Main Activities:

• 50% on board

• 50% support at the office

• Perform servicing, repairs and maintenance on related industrial equipment (diesel engine, auxiliary engine, Volumetric Meter,etc)

• Good knowledge of high speed diesel engine

• Able to prepare a hand-written work done, with data recorded as per format templates and service report with photos, upon completion of job.

• Experience in handling harbourcraft vessels/small barges operation or coastal bunkering operation

• Liaise with customers on delivery schedule by bunker barges and requirement

Requirements:

• Certificates or Higher in any Marine or Mechanical or Automotive or Engine or equivalent engineering

• Min 2 years of working experience in Engine, Genset or automotive or Marine industries

• Familiar with Singapore port waters

• Valid MPA Helmsman / Steerman (Port limit) license is an advantage but not a must

• Good knowledge in MS Office.

Position Description :To provide service support to Customers.

Specific Duties & Responsibilities

DATA MAINTENANCE

• Create New Customer Account; Create New Material Master .
• Create New Material Master (ALL include Tools)/Flag deletion for obsolete parts
• Maintain Tool Life & FG Relationship
• Prepare Quotation for Tool and part price and Customer orders

SAMPLE MANAGEMENT

• Raise SRF For New Tool/Tool Modification/Prototype
• Coordinate any Raw material required for SRF
• Coordinate with respective support /functional groups for delivery schedule
• Follow up delivery schedule for SPI

CUSTOMER POS PROCESSING

• Receive Customers’ POS through email/fax or download from EDI /Check Selling Price in Order
• Perform Consignment billing issue /return
• Review Raw Materials Replenishment & promptly raise PR to Buyer
• Liaise with Planners for Delivery Schedules
• Timely provide PO acknowledgement & delivery schedule to Customers
• Update Delivery schedules into SAP or any rescheduling requests from Customers after coordinating with planners
• Promptly pre-alert and provide recovery schedules to customers
• Create RMA return order /follow up unblock /any replacement required

CUSTOMER FORECAST MANAGEMENT

Follow up monthly forecast from customer and update for below planning: -

• QRE – sales revenue projections
• Raw material replenishment (customers’ liability & buffer stock agreement)
• Plant capacity review -> provide to planning group
• Review actual vs forecast & follow up action for huge disparity (drop)

TOOL LIFE TRACKING

• Monthly update tool life consumption and balance tool life
• Provide Trigger to Sales and Marketing for Tool replacement if tool life fall short

KPI Tracking /REPORTs

• On Time Delivery Performance
• Customer PO Response Time
• Monthly Premium Freight
• Quarterly Review Slow Moving Items & Follow up with customers

Job Requirements :

• Educational Qualifications: Minimum diploma qualification in any principal.
• Experience: Min 2 years in manufacturing environment.
• Knowledge Required: Basic understanding in ERP/MRP, preferably with SAP knowledge
• Skills Required: Proficient in Microsoft ; Good Communication and Interpersonal skills.
• Attributes Required: Pleasant personality and able to work independently as well as in a team.

if you are interested, please send your resume to [email protected]

Job Title: Field Service Engineer (ID6030)

Location: Kaki Bukit

Working Hours: Mon to Fri 8:30am-5pm

Salary: $2600 - $3000

Job Description

• To attend weekly meeting and presentation

• To write technical report

• To handle specific jigs during service jobs

• Assist senior colleagues to perform higher-level job like robot teaching & sub-units

• To perform 24x7 standby duties based on roster

• To perform ad-hoc shift work when needed when required.

• To perform ad-hoc delivery work

Requirement:

• Diploma in Electronics/Electrical /Microelectronics Engineering. Might consider ITE with experience

• Cleanroom working experience preferable but not a must

• Machine setup/installation/modification/servicing/trouble shooting/repair

• Willing to travel occasionally

• Able to work irregular hours when required

• Demonstrate ability to work effectively with team members and customers

• Excellent troubleshooting and repair skills

• Require good communication skills, documentation and customer service skills

• Fresh graduates are welcome

Job Responsibility

As a Service & Project Planner you will play a crucial role in ensuring the smooth execution of projects and service job by providing planning, coordination, and administrative support. Working closely with the Department Head. You will be responsible for the project/service planning, safety compliance, and technician management.

