Customer Service Officer

Location: Singapore (Central Promenade/Suntec Area)

Interested to understand how money and the financial system works? Love being around real money that has been used as a medium of exchange since 5000 years ago? All that glitters is not just gold but silver as well!

As a Customer Service Officer, you will be trained to build a solid foundation and career within the precious metals and bullion industry. Gain first-hand working experience with us today!

Job Scope and Responsibilities:

1) Managing and handling all our customer’s needs with impeccable customer service, through all communication channels with proper knowledge, energy, and passion. We need people with great interpersonal skills!

2) Performing strong-room duties such as replenishing and labeling inventories, weekly inventory checks, daily cash checks, and daily safety and cleanliness checks.

3) Performing shop and cashier duties such as sales and purchase orders, purity and weight tests, SKU creation, executing excel template formulas, manning display items, and always keeping the counter experience a great one for customers. You will also be expected to do the daily closing of the shop with your colleagues (except on your off days).

4) Communicate effectively and be proactive to help out whenever and wherever help is needed.

5) Must be able to maintain and perform with the utmost integrity at all times.

Kindly Apply With Us If You Have The Follow Attributes:

1) Integrity - Trust is the ultimate currency in our business. As you will be dealing and surrounded with large amounts of high-value items, we require people only of the highest integrity to join us.

2) Meticulous - The devil is in the details they always say. You will be expected to do four-eyes verification with your colleagues and managers before executing any orders. The difference between a few grams in this industry can mean thousands of dollars.

3) Weekend Warriors - Hate rushing and squeezing during peak hours, public holidays, and weekends? Join us and have your off days on non-peak days! You will be expected to be able to work on Weekends and Public Holidays. Your daily working hours might be from 10 am - 9 pm, with an-hour to an hour plus break provided depending on your shift. You will be entitled to a minimum of two to three rest days per week depending on your shift hours.

4) A strong command of both verbal and written English is a must. Proficiency in other optional languages and dialects such as Mandarin and Cantonese would also be welcomed.

5) Minimum qualifications: GCE 'O' Level or Higher.

Benefits:

1) 14-21 days of Annual Leave provided

2) Medical, Outpatient, and Accident Insurance for Employees

3) Up to 1-3 Months Bonus Depending on Attaining Goals

4) Annual Leave Rollover and Annual Leave Encashment

5) Salary ranges between 2700 SGD - 4100 SGD

Kindly email a short introduction along with your CV to [email protected] if you wish to find out more!

*Information sent to us will be kept strictly confidential.

*We regret that only short-listed candidates will be notified.

Thank you!

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Highlights

• Oversea business trip Opportunity; On-job training provided
• Medical, Dental, Insurance Benefit; Good Learning Opportunity.
• Birthday Leave; Office near MRT Station; Performance Bonus

Job Description

Responsibilities:

• Handle FIT/GIT bookings
• Build and maintain long term relationships with airlines, overseas suppliers etc
• Coordinate with airlines and issuing of Air-Tickets
• Coordinate and confirm land and hotel arrangements
• Generate budget, invoices and exchange orders
• Support Product Executive/Manager in all ways
• Assisting in doing Sales kit

Requirements:

• Only for Singaporean
• 3 years of relevant experiences in Travel Industry with knowledge of Abacus - Ticketing
• Good knowledge of tour products and tour leading
• Strong Interpersonal and Communication skills
• Self-motivated and able to work independently
• Strong sense of initiative and teamwork
• Excellent communication skills in English and/or Mandarin - in order to liaise with Chinese speaking client

Position title : Service Crew

Location: Beach Rd, Bugis

Working days : 6 days ; 7:00am -3:00pm (based on schedule)

Salary : $ 2,000 - $ 2,300

Responsibilities & Duties :

• Serving food and beverages to customers.
• Taking customer orders ( Using Ipad ) and delivering food and beverages.
• Collect used dishes from tables and clean tables.
• General daily cleaning of dining area.
• Warm greeting of customer with big smile.
• Collection of Cash / CreditCard Payment.
• Check and ensure have sufficient stock ( ie : butter,bread,milk and etc )
• Other duties assigned by the management from time to time.

✅The Supreme HR Advisory Pte Ltd EA No: 14c7279

✅SAMUEL SIAW Reg No: R24124745

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Repair Order Desk Executive

Contract: 6 months contract

Location: Changi North

Responsibilities

• To process/enter customer orders, creating delivery documents, maintain records of transactions and interactions, as well as updating ERP (SAP) and databases (Microsoft Access).
• To ensure accurate and timely billing/invoicing to customers.
• To co-ordinate with, or support other departments to resolve customer service issues.
• To work within the Repair Team to ensure repair SPT and company objectives are met.
• Be responsible, and to prepare, present and/or participate in performance related topics.

