Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintain..
Shift Role
Morning or Afternoon shift
Responsibilities:
1.) Interact with internal & external customers to answer customers queries.
2.) Maintaining a positive, empathetic, and professional attitude toward customers.
3.) Responding promptly to customer inquiries on general and transactional enquiries
4.) Communicating with customers through various channels.
5.) Acknowledging and resolving customer requests.
6.) Customer outreach to encourage the use of digital services.
7.) Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
Our client is a reputed insurance firm.
Responsibilities
• Ensure the enquiries and requests received through emails/mails/fax are responded withi..
Our client is a reputed insurance firm.
Responsibilities
• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from policyholders, distribution representatives and business partners;
• Provide excellent customer service experience;
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required;
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and
• Highlight any potential concerns/risks and proactively shares best risk management practices.
Skills/Requirement
• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 1 years’ experience in customer servicing role (Life Insurance);
• Meticulous and accurate;
• Produces superior quality of work and always meet objectives set;
• Proficient in customer servicing and possesses strong drive for service excellence;
• High level of integrity, takes accountability of work and good attitude over teamwork; and
• Takes initiative to improve current state of things and adaptable to embrace new changes
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd • EA License No. 01C4394 • EA Registration No. R1551626 (SUJA THERESA FRANCIS)
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
We are seeking friendly and proactive individuals to join our team as long-term part-time Customer Service Officers. Acting as the first point of con..
We are seeking friendly and proactive individuals to join our team as long-term part-time Customer Service Officers. Acting as the first point of contact for parents and students during weekends, you will play a crucial role in creating a welcoming environment, managing inquiries, and ensuring smooth front desk operations.
Responsibilities
Greet and welcome families, children, and visitors at the venue.
Serve as the primary contact for parents' and students' inquiries during class hours.
Maintain accurate records of student attendance and payments.
Collect and manage payments while ensuring records are up to date.
Handle inquiries and complaints professionally, providing accurate information about company services and policies.
Maintain a tidy and organized reception area and ensure a welcoming atmosphere.
Monitor and manage inventory supplies, notifying managers when restocking is needed.
Perform general administrative duties such as filing, photocopying, and transcribing.
Ensure reception area security by following procedures and controlling access.
Manage incoming calls, emails, and courier services.
Take initiative and work independently or collaboratively as part of a team.
Requirements
A friendly, easy-going personality with excellent communication skills.
Enjoy interacting with children and families.
Strong organizational and multitasking abilities, with attention to detail.
Resourceful and proactive problem-solving skills.
Comfortable with technology, preferably with your own laptop.
Able to commit to long-term weekend shifts.
Fluency in English; Mandarin proficiency is a plus.
Must possess a valid right to work in Singapore; we cannot sponsor visas.
Work Schedule
Saturdays and/or Sundays: Full Day: 8:30 AM – 6:00 PM (with a break from 12:00–2:30 PM)
Locations: Hwa Chong, Buona Vista, Yishun, Bukit Merah
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greet..
As a Customer Service Agent you play a vital role in creating memorable experiences for all passengers.
Your main role involves:
Checking-in, greeting passengers upon their arrival and ensuring a smooth departure process.
Assisting passengers with special needs or providing customer service in exclusive premier lounges at Changi Airport.
Being responsible for buffet table presentations.
Handle meet/greet services at the reception area and perform basic computerized transactions.
Requirements:
Pleasant with a cheerful disposition and good interpersonal skills
Dynamic individual with service aptitude and willingness to go the extra mile
Proficient in English and a second language for effective communication with international passengers
Interested candidates kindly email your updated resume to [email protected]
Applicants who possess relevant experience for the above responsibilities are most welcome to apply.
If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.
By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
**We regret to inform that only shortlisted candidates would be notified.**
Megan Chan Xin Yi
Registration Number: R24123277
EA License No: 06C2859 (MCI Career Services Pte Ltd)
We are looking for candidates who are keen to work on perm-part-time basis (1 to 3 days a week), 10am to 7pm.
Role Overview:
As a Client Success Spe..
