Service Technician

• $2500 - $3300 + $60 handphone allowance
• Senoko
• Working hours: Mon - Fri 8am – 5pm, Sat 8am – 12pm

Requirements:

• Candidate must possess at least a NITEC, Professional Certificate in ( Electrical / Electronic / Mechanical) or equivalent.
• Must have basic Electrical/ Mechanical and Electronic background.
• Must have class 3 driving license
• Able to start work immediately or short notice.

Job Responsibilities:

• Servicing, installation, testing and troubleshooting of electrical and mechanical parts at clients' premises or workshop.
• Access control, able to work under minimal supervision.
• Experience in Security System is a plus.

Tan Jia Jun | REG No: R23112681
The Supreme HR Advisory Pte Ltd | EA No: 14C7279

Job Title: Nightclub Service Crew

Job Description:We are seeking enthusiastic and customer-oriented individuals to join our team as Nightclub Service Crew. As a member of our service crew, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests. Your duties will include greeting and seating guests, taking drink orders, serving beverages, maintaining cleanliness in the venue, and assisting with various tasks to support the smooth operation of the nightclub. This position offers an exciting opportunity to work in a dynamic and fast-paced environment and be a part of a vibrant nightlife scene.

Responsibilities:

• Greet and welcome guests upon arrival, providing a friendly and hospitable atmosphere.
• Take drink orders accurately and efficiently, ensuring prompt service.
• Serve beverages to guests while adhering to responsible alcohol service guidelines.
• Maintain cleanliness and organization in the nightclub, including bar areas, tables, and restrooms.
• Monitor the crowd and address any disturbances or issues that may arise.
• Communicate effectively with other staff members to ensure smooth coordination of tasks.
• Uphold the nightclub's policies and procedures, including age and dress code requirements.
• Provide information about drink specials, promotions, and entertainment events to guests.

Requirements:

• Prior experience in a customer service or hospitality role preferred.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong attention to detail and organizational skills.
• Willingness to work late nights, weekends, and holidays as required.
• Ability to stand and walk for extended periods.
• Must be at least 21 years of age or older.
• Knowledge of responsible alcohol service practices is a plus.

Join our team and become a part of the excitement at our nightclub! Apply now to kick-start your career in the hospitality industry.

About Us!

Flex is a boutique bar located in the financial city commercial district of Singapore that starts to refine every operational detail from a diversified perspective. Flex represents our admiration towards music and art. It is the embodiment of culture, fashion, avant-garde, and forward thinking.

F#Fair L#Legacy E#Experience X#Factor

JOB SCOPE

As a Pool Guest Service Agent, you will be part of the team operating one of the world’s most iconic and Instragramable Infinity Pool. Being a Pool Guest Service Agent, you will deliver the highest level of guest service to ensure guest experience a luxurious and leave them with an unforgettable memories.

The role will require you to perform and enhance multiple guest’s experience of the Infinity Pool from welcoming all guest, walking all guest to their sun beds area, setting up guest’s sun beds, providing guest with a fresh towel, introducing guest to the offerings / directional of the areas at the same time ensuring their stay at the Infinity Pool was a memorable and everlasting experience.

Operational Related

• Warmly welcome and engage all guests visiting the Infinity Pool.
• Share a quick introduction of the offerings available while escorting guests to their dedicated sun beds.
• Provide exceptional service and create a memorable experience for all guests.
• Set up and maintain the available sun beds, ensuring that they are ready for the next guests.
• Take and process food and beverages orders.
• Interact with guests and answer their inquiries appropriately.
• Process guests’ requests. Own and communicate requests that are not directly related to the Infinity Pool, to the respective department and ensure that the requests are fulfilled.
• Conduct tours at the Infinity Pool.
• Ensure the availability of fresh towels, and present them to the guests.
• Maintain and ensure that the towel distribution counter and return bins are neat and presentable.
• Ensure that the Infinity Pool deck area is clean and presentable.
• Ensure adherence to Company policy for access to the Infinity Pool
• Bid all guests with a fond farewell upon their departure.

Departmental Related

• Be familiar with the local community and major events in town, and make appropriate recommendations to guests to enhance their stay.
• Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
• Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager.
• Perform administrative duties as requested such as filing of reports.
• Contribute ideas to improving the operations of Pools & Recreation.

JOB REQUIREMENTS

• Minimum GCE ‘N’ or ‘O’ Levels.
• Excellent guest relations and communication skills.
• Prior customer service experience in the same capacity is an advantage.
• Possess a good command of spoken and written English.
• Ability to speak additional languages is an advantage.
• Pays attention to details.
• Able to speak in front of groups.
• Be willing to work shifts in an outdoor Pool environment.
• Able to work with minimum supervision.
• Team player who takes the initiative to assist other Team Members when required.
• Have impeccable follow-through; and “Can Do” attitude and mindset.
• Well-groomed with professional disposition.

