee our customer service team and report directly to the Operations / Centre Manager. Your role will be instrumental in ensuring smooth operations, delivering exceptional service to our students and educators, and upholding our commitment to excellence.

Responsibilities:

• Supervise and mentor the customer service team, ensuring adherence to service standards and protocols.
• Collaborate with teachers and the sales team to optimize customer experiences and achieve sales targets.
• Manage student accounts, including credits, packages, and progress tracking.
• Represent ULC professionally in all customer interactions, embodying our values and mission.
• Coordinate scheduling of private lessons, handling bookings, rescheduling, and instructor assignments.
• Facilitate communication among students, parents, educators, and sales team via WhatsApp groups.
• Generate monthly reports on credit usage and identify opportunities for renewal and retention.
• Implement and maintain efficient workflows and systems to streamline customer service operations.
• Address customer inquiries, concerns, and escalations promptly and effectively.
• Stay updated on industry trends and customer feedback to drive continuous improvement initiatives.
• Undertake such other duties as may be assigned.

Requirements:

• Proven experience in a customer service role, preferably within the education or language training sector. Leadership experience is a plus.
• Strong communication and interpersonal skills, with the ability to connect with diverse stakeholders.
• Exceptional organizational abilities, capable of managing multiple tasks and priorities effectively.
• Self-motivated and dedicated, with a passion for enhancing customer experiences and achieving results.
• Collaborative mindset, able to work well within a team and across departments.
• Proficiency in English, with additional language skills considered advantageous.
• Familiarity with CRM systems, such as HubSpot, is preferred
• Ability to work effectively under pressure and meet deadlines.
• Flexibility to work evenings and weekends as required.

What we offer:

Opportunities for career advancement and professional growth within our expanding organization.

Ongoing training and development programs tailored to enhance your leadership and customer service skills.

Supportive and collaborative work environment, promoting teamwork and knowledge sharing.

The chance to make a meaningful impact on students' lives and contribute to their language learning journey.

Please note that only shortlisted candidates will be contacted. We appreciate your understanding.

United Language Centre is an equal opportunity employer. We value diversity and believe that a diverse workforce strengthens our organization.

We look forward to receiving your application!

Responsibilities

• Secure appointments from client inquiries through different platforms (Social media channels / Phone calls / Emails)
• Create connections to potential clients from provided leads and sources through phone calls
• Send reminders to clients for upcoming appointments
• Prepare monthly sales conversion report

Requirements

• Ability to work independently and be an excellent team player
• Excellent communication and interpersonal skills
• Experience in relevant fields will be an added advantage
• Shift require
• Immediate position

We are looking for a Service Centre Associate to join our team!

As a Service Centre Associate, we rely on you to:

• Provide a warm, helpful and informative service over the phone
• Contribute to creating an excellent experience to all guests
• Handle all guest requests in a professional and timely manner

We are looking for someone who:

• Takes pride in being a hotelier
• Preferably has relevant hospitality experience
• Loves interacting with guests
• Enjoys working as part of a team
• Has a can-do attitude
• Is a self-starter
• Enjoys crafting best-fit solutions for guests

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

If you are the right person, what are you waiting for? Click the apply button now!

Salary:
$13/h

Working hours:
Mon to Fri, office hours

Commitment:

26 Dec 2024 to 28 Jan 2025

Job Scope:
- Answer calls via government hotline
- Reply emails

Requirement:

- Can commit for 1 month with no holiday

- Do not mind call center environment

WA me at https://wa.me/+6584998483 NOW!

Interested candidates, please submit your resume to [email protected]

JeAnn Leow
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Descriptions

• Prepare for opening and closing operation hours
• Help customers to settle down and advise on ordering system
• Serve food to customers in an effective and polite manner
• Answering customer’s queries regarding services, menus, offers or any other product related enquiries
• Clean tables after customers have left and clearing empty/unwanted dishes
• Assist kitchen staff whenever required
• Welcome and bid farewell to customers as they enter/ leave the restaurant
• Packing and labelling of products
• Maintain cleanliness, tidiness and replacement of retail shelve items

Job Requirements

• No requirement

Benefits

• Company is well-established in Singapore for long time
• Be part of the beginning of the brand new concept restaurants' Journey
• New opening staff
• Learn Japanese Sake and Japanese Cuisine, Italian-fusion Japanese Cuisine

Working Hours

• 44 hours a week+ OT

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous