Summary: The CX team member will act as a change advocate and execute on the Customer Experience strategy to strengthen customer advocacy across the organization, work closely with cross-functional teams to drive and progress towards a consistent and positive customer experience across all customer touch points, and promote the use of customer / distributor research and contribute to the maturity of insights capabilities.

Job Responsibilities: Demonstrate collaboration and influencing skills to embed customer centricity across key functions within the company; optimize existing operations, governance and reporting while driving continuous improvement for all episodes; champion a data-driven approach to influence business decisions by correlating customer and distributor experience data to other internal data to create actionable insights; collaborate on key digitization initiatives to create alignment across teams to deliver on an enhanced omnichannel customer experience; support customer / distributor immersion activities to achieve best business outcome and track delivery of ROI; stay current with industry trends and local regulatory requirements affecting customer lifecycles and make necessary improvements to customer journey to maintain a competitive edge.

Skills:
∙ Proven and progressive experience in customer experience or insights roles, preferably in a highly regulated industry
∙ Understanding of statistical methods to facilitate targeting, segmentation, revenue generation, retention and marketing campaigns
∙ Analytical mindset with the ability to translate data into actionable insights
∙ Experience of managing and delivering results with third party vendors
∙ Experience with customer experience management software and tools
∙ Experience working with Agile methods
∙ Excellent communication, influencing, presentation, and interpersonal skills
∙ Quick learner: Must be able to quickly gain a high level understanding of the technical and business domains of the teams within the company to provide a shared service

To apply, please email your resume in MS Word format to [email protected] indicating in your CV the following information:

Expected Salary:
Notice Required:
Reason for Leaving:

Only shortlisted candidates will be notified.

Jackie Ng May Ying (R1104602)

Recruit Express Pte Ltd

EA No: 99C4599

• Performing reception and front desk duties.
• Portering and Triaging duties such as transfer of patients from one location to another.
• Attending to all enquires of patients and visitors including phone enquiries.
• Perform any duties as assigned.

REQUIREMENTS:

• Minimum GCE O levels/A Levels/Diploma in any discipline
• No working experience required as on-the-job training is provided
• Good communication and interpersonal skills

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

Your role

Do you believe in collaboration between business and technical experts as a key success factor to achieve best results? Do you want to design and develop the next generation business applications using the latest technologies? Do you like to be challenged and encouraged to learn and grow professionally?
We’re looking for a passionate software engineer / developer to:

• developing critical banking applications within a scrum team
• work closely with product owners and scrum team members to design and create effective solutions for Wealth Management business
• take full ownership of products developed and work on continuous product improvement in an iterative way
• troubleshoot and support products in all technical aspects, ensure solution is deployed with quality in high speed
• continuously modernize application development process (Automated testing, CI/CD, docker, cloud native, etc.)

Your team

You will be working within the Wealth Management Chief Digital and Information Office organization, primarily within the product and software development function. The team is responsible front-to-back of a suite of IT service and products sitting on the Global Wealth Management platform. You will be working with a product base team located around the globe (including APAC and Europe).

Your expertise

• Minimum 8 years of experience in Java development using Spring, Spring Boot, REST/SOAP services, Java 8 and common open source software Experience in common development tooling and familiar with CI/CD processes (Maven, GitLab, Sonar etc.) and approaches; experience to implement automation to streamline development pipeline
• Experience with agile methodologies, especially scrum, iterative development, automated testing and continuous release approaches
• Proven ability to produce secure, stable and good performing code and write optimized, clean code
• Ability to lead investigation of technical issues, both in a highly secured production environment as well as lower test environment
• Experience working in a highly complex and integrated banking platform, ability to traverse and communicate with different teams to negotiate interface design as well as troubleshoot integration issues
• Experience and knowledge in cloud native development (especially Azure)
• Experience with front-end development using React is a plus but not mandatory.