Role:

Service Engineer (Marine / Hands On)

• Singapore Based (Location at Tuas, Work on site (sea))
• 5 Days work per week (8am-5pm / 8.30am-5.30pm / 9am-6pm)
• Salary: Basic $3000 to $4500 (based on experience) + AWS(dec) + Variable Bonus (Jan) + Medical Benefits + Transport Allowances
• Must DEGREE in marine / mechanical / engineering qualification + At least 3 years of related experience as Marine Service Engineer.
• Hands-on experiences in trouble-shooting, maintenance and repair is an added advantage
• Prefer someone with maintenance experience in marine engine makers like Wartsila
• Training period at office (Tuas), after training will work on vessel. + Willing to work in shipyard / anchorage environment
• Career Progression Opportunities

Roles & Responsibilities

• Perform the repair, maintenance or overhaul of marine diesel engines 2 & 4 stroke under supervision of Engineer / Technicians.
• Comply with all the requirements to carry out the jobs in the shipyards or anchorages.
• Lifting and shifting heavy components of engine back to workshop for repair / recondition and vice-versa.
• Ensure prompt response and smooth communication with the customers
• Perform other tasks as may be assigned by the Operation Manager

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirements:

• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Minimally Nitec qualifications in IT related disciplines
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing

Summary of Responsibilities

• Conduct outlet briefings
• Ensure that outlet logbooks are up to date
• Ensure colleagues' grooming standard are being met and maintained to demonstrate a professional image for our guests
• Establish and maintain a monthly training plan according to the standards required
• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager
• Guide the operations to ensure that guest satisfaction is monitored and where appropriate, rectified
• Ensure that the restaurant is staffed according to operational needs at all times
• Assist the manager in liaising with other departments to ensure that outlet features are in good and clean condition
• Ensure that the place of work and surrounding area is kept clean and organized at all times
• Handle all guests’ requests and complaints politely, promptly and professionally

Job Requirements

• Minimum three (3) years of F&B experience in a same capacity in international luxury hotel groups
• Able to do shifts and work on weekends, 5 day work week
• Service-oriented team player with excellent interpersonal and communication skills
• Able to multi-task and work under pressure in a fast pace environment

Responsibilities:

• Perform thorough system maintenance.
• Supervise sites and assist hands-on when necessary.
• Troubleshoot and resolve issues as they arise.
• Communicate and oversee contractors on safety and work tasks.
• Execute tasks assigned by the Engineer or Shift Engineer.
• Complete reports for completed tasks.

Requirements:

• Diploma/Higher Nitec in Mechatronics, Electrical or Electronics
• Experience in electrical and electronic works.
• Experience in basic Microsoft office.
• Experience in site supervision work.
• Understand in Mechanical/Electrical/Electronic system
• Understand basic Window system.
• Willing to work at height on outdoor public road
• Must have Singapore Class 3 Driving License (Unable to consider Class 3A)

Additional info:

• 2 years direct contract, renewable

To apply, please visit www.gmprecruit.com and search for Job Reference: 24824

To learn more about this opportunity, please contact Yingying at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

• Single Point of Contact for our customers and be available all operational events and escalations.
• Driving 24/7 Day-2 team on technical grounds to align with customer expectations and contracts.
• Knowledge on Core products and technologies of Cisco is a must
• Knowledge on Aruba Clearpass, Fortinet & Palo Alto Firewalls are preferred experience.
• Planning, Monitoring and Delivery of operations tasks timely and successfully
• Understand the support contract types for each customer and deliver service based on their agreed scope and SLA
• Understand the process and practices related to support Tools, Templates and Standard Operating Procedures.
• Building relation with vendors and partners for product support problems and managing customer expectations accordingly.
• Driving all escalations on technical grounds and manage customers accordingly for the resolutions.
• Maintain team bonding with all the support engineers and mentoring on support delivery.
• Build and develop standard operating procedures, technical documentation, knowledge base.
• Ability to conduct postmortem and root cause analysis to clearly identify the issue and develop prevention plan/strategy is a key requirement.
• Proficient in producing RCA and IR reports for all high severity/priority incidents and presenting customer with confidence.
• Involve actively with cross-function teams to engage and co-ordinate to represent Logicalis as One and improve support functionality.

The Individual and their Experience:

• Minimum 8+ years of relevant experiences in Networking technologies with not les than 5 years of experience in Network Operations as a Lead.
• Intermediate level of understanding on Networking concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, NAC, etc.
• Proven track record of leading operations and customer management with effective communication and presentation.
• Strong, smart-working attitude with ability to work well under pressure and high demanding customer environment during crisis.
• Ability to clearly articulate technical issues to both technical and non-technical audiences, executives and explain their impact on business both Logicalis and customer management.
• Out-of-box thinking is mandatory during escalations to manage customer, vendors, technical teams for setting right expectations and finding quick resolutions.
• Proficient in communicating and written skills in English
• Proficient in writing Incident Reports, RCA and general reporting for QBRs.
• Candidate with CCNP or equivalent technical certification.
• Candidate with ITIL Foundation certified.

