• Perm with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO or ExCiPAT to be able to understand and manage questions/complaints

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region. You will work closely with other regional coordinators for smooth operation.

Job Description

• Ensure accurate logging of daily customer complaints onto SAP, adhering to defined standards and coordinating with geographical coordinators.
• Analyze complaint information for concise event descriptions and product details, leading investigations and documentation.
• Maintain effective communication with internal personnel and global complaints coordinators.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock/lost business/product recall returns.
• Perform statistical trending of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions.
• Proactively identify areas for process improvement, engage stakeholders, and participate in audits and training.
• Contribute to business improvement initiatives and attend global meetings as required.
• Undertake additional tasks assigned by the Quality Manager.

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent

• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action /
• preventive action outcomes
• Be able to prioritise work load.
• Strong attention to details, judgement, planning and operations and problem analysis.

Triton AI Pte Ltd

Registration Number: R1980724

EA: 21C0661

• Perm
• AWS
• Bonus
• Flexi Benefits
• Medical & Insurance Coverage

The Service Delivery Director shall be the single point of contact for the services to be delivered under this Contract and be present at all management meetings. If he is not available, he shall be duly represented by a person of higher authority, who shall have good knowledge of the services to be delivered, status and issues under this contract.

The Service Delivery Director is required to manage a large team of over 100 resources and have strong technical background to manage the complex environment.
 

Project Delivery
•    Review the project lifecycle (initiation, plan, execution, completion)
•    Review project schedules, quality plans, budgets, and communication and risk management plans
•    Manage issues arising out of scope definition and subsequent disputes that impacted scope, schedule and cost
•    Manage issues arising from integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
•    Oversee the implementation of the project with regard to schedules, budget, manpower and quality
•    Resolve project overrun issues with Senior Management
•    Monitor and report on project management progress
•    Manage resources in terms of mobilizing resources during different periods of time from team to team to maximize productivity or minimize wastage

Customer/Vendor Management
•    Manage contracts and subcontractors
•    Effectively engaged stakeholders in project decisions and execution
•    Build long-term customer relationships by anticipating and exceeding customer’s expectation
•    Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs

Business Development
•    Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
•    Be involved in pre-sale activities

Team Management
•    Provide leadership to the project team to ensure that proposals/ enhancements are fully analyzed and evaluated for benefits and costs
•    Provide the project team with accurate information about business needs and priorities as well as details about business systems
•    Participate in leadership activities and providing performance feedback and developmental coaching
•    Monitor and improve team performance, conduct team building, providing leadership, coaching, and performance management
 

The Food and Beverage Service Associate is responsible for delivering friendly and efficient Food and Beverage service according to hotel Standard Operating Procedures in order to meet guest dining experience expectations.

We are hiring for the following outlets:

• Long Bar

Primary Responsibilities 

Food and Beverage Service

• Provides excellent service at all times to guests based on established hotel standard operating procedures.
• Greets and farewells guests and colleagues in a friendly and courteous manner.
• Assists colleagues and guests efficiently and in a professional manner.
• Takes responsibility for residents’ and guest belongings in the restaurant or bars.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options and advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Anticipates guest’s needs.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in a timely and efficient manner.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keeps chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and give guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.

Learning and Development

• Participates in training activities to improve knowledge and skills.
• Attends daily briefing and monthly meeting conduct by the manager.

Order Processing

1. Adhere to proper pricing policies and ensure selling price are correctly maintained in ERP.
2. Support line manager in maintenance of correct pricing file in ERP
3. Support commercial and service team in direct customers/distributor quotations and order fulfilment.
4. Sales order processing & management - ensure accuracy of booking into ERP system and timely execution of purchase order to overseas business units in Europe, USA and China with close follow up of shipment schedule and logistics matters. 
5. Cross departmental collaboration with internal business units to get alignment and render excellent support to customers.
6. First line of customer enquiries via calls, emails.
7. Manage invoicing after order fulfilment.
8. Warranty, spare parts & inventory logistics coordination in Singapore.
9. Involve in Continuous Process Improvement projects (LEAN leadership program to identify waste in processes & avoid burnout).

