*Ring Ring* Your end-users need your help! Will you rise to the occasion and answer the call, drawing on your expertise to solve the problem that they are facing at that moment? Our Customer Analysts are the "Batmen" of Titansoft, give them the bat-signal, and they will look into your issue and beat them into oblivion. *POW!*

What a Customer Analyst does in Titansoft

• Assist in product support for end users
• Coordinate with team members to resolve reported problems by end users within SLA
• Provide a single point of contact for end users to report problems
• Work closely with team members to suggest and propose prevention methods or workarounds for problems
• Be proactive with system monitoring, provide efficient solution and action before end users report / problems occur
• Take responsibility on receiving reports or problems until the root cause is solved or preventive action is applied
• Willing to perform 24/7 support duties on rotational basis
• Perform tasks assigned by direct supervisor

What we are looking for in a Customer Analyst

Qualifications

• Minimum Advance Diploma in Computer Science or related field

Experience

• At least 1 year of technical support customer service experience in a corporate IT environment.
• Basic knowledge in TCP/ IP networking as well as web services
• Basic knowledge in web application development and support

Skills

• Ability to work on their own initiative and be a self-starter
• Detail-oriented and ability to consistently produce high quality, accurate work
• Exceptional problem solving and troubleshooting skills
• Willingness and ability to work co-operatively with others as part of a team
• Flexibility in terms of responsibilities and working arrangements
• Good interpersonal and communication skills with report writing and documentation skills
• Ability to work under pressure for deliverables

What everyone gets in Titansoft (psst. We didn't get that Great Place To Work in Singapore 2024 Award for nothing!)

• 18 days of rest and relaxation for each year (P.S. It gets even better over the years!)
• Competitive salaries and bonuses bench-marked against big players in the industry (Yeap, those companies!)
• Flexible working hours (Sleep in a little longer after fixing that pesky bug from last night)
• Comprehensive insurance coverage
• Wellness fund (Flexibilty to use it for medical, dental, EAP or even attraction parks!)
• Very well-stocked pantry (We've never heard of the term 'Hunger Games', nope)
• Communities of Practice and Workshops catered for your growth and learning
• Substantial subsidies and programs to keep that creative flow while having fun (Health promotion program, annual overseas company outing, an annual dinner that nobody will ever forget, etc.)
• Hardcore work and hardcore fun!

Working at Titansoft will probably be unlike any other careers you have ever had. Discover why you should join us!

• 5 days work week
• Performance Bonus
• Location: Tai Seng (North-east)

About the Role:
We are seeking a proactive Admin cum Customer Service Assistant who can play a crucial role in ensuring smooth communication and operations by managing our business group chats, disseminating information accurately, and supporting general administrative activities for the manager.

Key Responsibilities:

• Manage and monitor the business group chat, ensuring timely and accurate dissemination of information to the relevant departments or teams.
• Coordinate communication between teams for daily operational updates and tasks.
• Provide general administrative support, including scheduling meetings, preparing reports, and maintaining records for the manager.
• Assist in ad-hoc tasks and projects to ensure seamless operations.
• Handle customer service queries and direct them to the appropriate team when necessary.

Requirements:

• Strong communication and organizational skills.
• Proficiency in using messaging platforms, email, and general office software.
• Ability to prioritize tasks and work in a fast-paced environment.
• Previous experience in an administrative or customer service role is an advantage.
• A positive attitude and willingness to learn.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Our client a global leader in the recycling and commodities trading industry They are now looking to hire a Senior Customer Service Specialist to join their growing team.

Responsibilities:

• You will be responsible to manage a full set of Import/Export, Letter of Credit, and banking documents.
• To resolve problems, make informed decisions and manage the customer wisely to achieve maximum results independently.
• Prepare an accurate and complete range of shipping documents, including Invoice.
• Review all documents to ensure compliance with Sales terms, L/C terms, and customer requirements.
• Follow up on deposit/LC issuance to ensure required payments are received before shipment.
• Serve as the initial point of contact for managing complaints and handling claims.

