Be the difference.

If making a difference matters to you, then you matter to us.

We are now looking for an Senior Customer Success Specialist, APAC; you will act as a strategic partner to our enterprise customers. You will be proactive in ensuring product adoption, building customer relationships, soliciting customer feedback, and analyzing patterns of successful customers. In this role, you will initially report to the General Manager, Pacific.

This is a Permanent Full-Time position, to be based in Shenton Way, Singapore (hybrid working, working from home 2 days/week).

ABOUT THE ROLE

• Responsible to reach out to customers proactively off renewal cycle to understand customers’ situation, and help them solve challenges, directly or by channeling their request to Support & Professional Service teams
• Back up retention teams in peak periods or when coverage is needed
• Provide inputs for the creation of a customer health index, they need to understand risk of churn, and share with account manager and retention teams
• Work with Sales, Professional Services, Product & Support colleagues to address customer needs and ensure best practice product utilization.
• Position as a key point of escalation for designated accounts, to ensure the product can react and evolve to changing customer requirements.
• Understand customer requests that require product updates, qualify them and channel them appropriately to the Product Management team
• Share with enterprise customers the product / company / market messaging designed by our Marketing team
• Passionate about our customers’ experience, you will build and maintain that experience for all customers in your portfolio.
• Become an expert on our product solutions as well as customer use cases and use this knowledge to identify and solve customer pain points.
• Drive awareness of regional user groups and speaking opportunities at Customer Appreciation Events
• Use customer management tools to track customer communication, issues and metrics.
• Drive close collaboration with implementation partner and Professional Services;
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
• Drive high overall customer NPS rates
• Contribute to the future development of the Customer Success initiatives and strategy.
• Managing Customer Relationships: Ensuring customer growth, satisfaction, and retention within the assigned portfolio of accounts in (demand generation, onboarding and/or customer success focused).
• Build, maintain, and execute on account plans for each assigned account and coordinate appropriate internal resources for delivery.
• Attend key design review sessions, review project milestones, attend key project management sessions.
• Understand service agreement terms of each customer contract and ensure the work is completed and delivered to the customer on or before the deadline.
• Develop strong relationships with all key decision makers and influencers across each customer in your portfolio.
• Uncover and mitigate any risk that threatens each customers’ growth, satisfaction, or renewal.
• Engage customers in user groups, focus groups and annual conferences

ABOUT YOU

• Bachelor's Degree in business, sales, marketing, or related field
• 5 years of account management experience in software
• Strong computer literacy, experienced with SalesForce.com and MS Office Suite
• Experience making outbound phone calls to existing clients, identifying their needs quickly and then providing a value proposition
• Experience with CRM tools i.e. SalesForce.com
• Working within a multi-division organization with various sales and marketing channels
• Working in or with products/services related to software industry preferred
• Understanding of enterprise and public sector relationships a plus
• Experience working independently
• Demonstrated proficiency with MS Office Suite (Word, Excel, PowerPoint and Outlook) & presentation tools
• Excellent oral, written and interpersonal skills, including the ability to explain technical concepts in non-technical terms and ability to work well with sales Consultants
• Ability to create documentation that is complete and accurate
• Ability to work with others to learn about products and processes
• Ability to be proactive in asking questions and getting questions answered
• Able to prioritize and work on multiple projects simultaneously
• Attention to detail
• Strong customer service and sales skills
• Ability to organize and prioritize assignments
• Ability to work independently and as part of a team
• Proficiency with Microsoft Office Products (PowerPoint, Outlook, Excel, Word)
• Fluent in English; other Asian languages a plus
• Some travel may be required across the region

ABOUT US

Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide.  The company is headquartered in Alphen aan den Rijn, the Netherlands.  Wolters Kluwer shares are listed on Euronext Amsterdam (WKL) and are included in the AEX and Euronext 100 indices.

For more information about our solutions and organization, visit www.wolterskluwer.com.

Equal Opportunity Employer

Wolters Kluwer and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or any other protected status.