Location : Kreta Ayer or Telok Blangah

Job Description

• Assist in managing interventions and programmes, performing community development work and uplifting the professional practice in social work.
• Guide multi-disciplinary teams to implement and evaluate casework and group work and also organises strategic community development initiatives, programmes and research.
• Serve as a mentor to social workers and supports their professional development.
• Collaborate with other agencies and ministries

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

Responsibilities

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min GCE N/O or ‘A’ Levels / Diploma and above
• Keen interest in the healthcare/ medical industry
• No experience needed, full training will be provided
• Basic knowledge of Microsoft Office
• Able to start work immediately

Interested candidates please send a copy of your resume to [email protected]

Leon Leong De Cong
R1551708

Recruiter's Ref Code: #HDC

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Job Description:

- Provide service to our patients and visitors including patients registration, bed reservation, appointment scheduling, billing, financial counselling, and follow up.

For interested candidates, please send your updated resume:

Job Responsibilities:

• Preparing patients for dental work.
• Helping with infection control by sterilizing and disinfecting instruments, setting up instrument trays, preparing materials, and assisting with dental procedures.
• Assisting dentists in managing the clinical treatment of patients.
• Providing great patient care.
• Recording treatment information in patient records.
• Exposing dental x-rays from dental diagnostics and caring for dental x-ray equipment.
• Providing postoperative instructions as directed by the dentist.
• Caring for dental equipment.
• Forming preliminary impressions for study casts and occlusal registrations for mounting study casts.
• Ordering dental supplies and maintaining dental equipment inventory.
• Fabricating temporary restorations and custom impressions from preliminary impressions.
• Other ad-hoc duties.

Job Requirements:

• Experience using computers for a variety of tasks.
• Good written and verbal communication skills.
• Consistently professional appearance and attitude.
• Able to provide great patient care.
• Able to work as a team.
• Experienced/Non-experienced, On-the-job training provided.

• Assist in registration of patients
• Booking of appointments
• Assisting in guiding patients to change / giving patients directions
• Assisting nurses and radiographers when required

Requirements:

• Min. GCE 'N/O/A' level or Diploma from any field
• Comfortable floating around different locations
• Comfortable working on saturdays (Half-day)

For interested candidate, please email your resumes to [email protected]

Denyse Nicole Tan Shuqin (#HDT)

Recruit Express Pte Ltd

CEI No: R1333503

Company EA license : 99C4599

Working Location : Clementi

Responsibilities:

• Assist in carrying out administrative work in the delivery of advisory services to patients and their families.

• This includes processing of information and statistics on assistance through an electronic system. Executive care advisory may be required to gather information from patients and their families and assist them with the financial assessments procedures.

• Conduct assessment / home visits when necessary.

• Liaise with relevant agencies / authority / patients family.

• Assure that all referrals are attended to by relevant personnel.

• Liaise with nurses on patient-related matters.

• Assure that all referrals are attended to by self or relevant personnel.

• Supervise the operational work carried out by customer care coordinator when handling subsidy cases.

• Act as a channel of communication between management and the customer care coordinator.

• Handle difficult customer and communicate escalated issues to the Manager.

• Keep update records of patients electronic or written data)

• Up-to-date the relevant information of government’s policy with regards to the elderly care Services and funding.

• Maintain confidentiality of customer database.

Requirements:

• Min O level
• Min 2 years of healthcare experience
• Able to work on alternate Saturdays (off-in-lieu will be provided)

Interested candidate, kindly send a copy of your resume to [email protected]



Adeline Lim Xin Ying [R23112000]

Email Address: [email protected]

Recruit Express Pte Ltd

EA Licence No: 99C4599

The Job:

• Oversee the handling of customer complaints and quality-related issues, ensuring timely resolution and customer satisfaction.
• Develop and maintain processes for tracking and monitoring customer issues, including escalation procedures as needed
• Responsible for surveys and handling of the responses
• Investigate root causes of customer concerns and collaborate with cross-functional teams to implement corrective actions
• Provide guidance and support to team members in handling complex customer inquiries and resolving issues effectively

The Requirements:

• Proven experience in Customer Service Management, preferably in the automotive industry.
• Strong communication skills, both verbal and written
• Strong understanding of automotive quality standards and processes

Interested applicants can send their detailed resumes to [email protected] or call JANE @ 6735 1955.

