Job Highlight

Salary: $2000 - $2600

Contract: 6 months

Working Location: Nearest to Redhill MRT

Working Hours: Monday to Friday, Office hours

Job Descriptions

• Support team to implement and execute funded programmes, projects and campaigns on disability and inclusion.
• Co-ordinate meetings and follow ups with key stakeholders (e.g. social service agencies, social enterprises, media partners) to embark on initiatives that promote disability awareness among the general public and in targeted settings.
• Support filming and media partnership projects that amplify disability inclusion messages.
• Support the development and implementation of impact evaluation framework for various Public Education efforts.
• Take initiatives to measure the corresponding outcomes and impact.
• Update budgets and generate reports for periodical updates to funders.

Job Requirements

• Only Singaporean need to apply.
• Degree/ Diploma in Marketing/ Communications background.
• Proficient in Microsoft Office/ Canva is advantageous.

Interested candidate please click ‘Apply Now’. We regret to inform that only shortlisted candidates will be contacted.

Yee Kar Seng

Outsourcing Team

BGC Group Pte. Ltd.

EA Registration No.: R22107286

EA License Number: 05C3053

SERVICE TECHNICIAN (HOME APPLIANCES)

$1,900 to $2,800 per month

Job Description

Servicing & Repair

· Repair, maintenance and test tasks for home appliances

· Providing service and customer support

Requirements

· Working Hours: 5.5 days (Monday – Friday : 08:30am to 05:30pm, Saturday: 08:30am to 12:30pm)

· Relevant working experience

· All ages are welcome to apply

· Able to speak English and Chinese in order to assist and communicate with clients.

· Near Simei (East region)

· Salary will be commensurate based on experience and qualifications.

· Please call 96178475 during office hour if you are interested

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 4,900.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 4,900.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Descriptions

• Greet and assist customers with orders.
• Operate cash registers, process transactions, and maintain a balanced cash drawer.
• Prepare food items following Fun Toast's recipes and safety standards.
• Coordinate with the kitchen for timely order preparation.
• Ensure cleanliness in the kitchen and dining areas.
• Multitask efficiently during peak hours.
• Collaborate with the team for smooth operations.
• Adhere to company policies and procedures.
• Upsell additional items to enhance customer experience.

Job Requirements

• Positive attitude and strong customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for cashier duties.
• Excellent communication and interpersonal skills.

Working hours

• 6 Days Work Week , 7 hours a day excluding 1hr break
• 7am to 4pm or 11am to 8pm

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

· To assist guests with check-ins & check-outs.

· To process payments & documentations.

· To provide necessary assistance to ensure guests' satisfaction.

· To answer all calls & to assist accordingly.

· To fulfill any other duties as assigned to him/her.

Requirements:

· Singaporeans only

· At least 1 year experience in a similar capacity in the Hospitality industry

· Minimum GCE ‘O’ Level or equivalent.

· Knowledge in Opera PMS is preferred

· Good communication skills (written and oral)

· Proficient with Microsoft Office applications

· 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 31 March 2024.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

As a Customer Service Administrative Operations Manager, you will be responsible for overseeing and managing the daily operations of the customer service and warehouse logistics department. You will provide product and services information, handle customer’s questions, and resolve any emerging problems that our customers might face. To ensure exceptional service to our customers while adhering to company policies and procedures. Your role will involve optimising workflows, implementing best practices, and driving continuous improvement initiatives to enhance the overall customer experience.

Role Description:

• Oversee and handle the daily operations of customer service department, including customer’s order, email correspondence and other customer inquiries, to ensure the delivery of high-quality support to customers
• Develop and implement efficient processes and procedures to streamline operations and improve productivity
• Facilitate communication between the customer service department, including warehouse and other internal teams (e.g. product development) to address customer feedback
• Handle customer’s feedbacks and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Oversee and handle the daily warehouse operations such as facilitating inventory of inbounding and outbounding of stocks, logistics, and space management
• Oversee and handle inventory stocktake exercise
• Oversee and ensure smooth operations of picking and packing of orders
• Ensure daily housekeeping of warehouse

Role Requirements:

• Previous relevant experience in Customer Service
• Minimum diploma qualification
• Possess Intermediate Microsoft Office skills
• Good communicator, attitude and interpersonal skills
• Strong sense and interest in fashion
• Meticulous with details
• Must be able to converse and write in English fluently
• Witty and good with problem solving
• Self-motivated, well organised – able to time manage independently on multiple tasks
• Must be able to work in a team/ individually and possess a strong leadership role

Location:

• 8 Jalan Kilang Timor, #02-04, Kewalram House, Singapore 159305

Roles & Responsibilities

• Provide guest service related in F&B operation.
• Ensure cleanliness in the restaurant.
• Handle guest queries in the restaurant and provide assistant when needed.
• Cover duties during breakfast operation.
• Adhoc tast assigned by the Manager.

