Tasks & Responsibilities:

· Lead, train, and motivate the customer service department to ensure a high-performing team.

· Process customer orders and manage demand against supplier deliveries to meet and exceed On-Time Delivery (OTD) targets.

· Collaborate with internal teams and external customers to proactively resolve issues related to customer blanket orders and pricing, minimizing risks to the organization.

· Evaluate customer forecast and monitor customer inventory management planning.

· Collaborate with sales, finance, and supply chain management (SCM) teams to streamline processes and enhance operational efficiency.

· Identify areas for improvement, provide proactive communication, analysis, and problem solving to team members.

· Develop and maintain standard operating procedures and best practices.

· Ensure timely and accurate resolution of customer issues to enhance the overall customer experience.

· Work closely with SCM, factory or the APAC Customer Service team to address customer needs and resolve issues effectively.

· Coordinate with the sales team to align customer service strategies with sales objectives.

· Collaborate with finance to resolve customer billing inquiries or discrepancies.

· Ensure that customer service practices comply with company policies and industry regulations.

· Address any compliance issues and implement corrective actions as needed.

Education & Experience:

• Diploma / Degree preferred.
• Minimum 5 years of customer service team management experience.
• Progressive experience in customer service management, including a leadership role.
• Proven ability to lead and transform multi-national organization, highly motivated and sustain a positive work culture.

Competencies:

• Proficient with ERP systems (JDE, Oracle, C4C, SAP, BC & BI) will be an advantage
• Must have intermediate to advanced skills with Microsoft Office, specifically Word and Excel.
• Good decision-making and strategic planning abilities.
• Independent, works with right sense of urgency, high level of commitment, drive & resourcefulness.

Job Objective:

Responsible for the providing customer support and services for all post sales activities (i.e. preventive maintenance, fault diagnostic and resolution) to meet established Service Level Agreements (SLAs) in accordance with SAV’s standards and best practices.

Core Responsibilities:

Provide Customer Support for Fault Rectification

· Maintain (includes answering call) Technical Hotline and Technical Support Email during business hours and record information related to requests (open ticket); to obtain sufficient information regarding fault calls from client so as to provide engineers with accurate fault description, facilitating a conducive diagnosis process

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to address customer request and inform customer within 30 mins

· Schedule on-site appointment(s) for Engineer to resolve customer issues (e.g. Engineer involved, appointment details) and inform customer

· To retrieve and provide information to engineers with regards to contract details etc of clients to enable engineer to determine appropriate solution on-site

· Liaise with product suppliers to provide services/parts quotation for maintenance and non-maintenance customers

· Follow up with Post-Sales Team to ensure effective resolution of the request related to faults (from opening to closing of ticket) within the SLA

Provide Quotations for Standard Services Sales and Sales Requests

· Prepare quotation (for repair, labour or consumables e.g. cables, batteries, power supply) for approval by Post Sales Team Lead; If quotation does not fall under guidelines provided to CSO, then escalate to Project Sales.

· Escalate Sales requests (beyond those that can be quoted by CSO; not within their purview) to Sales Lead Admin (once Sales Lead Admin takes over then Sales Lead Admin will be the one closing the loop)

Support Preventive Maintenance

· Retrieve information (equipment list etc) and schedule preventive maintenance for maintenance contract customers

· Retrieve information (e.g. equipment list, schematic, photo) and send to Post Sales Team Lead to assign engineer to conduct preventive maintenance

· Liaise with customer on rooms availability and work with Post Sales Lead to assign engineer

· Provide engineer with information (equipment list) and arrange appointment

Processing of Return Materials Authorisation (RMA)

· Prepare administrative documents and sending out of faulty units to manufacturer service centre

· Follow up with service centre on the repair and collection status thereafter to update customers.

· Update Customer Master Equipment List status and information accordingly

· Tracking and Updating of RMA

Post Sales Inventory Tools

· Ensure all the equipment and tools are properly issued and recorded.

· To raise request accordingly to purchase of running low inventory items

Reports

· To prepare and generate all necessary reports required by Post Sales Team Lead. Not limited to coordinate from various department to retrieve information needed for the reports.

Full time role

Location: Robinson Road

Salary: SGD 2800- 4000

Job Responsibilities

1. Deliver network projects. Engineer is required to implement network infrastructure including LAN/WAN, Firewalls, PC setup, wireless solutions and others.