We are looking for candidates who are keen to work on perm-part-time basis (1 to 3 days a week), 10am to 7pm.
Role Overview: As a Client Success Specialist (Customer Service Executive), you will be at the forefront of our customer interactions, playing a pivotal role in shaping their overall experience with our brand. You’ll serve as the frontline ambassador of our brand, our primary point of contact for customers, addressing inquiries, resolving issues, fostering meaningful connections, and contributing to our larger vision of global empowerment.
This is a work-from-office position, and you will thrive in our start-up environment where collaboration, adaptability, and proactive problem-solving are key. You will work closely with a passionate and creative team in a fast-paced, team-oriented environment that values innovation and hands-on contributions.
Key Responsibilities:
Provide exceptional customer service through various channels, including client’s chat, over the phone, email, embodying the values of BeFound in every interaction.
Support clients’ skincare journey and build strong relationships by understanding their skincare needs and replying to their enquiries promptly.
Resolving client issues and concerns with empathy and professionalism, going the extra mile to exceed their expectations and build brand satisfaction and loyalty.
Collaborate with cross-functional teams to enhance the overall customer experience, contributing ideas and insights to support our mission and values.
Proactively seeking feedback from customers to identify areas for improvement and contributing to initiatives aimed at enhancing the overall client experience.
Oversee on-site operations, ensuring smooth and efficient interactions to enhance client. experience.
Qualifications:
Previous experience in a customer service or customer-facing role preferred.
Passion for skincare, makeup, and beauty education is a bonus.
Having a heart for people, takes the initiative to go the extra mile in delighting our clients.
Strong communication skills, both verbal and written
Strong interpersonal skills with the ability to build rapport and establish trust with clients.
Empathetic and patient demeanor, with the ability to actively listen to customer needs and concerns.
Creative problem-solving skills and the ability to think outside the box to find solutions independently that delight clients.
Ability to thrive in a fast-paced, dynamic environment, with a willingness to adapt to change and take on new challenges.
Able to work on Saturdays
What We Offer:
A work-from-office environment in a fast-growing, pioneering start-up.
Opportunities for career trajectory as a Skincare Analyst.
A supportive and collaborative team culture that celebrates each other’s success.
Enjoy BeFound Skincare Program as an employee benefit (upon completion of probation).
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels ..
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),
within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system
Minimum 1 year of call center experience
ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Able to work staggered office hours on rotation and 5.5 day work per week (alternate Saturdays and 5thSaturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, 10 am – 7 pm or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am – 2 pm
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good B..
Role - Customer Service Officer (Call Center)
Work Location - Science Park
Contract Period - 1 year
Key Accountabilities
Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
Achievement and maintenance of customer satisfaction
Job Responsibilities & Duties
Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),within Service Levels and to deliver pleasant Customer Experiences
Follow-up on all outstanding incidents/cases
Logged all calls reported into the case management system.
Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.
The following would depend on the experience of the candidate and on need basis:
Generates management reports.
Provides assistance and guidance to junior colleagues.
Perform other duties as assigned
Minimum Qualification:
Diploma in IT or Business or related discipline
Minimum Years/Type of Experience:
Minimum 1 year of call center experience
Having good communication skills (speaking and writing)
Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.
Working Hours
Able to work staggered office hours on rotation and 5.5-day work per week (alternate Saturdays and 5th Saturdays)
staggered office hours for Mon to Fri: 8 am – 5 pm, 8.30 am – 5.30 pm, 9 am – 6 pm, or 11 am – 8 pm
staggered office hours for Saturday : 8 am – 12 pm, 8.30 am – 12.30pm, 9 am – 1 pm or 10 am –2 pm
Remarks
Mixture of foreign and local; should have Contact Centre/Service Desk/Helpdesk support experience.
Job Highlights
Friendly and positive working environment & work life balance
Good Location Stations- CBD area and nearly MRT
Genuine Career..
