Duration: 1 Year Extendable/Convertible

Working Location: Kallang Sector

Working hours: 08.00am – 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm

Up to 3 months bonus per year

Job Responsibilities:

• Answer incoming queries and address in a professional and timely manner
• Provide accurate and detailed information to customers regarding products and services
• Resolving customer issues, complaints or concerns with empathy and problem-solving skills
• Documenting customer interactions and maintaining accurate records in the database
• Adhering to company policies and procedures while maintaining a positive and customer-centric attitude

Job Requirements:

• At least 2 years of experience in Contact Centre handling voice and/or non-voice channels (Calls/Emails/Whatsapp), to answer queries regarding Termination process, Liaison with customers on T&C, Adhoc (e.g: Natural Cool, delay in installation)
• Possess excellent interpersonal, communication and customer service skills
• Able to work independently in a face-paced environment while being a cohesive team member
• Self-directed, able to multi-task, self-motivated and able to work under pressure
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Position: Professional Service, IT Procurement

Employment Type: 1-year agency contract (Highly Renewable)

Location: Ang Mo Kio

Working hours : 9am to 6.30pm ( Monday to Thursday), 9am to 6pm (Friday), with 1 hour lunch break.

Responsibilities

• Liaise with stakeholder to understand requirement and purpose of purchase/tender.
• Validate purchase requirement and issue RFQ/RFP.
• Conduct RPF, RFQ and RFI Activities.
• Source, request, negotiate and compare prices, on IT product, service and maintenance for purchase/tender.
• Sourcing and selection of vendors to ensure cost competitiveness, timely project delivery and quality of work.
• Prepare procurement documents, cost analysis, and negotiate with suppliers.
• Contract Management work covering review, contract negotiations and coordinate with Legal Team and Internal Stakeholders on setting up contractual agreement to ensure timely execution of contract for projects.
• Processing vendor contract with Legal Team and Vendors for new and renewal project.
• Maintain contract documentation and timely contract.
• Vendor Sourcing and on boarding, conducting Anti-money laundering / Anti-bribery
• Ad-hoc duties from Management

Requirements

• Minimum 5 years of procurement experience, preferably in IT Industry/Bank.
• Experience in procuring IT hardware/software and professional services is an advantage.
• Experience in local and overseas vendor management is an advantage. Negotiation skills is necessary.
• Good understanding of quotation and contract’s terms and conditions
• Good knowledge in Contract Management
• Experience in conducting Anti-money laundering / Anti-bribery Checks is an advantage.
• Able to work independently and as a group in a fast pace environment

If keen, kindly forward your CV to [email protected]

Tangspac Consulting Pte Ltd
#03-02 The Octagon, 105 Cecil Street, Singapore 069534
EA Personnel Name: Olsem Stefanus Emmanuel
EA License: 07C3635 | EA Registration: R2094432

- Establishing everlasting connections with our clients.

• Respond promptly and professionally to incoming inquiries.
• Offer precise and comprehensive details about products and services to customers.
• Resolve customer issues and complaints empathetically, using problem-solving skills.
• Record customer interactions accurately in the database.
• Maintain a positive, customer-focused attitude while following company policies.
• Perform additional tasks as assigned by the Supervisor.

Requirements

• At least 2 years of experience in contact centre handling voice and/or non-voice channels
• Possess initiative to respond to customer’s needs with a commitment towards service excellence
• Proficient in MS Office applications

Other information

• Duration: 12 months extendable/convertible
• Working Location: Kallang Sector
• Working hours: 08.00am – 6.00pm (Monday to Friday) and Alternate Saturday 08.00am – 1.00pm
• Up to $2700 + 3 months bonus per year

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Responsibilities:

• Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.
• Conduct quality inspection of 100% of the units to identify defects for rectification, certify unit readiness for handover prior to Notice to Take Possession being served by ensuring that home units handed over to home buyers are in good condition.
• Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.
• Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

Requirements:

• Minimum ‘A’ Level/Diploma in Real Estate/Building
• Minimum 2 – 3 years in Real Estate and Customer Service
• Good written and verbal communications skills
• Pleasant, energetic personality with positive attitude
• Good organizational and problem- solving skills
• Customer oriented
• Adaptable to new and changing situations

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Main Duties:

• Manage operation of retail outlet
• Provide strong leadership
• Review operation chain and procedures and identify any lapse for improvement to the Directors
• Review operation SOP and compliance to make necessary recommendation
• Liaise with supply chain team to ensure smooth operation for the outlets
• Handle complains with care
• Handle any disciplinary issue
• Any other ad hoc duties assigned by the management

Requirements:

· Willing to work on shift and weekends

· Minimum 3 years retail operations experience

Job Description:

Technical Support

• Be the first contact point to provide technical support to ensure exams delivery, especially for computer-based test.
• Support operation teams by ensuring systems and devices which are used for exams purposes are compliant, working properly.
• Lead to establish best practice in providing technical support for Computer-Based Test delivery, and implement the best practice in countries to improve operational efficiency.
• Monitor venue provider tech performance, analyse the root cause of tech incident to mitigate technical risks.
• Provides technical assistance leading up to and during Computer-Based / Paper-Based test delivery, including venue sourcing, venue set up, test day delivery and post-test activities.
• Support exams new products rollout and act as the first contact point to be able to resolve technical issues in a timely manner.
• Log and report technical incidents of exams products, make improvement plan and take actions to mitigate technical incidents in exams delivery.
• Lifecycle management of devices used in exams delivery and ensure technical readiness of equipment and connectivity at test venues.
• Work with the operation team to deliver venue provider and venue staff training, particularly in system operation, including to design the proper training materials and online quizzes based on the business or operation model.
• Occasional work travel according to business needs.

Risk & Compliance

• Work with the operation team to ensure that digital systems and CBT systems are compliant with QCA and Exams delivery guidelines, including making technical mitigation plans to minimize known technical risks and implementing the plan to improve operation efficiency.
• Establish best practices in supporting CBT exam delivery from the technical perspective to ensure all relevant test activities have complied.

Relationship & People management

• Be the point of contact person to local IT service vendor, proactively work with operation team, IT service vendor, and venue technician to deliver exams smoothly.
• Manage ITSD team for Thailand, Malaysia, Singapore and Vietnam, allocate support resources based on actual needs either in a remote way or onsite support to fulfil operation or business requiremets.
• Cooperate with Global Information Service team, regional team and local IT colleagues to implement technical changes.

Job Requirements:

• Bachelor's Degree or equivalent
• Excellent computer skills, solid knowledge of hardware, software, network
• Understanding and experience of risk and compliance management
• Have experiences in support end-user to resolve technical issues.
• IT Skills (Troubleshooting in hardware and software, Solid knowledge in network, computer, operating systems)
• Experience of supporting on delivery of computer-based exams (desirable)
• Troubleshooting experiences of hardware, software and network devices (desirable)

Interested applicants, please submit your updated resume in MS WORD format via Apply Now for immediate processing. Do include your availability, last drawn & expected salary.

**We regret that only shortlisted candidates will be notified. Thank you.

Ashlynn | R21100397

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Company: Fashion Industry

Location: Central

Position: Customer Relationship Management Manager (Job ID:18777)

Job Description

• Analyze customer behaviour, preferences, persona and purchase patterns using CRM and data analytics tools.
• Measure and report on key CRM metrics, such as customer acquisition, retention, and lifetime value etc.
• Utilize data analytics tools and techniques to analyze program performance and customer behaviour.
• Leverage customer feedback and insights to identify areas for improvement and implement necessary changes.
• Develop and manage customer loyalty programs, including rewards, incentives, and exclusive offers.
• Identify opportunities to enhance customer retention and reduce churn through targeted initiatives.
• Implement customer win-back campaigns and strategies to re-engage inactive customers.
• Develop and execute targeted marketing campaigns to promote the loyalty program and engage members.
• Create compelling and personalized loyalty program communications, including email campaigns, in-app messaging, and targeted offers.
• Collaborate with the marketing team to align loyalty program campaigns with overall marketing initiatives.
• Utilize marketing automation tools to streamline and optimize CRM processes.
• Manage and conceptualize marketing campaigns via new and existing channels to create, build and maintain strong customer loyalty and relationships
• Ensure consistent and optimum utilization of marketing channels, loyalty programs and campaigns to create, build and maintain strong customers
• Drive initiatives to engage customers across all communications channels
• Responsible for segmentation and profiling of customer database to support end-to-end campaign execution, from requirement gatherings, extractions, executions, communications and report tracking of campaign performance
• Transform customer data into actionable insights to drive intelligent customer engagement

Job Requirement

• Bachelor's degree in Marketing, Business or a related field
• 3-5 years of experience in a high-volume Customer Experience and/or Customer Service function
• At least 1 previous background in managing a medium to large scale CRM implementation project
• Proficiency in using CRM tools and platforms
• Preferably with at least 2 years’ experience in fashion/ retail industry and/or E-Commerce industry.

Interested applicants please send your resume to [email protected] with email subject header "Job Application for Customer Relationship Management Manager (Job ID:18777)".

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Effective from 1 October 2020 under the new Employment Agencies (EAs) Licence Conditions, EAs will be required to collect the personal data (e.g. NRIC number number for overseas candidates) of applicants referred to employers for permanent or contract job positions of at least six months with a fixed monthly salary of S$3,300 and above.

PDPA requirements on collection, use, and disclosure of personal data would not be applicable to EAs that are collecting such information as it is a regulatory requirement by Ministry of Manpower.

Please find Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Koh Siew Xing

EA Registration No: R22104418

Pasona Singapore Pte. Ltd.

EA License No:90C4069