Key Responsibilities (But not limited to)

Coordinate with the Department Head to develop detailed project & service plans, schedules, and timelines. Assist in the procurement of inventory and materials required for projects & service. Ensure that all safety documents required by clients are accurately prepared and maintained. Coordinate safety audits, inspections, and compliance checks as needed. Arrange for technicians to attend safety courses, training programs, and certifications. Keep track of all technician certificates and credentials, ensuring compliance with industry standards and client requirements. Maintain organized records, documents, and reports related to projects & service, inventory, and technician qualifications. Ensure documentation is up to date and readily accessible.

Requirements

• Candidates with 2 year of experience with industrial clients.

• Similar Field working experience preferred.

• Diploma or Bachelor's Degree in Engineering or Equivalent.

• Good interpersonal and communication skills.

• Self-motivated and maintain a high level of Discipline

Job Highlight

• Up to $4,500.00 a month with Project Incentive

Job Responsibilities:

• Work with various departments to promptly resolve customer needs and issues to meet/exceed service deliveries.
• Handling emails and phone calls pertaining to customer’s requests and enquires.
• Processing of customers’ orders.
• Preferably knowledge in types of lorry crane or heavy transport
• Provide real time updates on job progress into Transport Management System.
• Ensure all documents are up to date to faciliate the delivery process.
• Coordinate with customer to ensure smooth delivery.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Able to work in a fast-pace environment
• Meticulous and service-oriented
• Preferably knowledge and experience in trucking and transportation environment.
• Team player who is able to communicate and work effectively with other team members

COMPANY DESCRIPTION

Since October 2011, Thye Hua Kwan Moral Charities (THKMC) was incorporated as a charity with an IPC status to provide multiple social and welfare services to the community at large.

THKMC provides assistance to the various groups in our community through more than 60 programmes and services for the elderly and the sick, families, persons with disabilities, and children.  We help anyone in need with full respect to their race, colour, creed, language, culture and religion. We have more than 90 programmes and services, reaching out to more than 55,000 people in the community.

Together, as ONE THKMC – Empowering the Community.

RESPONSIBILITIES

Programme and Residents management

• Part of a multi-disciplinary team to support activities in accordance with curriculum objectives, developmentally appropriate practice and program philosophy
• Introduce, implement rehabilitative therapies and/or programmes. Review and evaluate therapies and programmes to see if they are relevant to residents.
• Facilitate, coordinate and plan in-house programmes for residents. Monitor residents’ involvement for in-house activities and update individual residents’ care plan (ICP) report to respective case or social workers/managers
• Work closely with the Programme team to ensure programmes rostered to do are delivered
• Plan, develop program materials, design and implement group activities
• Work with key workers to implement strategies for behaviour management  
• Responsible for progress monitoring of achievement of residents’ care plan goals

Community Partnership and Volunteer Management

• Source, develop and sustain collaborations with other social service agencies, community stakeholders, corporate partners and, government agencies where necessary for effective programme and volunteer management
• Work with volunteers to deliver volunteer led programmes
• Responsible for maintaining the volunteer database

• Preferably Diploma in related field
• Those without diploma will be considered based on working experience
• Good communication, teamwork and leadership skills
• Ability to work independently and meet assigned deadlines
• Knowledge of Microsoft Office 365 applications (Outlook, Word, Excel, PowerPoint)
• Work location: Eunos
• Work hours: 5 working days, including one weekend

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

The National Institute of Education (NIE), Singapore, is Singapore’s national teacher education institute and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the provision of teacher professional and school leadership development programmes. We are committed to our vision of being An Institute of Distinction: Leading the Future of Education and our mission to Inspire Learning, Transform Teaching and Advance Research.