Job Highlights
Friendly and positive working environment & work life balance
Good Location Stations- CBD area and nearly MRT
Genuine Career Growth & Competitive Medical Benefits
Immediate Hiring and Full-time permanent job role
NO OVERTIME AND NIGHT SHIFT
Job Description
Responsibilities
Responsible for the aspects of the day-to-day operations of the e-commerce platform including but not limited to user experience, order fulfillment, customer service.
Listening to clients’ concerns and handling complaints and returns
Consolidate clients' feedback such as technical issues or any other requests then report to the relevant department accordingly.
Keep track of clients’ membership status, order status and prepare agreements/ contracts.
Manage and consolidate clients’ profiles, reports, orders and other required information.
Provide professional service and advice to achieve customer satisfaction throughout the whole transaction.
Notify clients of any change of policy.
Keep clients updated on the latest promotion, latest services, latest features, etc.
Explore and experiment with new digital features of the company’s new E-commerce platform.
Requirements:
Ability to speak Mandarin to handle our Chinese-speaking customers
Analytical, data-driven person with strong problem-solving skills.
Have prior experience running online marketplaces
Ability to work in a team setting
Proactive and able to learn new knowledge.
GCE A level or above with 1 years of experience in customer service
fresh grade also welcome and
Additional Information:
Working hour: Mon-Fri (9 am-6 pm / office)
Every alternative Saturday 09:00-13:00( WFH) , Only require you to be at work on Saturdays if necessary.
Working Location:
Orchard MRT
Salary Range:
Negotiable based on candidates' actual working experience.
Kindly indicate your availability for work commencement, the reason for leaving, expected salary, Birthday etc.
We regret that only shortlisted applicants will be notified.
Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical inform..
Job Description:
Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
Manage and co-ordinate the flow of information between customers, principals, warehouse and delivery team concerning status of orders/ delivery arrangements and wrong orders.
Verify and analyze information provided. Resolve issues on the spot whenever possible, otherwise assign task to relevant departments for resolution or rectification of feedback.
Provide admin support when necessary. E.g. Filing, data entry, retrieval of documents, etc or any other duties assigned.
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers..
Job Description:
Generate sales quotations as requested by customers or the sales team.
Process orders in the system and follow up with customers regarding delivery timelines, including managing system project orders, placing purchase orders with suppliers, and overseeing logistics matters.
Release shipments for picking and packing, coordinating with freight forwarders for pickups.
Assist Field Service with service orders and billing.
Address quality complaints between customers and the source plant.
Update lead times for equipment parts.
Monitor and follow up on incoming shipments (including equipment parts) for system projects.
Perform ad-hoc administrative tasks as assigned.
Job Requirements:
Minimum GCE 'A' Level or a Diploma qualification.
Proficiency in MS Office applications (e.g., Excel).
Familiarity with SAP is preferred.
Experience working with international customers.
Strong organizational and communication skills.
Ability to handle multiple tasks in a fast-paced environment.
Knowledge of logistics, order management, and quality control processes.
HOW TO APPLY:
Interested applicants, please click on “Apply Now” and provide the below details in your resume.
We regret only shortlisted candidates will be notified.
Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Jordan Fung Si Jong
EA Personnel Reg No: R23112945
Job Responsibilities:
Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and su..
Job Responsibilities:
Provide high-quality customer service by promptly addressing phone and email inquiries, maintaining accurate records, and supporting the delivery of service requests for customers and distribution partners.
Key Responsibilities:
Attend to phone and email inquiries promptly and professionally.
Update customer interaction details accurately in the CRM system.
Ensure effective and timely follow-up with customers as promised.
Prepare and deliver service requests, including policy summaries and premium information, accurately.
Skills/Requirements:
The successful Digital Platform Customer Service Representative must possess excellent communication skills, attention to detail, and a cheerful disposition to maintain high standards of customer service.
Preferably 'A' Levels or Diploma holder with relevant experience.
Proficient in customer service with a strong drive for service excellence.
Strong interpersonal and communication skills.
Meticulous, detail-oriented, with a pleasant and cheerful disposition.
If you have a successful track record in customer service for digital solutions and enjoy solving customer queries while providing logical solutions, this role is an excellent opportunity to showcase your skills and contribute to a high-performing team.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated prof..