Support Task

• Manage internal and customer enquiries on product availability, prices, delivery times, and the status of orders
• Handle customer complaints, processing of claims and returns as well as proper documentation of each case.
• Support the shipment of product samples from business units to customers/distributors upon approval from the management.  
• Empathy and having sense of urgency in supporting customers in resolving quote and shipment issues promptly.
• Monitor account receivables, follow-up with relevant parties/customers to provide timely payment as accordance to payment schedule.
• Working closely with the relevant parties to manage customer accounts including the setting of credit limits and payment terms in ERP with guidance from the Commercial & finance team.
• Back-up for other CSRs in APAC as and when required.
• Conduct and maintain inventory checks and offer logistics support including product packing and shipment as and when required.
• Day-to-day administrative tasks
• Plan and execute events.
• Any other ad-hoc duties assigned by the Manager.

• Order Processing- Maximizes customer service level by processing all customer orders in such a way to eliminate any errors in order. Analyses service failures and makes recommendations for improvements. This to maximize customer service level and sales.
• Resolve Customer Complaints- Ensures efficient customer complaint handling and decrease of the number of complaints. This by:
• Pre-advising all customers of any potential shortages including reason and next availability.
• Processing all allocated customer’s returns / queries. Logging all customer complaints queries or issues and ensuring all are resolved in a timely manner.
• Obtaining and evaluating all relevant information to handle enquiries and complaints. Reports on customer complaints as requested by Customer Services Lead.
• Pro-actively inform the customer of what can be delivered. Identify potential stock issues and efficiently inform customers and internal stakeholders (e.g. Sales) to ensure excellent customer relationships
• Provide the Logistics Operators with adequate lead-time in such a way that all customer deliveries can be planned, coordinated and dispatched in order to satisfy the required deadlines, maximize utilization and minimize cost.
• Administer customer account data. Update master data as appropriate, ensuring accurate specific information. Provide on- going support as requested by team leader or manager
• Evaluate external customer satisfaction, define and implement improvement activities based on these results.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Descriptions:

1. Deliver Meal Service to patients, attend to and assist with food related concerns and queries of patients.
2. Take the patients’ meal orders using the Electronic Meal Ordering System (eMOS).
3. Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs patients.
4. Ensure accuracy of every patient’s meal orders, preference, restrictions, special requests and food allergies are properly recorded in the eMOS.
5. Clear soiled meal trays from patient rooms at the given time.
6. Attend to wards and patient’s food related issues, complaints and feedbacks. Coordinate with the Kitchen staff for follow up action and service recovery.
7. Undertake any duties as assigned by Superior.
8. Comply with all Food Hygiene and Safety practices and NEA regulations governing leanliness and hygiene.

Requirements:

• At least a Secondary Education in any discipline
• Preferably with Basic Food Hygiene cert will be an advantage
• Service oriented and good communication skills
• Experience in healthcare, hotel, food & beverage, hospitality industry will be an added advantage
• Able to work on 12-hour shifts, weekends and public holidays
• 4-days work week (Total working hours is 44 hours in a week)
• Working hours 7:30am to 8:00pm
• Medical Fexible Benefit/Annual Leave/Birthday Leave/AWS/Variable Bonus

Challenges

Roles & Responsibilities

• Deliver prompt and excellent frontline services with care, empathy and professionalism
• Handle patient registration, payment collection and bill enquiries
• Provide financial counselling to help patients and next-of-kin make informed decisions through sharing of inpatient bill estimates, available payment modes and financial assistance
• Coordinate with relevant stakeholders to facilitate admission and financial counselling processes for seamless patient experience
• Support in administrative and logistical tasks, with opportunities to be involved in improvement initiatives that contribute towards the transformation of overall healthcare financing journey

Requirements

• Diploma in any discipline/ GCE 'A'/'O' Level /Higher NITEC / NITEC in any disciplines
• Frontline / customer service experience preferred
• Proficient in computer application i.e. MS Office
• Able to multi-task and work in a fast-paced,dynamic environment
• An adaptable team player with good interpersonal and communication skills
• Able to work rotating shifts, weekends and public holidays

You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients. You will handle the registration of patients' visits, appointment scheduling, collection of payments, and provide financial counselling. In addition, you will handle the administration of patients' records and assist doctors with patient's medical reviews in the consultation rooms.