CEI: R1104482

JANE LUI JIE'EN

To assist clerical and support functions in the Emergency Department as well as the reception services including patient registration, scheduling appointments, billing and enquiries.

- 3 shifts required

Interested candidates, do drop me the following:

Tele: @jesswongie

WA 96503173

or email to [email protected]

Jessie Wong Yuan Si

R2197171

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

japanese restaurant looking for permanant part-time service crews to full the position . we are mid-high japanese restaurant food operator and are looking for experience personal to fill 4 positions for our new opening.

Job Descriptions

• Prepare the store (front-of-house and back-of house) for business operations.
• Assist to run Shift and to ensure the following practices are carried out in your store.
• Performing station functions in Service/Kitchen area.
• Handle cleaning of dining and kitchen area.
• Carry out stewarding duties.
• Perform cashiering duties.
• Handle customer queries.
• Ensure compliance to food safety, hygiene and sanitation standards.

Job Requirements

• Secondary school education
• Working experience is not required.
• Service-oriented with a pleasant disposition.
• Ability to work in a fast-paced environment.

Benefits

• Meal Allowance approximate $300 per month
• City stores - about $200 per month
• Paid on work days

Working hours

• 5.5 days, 44 hrs, Shift hours 9 - 6pm, 2pm - 11pm

Responsibilities:

• Assist in scheduling of future appointments
• Registration of patients
• Assisting the doctors and nurses in basic medical care if needed
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements:

• Min GCE ‘A’ Levels / Diploma and above
• No experience needed as full training will be provided
• Basic knowledge of Microsoft Office
• Able to commit for at least 3 months for temp roles

Interested candidates please send a copy of your resume to [email protected]

Email Subject: Patient Service Associate

Leon Leong De Cong
R1551708

Recruit Express Pte Ltd
EA License: 99C4599

• To handle cases with family and marital issues
• To run group work and programme for couples undergoing through divorce
• To run group work and programme for children whom parents are undergoing through divorce
• To complete all administrative tasks required for casework and counseling
• To be involved in setting up structures and processes within the department when necessary
• To lead ad-hoc tasks and projects by the agency when required
• To be able to work with partners and stakeholders when required
• To manage critical incidents and risks when it occurred within cases
• To provide field supervision for students on placement

Job Requirements

• Min Degree in social work/ conversion diploma in social work
• No experience needed, training will be provided
• Able to commence work within short notice

We regret that only shortlisted candidates will be contacted

Interested candidates please send your resume to [email protected]

Consultant: Tan Ming Hui, Michelle (Magdelene) (R21101623)

Recruit Express Pte Ltd (99C4599)

Key Responsibilities:

• Plan and execute charity fundraising strategies.
• Mentor and recruit Charity Ambassadors.
• Help manage third-party fundraising events, including paperwork and communication.
• Guide students in fundraising
• Support major events like Race Against Cancer, Relay for Life, Charity Golf, or Charity Gala Dinner.
• Ensure compliance with data protection laws for third-party information.
• Handle administrative tasks like purchasing and reporting.
• Manage donation collection and distribution.
• Place NETs QR code stickers in approved locations.
• Assist with online donation portals.

Qualifications and Experience:

• Degree in marketing or business management.
• At least 2 years of experience in events and fundraising.
• Knowledge of online marketing tools.
• Understanding of data protection laws (PDPA).
• Familiarity with Charities Act and IPC regulations.
• Understanding of Fundraising Regulations.
• Strong English writing skills.

Keywords: Fundraising, charity event, donor relation

Working Location: Outram

Working Hours : Mon - Fri , Office Hours

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Summary
Reporting to the HOD, you will raise cancer awareness and education and drive specific call to action. You will conceptualize, organize and execute campaigns to drive public education. You will engage strategic partners and community players to strengthen outreach to both the masses and specific target groups. You will work as part of a larger Community Health team to support outreach and advocacy.

