Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Purpose:
The principal accountabilities of the Customer Service Representative are to perform order administration duties and ensure that customer order requests are processed on a timely and efficient basis. This position will be responsible for supporting the ASIA markets.

Key Responsibilities:

• Responsible for complete order to cash process
• Process customer orders using SAP system
• Provide sales support to designated countries
• Coordinate the preparation of shipping documentation to customers
• Attend to customer complaints
• Handle customer request for samples
• Work with Trade Compliance/Foreign Trade organizations to manage the Customer Profile(s)/End Use Certificate/Trade Restriction Covenant
• Interact with colleagues from Headquarters, Sales & Marketing, SCM, Accounts Receivables, Credit & Legal teams to follow up on credit and logistics matters.

Requirements:

• Sound knowledge in logistics and shipping. Familiar with export documentation e.g. Letter of Credit, Bill of Lading, Airway Bill, Export Letter of Credit orders, preparation of banking documents using Trade Services online banking system etc.
• Experience in processing ASIA import shipments is preferred.
• Experienced in using SAP system and MS Office is an advantage
• Good team player, able to work independently and takes initiative to resolve issues.
• Meticulous, organized and possesses positive attitude.
• Basic knowledge of Financing, Credit Management and Global Trade Services will be advantageous

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

• Position: Service Crew
• Working Days & Hours: 5.5 days (44 hours per week)
• Salary: $2500 - $3300
• Location: Tanjong Pagar

Job Description:

1. Provide service to all customers according to service standard and procedures.
2. Responsible for the preparation work of restaurant opening and closing operation hours.
3. Answering customer’s queries regarding menu items, ingredients or any other product related queries.
4. Includes bar and cashier duties.
5. Maintain quality, service & cleanliness at all times.
6. Any other job related duties requested by Restaurant Manager.

Job Requirements:

• With relevant experience.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR

• Opportunity to participate in projects across various technology
• Engagement with senior business stakeholders

About the company

Our Client is a market leader within their industry. They have a well-established presence of more than 30 years. With rapid expansion plan, they are now looking for an IT Service Delivery Specialist / IT Business Analyst / IT Project Specialist to be part of their team.

About the job

Your responsibility involves:

• Service Management: Monitor and manage IT service delivery, ensuring services meet established KPIs and SLAs.
• Incident Resolution: Act as the primary contact for incidents and service requests, coordinating responses and resolutions while managing stakeholder expectations.
• Process Improvement: Identify areas for improvement in service delivery processes and recommend enhancements to increase efficiency and effectiveness.
• Stakeholder Collaboration: Work closely with cross-functional teams, including IT support, business units, and external vendors, to ensure seamless service delivery.
• Assisting the project manager to lead project implementation which includes ensuring project adheres to schedule, timeline and risk management
• Maintaining prompt communication and timely reports to business stakeholders on project status while monitoring project progress on issues such as quality, costs, planning and resources.

Skills and experience required

As a successful applicant, you will have at least 3 years of experience in IT Service Management / business engagement / external vendor or IT project management.

Whats on offer

This is an excellent opportunity to join a leading end user environment with exposure to business stakeholder management. You will get the opportunity to lead high value projects with exposure across various technologies.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gWTJtzuR (EA: 94C3609/ R1219669)

IT Service Owner (Production Support)

Job Requirement:

• 10 years’ experience in Production support in a banking environment
• Exposure to technical requirements analysis, planning, configuration management, and hands-on technical skills.
• Knowledge of ITIL concepts
• Knowledge of SRE methodology for incident respond, application observability implementation

Job Brief:

The IT Service Owner is responsible for end to end of the production environment for their assigned applications service. The candidate is accountable and responsible to ensure quality IT services are delivered accordingly to the business expectations. Acts as the first point of contact for Operations, Support, Maintenance and overarching service lifecycle related questions.

