KPay Group (KPay) is a leading fintech company dedicated to empowering businesses of all sizes with simple, smart, seamless and secure technology solutions. Serving over 45,000 merchants across Hong Kong, Singapore, and Japan, KPay is unleashing merchants' growth potential by building a one-stop platform for financial management, business operations and digital transformation. KPay secures a record USD55 million in 2024, marking the largest series A fundraise globally in the payments sector of the year.

Responsibilities:

• Execute daily settlement operations in compliance with SLAs, ensuring accuracy and efficiency.
• Reconcile discrepancies between the Acquirer’s report and bank file, addressing issues as needed.
• Prepare and process settlement payments in a timely and accurate manner.
• Submit detailed daily task reports to the Head Office for transparency and accountability.
• Identify and resolve any discrepancies or issues during the settlement process.
• Collaborate with stakeholders to develop and implement SOPs and SLAs for streamlined operations.

Requirements:

• 3-5 years of experience in finance settlement, reconciliation, or a similar role; a background in finance is highly desirable.
• Proven track record of handling large volumes of transactions and working in high-pressure environments.
• Good understanding and experience dealing with Excel (Pivot Table, VLOOKUP and basic formulas).
• Strong analytical and problem-solving skills.

JOB SCOPE

Butler Services offer personalized service with commitment to create unforgettable memories for our Guest at Marina Bay Sands. It provides 24-hour Butler service to our 63 Suites. It is a position that requires attention to detail, self-confidence and multi-task skills as critical qualities in Butler service. The main duties include Butler specific tasks representing other department such as In-room dining and housekeeping into a single position. Butler role also serve as a personal assistant with proficient computer skills, a Concierge who eloquent to offer guest’s preferred products and services. Butler is a one-stop service from simple tasks of proactively seeking assistance for repair to extravagant showcasing of creativity by organizing floral arrangements in the Suites or special celebration. The main duties of the Butler includes preparing the Suites for Arrival, In-stay and Departure; Meet & Greet Guests around the property; satisfying personal preferences and needs. Butler Services perform their duties with utmost purpose to make our VIP Guests happy and create unforgettable memories in most luxurious way.

Job Responsibilities

Accomplish Day to Day Operations

1. Perform VIP Guest meet and greet and farewell process according to the set standard.
2. Up to date of internal promotions and be familiar with in the local community, famous events in town and local offerings. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore. Recommendations can be made to guests to enhance their stay in MBS and Singapore.
3. Be able to escort guests within MBS premises: Hotel Point A to the Suite point B or other locations accordingly
4. Offer Guest additional services to enhance the Butler personalize experience such as, hotel tour, suite rooming, explanation of services, unpacking and packing luggage.
5. Adapt to changes and ensure adherence to organizational operating procedures and service standards.
6. Work closely with relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining and any F&B venue to prepare and execute accordingly for Suite/VIP Guests.
7. Attend to the needs and wants of the guests and ensure that they are fulfilled according to the set Standards and to guest’s satisfaction.
8. Anticipate guest needs, respond promptly, maintain positive guest relations and ensure guest satisfaction at all times.
9. Service and clean all butler suites and rooms as well as provide turndown services.
10. Handle floral set-up as well as daily amenity arrangements for all butler suites and rooms.
11. Review in-house, arriving and departing guest suites and rooms on a daily basis.
12. Be familiar with the set-up and functionality of all equipment in the suites.
13. Take orders for in suite food and beverage, deliver and serve accordingly.
14. Respond to guest requests and answer queries; able to do a quick research if answer is not readily available and professionally according to set standard.
15. Respond to guest requests and liaise with other relevant departments such as Housekeeping, In-Room Dining, Bayfloral etc. in daily operations.
16. Attend to service the suites and other assigned areas as needed, including but not limited to: food & beverage service, restocking product, equipment and supplies.
17. Attend to laundry, dry cleaning, ironing, mending and shoe polishing as needed
18. Run errands for guest as assigned including shopping, entertainment and flight ticket purchase, food purchase, deliveries and packages
19. Pick up and record all pertinent data, guest preferences into guest profile as needed

Perform Service and Operational Excellence

1. Exhibit exceptional customer service at all times to guests and fellow employees
2. Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history is updated on Guest profile in individual folders and Opera system
3. Recommend new ideas to enhance guest experience and revenue generation.
4. Update services and identify potential challenges based on Guest experience