Requirements:

• Must be familiar and able to use Microsoft Outlook and Excel.
• Must be able to communicate clearly and write fluently in English.
• Candidates with previous experience in aerospace customer order desk will be highly preferred.
• Candidates with experience using SAP and Microsoft Access will be added advantageous

Preferred Experience/ Skillsets:

• Aviation/ Aerospace: Minimum 1 year
• Customer Service: Minimum 1 year
• SAP: Minimum 1 year
• Repair Order: Minimum 1 year
• Microsoft Access: Minimum 1 year

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/9000

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Duration: 2 years

Location: Kallang

Working Hours: Monday - Friday 830am to 6pm

Responsibilities:

• Handle and reply to Retailers’ and Regulator’s enquiries accurately and timely
• Contribute and meet the KPI of both personal and team targets
• Conduct and support Retailers for Market Trial
• Work in close collaboration within team and internal departments for UAT and other tasks assigned
• Analyse situation and provide with the best appropriate solution
• Any other duties assigned by the supervisor
• Covers MIMO/GE Exception duties

Requirements:

• Entry Level are welcomed to apply
• Minimum Diploma from a local Polytechnic
• 1-2 years of processing experience will be preferred
• Knowledge in systems (e.g., SAP) will be preferred
• Possess initiative, confidence and the ability to work independently
• Proficient in MS Office applications

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

Customer Acquisition Executive (Branch)

Working Location: Island wide branch; Office at Dhoby Ghaut area

5.5 days / 6 Days Working (Bank branches operating hours, may need to work on PH or Sunday according to work schedule)

Salary: $2100 basic + High Commission (Gross $3k ++ or higher)

Responsibilities & Duties:

Promoting services to clients based on their needs and requirement

Follow up with customers regarding their application

Meeting sales target set by company

Other duties as required by the company

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Our client manufactures and designs innovative environmental instruments that drive sustainability.

• Provide service and spare parts quotations to customers enquiries.
• Performs in-house repair and on-site commissioning for various gas and water quality analyzer, CEMS and AQMS.
• Troubleshoot analyzer and advise customers on the best solutions in accordance with standard procedures and safety guidelines of the company.
• Create and maintain strong relationships with customers and provide good support.
• Support in Factory Acceptance Test (FAT) and Site Acceptance Test (SAT) for projects.

Requirements:

• Degree in Mechanical/Electronics/Electrical Engineering or equivalent.
• At least 3 years working experience in the analytical instruments.
• Strong knowledge on gas analyzers, CEMS and water quality analyzer.
• Possess own transport, transport allowance will be provided.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Supervising and coordinating the activities of food and beverage staff, including waiters/waitresses, bartenders, and other service personnel.
• Training new employees and ensuring all staff adhere to service standards, hygiene regulations, and safety protocols.
• Ensuring excellent customer service and handling customer inquiries, feedback, and complaints effectively.
  Resolving issues promptly to maintain customer satisfaction and loyalty.
• Overseeing day-to-day operations in food and beverage outlets, ensuring smooth functioning.
• Monitoring the quality of food and beverage service, presentation, and cleanliness.
• Enforcing health and safety regulations and ensuring compliance with sanitation standards.
• Conducting regular inspections to maintain cleanliness and hygiene in dining areas, kitchens, and bars.
• Motivating and guiding staff to deliver high-quality service and achieve performance targets.
• Foster a positive work environment and encourage teamwork and cooperation.

Responsibilities

• Handle the processing of quotations, purchase orders, and sales orders.
• Ensure timely delivery for both internal stakeholders and external customers by coordinating with customers, vendors, stakeholders to meet delivery requirements.
• Manage and negotiate delivery schedules to ensure they align with customer expectations.
• Oversee inventory management, including tracking stock levels and movement.
• Update and maintain pricing.
• Organize and maintain a comprehensive documentation filing system.
• Address inquiries from customers and business partners effectively.
• Maintain positive relationships with customers.
• Perform additional tasks as needed.

Requirements:

• Minimum of 1 year of relevant experience
• Proficient in MS Office
• Good time management skills, ability to meet deadlines, and strong attention to detail
• Good team player with the ability to work independently

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified.

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9724

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1872398

Posting Personnel: Ng Jwee Ken

Ref: L54V9365

-Developing and implementing operational processes to improve productivity and efficiency.

-Analyzing operational performance metrics and reporting on key performance indicators (KPIs).

-Managing resources, including staff, equipment, and budget, to meet operational goals.