1) Attend to walk-in customers and email enquiries on printing

2) Helping with printing and completing the print job

3) Basic English & PC skills required to answer enquiries

4) Those with experience in the printing industry or skilled with using Adobe Illustrator & Photoshop will be given higher starting salary

The Job

You will provide prompt and quality front-line services to patients. Your role will involve registration and scheduling appointments for patients and collecting of payments from patients. You will also assist nursing and clinical staff with patients related activities and provide clerical support to the department. You will also be trained to perform oral, mid turbinate or nasopharyngeal swab and collecting the specimens for testing when deployed in pandemic roles as and when required.

Job Requirements

• GCE 'O' or GCE 'N' Levels, preferably with Certificate in Office Skills
• Diploma holders may be considered for the Senior Patient Service Associate position
• Prior experience in healthcare, hospitality or customer service will be an advantage
• Good interpersonal and communication skills
• Strong passion to serve the patients
• Willing to be attired in PPE (personal protective equipment) and be mask-fitted
• Willing to undergo rostered routine testing (RRT) swab when required

You will support Admitting Services Department in performing registration services, providing financial counselling and collecting of payment / deposits from patients.

Your duties shall include, but not be limited to the following:

• Register patient admissions / visit information in the required system at Department of Emergency Medicine (DEM)
• Provide estimated hospital charges to every patient’s admission
• Collect payment for admission and outpatient services
• Handle enquiries through phone and over the counters

• NITEC / Diploma in any discipline
• Good interpersonal and communication skills
• Proficient in Microsoft Office applications
• Able to perform 3 rotating shifts including night shift, weekends and public holidays

The Job:

The Patient Service Associate (PSA) will serve as a point of contact who assists Community Nurses and Senior Care Coordinator Associates (SCCAs) / Care Coordinator Associates (CCAs) to answer calls and attend to general enquiries from SingHealth residents and patients. He/she will manage registration, appointment scheduling, referrals and billing to ensure smooth consultation with SingHealth HSG team. He/she will support the SingHealth HSG team in administrative and secretariat duties such as referral management, data collection and management, report collation and arrangement of multidisciplinary team sessions.

Job Requirements:

• NITEC/GCE N/O/A Levels with 2 years of experience
• Diploma holders (preferably healthcare related) with 0 years of experience
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Good organising and coordinating skills

You will support the Office for Service Transformation in the execution and implementation of cluster-wide service transformation projects to improve patient care and service. You will lead the team to take design concepts forward and work hand-in-hand with partners and stakeholders to implement service transformation in a variety of healthcare and community settings. You will distil business and user requirements and work with stakeholders to design new initiatives to improve patient care and staff experience.

You will plan and conduct the research and study of users (patients and/or staff) at various touch points throughout the service experience and journey, map workflow processes, identify problems and propose changes and improvements. You will also plan and lead the conduct of ethnography, data mining / gathering activities and statistical analysis to qualify / quantify potential areas of improvement, track the execution of projects, and measure the impact of initiatives.

You will assist and support project leads in the identification of appropriate journals or research publications and in the scoping and drafting of the project plan, including seeking expert opinions and guidance from various SingHealth domains and departments, monitor and report project performance against set targets and propose action plans to improve performance and organisation results where necessary.

You will ensure the success of healthcare service transformation projects, in close consultation with key stakeholders, and support the division and department in strategy formulation, execution of strategic plans and communication of projects to stakeholders.

You will conduct horizon scanning and literature research for new ideas and emerging market trends for innovation and technology, and perform secretariat functions at division, department, senior management and any other assigned meetings.

Job Requirements

· Bachelor’s Degree in any discipline with 2 to 4 years of relevant working experience

· Proficiency with Microsoft Office applications

· Proficiency with Statistical applications and in Project Management would be an added advantage

· Prior experience in a service design / process redesign / process improvement

· Prior experience in a healthcare setting is an added advantage

· Team player

· Excellent verbal, written communication and interpersonal skills

· Adept at handling complex, ambiguous and challenging situations and comfortable with change in a fluid environment and a growing organisation

· Able to work independently and in teams with diverse team members, dynamic reporting lines and multiples stakeholders

The Job:

The Patient Service Ambassador is responsible for providing primary care coordination and administration support to facilitate care of patients.