Apply Operational Risks

1. Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
2. Report and document special incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
3. Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
4. Respond emergency situations
5. Respond to guest requirements as long as they are safe, legal and economically sound
6. Able to understand Butler Services Risk assessment forms and assist the Manager on Duty to collect all specific details.
7. Handle luggage/baggage lifting or other related requests such as moving the items or storing.
8. Long period of standing, walking; seating or taking stairs may be required.
9. Move operational equipment or other items may be requested. This includes constant movement with the Butler trolleys, pushing, carrying items. Able to perform under high stress level and able to deal with challenging Guests

Participate Employee Engagement

1. Practice well-mannered and groomed as per company standard at all times
2. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
3. Self -Motivate for continuous learning and development

Involve in Documentation, Financial and report management

1. Attend scheduled departmental meetings as required.
2. Review systems and processes for workflow and productivity improvement.
3. Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Butler Team.
4. Observe the usage of supplies to ensure that it’s within budget and minimize wastage.
5. Contribute ideas in support of the company vision, mission, value and guiding principles
6. Actively involve to sustainability programmes to drive organisational green initiatives
7. Perform any other duties and responsibilities as and when assigned by Management

JOB REQUIREMENTS

Education

• Minimum GCE O Level
• Diploma or Bachelor Degree in Hospitality Management from a recognized institution is an advantage

Required Experience

• Minimum 1 year experience in the same capacity
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Required Knowledge

• Proficient in the use of Property Management System and all relevant property management systems such as FCS, LIS
• Basic knowledge in Microsoft Office applications
• General knowledge is recommended: F&B; local activities; world culture is an advantage

Skills / Abilities / Presence

• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Be willing to work any day and any shift
• Well-groomed and professional disposition.
• Self-confidence and charisma, able to engage in personal conversation with Guest in a professional manner
• Flexible mind-set and able to share ideas, projects to the team
• Computer skills is advised, able to run reports, create files and other documents
• Clear verbal communication skills

Benefits:

• Entry level welcome and training provided
• Upon completion of 12 months contract, candidate will be entitled to 1 month bonus

Working Days and Timing (rostered):

• 5 days work week: Monday to Friday 8:30am - 6pm
• 5.5 days work week: Monday to Friday (8.30am to 5:30pm) & Saturday (8.30am to 12.30pm)

Job Description:

This is a contract role for a Customer Service located in ALPS Ave. Our client, one of the largest and most trusted global shipping and logistics companies, ships and tracks domestic and international deliveries. You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Responsibilities

• Diagnose and troubleshoot issues with marine engines, auxiliary systems, and other vessel components.
• Perform repairs on inboard/outboard engines, including fuel, cooling, and exhaust systems.
• Conduct routine maintenance to ensure shipboard systems are in good working order.
• Maintain cleanliness in ship and engine rooms when onboard.
• Provide detailed reports on repairs and explain services performed to customers.
• Adhere to safety protocols and ensure compliance with environmental regulations.
• Maintain accurate service records, including parts used and time spent.
• Collaborate with other technicians and assist in mentoring junior staff.

Requirements:

• Diploma or technical certification in marine mechanics or a related field.
• Minimum 2 years of experience in marine service and repair.
• Strong mechanical skills, with knowledge of marine engines and cargo pumps.
• Proficient with diagnostic tools and service equipment.
• Ability to interpret technical manuals and handle physically demanding tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L3V5938V

Job Responsibilities
• Responsible for handling food and beverage orders and serving guests.
• Provide friendly, excellent service to all guests.
• Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure all available amenities and utensils are properly stocked and inspected prior to service.
• Assist guests on their respective requests, conduct suggestive and up-selling, well-versed in all aspects of the menu.
• Handling all restaurant telephone and email reservation enquiries.
• All other administrative duties in the restaurant

Job Requirements

Education & Certification

• Minimum Secondary school education with ‘O’ Level passes; Diploma in any field is an advantage

Experience

• Minimum 1 year in a guest service / guest contact roles, preferably in a hospitality organization

Other Prerequisites

• Possess food hygiene and safety certification

• Willing and able to work on shifts, weekends and public holidays

• Possess a well-groomed, professional appearance

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Job Description
Executes campaigns and supports tactical activities (E.g., In-person event, email marketing, digital marketing)
Liaise with internal and external stakeholders and assist with project management duties (including logistics and milestone management) for related marketing events
Monitor and track progress of campaigns using various marketing metrics and provide post-event evaluation, reporting and analysis
Collaborate with sales teams to identify and capitalize on opportunities to strengthen lead generation activities
Sourcing new sales opportunities through inbound lead follow-up and outbound cold emails
Conduct market research and analysis to evaluate trends, branding awareness and competition ventures

Requirements
Bachelors Degree in Marketing or relevant discipline
Minimum 2 years of similar Marketing experience within ICT Industry
B2B Event Management or Content Creation experience will be an advantage
Proficient in MS Office and marketing related software/ tools (HubSpot, Canva, Adobe Photoshop, Adobe Illustrator etc.)