The Academic Computing and Information Services (ACIS) division of NIE oversees and supports the information communication technologies (ICT) needs of NIE. We invite applications for the position of ICT Support Engineer in the ACIS division. This is a 3-year contract position. Join us for an exciting career as we work towards transforming the education landscape in Singapore.

The ICT Support Engineer reports to the Unit Head, IT Service Delivery of the Service Management Department. His/her primary responsibility is to provide ICT support to NIE stakeholders, identify root causes, offer appropriate solutions, and escalate to suppliers if necessary. He/she will mainly focus on establishing the essential technical know-how, ensuring prompt resolution to equipment and service failure, and working closely with the service desk, engineers, end users and project managers to ensure proper operation and good end-user experience.

Job Responsibilities:

• Handle customers’ requests that include IT/AV-related issues/complaints and attend to their requests in a timely, pleasant, and professional manner.
• Provide technical support for IT/AV-related incidents via various customer touchpoints by performing technical analysis and carrying out both preventive and corrective maintenance.
• Provide IT/AV support for events, lessons, meetings, and video conferences, which may require working beyond office hours if necessary.
• Provide corrective and preventive maintenance for IT/AV Systems in NIE Learning Spaces (i.e. collaborative classrooms, tutorial rooms, lecture theatres, teaching rooms/labs and meeting rooms).
• Track and report assigned tasks completion and meeting SLA targets.
• Document IT/AV-related problems and resolution procedures in the Knowledge Base for future reference.
• Create and maintain technical documentation related to the configuration of IT/AV equipment and components.
• Collaborate with the cybersecurity team to perform regular assessment and mitigation on the endpoint’s security and integrity level, ensuring compliance with NIE IT security guidelines and national regulations.
• Participate in IT Business Continuity and Disaster Recovery programmes.
• Assist in the evaluation and procurement of IT/AV equipment and solutions. Ensure seamless end-to-end delivery of services and solutions to customers and stakeholders.
• Maintain centralised records/database of IT/AV assets.
• Carry out onsite physical asset verification, update of assets and report the findings for audit reconciliation.
• Undertake IT/AV-related initiatives/projects that drive greater efficiency and effectiveness of the division.
• Contribute to the continual service improvement of IT/AV services and processes by participating in ideation activities or project groups.

Requirements:

• Minimally a Diploma in Information & Communication Technology or equivalent.
• Preferably with 3 years of experience in ICT support with good customer service skills.
• Good interpersonal and communication, both written and oral, skills.
• Proactive, self-motivated, resilient, and work well under pressure.
• A good team player with creativity and resourcefulness.
• Keen on discovering and assessing new technology for productivity purposes.
• Result-oriented with a strong sense of accountability for accomplishing assignments within timelines.
• Works collaboratively with peers and technical team at various levels in the organisation.
• Good knowledge and skills in computer troubleshooting, network, applications, and operating systems support such as Microsoft Windows, Microsoft Office, Macintosh Operating system and/or mobile device configuration.
• Good working knowledge of audio/video equipment.
• Proficient in problem diagnostics and resolution, with the ability to work autonomously.
• Certification in IT Information Library (ITIL) Foundation and good experience with ITIL best practices is an advantage.

Other Information
NIE staff can take chartered buses at their own expense from or near their homes to NIE campus. This is subject to the availability of seats.

Req ID: R00014873

Location: Changi Airport
Working Hours: 5 days | Monday - Sunday | 3 SHIFTS !! | 3 - 6 Months Contract ->> Convert to PERM !!
Classroom Training for 2 MONTHS ( OFFICE HOUR - MON TO FRI)

Job Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify information on travel documents, passports and/or visas
• Provide Support to Special needs customers
• Handle customer issues regarding irregular flight operations
• Process Customer Documentation
• Any other task assigned by the superior

Interested candidates, kindly Click APPLY or Whatsapp: 89016903

Rapid Recruitment Asia Pte Ltd - 16C8261
Guak Jia Wen Evangela (R22111177)
EA License No: 16C8261

