Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. The ideal candidate will be responsible for providing outstanding service to our customers through various communication channels, including phone, email, chat, and in-person interactions. The Customer Service Assistant will assist customers with inquiries, resolve issues, process orders, and ensure overall satisfaction.

Key Responsibilities:

1. Provide courteous and efficient customer service via phone, email, chat, and face-to-face interactions.
2. Address customer inquiries regarding products, services, pricing, and policies in a timely and professional manner.
3. Assist customers with order placement, tracking, modifications, cancellations, and returns.
4. Resolve customer complaints, concerns, and issues promptly and effectively to ensure customer satisfaction.
5. Collaborate with other team members and departments to escalate complex issues and provide seamless solutions.
6. Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
7. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
8. Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
9. Handle administrative tasks such as processing paperwork, filing documents, and managing inventory as needed.

Qualifications:

• Proven customer service experience in a similar role, preferably in retail, hospitality, or e-commerce.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.

Looking for candidates who can work at least every Saturday or Sunday.

We are a Medical Clinic in Yishun where you need to take a shuttle bus from Yishun Interchange. Patients’ satisfaction is of upmost importance to us hence we hope to find like-minded people to join us :)

Do apply for this position if you have what we are looking for!

• Register patients for consultation

• Prepare and dispense medications

• Collect payment, advise on various modes of payment

• Handle phone/walk-in queries

• Arrange appointments for patients

• Top up/pack/order medications and supplies

• Submit medical claims to government agencies (e.g. CHAS/PG, HSG, Medisave)

• Assist doctors in simple clinic procedures (e.g. Chaperone, setting up of clinic equipment, perform urine test, taking height/weight/temperature/blood pressure, vision test, prepare lab tubes/forms)

• Maintain general cleanliness of the clinic

• Maintain filing system

• Any other duties assigned by the Clinic Manger and/or the Doctor

Requirements:

• Able to work shifts (including weekday nights, Saturday/Sunday mornings) and to cover colleagues’ absence at short notice

• Min GCE “O”/ “A” levels or diploma holders

• No experience needed as training will be provided

• Good in using computer and Internet

• Good interpersonal and customer service skills

• Humble, hardworking and responsible

Client account service executive are the liaison person for our clients. Act as a go-between for clients who have questions or concerns about products or services they’ve purchased, and work to ensure that our clients are happy with their experience.

You are also responsible for maintaining relationships with current and potential clients by providing them with information about new products or services, upcoming events, etc.

Job Duties

A client account service executive typically has a wide range of responsibilities, which can include:

• Establishing and maintaining effective working relationships with clients by providing excellent customer service
• Ensuring that clients receive prompt responses to queries or complaints
• Following up with clients to ensure that their needs are met and that they are satisfied with the service provided
• Planning, organizing, and conducting business meetings and events such as conferences, seminars, and workshops
• Preparing reports on client activities, such as summarizing results of surveys or summarizing client feedback
• Coordinating with other departments in the company to ensure that clients receive consistent and high quality service
• Responding to client inquiries via phone calls, emails, or letters to provide information about products or services offered by the company
• Collecting information about client needs and preferences to develop strategies for increasing sales opportunities
• Providing administrative support to executive management by performing tasks such as scheduling appointments and arranging conference calls;

Requirements

• diploma (Fresh graduates are welcome to apply)
• Experience working in client servicing, customer services or sales.
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• good Communication skills.
• Strong analytical and problem-solving skills.
• Exceptional customer service skills.
• Empathy are essential in this customer service role.

Dynamic work environment which comes with an attractive remuneration package.

Interested applicants should send in their resume in word /pdf format with their CV (if any) and their expected salary.

Please upload your updated resume in MS Word format to:
[email protected]

Ron Manpower Solutions Pte Ltd | EA License No. 12C5134

Lim Ron | EA Reg No.: R1105594 | [email protected]

Experience:

* 2.5 - 5 Years of Experience in BIM Software (Revit & CAD)/Domain Experience ( Piping Design - Process Systems )

* Possess Excellent Communication & Interpersonal skill.

Qualification:

* Equivalent Diploma or B.E/B.Tech Degree (Mechanical/Electrical/Electronics & Communication/Instrumentation)

Skill Set:

* Support BIM Coordinator at all type of 3D BIM Modelling and assigned tasks.

* Parametric family creation & LookupTable edit/ Manage knowledge is Mandatory.

* Process Knowledge is Mandatory.

* Must have extensive knowledge in creating various kinds of Revit Families.

* Hands-on experience in Revit & Navisworks.