-------------

Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Responsibilities

• Diagnose and solve technical problems on semiconductor machinery and systems, such as computer setups, advanced software, or networked/wireless systems.
• Carry out on-site installations, continuous improvement initiatives, parts overhauls, preventative maintenance, equipment modifications, and repair work.
• Act as the main point of contact between the company and the customer for both administrative and technical matters related to assigned projects.
• Organize logistics and coordinate with customers on equipment-related issues.
• Address customer complaints, offering timely solutions to resolve their issues.
• Track product performance, providing regular updates and feedback on customer service requests.
• Report recurring customer concerns to management to help prevent future issues.

Requirements:

• Minimum of 2 years of related experience in Semiconductor Industry
• Possess at least a Diploma/Degree in Electrical or Electronic Engineering
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: QXV54V53

Contract: 12 months

Work Location: PLQ

Working hours: Mon - Fri, 9am - 6pm

Responsibilities

• Manage walk-in policyholders’ and Financial Representatives’ queries/ requests on policy related matters
• Ensure unresolved issues over the counter are promptly followed up and resolved within stipulated time
• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners;
• Provide excellent customer service experience;
• Manage customer feedbacks/complaints with a good closure within the operational turnaround time.
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks;
• Highlight any potential concerns/risks and proactively shares best risk management practices;
• Other ad hoc duties to ensure smooth functioning of various touchpoints such as assisting the Digital Communication department and the Call Centre.
• May be rotated among different Service Centres
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Requirements

• Diploma or Degree or Professional Insurance Qualification.
• Good written, verbal communication and interpersonal skills.
• Proficient in MS Office application.
• Positive and able to multi task.
• A team player with good interpersonal skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Job Summary

• Refer and familiarise with the following for daily operations:

1. Handling Customer Complaints at Call Centre
2. Pausing in Queuemetrics
3. Queuemetrics Logging Off
4. Queuemetrics Login
5. Web Portal Appointment Bookings
6. Appointment Booking for Australian Visa Application

• Provide prompt, accurate and updated information for all queries via incoming calls/emails.
• Committed, timely efforts to attain the targeted result by making outbound calls.
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

Job Description

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc in order to address customers’ queries
• Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
• Familiarise oneself with and exemplify the organisation’s mission, vision and core values
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
• Multi lingual officers should support the callers with the possible language other than English. Mandarin, Malay, and Tamil speaking assistance to be provided without any hesitation.

Job Requirements

• At least 2 years of relevant experience
• Computer literate, preferably in MS Office, Excel, Word etc.
• Good interpersonal and conversational skills
• A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
• Able to work independently as well as in groups/teams with minimal supervision
• Conversant in at least two language
• A good and healthy sense of humour, although not mandatory

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join HipVan's operations and customer happiness team to help us improve and exceed our customers' expectations when they shop with us! In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Job Description

- Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat
- Monitoring and maintaining the highest standard of customer services across all platforms
- Going the extra mile to ensure customers’ needs and expectation are met
- Actively involved in refining customer experience through customer feedbacks and observing daily operations
- Ensuring high levels of customer satisfaction by delivering excellent service.
- Proactive and initiative to constantly improve internal processes
- Work closely with cross functional team members (merchandising, operations)

Requirements

- Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry
- Cheerful and friendly disposition when communicating with customers
- Strong sense of dedication to our customers’ happiness
- Process-oriented and good attention for detail
- Accountable and responsible team-player
- Able to work independently and also as a team
- Past experience in either operations or customer service will be a plus
- Highly organized and motivated, a team player and fast learner

Kindly send resume to [email protected], only shortlisted candidates will be contacted.

FoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions.

We are looking for an office based Customer Success Executive to join our team.

The ideal candidate should have a personable character with great communication skills.

