What You'll Do:

• Handle inbound and outbound calls, addressing customer inquiries and concerns in a professional and timely manner
• Meeting customers face-to-face to provide support or resolve issues
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer- centric attitude
• Any other tasks that may be assigned from time to time

What You’ll Need:

• Minimum 2 years of experience in contact centre or similar environment
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Responsibilities

• Providing office day to day admin support

• Assist the team in communicating with the status of the outstanding tasks

• Handling all customer matters

• Sending out weekly report

• Learning the Singtel system and assisting customer needs and enquiries

• Ad hoc duties as assigned

Requirement

• Minimum qualification, Higher Nitec

• Working knowledge in Microsoft Excel

• Team player and ability to collaborative and work effectively

• Able to work 5.5 days per week

About the Role:

We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.

You will use your life science customer service experience, combined with technical credibility, to liaise between customers; distributors and other internal departments to ensure revenue targets are met or exceeded

What you will be doing:

• Standard sales order creation and maintenance - interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures
• Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management
• Create and manage product returns, credit and debit memos in ERP system and update CRM. Coordinate with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed
• Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input
• Handle product and order enquiries via phone and email with internal and external customers to provide direction or solution
• Monitor Back Orders and manage updates in system and communication updates to customers and internal staff on a regular basis
• Validate accuracy of sales orders and provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
• Collaborate with internal and regional teams to drive on time fulfillment of orders and resolution of issues to exceed customer expectations
• Read/Analyze Reports in support of order fulfillment
• Manage Japanese customer base and perform other duties as assigned

Minimum Requirements:

• Multi-year customer support experience
• Knowledge of ERP and SFDC business systems
• Strong written and verbal communication skills in English and Japanese (business level)
• Detail oriented and ability to work and respond appropriately under pressure
• Flexibility to work after office hours when required
• Demonstrable ability to solve problems and work effectively in a team environment
• Knowledge of Microsoft Word, Excel and Outlook

Preferred Qualifications:

• B.Sc. in life science, chemistry or business
• Additional language skills desirable (preferably Mandarin)

Job Description:

• Functional and coordinating roles in Finance, Operations, and IT Support

• Attend to customers at the counter of the CC
• Administrative duties
• Any other ad-hoc duties assigned

Working Arrangement:

Contract Duration: Apr 2024 to Aug 2024

Working Hours:

Mon to Thurs 8.5hrs

Fri 8hrs

Location: Taman Jurong

Salary: $17/H

Job Requirements:

• Diploma Holder
• Prior experience in customer service will be helpful

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Job Description:

You will assembly hardware parts and carry out installation and commissioning for digital cinema industry. Perform basic trouble-shooting of software on Linux platform, testing and evaluation of hardware. Provide service and technical support to our customers and understand their applications and requirements to develop solutions for their needs.

Responsibilities:

• Deliver high quality Customer Service Support.

• Installation, Service Support, conduct testing of Digital Cinema Equipment

• Diagnostics check on Digital Cinema Equipment

• Responsible in getting the root cause analysis

• Interaction with customer and/or system integrator to provide technical support and troubleshooting on digital cinemas incident issues.

• Maintaining a good rapport and providing technical support to customer.

• Forecasting and ensuring on-time availability of spare parts for the customer needs.

Requirements:

· Diploma or equivalent from Electronics, Multimedia, Information technology or other related streams.

· Developed and implemented shell scripts in Linux to facilitate monitoring and diagnostics of onsite equipment.

· Minimum 1-year related working experience.

· Possess good troubleshooting skills.

· Hard working, team player with a strong sense of responsibility

· Can work independently with limited supervision.

· Sound knowledge on system integration.

· Electronic, electrical, cabling and networking knowledge.

· Hands-on experience on Linux shell is an added advantage.

· Willing to work on non-working hours and public holidays

· Able to travel when required.