* Preparing all kinds of 2D and 3D drawings from the Revit model.

* Clash detection and co-ordination using Navisworks.

* Able to handle all types of 2D CAD Drafting Works

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone, smart car and device that uses artificial intelligence. This is a critical time for the semiconductor industry and for UCT - as technology evolves, we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation, challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed, a strong focus on quality with a passion for success – join us today!

UCT is looking for a talented Customer Solutions Specialist to join us in Singapore! The Customer Solutions Specialist will be responsible for business analytics, analyzing internal and customer data to help maintain and develop relationships with existing customers and open opportunities at new customers. This role requires a versatile and driven individual with broad business acumen and excellent verbal/written communication skills. This individual should be adept with cross-cultural business relationships and flexible hours dictated by international business.

Essential Duties and Responsibilities:

• Working directly on data mining and related data solutions for problem solving related to supporting customer needs.
• Data analysis of internal, marketing and customer data to support business development activities.
• Responsible for collecting market data and communicating current and emerging needs for current and new accounts within the segment and region to drive value propositions development.
• Support negotiations about pricing, delivery, etc. within the boundaries set by Director or VP of CRM, and responsible for quotations handling, sales agreements, and accountable for credit limits.
• Assist in developing long-term, mid-level relationships at customer accounts
• Works closely with CBO team and may need to attend regular production meetings and manage escalations
• Responsible for working with Director on positioning new value propositions at target accounts for commercial development and for communicating value propositions to the market.
• Supporting the development of relationship map of key organizations in the value chain, increasing coverage/ networks within the accounts’ organizations focusing on engineering, technology, and sales.
• Responsible for providing sales forecasting monthly or as required
• Communicate via written and verbal reports weekly and monthly on progress and issues at Account with recommendations as to next steps needed at the account.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Knowledge, Skills, and Abilities:

• Execution excellence & accountability
• Demonstrated persistence and tenacity.
• Ability to prioritize projects and respond to customer needs
• Experience in a matrix organization, experience working with colleagues.
• Strong verbal and written communication skills
• Strong Excel and PowerPoint skills
• Database query skills

Educational/Certification Requirement:

• BS in Business, Engineering preferred or equivalent

Experience Requirement:

• Minimum 3 years of relevant experience in the field of sales, account management, business analytics and/or business development.
• Ability & willingness to work at all levels of the organization to get the job done.
• Analytical, with good judgment, business sense, and problem-solving skills.
• A strong negotiator who is able to identify customer’s needs and persuasive in presenting ideas.
• A team player, able to work interdependently

Business Travel:

• Willing and able to travel Internationally to support customer meetings, training and internal meetings, as required

At Ultra Clean Technology, we do not just welcome diversity - we celebrate it! Ultra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under laws and regulations.

**Job Posting: Customer Service Officer at AN Digital Lock**

**Company:** AN Digital Lock

**Location:** 2 Gambas Crescent Singapore 747044

AN Digital Lock is a leading provider of digital door lock solutions, dedicated to ensuring the security and convenience of our customers' homes and businesses. We are currently seeking a Customer Service Officer to join our dynamic team.

**Responsibilities:**
- Provide excellent customer service by addressing inquiries and issues related to digital door locks.
- Assist customers with product information, troubleshooting, and technical support.
- Handle customer complaints and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions in Microsoft Excel.
- Collaborate with other departments to ensure customer satisfaction.

**Requirements:**
- Patient and attentive to details to effectively address customer needs.
- Strong communication skills to interact with customers in a professional and helpful manner.
- Proficient in Microsoft Excel for data entry and record-keeping.
- Knowledge of digital door locks or similar products is a plus.
- Prior customer service experience is preferred.

**Working Hours:**
- 5 days a week with OFF days on Tuesday and Wednesday.
- Required to work on weekends and public holidays.

If you are a customer-oriented individual with excellent communication skills and a passion for technology, we invite you to join our team at AN Digital Lock.

AN Digital Lock is an equal opportunity employer committed to diversity and inclusion in the workplace. We look forward to welcoming a dedicated Customer Service Officer to our team.

1. Handle daily phone call.
2. Able to dealing with customer’s feedback.
3. To answer customers’ enquire and complain promptly.
4. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.
5. Daily office admin work.
6. To be a good listener and able to interacting with a diverse group of customers and colleagues.
7. Quick response to customer’s issues by actively find a solution and making a right decision
8. Preparation of sale and sale-related reports on a timely basis.

