Company Description:
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
This role will be based in in APAC and the ideal candidate will be comfortable working independently within the APAC region while actively collaborating with team members located in London, North America (NAMER), and Europe, the Middle East, and Africa (EMEA).
Regardless of geographical location, the role holder is expected to demonstrate a high level of commitment and flexibility, including:
a) Geographical Flexibility: Willingness to stretch across the APAC region, ensuring effective engagement and contribution to regional goals.
b) Time Zone Collaboration: A commitment to working flexible hours, including evenings, to align with the working hours in NAMER/EMEAL as needed to ensure seamless collaboration and a cohesive and inclusive global team environment.
Job Description:
At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.
Do you have passion for ensuring that people have the right skills and support to excel in their job and reach their career potential?
LinkedIn is seeking a strategic, collaborative, and detail-oriented Customer Success Enablement Lead to join our Customer Success Enablement, Go-To-Market organization. The Customer Success (CS) Enablement team drives impact and results essential to the success of the business by providing flexible and innovative learning and enablement solutions to develop Customer Success professionals. We work to connect CS employees (managers and individual contributors) with learning opportunities that develop competencies within their current roles and skills that contribute to their journey of transformation.
This person will be an extension of the APAC CS Leadership team and serve as a critical business partner. The successful candidate is passionate about learning, coaching, and teaching, with deep business acumen and the ability to build strong relationships with leaders, and cross functional partners. They use data and insights to diagnose the needs effectively and influence decision making. They are owners of their own business and get energy from owning the execution of enablement programs end-to-end. The successful candidate is a strong executer, comfortable operating in ambiguity with open-mindedness, agility, positivity, and a continuous commitment to iterating and improving.
Responsibilities:
- Build meaningful relationships with key stakeholders across APAC and globally that enable you to effectively drive learning and skill development across multiple channels.
- Use data and insights to effectively and continuously diagnose the learning and development needs across the business
- Project manage the full learning program development lifecycle, from inception to delivery, leveraging a variety of live and virtual learning mediums
- Establish effective change management and communication strategies to ensure buy-in, defined accountability, and clear sharing of successes/failures with a path forward.
- Design and implement metrics to measure training programs for business impact, effectiveness, appropriateness, and utility.
- Collaborate directly with Program Managers, Product Marketing Managers, and CS Leaders to achieve operating priorities and enablement goals within APAC and at a global scale.
Basic Qualifications:
- 6+ years of professional experience
- 5+ years' experience in customer success, sales, or account management
- 2+ years’ experience developing and leading organizational change efforts, or project management experience
Preferred Qualifications:
- Experience working in APAC region
- Analytical and data-driven
- Ability to see the big picture, simplify complex problems and drive results
- Outstanding executive verbal and written communication: the ability to craft meaningful slides and narratives that articulate the “so what?” and inspire others to understand and follow the vision
- Ability to influence a large organization (1,000+) without reporting authority
- Ability to listen to multiple point-of-views and synthesize into clear recommendations
- Bonus: Adult learning theory knowledge, experience leveraging standard eLearning tools and web-based meeting tools; videography and video editing
Suggested Skills:
- Program Management
- Stakeholder Management
- Effective Communication and Influencing