Duties and responsibilities include:

• Using all proper means in the Employee’s capacity to advise, promote, improve, develop, extend and maintain the Group’s business and to protect and further the reputation, business, interests of the Group
• Using and optimising usage of all improved and updated technological / digital software made available – including assisting for Software Implementation, Improvement and Training (i.e Zendesk, etc)
• Processing the placement of orders received from customers via phone and email.
• Respond and follow up to customer inquiries via email or phone.
• Identify and assess customers' needs to ensure high level of customer satisfaction.
• Build rapport with customers and maintain customer-client relationships.
• Provide timely solutions to customers with regards to their transactions.
• Suggest alternative purchase options to prospective customers.
• Any other ad-hoc duties assigned.

Requirements:

• Possess minimum Nitec / Diploma in any discipline.
• Beneficial to have expeirence dealing with 3PL / 4PL and Export customers, not a must have.
• Have excellent communication skills.
• Be comfortable with technology and learning new systems.
• Be a good team player with a positive attitude.
• Be organised and demonstrate ability with admin tasks.
• Be able to multi-task and work under pressure.
• Must be able to work on Saturdays, when OT is required (alternate weeks).
• Be able to start work immediately.
• Only Singaporeans may apply.

As an employee of FoodXervices Inc, you will enjoy the following benefits:

• Access to company gym facilities
• Staff discount rates for company listed products
• Free parking
• Work from home 1 day per week (After probation)

Responsibilities

• Lead and drive the service delivery for assigned accounts
• Accountable for the success of projects implementation for assigned contracts
• Manage and communicate with key holders on daily operational support
• Monitor and ensure SLAs are met, issues escalated and prioritized
• Act as the point of contact for service delivery
• Responsible for service delivery of account and prioritization of work requests
• Manage a team of desktop/system/network and helpdesk engineers. During transition phases, the team will work closely with customers on the on-boarding of service/equipment
• Provide customers with relevant reporting and trend analysis statistics to pro-actively support and improve the customer’s business
• Identify operational gaps and drive to ensure closure, both internally and externally
• Maintain long term healthy customer relationships, acting as the bridge between clients and internal teams
• Work on financial cost priorities to ensure a balance between customer satisfaction and company’s business objectives
• Ensure delivery to cost plan
• Any other ad-hoc duties as required or assigned

Requirements

• Bachelor's Degree in any discipline, ideally from an established local Singapore university
• Advantageous to possess relevant internship experience, however, no full-time work experience is necessary
• Good communication skills and comfortable with stakeholder management
• Ability to multi-task, and comfortable handling a large portfolio of customer accounts
• Excellent communicator with fluency in English and Mandarin (to liaise with Mandarin-speaking customers)
• Advantageous to possess business acumen, customer focus and financial management skills
• Self-motivated and proactive in resolving issues and identifying new opportunities on the account
• Effective interpersonal skills, both written and presentation
• Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems

Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

- liaise with clients/potential clients for account opening

- maintain existing account and weekly updates into customer relations system

- advise clients on monthly promotions

- sourcing of new clients

- sourcing of new projects for the company

- providing weekly updates to general manager on customer status

Shaft Line Solutions (SLS) are looking for an experienced leader to develop the East Asia & Australasia region of our transactional Field Service (FS) business. SLS FS is a global team of service professionals with harmonised ways of working and the tools, processes and systems required to deliver the highest quality of services for our customers. In our team we value, respect, and embrace different opinions and diversity. Safety, environment, and wellbeing are our foundation, we never compromise them.

We are now looking for a Field Service Manager, East Asia & Australasia who can inspire and develop a continuous improvement mindset in a multiple country team. A leader who is both safety-focused and passionate about delivering the highest quality of services to our customers. The position is a permanent opportunity. The location for the position is at Pandan Crescent, Singapore.

Your main responsibilities:

• Lead and manage the operations of the transactional field service business for SLS.

• Ensure efficient operations and implement strategic action plans to meet strategic priorities.

• Ensure the end-to-end SLS field service process is followed in Team 4

• Ensure a high level of customer satisfaction.

• Lead and develop high performing teams while coaching, developing, and supporting talent.

• Foster and develop a generative safety culture within the organisation.

• Drive skill development, capacity planning and utilisation rates of service engineers

• Implement, maintain, and develop processes according to strategy and QHSE guidelines.