Responsibilites:

Attend to customers’ repair & maintenance requirement including but not limited to body repair, electrical, mechanical repairs, paint works,..etc

Provide quotation & issue job order to workshop repair team.

Coordinate repair job, parts availability, parts ordering

Liaise with other departments in ensuring that customers' needs are met (On time delivery, customer treatment, quality of repair, reasonable cost etc)

Enhance customers satisfaction by ensuring the vehicle is repaired according to customers requirement.

Generate invoice, arrange customers vehicle collections, payment collections.

Assist in accident reporting when required, handle surveys.

Handle customer feedback

Requirements:

At least 2 years of related working experience in Workshop Service Centres

Experience in handling customers in repair workshops

Good communication & customers service skills

Ability to bring in business & keep customers happy

Strong technical knowledge in commercial vehicle, (Bus/trucks)

Min ITE/ Diploma in automotive or mechanical engineering is advantage

Ability to work under pressure and tight deadlines

Posses VALID Class 3 driving license (advantage)Workshop Service Advisor (Bus/truck/Automotive)

Lead, manage and motivate a team of Laundry Operators to achieve daily production targets in output, quality, delivery and cycle time.

Overall resource planning and allocation for Operation departments.

Plan, organize and control for daily Operations and execute work effectively.

Responsible for continuous improvement programmes to improve on quality, productivity and delivery.

Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.

Estimating, Negotiating and agreeing Budgets and Timescales with Stakeholders.

Recommend and verify the implementation of product non-conformity solution.

Ensuring Workplace Safety and Health (WSH) regulations are met.

Handle customer feedbacks and enquiries.

Responsible for corrective and preventive action.

Ensure and implement good 5S housekeeping and compliance safety measures in the plant as required.

Monitor and appraise the individual worker’s performance.

Perform any other duties as required and directed by the Operation Manager.

Requirement

Candidate with retail or jewellery experience is an added advantage

Minimum GCE “N” level

Candidate with retail or jewellery experience is an added advantage

Job Scope

Understand and be able to explain to customers the range of Jewelley the company has to offer

Promote the various products, services and schemes to customers

Attend to customers and ensure service delivery standards are met in achieving total customer satisfaction

Ensure merchandise and displays are consistently well presented and displayed

Manage and maintain the overall positive image of the showroom

Develop and maintain good customer relationship and database

Job Descriptions

1. Collect and deliver linen between factory and customer

2. Loading and unloading trolley

Job Requirement

1. Obtain Class 3 or 4 driving license

2. Physically fit to work as driver

3. With Class 4 driving experience will be advantage

4. 6 days work week

Interested, please contact 65788067 /8075 /8079 for enquiry

or walk in interview at 39A Senoko Way Singapore 758055.

Job Descriptions:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testing
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Job Requirements:

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Petrol/Diesel Engines or Generator Sets
• 2-3 years’ experience in mechanical engineering
• Positive attitude and willingness to learn
• A strong commitment to all health and safety guidelines
• A problem-solving ability

Carry out maintenance servicing and repair of machine, fuel system and including it's control panel and instruments. Overview of system briefing will be given and training to applicant to know how the system works. Subsequent maintenance may may require applicant to work independently for both maintenance and repairs. Job require to travel from one site to another in Singapore depending on schedule and client availablility. Coordination and scheduling of works involve including submission of service report. Some general knowledge of both electrical and mechanical system including driving licence. Willing to Hands-on, learn new system, standby & attend any emergency breakdown service.

Location:

Job Descriptions:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testing
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Job Requirements:

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Petrol/Diesel Engines or Generator Sets
• 2-3 years’ experience in mechanical engineering
• Positive attitude and willingness to learn
• A strong commitment to all health and safety guidelines
• A problem-solving ability

Preferably hands-on experience in service work

Trained or experienced in Petrol/Diesel Engines or Generator Sets

Job Descriptions:

• Full in charge of Machine assembly
• Handling Electrical panel wiring and machine cable routing
• Perform machine testing
• On-site installation & commissioning
• Marine Engines, Generator Sets maintenance, servicing & troubleshooting
• Updating progress of given tasks to department head
• Ensure given tasks complete within given timeline
• Liaising with suppliers, contractors and customers on site installation job
• Documentations as per ISO and Bizsafe standards
• Maintain workshop cleanliness after daily job

Job Requirements:

• ITE or Diploma in mechanical / electrical / mechatronics engineering
• Trained and / or experienced in Petrol/Diesel Engines or Generator Sets
• 2-3 years’ experience in mechanical engineering
• Positive attitude and willingness to learn
• A strong commitment to all health and safety guidelines
• A problem-solving ability

• Overall in charge of the CSO and CSA team (frontline team)

• Champion the front line image of the Company to customers.

