Roles & Responsibilities

1. Implement the Customer Support Policy for the OEM End User. Supervise, maintain and support company systems in the field.

2. Support OEM partners, and End Users internal service as defined under warranty and service support agreements.

3. Maintain, support, and guide proper training to all users, including OEM and End User personnel. (Training will be provided, in most cases, by an engineer dedicated to training).

4. Maintain proper reporting methods for all activities of customer support as defined by the Territory Service Manager/Customer Support Manager.

5. Maintain company’s parts inventory under the position’s control. Maintain proper level of stock in accordance with company spare parts tock policy, as set from time to time.

6. Assist in new equipment integration, “add-ons,” and upgrades.

7. Provide feedback to the headquarters based on experience gained with customers.

Requirements

1. Bachelor’s degree related to Semiconductor / Engineering industry.

2. Prior experience in semiconductor industry would be an advantage.

3. Good communication skills, team player, service orientate.

4. Able to accept work shift and oversea support if need.

5. Proficient in English.

6. Fresh graduates are welcome

Job Purpose

You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The job

- Attend to enquiries and requests from phone calls in a professional and prompt manner.

- Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

- Ensure effective and timely follow-up as promised to customers.

- Alert management of issues and concerns that require escalation for complete resolution.

- Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

- Work closely with stakeholders on the service request requirements.

- Deliver service requests within stipulated service standards.

- Undertake projects or other responsibilities as assigned.

Job Requirement:

- Min ’A’ Levels or Diploma holder with relevant working experience.

- Good interpersonal and communication skills.

- Proficient in written and conversational English. Mother Tongue will be advantageous to support non-English speaking customers.

- Possess a pleasant and cheerful disposition.

- Meticulous and detailed-oriented.

- High level of integrity, takes accountability of work and good attitude. Work well independently as well as in a team.

Interested applicants, please email your resume to Alicia Fong Yee

Email: [email protected]

CEI Reg No: R1104594

EA Licence No: 99C4599

Key Responsibilities

• To work as part of a project team to support control system projects;
• To generate and manage engineering documents, drawings and specifications from vendors/customers;
• To monitor project resources, budget, schedule, scope of work and adhere to milestones;
• To provide engineering support to project team and customers, including field work as and when required;
• To conduct project procurement and vendor management;
• To provide support throughout project life cycle: sales, planning, design, integration and commissioning.
• To provide after sales service support to end-users;
• To work as part of a service team to attend to site service call/contract, on-site trouble-shooting activities, etc.;
• To fulfill any other duties as and when assigned by management

Responsibilities

• Diploma/Degree in Electrical/Electronics/Mechatronics Engineering; Experience in Marine Safety / Refinery / Petrochemical Industry preferred.
• Entry level will be considered. Salary will commensurate in accordance to experience
• Good command of English and computer literacy;
• Strong customer relations skills, good team player and excellent communication skills;
• Knowledge with MS Office, AutoCad 2017 and above preferred;
• Experience in Programming Logic Controllers (PLC), Instrumentation and Control Systems design is an added advantage.
• Experience and knowledge in Fire and Gas Detectors and System is an added advantage.
• Must be able to withstand work pressure and customer's demand.
• Must be highly independent and resourceful.
• Must possess integrity and drive.
• Possess a valid class 3 driving licence is an added advantage

Patient Service Associates (6 Months Contract) x 5

(Renewable Contracts)

Working location: South (Accessible by Outram Park MRT)

Working Hours: 8.30am to 5.30pm (Any 5 days work week)

Main Responsibilities:

• Responsible for providing services to patients
• Registration of patients
• Appointment scheduling
• First touch point for pre and post procedures
• Payment collection and providing financial counselling payments
• Keeping up-to-date patient records , ensuring accuracy and compliance with confidentiality regulations.

Requirements:

• Registered with Singapore Nursing Board
• Proficient in Microsoft Office tools

Interested candidates, please email your updated resume to Gareth Lim at: [email protected] to apply or contact via Whatsapp : +65 9154 5356

ATTN; Tan Hui Yung Janet (CEI: R1104487)

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https://t.me/Fasttempcontractjobs

EA License No: 05C3451

· Attend to phone-in enquiries and/or emails correspondence and provide personalized services to customers in a timely, efficient and professional manner.

· Accurate case logging into the Customer Relationship Management system.

· Follow-up on all outstanding/existing cases.

· Liaise with Business Unit Stakeholders and Overseas Partners to rectify service-related issues with effective solutions to achieve maximum customer satisfaction.

· Reports to the Customer Service Supervisor/Team Leader.

· Any other ad-hoc duties as assigned by your Customer Service Supervisor/Team Leader.

Requirement:

· GCE 'O' level

· 1 year Customer Service experience in call center (Inbound calls)/ Customer Service related industry is preferred

· Active listener and possesses problem-solving skills

· Fast learner, good team player in a fast-paced environment

• Assist to set up machine
• Handle installation of machine and training
• Lapping and polishing of machine operation
• Ad-hoc duties as assigned

Requirements:

• Training will be provided
• Min Higher Nitec in Electrical/Mechatronics
• 5 days work week (Mon to Fri, 830am - 615pm)
• Location: Ang Mo Kio
• Salary up to $3000

How to apply:

Interested applicants kindly state your Expected salary, Last drawn salary and Starting date.

We regret to inform that only shortlisted candidates will be notified.

EA Personnel: Wong Lin Lin

EA Reg ID: R1659675

EA Licence No.:19C9603