Requirements:

• Minimum Diploma and above
• Preferrable with LC knowledge
• At least 3-5 years working experience in Customer Service and managing shipping documentation
• Able to work independently and work within tight deadline

If you are interested in this role, please click on Apply Now

Please note that only shortlisted candidates will be contacted, thank you.

Eng Ai Wen, Ivan

EA License Number: 23C2060

Registration ID is R1222887

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Responsibilities

• Handle outbound calls, enquiries and emails on policy cases and requests
• Support the team with administrative duties
• Deliver consistent and excellent customer experiences across multiple channels (hotlines, emails, portals etc)
• Work with the team to meet the stipulated service levels
• Comply with internal policies and procedures
• Other ad-hoc duties assigned

Requirements

• Diploma/Degree in any relevant disciplines
• Proficient in MS Office

Interested applicants please email your resume to [email protected]

Megan Ng Su Ting

CEI Registration No.: R23115059

Recruit Express Pte Ltd

EA Licence No: 99C4599

*** We regret that only shortlisted candidates will be contacted.

Duration: 12 months contract

Working hours: Mon - Fri (Office hours)

Location: Outram Park MRT

Responsibilities

• To ensure the provision of prompt and accurate clarifications to customer queries.
• To ensure that feedback and complaints are followed-up appropriately.
• To ensure 90% of the applications are processed within five working days.
• To ensure that only applicants, who fulfil the relevant criteria, are considered for licences.
• To ensure that all queries are replied within five working days.
• To ensure that all records can be retrieved quickly upon request; and
• Make outgoing calls in reply or in response to callers who leave their numbers and request that operators call them back.
• The job holder is required to possess sound knowledge of the legislations, doctrines, policies and guidelines relevant to the licensing regimes. The job holder also has to keep updated of any changes to the legislations, doctrines, policies and guidelines to ensure that no licence applications are wrongly approved or rejected.
• The job holder is responsible for managing customers’ queries and feedback.
• The job holder has to scrutinise the results of the various screening records in deciding on the recommendations on whether to approve or reject the licence applications.
• The job holder has to analyse the applications and documents submitted to make recommendations to the relevant supervisor to approve or reject the licence applications.
• Any other ad hoc duties assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Customer Service Associate

Salary: $2000 - $2500

Working Hours: 8.15am - 5.15pm (Mon to Fri), 8.15am - 1.15pm (Sat)

Location: Pioneer

Job Scope:

• Process orders through various channels permitted by company, efficiently and timely.
• Must be able to enter a high volume of orders while maintaining accuracy for areas in pricing, quantity, and products.
• Data entry in several different programs used by the business.
• Good co-ordination with sales and operation team.
• Handles customer inquiries and complaints, resolving or escalating difficulties as required.
• Proper judgement must be exercised when dealing with order discrepancy to ensure complete customer satisfaction.
• Responsible for resolving issues related to incomplete or inaccurate orders and assisting team members as needed.

Requirements:

• Detail Oriented
• Able to meet within deadline
• Experienced in Microsoft Office

Company Name: Talent Recruitment Pte Ltd

EA License No: 24C2338

EA Personnel Name: Loke Sai Lye (Loke)

EA Personnel No: R24123366

Email: [email protected]

Contact Number: 8805 9869

Responsibilities:

• Handle calls and/ or emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Duration:

• 11 Months Contract

Location:

• Rafflesplace

Working Hours:

• Daily scheduled hours (either 9.00am – 1.00pm OR 10.30am - 2.30pm)
• Will be required to work 5 days in a week, including weekends and public holidays
• Training will be provided, and candidates must be able to attend and complete the full day training (12-15 working days).