JOB DESCRIPTION

Joining the company as a trainee, you will be assigned a mentor who will work closely with you in your first 6 month as you become familiar with the role and industry. During this time, you will see first-hand what goes into ensuring a private jet charter goes off with ease. You will learn everything from how to build a successful sales list, work with HNWI and of course, how to administer a charter flight all whilst delivering service beyond expectation.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

• Split-shift work, 6 days per week (including weekends and holidays) ; 10:30AM – 2:30PM, 5:00PM – 9:30PM
• Chinese restaurant, requires handling of pork and beef
• Duties includes, but not limited to, cashiering, order-taking, serving of food and beverages, replenishing of station, and grab and go area
• Able to handle a high volume of orders and ensure that customers have the right orders
• Assist kitchen staff with food preparation duties when needed
• Assist the outlet in meeting its sales goals
• Maintain a clean and safe work area adhering to food safety and health standards
• To perform any other duties required and assigned by immediate supervisors or representatives of the management
• Able to speak and write basic Mandarin is a plus

[Order Number: 609799]

Monday-Friday

8:00 to 17:00 or 8:30 to 17:30

Responsibilities

• Generate Timesheet from in-house software, review data for duplicate entries, incorrect entries. Get approval from SOM for submission to HR to proceed with payroll processing.
• Check maintenance monthly completion (ideally 90% above) and remind all team Supervisor to ensure completion and no missed visit.
• Prepare PTW for maintenance works to clients for approval.
• Apply and submit request to access job sites.
• Prepare monthly call reports to clients & finance department
• Coordinate with all school clients on MOE SBI checklist completion
• Coordinate & submit several requirements to Finance (Accounts Receivable) for maintenance invoicing.
• Arrange existing workers & new hire safety certification (WAH, MSOC, OPSOC)
• Assist SOM to raise Purchase Requisitions (PR) daily.
• Prepare & email yearly servicing schedules to clients.
• Assist & advise technicians on device issues (in-house device, outlook, reset passwords)
• Ensure field personnel submit their leave application, medical chits, and urgent leave via e-leave system.
• Collate/submit department stationery orders on a monthly basis.
• Any other ad-hoc duties / tasks assigned by Managers.

Requirements

• Candidate must possess at least a Diploma
• Relevant experience

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities

Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

https://goodjobcreations.com.sg/en/privacy-policy/

EA Personnel Name: Lim Lai Xin

EA Personnel Reg. no.: R2197913

EA License no.: 07C5771

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

The Challenge

Service Registrars are experienced doctors with a postgraduate qualification who have completed / currently undergoing advance specialist training.

You are expected to undertake considerable responsibilities including supervision of Medical and House Officers. Provide general inpatient and outpatient care and also admit patients under the supervision of accredited specialist doctors. Perform ward rounds at night and outside office hours when on call and during admitting nights.

The doctor must:

• Be in active clinical practice;
• Basic medical degree registrable with the Singapore Medical Council;
• Postgraduate medical qualifications (e.g. MRCP, MRCS) registrable with the Singapore Medical Council;
• Completed Basic Specialist Training or equivalent training

We regret that only applications submitted through NHG Career Webpage (corp.nhg.com.sg/Careers), TTSH Career Webpage ([www.ttshhr.com]) and JobStreet Singapore (jobstreet.com.sg) will be considered. If you are accessing this job posting from another website, please visit the official web pages mentioned above.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Job Descriptions:

1. Deliver Meal Service to patients, attend to and assist with food related concerns and queries of patients.
2. Take the patients’ meal orders using the Electronic Meal Ordering System (eMOS).
3. Perform duty as a Service Ambassador to meet requests and attend to the hospitality needs patients.
4. Ensure accuracy of every patient’s meal orders, preference, restrictions, special requests and food allergies are properly recorded in the eMOS.
5. Clear soiled meal trays from patient rooms at the given time.
6. Attend to wards and patient’s food related issues, complaints and feedbacks. Coordinate with the Kitchen staff for follow up action and service recovery.
7. Undertake any duties as assigned by Superior.
8. Comply with all Food Hygiene and Safety practices and NEA regulations governing leanliness and hygiene.

Requirements:

• At least a Secondary Education in any discipline
• Preferably with Basic Food Hygiene cert will be an advantage
• Service oriented and good communication skills
• Experience in healthcare, hotel, food & beverage, hospitality industry will be an added advantage
• Able to work on 12-hour shifts, weekends and public holidays
• 4-days work week (Total working hours is 44 hours in a week)
• Working hours 7:30am to 8:00pm
• Medical Fexible Benefit/Annual Leave/Birthday Leave/AWS/Variable Bonus

POSITION SUMMARY
As a Personal Ambassador associate, you will deliver personalized service by promptly and accurately responding to the inquiries of our most loyal guests via phone, mail and email. As a dedicated contact for our Ambassador members, you are responsible for evaluating and analyzing each guest’s needs, recommending, and executing tailored travel solutions that enhance their travel experience, while deepening their loyalty to Marriott’s products and services. You will be the trusted resource of our Ambassador members by personalizing your service and building relationships over time with your assigned Ambassador members.