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre &post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Responsibilities:

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.
• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.
• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for
customers and other parties within the team.
• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow
through end-to-end.
• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary
investigations done & wisely executes empowerment with proper justifications and based on set
processes.
• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims
are not handled by insurer/3rd party administrator.
• Manages any ad hoc/regular reports supporting SME or KAM customers.
• Stays informed on shipment and exception status for allocated KAM customers.
• Proactively informs customer on shipment status and exceptions.
• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements:

• Minimum 2 years of customer service work experience
• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Job summary:

Service Sales Consultants are dedicated to serve customers and act as their representative to check on our work to ensure they are completed in good quality and on time. They act as customers’ consultant by understanding their needs and working out various options of solutions to meet those needs.

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

• Job function - 70% Admin 30% Customer Support
• Able to commence from Jan/Feb 2024
• Office located at Jurong East (3 mins walk from Jurong East MRT)

Administration - 70%

• Day to day administrative duties.
• Data entry, reporting and invoicing
• Manage calender and schedule of bookings
• Update spreadsheets and prepare monthly reports

Customer Support - 30%

• Answering phone calls and taking appointment bookings and etc
• Responding to Email and Whatsapp inquiries
• Attend to customers’ enquiries, and feedback  via phone calls, emails, and Whatsapp

Job Requirements

• Min GCE A' Level or Diploma in any discipline
• Fluent in English (Conversational and Written)
• Previous admin & coordination experience is an advantage.
• Detailed-oriented and resourceful.
• Possess good organizational skills and time management.
• Customer centric with good communication and interpersonal skills
• Competent in Microsoft Office, particularly in Word and Excel

If interested, please kindly send in your resume to [email protected]

Summary

Oversees the execution and completion of technology solutions projects in the professional services arena. Manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. Provides budget analysis, labor planning and coordination of activities between client and company personnel. Monitors project completion from initiation through delivery to meet revenue and cost projections. Oversees performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements. Typically utilizes management skills more than technical skills. Serves as mediator to internal issues and conflicting priorities for members of cross-functional teams focused on the delivery of new or existing solutions to clients. Selects, develops and evaluates personnel to ensure the efficient operation of the function. This job does not have responsibility over product development, but does have overall project management responsibility. This job oversees employees assigned to manage specific projects that have a distinct beginning and end.

Key accountabilities

• Responsible for orders and revenue growth of OneSource business in Singapore and potentially lead the entire SEA team.
• Manage and develop key accounts and dealers for Singapore and SEA.
• Work closely with OneSource sales to address customers’ needs and provide omni-channel support to get the lab service opportunities in Pharma, research, government and segments.
• Develop and present tailor-made service proposals to customers, particularly for lab asset management projects from key accounts (KAs).
• Be accountable to understand the project objectives, scope, and budget. Ensure the processes and procedures will be applied in required projects and manage potential risk and issues.
• Follow up on project planning, execution and change control and lead project team to implement the service activities on time, on budget and stay committed to the completion of project phases.
• Communicate effectively with customers and internal/external resources. Perform project review with key stakeholders in key customers on regular basis and follow up for issues and solutions.
• Respond to new requests from KAs and expand service scope and new solution for existing lab service projects.
• Coordinate any other related issue in project.

Requirements

• Minimum Diploma holder with specialization in Chemistry or related discipline / Bachelor’s Degree holder preferred.
• Minimum 3-5 years of sales or (project/people) management experience in related industry.
• Good inter-personal, communication, presentation and negotiation skills.
• Team player with assertive and result oriented personality with drive and high energy.
• Customer service oriented and proficient in Microsoft office.
• Strong and confident decision-maker who is capable and has the experience to make tough decision when required for a sales and service organization.
• Capable of building a strong link between the company and awareness of needs of customers.
• Understand need and consider external customers and/or internal clients in decisions and actions.
• Comfortable with 30-70% of business travel inside Singapore.