Responsibilities:

• Manage operating model to ensure support levels and effort sharing of operational tasks (e.g. monitoring of service availability and performance) with 1st and 2nd Level Support
• Adopting the SRE principles of incident responds and communication, driving faster incident turnaround time, achieving better users’ satisfaction.
• Drive incidents reduction thru Blameless incident retrospective methodology, looking at all the incidents contributing factors and definition of proactive measures to provide sustainable problem solutions as part of application improvement plan.
• Provide input for the annual budget request, assist in the management of the required capacity, monitor cost actuals vs. budget.
• Execute required audits, controls (e.g. access rights), annual risk assessment in order to identify operational IT risks and manage related risk mitigations and actions. Manage IT Security process (e.g. firewalls) for service
• Part of the run-the-bank agile transformation initiative

Production Support Governance

• Managing the L2 Support for the day-to-day incidents/service requests and problems in the IT environment. Ensuring all SLAs defined for Production Support are met.
• Aligns with providers and infrastructure in respect to lifecycle for IT Service: Planning and Execution
• Support the System Architect in the raising and maintenance of technical debts
• Drive continuous service improvement thru incident post-mortem and incident trend analysis, defining proactive measures to provide sustainable problem solutions as part of application improvement plan.
• Adopting SRE principles to help build a more robust and stable production.

Change and Release Management

• Reviews and performs risk-assessment of operational changes affecting the owned IT-Service including the post-implementation review of the changes.
• Adjusts and approves release plans with the Application Responsible, ensuring all SLAs defined for Production Support are met. Identify hotspots and areas for continuous improvement.
• Ensures proper implementation of non-functional requirements together with the Application Responsible.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Role:

Assistant Service Engineer (Class 3 / CCTV)

• Singapore Based (Bukit Merah)
• 5 Days work per week (8.30am to 6pm + OT)
• $2000 - $3000 + OT
• At least ITE or Diploma in Electrical / Electronics + Knowledge of electrical & electronics
• 1 year working experience in installation in the field of People Counting System, CCTV, Electronic Article Surveillance (EAS), Alarm System, Trouble Shooting, PC literate
• Must have Class 3 license
• Career Progression Opportunities

Job scope

Report to the Asst. Service Manager

Responsible for project, implementation, installation, testing & commissioning of the system

To carry out the maintenance works and services according to the maintenance contract.

To manage and supervise the work progress of each project site by attending regular site meetings, coordinating with appointed sub-contractors of various services to see to ensure that projects are completed on schedule.

To ensure proper and accurate records and documentations for the repair & servicing

To standby and attend service calls

#SCR-vicky-wee

✅ Wee Yuan Huan
✅ Reg No: R21100383
✅ The Supreme HR Advisory Pte Ltd
✅ EA No: 14C7279

Key Responsibilities:

• Handling shipping & billing processing via the system.
• Ensuring documents are properly completed by compliances and shipment release on a timely basis.
• Handling and liaising with Order Management, Finance (outstanding AR), Trade Compliance, and Operation teams to follow up on shipment, delivery & billing through the system.
• Review commercial clauses, handle type of bonds with the bank, Letter of Credit negotiation with bank, issue chambered origin, etc.
• Ensure all related billing issuance are issued accurately, provide complete supporting billing documents to the customer, meet the customer's contract/payment terms, and ensure each set of payment collection is reasonably assured.
• Liaise with the internal A/R Collections team and customer to resolve any variances whenever queries arise.
• Able to communicate well with all the partners to ensure smooth execution of shipment & billing according to established guidelines.
• Ensure all documents are filed according to the Record Retention Policy.