-Identifying operational issues and implementing solutions to enhance overall performance.

-Ensuring that operations comply with industry regulations and standards, and maintaining quality assurance.

-Preparing reports for senior management on operational performance and recommending improvements.

-Singaporean,PR and Malaysian(must stay in sg)

Service Technician

• Salary: $2000 - $3800 ( depend of experience)
• Location: Gul Crescent [Company Transport @ Chinese Garden, Lakeside, Boon Lay]
• Working Hours: 8.15am - 5.45pm
• Working Days: 5 Days [Monday - Friday]

Requirements:

• Minimum Professional Certificate or NiTEC in Electrical & Electronic Engineering / Electrical Engineering
• Experience in repair of forklifts, automobiles, heavy industrial equipment, and knowledge in engines, motors and electrical would be relevant and useful.
• Understand engineering drawing and schematic layout are essential
• Possess Class 3 driving license

Job Description:

• Responsible for outdoor and indoor repair work of all cleaning products.
• Mechanical preventive maintenance - verify mechanical faults, replacement of spare parts and repair.
• Work closely with service technicians for problem solving and coordinating jobs between field service and workshop repairs
• Where there is no outdoor repair, you are required to work within the Company workshop

Lee Wan Ling | Reg No: R23116154

THE SUPREME HR ADVISORY PTE LTD | EA No: 14C7279

Job Description

1) Nights:

• Ensure residents are sleeping in their own beds, safe, and behave.
• Conduct random patrols of all bedrooms at least once an hour and update and record any unusual happenings in the Communications book.
• Look out for and report any signs of danger or misbehaviour, including suspicion of self-harm, sexual abuse or other forms of misbehaviour or refusal to follow instructions.
• To attend to and monitor the health being of sick children and, if necessary, bring them to the hospital.
• Ensure residents are safely evacuated during a fire alarm.
• To clean and tidy the Home, maintaining cleanliness and neatness.

2) Mornings:

• To prepare and ensure residents had their breakfast.
• To clean up the kitchen after breakfast and maintain its general cleanliness.
• Ensure children have all their school belongings ready and sign them out in the movement log.
• To see children off in their transport in the mornings.

Candidate Requirement

• At least GCE 'N' level
• Physically fit and able to stay awake and alert for long hours at night
• Able to relate to children and youths, supervise and manage behaviours.
• Preferably has experience working in a child-centred work environments

Working Hours/Place

• 4-day work week, 10 pm to 8 am (Preferably able to work from Fridays to Mondays, including public holidays)
• Part-timers who can work at least two nights are welcome to apply.
• Our address: 9 Lorong 8 Toa Payoh, Good Shepherd Place, Singapore 319253

Key Responsibilities:

• Assist brides and grooms or families or individual in selecting the perfect outfits for their photoshoots and weddings, offering personalized recommendations that reflect their unique styles.
• Provide excellent customer service by following up with clients on fitting appointments, ensuring their outfits are perfect ahead of their big day.
• Manage the studio's inventory efficiently to avoid overlapping bookings and ensure all clients have access to their chosen outfits when needed.
• Handle wedding gowns, suits, and accessories with care, ensuring they are well-maintained and prepared for fittings.
• Collaborate with the team to achieve both short- and long-term business goals.
• Develop essential skills such as client communication, problem-solving, and teamwork by engaging with clients and addressing their needs.
• Take ownership of tasks and contribute to a smooth, organized workflow within the studio.

Job Requirements

• Minimum qualification: High school diploma or equivalent.
• Prior experience in customer service or the service industry is preferred.
• While not required, a strong interest in creating engaging social media marketing content will be a valuable asset.
• Strong interpersonal and communication skills with a passion for providing excellent customer service.
• Detail-oriented with the ability to manage inventory and scheduling to prevent booking conflicts.
• Able to work effectively as part of a team in a fast-paced bridal studio environment.
• Flexibility to work on weekends and public holidays, based on the studio’s operational needs.
• Positive attitude, willingness to learn, and ability to handle various tasks independently.
• Able to speak both Mandarin and English.

In addition to mastering the basics of handling merchandise such as gowns, suits, and accessories, newly recruited personnel are expected to gain valuable insights into both the wedding & clothing industry. As part of our team, they will play a key role in driving business growth, both short and long term. Equally important is their personal and professional development. We hold each team member accountable for their assigned responsibilities, while encouraging growth in areas like communication, problem-solving, and customer service.

As front-line retail staff, new recruits will encounter real-world scenarios, from client interactions to delivering exceptional service. They will also learn how to collaborate effectively with colleagues to ensure the successful completion of various tasks.

