Job Info:
Working Days: 5 days/week
Working Hours: Rotational shifts
Location: Central
Key Responsibilities:
Provide courteous and efficien..
Job Info:
Working Days: 5 days/week
Working Hours: Rotational shifts
Location: Central
Key Responsibilities:
Provide courteous and efficient service and if possible to comply with each and guests’ request.
Ensure that all telephone calls are handled promptly within three rings.
Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
Please submit your updated resume by using the APPLY NOW BUTTON.
By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
We regret to inform you that only shortlisted candidates would be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Call Centre / Customer Service Experience
No Exp Are Welcome To Apply - Training Will be Provided
Office Hour / 5 Days Work Week (Able to work ..
Call Centre / Customer Service Experience
No Exp Are Welcome To Apply - Training Will be Provided
Office Hour / 5 Days Work Week (Able to work on weekend)
CBD (Near to MRT)
Responsibilities
Attend to enquiries via hotline or other channels eg emails
Handle inbound and outbound calls, and sometimes email
Proper recording of conversation with customer in the CRM system
Achieve / Exceed individual and team KPIs set by the management
Maintain a positive and helpful approach in interactions with all customers
Any other related ad-hoc duties as assigned
Requirements:
Possess Call Centre / Customer Service experience
No experience are welcome to apply & training will be provided
Good communications and interpersonal skills
Customer service oriented
Good team player
Able to work independently with minimal supervision
Able to work on weekends (Will have some weekends off)
Other Information:
Working Hour: Office Hour / 5 Day Work Week (including weekends)
Location: CBD
Salary: Up to $3100/mth + OT + AWS + VB
To apply please click on the APPLY NOW button or email your resume with the following details inside your resume for faster processing:
• Reason for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date
We regret only shortlisted candidates will be notified. By submitting any application or résumé to us, you will be deemed to have agreed and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals ded..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.
Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!
Job Responsibilities
Delight our customers by providing outstanding service and support to boost their satisfaction.
Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
Become an expert on our exciting programs and confidently promote them to our valued customers.
Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
Go above and beyond to exceed customer expectations and elevate our service quality.
Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.
Promote and upsell TWC programs and services to potential clients to support the center’s sales targets.
Work Hours
As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:
Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
You'll also get one weekday off and one weekend off each week
Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.
Work Location
Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.
Job Requirements
Minimum GCE 'O' levels qualifications
Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
Strong communication skills in English (both spoken and written) with keen attention to detail
Proven sales skills or experience in achieving sales targets is an advantage.
Demonstrates effective and efficient customer service abilities
Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
Positive and professional demeanour with strong listening abilities
Capable of working independently while also being a team player
Willingness to work at different centres as needed based on operational requirements
What we offer:
Attractive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon 1 year of service.
Fully-stocked Pantry
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals ded..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. We comprise over 100 professionals dedicated to one mission: to nurture generations of critical yet compassionate thinkers. We are committed to delivering first-class and well-rounded English enrichment to our customers.
Our Customer Service Officers (CSOs) set the standard for excellence, delivering premium service to our customers. As a CSO, you'll thrive in providing support, using your product knowledge and effective communication to surpass customer expectations. Join our team in fostering a culture of excellence and teamwork. Apply today for a rewarding career opportunity!
Job Responsibilities
Delight our customers by providing outstanding service and support to boost their satisfaction.
Be the problem-solving hero! Address customer inquiries promptly, resolve issues effectively, and escalate when needed for speedy resolutions.
Master our tools and systems to efficiently manage and track customer interactions, ensuring accuracy and timely responses.
Become an expert on our exciting programs and confidently promote them to our valued customers.
Keep the positivity flowing! Maintain a cheerful and professional demeanor during all customer interactions.
Go above and beyond to exceed customer expectations and elevate our service quality.
Stay in the know! Stay updated on our latest programmes and marketing initiatives to share exciting news with our customers.
Team up for success! Collaborate with your awesome teammates to share insights and best practices for delivering exceptional customer service.