6-month contract (maternity cover) - Asset Transfer Service and Document Verification

Responsibilities

• Perform independent verification of client’s instructions

• Perform Independent Call Back to clients for High Risk Transactions as a form of anti-fraud deterrence

• Co-ordinate & ensure smooth and timely delivery of client’s instructions/documents between two

• processing locations (SG and HK)

• Support quarterly Periodical Fee processing

• Process Closure of Accounts and all their related requests

• Perform Signature Verification for non-account life cycle related documentation

• Process new, renewal or termination of Bankers Guarantee for credit card clients

• Prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers

• (EAM) respectively Regulatory Responsibilities &/OR Risk Management

• Assist to prepare quarterly updates of the Bank’s Authorized Signatory List to various counter parties

• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations

Requirements

• Meiculous and accurate in executing work assigned with a strong risk control approach

• Able to multi-task and work under time sensitive environment

• Team player with the capability to work independently

• Excellent inter-personal skills

• aAble to take initiative Professional and Technical

• Previous experience in back office functionality is an advantage

• Good Knowledge of asset transfer

• Good Knowledge of MS Office software applications, Macros and Visual Basic knowledge as well as an aptitude for technology

Salary: $3000 - $3300

Location: Changi business park

5 weekdays

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 24431

Tel: 6233 0450

HP: 8755-5290

Bryan Huang (R22104680)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang | Registration No: R22104680

About us:

Toby's Estate originated in 1997 in Woolloomooloo, driven by a simple mission: to roast exceptional coffee and foster a family-like environment.

Fast forward 26 years, our spirited team stands united—a cheerful band of unconventional individuals driven by a shared passion for achieving remarkable feat. We remain at the forefront, continuously challenging the boundaries of premium specialty coffee. And now, Toby's Estate has made its mark in Singapore, spreading our commitment to excellence across new horizons.

About the role?

• Work alongside our FOH and barista team to ensure that every cup of coffee that leaves our hands is at the same high-quality standard.
• Provide an excellent coffee experience to our Toby's customers.
• Lead by example and motivate those around you, service, and a spirit of genuine hospitality.

· Opportunity for growth and development in the specialty coffee industry

This is a part-time role working at least 15 hours across the week including 1 weekend.

Who are we looking for?

• A genuine love for coffee and the hospitality industry and is eager to share their knowledge and experience.
• The ability to build strong relationships with both coworkers and our customers.

· Demonstrated ability to remain composed and efficient while working under pressure.

What’s on offer?

· A fun and creative working environment, working as part of an engaged and enthusiastic team.

· Development of coffee knowledge, technique and understanding

· As much coffee as you can drink and free staff meal!

Responsibilities:

• Diagnose and troubleshoot issues with marine engines, auxiliary engine, steering systems, and other components etc.
• Perform repairs on inboard and outboard engines, including fuel systems, cooling systems, and exhaust systems.
• Conduct routine maintenance to ensure all shipboard system are working in satisfactory order.
• Ensure the cleanliness of ship and engine room when onboard
• Provide detailed reports on work performed and explain the nature of repairs and services to customers.

Safety and Compliance:

• Adhere to all safety protocols and regulations to ensure a safe working environment.
• Ensure compliance with environmental regulations related to marine service and repairs.

Documentation and Reporting:

• Maintain accurate records of services performed, including time, parts used, and labour.
• Utilize service management software to log and track repairs and maintenance tasks.

Team Collaboration:

• Work closely with other technicians and service team members to ensure efficient workflow and customer satisfaction.
• Assist in training and mentoring junior technicians as needed.
• Any other duties as assigned.

Job Requirements:

• Diploma or equivalent; technical certification or associate degree in marine mechanics or related field preferred.
• Minimum of 2 years of experience in marine service and repair.
• Strong mechanical aptitude and problem-solving skills.
• Proficiency with diagnostic tools and marine service equipment.
• Knowledge of marine engines, aux engines and cargo pumps.
• Ability to read and interpret technical manuals and schematics.
• Ability to lift heavy objects, work in various weather conditions, and perform physically demanding tasks.

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Novena

Mondays-Fridays: 8.30am-6.30pm

1 year contract

The job holder will provide administrative and operational support to the Training & Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner. You will also be involved in administrative work and other helpdesk services as required, to support the business functions of the organisation.

The job holder needs to have analytical skills to understand queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines and have strong writing skills to be able to craft professional replies to members of public and party candidates.

Requirements

• Diploma in any field
• Service quality mindset, with at least 3 years of relevant customer service experience
• Proactive team player with strong verbal and written communications and interpersonal skills
• Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in the Public Service Counters will be an advantage
• Must be prepared to work extended hours under pressure during the election period
• Singaporean only

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6185

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

• Handle customer inquiries and feedback via calls and email.
• Liaise with customers and collaborate with the operations team to address and resolve shipment delivery issues.