By submitting your application, you would have deemed to have given consent and have read through the DP notice for Job Applicants here: https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

Are you an experienced multitasker with a passion for providing top-notch customer service? We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!

Job Responsibilities:

• Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
• Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
• Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
• Conduct operational checks and replenish collaterals at the service center each day
• Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
• Respond to telephone and email inquiries
• Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments.

Job Requirements:

• Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
• Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
• Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
• A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues

Working Hours:

• Mondays to Fridays (8.30am - 6:30pm)
• Queenstown MRT

We regret to inform, only shortlisted candidates shall be contacted.

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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)

Job Description

We’re looking for fun, driven and feisty people who LOVES getting things done the right way. We prefer smiles to graph. So come and work with us at Virgin Active - it’s going to be fun. You like?

The Gig

• Be the Leader: Step up and provide exceptional operational leadership that aligns with our brand standards and service framework. You'll be the go-to person when any member of the HOD team is not around, ensuring the club never skips a beat.
• Master of Keys: Take charge of the keys and ensure they are safe and sound. After all, you're the key to unlocking our club's success!
• Keep the Communication Flowing: Regularly communicate with the HOD team, updating them on any issues that arise during club operations. Your effective communication skills will keep everyone in the loop, making sure nothing falls through the cracks.
• Be the Fixer: Spot any issues or faults that require a technical fix and report them promptly. Your keen eye will help us maintain top-notch facilities for our members.
• Warm and Welcoming: Ensure all interactions with our members are warm and friendly. Answer queries, handle feedback like a pro, and create an environment that makes everyone feel at home.
• Cleanliness Champion: Maintain the highest standards of cleanliness throughout the studios, changerooms, and common areas. A clean and inviting club is essential for creating a positive atmosphere.
• Inventory Guru: Keep a close eye on our stock and conduct regular counts to ensure everything is in order. From equipment to supplies, you'll ensure we never run out of what we need to keep our club buzzing.
• Safety First: Create a safe and healthy environment for our members and team members alike. Your commitment to safety will ensure everyone feels secure and can focus on their fitness journey.
• Surprise and Delight: We believe in going the extra mile, especially when it's unexpected. Find creative ways to give that little bit extra to our members, creating memorable moments that will keep them coming back for more

Some stuff that will help you get the job:

• At least two-years experience
• Experience in customer service and answering feedback and complaints
• Experience in operations and/or safety is a plus point
• Can do a rotating roster including weekends, early morning and late evening shifts

If this is you, then we’d love to:

• Give you a challenge
• Help you grow
• Provide you with benefits
• Listen to your new ideas
• Work hard and play hard together

Love people? Love health and fitness? Love bananas? Love to hear from you.

It's simple, we have fair and balanced expectations just like you.

Work has increased but we say no OT so placed this ad. Experience is optional, training is definitely provided for our professional work.

We are a known business services group of companies established since 2002 and serve thousands of Singapore SMEs, subsidiaries of foreign MNCs too.

We are NOT investment/ get-rich/ sales/ promo or anything else. For our work, we do not hardsell/ upsell/ promote/ phone anyone.

1. Job Highlights

1. Simple and clear job duties with training suitable for all ages,
2. Attend to clients collecting mail and couriers who send letters, packages
3. Respected professional services company established since 2002
4. Fair employer, nice colleagues. Some worked, grew >15 years here
5. Office at CBD, good working hours, no OT, does not makan you!

2. Job Description

• Admin Officer (business/ accounting background not required)
• Support branch office mail services ad-hoc (simple collection point)
• Office errands and proper usual office admin work
• Data entry, scan documents of business records
• Track client service subscription expiry and send email reminders

3. Job Requirements

• Minimum 1 year working experience
• Knows how to use Microsoft Excel, Word, Google
• Preferably can read, write Chinese, able to speak Mandarin
• Perform general office administrative duties as and when assigned
• Handle careful detailed work in processing business documents
• Mature, responsible, adaptable, logical, analytical thinking skills
• Willing to learn on the job, training is provided from start to upgrading chances

+ Work happy, no OT, knock off on time!

4. Other info

Cosy office environment in Raffles Place (linked to MRT) with nice colleagues, working hours: Mondays to Fridays 9am to 6pm

5 day week, no Saturdays

Suitable staff may enjoy professional development and opportunities such as sponsorship for related courses.

Happy Company: You don't makan us, we don't makan you! ;+)

JOB OVERVIEW

Our SAP Concur Customer Success organization serves as a focal point for our customers to achieve success with Concur. As a CSP Advisor, you will be responsible for a portfolio of Customers by developing long term relationships, measured through revenue growth, retention and advocacy. This is a strategic role working with our key customers, SAP Concur’s internal teams and has central importance to our ongoing success as a company. In this role, you will spend your days partnering with our customers to provide strategic recommendations around maximizing the quantifiable business impact from their subscription with Concur.