We are looking for highly independent and hands-on individual to join our operations team as CUSTOMER SUPPORT EXECUTIVE. You will be responsible for following:

Job Description:

· Permanent fulltime position, 5 days week

· Reporting to immediate supervisor in Operations

Job Roles and Responsibilities:

· Sales Order management:

o Sales and operational role on Customers’ orders, requirements and deliveries.

o Issuance of Sales quotations, Sales orders and Delivery orders.

o Ensure customers’ requirements and enquiries are executed and responded.

o Monitor and ensure timely deliveries to customers.

o Maintain good customer service relationship.

· Purchase Order management:

o Purchasing and operational role on Suppliers’ orders, requirements and deliveries.

o Sourcing for Supplier and Issuance of Purchase orders.

o Monitor and ensure timely deliveries from suppliers.

· Coordination of import/export shipment and local deliveries.

· Admin and any other assigned related duties.

Job skills and requirements:

· Good interpersonal, negotiation and coordination skills

· Effective communication skills in English (written and spoken) will be preferred

· Effective time management skills

· Customer oriented

· Able to work independently, multi-task and work cohesively

. Only candidates with Aviation experience will be considered. Defence Aviation will be an added advantage.Salary will commensurate with experience.

· Proficient in MS Office applications

· Qualification: Diploma and above.

Only Singaporeans need apply

Responsibilities

• Support daily operations

• Prepare daily food products

• Maintain standard of quality, service & cleanliness in the outlet

• Inventory management (ordering, organising and maintaining a healthy inventory)

• Daily closing of accounts during end of shift

• Other duties as per assigned by Supervisors/Managers

Requirement

• Willing to work shift hours, weekends and public holidays
• Learn about food preparation and customer service

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Who are we looking for:

We are looking for an exceptional Senior Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

About GME Chemicals:

GME Chemicals is a top distributor in the polymer & chemical industry, active in seven Asian countries. Our company stands out for its excellent service and innovative products in the polymer field. Being part of the Biesterfeld Group means we have a wide reach and advanced resources to serve our customers better. As we aim to grow and make a bigger impact in the polymer market, GME Chemicals Singapore is excited to welcome a Senior Customer Service Representative to our team. This role is crucial for ensuring our customers receive outstanding support as we continue to expand our business.

Job Purpose:

The Senior Customer Service Representative at GME Chemicals Singapore will play a vital role in enhancing customer relations and ensuring the efficiency of our service delivery. This position calls for an experienced individual who can manage complex customer inquiries, drive customer satisfaction, and support the sales team in achieving its objectives.

Key Responsibilities:

· Act as the primary point of contact for customer inquiries, complaints, and feedback, ensuring timely and satisfactory resolutions.

· Manage and oversee the processing of customer orders from initiation to delivery, ensuring accuracy and timeliness.

· Coordinate closely with the logistics & sales teams to ensure seamless service delivery.

· Analyze customer feedback and work with the management team to improve service quality and procedures. Support with the development of Business work flows.

· Develop and maintain strong relationships with key customers, understanding their needs and ensuring they are met.

· Provide mentorship and guidance to junior customer service staff, helping them resolve complex issues and develop their skills.

· Prepare regular reports on customer service metrics and identify trends or issues that require attention.

· Consolidate Customer forecasts

Qualifications:

· Proven experience as a Customer Service Representative, with at least 3 years in a senior role or similar capacity.

· Strong understanding of customer service principles and practices, preferably in the polymer or related industry.

· Excellent communication and interpersonal skills, with the ability to handle difficult customer situations with diplomacy and tact.

· Proficiency in customer service software, databases, and tools, preferably SAP

· Ability to work independently, prioritize tasks, and manage time effectively.

· High level of accuracy and attention to detail.

· A team player with a positive attitude and strong problem-solving skills.

What We Offer:

· A dynamic and supportive work environment where you can grow your career.

· Competitive salary and benefits package.

· Hybrid work environment where team members can work from home one day per week.

· Opportunities to contribute to the expansion of a leading company in the polymer industry.

GME Chemicals is an equal opportunity employer, committed to diversity and inclusion.