Duration: 1 year

Location: Clementi

Working Hours: Monday - Friday 830am to 530pm

• Responsible for shipping & billing processing using Oracle, Trax & other business tools.
• Ensure commercial documentations are proper, complete and align with sales recognition policy and organize shipment release on timely basis.
• Able to work with various functions Order Management, Accounts Receivable, Trade Compliance, Plants Operations teams to ensure timely release of shipment & billing through system.
• Review commercial clauses, handle type of bonds with bank, Letter of Credit negotiation with bank, issue chamberized origin etc.
• Ensure all related billing issuance are issued accurately, provide complete supporting billing documents to customer, meeting the customer's contract/payment terms and ensure each set of payment collection should be reasonably assured.
• Liaise with internal A/R Collections team and customer to resolve any variances whenever query arise.
• Able to communicate well with all the partners to ensure smooth execution of shipment & billing according to established guidelines.
• Ensure all documents are filed according to Record Retention Policy.

Requirements:

• Diploma or any equivalent in Business Administration or any related course.
• Sound knowledge on International Shipping practice and basic understanding on Finance's terminology.
• Solid understanding of business management systems like Oracle or JDE and Microsoft Excel.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

• Salary: $ 2200 - $ 2800
• Location: Genting Road
• Working Day & Time: 5 Days work week; 8.45am - 5.30pm
  *Require to rotate once a month to manage our Business WhatsApp on Saturday from 0900hrs to 1300hrs) working from home

Responsibilities:

Counter (Primary Responsibility)

• Attend to walk-in customers, be it

A) General Enquiries
B ) Repairs (First-Level Check)
C) Products(s) Viewing & Introduction
D) Showroom Sales
E) Shell Escape Redemption

• Receiving inbound and making outbound calls
• Showroom maintenance (house-cleaning etc.)
• Administrative works (paper works etc.) related to counter and showroom
• Follow-up on customers’ & dealers’ repair sets
• Assist Call Centre when called upon
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Call Centre (Secondary Responsibility)

• Receiving inbound and making outbound calls.
• Administrative works (paper works etc.)
• Assist to handle enquires from our Business WhatsApp
• Liaise and work with inter-department(s) colleagues, to ensure commitment to our valued customer is fulfilled

Requirement:

• Preferably two years of working experience in similar field

If you are interested to apply, kindly WhatsApp me your updated resume in DOC file and allow our Consultant to match you with our Clients.

Whatsapp: +65 8525 2419

Email: [email protected]

Tan Man Ee Reg No: R22108289

The Supreme Hr Advisory Pte Ltd EA No: 14C7279

1. Main Point-of-Contact (POC) with Customer on all requirements of the IT Concierge Services & Operations.
2. Project Management to provision the delivery of outcome-based IT Concierge services and manpower for backend IT support.
3. Monitor and analyze all outcome-based performance metrics (i.e customer satisfaction, responsiveness, resolution rates) to ensure targets for incident resolution, service request fulfilment, response time, and VIP supports are met.
4. Set clear team performance expectations, provide coaching, feedback, and regular performance evaluations to team members.
5. Generate reports (monthly performance and yearly performance review) on operational performance and present findings to the management team.
6. Collaborate with stakeholders to address customer issues and improve overall service delivery quality.
7. Handle escalated customer inquiries and complaints, resolving issues effectively.

Educational Background

• Bachelor’s degree in business administration, information technology, or a related field.
• Relevant certifications (e.g., ITIL, PMP, or Six Sigma) may be preferred.

Experience

• Several years of experience in IT service management, operations, or project management.
• Previous experience in a leadership or managerial role.

Job Responsibilities:

• Lead a team of Customer Experience Officers to achieve KPI
• Respond to survey enquiries via inbound calls and emails
• Conduct survey interviews via outbound calls
• Reach out to the respondents to assist them to complete the survey
• Organize workflow and ensure that officers understand their duties and delegated tasks
• Set goals for KPI and deadlines in accordance to the project timeline to ensure project’s success
• Provide fair, constructive, and timely feedback towards performance expectations and goals
• Manage escalated cases and maintain public relations including any complaints
• Provide assistance, guidance, and coaching support to officers to meet KPI
• Assess work performance of officers and identify areas that need improvement
• Monitor and provide project status report to manager
• Ensure officers understand the survey objectives
• Ensure officers compile, record, input survey returns and data accurately into the system
• Ensure officers conduct verification to ensure completeness and accuracy of data collected
• Ensure that the given KPI are being met based on the project timeline

Job Requirements:

• Only Singaporean may apply
• Minimum 2 years of relevant experience with proven record in supervisory role

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Who we are

SimCorp offers an industry-leading integrated investment management platform.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we serve clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a world-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by executing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

Why is this role important to us:

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the effective support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role, you will work closely with the client to provide support and solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. The opportunity presents itself to engage in a lively, continually evolving international business setting with promising possibilities for career advancement. If you want to contribute to our success and develop in a professional environment - grow with us!