Be a changemaker! Look out for opportunities to enhance our customer service processes and procedures.
Listen and lead! Actively listen to customer feedback and share valuable insights to enhance our service delivery.
Promote and upsell TWC programs and services to potential clients to support the center’s sales targets.
Work Hours
As our Customer Service Officer, you'll enjoy a 5-day work week, including a weekend. Here's what your typical week looks like:
Weekdays: 12.30pm to 9.30pm (inclusive of one-hour meal break)
Saturday or Sunday: 8.30am to 6.30pm (inclusive of one-hour meal break)
You'll also get one weekday off and one weekend off each week
Engaging 2-hours (+/-) team meeting weekly, to brainstorm and collaborate.
Work Location
Experience the excitement of working in various locations! Your work location may vary based on operational needs, but rest assured, we've got your preferences covered. We'll consider your preferred centers when deciding your final deployment.
Job Requirements
Minimum GCE 'O' levels qualifications
Minimum of 1 year of work experience in customer service-related roles, preferably within enrichment centres
Proficient in MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets)
Strong communication skills in English (both spoken and written) with keen attention to detail
Proven sales skills or experience in achieving sales targets is an advantage.
Demonstrates effective and efficient customer service abilities
Exhibits strong work ethics, including integrity, professionalism, and commitment to excellence
Positive and professional demeanour with strong listening abilities
Capable of working independently while also being a team player
Willingness to work at different centres as needed based on operational requirements
What we offer:
Attractive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
You will work in a dynamic and supportive environment that values innovation, collaboration, and a commitment to excellence in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon 1 year of service.
Fully-stocked Pantry
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candid..
LCentral is a reputable Premier English Specialist providing quality enrichment for students from N1 to P6 since 2008. We are seeking a dynamic candidate as a full-time Customer Service Executive.
Customer Service Executives are key to supporting the daily operations of the business and managing customer service relationships.
Responsibilities include (but are not limited to):
Ensure safety and well-being of students
Deliver excellent customer service
Meet brand standards (image and presentation, safety and hygiene)
Establishing excellent rapport with students and customers
Ensuring a positive and nurturing learning environment
Assist in the day to day operations of the centre and centre management
Assist in the day to day administration of the centre (roster, scheduling, payments, etc.)
Assist in student enrolments (enquiries, assessments, registration, etc.)
Assist in scheduling classes to ensure optimal use of resources (classrooms, materials, etc.)
Proper and timely record keeping
Requirements:
Training will be provided
Proficient in standard English (required)
Customer-oriented (required)
Bilingualism is an advantage
5-day work week
Able to start work immediately
Working Hours
Weekdays - 1:00 PM to 9:00 PM
Weekends - 9:00 AM to 6:30 PM
1 weekend and 1 weekday off
Salary: $2,600.00 - $2,800.00 per month
Progressive salary increment
13th-month bonus
Incentives and rewards
Personal accident insurance
Hospitalisation insurance
Life insurance
Career advancement, management trainee track included
Chess.sg is Singapore’s leading chess coaching provider, and we’re seeking a detail-oriented and reliable Customer Service Specialist / Administra..
Chess.sg is Singapore’s leading chess coaching provider, and we’re seeking a detail-oriented and reliable Customer Service Specialist / Administrative Coordinator to support our growing team. This role is fully remote and highly flexible but requires consistent availability for communication and prompt task execution. Expected workload is 7-10 hours per week (Equivalent to about 1 day of work per week but spread across the week).
Key Responsibilities:
Communicating with new customers via WhatsApp to understand their needs and assign chess coaches based on age, schedule, personality, and preferred lesson format.
Scheduling first lessons between coaches and customers, with coaches taking over scheduling afterward.
Sending reminders to coaches for scheduling lessons and important sessions, such as school CCA lessons.
Checking incoming payments once a week, gently following up with customers for outstanding payments.
Processing outgoing payments to freelance coaches once a week.
