A proud recipient of Excellence Service Award, we cordially invite experienced and zealous Customer Experience / Service Specialists who are imbued with a spirit of excellence to join our progressive organisation. Supporting the operations of Customer Service, Service Gaps analysis and the planning aspects of the Customer Journey experience, the candidates’ portfolio encompasses:

1. Customer Service

- Assist with customers' enquiries which include web enquiries, emails, social media (FB, IG, Google Reviews, WhatsApp, Telegram) and phone calls

- Address customer complaints from various platforms, afford appropriate solutions and alternatives within the service level agreement with thorough follow-up to ensure resolution is reached expediently

- Maintain records of customer interactions, process customer accounts and file documents

- Follow up with all customers' compliments (web forms, emails, social media platforms) according to internal company’s processes and document them categorically

- Collate all customers’ compliments and complaints into Spreadsheet for analysis

- Generate and follow up with sales leads from all the various platforms

- Identify and assess customers’ needs to achieve satisfaction

- Apply analytical thinking to process each individual customer’s compliant and provide the most effective solutions

- Afford support to the Head of Department and team members on day-to-day operation

- Perform any other duties as assigned

2. Customer Journey Experience

- Pinpoint service gaps in the Customer Journey experience

- Review Service Standards through visits to boutiques periodically

- Analyse the source and root cause of service deviance

- Generate workable solutions to bridge these service gaps

- Identify pain points of customers in their buying/shopping experience and derive solutions to address them

- Identify touch points for our customers to heighten our service level

3. Customer Relationship Management

- Study and analyse the voice of customers throughout customer’s survey form and formulate customer centric solutions to address them

- Collate and analyse customer’s data using the CRM software, Hubspot

Pre-Requisites

- Minimum GCE-N Level

- Minimum 1 to 3 years’ experience in a customer service / experience capacity

- Relatively well versed in Microsoft Office Suite especially Excel

- Familiarity with CRM software ideally HubSpot

- Good command of English, both spoken and written

- Conversational Mandarin (to attend to Mandarin-Speaking Customers)

Able to work after office hours ie on weekends on need basis.

Responsibilities

• The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
• Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’ complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
• Build customer loyalty and retention by delivering the unique customer service experience
• Scheduling service appointments for customers
• Documentation of calls for tracking, monitoring and follow-up
• Assist in ad hoc administrative duties

Requirements

• Must be able to converse fluently over the phone, and read and write in English and Chinese
• Must be proficient in MS Word and MS Excel
• At least 1 year customer service or telemarketing experience
• Skilled in negotiation, listen attentively, identify callers’ needs, and remain composed even when dealing with agitated customers
• Minimum GCE ‘A’ Level or diploma

What We Offer

• Basic Salary up to S$2800, plus incentives, depending on experience of candidate
• 5 days work week
• Staff discounts and privileges from all Avone Beauty Secrets outlets
• Office located at Oxley Bizhub 2 near Tai Seng MRT (Circle Line)
• Clean, quiet and comfortable working environment

Interested candidates please send in your resume to [email protected], stating current and expected salary, and reasons for leaving past and present employment.

experience in 40a to 500a three phase supply/sp code of practice in electrical/class 3 driving licence/able to read electrical single line drawing/can do main circuit board termination.able to attend to supply turn on & shutdown.able to work ot with long hours for turn on supply or shut down.able to do electrical switchboard troubleshooting

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire a Service Desk Specialist.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract.

Responsibilities

· Answering incoming calls and making outbound calls to customers or clients.

· Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

· Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

· Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

· Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.

· Ensuring accurate and complete documentation of customer interactions and transactions in the system.

· Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirements

· Minimally Nitec qualifications in IT related disciplines

· Minimum 1 year Customer Service Experience in technical or non-technical call center environment.

· Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

· Able to provide minimally 2 language support – English + Tamil, Malay or Mandarin.

· Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

· Basic computer skills and proficiency in typing are also important

· Location – NCS Hub AMK / NCS Bedok, Desk support hour 8:30 AM to 9:00 PM Monday to Sunday (include Public Holiday)

· Working Hour

o 42hr a week

o 4 Weekdays + 1 Saturday or Sunday

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Job Description & Requirements

E-commerce

• Daily operations include preparing orders and packing orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Attending to customer enquries on online platforms
• Write and edit product content that will be published on e-Commerce websites/platforms
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.

Customer Service

• Identify and assess customers’ needs to achieve satisfactionn
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage showroom for walk in enquiries and servicing

Requirements and skills

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Working Hours

• 5 Day Work (Saturday included)
• Working hours: 9am - 5pm

ROLES & RESPONSIBILITIES

• Prepare and disseminate reports.
• Collate and submit monthly online sales & marketing accruals and expenses.
• Assist and support sales teams on new accounts opening procedure and Pricing update
• Sales Order Processing and Delivery
• Customer A&P tracking and claims
• Set up a contract management system to store and track the renewal of contracts
• Assist Technical department personnel on monthly equipment reports to headquarters and update equipment inventory
• Other ad-hoc duties as assigned from time to time.

REQUIREMENTS

• Possess at least a Diploma
• Highly proficient in Microsoft Excel and knowledge in Microsoft Word and PowerPoint
• Meticulous, responsible and team player