Qualifications:

• 2+ years of experience in customer service or related field
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficient in Microsoft Office and Oracle software (will be an added advantage)
• Ability to work independently and as part of a team
• Prior experience in a fast-paced environment is a plus

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Responsibilities:

• Promote one-stop POS payment services to merchants
• Generate sales opportunities through cold calling, direct sales and visiting merchants
• Promote online and offline payment services (eg: e-wallets & credit cards) to various business partners
• Build and maintain good relationships with merchants

Salary and Benefits:

• Basic + Commission + Allowance up to $6,000+
• Comprehensive training and coaching to get you up to speed!
• Quarterly Bonus
• Referral Bonus
• 5 Days work week
• PH & Weekends OFF
• Annual Leave
• Birthday Leave
• Anniversary Leave

Details of the Division and Team

Deutsche Bank’s Private Bank business is one of the largest wealth managers worldwide. We offer our clients a broad range of traditional and alternative investment solutions, as well as comprehensive advice on all aspects of Wealth Management. As a trusted partner of wealthy individuals and entrepreneurs, family offices and foundations, we create lasting value for clients. We specialize in developing bespoke solutions for our clients around the world, for instance wealth planning across successive generations and international borders, asset management with individual risk management, loans and deposits

The business are looking for a Client Service Executive to support the Relationship Managers (RMs) and Investment Managers (IMs) in the day to day servicing of clients through processing transactions, resolving account/payment problems and providing all round operational support. The role will sit in a centralized team reporting to a local manager.

What we will offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services
• Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities

• Support Private Banker to provide excellent service to high net-worth clients so as to achieve client retention, and be able to handle daily business-as-usual tasks within the desk and market
• Understanding of all desk administration and ability to manage the meetings and travel arrangements of Private Bankers
• Understand client requirements and assist Private Bankers in daily maintenance of account relationships
• Act as the client key interface over initiation of clients' instructions, monitor funds for payment, prepare clients' fax instructions, forms and loan disbursement instruction
• Ability to understand issues and appropriately escalate to Management in a timely fashion
• Develop good understanding of the governing regulatory framework, including but not limited to applicable confidentiality/secrecy/data protection regulations and cross border rules where relevant

Your skills and experience

• 7 or more years of relevant client service executive or assistant relationship manager experience for AVP level.
• Working experience from Private Banking or Wealth Management business is a must.
• Strong team player, also able to meet tight deadlines and multi-task
• Self-motivated and goal orientated and a ‘can do’ personality, who is able to work in a high paced environment
• Fluent (written and oral) in English
• Meticulous, methodical and concise, with a strong attention to detail
• Relevant local licenses and qualifications such as CACS Paper 1 and 2 is a must.

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.

How we’ll support you

• Flexible working to assist you balance your personal priorities
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• Training and development to help you excel in your career

About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank & Diversity

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

We are a centrally located boutique recruitment firm experiencing strong growth. As the company scales, we are looking to bring on a Business Service Associate who can help support us through the next phase of the growth and development roadmap.

Job Highlights:

• Start-up environment, welcoming workplace culture
• Career growth and development opportunities
• Convenient location (walking distance to Tanjong Pagar / Raffles Place MRT station)

Job Duties:

• Developing connections and new sources of business
• Networking and building relationships with business partners and jobseekers
• Identifying and pursuing new business opportunities to expand the client base
• Business partnering with internal stakeholders to improve current processes and implement new procedures
• Conducting market research and competitive analysis to identify trends and opportunities for growth
• Preparing and delivering presentations and proposals to potential clients
• Developing strategies for brand promotion and lead generation
• Other ad-hoc duties apply

Description / Requirements:

• Minimum Diploma / Degree in Business Administration of Management
• At least 3 years of working experience
• Good communication and interpersonal skills
• Excellent time management and organizational skills
• The potential candidate must be motivated to stay ahead by keeping up with the latest technological advancements and market trends.

Interested candidates please email your resume to [email protected]/ [email protected]

We regret that only the shortlisted candidates will be notified.

EA License No.: 19C9682

• Position: Service Crew
• Address : Tanjong Pagar, will be shifting to Raffles Hotel in Dec 2024.
• Working Day : Mon to Sun (2 off days)
• Working Time: Split shift (one week 44 hours), work after 12am will have a company transport send directly to home.
• Salary: $2800 onwards (depends on experiences)
• Industry: Spanish Restaurant

Responsibilities:

• Take and schedule reservations.
• Greet and coordinate the seating of guests Taking of orders Serving of Food and Beverages.
• Clearing dishes from table.
• Participate in monthly physical stock take of the Restaurant

Requirements:

• Minimum 2 years of relevant experience.
• Able to work in Split shift.
• Able to start work immediately or within short notice.