2. Responsible for network design, development, implementation, testing, troubleshooting, meeting and preparing completion document.

3. Gather the technical requirement, develop high & low level design, implementation and user acceptance plan and so on to customer.

4. Primary handle PC setup. Other products include Fortigate, Juniper, Ruckus, Palo alto etc, it would be variable depends on the requirement from customer

5. Work with vendors and suppliers/principals to deliver the projects.

6. Project Management role such as prepare work breakdown structure (WBS), issue management list, meeting minutes and etc.

7. Support maintenance team to perform corrective maintenance when required.

There could be need of 24X 7 standby

Requirement:

1 or 2 yrs in IT Support role

Fresh Graduates are also welcome
Minimum Diploma in IT/Computer/Networking or relevant field

Interested candidates please share your resume to [email protected] with all details like current salary expected salary and notice period

Regards

Shashi (R23112213)

Just Recruit Singapore Pte Ltd (EA12C6295)

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Don't like boring workdays? Yeah, neither do we.

At The Black Hole Group, we're all about sizzling food and sizzling workplace vibes. Above all, we’re fun, and it's never a dull day at work!

And guess what? We're on the lookout for a Part-Time Service Crew to join our team. If you’d like to work with the likes of those with culinary and front of house experience at Michelin star restaurants, read on.

Are you passionate about creating exceptional dining experiences? As a Service Crew Member at The Black Hole Group, you will be the heart and soul of our dining establishment, ensuring our guests are welcomed, served, and delighted with every visit.

Check us out: https://www.theblackhole.sg/careers

What You’ll Do:

• Customer Delight: Spread warmth and hospitality, making our guests feel like cherished friends. Your friendly demeanour and attentive service will create unforgettable moments.
• Efficiency in Action: Handle customer reservations, orders, payments, and requests with speed and accuracy. Your efficiency ensures a seamless dining experience for every guest. Maintain familiarity with menu items, plating, and brand information to answer customer’s questions and give recommendations.
• Team Harmony: Collaborate with fellow crew members and kitchen staff, creating a harmonious working environment that reflects in our service quality.
• Adhere to guidelines: Understand and adhere to proper food handling, food safety, and sanitation standards during food preparation, service, and clean up. Ensure proper uniform, punctuality, and grooming are according to company policy and standard.
• Beverage Preparation: Preparing and serving hot and cold drinks such as coffee, tea, artisan and specialty beverages. Maintaining espresso machines, grinders, coffee machines and other equipment by cleaning and troubleshooting.

What You Bring:

• Passion for Hospitality: Your genuine enthusiasm for making people happy shines through in your interactions and you believe good customer service lies in your communication skills.
• Positive Energy: Your cheerful attitude and optimism are contagious, enhancing the overall atmosphere of our restaurant.
• Good Composure: Ability to remain composed and work under pressure – specifically during busy dining periods, while multitasking and ensuring an eye for details.
• Commitment to working hours: You understand that F&B can be demanding and you may need to work overtime, on special events, weekends and Public Holidays when extra help is needed.

Why Us:

• Culture Matters: We’re more than a team; we’re a culture. At The Black Hole, we celebrate diversity, creativity, and the art of excellent cuisine.
• Training and Growth: Receive comprehensive training to enhance your skills and opportunities for career growth within our expanding restaurant family.
• Employee Benefits: Enjoy competitive pay and valuable benefits, including medical and dental insurance. Your well-being matters, and we've got you covered.
• Team Appreciation: Join a supportive team that values your contributions and celebrates milestones together. Our success is built on the collective efforts of our dedicated crew.

Job Type: Part-time

Pay: $11 - $15 per hour

Benefits:

• Employee discount
• Flexible schedule
• Food provided

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and
• reports to operation manager if and when necessary.
• You are also responsible to resolve minor issues of a non-technical nature and
• to report major issues to operation manager for a solution.
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
• Good filing system in hard and soft copies for all enquiries up to completion of order.
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
• To identify new supply source to add to company’s supplier’s database.
• Ad-hoc data entry.