The job includes but is not limited to the following:

• Providing support to patients by helping to schedule appointments for ancillary services
• Populating the Chronic Disease Registry (CDR), as well as updating and maintaining patient records
• Tracking of patient's appointment and conditions
• Providing assistance to Specialist Outpatient Clinic (SOC) clinicians in explaining available options for follow-up at primary care
• Counselling and motivating patients in following up their care in primary care
• Gathering feedback and conducting patient satisfaction survey

Requirements:

• Minimum GCE O Levels with 1 year of working experience
• Diploma in any discipline with no working experience can be considered
• Proficient in Microsoft office (Word, Excel, PowerPoint)
• Caring and patient-oriented

You will provide prompt and quality front-line services to patients for the Radiology department. Your role will involve registration and scheduling of appointments for patients and collecting of payments from patients.

Requirements

• GCE ‘O’/ 'N' Level Experience in healthcare, hospitality or frontline customer service will be an advantage
• Good interpersonal and communication skills
• Able to perform 2 rotating shifts, including weekends and Public Holidays (1st shift: 7.30am to 4.30pm/ 2nd shift: 12pm to 9pm)

Duration: 6 months
Working Schedule: Hybrid model (3 days WFO and 2 days WFH)
Working hours: Usual Monday to Friday 9am to 6pm

Responsibilities

• Execute processes and drive projects that have well-defined scope, effectively managing the activities that lead to successful outcomes of immediate team objectives.
• Consolidate information into a central location including stakeholders, plans, prioritized objectives, estimated task durations, risks, schedules, and dependencies.
• Develop the ability to adjust to deliver results on time using discretion and independent judgment in determining appropriate steps.
• Monitor and communicate progress, risks, and mitigations for defined programs and tasks.
  Proactively seek out guidance and apply existing best practices to improve existing programs and keep projects on track.
• Align stakeholders on decisions and changing circumstances.
• Support an established program within and across an organization
• Develop the ability to identify stakeholders and work with them to plan and prioritize objectives, estimate task durations, and ensure schedules and dependencies are aligned and support those objectives expertise
• Develop the ability to apply communications management skills, represent the state of a program in typical situations with minimal guidance.

Develop relevant domain knowledge required to perform job (e.g., Google Sale worflow & tools, Customer Centricity principles)

Responsibilities under the direction of Manager

Cmmunications Management

Coordinate and deliver program communications in close collaboration with program stakeholders, including metrics progress, meeting notes, meeting AIs, decision/escalation logs, newsletters, and websites. Ensure communications are organized and visible to immediate program stakeholders.

Execution and governance
Collect data relating to program progress from program stakeholders. Maintain project trackers and status reports in close collaboration with program stakeholders. Identify and execute on program tasks. Execute on program governance by collecting data to inform mitigations, postmortems, and escalation reports. Facilitate effective meetings. Ensure programs instill Product Excellence values by keeping product quality, utility, and user experience top of mind. Ensure programs address Trust and Privacy by incorporating brand trust and reputation into decision-making. Advocate for Product Inclusion by considering equitable outcomes for all users in all addressable markets.

Planning
Author program charter that addresses scope and timeline of basic program, specify program OKRs, and explain resource requirements/dependencies, in close collaboration with program stakeholders. Create project plans that break down a project into discrete phases aligned to the product development lifecycle, including risks/dependencies.

Stakeholder management
Author stakeholder map that specifies who is impacted by, and who influences, program outcome in close collaboration with program stakeholders. Document program team roles and responsibilities. Ensure stakeholders are aligned on program plan and progress. Identify stakeholder misalignment and coordinate resolution. Demonstrate solid judgment on escalation management.