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client is a logistics, shipping, and maritime services provider offering a wide range of services throughout the Asia-Pacific .

• Manage daily operations to provide excellent customer service and coordinate with Customer Service, Operations, and Sales teams.
• Communicate with customers professionally, give updates on time, and work with the Manager and teams to handle requests or complaints.
• Ensure accurate documentation, update internal records for forwarding jobs, and process invoices on time.
• Follow Customer Service Standards and Company procedures, seek client feedback, and share it with the Customer Service Manager and QA.

Requirements:

• Diploma and above
• At least 2 years of experience in Freight logistics and Marine sector.
• Good knowledge of the freight forwarding processes and Marine spare parts.
• Strong communication and interpersonal skills.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

• Kitchen / Service Crew (Healthy Meal)
• 5.5 days (44 hours per week)
• $2500 - $3300
• Tanjong Pagar / Raffles Place / Frasers Tower Singapore (Cecil Street) / Geylang (Discuss during interview)

Job Description:

1. Provide service to all customers according to service standard and procedures.
2. Responsible for the preparation work of restaurant opening and closing operation hours.
3. Answering customer’s queries regarding menu items, ingredients or any other product related queries.
4. Includes bar and cashier duties.
5. Maintain quality, service & cleanliness at all times.
6. Any other job related duties requested by Restaurant Manager.

Job Requirements:

• With relevant experience.

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Position title : Service coordinator cum Admin

Location: Upper Thompson

Working Days: 5 days, Monday-Friday

Working hours : 830am-6pm

Job scope:

• Answer phone calls and enquiries
• Maintaining, Prepare and arrange job schedules
• Liaise with clients & technicians for appoints
• Apply PTWs with Mall managements
• Maintaining client relationships and retention
• Preparing/sending invoices
• Maintaining company clients portfolio
• Tabulate Monthly sales/service reports
• Assist Accts to Follow up and chase payment
• Assist in Contract and quotation drafting

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Seeing the challenges of FX today with high latency and rejection rates, fragmented marketplace and outdated technology, Spark Systems sets out to build a robust trading platform designed for low-latency access to worldwide FX liquidity with smart algorithmic execution, reducing trading costs for our clients. We are also delivering our next-generation automated data-driven decision tools to help our clients discover market opportunities with deep tech and data analytics developed on our platform.

Job Overview – Client Services Specialist (Rotating Shifts)

We are looking for a Client Services Specialist within our energetic startup team. This is a fantastic opportunity to play an integral role in delivering unparalleled customer service to our clients. An ideal candidate is someone who exhibits great personality, strong passion for customer success and continuous improvement on customer service. This role will suit an individual who loves to build client relations and deliver exceptional customer service.

Responsibilities

• Perform daily system health checks.
• Provide 1st and 2nd level technical and functional support for client queries and issues over phone and email.
• Research problems thoroughly, test solutions and make recommendations to clients.
• React to critical issues on a timely basis i.e. troubleshoot, investigate and escalate (if necessary) issues and create or apply appropriate solutions to immediate issues.
• Troubleshoot problems across a wide range of technical skills including Unix, SQL, XML, FIX and Java.
• Provide assistance in our product and explaining processes in accordance with internal procedures.
• Provide project management for onboarding of (i) Client setups and (ii) Bank connections.
• Provide weekend support for deployment and post-checks.
• Configure demo environments for sales.
• Maintain awareness of relevant technical and product trends with self-learning and job shadowing.
• Work across teams to continually provide feedback, improve product, and drive future innovation.

Required

• Able and willing to work on night shifts and public holidays
• Experience working in a Technical Support environment with excellent customer service skills.
• Basic understanding of FX market and/or a desire to learn FX.
• Ability to communicate effectively and professionally, both verbally and in writing with customers and colleagues at all levels of technical and non-technical skill sets.
• Knowledge on UNIX command line, SQL or Java programming is a plus.