Job Description:

Support operations of Animal and Plant Health Centre (APHC) Counter

• Attend to customers’ verbal / written queries.
• Liaise with internal and external customers on laboratory test services
• General administrative duties
• Any other duties as assigned

Contract Duration: 5 Months (Immediate Vacancy)

Mon - Thurs : 8.00am - 5.30pm (8.5hrs);

Fri : 8.00am - 5.00pm (8hrs)

Office Location

• Animal & Plant Health Centre, 6 Perahu Road Singapore 718827

*Shuttle bus service is available. Pickup/Drop-off at APHC and Jurong East or Kranji MRT stations

Salary: $10-$12/H

Job Requirements:

1. Proficient in MS Office
2. Good written and verbal communication skills
   

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Woodleigh)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

A leading HRMS service provider is looking for Customer Service and Admin who will serve as the first point of contact for clients, providing guidance on various system functionalities and administrative processes. This role involves managing clients, and ensuring a seamless experience for all stakeholders. The person will also perform administrative tasks, including data entry, report generation, and maintaining up-to-date system documentation.

Responsibilities

• Provide prompt and efficient support to clients, resolving queries and issues related to system functionality.

• Perform routine administrative tasks, such as user account management, data entry.

• Assist in the maintenance and update of records, ensuring accuracy and compliance with data protection regulations.

• Arrange training sessions for new clients to enhance their understanding and efficient use of the system.

• Generate and distribute regular reports as required by management.

• Gather feedback from users to identify areas for system improvement and enhance user satisfaction.

• Work with the HRMS team and clients to arrange with implementation teams for upgrades, new features, and functionality.

Requirements

• Proven experience in customer service, preferably in a technical or HRMS-related role.

• Excellent troubleshooting and problem-solving skills.

• Outstanding communication and interpersonal skills.

• Detail-oriented with strong organizational skills.

Senior Network Service Provider Engineer / Consultant (Japanese Speaking)

Responsibilties:

· Work with members in Japan HQ or customers to explain our network service service's capability and specification, define the scope of work and provide estimates to sales

· Work with sales / sales assistant team in Singapore and APAC region to help proposing and promoting our network solution both in English and Japanese

· Propose continuous improvement initiatives with recommendation to strengthen our service quality, delivery process, and service lineups

· Manage revenue and optimise running cost to increase profitability of the service

· Stay updated and evaluate new technologies and methods for practicality and promote applying industry best practices

· Manage service delivery once order received, provision by configuring service devices, test and hand over

· Work as second tier support engineer resolve network issues, leveraging knowledge of routing, switching, network protocols, and security technologies

· Maximize network performance by monitoring performance, scheduling upgrades of devices, firmware and OS

Requirements:

· Business level English / Japanese both written and spoken

· At least 3 years of hands on experience as network engineer (CCNA and above) for enterprise network or service provider network implementation and operation

· Technical proficiency in network infrastructure, including LAN, WAN / SD-WAN / SASE

· Excellent communciation and collaboration skills to effectively work with cross-functional teams and stakeholders

· Experience in the use of network monitoring tools

Added Advatage:

· Experience in working in network service providers or telecom service providers

· Experience in connectivity and enterprise network infrastructure design, implementation and support

· Experience in Windows servers, AWS, Azure cloud

· Experience in working with local Telecom providers, and has knowledge of their service.

· Knowledge of data center network and layer-1 infrastructure

· Vendor management skills to ensure the timely service delivery and service quality

· Experience in business development, planning, revenue and cost management

Interested candidates please share your resume to [email protected] with all details like current salary, expected salary and notice period

REgards

SHashi (R23112213)

Just Recruit SIngapore (EA12C6295)

About the Role:

We are seeking a Senior Customer Service Associate based in Singapore with fluent Japanese and English language skills to remotely support our growing entity in Japan.