Processing occasional shipments.
Handling ad hoc tasks, such as sourcing lesson venues or assisting with chess tournament setup/teardown.
Requirements:
Availability to respond to messages and queries promptly between 10 AM and 10 PM daily (average response time within 30 minutes).
Strong communication and interpersonal skills to manage customer and coach interactions.
Excellent organizational skills to handle scheduling, payments, and ad hoc tasks efficiently.
Commitment to work flexibly for approximately 7-10 hours per week.
Ability to commit to this role for a minimum of 1 year.
Bonus if you play chess (but not required).
What We Offer:
Flexible, fully remote work arrangement.
Competitive monthly rate.
Opportunity to contribute to Singapore’s growing chess community.
# Mondays to Fridays, Office hours
# Customer service admin/order processing
# Salary up to $2800
Job Responsibilities:
Handle all incoming phone..
# Mondays to Fridays, Office hours
# Customer service admin/order processing
# Salary up to $2800
Job Responsibilities:
Handle all incoming phone calls, emails, and faxes promptly.
Manage monthly principal service billings
Plan and coordinate daily deliveries/collections.
Process orders (Eg. Sales order, invoices quotations).
Work closely with other teams to resolve customer issues.
Follow up with customers on outstanding invoice payment.
Job Requirements:
Minimum Diploma in Business/Supply Chain or Accountancy
Preferrable to have prior experience in Customer Service/Order Processing
Proficiency in MS Office applications
Looking for a new job or career opportunity? Please email your detailed resume in MS Word Format to [email protected]
Tammi Ng Yi Ning (Ms.)
Talent Acquisition Consultant
CEI Registration No.: R24119611
Personal Data Protection
"By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”
Job Description
• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge ..
Job Description
• Client Service Officer (CSO) within the team covering institutional investors active in public markets i.e. asset managers, hedge funds and family offices who trade actively in public markets.
• Support the public markets team RMs in client KYC documentation, account opening and onboarding.
• Assist RMs in fixed deposit (FD) matters such as placements, rollovers, withdrawals.
• Lead the client account maintenance processes, including change of account mandates, multi-currency account (MCA) currency opt-ins, fee debiting, fee waivers, entity/account name changes and account closure procedures
• Be in charge of payments and transactional matters – including RFI queries, manual exceptions, agent bank queries, GIRO rejections.
• Assist RMs in account retagging and data cleanup and maintenance
• Any other adhoc tasks / projects assigned by the RMs/team from time to time on revenue data collation, events, sales, marketing, etc
• Support a smoother end to end journey for customers from onboarding to settlement of trades by working closely with product teams and support units.
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
Customer Service Coordinator (Semicon/Contract)
6 Months Contract
Location: Serangoon
Salary: Up to $4000 depending on experience
Our client develop..
Customer Service Coordinator (Semicon/Contract)
6 Months Contract
Location: Serangoon
Salary: Up to $4000 depending on experience
Our client develops and manufactures innovative RFFE filtering solutions for mobile devices and fast-growing business segments, such as IoT, drones, robotics, automotive applications and more. Currently, they are looking for 6-Months Contract Customer Services Coordinator to join their teams.
Job Summary:
Manages end-to-end customer service and support activities including but not limited to forecasting, order management, supply demand changes, PCN, RMA, finance related questions, export compliance, and product commercial information for external customers/accounts.
Responsibilities:
Provides customer facing support for new customer creation, product/service contract and order management, forecast entry to shipments/returns support
Order Management (Purchase Order Entry, Change Orders and scheduling), proactively manages & monitors customer orders and shipments, resolving any issues on the account before shipment
Responsible for managing customer expectations in respect to supply/demand and other related issues and escalating when necessary. Including interfacing with relevant internal teams such as Forecast, Supply Chain, Finance, Sales, Sales Operations, Logistics and Export Compliance through resolution
Monitors and supports sales efforts (such as demand changes, product compliance details, and environmental) within the region, as needed or requested by the Account Management Team
Communicate with related parties such as Customers, Quality, Engineering, RMA team, Finance, analyze data, identify trends and submit RMA requests when needed
Performs other duties as required or when needed
Requirements
Computer proficiency with Microsoft suite of products (Excel, Word, PPT, MS Teams).
