• Provide pre and post technical support to customer on machine vision application.
• Estimate and qualify new products.

Requirements:

• Diploma in Electrical/Optics Engineering or equivalent
• At least 3 years of experience on machine vision application.
• Knowledge of camera/lens/optical

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Title: Customer Support Specialist

Contract duration: one year contract (renewable subject to your performance)

Salary: $3,800 - $4,500

Working days & hours: Monday – Friday, 8am - 5pm

Working location: Loyang Lane

Position Summary:

Analyzes supplier and/or customer data regarding ordering and/or delivery of parts and provisioning products or related services. Analyzes and processes material returned from customers. Analyzes customer parts requirement inquiries, facilitates responses and resolves delivery problem. Maintains customer relationships. Develops an understanding of customer’s culture and business strategies.

Essential Job Duties and Responsibilities:

• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in the ERP system and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in the ERP system to potentially resolve order issues.
• Revises and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors/expedites orders with high complexity and urgency.
• Resolves customer claims with functional department (Accounting, Quality Assurance, etc.), credit and rebill, RMA process, determine root cause, recommend and implement corrective actions.
• Maintains a healthy pipeline on part usage/demand on existing contract, program, etc., in collaboration with Customer, Sales and Planning, etc.

Basic Qualifications (Required Skills and Experience):

• 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Experience in Warehouse environment
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a fast-paced environment
• Proficient knowledge in MS Office (i.e. Excel, Word, PowerPoint) applications
• Ability to enter large volume of orders in the system
• Education: High School Diploma or Related Field of Study, Associate degree – Business Management

Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi

no experience needed! training will be provided!

• Scheduling of future appointments
• Registration of patients
• Data entry of patient’s particulars into the hospital system
• Handling phone calls and enquires and providing information
• Other ad hoc duties as assigned

Requirements

• Min ‘A’ Levels / Diploma and above
• Able to start work on short notice

We regret that only shortlisted candidates will be contacted

Interested candidates, please send your resume to [email protected]

Consultant: Tan Ming Hui, Magdelene (R21101623)

Recruit Express Pte Ltd (99C4599)

Contract Duration: 1 year contract

Salary: $4500

Location: Joo Koon

Working hours: Mon - Fri: 8.30am - 6pm

Duties and Responsibilities

You are responsible for leading a team of customer service officers to deliver efficient and consistent customer service experience, regardless of the channel customers choose to contact us. Supporting the businesses from grocery to food and membership, you will:

• Ensure adherence to Service Level Agreements (SLAs), Standard Operating Procedures (SOP) and business continuity plans, surfacing gaps and incidences timely
• Manage the performance and maintain adequate governance oversight of the activities at the outsourced contact centre. Ensure that there are monthly meetings with the vendor to discuss their performance and bridge the gaps identified by customers/branches
• Handle escalated feedback and provide appropriate solutions in a timely manner
• Collaborate with internal and external stakeholders to resolve feedback and address operational challenges
• Foster a positive work environment and motivate the team to achieve and exceed organisation’s goals
• Establish individual and team goals and review team performance for continuous development
• Work actively with Service Culture to identify training gaps and update of information in the contact centre’s SOP to improve operational efficiency and enhance customer experience
• Conduct performance appraisals and provide constructive feedback to direct reports
• Compile and analyse data for management reporting

Requirements

• Degree in any discipline with a minimum 5 years of experience in retail, e-commerce or customer service industry
• Excellent interpersonal, written and communication skills to establish good customer relationship with both internal and external stakeholders
• Highly customer service-oriented, meticulous, and resourceful
• Strong analytical and problem-solving skills with the ability to work independently
• Strong leadership and adaptable to changes in a highly dynamic work environment

Good to have

• Preferably at least 3 years of supervisory role experience with excellent leadership record
• Working knowledge in systems such as SAP or Zendesk is an advantage

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/3945

To ensure a faster shortlisting interview process, kindly text me at 96429153

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23111945 Lim Soo Ching

Zero Spot Laundry Service Pte Ltd is a professional laundry service provider offering large-scale integrated laundry solutions to healthcare, hotels and serviced apartments in Singapore.