Job Responsibilities

• Develop the partnership and outreach engagement strategy and deepen collaboration opportunities with partners and stakeholders. Pitch with partners for collaborative program(s) that support cancer awareness and conduct engagement activities to continue to engage partners.
• Drive targeted outreach efforts where relevant for cancer awareness and uptake of cancer controls, particularly in reaching the minority communities as well as through corporates.
• Work with the World Cancer Day team to plan and execute large scale public education engagement.
• Support the CH team for outreach efforts, community and corporate talks etc, and other Community Engagement Cluster events
• Manage procurement and partnership agreements to ensure adherence to official guidelines
• Drafting of reports and project status updates to the management and key stakeholders. Annual report write up for the campaigns. Manage phone calls for events registrations and taking other queries. Conduct post-event assessments and evaluations, including reviews of processes, frameworks, and impact measures, along with the development of strategies to better achieve each programme’s long-term vision and objectives
• Work with the Kit (Colorectal Cancer Campaign) Team to support distribution in the community
• Conceptualize and lead community outreach programmes. Develop and maintain strategic and key partnerships in support of the department goals:
  • Identify and engage new strategic partners
  • Maintain and cultivate long term relationships with partners
  • Prepare the collaborative agreements or MOUs for the proposed collaborations
  • Build up cancer education resources with partners
• Work with the youth team to promote Cancer Awareness, targeted to the youth, by developing the Youth engagement strategy, conceptualising and executing awareness program(s) and the execution of the #NextGenRising, including call to action, where relevant.. This may include:
  • Develop the key visual and message, together with the Committee doctors and the creative vendor
  • Organize virtual and ground activities – webinars, forums, talks, exhibitions and roadshows
  • Work with colleagues in/outside department for collaboration and to seek sponsorships for the campaigns
  • Identify potential influencers/ faces for the various campaigns
• Drive the Community Health Digital platform(s):
  • Plan and execute digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
  • Maintain Instituition’s social media presence
  • Develop and optimize content for the website and social networking accounts such as Facebook, Insta, Twitter. LinkedIn, TikTok
  • Manage instituition online engagement platform – Know Cancer to Beat Cance (KCBC)
  • Measure and report performance of all digital marketing campaigns
  • Identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in mobile marketing.

Requirement

• Bachelors in marketing or business management
• 3 years of experience in partnership and outreach
• Keen in returning back to society

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!

Interested candidates, please submit your resume to [email protected]

Alison Chen

Outsourcing Team

Personnel EA License No.: R1875164

Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Job Summary:

Reporting the Manager, you will manage and maintain donor relationships and execute the community partners’ engagement strategy. Your primary role is to facilitate third party fundraising activities, seek new fundraisers and manage the existing charity fundraisers. You will work to grow a strong network of the givers, establishing trust and rapport with our valued partners.

Key Responsibilities

• Develop, plan and execute the strategy and tactics for charity fundraisers
• Lead and nurture next generation potential ambassadors and facilitate interested ones to sign up as Instituition Charity Ambassadors
• Facilitate and assist in managing third party fundraising events (e.g. preparation of MOU, liaison point between the Society and fundraiser, closure of campaign).
• Provide guidance and mentorship to who commit to fundraise for the Society under Citi-YMCA Youth for Causes programme.
• Support flagships such as Race Against Cancer, Relay for Life, Charity Golf or Charity Gala Dinner.
• Maintain and ensure that all 3rd Party information is captured, stored and handled in compliance with the persona data protection act.
• Administrative duties include preparation of purchase requisitions via Tenderboard, generate purchasing orders.
• Ensure that administrative matters including periodic reports, record keeping is accurate and submitted in a timely manner.
• Facilitate and assist with the collection and distribution of donation boxes
• Ensure that NETs QR code stickers are properly secured in selected and approved retail outlets and public places.
• Facilitate and assist with online giving portals.