Requirements:

• GCE O level and above
• At least 2 year of Customer Service experience in Airfreight/Courier industry.
• Proficient in MS Office.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Novena

Mondays to Fridays: 8.30am-6.30pm

1 year contract

The job holder will provide administrative and operational support to the Training & Engagement Division, and to handle and respond to queries from members of public and party candidates in a timely manner. You will also be involved in administrative work and other helpdesk services as required, to support the business functions of the organisation.

The job holder needs to have analytical skills to understand queries received through various service touchpoints and provide appropriate advice in accordance with existing guidelines and have strong writing skills to be able to craft professional replies to members of public and party candidates.

Requirements

• Diploma in any field
• Service quality mindset, with at least 3 years of relevant customer service experience
• Proactive team player with strong verbal and written communications and interpersonal skills
• Basic knowledge of MS Office applications (Microsoft Word, Excel, Outlook etc)
• Prior working experience in the Public Service Counters will be an advantage
• Must be prepared to work extended hours under pressure during the election period
• Singaporean only

To access our PERSOLKELLY GO Jobs App, please click on the following link:

https://go.persolkelly.com/job/apply/6185

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Responsibilities:

As a developer/analyst, you will the part of the team in delivering value-adding and effective Microsoft CRM and PowerApp applications for our government and enterprise clients.

You will play an important role in:

• You will be responsible for application development, implementation, customer training, support and maintenance for both on-premise and cloud deployments.
• You will apply the principles of software engineering to translate functional requirement into good technical design, scalable coding, maintenance and thorough testing.
• You will ensure application development work follow policies, standards and industry best practices
• Any other IT related tasks to support smooth business operations
• Ad-hoc duties as assigned

Requirements:

• Diploma or Bachelor’s Degree in Computer Science, Information Systems or other related field or equivalent work experience
• Experience in web application development
• Experience in development with ASP.NET with C#
• Experience with XML and defining WSDLs for interfaces
• Experience in web development markup languages (HTML/XML) and stylesheet languages (CSS/XSL)
• Experience using SQL server including design and development of tables, functions, stored procedures, views, indexes, etc.
• Proficient with Visual Studio
• Strong written and verbal communication skills
• Team player
• Bonus: Demonstrates knowledge and abilities in Microsoft Dynamics CRM (D365 and/or earlier versions), Microsoft Powerapp
• Bonus: Microsoft Certified Professional
• Training will be provided

Service Manager
$6000-$7000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Marymount


Responsibilities

• Accountable for and lead the local Technology Service team and After Sales service operations.
• Coordinate the local service team tasks and resource allocation (projects and service)
• Collaborate closely with market area sales team and other units in line with the global Service Strategy initiatives to implement appropriate longterm strategies.
• Report of service activities to line manager and present during global service team meetings
• Capable of identifying and implementing business opportunities: Sales and Service-related opportunities for service agreements, spare parts agreements, digital service agreements, field service agreements, organize meetings with potential customers, etc.
• Develop long-term relationships and understanding of the unique needs of customer's operations to successfully maximize the entire life cycle of company’s equipment.
• Operational developments and management of the supply chain for the Service business.
• Actively identify and promote spare parts for customer's needs and support to prepare quotations.
• Support Project Managers with project executions
• Assist with customer enquiries efficiently and provide professional customer service.
• Follow up on customer satisfaction related to all services, evaluate, and analyze feedback and report to HQ.
• All other duties as assigned.

Requirements

• Bachelor’s degree or relevant experience in Engineering, After Sales Service or Business Development
• At least 5 years’ experience in global supply chain management or management of Service business
• A proven track record in mechanical engineering, especially in plywood or other wood processing industries would be an advantage.
• Proficient in the use of Microsoft Office, AutoCAD, or similar designing application experience
• Willingness to travel globally.

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

• Contacting potential clients to establish rapport and arrange meetings.
• Planning and overseeing new marketing initiatives.
• Researching organizations and individuals to find new opportunities.
• Increasing the value of current customers while attracting new ones.
• Setting goals and developing plans for business and revenue growth.
• Researching, planning, and implementing new target market initiatives.
• Researching prospective accounts in target markets.
• Establishing business development goals and ensuring quotas are met.
• Overseeing business development representatives and early sales cycle operations.

Job Descriptions:

• Attending to field service duties, troubleshooting and repairing various marine equipment such as Deck Cranes, Grabs, Windlasses, Hatch Cover Hydraulics, and Davits.