Responsibilities:

• Lead, manage and motivate a team of Leaders & Operators to achieve daily production targets in output, quality, delivery and cycle time.
• Overall resource planning and allocation for Operation departments.
• Plan, organize and control for daily Operations and execute work effectively.
• Responsible for continuous improvement programmes to improve on quality, productivity and delivery.
• Plan and organize manpower requirements for the department to achieve maximum efficiency and performance.
• Estimating, Negotiating and agreeing Budgets and Timescales with Stakeholders.
• Recommend and verify the implementation of product non-conformity solution.
• Ensuring Workplace Safety and Health (WSH) regulations are met
• Handle customer feedbacks and enquiries.
• Responsible for corrective and preventive action.
• Plan and arrange preventive and forced maintenance on plant machinery.
• Ensure and implement good 5S housekeeping and compliance safety measures in the plant as required.
• Determining Production Quality Control Standards
• Study Energy usage patterns and find ways to save energy.
• Monitor and appraise the individual worker’s performance.
• Perform any other duties as required and directed by the company.

Requirements:

• Min. 5 years of working experience in manufacturing/factory/operation background.
• Experienced in laundry industry will be an added advantage

• A Global leader in innovative solutions for the construction industry.
• Exposure to leading industrial trends and technology.

About Our Client

The client is a global leader in providing innovative solutions for the construction and building maintenance industries. With a strong commitment to quality, reliability, and customer satisfaction and has earned a reputation for delivering cutting-edge tools and services.

Job Description

Key Responsibilities:

• Lead and manage the daily operations of the tool service centre, ensuring high efficiency, quality, and adherence to the company's service standards.
• Develop and implement operational procedures to optimize workflow and enhance overall service centre performance.
• Train and develop a team of skilled technicians, fostering a culture of excellence, accountability, and continuous improvement.
• Collaborate with the sales and customer service teams to understand customer needs and expectations, ensuring the service centre delivers outstanding support to our clients.
• Steer and implement service enhancement projects.

The Successful Applicant

Qualifications:

• Bachelor's degree in Business Management, Engineering, or a related field.
• At least 7 years of proven experience in a operations/planning.
• Strong leadership and team management skills.
• Excellent organizational and problem-solving abilities.
• Knowledge of SAP/BI analytic tools.
• Effective communication and interpersonal skills.

What's on Offer

The client provides a competitive and market-aligned salary, recognizing their skills and experience. They provide comprehensive health benefits, including medical, dental, and vision coverage. Performance-based bonuses are available to reward exceptional contributions, and there are opportunities for professional development, training, and career advancement within the organization.

• Provide excellent customer services
• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks orders
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff
• Adhere to all relevant health department rules/regulations and all customer service guidelines

Location: Novena

Working Days: 5.25 days (Monday to Friday, Alt Sat half day morning)

Working Hours: Weekdays 7-4/8-5/9-6/10-7pm; Sat 7-11/8-12/9-1/10-2pm

Salary range: $1800 - $2800 (Salary will depends on years of relevant experience and qualification)

Job Duties:

• You will need to demonstrate care, empathy and professionalism in delivering prompt and excellent frontline services to patients.
• You will handle the registration of patients' visits, appointment scheduling, collection of payments, and provide financial counselling.
• In addition, you will handle the administration of patients' records and assist doctors with patient's medical reviews in the consultation rooms.

Job Requirements:

• GCE N level and above
• Comfortable to start off with 1 year contract, will rotate to different clinic depends on which clinic requires manpower that day.
• Open to fresh or those with customer service experience, open to candidate that wants a gap year before any further studies

Should you be interested in this position, please contact Neo at 91708126 (http://wa.me/6591708126) directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • EA Personnel No: R22110343 • EA Personnel Name: Neo Shou Qi

If you love great food and coffee and enjoy working in a cafe setting, this is the place for you!

Responsibilities:

• Welcome customers as they come into the restaurant
• Process customer’s orders and generate their bills through cashless payment via POS systems
• Provide answers to queries presented to clients regarding services and offers made available
• Respond to customer complaints and questions, resolving issues where possible and referring customers to managers as needed
• Use various selling techniques to suggest additional purchases and upsell to customers.
• Keep work areas, such as food preparation areas, and customer areas clean and organized.
• Stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low
• Serve foods to customers in an effective manner
• Clean all tables after customers have left and get such tables prepared for the next set
• Any other duties as assigned by Supervisor

Requirement;

• Ability to carry out required tasks in an accurate manner
• Ability to maintain composure during rush hours
• Deliver quality customer service and assistance
• Team player
• 6 days’ work week for full timer
• Flexible hours for part timer
• Able to perform flexi timing, and work on weekends & public holidays
• Candidates with no experience are welcome to apply!

