Outbound Service Call Representative (No sales/telemarketing, purely a Service call)
Role Overview:
Our client is seeking dynamic and customer-focused individual to join their team as an Outbound Service Call Representative.
The primary responsibility of this role is to deliver a positive and professional customer experience while adhering to service standards.
The ideal candidate should have a passion for excellence and the ability to thrive in a fast-paced environment.
Key Responsibilities:
• Conduct outbound service calls to provide a professional and exceptional customer experience.
• Resolve customer queries and requests efficiently while meeting service level agreements and turnaround standards.
• Perform necessary ancillary tasks to ensure the seamless completion of each customer interaction.
• Engage proactively in processing and administration tasks, ensuring accurate and timely execution.
Required Qualifications:
• Demonstrated experience in conducting outbound calls and providing excellent customer service.
• Proven ability to meet service levels, handle customer requests, and adhere to turnaround times effectively.
• Strong organizational skills to handle ancillary and administrative tasks.
Preferred Skills and Experience:
• Minimum 1 year of experience in customer service, telemarketing, or call centre operations.
• Exceptional communication skills and the ability to handle high call volumes.
• Adaptability to work effectively in a fast-paced environment.
To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:
Notice Required:
Reason for Leaving:
Only shortlisted candidates will be notified.
Jackie Ng May Ying (R1104602)
Recruit Express Pte Ltd
EA No: 99C4599