SKILLS AND EXPERIENCE

• Bilingual in English and Korean to deliver personalized service to our Korean Ambassador guest
• Possess strong multi-tasking and negotiation skills to liaise with our affiliations and guests
• Understanding Marriot Bonvoy Program and ability to demonstrate meticulousness to details

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities

Objective / Purpose of the Job

Patient Experience Associate plays a vital role in overseeing the front desk operations, providing exceptional customer service to our patients, organizing appointments and medical documentation to facilitate the smooth running of the clinic, and delivering quality care to our patients.

Job Responsibilities

• Responsible for managing front desk reception duties for the clinic, which include handling enquires (phone, email, communication channels, etc.), appointment scheduling for all clinics, and transferring calls to the respective personnel or clinic when appropriate.
• Administer new/ current patient registration and medical reports:

– Ensure clinic operational readiness to receive patients daily.

– Welcome patients and visitors with a warm and professional demeanor.

– Attend to patient registration and guide new patients through the registration

process to ensure accurate and complete information is obtained.

– Upon patients’ check-in, check them into Clinic Operating System, and verify with

patients on their identification document, insurance coverage, and administrative

requirements, if any.

– Perform and record the patient’s vital signs.

– Assist with follow-up appointment scheduling after consultation or treatment.

– Scheduling appointments for laboratory and diagnostic tests and specialist

referrals.

– Process patient’s payment and billing

– Obtain pre-authorization before patient admission (if required)

• Maintain an effective filing record, including scanning and uploading medical images and reports, laboratory results, referral letters, other memos (e.g from referring clinic, etc) into the Clinic Operating System.
• Assist with the logistic arrangement, such as medication delivery to patients or patient transportation, to provide a seamless experience to our patients.
• Work closely and build a good rapport with our healthcare providers and referrals, nurses, and staff to facilitate effective teamwork and communication and to ensure patients’ appointments are scheduled efficiently, considering the availability of healthcare professionals and the urgency of patient needs.
• Participate in staff meetings and contribute to process improvement initiatives.
• Assist nurses in other ad-hoc duties as assigned.

Skills and Abilities

• Customer-service oriented and excellent telephone etiquette.
• Professional written and communication skills via digital platforms such as WhatsApp, emailas well as face-to-face interactions.
• Meticulous attention to detail is essential.
• Ability to multitask and stay organized.
• Pleasant personality with passion and empathy for service excellence.
• Great learning adaptability and flexibility.
• Great understanding of cultural differences and etiquette.
• Proficient in digital tools, platforms, and IT skills to navigate and utilize various software and applications (e.g., Microsoft Office Suite, Clinical Operating System).
• Ability to independently follow clinic procedures and job instructions and use good judgment in determining when assistance is needed.
• Prior experience in a healthcare or hospitality setting would be an advantage.

Find Out Even More At: https://tinyurl.com/mindflex-fulltime

Office Location: 28 Sin Ming Lane, Midview City (Bright Hill/Marymount/Bishan MRT)

Quick Apply: You may send your Resume/CV to [email protected] or apply via MyCareersFuture.

Details:

• Assist in shortlisting and recommending suitable tutor profiles to parents
• Coordinate & arrange 1st tuition lesson between client and tutors
• Assist with day-to-day Admin and Operations of company
• 4 Weekdays, 1 Weekend OR 3 Weekdays, 2 Weekends, 9.00AM to 6.30PM
• Able to commit for minimum 1 year
• $2,800-$4,300/Month (Inclusive of Regular Team Incentives)
• Base from $2,500-$3,500/Month & Monthly Incentives ($300-$800/Month)
• Management positions start from $4,000/Month base salary (for candidates identified with leadership potential)
• Clear Salary Progression & Annual Salary Review (Min 5-10%)
• Casual attire, company culture is fun and relaxed
• Strictly no Overtime, no Bring Work Home
• Office with Modern & Fun Entertainment Facilities