About our Company
Founded in 2017, Cray Ventures Private Limited is the holding company operating Playmade, one of the leading quick-service tea players in Singapore and we are looking for partners to expand our footprint globally!

With 22 outlets and growing, the youthful brand has won the hearts of many tea lovers both young and old. The brand’s playful spirit is seen through the name - evoking a sense of imagination and hand-crafted fun.

At Playmade, we pride ourselves in using only the freshest ingredients both imported or locally sourced, creative menu offerings and the R&D of our exotic and creative tea flavors. We want to be “Everyone’s everyday drink, made by hand and using all-natural ingredients.”

What sets ourselves apart from other bubble tea brands is our freshly-made pearls produced daily in an open-kitchen concept as an artistry display, in a hygienic and safe environment.

Why join us?

• You will be part of a fast-growing, fun and energetic family who are just as professional and passionate about our Bubble Tea.
• Our work cultures are inclusive, respectful, nurturing and collaborative.
• We are adventurous as a brand and is unafraid to venture uncharted territories in our quest to grow.

Responsibilities

As an Playmade Service Crew, some of your responsibilities would include but may not be limited to:

• Handle daily operations activities (hands-on) such as Cashiering, Kitchen duties, and Tea making
• Involve in closing of shop (only applicable for night shift staff)
• Attend to walk-in customers promptly
• Maintain cleanliness and tidiness in work areas
• Assist in stock taking / recording
• Answer incoming calls and handle delivery orders
• Other duties as assigned by superior

Requirements

• No experience required as on-the-job training will be provided
• Pleasant disposition and well-groomed
• Cooperative and helpful with other team members
• Excellent and positive service attitude
• Able to work shifts, weekends, eve of public holidays and public holidays on 6 days per week, on rotating shifts
• Independent and able to multi-task
• Able to commence work in short notice will be an added advantage

Benefits

• Good career progression plans
• Annual leave
• Up to 8 off days per month
• Overtime pay
• Medical benefits
• Daily staff drink
• Other allowances* eg transport, attendance
• Performance bonus
  * Terms and Conditions apply.
  

We regret that only shortlisted candidate would be contacted.

We are looking for Patient Service Associates to join the team

Job Details:

• Working location: Central area
• Working Days: 5.5 work week
• Working Time: 8.30am - 5.30pm (Weekdays), 8.30am - 12.30pm (Saturday)

Job Responsibilities

• Handle and follow up on appointment scheduling, coordinate with medical staff and patients, ensuring both patient and clinic needs are met
• Attend to patients with courtesy, empathy with exceptional service standards.
• Answer phone calls, and respond to customer inquiries via email and other channels
• Process payments and manage invoices

Job Requirements:

• Minimum O Levels
• Prior healthcare, nursing experience will be advantageous
• Good interpersonal skills and a pleasant personality
• Able to work in a team as well as independently with minimum supervision.
• Detailed-oriented, effective follow-ups with patients and meticulous
• May be required to commit to late shifts

We regret that only shortlisted candidates will be notified.

MDE Capital Consultancy (EA License Number: 21C0684)

EA Personnel : Sarah Foo (R23113355)

Job Description & Requirements

- With Cheerful and positive attitude

- Customer-oriented

- Flexible and understand the nature of work in F&B

- Able to handle customers and complains

- Has extensive training and experience in Bartending

- Preferably with expeience in the plating and kitchen assistance

- with a "CAN DO" attitude and able to do multi-tasking

- Efficient and meticulous

- Organize

- Has commitment to work

- Can work well with the team

- Hardworking person

- willing to work during weekend and PH

- preferably can speak chinese, malay, english and Tamil

- Knowledge of supplies, equipment, and/or services ordering and inventory control.

- Ability to follow routine verbal and written instructions.

- Ability to read and write.

- Ability to understand and follow safety procedures.