You will use your life science customer service experience, combined with technical credibility, to liaise between customers; distributors and other internal departments to ensure revenue targets are met or exceeded

What you will be doing:

• Standard sales order creation and maintenance - interpret requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and 10X policies and procedures
• Content expert on ERP and CRM teams to enable quote to invoice, opportunity management, and complaint management
• Create and manage product returns, credit and debit memos in ERP system and update CRM. Coordinate with logistics and field team for pickup or RMA of instruments and provides information/updates to customers and internal teams as needed
• Create and manage service requests to field teams in CRM and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input
• Handle product and order enquiries via phone and email with internal and external customers to provide direction or solution
• Monitor Back Orders and manage updates in system and communication updates to customers and internal staff on a regular basis
• Validate accuracy of sales orders and provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
• Collaborate with internal and regional teams to drive on time fulfillment of orders and resolution of issues to exceed customer expectations
• Read/Analyze Reports in support of order fulfillment
• Manage Japanese customer base and perform other duties as assigned

Minimum Requirements:

• Multi-year customer support experience
• Knowledge of ERP and SFDC business systems
• Strong written and verbal communication skills in English and Japanese (business level)
• Detail oriented and ability to work and respond appropriately under pressure
• Flexibility to work after office hours when required
• Demonstrable ability to solve problems and work effectively in a team environment
• Knowledge of Microsoft Word, Excel and Outlook

Preferred Qualifications:

• B.Sc. in life science, chemistry or business
• Additional language skills desirable (preferably Mandarin)

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Who are we looking for:

We are looking for an exceptional Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

Responsibilities:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize cost of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Candidate must possess min. Diploma in Food and Beverage or equivalent;
• Candidate must possess at least 3 years relevant experience KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skill
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure and with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Requirements

• Must have Refrigeration knowledge or experience.
• Min 3 - 5 years working experience in the field of Industrial cooling, industrial refrigeration, electrical, mechanical as well as electronic skill.
• Candidate must possess at least a ITE Certificate / Diploma in Electrical / Electronic or other equivalent qualification.

Job Description

• Installation and commissioning, service and maintenance on site as well as in house chiller repair.
• Respond and attend calls from clients.
• Responsibility of all other service tasks as assign.
• Perform ad hoc duties as assigned by Manager / Supervisor.
• Able to work independently.
• Willing to learn, training will be provided by way of training in our HQ Germany or Subsidiary Office in China or on-the-job training.
• Overseas travelling is required with travel allowance given.

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Who are we looking for:

We are looking for an exceptional Senior Customer Success Manager who will own post-sales customer activities with responsibilities in project implementation, account renewals, pipeline referrals and customer satisfaction. You are a brilliant communicator, have solid business acumen, a desire to help customers succeed, and have a real passion for technology. You will contribute to the continuous improvement of Hubble's client success process.

What you will be doing:

You will be responsible for overall customer wellbeing by monitoring customer health and acting as an escalation point for customer issues. You will produce success and maturity plans, identify expansion opportunities and billable services and manage contract renewals. You have the magic combination of domain expertise, enterprise implementation project management experience, and customer management.

• Own customer relationships from implementation onboarding to continuous product adoption across multiple departments, stakeholders, and business users (including first-line technical support).
• Create, identify and qualify selling opportunities by maintaining regular contact with customers.
• Dedicated contact for product training and platform questions.
• Proactively analyse and provide strategic engagement with clients.
• Solicit and synthesize customer product feedback to contribute to product development.
• Maintain a high degree of account management and control.
• Develop strategic growth plans for key accounts in your portfolio.
• Maintain a highly collaborative, positive, & synergistic relationship with the customer and with internal teams to ensure quality solution delivery and support.
• Drive enterprise subscription renewals and expansion bookings.
• Build a high quality "success plan" inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.

What we need from you:

• Minimum 5 years experience in account management & enterprise solution delivery roles
• Bachelor's degree
• B2B software experience is preferred
• Proven track record of working in a customer facing role, in a fast-paced environment
• Ability to manage influence through persuasion, negotiation, and consensus building
• Strong customer service and troubleshooting/problem solving skills
• Strong team, networking and relationship building skills
• Highly organised, collaborative and detailed oriented
• Able to handle multiple priorities
• Strong presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and gains understanding

About Hubble

Hubble is a leading construction management platform that seamlessly connects stakeholders across the entire value chain to build better, faster, safer, and more cost-effective projects. Our company was founded in 2016 with a mission to automate construction and build wealth for our clients.