Qualifications

• Minimum Diploma in Computer Studies or related discipline.
• Basic knowledge of Linux environment.
• At least 2 years of experience in support related fields is required.
• Knowledge of FX is a strongly preferred. If not, knowledge in other financial asset class is helpful.
• A positive and helpful attitude to serve customers and assist colleagues.
• Ability to multi-task, prioritize and deliver in a mission critical / time pressured environment.
• Someone who is undeterred and would not give up easily.
• Proactive with good analytical and organization skills.
• Positive work attitude, motivated and resilient in tough situations.
• A drive to learn and master new technologies and techniques.

• Identify and resolve problems with marine motors, auxiliary engines, steering systems, and other related components.
• Repair inboard and outboard engines, focusing on fuel, cooling, and exhaust systems.
• Perform regular maintenance to ensure the proper functioning of all shipboard systems.

Requirements:

• Diploma in Marine Engineering or equivalent.
• At least 2 years of nautical maintenance and repair experience.
• Skilled in using diagnostic tools and marine service equipment.
• Good understanding of marine engines, auxiliary engines, and cargo pumps.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Step into a global role with Bunker Holding, the leading force in marine fuel and lube oil supply. As our Group Compliance Officer, you will collaborate with international teams across Singapore, Aalborg, and Houston to uphold our commitment to integrity and excellence.

As our new Group Compliance Officer based in Singapore, you will join an international compliance team with other colleagues in Aalborg and Houston. In your new role, you will advise the business functions on vetting of counterparties, vessels and trades. You will also be responsible for conducting onboarding of counterparties with due diligence checks and screenings. Additionally, you will work with the business and support functions to implement compliance policies and address queries. You will also assist in implementing the compliance framework (the code of conduct, anti-bribery corruption, economic trade sanctions, anti-money laundering, whistleblower awareness) across the Group.

Furthermore, your responsibilities include:

· Communicating and coordinating with external parties and relevant internal teams, such as Accounts, Commercial, Credit and IT, to facilitate the onboarding process.

· Developing metrics to monitor and measure effectiveness of compliance framework and gather data for regular reporting.

· Ensuring necessary documentation is obtained and verified in relation to the onboarding and due diligence processes.

· Maintaining documentation of compliance activities, such as training and framework development

· Conducting trainings independently for employees at different levels, developing training materials and monitoring training progress.

· Providing Group-wide support for other regional and global compliance initiatives and controls.

· Identifying ethics and compliance matters that require follow-up or investigation, and as appropriate, provide assistance.

The ideal candidate

We imagine that you have a good understanding of legal and compliance concepts, such as anti-bribery corruption, economic trade sanctions, anti-money laundering, whistleblower awareness and counterparty due diligence. Industry knowledge and/or experience from a similar role will be considered as an advantage. Furthermore, we expect that you are:

• A good team player who cooperates and communicates well with teammates.
• Willing to travel, as the role requires frequent collaboration with team members and colleagues globally.
• Willing to work flexible hours.
• Proactive, organized, with logical thinking.

KPay Merchant Service Limited (KPay) is a fintech company committed to unleash the growth potential of businesses of all sizes, with simple and smart technology. Serving over 40,000 merchants in Hong Kong, Singapore & Japan, KPay aspires to be the comprehensive business platform of choice for merchants across the Asia Pacific, through its various solutions of customer-led payment, financial management, operational and digital transformation products and services.