- Ability to safely use cleaning equipment and supplies.

SKILLS REQUIRED:

- Verbal communication skills

- Interpersonal communication skills

- Customer service

- Team-oriented

- Organized

- Multi-tasking

- Problem-solving

- Creativity

- Bartending

- Must be able to self-learn digital devices

- Must be all-rounded from front - kitchen

- Must be independent

Please send your resume to: [email protected] & [email protected] or whatsapp your resume to +659172151 & +658626 0136 stating the position you are applying for

Responsibilities

• Planning, recommending and customizing itineraries including booking hotels, flights, ground transportation

• Adheres to company standards in delivering customer service including professional telephone etiquette

• Handling all reservations requests/enquiries via emails and other online/offline channels

• Prepares and maintains reports for sales forecasting

• Ensure travel documents and invoices are processed accurately

• To coordinate and liaise with relevant departments internally such as Operations

• Ensure overall Customer satisfaction

• Assist with the invoicing and data entry

• Update petty cash book

• Handling drivers’ claims matter

• Simple filling and sorting out documentation

• To perform documentation work (from receiving, distribution, filling to archiving and disposing of documents)

• Ad hoc duties given by superior

Requirements

• Candidate should possess Diploma/Professional qualifications in the travel industry

• Possess at least 2 years of experience in the Travel Industry

• Prior experience with corporate sales and marketing will be advantage

• Good knowledge of tour products and tour leading

• Strong interpersonal and communication skills

• Comfortable working in a hands-on environment and contribute to all areas

• Ability to handle stress and work in fast paced environment & extended hours

• Keen interest in local and international travel trends

• Excellent communication in English, Malay, and Mandarin

• Scheduling of jobs for drivers and manage drivers to ensure smooth operations
• Point of liaison for drivers and customers / site supervisors
• Taking of clients orders and dispatching / coordinating of jobs
• Handle & manage chinese and english speaking clients as well as logistics teams queries and expections
• Maintain good service and communication with customers
• Attend to customer quiries as the first point of contact via different channels such as phone calls, e-mails, sms and whatsapp
• Record all important customer queries for appropriate post-action review
• Provide administrative support and assist in other assigned ad-hoc matters when necessary
• Team Player and willing to learn attitude
• Able to communicate with Chinese & English Speaking Clients
• Able to handle stress and work efficiently in a fast paced environment. Good in multi tasking.
• Able to work shift work, weekends and public Holiday.
• Willing to travel to Tuas for work

This is a 12 months contract assigned to our client

Work Location: near Commonwealth MRT

Salary Range : $2,300-$2,600

Timing

1. Shift time - 8am-8pm

2. 44 hours per week (5.5 days of work)

3. Rotating shift Mon-Sun (including Public Holiday)

Job Description

1. Log all incoming calls and email and record sufficient information to facilitate effective incident

processing.

2. Identify the impact, urgency, and priority of incidents

3. Provide initial troubleshooting and support for incidents.

4. Escalate incidents that cannot be resolved by the service desk to the appropriate Application Maintenance

team and monitor progress.

5. Seek confirmation for closure from the user when resolution is provided.

6. Serve as the first point of contact for all incidents

7. Prepare daily and weekly report (knowledgeable in excel)

Education

1. O Level

2. Pass O Level English

College of Interdisciplinary & Experiential Learning

Many of the wicked problems in society today require interconnected and interdependent perspectives and collective collaboration. We enable students to thrive in a VUCA world by equipping them with interdisciplinary & experiential learning tools and processes, enabling students to synthesise knowledge from multiple disciplines to address complex issues. Above all, we deepen students’ socio-cultural competence and social responsibility to the local and global community through sustainable, reciprocal engagement with partners on real-world issues.

Office of Service-Learning

The Office of Service-Learning (OSL) seeks a purpose-driven individual for an impactful role facilitating meaningful learning between students and communities for social good.

You will support the delivery of SUSS Service-Learning courses and programmes, connecting SUSS students, alumni, faculty, staff and communities.

We seek a team player who possesses a deep understanding of the intersection between education and social sectors, knowledge of current and emerging practices, trends and opportunities within and beyond these sectors, and is committed to leveraging the university as a community asset to connect diverse stakeholders to journey together for shared purpose.

