Why Join Us:
o Opportunity to contribute to the growth of a thriving SME
o Collaborative work environment with a supportive team
o Competitive salary and benefits package
Key Responsibilities:
o Generate leads through various channels (online platforms, networking events, referrals)
o Assist the sales team by providing information, preparing quotations, and coordinating the sales process from inquiry to order placement
o Create and send invoices to clients for products and services rendered and follow up on overdue payments
o Coordinate with the finance department to track and manage payment collections.
o Negotiate terms and conditions with clients to secure deals and contracts
o Actively seek new business opportunities and clients
o Stay informed about industry trends, competitor activities, and market conditions
o Work closely with the sales team to align efforts with promotional activities
o Identify emerging customer needs to inform product and service development
o Respond promptly to customer inquiries via phone, email, or in-person
o Address and resolve customer concerns, complaints, or issues in a timely and satisfactory manner
o Build and maintain strong relationships with existing clients
o Collaborate with sales, production, and other departments to streamline processes and improve customer experience
o Provide customer feedback to enhance offerings based on market demands
o Maintain organized records of customer interactions, sales transactions and payments
o Generate regular reports on sales performance, customer satisfaction, and outstanding payments.
Requirements:
o Minimum of a Diploma or bachelor's degree in business, marketing, or a related field.
o 2-5 years of experience in sales and customer service, preferably in the printing industry.
o Applicants with professional Chinese and English listening, speaking, reading and writing skills will be given priority
o Excellent communication and interpersonal skills.
o Detail-oriented with strong organizational and multitasking abilities
o Ability to collaborate with different departments, including sales, marketing, and production