Responsibilities:

• Reporting directly to the Regional team
• Identify new markets: research and identify new geographic regions, customer segments, or product utilization/developments that offer potential for business expansion in target markets
• Develop and implement expansion strategies to enter new markets
• Conduct market research: Gather and analyze data on industry trends, customer needs, commercial prospects and market niches in local landscape
• Monitor performance: Track and report on the performance of market expansion initiatives including sales, customer satisfaction, market share, and adjust strategies when needed
• Develop vertical business plans to expand existing overseas markets
• Negotiate new and ongoing commercial partnerships with domestic partners
• Create marketing tactics to improve product offers, program strategies, and corporate competitiveness

Requirements:

• Min. 1 year of relevant work experience in fintech / payments / strategy / management consulting / or internet start-ups
• Fresh Graduates are welcome to apply
• Strong analytic skills and experience with market research and data analysis
• Excellent communication and interpersonal skills to build relationships and influence stakeholders at all levels
• Based in SG, overseas travelling required only after work performance is stabilized

Nestled within the iconic Esplanade - Theatres on the Bay, Labyrinth is a one Michelin-starred culinary gem helmed by Chef-Owner LG Han. Renowned for its innovative approach, Labyrinth delves into Singapore's rich culinary heritage, reimagining long-lost dishes with a contemporary twist.

At Labyrinth, we believe in fostering a nurturing environment that empowers our team members to grow and excel. We are passionate about developing the next generation of hospitality leaders, offering comprehensive training, and rewarding incentives to ensure their success.

This role offers a unique opportunity to directly shape the guest experience. You'll play a vital part in ensuring that our guests leave happy and satisfied. Your daily interactions will provide opportunities to identify and deliver exceptional service, creating lasting positive impressions.

Your responsibilities include:

• Comprehensive Understanding: Possess a deep understanding of all restaurant operations and how each role contributes to the overall dining experience.
• Guest Focus: Prioritize guest needs and strive to exceed their expectations through exceptional service.
• Efficiency and Urgency: Maintain a sense of urgency in fulfilling tasks and responding to guest requests.
• Hands-On Service: Perform tableside preparation or presentation when required.
• Maintenance: Ensure a well-maintained dining environment by reporting any defects in furniture, fixtures, and equipment.
• Teamwork: Be willing to assist colleagues and step in where needed to guarantee optimal guest service.

We seek individuals who:

• Exceed Expectations: Go above and beyond to create memorable experiences for our guests.
• Compassion and Integrity: Demonstrate thoughtfulness, kindness, and uphold high standards.
• Results-Oriented: Take ownership of outcomes and drive solutions.
• Lifelong Learners: Maintain a curious mindset and continuously seek to learn and grow.
• Willing to work flexible hours, including shifts, weekends, and public holidays.

Description

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Vice President, Customer Service.

Principal Responsibilities

• Lead, develop and manage a team of Premier Service Managers within the International Wealth Hub to deliver consistent and high level of service standards to our customers
• Facilitate the effective operations by meeting the high level of service standard to our internal and external stakeholders and inculcate a strong service culture in line with our C.A.R.E principles
• Supervise the team and ensure that all relevant parameters provided by local regulatory and internal guidelines, including audit requirements are observed and adhered to
• Exercise broad discretion in executing the daily duties by taking into consideration of risk, control and customer satisfaction using the delegation empowerment limits
• To and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
• Implement the Group Compliance policy by containing Compliance Risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term Compliance embraces all relevant financial services laws, rules and codes with which the business has to comply.
• This will be achieved by adhering to all relevant processes or procedures and by liaising with Compliance department about new business initiatives at the earliest opportunity. Also and when applicable, by ensuring adequate resources are in place and training is provided, fostering a compliance culture and optimizing relations with regulators
• Manage and resolve complaint escalations by assisting with investigation and ensuring resolution within the set service standards

Qualifications

• Degree holder with relevant experience in a retail banking environment
• Strong leadership skills with the ability to develop, direct and implement plans
• Strong communication and interpersonal skills are essential in this role to interact with a diverse group of subordinates, peers, senior executives and customers
• As the role will be dealing with customers predominantly in North Asia market, proficiency in both spoken and written English and Chinese are required. Cantonese will be an added advantage

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

https://hsbc.taleo.net/careersection/external/jobdetail.ftl?lang=en_gb&job=0000KOTJ&src=DM-21153

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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