Work Location: Tuas

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

Responsibilities:

• To manage & oversee overall F&B operation & inventories
• To upkeep cafe housekeeping, general cleanliness and hygiene
• To assist in taking care of cafe cats including grooming, feeding & cleaning
• To assist in customer service & orientation
• To assist in preparing, serving of food/beverages & cashiering
• Other ad-hoc duties required

Requirements:

• Comfortable with cats & able to recognize cat’s behaviour & handling practices
• Committed, responsible & well-spoken individual
• Proactive & detail-oriented
• Service-oriented, self-motivated & a good team player
• Must be comfortable meeting & interacting with people
• Willing to learn & pick up new skills for self-development
• Able to work 6 days weekly including weekends & public holidays
• Candidates to have at least 1 year of working experiences in vet clinics, animal shelters, cats or F&B related environment
• Food Hygiene Cert or barista/coffee skills is a bonus

We are looking for a Finance & Corporate Service Executive to be responsible for the efficient and effective management of administrative and operational functions. This includes overseeing areas such as finance, human resources, facilities management, and compliance, ensuring the company operates smoothly and in accordance with all relevant regulations.

Key Responsibilities:

• Financial Management:Develop and manage the company’s annual budget.
  Monitor income and expenditure, ensuring financial stability. Prepare financial reports and statements for management and stakeholders. Oversee financial transactions and ensure compliance with accounting standards.
  
• Human Resources:Manage recruitment, onboarding, and training for all company staff. Oversee employee contracts, payroll, and benefits administration. Implement performance management systems and ensure employee development. Maintain accurate employee records and ensure compliance with labor laws.
  
• Facilities Management:Oversee the maintenance and upkeep of company facilities, including offices and any other relevant spaces.
  Manage contracts with suppliers and vendors for cleaning, maintenance, and other services. Ensure a safe and secure environment for all staff and visitors.
  
• Compliance:Ensure the company complies with all relevant laws and regulations, including those related to industry-specific requirements, finance, and employment. Develop and implement policies and procedures to maintain compliance. Stay abreast of regulatory changes and advise management on necessary actions.
  
• General Administration:Manage day-to-day administrative tasks, including correspondence, record-keeping, and scheduling. Provide support to management and other departments as required. Contribute to the overall efficiency and effectiveness of company operations.
  

Training available for candidates without relevant experience but comes with good working attitude and ethics.

☑ Basic $ 5500 - $ 7500 + Allowances up to $ 1, 100 (Transport & Mobile & Standby) + OT + AWS + Variable Bonus

☑ 5 Days, Flexi Hours (1 day standby required once in every 2 months)

☑ Location: Island-wide (Parking & ERP Fully Claimable)

☑ MNC - Medical Device & Equipment Manufacturer

☑ Good Benefits & Career Prospect

Job Responsibilities:

• Install, calibrate, and maintain angiography equipment.
• Perform inspections, preventive maintenance, and repairs.
• Provide advanced technical support and training.
• Maintain service records and ensure compliance with safety standards.
• Mentor junior engineers and travel to customer sites as required.

Job Requirement:

• Diploma or Degree in Biomedical Engineering, Electrical Engineering, or related field.
• 3-5 years of experience with medical imaging equipment, especially angiography systems.
• Strong troubleshooting and customer service skills.
• Ability to travel and respond to service calls on short notice.

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button or email uodated cv to [email protected]

Only shortlisted candidate will be notified

Yvette Kam Soo Leng

Registration: R22107492

Location: Sourbombe Artisanal Bakery

• 78 Airport Blvd., #02 - 237, Singapore 819666
• 435 Orchard Rd, B1-44 Wisma Atria, Singapore 238877
• 7 Holland Vlg Wy, #01-27, Singapore 275748

Sourbombe’s Front of House Service Crew plays a crucial role in delivering exceptional service and hospitality. You will be responsible for providing consistently outstanding customer service, ensuring that every guest feels welcomed and satisfied throughout their visit. We're looking for enthusiastic and dedicated individuals to join our team.

Responsibilities

Customer Service:

• Greeting customers and delivering excellent customer service.
• Handle customer complaints and resolve issues promptly.
• Making recommendations to customers and answering any questions.
• Coordinate orders for Baristas and service crew to ensure a smooth customer experience.
• Participate in dispute resolution.

Preparing Beverage and Quality:

• Preparing coffees and other beverages by following recipes and health safety guidelines, to achieve a consistent and high standard of taste and quality.