Skills

- Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests

- Experience working in/with B2B sales teams Proven success in complex project management and execution - - - Experience working with business and technical stakeholders in translating needs and business priorities for systems into tools requests

- Experience working in/with B2B sales teams Proven success in complex project management and execution Process / workflow experience

Key Responsibilities:

• Manage incoming calls and deliver consistent advice & support to customers on our services and memberships in accordance with the company’s service standards and quality objectives
• Resolve customers’ enquiries, complaints and feedback
• Assist with membership enrollment process
• Provide remote technical assistance to customers
• Manage outgoing calls to customers during customer journey including satisfaction survey
• Analyze each situation and escalate calls to the right team

Key Requirements:

• Possess relevant experience in the call centre / customer service environment
• Excellent communication and listening skills with the ability to empathize and provide solutions to the customers
• Excellent team working skills and flexibility in approach to work
• Strong organizational skills, ability to multi-task and detail oriented
• Able to work on rotating shift (including weekdays and weekends) - 12 hour shift

Our client, a well-established MNC is seeking for a Customer Service Executive ( Frontline ) - MNC/Luxury brand - Up To $ 4,900.00 + Attractive Bonuses / MNC/ Central Area, 5 days work week, Office Hour

Requirements

• Min a Diploma or Degree in Customer Service Relation/ Hospitality / Tourism or relevant
• At least 3 to 5 years experience providing face to face Customer Service functions.
• Willing to work in a fast pace environment
• Candidates from Airline, Retail or F&B industry are welcome to apply
• Strong communication and interpersonal skills.
• Confident, willing to learn and perseverance.
• Independent and team player

Others

• Salary: Up to $ 4,900.00 + Attractive Bonuses
• 5 days work week, Office Hour
• Central area

Interested candidate can send in your resume with a photo attached (word format prefer) to [email protected]

Job Description

1.) To liaise with customers via email on

- Shipment inquiry

- Booking Requests

- To assess & manage individual flight's capacity

- To input booking details into the in-house system

- To finalize C.B.A (cargo booking Booking Advice ) for all flights

- To update uplift status to customers via email

- To attend to phone calls from customer

2.) To liaise with internal stakeholders on

- Flight schedule updates

3.) To liaise with local Ground Handling Company on

- Documentation descrepencies

- Cargo descrepencies

- FFM/FWB/FHL transmission descrepencies

4.) To communicate with our overseas office on

- Transhipment cargo movement

- Flight's capacity management

5.) Other Side Duties

- Assist in billing when required

Minimum Requirements

- Qualification Nitec and above

- Must be proficient in Microsoft Word / Excel

- Possesses the right customer service etiquette

Working Hours - 5.25 days

Office hour - 9am to 6pm - Mon to Fri

9am to 1pm- (Alternate Saturday)

Job Highlight:

• Contract Postion ( 12 months)
• Maxwell Central, walking distance from MRT
• Monday to Friday, 9am to 6pm

Job Description:

• Routing feedback to the rightful department in an accurate and timely manner.
• Replying to feedback submitted by members of public.
• Contacting members of public, when needed, to clarify their feedback.

Requirement:

• Only Singaporean
• Degree
• Experience in Customer Service, Manage feedbacks related field

Interested applicants please click "Apply Now" or email to [email protected].

We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Lucas Tan

Outsourcing Team

BGC Group Pte Ltd

EA Licence Number: 05C3053

Responsibilities

• Be accountable for the quality of service and performance; ensuring future demand from growth and projects is understood and factored into capacity plans for all associated systems
• Maintain high performing service support functions including IT Service Desk, Desktop Support, and VIP Support
• Take ownership of major incidents to ensure coordination of resolving parties, effective communication with stakeholders, and post-incident review
• Monitor, control, and support service delivery; ensuring systems, methodologies, and procedures are in place and followed
• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes meeting support
• Make recommendations for Service Improvement Plans and ensure actions are followed through to completion on time
• Effectively deliver/manage Staff Management including recruitment, mentoring, training, target setting, and performance assessment
• Track and update all project statuses and ensure that all project documents are current, complete and categorize appropriately
• Create and manage project plans and identify resources needed for the success of the project
• Participate in RFP/tender preparation and evaluation
• Manage all project stakeholders, including customers, sponsors, internal executives, project resources, and subcontractors

Requirements

• Must have at least 5 years of experience in Service Delivery
• Minimum ITIL foundation certified
• Excellent leadership and people management skills
• Excellent written and verbal communication skills
• Willingness to support and mentor junior staff
• Excellent customer-facing/customer-service skills
• Able to work under pressure and meet deadlines
• Able to demonstrate a high degree of flexibility including out-of-hours working
• Excellent organizational skills
• Self-motivated and able to take responsibility
• Able to manage and prioritize tasks and time efficiently

Qualification Requirements:

• Bachelor’s degree in Computer Science, Engineering, Mathematics, Statistics, or equivalent experience
• 5-8 years of experience in Information Technology. Relevant experience in managing IT Assets is advantageous.
• Experience and strong subject matter expertise with IT Service Management processes including Configuration, Change, Incident, Problem and Release Management
• Possess working knowledge of IT Service Management and CMBD processes with hands-on experience in one or more ITAM/SAM tools, like ServiceNow, BMC Helix, HPSM etc.
• Specialized knowledge of defining, documenting, and implementing Asset Management and Configuration Management processes for both hardware and software CIs
• Experience in data analysis, SQL, R/ Python (Or other tools for statistical analysis) and data visualisation tools is advantageous.
• Strong attention to detail with excellent troubleshooting, verbal, and written communication skills
• ITIL Framework knowledge with a strong understanding of ITIL tools, processes and terminology is an advantage.
• Ability to influence a cross functional team to obtain desired results.
• Strong interpersonal communication skills to build good relationships with stakeholder.
• Ability to work to tight deadlines and manage multiple high-level tasks under pressure in a fast-paced environment.
• Highly analytical with strong understanding of the IT fundamentals and general knowledge on Enterprise IT
• Possesses a service-oriented nature with ability to learn new tools and technologies quickly.
• Meticulous and Quality conscious

Highlights:

• Health insurance
• Dental reimbursement
• AWS + Performance Bonus
• Friendly environment
• Multiple buses to town
• Upcoming Havelock MRT Station (TE16) just outside our office

Job Summary:

The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure service quality satisfaction.

Job Description:

• Effectively handle and manage customers’ feedbacks and complaints
• Responsible to upkeep the service level to ensure service excellence delivery to both internal and external customers and partners
• Responsible for front-office and back-office duties which includes customer enquiries, quotations, order processing and fulfilment
• Work closely with team members to ensure accurate and timely delivery of services
• Participate actively in the customer retention program and strategy
• Tracks and assist in collection of outstanding payments in relation to the income generated from your department
• Ad-hoc duties such as billing and filing
• Perform other duties or projects assigned

Requirements:

• Minimum Diploma and 3 years of experience in service-related industry
• Meticulous, organised and an effective team player
• Good command of English and Chinese, written and spoken, to liaise with English and Chinese speaking clients
• Immediate commencement

✅ Fresh graduates are welcome to apply

Responsibilities:
-Liaise with Customers/Carriers and agents for import and export shipments
-Work out quotations for customers
-Import/Export permit declaration and custom clearance
-Building business relationships with new customers and partners
-Prepare documentation and summary for customers' daily shipments
-Issue invoice and costing

✅ Requirements:
-Customer Oriented with good interpersonal skills
-Good written and oral communication skills
-Able to work independently
-Familiar with air/sea Import and Export cross trade shipment will be an added advantage
-Min O Level, preferably 1-year relevant experience

Location: Changi Area

Job Types: Full-time, Permanent

Salary: $2,000.00 - $3,200.00 per month

You will be required to attend to calls, faxes, emails and other forms of electronic communications (including but not limited to live chats, messaging) from patients, patients’ family members, members of public, other government agencies, other public and private health institutions and SingHealth staff, with regards to general enquiries and appointment-related matters. You will assist with the rescheduling and cancellation of Radiology appointments and review the patients’ appointments for Specialist Outpatient Clinic consults to the respective Central Appointment Call Centres. Your duties also include handling and resolving complaints and feedback, and assisting with collecting and collating calls information and/ or statistics, where required.

Job requirements:

• At least Higher NITEC/NITEC/ GCE N/ O/ A Levels
• Prior experience in service industry will be an advantage
• Team player with a positive attitude
• Ability to engage people over the phone in a courteous, timely and professional manner
• Must be fully vaccinated against COVID-19

Job Description:

• Address and follow up on customer quotation inquiries via email or phone calls.
• Timely submission of customer quotations through email or online platforms.
• Foster and maintain positive customer relationships.
• Provide Regulatory Support – handle online permit applications and maintain approvals in our ERP system.
• Oversee utility bill payments and coordinate office services efficiently.
• Coordinate office maintenance services and monitor office assets/equipment.
• Procure and manage office supplies, including stationery and refreshments.

Job Requirements:

• Strong attention to detail.
• Quick learner for our ERP system.
• Resourceful with a positive attitude.
• Preferably some experience in Customer Service.
• Candidates with experience in the pharmaceutical/science industry are preferred.

Salary Package: $2,800 per month