The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.
Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.
If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!
Job Responsibilities
Sales & Leads Management
Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
Respond to phone, email, and walk-in queries promptly and effectively.
Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.
Customer Service
Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
Go the extra mile to make sure customers are satisfied and their needs are fully met.
Administrative Support
Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
Provide assistance to teachers and students as needed, ensuring a positive experience for all.
Other duties associated with the role and assigned by the line manager.
Work Hours
As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:
Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
Days Off: Enjoy one weekday and one weekend off each week.
Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.
Work Location
Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.
Job Requirements
Minimum GCE 'O' levels qualifications.
At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
Strong communication skills in English, both spoken and written, with keen attention to detail.
Sales experience or a proven track record of meeting sales targets is an advantage.
Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
Positive, approachable, and professional demeanor with excellent listening skills.
Ability to work independently while also thriving in a collaborative team environment.
Flexibility and willingness to work at different centers based on operational needs.
What we offer:
Competitive remuneration
Performance-based incentives.
Opportunities for professional development and growth within the company.
Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.
Staff Benefits:
Comprehensive Medical and Dental benefits
Birthday and Marriage leave
Flexi Leave upon completing 1 year of service.
Monthly Birthday celebration
Team Bonding Activities
Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
Exclusive Staff discounts with various participating merchants
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school oper..
Administration work
Handle and process all enrolments and registration
Handle & follow-up customers' enquires
Assist in daily school operations and any ad-hoc duties as assigned
Comfortable work in weekdays evenings, weekends and Public Holidays.
We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.
Receive and process customer orders, ensuring accuracy and timely fulfillment.
Monitor and update customers on the status of their orders
Assist with order changes, cancellations, and amendments as required by the customer.
Assist with customer inquiries regarding products, services, and pricing.
Address customer complaints or issues.
Offer product suggestions based on customer needs and preferences.
Liaison with other departments on orders tracking status and fulfillment details
Update and maintain accurate customer records in the system.
Keep records of customer interactions, orders, and resolutions for future reference.
Address and resolve any problems or discrepancies related to billing, product quality, service delivery or returns/exchange.
Gather customer feedback to share with the management team for continuous service improvement.
Assist with administrative duties that support sales, marketing campaigns, or customer outreach efforts.
Job Requirement:
Attention to detail and good organizational skills
Ability to work in fast-pace environment
For a quick response, you may call or WhatsApp to +65 6902 8789 in the following format.
Position applied:
Name:
Alternatively, you may send your application and resume in MS Words format to [email protected]
**We regret to inform that only shortlisted candidates would be notified.
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
Nancsi Goh Pek Cheng
Registration Number: R24123939
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
Job Description & Requirements
Responsible for providing timely and professional services to customers through hotline, email, online chat, WeC..
Job Description & Requirements
Responsible for providing timely and professional services to customers through hotline, email, online chat, WeChat/ WhatsApp and other channels
Handle customer inquiries and report the problems encountered by customers to relevant departments in a timely manner, and work together to solve customer problems.
Responsible for all customer operations problems and follow up on solutions
Manage the customer service support center to ensure the accuracy and relevance of customer service information
Sales Coordinator / Customer Service Executive / Customer Care Specialist
Full-time
Full-time
Senior Executive
Singapore, Singapore
Sales / Marketing
6 days ago
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Buki..
Official working hours: 5 days (Mon-Fri, 8AM-5PM)
Company transport pickup at Jurong West / Boon Lay / Lakeside / Jurong East / Serangoon / CCK / Bukit Panjang Senja CC / Woodlands MRT
Order processing , order fulfilment
Follow up with customer
understands the import/export of goods, documentation, AWB or BL
customer fronting exposure
end-to-end order fulfilment
Full training provided
Good Pay + Good allowance + Good Bonus
Interested candidates please send an updated Resume / CV in Ms Word format to WhatsApp’s your resume to 98332779 ( no Calls)
Consultant in-charge : Quah Li Lian (Lilian) ( Registration No: R1983286 )
Industry: Logistics