Operational Management:

• Analyse service quality and customer satisfaction.
• Contribute to innovation process within own scope of work in the business unit.
• Assist the management in implementing change.
• Manage cost and quality controls.
• Facilitate food safety compliance with legislative and regulatory requirements.
• Cleaning: To ensure the workplace is well kept daily. Have a fixed schedule for deep clean a few times in a month.
• Initiative: In the event that the bar is free of duties and work, the whole team is expected to work together to aid in any other aspects that need help (e.g., Help with FOH/BOH for service or cleaning).
• Maintain accurate records of sales and transactions.

Inventory and Equipment Management:

• Manage orders for kitchen stock and coffee supplies.
• Maintain and clean coffee machines, and arrange for professional servicing when required.
• Manage site/outlet and equipment maintenance.
• To constantly update store manager on low stocks and unavailability of products for the day.
• Receiving goods: to ensure that all goods received are in good condition and appropriate quantities, sign off on goods.
• Conduct regular inventory checks and report discrepancies.
• Ensure proper storage of supplies and ingredients.

Training and Development

• Train and set standards for kitchen and service crew.
• Develop and motivate team members through capability development.

Requirements

• Previous experience in a customer service role is preferred but not required.
• Relevant experience in the F & B industry is preferred.
• A proactive team player with a positive attitude and willingness to learn.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• 5-day work week.
• Willing to work on weekends and public holidays.
• Willing to rotate to other outlets when necessary (e.g., events, peak periods).
• Singaporeans are preferred.

What We Offer

• Competitive salary starting at $2,100 per month, with performance-based adjustments.
• A supportive and friendly work environment where your growth is encouraged.
• Opportunities for advancement within the company.
• Work injury insurance.
• Medical coverage.

Start Date

• September/October

KILLINEY 咖啡馆

聘请兼职厨房助理

近大成地铁，5 天制，周末和公共假期休息。谢绝中介

630am-1030am, $10/hr - $12/hr

有兴趣 whatsapp/call 91461731

Killiney Cafe

Hiring part time kitchen helper, help to prepare ingredients etc

Near TaiSeng MRT, 5 days work week, weekends and Public Holiday off, agencies not welcome.

630am-10am, $10/hr - $12/hr

If interested kindly whatsapp/call 91461731

Job Scope:

• Attend to customers at the counter of the CC.

• Administrative duties

• Any other ad-hoc duties assigned.

Working Arrangement:

5 Day Work Week

Mondays to Sundays: 9.00am to 6.00pm

Lunch: 1 hour

Duration: 1 Sept 2024 - 31 Dec 2024

Location: Commonwealth

Salary: $2300/Month

Job Requirements:

• Prior experience in customer service will be helpful

About The Job

• Actively connecting with users via calls, understanding their needs, and recommending the best service option for them
• Attend and resolve customer enquiries and operations-related requests via calls, WhatsApp and emails on a timely basis.
• Facilitate effective communication and coordination between departments to ensure project success.
• Additional/ ad-hoc duties may be assigned by Manager when required

Minimum Qualifications

• At least 21 years of age
• Experience in sales, account management or business development.
• Good verbal and written skills in English, and verbal skills in Mandarin.
• Goal-oriented and hands-on mentality
• Excellent organizational skills and attention to detail
• Ability to adapt and be open to changes

What's in it for you

• Fixed + Variable pay depending on performance, up to $2300/month
• Flexible working hours

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field is required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Responsibilities:To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
Ensures that all urgent correspondence and enquiries to be carried out efficiently and
reports to operation manager if and when necessary.
You are also responsible to resolve minor issues of a non-technical nature and
to report major issues to operation manager for a solution.
Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.
Essential Functions:Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
Good filing system in hard and soft copies for all enquiries up to completion of order.
Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
To identify new supply source to add to company’s supplier’s database.
Ad-hoc data entry.
Work Location: Tuas

Responsibilities:

• Provide quality customer service and housekeeping duties
• Assist in opening and closing of the outlet.
• Prepare and serve foods to customer
• Marketing menu items to customers
• Handle cashiering duties
• Able to handle customers skillfully to ensure full satisfaction
• Establish rapport with guests
• Maintain clear records of stocks and inventories
• Any other duties as assigned

Requirements:

• No experience in similar field are required
• F&B Hygiene Certificate
• Excellent communication skills
• Commitment to quality service
• Service excellence
• Food and Beverage knowledge