Major Duties & Responsibilies

• Identify and connect assets to develop and sustain partnerships with internal and external partners to co-create and curate Service-Learning opportunities; and capacity-building to deepen and strengthen stakeholders’ collective capability for social responsibility.
• Deliver Service-Learning credit-bearing courses and non-credit bearing programmes.
• Coordinate collaborations between OSL and SUSS schools and departments.
• Coach, mentor, and assess students, enabling students to meet the learning objectives specific to the range of Service-Learning experiences.
• Design, develop and conduct risk assessment, and ascertain that the Service-Learning opportunities/environment are safe and conducive.
• Design, develop and conduct translational research and solutions (if required).
• Develop and manage certification programmes in specialist domain areas (if required).
• Manage the administrative duties (pre and post event publicity, data management, procurement etc.) generated in fulfilment of the scope stated above.
• Assist with other tasks and duties as assigned by immediate supervisor, and participate in university-wide activities.
• Attend training and development courses relevant to work and/or personal development.

Job Requirements

• A good university degree, preferably with postgraduate degree and/or professional qualification, where relevant.
• Strong experience in asset-based approaches to Service-Learning and Community Engagement, Volunteer Management and Student Leadership Development.
• Intellectually inquisitive, with a good understanding of global and local trends in both the social sector, and Service-Learning and community engagement.
• Passion for working with students and community. Able to build rapport, motivate and inspire students from diverse backgrounds.
• Strong analytical, communication, networking and presentation skills.
• A resourceful team player with initiative and interpersonal skills, and a high level of integrity.
• Meticulous, enjoy working in a fast-paced environment, interacting with people and managing multiple tasks.
• Experience in teaching, curriculum design and development, educational equity and access, diversity and inclusion, social entrepreneurship, social innovation, sustainability, social impact measurement, social sector internships and/or applied research will be an added advantage.

Field Service Engineer

We are looking for experienced junior and senior full-time Field Service Engineers to provide End User Computing or Deskside support to Multinational companies in Singapore.

Job Responsibilities & Requirement:

Primary

• Provide level 2 End User Computing support and well verse in Windows OS
• Good Hardware and software troubleshooting skills for PC.
• Break fix and IMAC support for end user deskside equipment
• Basic troubleshooting skills for IOS and android devices.
• Handles asset and peripherals inventory management.
• Meeting room and AV equipment knowledge.
• Provide smart hands support for networks and servers
• Able to support off hours or require to perform ad hoc duties as and when needed
• Familiar with Service Desk ticketing systems and process.
• VIP support
• Able to support off hours or require to perform ad hoc duties as and when needed

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• Proven work experience as a desktop support engineer or support technician.
• At least 3 years of IT deskside support experiences for junior level.
• At least more than 6 years of IT deskside support experiences for senior level.
• A good team player.
• Excellent interpersonal skills.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Good verbal and written communication skills and ability to interact with other teams.

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

• 1) Shall ensure the daily operations of various sites assigned and liaise with clients on the requirements
• 2) Arrange for daily staff deployments to various sites and ensure company does not incur any liquidated damages on the projects
• 3) Rostering of monthly schedules
• 4) Coordinate with site in charge on backlog if any
• 5) Rectify on site issues with workers or clients upon receiving feedback
• 6) Reporting of daily attendance to head office and to submit and ensure timesheets are all in proper orders
• 7) Prepare monthly financial reports for various operations projects
• 8) Arrange for coverage in case of absence of staff and able to hands on in event of no coverage
• 9) Candidate must be independent and proactive to provide suggestions and solve problems with initiative
• 10) Candidate shall possess class 3 licence
• 11) Candidate shall respond to any business or projects assignment regardless of time in event of need

Responsibilities:

• Transport waste materials
• Inspect vehicles for mechanical/safety issues and perform preventative maintenance
• Document and log work
• Report defects, accidents or violations

Requirements:

• Have experience as Truck Driver
• Minimum Class 4 driving licence
• No recent driving violations
• 6 days work week
• Location : Tuas

Responsibilities:

• Deliver prompt and efficient service to order processing via call centre hotline, email, sales order
• Perform accurate and prompt entry of orders in the system
• Ensure timely and accurate processing of orders received through the order hotline and faxes
• Ensure that critical information with regards to urgent delivery, special timing request are communicated and followed up with the delivery section till completion of delivery
• Ensure procedures for processing of item with sales restrictions, orders that require price approval and other principal specified requirements are strictly adhered to
• Provide admin support when necessary, e.g. filing, data entry, retrieval of documents

Requirements:

• GCE 'A' Level or Diploma
• Handle order processing via phone calls/emails

Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Purpose

You will attend to phone/email enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

The Job

• Attend to enquiries and requests from phone calls/emails in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Prepare effectively and accurately requests including but not limited to policy summary, premium paid, beneficiary information.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Undertake projects or other responsibilities as assigned.

Requirements

Preferably ’A’ Levels or Diploma holder with relevant working experience.

Good interpersonal and communication skills.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

To ensure a faster shortlisting interview process, kindly text me at 96429153

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23111945 Lim Soo Ching

• Provide a high-level of support to our partners restaurants
• Understand the partner lifecycle and how the three verticals work together 
• Work closely with the wider Customer Success team to ensure goals are being met across our partner base in the APAC region
• Become a trusted advisor to our partner restaurants by helping them gain the most out of our platform and reach optimum value
• Maintain an expert level understanding of our product and service to clearly communicate the value
• Have a commercially minded approach to nurturing our partner base
• Proactively engage with partners to mitigate churn risk through early assessment of their use of the Quandoo service and product
• Be the voice of our partners to provide internal feedback on how we can improve 

Key accountabilities

Perform frontline operations that includes registration/appointment scheduling/referral booking and cashiering duties when needed:

1. Attend to Walk-In/phone enquiries
2. Perform chaperon activities and assist in explaining the procedures to patients
3. Support doctors in language translation when needed
4. Proper maintenance of patients’ records, including filings
5. Ensure proper management of drug inventory
6. Ensure proper maintenance of clinic facility for cleanliness and positive image
7. Adhere to SOPs and perform routine checks/audits within the clinic

Qualifications & Experience

• Minimum GCE 'N'/'O'/'A' Levels, NITEC or Diploma Holders
• Experience:
  1. Frontline customer service experience is an added advantage.
  2. Relevant work experience in the healthcare industry would be an added advantage.
  3. Experience in working with diverse groups of professionals/personnel.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your

personal data and/or resume by the company (or its agent) for the purpose of the processing and

administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified. **

Amy Wong Siew Chen

Registration Number: R22108344

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

The KK Genetic Service is looking for a Genetic Counsellor to complement the work of doctors in the delivery of care to patients, who have a personal or family history of birth defects or genetic disorders, by providing information and support to these patients and their families. The Genetic Counsellor is also responsible for coordinating research projects carried out in the centre.

Job Scope:

• Conduct intake of information from patients, construct a complete pedigree, obtain appropriate medical histories, organize and present the pertinent medical and genetic information to the health care team.
• Apply his/her knowledge of genetics and genetic disorders to effectively convey genetic, medical and technical information to the patient.
• Identify family dynamics and emotional responses from the patient.
• Help patients understand the medical aspects of the genetic condition, as well as the psychological and familial implications of genetics.
• Provide patients with information on options that are available such as genetic testing, disease management and prevention, and facilitate the patient's decision-making in a non-directive manner.
• Provide patients with resources for support and opportunities in research programs existing in the medical community.
• Coordinate genetic testing for patients and families, including liaising with the respective genetic laboratories, arranging the testing, following up on results and discussion of results with patients.

Job Requirements:

• Master’s Degree in Genetic Counselling or equivalent
• Good communication and interpersonal skills
• Experience in counselling
• Proficiency with the use of IT

Clinic Assistant / Patient Service Associate - Front Desk [3770]

Working day: 5.5 days work week
Working Hour: Monday to Friday (8.30am – 5pm) | Saturday (8.30am – 1pm)
Salary range: $2,200 - $2,800
Location: Caldecott, Novena, Orchard (travel 3 locations)

Job Responsibilities:

• Serve as a Patient Service Associate at the clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic
• Ad hoc duties assigned by Supervisor.
• Other duties assigned by the doctor as required.

Requirement:

• With relevant experience is preferably.

WhatsApp: +65 82026403

Email: [email protected]

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