Responsibility

• Proactively engage and build partnership with Customer C-suite stakeholders and decision makers to support your clientele throughout the customer life cycle stages, from adoption, consumption, expansion and renewal.
• Meet & achieve Customer Success KPIs on retention, renewal, growth and advocacy.
• Own the Customer’s Success Planning and conduct Customer Business Reviews to drive adoption, consumption and value received from their utilization of the Concur solutions.
• Establish strategic relationship with customers and be seen as a trusted advisor
• Competent in conveying and articulating both quantifiable and qualitative value and impacts to the Customer’s business.
• Work in partnership with Client Sales Executives (CSE) to devise and execute Customer Success and Revenue Plan, by active identification of opportunities through the conversations and review we have with the client, and passing them on to the CSE for further qualification and closure.
• Actively contribute and participate in organizational development, learning and growth projects
• Maintain data integrity through regular and timely updates on the client’s success plan.
• Be a client advocate and a voice of reason as you collaborate across cross functional teams within SAP and Concur.

Skills & Qualifications:

• 3 -8 years of account management or customer engagement experience in managing and growing a portfolio of existing customers
• Cloud customer engagement experience with large global companies with a high-level of complexity, focus and intensity.
• Track record in establishing, maintaining and growing broad and deep relationships within each customer account.
• Experienced in developing advanced account strategies that drive success through delivering value and insight relevant and unique to each customer
• Ability to uncover how a customer defines success and the ability to align that vision with SAP Concur’s value delivery to create enduring trust-based partnerships
• Strong understanding and track record in Customer Life Cycle Management in driving customer adoption and value realization
• Proven track record of exceeding retention and growth targets
• Highly structured approach with strong collaboration, communication and problem solving skills – ability to handle issue resolution and navigate customers’ matrix environment
• Understanding of SaaS and ideally Concur solutions - ability to articulate the value of Concur solutions and how we help solve customer business problems
• Strong business acumen and ability to drive a value-based conversation
• Strong conflict management skills. Ability to multitask and leverage the broader internal SAP teams to drive Customer win-win outcomes.
• Facilitate client meetings that measure progress and business impact
• Motivate and mobilize customers and cross functional partners through collaboration and clear communication
• Drive objective achievement through disciplined planning and organization - setting objectives through the development of actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources
• Uncover opportunities through analysis, inquisitiveness and a deep understanding of your customer’s business including initiatives and drivers and aligning those to solutions

The Opportunity

The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers see value from their investment with Adobe.

The Senior CSM is responsible for bringing the best of Adobe’s unique capabilities, best practices and digital transformation experience to our customers’ business objectives. In this role, you be cultivating strong relationships across customer executives and senior level decision makers and developing a deep understanding of their unique business needs, use cases and objectives. You will be responsible for driving adoption & mapping value realized to Adobe solutions- aligning with multiple stakeholders, advising on change management, and risk mitigation with the goal of enabling customers to maximize value from their Adobe investment and achieve their business objectives.

As a Senior Customer Success Manager for Thailand DX Accounts you will drive a robust Customer Success charter across your accounts which includes:

• Accountability for customer’s overall success with Adobe: adoption growth of Adobe platform, long term customer health, and Value Realized with the platform whilst maintaining a long term partnership.
• Driving mutual understanding of Adobe’s unique and groundbreaking “experience business” capabilities and promote how those capabilities create long-term value for the customer across various customer business units & organizations
• Improving solution adoption by providing insights on standard methodologies, solution usage maturity, benchmarking, and identifying and resolving obstacles.
• Maintaining regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and visibility, inclusive of regular business reviews
• Identifying customer risk and collaborating with the extended Adobe team to develop and complete "get well" plans.
• Encouraging customer advocacy and improving innovation by incorporating standard methodologies and improving processes in the Adobe ecosystem.
• Orchestrating the breadth of Adobe resources to delight the customer in their experience (Delivery/Consulting, Renewals, Adobe Experts, Customer Care, Customer Success Managers, Product Teams, etc.)

The Customer Success Manager should excel in:

Customer Leadership

• Proactively assess the interactions with our top customers (product performance, depth and breadth of usage, support experience) and ensure the feedback is gathered and conveyed internally to enable ongoing improvement of Adobe products and services.
• Develop positive relationships with our key collaborators to ensure alignment with executives and provide valuable insights to support the team in developing and implementing improvement strategies.

Execution for Results

• Partner with sales management team to align on vertical objectives and achieve and exceed retention, growth and satisfaction targets. Ensure team is achieving CSM objectives and crafting high-quality work, including Strategic Business Reviews, Customer Success Plans, and Dashboards.

Expertise & Thought Leadership

• Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today.
• Promote innovative thinking and standard methodologies, both within the company and in the industry, regarding business transformation.

Executive Presence and Influence

• Engage broadly across the Customer and Adobe organizations from management through to C-Level/Influencer as required

Scale & Continuous Improvement

• Deliver innovative, repeatable, measurable Customer Success programs.
• Implement a process for continuous improvement, driven by user and customer insights, feedback, and industry research.