Job Requirements:

• Solid electric, hydraulic & mechanic knowledge, with background either as a former maker's engineer (MacGregor, Liebherr, IHI, Mitsubishi)
• Good Ship's Electrician (Electric Technical Officer) who has sailing experience on bulkers with deck cranes.
• 3-5 years' experience in the industry.
• In-depth knowledge and understanding of PLC-controlled electro-hydraulic cranes and hydraulic machinery.
• Proficiency in reading and comprehending electric and hydraulic diagrams.
• Ability to independently troubleshoot electrical, hydraulic, and mechanical issues.
• Capability to lead a team of mechanics and oversee significant repair projects as a Lead Engineer onboard, during voyages, and in Ship Yards.
• Proficiency in writing technical reports and communicating effectively with owners' representatives.
• Previous experience as an Electrical Officer (E/O) on bulker vessels equipped with deck cranes would be beneficial.
• Prior employment as a service engineer with a leading deck crane manufacturer would be advantageous.
• Familiarity with variable frequency drives (VFD) would be advantageous.

Field Service Specialist (Automation)
$4000-$5000 + AWS + VB
5 Days (Mon-Fri) ; (2 days WFH after 6 months Probation)
830am-530pm
Marymount

Job Description
The Automation Specialist reports directly to the Service Manager and has responsibilities for the installation, maintenance, and troubleshooting of the woodworking machines for customers.

Responsibilities

• Technical after Sales support to external, but also internal customers as required by the Company.
• Carry on site work as requested such as:Supervision of machinery installation and commissioning, execute customer training.
  After sales service tasks like maintenance and troubleshooting, customer trainings,
  Upgrading projects of existing production lines
  
• Respond to on-call and emergency support cases remotely or visiting customer sites.
• Support the sales teams on technical matters.
• Coordinate service and capex delivery projects between Raute's delivery units and customers
• Participate in FAT testing as needed.
• Participate in product and service product development.
• Support spare part and maintenance sales as well as coordinate service work planning and scheduling.
• Design and program PLC and PC based control systems; Siemens, Allen Bradley, Beckhoff, etc.
• Keep active communication with customers.
• Follow safety rules and practices set by the company, in general, but also the site rules set by the customer.
• Perform all duties assigned.

Requirements

• Diploma or bachelor’s degree from Electrical or Mechatronic Engineer background
• At least 3 years of experience in engineering tasks, PLC and HMI Programming in plywood or other wood processing industry would be advantageous.
• Hands-on experience in installation and troubleshooting industrial machinery with PLC/PC controls and adjustable-speed drives.
• Proficient in PLC programming and PC based control systems: Siemens, Allen Bradley, Beckhoff, Omron, etc.
• Understand electro-mechanical systems.
• Proficient in the use of Microsoft Office, CAD, or similar application experience
• Willingness to travel globally

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Description

Mister Wheel is a newly set up F&B specialising in Wheel Pies, with the first outlet at Suntec City Mall. Mister Wheel is a traditional wheel pie from Taiwan. Join the team with great opportunities for career advancement and growth. Mister Wheel specialise in customisable wheel pie logo and events catering.

PERKS AND BENEFITS:

• Training Provided
• Competitive Salary
• Staff discounts
• Flexible working hours
• Medical Coverage

ROLE AND RESPONSIBILITIES:

• Providing exceptional customer service on our coffee, tea and food experience.
• Create meaningful moments - Share your knowledge, our story, and our sustainability practices with customers.
• Greeting customers, taking orders, and providing menu recommendations in a friendly & efficient manner.
• Handling customer inquiries, concerns, and feedback with professionalism and efficiency.
• Serving food and beverages promptly and accurately, ensuring customer satisfaction.
• Maintaining a clean and organised showcase display to appeal to customers
• Adhering to food safety and hygiene standards.
• Handling and process payment transactions accurately.

REQUIREMENTS:

• Able to start work immediately.
• Have a valid Food Safety Level 1 Cert.
• Able to commit at least 15 hours per week, or 60 hours per month (For Part Time)
• Some F&B experience is required.
• Candidates with Food Hygiene Certification will be an added advantage.
• Able to work shifts, weekends and public holidays.
• Positive attitude and ability to work under pressure and fast-paced environment.
• Good team player and self-motivated.
• Open only to Singaporean/PR or TLVP holder.

If you have what we are looking for, please WhatsApp to 84688845. Looking forward to meet you in person.

• Troubleshoot, installation, maintenance and repair on designated equipment and product.
• Build a strong relationship with customers and identify opportunities to develop new applications.