• Ensure accountability and integrity operational readiness of frontline team

• Promote and enhance frontline team’s image and capability

• Develop the team to achieve excellent service level, productivity and efficiency

• Ensure compliance to company policies, financial, process and industrial standards

• Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.

• Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.

• Deal openly and promptly with any problems and effectively identify and manage risk as appropriate

• Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.

• Provide the point of escalation for team for any operational issues.

• Prepare reports & present recommendations to external stakeholders and management.

• Performs ad hoc duties as assigned by Supervisors

Requirements

• Min Diploma

• Possess excellent interpersonal, communication skills (written & vebal), customer centric mindset and problem solving ability

• Computer savy (MS Office, CRM system)

• Prior experience of at least 1-2 years in leading a team of customer service and general administration team in same or similar trade

• Possess strong leadership skills

1. Front desk and telephone reception

• Answer telephone calls and direct to colleagues as appropriate
• Attend to enquiries from public (walk-in or telephone call)
• Receive clients and visitors

2. Finance administrative support

• Preparation of payment vouchers and claims
• Preparation of reports as required
• Banking and managing petty cash float duties

3. General Administrative support

• Mails – handles postage, collection of mails and distribution
• Manage stationery (track inventory, issues and top ups)
• Monitor pantry supplies and top ups
• Assist in administrative support, co-ordination, reporting and updates
• Sorting, scanning and filing of documents
• Maintain and keep proper records of documents
• Application of training grants, subsidies, GIRO application and other vendor’s application
• Any other ad hoc related duties as assigned

Requirements

• Proficient with computer especially in Microsoft Word and Excel preferred
• Meticulous, good initiative and able to work independently
• Team player with good interpersonal skills
• Able to work under pressure and multi-task
• Well organised, team work with good work attitude

The intent of this job description is to provide a representative summary of the major duties and responsibilities of the position. You may be required to perform job-related task other than those specifically presented in this description. This job description does not constitute a contract of employment.

Job Requirements:

• Diploma in relevant discipline.
• Minimum 1- 2 years of relevant experience.
• Resourceful individual and a good team player.
• Positive and willing to learn, able to work independently with minimum supervision.
• Effectively bilingual in English and Mandarin.
• Able to start work immediately or within short notice.

Job Specifications:

• Support Marketing and Sales teams in all marketing and customer support activities.
• In charge of order processing from order entry until shipment.
• Liaise with internal and external stakeholders to ensure on time delivery.
• Prepare and check all shipping documents to ensure that they are complete and comply with import and export regulations.
• Attend to queries relating to shipping documents.
• Assist in developing, maintaining, enhancing existing customer relationship and handle customers' complaints.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Korean language expertise: Able to read, write and converse in Korean.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Job Description

• Ensure the highest level of quality service is rendered to customers by providing them accurate information, solving problems and serve in a variety of pre and post-sales functions via calls and emails.
• Account management of quote to cash cycle, generation and conversion of quotes to orders where accuracy and responsiveness are critical
• Coordinate and responsible for end to end order management which includes order fulfillment, shipment coordination, 3rd party requisitions, returns and payment liaison with both internal and external stakeholders.
• Work closely with both internal and external stakeholders to fulfill customer orders in a timely and accurate manner, ensuring orders are align with Agilent's policies, processes and legal requirements.
• Ensure close follow-up of outstanding orders and issue with proactive communication to customers.
• Keeping up to date on sales discount and marketing, promotional programs and to administer these accordingly.
• Responsible for customer's journey and manage sensitive issues with poise and professionalism, escalate when necessary
• Provide support in business projects related to process improvement, customer experience, etc.
• Performing on miscellaneous duties and projects as assigned.
• Opportunities to be engaged in global and regional initiatives and projects, collaborating with other cross-functional teams within Agilent to achieve goals as needed.

Key Deliverables:

• Effective customer account management and deliver an exceptional customer experience
• To understand and resolve customers' concerns by applying appropriate skills and meet customers' requirements in an effective way.
• Timely response to internal and external customers' enquiries and emails
• Accurate and timely processing of orders within turnaround time
• Ensure every order is always compliant to Agilent's policies and processes
• Prompt follow-up on order management to ensure revenue recognition
• Keeping customers informed about order status.
• Maintaining post order entry responsibilities using control-related reporting to ensure compliance
• Consistent contribution to achieve department key performance indicators
• Maintain amicable work atmosphere by communicating and acting in a collaborative manner with stakeholders to resolve customer issues and deliver trusted answers.