What you need to succeed:

• Bachelors Degree or equivalent required and a Masters Degree is a plus
• 9+ years of experience in customer success, relationship management or management consulting organization with demonstrated, quantifiable experience delivering on significant business value
• Strong executive presence, including ability to effectively partner with and influence client executives and be a credible and effective C-level advisor
• Creative problem-solving skills, including the ability to understand the impact and intersection of people, process and technical changes and to articulate high-level solutions to address business problems
• Proven organizational, prioritization skills and an ability to work in a highly matrixed environment
• Outstanding executive-level interpersonal and written communication skills, with the ability to effectively navigate difficult conversations and mediate to healthy outcomes
• Strong familiarity with Adobe products, capabilities, and efficient use cases.
• High degree of intellectual curiosity and ability absorb new concepts quickly
• High level of energy and personal drive
• Willingness to travel up to 25% of the time
• Experience managing large enterprise accounts over a minimum of $500k USD annually within Financial Services, Telco’s, Airlines in SEA market. Also have handled over 5 accounts simultaneously.
• Lead multi product solution adoption strategy & value realization of a Martech platform.
• Fluency in Thai is essential to communicate with Thai-speaking clients/customers/partners

Key Responsibilities:

The CGT Customer Service Operations Manager is accountable for providing comprehensive and extensive customer and patient (where applicable) care and, as a customer experience gatekeeper to support the internal stakeholders with a various range of activities, which may include (but are not limited to):

• Serve as the primary point of contact for product requests in coordination with internal stakeholders for timely responses.
• Manage the end-to-end process of product requests by ensuring timely delivery and resolving potential issues.
• Minimize delivery time while maintaining reliability through efficient coordination and proactive planning.
• Lead and contribute to process improvement projects (streamlining processes, improving accuracy, and enhancing efficiency).
• Conduct Cell Therapy platform (CellChain) training sessions for hospital centers, making sure that they have the necessary knowledge and skills to effectively utilize the platform.
• Manage external user access to the Cell Therapy platform (CellChain), ensuring data security and compliance.
• Enhance team skills and operational excellence by promoting a culture of continuous learning and improvement.
• Ensure subject matter expertise to maintain a high level of knowledge and expertise in their subject area, providing informed guidance and support to stakeholders.
• Collaborate with cross-functional teams, internal and external stakeholders, and management to leverage their expertise and contribute to decision-making processes.
• Resolve customer queries by focusing on efficient and effective communication to enhance the overall customer experience.
• Develop and implement innovative solutions to enhance the overall customer experience, identifying areas for improvement, and seeking ways to exceed customer expectations.
• Customer centric approach: Operational account management (non-promotional), including understanding the hospital’s set-up and knowing the operational KPIs (number of orders, manufacturing starts, etc.)

Commercial setting:

• Provide patient services such as travel assistance to patients and their care givers, as applicable.
• Coordinate local cryopreservation logistics and payment process, as applicable.
• Oversight of the local release, logistics and system transactions process related to shipment via distribution depot, as applicable
• Coordinate and contribute to cross-functional commercial meetings, by collaborating with multiple stakeholders to address topics such as product requests, market trends, and customer needs and insights.
• Own the Product Request process for all sites’ onboarding and ensure accuracy of the master data set-up.
• Support with regulatory, RMP and outcomes-based reporting, as applicable based on local country requirements.

Clinical trial setting:

• Create and execute the End-to-End operational treatment process to fit the trial design and protocol.
• Support pan-Therapeutic Area (TA) set up and roll out in close collaboration with the cross-functional clinical trial teams.
• Participate in Site Initiation Visits (SIV) in collaboration with internal stakeholders to support timely site readiness for First Patient First Visit (FPFV). This involves ensuring smooth onboarding processes, correct master data set-up and providing support to external users.
• Manage slot requests and communicate key milestone timelines to both external and internal stakeholders. This includes coordinating with various teams to ensure smooth and efficient scheduling.
• Key gatekeeper for critical KPIs: DtD/VtD. Work closely with cross-functional clinical trial teams in supporting clinical trial protocols and the respective vein-to-door and door-to-door metrics.

Essential Requirements:

• Education: Bachelor’s degree minimum.
• Work Experience: +5 years in customer support (service) in healthcare industry.
• Laguage: Native level of Korean is a must, Fluency in English is a must, Business proficiency in Chinese is preferred, Business proficiency in Japanese is preferred.
• Supply chain / logistics experience is highly preferred.
• Understanding of the pharmaceutical industry and healthcare business service offerings and customer needs.
• Strong track record of successful team collaboration and delivery of results.

Customer Services Lead (Hospitality)

Our client is a leading global provider of specialized services, with a presence in over 35 countries, operates and offer high-quality support across multiple sectors. Known for its focus on safety, quality, and innovation, the company serves clients worldwide by continually investing in advanced technology and sustainable practices to enhance operational efficiency and customer satisfaction.