Requirements:

• Diploma in Electronics/Mechatronics Engineering or equivalent
• At least 2 years of experience in semiconductor/cleanroom industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected] Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Work Location: Changi Business Park

Responsibilities:

• To perform independent verification of client’s instructions
• To process Closure of Accounts and all their related requests
• To support quarterly Periodical Fee processing
• To process new, renewal or termination of Bankers Guarantee for credit card clients
• To prepare Audit Confirmation & Custody Declaration for clients’ auditors and external asset managers
• To perform Signature Verification for non-account life cycle related documentation

Requirements:

• Possess a Diploma/Degree with minimum 2years' experience of relevant experience in Private Bank.
• Proficient in MS Excel, PowerPoint, and Word

Please state your availability, currentand expected salary in the resume.

Email: [email protected]

Qualified or interested candidates, please visit our GMP website at

www.gmprecruit.com to apply for this position with GMP Job Code: 24412

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Paris Low | Registration No: R22106109

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Customer Service Executive (Ocean Freights)

• 5 days 8:45am - 6pm
• work on Saturday once in every 3 months (9:30am - 12pm)
• S$2,500 - S$3,200 (Depends on Experiences)
• (Marymount)

Responsibilities:

• Provide support to sale department
• Co-ordinate between customers and transporters, warehouse etc
• Preparation of documents for Import / Export/ Transhipments / D/O release
• Verifying for all costs
• Attend to enquiry on rates, shipment tracking, etc
• Liaise with overseas agents and customers to ensure smooth shipment

Requirements:

• Min 1-2 years of working experience in the related field is required for this position.

Lim Jun Yao

Reg No.: R1989028

The Supreme HR Advisory Pte Ltd

EA No.: 14C7279

Job Description:-

Customer Service Executive

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.
2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.
3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)
4. Working closely with billing counterparts on billing disputes/waiver.
5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit
6. Ensuring all compliments and complaints are handled in accordance to the project requirement.
7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.
8. Taking meeting minutes and following up with internal team for timely submission
9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.
10. Looking into redesign tedious or manual process via automation.
11. Ad-hoc Task related to the project.

Good to have:

• Candidate to possess at a least a Degree or equivalent.
• At least 4 years of relevant experience (e.g. customer fronting, account management, IT savvy with some exposure with automation)
• Customer centric and good team player.
• Good time management and ability to multi-task yet meticulous.
• Excellent written and verbal communication skills.

Below are the general scope related to the role as some are specific to the project we are supporting.

Job Description:- Customer Service Executive

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.

2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.

3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)

4. Working closely with billing counterparts on billing disputes/waiver.

5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit

6. Ensuring all compliments and complaints are handled in accordance to the project requirement.

7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.

8. Taking meeting minutes and following up with internal team for timely submission

9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.

10. Looking into redesign tedious or manual process via automation.

11. Ad-hoc Task related to the project.

Pre-requisites as below:-

• Candidate to possess at a least a Degree or equivalent.

• At least 4 years of relevant experience (e.g. customer fronting, account management, IT savvy with some exposure with automation)

• Customer centric and good team player.

• Good time management and ability to multi-task yet meticulous.

• Excellent written and verbal communication skills.

Job Description:

Responsibilities:

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

**Details:

• On Job Training Provided
• Eligible candidate may be sponsored for ITIL, Microsoft, CCNA, CompTIA Security+ AND Work Study Diploma in IT with reputed polytechnic

COMPANY DESCRIPTION

A leading general insurer with a local presence of over 100 years, MSIG Singapore offers an extensive range of insurance solutions for commercial and personal risk protection, enabling the security and safety of individuals and businesses. MSIG Singapore holds an A+/Stable financial rating by Standard & Poor's.

A testament to its growing strength and influence, MSIG Singapore has garnered numerous awards for delivering digitally innovative and customer-centric solutions. In 2023, 2022 and 2020, MSIG Singapore was awarded Insurance Asia Awards' Claims Initiative of the Year.

MSIG is a subsidiary of Mitsui Sumitomo Insurance Co., Ltd, and a member of the MS&AD Insurance Group one of the largest general insurance groups in the world with presence in 50 countries and regions globally, 18 of which are in Asia Pacific including all ASEAN markets as well as in Australia, New Zealand, China, Hong Kong, Taiwan, South Korea and India. Headquartered in Japan, MS&AD is amongst the top non-life insurance groups in the world based on gross revenue.