Qualifications And Experience

• A degree in marketing or business management
• At least 2 years of experience in events management and fundraising
• Knowledge of online platforms and tools for effective marketing
• Good understanding of the Personal Data Protection Act
• Familiar with the Charities Act and regulations governing IPCs
• Good understanding of the Fundraising Regulations

TELE me at @yijingggggg or WA me at https://wa.me/+6598623556 NOW!
Interested candidates, please submit your resume to [email protected]

Alison Chen
Outsourcing Team
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)

Key Responsibilities:

• Plan and execute charity fundraising strategies.
• Mentor and recruit Charity Ambassadors.
• Help manage third-party fundraising events, including paperwork and communication.
• Guide students in fundraising
• Support major events like Race Against Cancer, Relay for Life, Charity Golf, or Charity Gala Dinner.
• Ensure compliance with data protection laws for third-party information.
• Handle administrative tasks like purchasing and reporting.
• Manage donation collection and distribution.
• Place NETs QR code stickers in approved locations.
• Assist with online donation portals.

Qualifications and Experience:

• Degree in marketing or business management.
• At least 2 years of experience in events and fundraising.
• Knowledge of online marketing tools.
• Understanding of data protection laws (PDPA).
• Familiarity with Charities Act and IPC regulations.
• Understanding of Fundraising Regulations.
• Strong English writing skills.

Keywords: Fundraising, charity event, donor relation

Working Location: Outram

Working Hours : Mon - Fri , Office Hours

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

• Answering phone calls and attending to walk-in customer’s inquiries.
• Prepare daily customer appointment sheets for the SA’s and Workshop controllers/Supervisors in advance and forward information to the respective department.
• Ensure proper filing of completed job cards and invoices into their respective history files and archiving digitally.

Working hours:

Mon- Fri: 8.30am to 5.30pm

Alt Sat: 8.30am to 12.30pm

The Day-to-Day Activities:

• Own and drive the strategy and product roadmap for your area of responsibility of all Geo Services. This includes key location services like Search, Routing, Navigation, Traffic and others supporting all of Grab’s product lines spanning all of  geographies.

• Collaborate extensively with cross functional teams across Grab to support existing and emerging services. Push the envelope on location services for the SEA region with a focus on Grab’s on-demand business.

• Lead and grow a team of product managers focussed on your area of responsibility.

• Define a winning strategy and roadmap for your area of responsibility by distilling input from various internal and external stakeholders and guide long term product innovations for Grab’s future success. 

• Internally champion your strategy and obtain necessary approvals.

• Coordinate with other stakeholders to execute on your roadmap by providing leadership including prioritization and tradeoffs to a large group of engineers, designers and distributed operations team.

As a Customer Service Specialist in the gaming industry, you will be responsible for providing exceptional customer service and technical support to players. Your primary focus will be addressing player inquiries, troubleshooting issues, and ensuring a positive experience for gamers interacting with our products.


Job Description:

- Respond promptly to customer inquiries through various channels (e.g., email, chat, support ticketing system).

- Systematically log customer issues and feedback to track and resolve them effectively.

- Provide exceptional customer service and technical support to ensure a positive gaming experience.

- Collaborate effectively with internal teams to escalate and resolve complex issues.



Requirements:

Proficiency in both languages to effectively communicate with internal stakeholders in China and potentially Portuguese-speaking communities.

Demonstrate a genuine interest and enthusiasm for gaming.

Ability to type quickly and accurately to handle customer inquiries efficiently.

• Follow up and support residents’ engagement (pre-call, post call notes)
• Foster and engage direct feedback and through relationships with residents, channelling them back to management as actionable insights
• Ensure operations are smooth include delivery of messaging, sales, customer service and business reporting
• Other adhoc duties as assigned

Requirements:

• Min Diploma with 2-3 years of customer service experience

Joy Yeow Zhi Qian

(CEI Registration No:R2096261)

Recruit Express Pte Ltd (EA Licence No: 99C4599)

Our client is a leading bank in Asia and they are recruiting for Customer Service Executives for the business banking division.

about the job

• Resolves customer issues and inquiries received through various channels (calls, emails and live chats) accurately and within the committed turnaround time.
• Resolves customer complaints and issues to the customer's satisfaction and accurately documents complaints, problems, and their solutions.
• Maintains up to date knowledge through individual and team training, attending meetings, and staying informed by reading information in the Contact Centre's knowledge management system.
• Safeguards the confidentiality of the Bank's customers and their data.

skills and experience required

• Degree in any discipline.
• At least 2 years of experience in a call center / banking / customer service environment is advantageous.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716