Job Description

• Lead Customer Service Strategy: Oversee the Customer Services Department, implementing strategies to achieve internal targets and meet agreed service standards with clients.
• Optimize Resources and Budget: Manage budgets and resources effectively, ensuring cost-efficient operations, adjusting for demand fluctuations, and identifying opportunities for increased revenue.
• Ensure Safety and Compliance: Maintain a safe environment for staff, equipment, and facilities, in line with corporate and regulatory standards.
• Employee Training and Collaboration:Equip team members with essential training, foster innovation, and drive cross-departmental collaboration to enhance service quality and cost-effectiveness.
• Stakeholder Relations and Process Innovation:Represent the company in relevant stakeholder committees, promote the company brand, and implement technology solutions to improve efficiency, service quality, and cost savings.

Requirements

• Degree or Diploma from a recognized institution.
• 15 years of relevant experience, with strong knowledge in customer service operations with at least 5 years in leadership position.
• Prior experience in tourism industry is highly preferred
• Strong understanding of resource and budget management, compliance, and team development within complex setups.

Please contact Ted Tan or email your cv directly in word format to [email protected]

Please note that due to the high number of applications only shortlisted candidates will be contacted.

We regret to inform you that your application for this position was unsuccessful if you do not hear from us in the next 5 business days.

EA License: 16S8131

Recruiter License: R1987706

Responsibilities and Duties:

· Welcome and orientate visitors/patients upon arrival at the lobby.

· Assist visitors/patients with online pre-registration and checking in at the self-help kiosks and entry gantries, as well as checking out at the exit gantries.

· Ensure crowd control and proper queue management at the self-help kiosks and monitor human traffic flow at the entry gantries, to avoid tailgating instances.

· Assist visitors/patients with way-finding around the hospital premises.

· Ensure that cleanliness, safety and conditions of equipment used at waiting area, self-help kiosks and gantries are well maintained and functioning

· Handling of enquiries or feedback from the visitors/patients

· Conduct checks of the waiting area and toilets at L1 ensuring that they are clean and their amenities are well stocked, maintained and in working condition.

· Welcome and orientate public upon arrival at sheltered car porch / lobby.

Job Requirements:

· Minimum GCE ‘N’ levels.

· Experienced in customer service with good interpersonal skills.

· Minimum 1-2 years of relevant experience especially in healthcare sector.

· Cheerful and friendly personality and enjoys interactions with the public, especially the elderly.

· Service-oriented and a good team player.

· Able to commit to shift work.

ROLE RESPONSIBILITIES

Interested applicants may apply as a Korio Team (Part-Time) in the following roles.

*We welcome applicants with no prior experience as on-the-job training will be provided

Service Crew / Cashier

- Outlet cleaning and set-up to get ready for operations

- Ensure tables, flooring, station cleanliness before and during operations

- Drinks ordering, bill payment settling, tables maintenance, service follow-up for all guests

- Receives cash from guests, makes change, verifies validity of charges, records charges

- Orientation & buddy system for newly join staff

- Update guests about current and upcoming promotions

- Attend to guests’ needs promptly

As a Food & Beverage Service Ambassador in one of the hotel's food & beverage outlets, you will be responsible for the following:

Responsibilities

• Handle food and beverage orders and serving guests.
• Provide great service to all guests.
• Anticipate guests' needs and have a keen eye to details.
• Assist preparation and setting up restaurant for food service, maintain tables, clear and reset tables.
• Ensure all available amenities and utensils are properly stocked and "ready" prior to service.
• Answering guests' enquiries.
• To perform other related duties as required by the outlet manager.

Requirements

• GCE O / N level or NITEC Certification of any discipline and/or WSQ certification
• Good interpersonal and customer services skills.
• Willing to work on rotating shifts, weekends and public holidays.
• Previous Food & Beverage experience in a similar environment will be an added advantage but not necessary
• Customer oriented with a pleasant disposition.

Additional Information

• 5-day work week
• 13th month AWS and Performance Bonus
• Annual Leave from 10 days
• Up to 50% Associate Dining & Accommodation Discounts at Group Properties
• Referral Incentive of S$1,000*
• Career Development and Training opportunities

*Terms & Conditions Apply.

We regret that only shortlisted applicants will be notified.

Responsibilities:

• Effectively managing, developing, and training the service desk team.
• Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.
• Conducting and sharing results from service and operation performance reviews.
• Promoting the service desk with senior management and working to ensure that it is properly viewed as a core business asset.
• Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.
• Being aware of and managing the costs of running the service desks.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery
• Taking accountability for service delivery performance, meeting customer expectations/SLAs, and driving future demand
• Providing accurate and regular reports to the management on performance of the service delivery
• Supervising desktop management teams (Local and Offshore) to facilitate continual improvements in the desktop environment.
• Collaborating with technical design teams to set standards for software, hardware, and security
• Making sure that anti-virus updates and patches are applied effectively and promptly.

