Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

We are hiring to Patient Service Associate be outsourced to our clients from reputable healthcare organizations.

Apply now!

Job Scope

· Providing frontline customer service and handle counter registrations, scheduling appointments

· Collection of payments and basic admin duties

· Explain to the patients what kind of treatment they will be receiving prior to the procedure

· Liaise with patients and family members and educate on medical follow up appointments

· Ad-hoc duties

Job Requirements

· Min GCE N/O/A Level or Diploma in any studies

· Availability to work office hours 5.5 days or shift work

All Interested candidates are invited to email your resume in MS Word format to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

Sheryl Tan Shan Pei

Outsourcing Team
Ref Code: #HJOT
Recruit Express Pte Ltd
Company Reg. No. 199601303W | EA License Number: 99C4599

We regret to inform that only suitable candidates will be shortlisted for an interview.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Customer Interaction:
  • Manage complex inquiries and provide expert guidance via phone, email, chat, or in-person.
  • Deliver comprehensive solutions while adhering to company policies and protocols.
• Issue Resolution:
  • Resolve high-stakes customer complaints and conflicts with minimal supervision.
  • Utilize advanced problem-solving techniques to address and preempt potential issues.
• Record Keeping:
  • Maintain accurate and detailed records of all interactions, utilizing advanced CRM systems.
  • Generate and analyze reports to identify trends and areas for improvement.
• Product Knowledge:
  • Acquire and apply in-depth knowledge of an extensive range of products and services.
  • Stay ahead of industry trends and continuously update expertise through rigorous training.
• Process Improvement:
  • Proactively identify inefficiencies and propose innovative solutions to enhance service processes.
  • Collaborate with management to refine policies and procedures based on analytical insights.
• Team Collaboration:
  • Lead and mentor junior team members, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally to drive improvements and ensure a seamless customer experience.

 Experience: Minimum of 3-5 years of experience in a high-pressure customer service environment with a track record of managing complex cases.

Key Responsibilities:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquiries of patients and visitors including phone enquiries.
• Perform wheelchair cleaning

Qualifications:

• N/O-level/ Nitec/Diploma Holders
• No need experience, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Patient Service Associate

• Customer Service
• Handle patients enquiries and complaints
• Registration of patients
• Handle appointment booking
• Assist medical professionals in the work place

Pharmacy Assistant

• Picking and packing of medications
• Checking of medications order
• Administrative work

Interested candidate, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Key Responsibilities:

• Ensure deliveries are executed in a Timely and Right First Time manner to foster customer satisfaction, and pro-actively communicate delivery related information and mitigation plans (where appropriate) to stakeholders.

• Ensure Transport Service Providers operate in Safe and Compliance (Quality and Business) fashion.

• Review, develop, monitor, and enforce the appropriate Service Level Agreement with Service Providers.

• Handles IG (Internal Group) freight

• Manage daily OBD creation and fix any OBD related issues

• Support IG freight internal stakeholder’s requests, updating and monitoring shipment schedules .

• Liaise closely with external freight forwarders on vessel schedules, documentation and any operational issues.

• Liaise with external WH on any shipment related issues such as SUT, pack code and documentation.

• Review escalation of issues from customers' or shippers' and reviews complaints regarding distribution services.

• Attend daily logistic meeting to update shipping documents KPI and findings to the team.

• Initiate and manage projects related to service, efficiency and / or savings improvements and drive all team members to engage in Continuous Improvement initiatives for their respective area of responsibility.

• Opportunity to understand and experience full range of shipping documents such as E Form D, ACWS, Certificate of Origin, Letter of Credit etc

• Review escalation of issues from customers' or shippers' and reviews complaints regarding distribution services.

We value:

• Diploma/Degree holder majoring in Supply Chain or business-related discipline.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job responsibilities

Temp PSA salary at $13/hr

Working hours: 5.5 days

Reporting to the Laboratory/Radiographer In-Charge, you will provide excellent customer service to patients in the Laboratory and/or Radiography sections. You will be responsible for the reception of patients at Diagnostics centres and/or the mobile fleets. You will also support other patient service functions including registration of patients, appointment scheduling, handling of queries, billing & payment collection and general administrative tasks as assigned.

Job Requirements

-Diploma, Higher / Nitec qualification or GCE A/O/N level

-Experience in customer service/healthcare industry will be an advantage

-Willing to travel and work on weekends when there is a project assigned

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer (Telephone Operator) is responsible to attend to both internal and external calls, conduct trouble-shooting and direct guest requests to relevant department.