Experience of Oracle ERP, Salesforce, Rapid Response, Demantra
Effectively and quickly adapts to new systems, processes and policies
Demonstratable communications skills being able to communicate clearly and accurately in an open manner whether it be in person, written or via tele conference, and across cultures.
Requires minimum 3 years related experience in Customer Service in a technology-oriented industry, Semiconductor industry
Diploma/BS/BA degree in Business Management, Supply Chain, Finance, Operations or equivalent experience
Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dyn..
Are you driven by the desire to see your hard work directly impact others? Join the DNDTS team, where we excel in crafting success stories through dynamic projects. Each endeavor is a unique opportunity to contribute to our proven track record of achievements.
Experience the satisfaction of seeing your efforts transform into positive changes in people's lives. In our thriving SME environment, you won't be limited to a single role. You'll have the chance to engage in cross-departmental collaboration, fostering a rich learning experience.
As our team consistently grows, so do opportunities for career advancement. We embrace the startup culture by having a casual working attire and a flat hierachy across deparments. Your journey with us goes beyond a job—it's a chance to make a lasting impact while expanding your skill set. Join DNDTS and become a key player in our success story.
Responsibilities
Responsible for providing timely and professional services to customers through hotline, email, online chat, WhatsApp and other channels
Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
Responsible for all customer operations problems and follow up on solutions
Manage the customer service support center to ensure the accuracy and relevance of customer service information
Requirements
Excellent verbal and written communication skills
Ability to handle and resolve customer issues effectively and efficiently.
Ability to handle multiple tasks and prioritize effectively.
Accuracy in recording information and handling customer requests.
Scope of Responsibilites (but not limited to)
Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escal..
Scope of Responsibilites (but not limited to)
Plan & coordinate the Preventive Maintenance schedule with customers & Field Engineers. Escalate to CS Delivery Manager for non-compliance.
Dispatch Field Services Engineers (FSE’s) and assign service orders based on the advice of the FSE on helpdesk / response center duty or the Team Lead Field Services (or Service Delivery Manager) in the district
Prepare billing for the completed Preventive Maintenance
Generate Reports using excel ,vlookup and pivot table
Answer customer calls and register them in the service management system following the call management process and quality compliance requirements
Any adhoc duties assigned by Team Lead from time to time.
Desired Skills & Expertise:
Minimum GCE "O" Levels or above
Possess good communication and interpersonal skills.
Preferably 2 years of relevant experience
Proficient in Excel (Pivot table and vlookup) is an added advantage
Able to multi-task in fast pace environment
Positive attitude, enthusiasm to learn and the ability to work in a team
Overview:
As a Customer Service Officer, the candidate will be the first point of contact for customers, providing exceptional service through effecti..
Overview:
As a Customer Service Officer, the candidate will be the first point of contact for customers, providing exceptional service through effective communication and problem-solving. Resposible for handling inquiries, resolve issues, and ensure that our customers have a positive experience for the University Campus.
Job Responsibilities:
Handle Admissions and Scholarships enquiries via email and telephone
Attend walk-in Admissions and Scholarships enquiries (if required)
Any other ad-hoc duties
Requirements:
Relevant working experience in a Contact Centre / education sector preferred.
Able to multi-task and work in a fast-paced environment
Good communication skills.
Proficient in MSOffice (Outlook, Excel, IE) and Zoom
Specifications:
Location: Instituition located in the West
Working hours: Monday to Thursday – 8.30 am to 6.00 pm, Friday – 8.30 am to 5.30 pm
*Please note that the candidate should know that they may have to work more hours on weekdays after 6 pm -1 hour to 2 hours or on Saturday, 2-3 hours to respond to emails during the peak admission window.