Requirements and skills:

• The ability to build a cohesive team and to manage people effectively. This includes the ability to coach and develop the team.
• A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
• An ability to balance and plan the short-term actions of the team.
• Knowledge and understanding of all relevant industry standards.
• Knowledge and understanding of best practices for service management.
• Strong communication skills, including the ability to be influential and persuasive with stakeholders.
• An ability to market and promote the service desk and to advocate for necessary resources, support, and appreciation for the service desk.
• A complete understanding of the organization’s business.
• An ability to think critically about systems and to make adjustments consistently as needed.
• The ability to manage time effectively while setting the tone of the team through modelling and leadership.

Introduction:

Hostmost Group of Companies is a leading Marine Radio Communications and Navigation system service provider. Established in 1989, we have expanded our operations globally, providing reliable services to clients across different regions. With 14 wholly owned offices and depots spanning Asia to North America, we pride ourselves on maintaining a strong global service network. At Hostmost Group, we believe in continuous improvement and invest in staff training to stay ahead of industry trends and requirements. Our group is currently expanding and there will be several vacancies available.

Job Descriptions:

· Manage sales enquires and process quotations.

· Process sales or service orders.

· Process draft billings.

· Meet up with customers.

· Any ad hoc duties as assigned

Requirement:

· Diploma & above.

· Minimum 2 years of sales or admin experience. Commensurate with experience.

· Knowledge of SAP will be an advantage.

· We are currently prioritising candidates able to work in Singapore without the need for sponsorship of an employment visa.

Location:

· Near Pasir Panjang MRT station (SINGAPORE)

Interested candidates who wish to apply for the advertised position, please send full resume with the following details:

1. Reasons for leaving ALL your employment

2. Current & expected salary

We regret that only shortlisted candidates will be notified.

Job Types: Full-time, Permanent

Benefits:

· Dental insurance

· Health insurance

Schedule:

· Monday to Friday

· Weekend availability

Education:

· Local Polytechnic Diploma (Preferred)

Experience:

· Sales: 2 years (Preferred)

Job Types: Full-time, Permanent

Pay: $3,000.00 - $5,500.00 per month

Benefits:

• Dental insurance
• Health insurance

Schedule:

• Monday to Friday

Supplemental Pay:

• 13th month salary
• Performance bonus

Work Location: In person

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint’s 1,300 employees worldwide we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

Overview:

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions.

As an Associate on the Client Service team you will focus on making the right connections between our clients and Advisors across numerous industries. Your role will focus on researching industries relevant to client project requests and recruiting elite subject matter experts into our network to ensure the right connection is made. After you master these core skills of recruiting and connecting Advisors with clients, you will gain additional exposure to more complex project and client relationship management as you grow your career here and move into Research Manager and Project Manager roles.

Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

What You’ll Do:

• Review and analyze client research requests and use a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each project
• Utilise the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project you’re working on
• Screen experts for their suitability for specific client projects and create professional profiles for client consideration
• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors

What You Have:

• Fluency in English
• Ability to speak a second Asian language such as Mandarin, Korean, Japanese, Vietnamese, Thai, etc would be an added benefit
• Bachelor’s degree and strong academic record required
• Outgoing personality with the ability to speak with people at all professional levels
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Ability to work in a fast-paced entrepreneurial environment

What We Offer:

• Competitive compensation
• Group medical insurance coverage and dental benefits
• Gym benefits
• Casual, multicultural work environment
• Central office location

1. To serve and make sandwiches as per customers request

2. Do preparation for the meats and vegetables

3. Clean and sanitize restaurant

4. Work as a team with other staffs

5. Willing to learn and take order from supervisor / manager

6. Working in a fast pace environment

7. Take initiative to help others

Position：Tea Barista / Senior Tea Barista

• Working Days : 5 Day (44hour) + OT
• Location : Plaza Sing / Orchard Gateway / Raffles Place / Vivo City / Great World / One Raffles / Parkway Parade / New Outlet (Assign by management)
  

1. Tea Barista
   Gross Salary : $2500 + OT + Special Incentive + Birthday Leave + Bonus - (After 3 Month Probation Increment +200)
   
2. Senior Tea Barista
   Gross Salary : $2800 + OT + Special Incentive + Birthday Leave + Bonus - (After 3 Month Probation Increment +200)
   

Job Requirement:

• Training Provided - 1 Weeks In-House Training (Taiseng Training Centre) & 1 Week On Job Training at outlet
• Able to commit OT when required
• Able to commit during weekend and Public Holiday

Job Description:

• Greeting customers in a friendly manner and manage customers queries in a timely and efficient manner
• Prepare beverage according to standardized recipes and customer preferences
• Utilize proper brewing techniques and equipment to ensure the quality and consistency of each beverage served
• Provide friendly and attentive customer service, greet customers warmly and assist them in selecting their beverage based on their preferences and dietary restrictions
• Prepare drinks by following the prescribed recipes and preparation techniques
• Accurately process customer orders, handle cash and electronic payments
• Act in compliance to operational policies and procedures
• Maintain cleanliness and sanitation standards in the tea barista area, including brewing equipment, serving utensils, and workstations to meet the requirements of Health & Safety and Hygiene Protocol
• Ensure sufficient stock at all time by monitoring tea inventory levels, reporting discrepancies, restocking supplies handling stock delivery upon arrival as needed and communicating inventory needs to management

Chin Wai Loon Reg No: R24121618

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

Responsibilities

• Diagnose and troubleshoot issues with marine engines, auxiliary systems, and other vessel components.
• Perform repairs on inboard/outboard engines, including fuel, cooling, and exhaust systems.
• Conduct routine maintenance to ensure shipboard systems are in good working order.
• Maintain cleanliness in ship and engine rooms when onboard.
• Provide detailed reports on repairs and explain services performed to customers.
• Adhere to safety protocols and ensure compliance with environmental regulations.
• Maintain accurate service records, including parts used and time spent.
• Collaborate with other technicians and assist in mentoring junior staff.

Requirements:

• Diploma or technical certification in marine mechanics or a related field.
• Minimum 2 years of experience in marine service and repair.
• Strong mechanical skills, with knowledge of marine engines and cargo pumps.
• Proficient with diagnostic tools and service equipment.
• Ability to interpret technical manuals and handle physically demanding tasks.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L3V5938V

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener Earth, and enhance human lives.

We are a closely-knit team aspiring to change the world through disruptive technology. We are innovators. We are tinkerers. We are problem-solvers. And we have a fair amount of magic dust up our sleeves. We have a plan for fleet-level deployment of autonomous vehicles, and we are looking for the best-of-the-best to join us in making this a reality.

About Venti Technologies

Based in the U.S. and Asia, Venti Technologies is the leader in safe-speed autonomous logistics systems, developing the future of goods transportation. Using rigorous mathematics, deep learning, and theoretically-grounded algorithms, Venti has a proprietary collection of autonomy technologies including a suite of powerful logistics algorithms. Venti’s proven value proposition of saving costs, increasing vehicle utilization, and improving safety is recognized by customers and driving growth. Launched in 2018, Venti brings together an unsurpassed team internationally. The company has autonomous systems deployed in Asia for industrial and logistics sites and a growing pipeline. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore – our Asian headquarters.

This is a new role within our Operations Team where you will be responsible for autonomous vehicle operations in our customer sites where you will be responsible for Remote Vehicle Operations, Maintenance and Systems testing. where you will be cross-deployed to both the testing and operations team. This role will operate on a shift-based schedule. You will play a crucial role in ensuring the safe and efficient operation of autonomous vehicles, monitoring and controlling real-time vehicle operations, conducting general maintenance and executing testing procedures.

On a day to day, you will be collaborating with cross-functional teams while integrating new technologies, troubleshooting technical issues and contributing to continuous improvement initiatives. Your expertise will be vital in the success of maintaining compliance with safety regulations, optimizing vehicle performance, and fostering innovation in autonomous vehicle operations.

Role responsibilities

Vehicle Maintenance and Testing.

• Conduct diagnostics and maintenance on autonomous vehicles.
• Collaborate with engineering teams to integrate new technologies and features into autonomous vehicle systems.
• Execute testing procedures for autonomous vehicle systems in an operational environment.
• Provide technical support to on-site and remote teams during autonomous vehicle operations.
• Troubleshoot and resolve technical issues promptly to minimize downtime.

Operations Control:

• Monitor and control the real-time operations of autonomous vehicles.
• Execute and manage autonomous vehicle operations to ensure safe and efficient performance.
• Respond promptly to system alerts and emergencies, taking corrective actions as necessary.

Shift Operations:

• Work on a shift-based schedule to ensure 24/7 coverage for autonomous vehicle operations.
• Collaborate with cross-functional teams to maintain continuous and reliable system functionality during all shifts.

Safety and Compliance:

• Ensure strict adherence to safety protocols and compliance with regulatory requirements.
• Collaborate with safety and compliance teams to implement and maintain best practices.

Required experience

• Diploma in relevant field or equivalent experience.
• Proven experience in vehicle/transport operations and testing.
• Strong analytical and problem-solving skills.
• Experience with vehicle/transport technologies and systems.
• Hands-on experience in mechanical systems and electrical/electronic wiring
• Hands-on experience with Linux OS environment.
• Knowledge and background in Robotics/Automation.
• Hands-on experience in Bash, Python, C++ and ROS is a plus.
• Possession of a Class 3 Driving licence is a plus.
• Excellent communication and collaboration skills.
• Ability to adapt in a shift-based and 24/7 working environment.

Salary is commensurate with experience. We also offer world-class benefits, fantastic culture, flexible working arrangements, and a great international working environment. Come and join us!