• Possess minimum G.C.E. "O" levels.
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred.
• Minimum 6 months work experience in hotel operations.
• Possess good customer relations, communications and interpersonal skills.
• Able to work night shifts, weekends and public holidays

Job Description

• Perform collection of payment for patients
• Conduct financial counselling for patients
• Perform admission, transfer and discharging procedures for patients
• Filing of patient records
• Obtain appointment for patients
• Replenishing inventory when stock is low
• Help in additional responsibilities as assigned by supervisors

Requirement

• Prior experience as PSA / Clinic Assistant

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Greet and assist patients and their families upon arrival.
• Provide directional guidance within the facility, helping visitors locate clinics, wards, and amenities such as the kopitiam.
• Offer physical support to patients with crutches or in wheelchairs, including assistance from taxis to the entrance.
• Maintain a friendly and empathetic demeanor, addressing any questions or concerns from patients and their families.
• Support staff in managing visitor flow and ensuring a smooth registration process.

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Title: Temporary PSA, Front Office
Duration: 4 months
Location: Bishan

Work Schedule:

• Flexible 5-day work week (Monday to Sunday)
• AM Shift: 7:00 AM to 4:30 PM - $12/hr
• PM Shift: 12:00 PM to 9:30 PM - $14/hr
• Rostered shifts including weekends and public holidays.

Job Responsibilities:

• Perform reception and front desk duties, including greeting and assisting patients and visitors.
• Handle general enquiries from patients and visitors, both in-person and over the phone.
• Assist with portering and triaging duties, such as transferring patients between different locations within the facility.
• Clean and maintain wheelchairs and other assistive equipment.

All qualified applicants, please click “ APPLY NOW”

Or you may send in your resume to:

Whatsapp: https://wa.me/+6597430026

Email : [email protected]

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min Nitec and above
• No experience needed , Training Provided

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Key Responsibilities:

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquiries of patients and visitors including phone enquiries.
• Perform wheelchair cleaning

Qualifications:

• N/O-level/ Nitec/Diploma Holders
• No need experience, training provided

TELE me at @renovatingmyhouse or WA me at https://wa.me/+6586882353 NOW!

Interested candidates, please submit your resume to [email protected]

Celine Liew

Outsourcing Team

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities:

• Ensure deliveries are executed in a Timely and Right First Time manner to foster customer satisfaction, and pro-actively communicate delivery related information and mitigation plans (where appropriate) to stakeholders.

• Ensure Transport Service Providers operate in Safe and Compliance (Quality and Business) fashion.

• Review, develop, monitor, and enforce the appropriate Service Level Agreement with Service Providers.

• Handles IG (Internal Group) freight

• Manage daily OBD creation and fix any OBD related issues

• Support IG freight internal stakeholder’s requests, updating and monitoring shipment schedules .

• Liaise closely with external freight forwarders on vessel schedules, documentation and any operational issues.

• Liaise with external WH on any shipment related issues such as SUT, pack code and documentation.

• Review escalation of issues from customers' or shippers' and reviews complaints regarding distribution services.

• Attend daily logistic meeting to update shipping documents KPI and findings to the team.

• Initiate and manage projects related to service, efficiency and / or savings improvements and drive all team members to engage in Continuous Improvement initiatives for their respective area of responsibility.

• Opportunity to understand and experience full range of shipping documents such as E Form D, ACWS, Certificate of Origin, Letter of Credit etc

• Review escalation of issues from customers' or shippers' and reviews complaints regarding distribution services.

We value:

• Diploma/Degree holder majoring in Supply Chain or business-related discipline.

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Location: Thomson Road

Working days/hours:

- Any 5 days work week Mon to Sun

- AM Shift 7am to 430pm - $12/hr

- PM Shift 12pm to 9.30pm - $14/hr

- Rostered including weekends and PH

Job Description:

- Performing reception and front desk duties.

- Portering and Triaging duties such as transfer of patients from one location to another.

- Attending to all enquiries of patients and visitors including phone enquiries.

- Perform wheelchair cleaning

Requirements:

- Min GCE ‘O’/‘N’/‘A’ Levels/Diploma/NITEC in any discipline

- Able to start work IMMEDIATELY !

- Possesses good interpersonal communication skills

Interested candidates, kindly send a copy of your resume to: [email protected]

Jessica Fong Zhi Tong [R1879124]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Job responsibilities

Temp PSA salary at $13/hr

Working hours: 5.5 days

Reporting to the Laboratory/Radiographer In-Charge, you will provide excellent customer service to patients in the Laboratory and/or Radiography sections. You will be responsible for the reception of patients at Diagnostics centres and/or the mobile fleets. You will also support other patient service functions including registration of patients, appointment scheduling, handling of queries, billing & payment collection and general administrative tasks as assigned.

