About the Role:
To maintain the service education system for trainers and distributors. This includes training on repair processes, installation, maintenance, and troubleshooting, as well as introducing new products by preparing training schedules and materials. The role also involves promptly tracking technical inquiries and providing remote support to other Business Centres and distributors, ensuring that all administrative documentation is accurate and complete to enhance efficiency and service quality. Additionally, it includes planning and reviewing the Quality Management System to improve repair quality in the repair centre.
Roles and responsibilities:
- ·Conduct in-service training on medical devices and related products for trainers in other Business Centres and distributors, including:
o Repair processes (assembly and disassembly)
o Installation and maintenance processes
o Troubleshooting
- Prepare service training and manage the introduction of new product repairs, including training materials and schedules.
- Establish a service education system for medical devices and related products for engineers in other Business Centres.
- Address technical inquiries and provide technical support (installation, maintenance, etc.) to Business Centres and distributors, both remotely and on-site (e.g., at hospitals).
- Ensure proper documentation, notification, tracking, and follow-up on all technical inquiries.
- Support Business Centres and distributors with all service and technical-related inquiries and activities.
- Escalate issues to higher-level support when necessary and act as a contact point between Business Centres and headquarters.
- Plan and review the Quality Management Systems of repair centers to secure and enhance repair quality.
- Perform any other tasks as assigned.
About Olympus:
Our purpose at Olympus is to make peoples’ lives healthier, safer and more fulfilling. We do this through innovation. As a technology pioneer, we design and deliver solutions across our Medical division that make a positive contribution to society.
Our products are used to capture the medical and diagnostic images of our world, from the microscopic to the endoscopic. They are instrumental in furthering research, and for travelling inside the human body to help diagnose, treat and prevent illness.
Our commitment to customers and our social responsibility is the cornerstone of everything we do.
Why work at Olympus?
At Olympus, we are dedicated to fostering a high-performing culture, a collaborative environment, and enabling everyone to shine. Our common values of Patient Focus, Integrity, Innovation, Impact and Empathy, form the foundation of our culture and guide our behaviour, where our people feel like they are making a difference every single day.
Not only will you benefit from a meaningful, rewarding and challenging career, you will have access to a range of benefits:
- A competitive salary package including AWS and Variable Bonus
- Hybrid home office work arrangements
- 18 days of annual leave in your first year
- Health and Wellbeing initiatives (Annual Medical Checkups, Flu Vaccinations, Dental benefits, and Employee Assistance Programs)
What we are looking for:
- Diploma or Degree in any Electrical/Electronics/Mechanical Engineering Discipline
- At least 3 years of related experience in the medical device industry is highly preferred.
- Experience in technical support, including technical training.
- Experience with lean manufacturing and Six Sigma is preferred
- Strong hand-on skills and good eyesight.
- Willingness to travel to the Asia Pacific region if required.
- Proficient in the use of MS Office and its applications.
- Possess strong communication and troubleshooting skills.
- Able to work in a team environment and collaborate with staff across different age groups.
- A team player with enthusiasm for learning and the ability to work with minimal supervision.
- Strong troubleshooting and analytical skills.
Apply Now:
To submit your interest in this opportunity, select “Apply for this job”.
In the meantime, follow us on:
· LinkedIn - Olympus APAC
· Company website - www.olympus.com.sg