RESPONSIBILITIES

Reception Duties:

• Attend to all clients, intermediaries and other visitors who come to the Company's premises
• Answer visitors' queries and arrange for them to be attended to by the appropriate department personnel
• Receive mail that is delivered by hand, as well as dispatch items from there that are intended for collection, as applicable

Customer Centre Duties:

• Handling all enquiries from clients
• Provide quotations to clients, within authority limits granted
• Process urgent insurance documentation
• Follow up on outstanding renewals and quotes
• Assist in credit control.
• Undertake any other duties as may be assigned

Minimum GCE O Level

• Proficient in customer servicing and possesses strong drive for service excellence
• Good telephone etiquette and communication skills
• Possess a pleasant and cheerful disposition
• Fluent in English and Mandarin
• Able to multi-tasks and meet timelines
• Able to adapt changes and work in a fast-paced environment

Responsibilities:

• Making of coffee using automated coffee machine
• Cashiering
• Cleaning and wash of utensils.

Requirements:

• With relevant experience
• Able to work rotating shifts
• Able to start work immediately
• Preferably with a food hygiene certificate

Interested candidates, please kindly press apply or send your profile via Whatsapp to 88998134.

CH Talent Resources (13C6338)
R1983591

The main responsibilities and tasks of this position are listed as, but not limited to the following:

• Lead and support all Guest Experience initiatives at the property.
• Support the Department Head in driving a guest centric culture in the hotel and create awareness and understanding among all associates on the importance of Guest Experience.
• Review TrustYou performance and guest feedback daily, identifying trends and areas for improvement on a regular basis and share with relevant stakeholders (at a minimum once a week).
• Set TrustYou goals and regularly compare and communicate variances.
• Represent Guest Experience and be the voice of the guest daily at the morning briefing with updates and highlights of points for improvement and guest praise.
• Investigate root causes of repetitive trending issues and recommend and support implementation of resolutions.
• Lead and develop a team of departmental Guest Experience Champions within the hotel to conduct deep dives/self-assessments and identify improvement opportunities and solutions.
• Review and communicate the company operational standards and all new brand/quality initiatives effectively to all stakeholders.
• Conduct a weekly Guest Experience meeting with individual HOD’s, communicating performance, supporting, and driving management action plan efforts.
• Conduct regular property self-assessments on the operational brand standards and other quality programs.
• Introduce and coordinate monthly mystery shopper audits and conduct HOD and departmental debriefings.
• Conduct Guest Experience Management overview induction for new hires and thorough induction on Guest Experience for all new hires within the first month of employment.
• Conduct Guest Experience assurance audit
• Work in partnership with all relevant external partners to ensure external training is conducted where applicable, e.g. Stayplease, TrustYou, TripAdvisor etc
• Work closely with HOD’s to assess service standards and delivery on a consistent basis.
• Participate in and check the annual revision of operational brand standards and SOP’s with operational HOD’s and Exco.
• Participate and support implementation of new Guest Experience product enhancement programs, e.g. guest amenities, children, brand activities, guest preferences, Guest of the Day, etc.
• Directly liaise with and contact guests to collect direct feedback and facilitate new ways of collecting greater in-house feedback.
• Ensure the relevant teams and stakeholders respond to all guest feedback and timely.
• Champion the internal communication of Guest Experience related matters and updates to all associates in the hotel, including presenting at associate quarterly town halls.
• Improve communication regarding guest service e.g. daily VIP photos and bios, pre-arrival and post-departure correspondence, daily summary feedback with pro and con sentiments, etc.
• Introduce and drive with colleague guest service appreciation programs.
• Introduce departmental colleague guest service orientated monthly competitions.
• Analyse, recommend and implement improvement initiatives and innovation.
• Lead Sustainability project to obtain Global Sustainability Tourism Council certification and manage year on year audits.
• Any other adhoc duties as and when assigned by the Management.

1. Supporting and ensuring timely and accuracy of submission of tender bids/quotations which including internal coordination with internal teams and finance files.
2. Ensuring proper tracking of POs/LOAs received and timely submission of project documents/reports and checklist for billing initiation.
3. As first point of contact for customers and handling of customer queries/issues (e.g new subscription/ billing disputes / clarifications)
4. Working closely with billing counterparts on billing disputes/waiver.
5. Ensuring proper tracking of documents for correspondences for Audits clarifications and supporting annual audit
6. Ensuring all compliments and complaints are handled in accordance to the project requirement.
7. Ensuring accuracy and timeliness when managing of official communication and broadcast messages.
8. Taking meeting minutes and following up with internal team for timely submission
9. Conducting Annual Customer Satisfaction and work to achieve the satisfaction rating.
10. Looking into redesign tedious or manual process via automation.
11. Ad-hoc Task related to the project.