Job Requirements

-Diploma, Higher / Nitec qualification or GCE A/O/N level

-Experience in customer service/healthcare industry will be an advantage

-Willing to travel and work on weekends when there is a project assigned

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Working Hours: 5.5 Days Office Hours
Salary: $10/hr

Job Description:
• Assisting patients with enquiries
• Patient registration
• Schedule appointment
• Collecting payment

Requirements:

• Able to start immediately or on short notice
• No working experience required as on-the-job training is provided

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations. 

We are hiring for the following outlets:

• Raffles Courtyard
• yi by Jereme Leung

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas. 
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Double checks order list before "sending" ticket to the kitchen.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it. 
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards. 
• Follows through opening and closing duties. 
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Ensures NEA rules and regulations are met and achieve.  
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis. 
• Providing a Leading and Consistent Guest Experience
• Promotes sales through direct guests’ contact. 
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation. 
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times. 

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge. 
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly. 
• Provides a high level of Safety and Security for guests and colleagues. 
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge. 
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer – Reservations is responsible to assist in the smooth and efficient running of hotel operations and reservation processes

• Possess minimum G.C.E. "O" level
• Candidates with Diploma / Degree in Hospitality / Tourism Management or equivalent will be preferred
• Minimum 6 months work experience in hotel operations
• Possess good customer relations, communications and interpersonal skills

Responsibilities

• Consistently uphold a high standard of customer satisfaction.
• Ensure daily operational readiness for the Customer Service Counter, Telephone System, and Loyalty Management.
• Address customer queries and feedback (in-person, by phone, or in writing) promptly and professionally.
• Review, investigate, and follow up on all received complaints and cases.
• Act as part of the response team for [email protected].
• Provide customers with accurate, up-to-date information on TANGS policies, procedures, birthday treats, services, and promotions, including any necessary tracking and reporting.
• Issue TANGS eGiftCards for corporate redemptions and walk-in sales based on customer requirements.
• Support loyalty card member inquiries and assist with database management (including timely data entry and rebate adjustments).
• Handle GST refunds and provide cashiering support, especially during store events, peak periods, or as needed.
• Perform Operator duties according to the planned duty roster.
• Support Click & Collect services, including processing tangs.com orders, gift wrapping, and greeting card sales.
• Fulfill customer service responsibilities at both TANGS at Tang Plaza and TANGS VivoCity locations.
• Maintain a clean and organized Customer Service Counter and operator’s room.
• Any other duties assigned by your immediate supervisor/manager.

Requirements

• Minimum 'O' Level
• Prior experience in Customer Service will be an advantage
• Cheerful personality and well-groomed
• Maintain a positive attitude and focus on customer satisfaction in a fast-paced environment
• Able to use computer systems effectively.
• Able to work retail hours, weekends and public holidays
• Entry level candidates are welcome to apply

Islandwide Locations, Work Near By!

High Salary ranging from $2.4k-$2.6k (depending on locations!)

• 5.5 Working Days, Office Hours
• No Experience Welcome, Training Provided
• Asap - End March (Convertible)
• Super good resume booster
• Retrenchment free, convertible & extendable!

Job Scope:

-Assisting with general walk-in enquiries

-Guiding and helping out with technology related queries

-Ushering of customers and helping out with queue management

-Redirecting of customers & other adhoc assigned

For candidates who do not wish to apply via the site and would still like to apply in a P&C manner, please send in your resume to [email protected]

EA License No: 04C3537

EA Personnel No: R23117142

EA Personnel Name: Estele Chai

As a member of our Solution Sales team you will have a major impact on our future success. Customer & Industry Workflows (Customer Service Management) is a rapidly growing focus area for ServiceNow. Members of this team will have an opportunity to drive the growth engine for ServiceNow, along with support from the business unit and executive team

ServiceNow is seeking a Solution Sales Executive – Customer Workflows that is a customer facing domain expert, that drives innovative business solutions with our customers

Role

Achieve sales quotas for allocated accounts and/or territory on a quarterly and annual basis by:

• Developing a sales strategy in the allocated territory with a target prospect list, and a regional sales plan
• Being the trusted advisor to the customer by understanding their existing and future Customer Engagement & Operations roadmap to drive the ServiceNow Customer Workflows platform
• Arranging and conducting initial Executive and CxO discussions and positioning meetings; close collaboration with your Solution Consulting counterpart and extended team to deliver ‘art of the possible’ demonstrations showcasing ServiceNow’s Customer Workflows solution
• Sales process management and opportunity closure
• Ongoing account management to ensure customer satisfaction and drive additional revenue streams
• Support the regional ServiceNow partner channels to drive an effective customer experience