Responsibilities:

• To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries
• Ensures that all urgent correspondence and enquiries to be carried out efficiently and report to operation manager if and when necessary
• You are also responsible to resolve minor issues of a non-technical nature and to report major issues to operation manager for a solution
• Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis

Essential Functions:

• Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order
• Good filing system in hard and soft copies for all enquiries up to completion of order
• Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries
• To identify new supply source to add to company’s supplier’s database
• Ad-hoc data entry

Work location: Tuas

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

What you will be working on

Reporting to the Principal Manager or Team Lead, the Manager will be responsible for the following:

Service Operations
• Support the supervision on the operations of the ‘One Call Centre’ (OCC) which is managed by an outsourced vendor.
• Monitor and verify OCC’s KPI achievements and ensure that necessary remedial actions are carried out promptly.
• Manage knowledge transfer activities to Customer Service Officers (CSO) and coordinate briefings and trainings conducted by Divisions
• Propose and implement SOPs to improve efficiency, quality and performance consistency.
• Support OCC officers to achieve timely resolution of cases.
• Manage case investigations and review findings on complaints/feedback related to OCC service and quality.
• Ensure prompt service recovery measures are carried out and propose corrective actions to meet quality requirements.
• Facilitate and maintain IT system access rights requests for new OCC officers.

Case Management and Reports
• Triage complex cases among divisions and ensure timely case resolution.
• Manage case investigations and prepare and incident report / review findings on complaints/feedback. Manage complicated cases and attend to customers’ feedback.
• Collate and track data/ information/ statistics for regular reports.

Knowledge Management
• Work with the Divisions to improve the contents on Service Portal to ensure clarity, accuracy, and completeness of contents.
• Update the Case Categorisation Matrix due to new or changes to programmes/initiatives work with divisions to develop relevant knowledge articles

What we are looking for

• Tertiary qualifications
• At least 3 years of relevant work experience in service delivery operations and customer service
• Proficient in Microsoft Excel and other tools to perform data analysis and prepare reports
• Possess effective interpersonal and stakeholder engagement skills, and is customer-centric
• Meticulous and attentive to details.

Candidates without the required qualifications but possess the relevant work experience and required skills will also be considered.

Salary:

$3800 to $5000

KILLINEY 咖啡馆

聘请兼职服务员

近大成地铁，5 天制，星期天和公共假期休息。谢绝中介

630am-1030am, $12/hr

有兴趣 whatsapp/call 94872612/91461731

Killiney Cafe

Hiring part time service crew

Near TaiSeng MRT, 5 days work week, Sunday and Public Holiday off, agencies not welcome.

630am-1030am, $12/hr

If interested kindly whatsapp/call 94872612/91461731

We are currently seeking Customer Service Executives / Office Admin to join our team in a professional office environment. As a Customer Service Officer/Executive, you will be responsible for delivering exceptional customer service to our clients and ensuring their satisfaction with our products and services.

You may direct resume to whatsapp +65 9863-7558 or submit via this job portal.

Responsibilities:

• Responding to customer inquiries via phone, email, or chat and providing assistance in a timely and professional manner
• Handling customer complaints and resolving issues to the customer's satisfaction
• Maintaining accurate records of customer interactions and transactions
• Collaborating with other departments to ensure customer satisfaction
• Assisting with administrative tasks as required

Requirements:

• Previous experience in customer service, preferably in a hotel industry
• Excellent communication skills, both verbal and written
• Strong organizational and multitasking skills
• Attention to detail and accuracy
• Ability to work independently and as part of a team
• Positive attitude and proactive approach to work

Benefits:

• Competitive salary based on experience
• Full benefits package in accordance with employment law
• Opportunity to work in a professional environment with like-minded peers

If you are a motivated and reliable individual with a passion for providing excellent customer service, please submit your application for consideration. You may direct resume to whatsapp +65 9863-7558 or submit via this job portal.

We look forward to hearing from you!

Website: http://www.technofied.com/about-us/ Location:

Office Location: 37 Tannery Lane, Level 06-02. Singapore 347790

Job Types: Permanent, Full-time

Benefits:

• Additional leave
• Health insurance
• Professional development

Supplemental pay types:

• 13th month salary
• Overtime pay
• Performance bonus
• Retention bonus