CPO is startup dedicated to providing exceptional customer service and satisfaction.
We pride ourselves on delivering high-quality products/services ..
CPO is startup dedicated to providing exceptional customer service and satisfaction.
We pride ourselves on delivering high-quality products/services and building strong relationships with our customers. As we continue to grow, we are seeking a passionate and customer-focused individual to join our team as a Customer Service Executive.
As a Customer Service Executive, you will be the ambassador of our company, responsible for delivering excellent service and support to our valued customers. You will handle inquiries, resolve issues, and ensure customer satisfaction through effective communication and problem-solving. The ideal candidate will be enthusiastic, empathetic, and dedicated to delivering an outstanding customer experience.
Key Responsibilities:
Serve as the primary point of contact for customers, handling inquiries, complaints, and feedback in a professional and timely manner.
Provide appropriate solutions to customers' concerns and issues,or escalate complex issues to the relevant department.
Process orders, returns, and exchanges accurately and efficiently, ensuring a seamless and positive customer experience.
Maintain detailed records of customer interactions and transactions in the CRM system, including updating customer information and order statuses.
Collaborate with other departments, such as sales, marketing, and operations, to resolve customer issues and improve overall service delivery.
Monitor customer satisfaction metrics and feedback to identify trends and areas for improvement, and proactively implement solutions to enhance the customer experience.
Stay up-to-date on product/service offerings, promotions, and company policies to provide accurate and relevant information to customers.
Assist in the development and implementation of customer service policies, procedures, and training programs to ensure consistency and quality in service delivery.
Represent the company in a positive and professional manner at all times, embodying our values of integrity, respect, and excellence in customer service.
Qualifications:
Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers.
Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
Ability to multitask and prioritize tasks effectively in a dynamic and challenging environment.
Flexibility to work non-traditional hours, including evenings, weekends, and holidays, as needed.
Positive attitude, resilience, and a passion for delivering exceptional customer service.
Job Description
Industry/ Organization Type: Trader of Semiconductor
Position Title: Customer Service Executive
Working Location: East – Chai..
Job Description
Industry/ Organization Type: Trader of Semiconductor
Position Title: Customer Service Executive
Working Location: East – Chai Chee Industrial Park (Nearest MRT: Bedok)
Working Hours: 5 days (Monday-Friday: 8 am-5.30 pm)
Salary Package: Up to SGD 3500 + AWS + Variable Bonus + Transport allowance
Duration: Permanent
Key Responsibilities
Provide Sales and Customer Service Support
Follow up from Purchase Orders to delivery
Develop and build strong customer relationships at all levels
APPLY NOW!!!
Min. N level
Min. 1 year of working experience in the related field
Training provided to an inexperienced candidate
Kindly apply through ANY of the following methods:
Submit your application by clicking the APPLY button;
Email your resume to Job(at)anradus.com.sg. Please indicate #67077 on the email subject.
Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.
Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694
Responsibilities:
Handle all incoming calls and emails
Plan and collect daily deliveries and collections
Process sales orders, delivery notes, ..
Responsibilities:
Handle all incoming calls and emails
Plan and collect daily deliveries and collections
Process sales orders, delivery notes, invoices, quotations, debit notes and credit notes
Follow up and responds promptly to customers’ enquiries
Work closely with vendors such as warehouse, transporters and shipping agents to resolve customers’ issues
Assist with generating customers’ daily invoices
Follow with customers on outstanding AR
Provide administrative support to the sales team
Requirements:
Diploma in logistics or equivalent with 1 to 2 years of relevant experience in customer service
Experience in Freight Forwarding / Dangerous Goods will be an added advantage
Willing to learn and able to adapt in fast paced environment
Interested candidates may send their CV to Caris (Reg No. R1109826) at [email protected] quoting the job title in the Subject line. We regret that only shortlisted candidates will be notified.
Industry: Logistics