Qualifications

• Bachelors or Master or University Degree, in Business Management, Supply Chain Management or equivalent
• 3 years of relevant work experience in customer service operations, order processing, handle Singapore market and preferable in the same industry.
• Excellent communication skills, both written and verbal in English. Required Thai language expertise: Able to read, write and converse in Thai.
• Proficiency in MS Office -- Word, Excel, PowerPoint
• Knowledge in SAP or similar ERP system is preferred but not mandatory
• The ability to work in a fast-paced, culturally diverse environment, and prioritize among competing tasks
• Equipped with business acumen preferred, with customer-centric mindset
• Goal-oriented and self-driven who can focus and motivate others to meet business objectives
• Ability to handle multiple projects and still maintain daily responsibilities.
• Excellent phone skills with capability to handle high call volumes.
• Good team player who can cooperate cohesively within the team and with cross-functional teams
• Fast and meticulous attention to details worker who can handle orders accurately and efficiently.
• Proactive and experienced problem solver who can make sound decisions, manage escalation and deal with strong personalities effectively.
• Comfortable with technology and IT tools, with keen eye to digitalize work processes
• Employing a proactive approach, a curiosity to learn, and the ability to take initiative and ownership.
• Ability to work extended shift on when necessary, especially on the last few business days of the month.

Job Description

• Responsible for supporting customers through on-site activities such as installation, implementation, maintenance and repair of company and multi-vendor systems solutions which may include hardware, software and networking products as well as operating systems.
• Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities
• Installs and optimizes hardware/software/network products and configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance.
• Proactively responds to potential equipment or software issues to prevent unplanned interruption of customers' business.
• Delivers (does not design) fully integrated solutions, which may include peripherals, communications, operating systems and applications software.
• Serves as an internal resource on technical issues and manages product escalations Collaborates with Agilent teams such as Support, Sales, Marketing and R&D to provide solutions to customers.
• May have knowledge of third-party products.
• May deliver internal technical training and maintenance seminars and workshops for field engineers or customers.
• May train other field engineers or customers.
• May calibrate equipment on-site for large volume customers.
• May qualify leads.
• International travel required periodically for technical training & customer support
• Must consent to participate and meet Agilent approved customer/vendor credentialing requirements necessary to gain access to customer sites.
• Requirements may include, but are not limited to, proof of identification, proof of certification to perform the work required, customer health and safety requirements, etc.

Qualifications

• Bachelor's or Master's Degree in Life Sciences, Chemistry, Engineering, or related field with minimum of 2 years of experience of hands-on service and troubleshooting experience in Cell Analysis or Genomics eg, Flow Cytometry, Cell Imaging, NGS, PCR, Automation etc.
• Candidates without experience are welcome to apply.
• Proficient in Microsoft Office (Excel & Word).
• Possess good interpersonal and communication skills.
• Excellent team player with a positive working attitude
• Demonstrates commitment to continuous learning and providing the highest levels of customer service

Job Responsibilities:

• Ensure tidiness and cleaning of the general building area.
• Leading the team in providing cleaning service.
• Ad-hoc task that is assigned by the Superior.

Job Requirement:

• Possess at least 3 years of similar working experience in supervising the cleaning team.
• High-level interpersonal and leadership skills.
• A good team player yet able to deliver independent assignments as required.

Service Manager Responsibilities:

• Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
• Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
• Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
• Setting up and maintaining a service desk and evaluating its efficiency.
• Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
• Monitoring department issues and client complaints to create methods to lessen recurring issues.
• Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
• Maintaining strong relationships with manufacturers, dealers, and sales representatives.
• Helping to train new employees in company procedures.
• Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Job Responsibilities:

• Ensure tidiness and cleaning of the general building area.
• Leading the team in providing cleaning service.
• Ad-hoc task that is assigned by the Superior.

Job Requirement:

• Possess at least 3 years of similar working experience in supervising the cleaning team.
• High-level interpersonal and leadership skills.
• A good team player yet able to deliver independent assignments as required.

Job Responsibilities:

• Ensure tidiness and cleaning of the general building area.
• Leading the team in providing cleaning service.
• Ad-hoc task that is assigned by the Superior.

Job Requirement:

• Possess at least 3 years of similar working experience in supervising the cleaning team.
• High-level interpersonal and leadership skills.
• A good team player yet able to deliver independent assignments as required.