What you will be responsible for:

• You will act as the central point of communication with our clients on issues of production support and work to uphold the partnership.
• Provide L1- L3 support for resolving problems and issues that occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Application Configuration maintenance and enhancement and daily operations of the applications (including monitoring and troubleshooting)
• You will be required to work onsite at a client. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

What we value:

• A Bachelor’s degree in finance or economics
• Minimum 5 years experience within asset management, insurance, superannuation funds, funds management, or custodian
• You have experience in SimCorp Dimension or front-to-back office system operations.
• Broad knowledge and solid experience in financial issues - theoretical as well as practical
• You are good at working on and prioritizing multiple tasks at the same time.
• Proactive nature, service-minded, and a natural ability for problem-solving, enthusiastic, committed, result-oriented, and able to thrive in a time-sensitive setting
• Skilled in engaging with clients and adept at creating presentations, coupled with proficiency in English communication, both oral and written)

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

#LI-Hybrid

About Us:

At The 1872 Clipper Tea Co., we pride ourselves on crafting exceptional tea blends that resonate with our rich heritage, artistry, and commitment to quality. With over 30 years of history, our brand symbolizes excellence and remains a beloved choice for tea enthusiasts worldwide. We continually evolve with modern tea trends, aiming to redefine the tea experience and make it accessible to all.

Position Overview:

We are seeking a dedicated and customer-focused Brand Ambassador to join our team. As a Brand Ambassador at The 1872 Clipper Tea Co., you will play a vital role in delivering an exceptional customer experience while representing our brand values with pride.

Key Responsibilities:

· Maintain a smart and well-groomed appearance to align with the professional image of the brand

• Achieve sales targets by recommending merchandise to suit the needs of our customers.

• Ensure that all merchandise are properly displayed

• Order takings, prepare and serve beverages

• Responsible for housekeeping to ensure that the retail area and tea bar counter are always kept neat and clean

• Handle the POS system and ensure the accuracy of all transactions

• Prepare daily store opening and closing with update of daily sales to HQ according to SOP

Requirements:

• F&B or bubble tea experience preferred

• Good command of spoken English and Mandarin as needed to deal with Chinese customers

• Enjoys being around people with a warm personality

• Detail oriented and organised

• Highly motivated team player, self-starter and willing to learn

• Applicants with Basic Food Hygiene license will have an advantage

Compensation

Full time – salary ranges from $2,200 to $2,600 plus good commission

Part time – hourly rate from $9 onwards, depending on experience and skillset

You will enjoy the benefits of:

· Competitive salary, allowances, and commission

· 5 days’ workweek

· Overtime pays

· Tea appreciation training conducted by our tea expert

· Opportunities for career growth and development

· Employee discounts on our premium tea products

· Friendly and supportive work environment.

· Up to 14 days of annual leave

· Up to $1,500 Medical benefit

· Dental benefit

· Insurances coverage

Join us at The 1872 Clipper Tea Co. and be a part of our legacy of excellence in tea craftsmanship. If you are passionate about tea and delivering exceptional customer experiences, we would love to hear from you. Apply now by submitting your resume outlining your suitability for the role.

Our client is delivering innovative solutions for the marine and aviation sectors.

• Respond to customer inquiries via phone, email, and chat regarding services, bookings, and products related to marine or aviation operations.
• Assist customers with the booking and ordering process, ensuring all details are captured accurately.
• Resolve customer complaints efficiently and effectively, escalating issues when necessary.

Requirements:

• Nitec and above
• At least 2 years of customer service experience in Marine or Aviation sector.
• Strong analytical skills with a proactive approach to resolving issues and providing solutions.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R1326740

Our client is the largest maritime safety company globally, setting the standard for innovation in design and engineering.

• Provide expert product and service information, addressing complex customer inquiries and resolving issues promptly.
• Process quotes and orders, including custom requests, and coordinate with relevant teams for delivery.
• Develop and maintain customer relationships through proactive outreach and follow-up actions, ensuring exceptional service to foster loyalty.
• Uphold company policies and safety standards, contributing to an inclusive team environment and completing any additional duties as assigned.

Requirements:

• Nitec and above
• At least 2 years of customer relationship management experience in the Marine or Aviation industry.
• Strong problem-solving skills, capable of navigating complex information and adapting strategies as situations change.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303