• Monitor and report on operational performance in relation to QEHS, Financial, Resourcing, Planning, Administration, Skills & Training, Tools & Investments.

Main requirements in this role:

• BSC in Marine Engineering

• Field Service Engineer background is desirable

• Solid experiences in leading Multi-cultural Field Service Team

• Safety-first mind-set with the ability to inspire others to climb the safety culture ladder.

• Commitment to delivering excellent customer service and a passion for continuous improvement.

• 5 years or more experience working within a Service Delivery function within the Marine Industry.

• Knowledge and understanding of SLS products and services is a must

• Good communication and team building skills.

• Marine engineering background is beneficial.

• Well-developed cultural awareness and situational sensitivity.

• Willing and able to travel.

Customer Service Coordinator

Basic Salary: $2,000 - $2,300 + OT + AWS & variable Bonus
Working Days: Mon - Friday 9am -5.30pm | Alt Sat 9am – 1pm
Address: Jurong East

Responsibilities:

• Provide customer service support via phone and email.
• Attend to Customer’s enquires on product, RFQ and deliveries.
• Preparing of shipping document and import/export documentation.
• Monitor and ensure outgoing shipments being delivered as prescribed.
• Monitor and ensure incoming shipments being cleared timely.
• Processing of invoice promptly.
• Extract and tabulate data for report analysis using Microsoft Office Suite.
• Performing of general housekeeping within the workplace and maintaining of a safe working environment.
• Perform any other duties as and when assigned by the Management.

Job Requirements:

• Min. 1 years of working experience in related field
• Proficient in MS office
• Able to commit OT as and when required

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

School Coordinator

Location: Jurong East

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $2000 - $2800

Key Responsibilities: -

• Customer ServiceAttend to walk-in and phone enquiries from customers.
  Assist in student registration & movement, school cashiering and sales of books.
  Assist in class coordination including liaising with student/parents on update on class schedule.
  
• Administrative DutiesEnsure follow through on studio maintenance and student movement i.e., advancement, transfer, conversion, etc.
  Provide administration support to teachers to ensure that they can conduct their classes in a non-disruptive manner.
  Ensure completion of documents for daily collection/submission to Accounting & Finance Department.
  Perform data entry of teacher’s fee payment information into computerized system.
  Assist to follow up with student/parents on payment.
  Daily check to ensure that all main power switches are off during store closing.
  
• ActivitiesAssist in organizing events/activities such as graduation concert, outdoor performances etc.
  Any other ad hoc duties as assigned
  

Requirements: -

1. Possess at least a Diploma in business administration.
2. Candidates must possess at least 1-2 years’ experience in music school industry.
3. Candidates possess with relevant experience will be considered for Senior position.

Interested personnel kindly contact WhatsApp: https://wa.me/6582281721 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

School Coordinator

Location: Clementi

Working days: 5 days (Rotate shift based on roster)
Weekday: 11.45am to 9.15pm
Weekend: 8.45am to 6.15/7.15pm
Salary: $2000 - $2800

Key Responsibilities: -

• Customer ServiceAttend to walk-in and phone enquiries from customers.
  Assist in student registration & movement, school cashiering and sales of books.
  Assist in class coordination including liaising with student/parents on update on class schedule.
  
• Administrative DutiesEnsure follow through on studio maintenance and student movement i.e., advancement, transfer, conversion, etc.
  Provide administration support to teachers to ensure that they can conduct their classes in a non-disruptive manner.
  Ensure completion of documents for daily collection/submission to Accounting & Finance Department.
  Perform data entry of teacher’s fee payment information into computerized system.
  Assist to follow up with student/parents on payment.
  Daily check to ensure that all main power switches are off during store closing.
  
• ActivitiesAssist in organizing events/activities such as graduation concert, outdoor performances etc.
  Any other ad hoc duties as assigned
  

Requirements: -

1. Possess at least a Diploma or bachelor’s degree in business administration.
2. Candidates must possess at least 1-2 years’ experience in music school industry.
3. Candidates possess with relevant experience will be considered for Senior position.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a permanent part-time Customer Service Executive.

Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships. The primary responsibilities include:

• Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
• Assist in student enrolments (enquiries, assessments, registration, etc.)
• Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
• Record keeping
• Establishing excellent rapport with parents, children and teachers
• Responsible for maintaining brand standards (image and presentation, safety and hygiene)
• Ensuring a positive and nurturing learning environment

Requirements:

• Minimum 'N' Level
• Training will be provided
• Speak standard English (required)
• Bilingualism is an advantage

Flexible working arrangement:

• Min 6 months commitment
• Min 3 working days in a week
• Mon to Fri: 1pm to 9pm ($12 per hour)
• Sat and Sun: 9am to 6:30pm ($15 per hour)
• Able to start work immediately
• Working location: 896 Dunearn Road, Link@896, #01-13, Singapore 589472

Important: Please email your resume directly to [email protected]

Please only apply if you meet the requirements.

Only short-listed candidates will be contacted for an interview

About RELEX:

RELEX Solutions is a leading provider of cutting-edge retail optimization software. We offer our customers radically improved demand forecasting and supply chain optimization, which then can be leveraged into exponential benefits — optimizing store space, allocation, workforce, pricing and promotion strategies, all within our unified platform. RELEX’s AI-driven, cloud-based platform helps retailers and consumer brands move fast and find new ways to meet consumer needs while improving operational efficiency and controlling costs. RELEX recently announced the successful closure of a $500M+ funding round, bringing the company’s valuation to $5.7B.

RELEX is trusted by leading brands including NTUC, Siam Makro, Estee Lauder, Sephora, Baby Bunting, Delivery Hero, and has offices across North America, Europe, and the Asia Pacific region.

Job purpose: Responsible for the development, presentation and management of all Services customer proposals

Role overview:

To support our expanding sales opportunities and pipeline, we are introducing a new role focused on supporting the development and positioning of our Professional Services in the South East Asia Region.

In this role, you will lead all services sales activities from the point when a sales opportunity has been qualified to the start of the project. This includes building an optimal implementation approach for each project and aligning the scope and expectations with new customers and our delivery partners. It also includes coordinating activities related to building a good Statement of Work, which are key to the success of every sales opportunity and ensuring a successful project.

At RELEX, we pride ourselves on having happy customers, and a foundational component of this is our excellence in executing implementation projects. Your role will be crucial in maintaining this high standard by ensuring that each project is set up for success from the very beginning.

The role will work closely with Operations leadership, Sales and Pre Sales when building project implementation proposals. Supporting them would be other Pre-Sales, Product, Operations Consultants and Partners who would contribute expertise and recommendations to construct a compelling proposal. The ideal candidate for this role will possess strong project management, consulting, and product knowledge, and will find it exciting to meet new customers and build strong relationships at all levels.

In summary, the Services Sales Manager is effectively responsible for coordinating a successful Services Sales campaign for all prospects in their geography. This includes developing a compelling implementation proposal and Statement of Work that is aligned to the client expectations, ensuring that projects deliver measurable value, and meets our own profitability targets.

Key responsibilities and accountabilities:

• Responsible for managing the Services Sales process in new sales opportunities.
• Recommending an optimal implementation approach for all new sales cases, considering the Customers’ goals, expectations, and business requirements.
• Recommending the most suitable pricing strategy for Services together with the regional Operations leadership.
• Orchestrating the best team setup for the relevant sales phase workshops including Product experts, external Partners, regional resources etc.
• Responsible for the creation of the Statement of Work by collaborating with and managing Presales and other Operations team member contributors.
• Collaborating with the Sales and Pre-Sales teams to choose and present the best solution offering and phasing to customers in each of the sales opportunities.
• Presenting to prospects on our project delivery methodology.
• Liaising with other Operations resource owners and Partner Liaison Managers on the right composition of the project team to meet the prospects delivery requirements.
• Building strong relationships with the prospect main stakeholders.
• Coaching and supporting implementation teams to ensure smooth transition from sales to delivery.
• Key objectives
  • New Bookings
  • Customer Satisfaction
  • Gross Margin (SaaS and PS)
• Reporting to the local Operations Director

What you Need:

• 8+ years of business operations, consulting and sales experience
• Minimum of 1 year of Project Management experience
• Experience conducting customer discovery workshops, process diagnostics and the development of a services and solution roadmaps
• Ability to articulate and position the value proposition internal and external implementation approach and methodologies
• Ability to assess and direct Customer needs to the appropriate services engagement
• Demonstrated excellence in verbal and written communication skills, to include: needs analysis, positioning,business justification, closing techniques
• Practical experience in persuading others through presentations and written communication
• Ability to develop and articulate Business Cases / ROI studies
• Experience owning the completion and presentation of customer RFI/RFP opportunities.
• Ability to travel, as needed, up to 30%
• BS degree or equivalent, advanced degree highly desirable.
• Advanced Microsoft office tool utilization skills.