Today, we are proud to have automated more than 300 construction sites worth over $50 billion worldwide. Our full suite of software solutions include document, workforce, safety, quality, material, payments, and building management, and are used daily by over 90,000 users from 3,700 companies.

Headquartered in Singapore, we operate from offices in Vietnam, Malaysia, Indonesia, and the Philippines. Our team of passionate and diverse professionals is dedicated to transforming the built environment by building autonomous construction sites through innovative technology and collaborative partnerships.

What Hubble will give you:

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.

Who will you be working with:

If you connect with any of the description below, please apply immediately:

• Purpose driven
• Hungry, ambitions, and self-motivated
• Meritocratic, results/performance > age/bureaucracy
• Resourceful, independent, chart our own destiny
• Determined, perseverance, and hard working
• Creative, innovative, out of the box

Yes, the above is everyone of us at Hubble.

Visit us at hubble.build to learn more for #bettercitiesoftomorrow

About Us

Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space.

Job Summary

As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients.

Responsibilities:

• Proactively reach out to existing clients via phone, email, WhatsApp and in-person meetings to discuss website maintenance renewals.
• Understand clients’ current website maintenance needs and provide personalized recommendations for renewal packages based on their requirements.
• Prepare and present renewal proposals and contracts to clients, negotiating terms and pricing as needed to secure renewals.
• Coordinate with internal teams such as sales, support, and finance to ensure smooth renewal processes and address any client concerns or questions.
• Act as a primary point of contact for clients regarding maintenance-related inquiries, updates, and issue resolution.
• Provide timely and effective technical support to website users via email, chat, or phone, addressing inquiries, troubleshooting issues, and resolving problems.
• Maintain detailed records of renewals, support interactions and follow-up activities.

Sales and Customer Engagement:

• Engage with clients to understand their needs, provide product recommendations, and assist with the purchase process.
• Utilize upselling and cross-selling techniques to maximize revenue and increase average order value.
• Proactively reach out to existing and potential customers to promote special offers, discounts, and new maintenance plans.
• Leverage customer feedback to identify areas for improvement and enhance the overall renewal experience.

Reporting and Analysis:

• Track and analyse customer interactions, sales metrics, and support ticket data to identify trends, patterns, and opportunities for improvement.
• Generate regular reports on website maintenance, renewal rates, and sales effectiveness.
• Collaborate with cross-functional teams to implement strategies to optimize renewal sales and enhance customer satisfaction.

Qualifications:

• Diploma / ITE in Business or a related field.
• Excellent negotiation and persuasion skills to successfully close renewal deals and upsell additional services.
• Strong communication skills, both written and verbal.
• Experience working in Sales will be an advantage.
• Motivated, result-oriented, and good time management
• Good team player and able to work independently.
• Proven experience in website maintenance is a plus, preferably in a web design or digital agency.

Why Join Us:

• Opportunity to work in a dynamic and creative environment.
• Competitive salary and performance-based incentives.
• Career growth and development opportunities.
• Collaborative team culture.
• Contribute to the success of a leading web design agency in Singapore.

To apply, please send your resume outlining your relevant experience and why you are the ideal candidate for this role to [email protected]

Please note that this is a Sales Position

Core Responsibilities

• Be the first contact point for our existing clients.
• Meet personal and group sales targets.
• Provide quality customer service standards to achieve customer satisfaction.
• Develop and build strong client relationships
• Handle feedback, provide appropriate solutions and alternatives within the time limits, and follow up closely
• Service and manage new sales leads from sales development
• Submit monthly sales forecast and track sales figures
• Any other ad-hoc duties and assignments as required by the Sales Division

Job Specifications

• Minimum 2-3 years relevant experience in account servicing and sales support.
• Able to work independently as well as a good team player.
• Intermediate skill level in Microsoft Excel, Word, PowerPoint.
• Possess enthusiastic spirit with strong organizing skills, detail minded and able to multitask.
• Able to interact professionally with both internal and external customers.