What we offer you in return:

• A front row seat in a rapidly growing and international software company
• A fun, ambitious, and committed team of smart people to work with
• A respectful and professional,yet easy-going atmosphere where individual thinking is encouraged

Responsibilities:-

• Account servicing and provide sales support to clients and supermarkets
• Build and maintain good relationships with existing and prospective customers
• Maintain a strong understanding about product inventory, features and specifications
• Handling of customer orders and ensuring they are processed and fulfilled on time
• Engage and work closely with clients on products marketing and promotional activities
• Engage and work closely with Operations, Logistics and Merchandising team to provide good products and services
• Active participation in department and business review meetings
• Assist in any other ad-hoc activities as assigned

Requirement:-

• Minimum Degree with some related experiences preferably in FMCG/Retail industry
• Good team player and positive attitude
• Good interpersonal, customer service and communication skills
• Ability to work in a fast-paced and dynamic environment
• 5.5 days work week, public holidays as per scheduled

Key Responsibilities include:

· Knowledge and hands on experience in implementing virtualization network

· Working experience for industrial Cyber Security would be a plus

· Configure, maintain and troubleshoot Honeywell Experion hardware and Software

· Implement and Admin EPKS & TPS Domains, controllers (HPM, C200/C300), switches etc.

· Support Honeywell FTE, and Microsoft Technologies

· Support client server architecture

· Perform preventative and corrective maintenance of system hardware/software/networks

· Assist clients with third party vendor communication to our systems

· Administer preventive maintenance on controls systems

· Provide technical support to customers and serve as customer contact for service related issues

· Be able to respond to emergency calls as part of a 24/7 roster service and resolve them within the guidelines that meet or exceed our contract customer expectations and requirements

· Program code logic including system configuration / implementation and troubleshoot existing code. Support Factory Acceptance Testing, Site Acceptance Testing and startup activities including equipment checkout.

· Perform audits and baselines of installed systems to help with migrations and trouble shooting

· Team Player, comfortable with being the lead support person on site.

· The ability to accurately document work performed.

· Knowledge of other systems such as TDC / TPS, PHD, DOC4000, FSC, DVM or others a bonus

· Support / lead projects from preliminary engineering, detail design, startup. Have capability to lead others to accomplish all project goals and objectives.

· Knowledge and experience with process instrumentation would be beneficial

· Must be able to take ownership and responsibility for work and actions

Basic Qualifications:

· Bachelor’s degree in with Chemical Engineering / Automation Control

· Minimum of 5 years’ field experience

· Preferable with working experience in Experion (TPS, PHD, FSC an advantage)

· Be comfortable leading system migrations between releases.

· Work independently on life system

· Certificate on Virtualization would be a plus

· Demonstrated effective oral and written communication and interpersonal skills.

Responsibilities:

• The 1st Level Remote Support is required to provide 1st level troubleshooting to users queries/incidents received (regardless of source; in a professional and timely manner)
• Provide First Call Resolution (FCR) technical support via phone and email.
• Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirements:

• Min Higher Nitec in any discipline
• Min1 year End user support experience, Desktop or Technical Service Desk.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Position: Sales & Service Coordinator

• Working location: Hillview
• Working days: 5.5 days
• Working hours: Mon – Thur (08:30 to 18:00), Fri (08:30 to 17:30), Alternate Sat(08:30 to 12:00)
• Salary: $2,800 - $3,000 + Commission + Annual Performance Bonus

Requirements

• Proficiency in Microsoft Office
• Relevant work experience

Responsibilities

• Understand the market and find new avenues to generate business to hit department targets
• Find new avenues of growth through long-term service contracts to augment ad-hoc business.
• Assist in preparing proposals and quotations for incoming enquiries
• Prepare information and assist the Manager with tender submissions
• Provide input and assist with new digital and traditional marketing campaigns
• Follow up on submitted proposals and work closely with the Manager to foster strong relationships with customers
• Create and track submitted proposals and report status to the Manager
• Develop an appropriate network of industry contacts and reach out with direct marketing tools
• Liaise with manufacturers of products to study problems, troubleshoot technical questions and relay information back to Manager
• Represent at trade exhibitions and events as required
• Accompany the Manager for client meetings as needed.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996