Salary:

• $18/hr

Requirements:

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to work in a fast-paced and demanding environment
• Banking experience will be an advantage

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1107390)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Job Title: Customer Service Coordinator (ID6013)
Location: Ubi
Working Hours: Mon-Fri 9am -6pm
Basic Salary: $2000 - $3000

Job Responsibilities:
• Generate leads through various channels (online, networking, referrals) and actively seek new business opportunities.
• Assist the sales team with information, quotations, and coordinating the sales process from inquiry to order placement.
• Create and send invoices, follow up on overdue payments, and coordinate with finance on payment collections.
• Negotiate terms and conditions with clients to secure deals and contracts.
• Respond to customer inquiries, address concerns, and resolve issues promptly.
• Build and maintain strong relationships with existing clients and collaborate with other departments to improve customer experience.
• Provide feedback for product/service development based on customer needs and market demands.
• Maintain organized records of customer interactions, sales transactions, and payments.
• Generate reports on sales performance, customer satisfaction, and outstanding payments.

Job Requirements:
• Minimum Diploma or Bachelor's degree in Business, Marketing, or a related field.
• 2-5 years of experience in sales and customer service, preferably in the printing industry.
• Bilingual in English and Mandarin (to handle queries and communicate effectively with our Mandarin speaking clients)

Benefits : AWS, Medical Card, Group Commission

Job Description

• Execute a project effectively once a project order is being received
• Have a complete understanding of the requirements of the project and the delivery schedule
• Liaise with purchasing team with regards to the procurement of the items
• Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
• Handle the billing for each project in an accurate manner
• Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
• Plan, schedule as well as coordinate materials availability to meet customer requirements
• Engage in regular meetings with internal departments to review project, production and procurement updates
• Other related duties as required by HOD/ Management

Requirements:

• Recognised Diploma or Degree in any field
• Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
• Working experience in import/export or related environment would be advantageous
• Working knowledge and experience in SAP system preferred but not a must
• Excellent planning, communication and problem solving skills with an eye for details;
• Customer service oriented and result-driven with ability to work independently in a fast paced environment.

Interested applicants, kindly click on “APPLY NOW” or send your resume in MS WORD format to hestia.wong(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Wong Ying Huan (Hestia)

EA Personnel Reg No: R24122431

• Eastern Part of Singapore;Accessible from MRT Station
• 5 days’ work week
• Opportunities for career advancement

Our client, an established logistics company providing services in Healthcare Logistics Transport Solutions, is seeking for a passionate and suitable candidate to join the team!

Job Responsibilities

• Responsible for all operational activities to the customers accounts (Medical Institutions/ Medical Devices)
• Manage a team of customer service personnel; provide guidance and support to the team to ensure quality service is provider to customers and key clients
• Represent the company as the main point of contact for clients; Manager both internal and external customers
• Work closely with clients to facilitate smooth operations and resolutions of any issues that arise
• Establish Service Key Performance; Conduct gap analysis, identify areas for improvements to improve service level, productivity to meet and/ or exceed customer’s satisfaction
• Manage the performance of the team and develop them for further development
• Lead and manage the implementation of any new projects
• Manage the P&L of assigned client/ customer accounts
• Other ad hoc duties as required

Job Requirements

• Minimum Degree in Business/ Supply Chain/ Logistics/ Industrial Engineering or equivalent
• Minimum 5 years of relevant experience, preferably in a healthcare logistics firm
• Proficient in SAP will be advantageous
• Strong knowledge of distribution, warehousing and logistics concepts
• Good interpersonal and communication skills

Interested and suitable candidates, please email your CV in MS Word to

[email protected]

Ammerline Lam Sze Yi

CEI Reg. No.: R1104463

Personal Data Protection

“By submitting your curriculum vitae or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website at www.celecti.com.sg for a copy of our Privacy Policy.”

Customer Service Officer (Fast Hire / Changi / 5 days / Urgent / Immediate Interview)

The Role:

• Attend to customer inquiries
• Perform cash and credit card transactions using Point of Sales (POS) and Baggage Storage System (BSS) for baggage storage and other services
• Perform opening and closing settlement for POS and BSS
• Perform bag wrapping service and upselling of baggage services or products
• Conduct bag search in accordance to SOP and ensure compliance to security standards
• Responsible for store cleanliness and image
• Any other duties as assigned by management

Benefits:

• Basic Salary: $2060
• Work 5 Days rest 1 day
• Working timing (Choose fix)
• 6.50am - 3.10pm OR
• 2.40pm - 11pm

Location:

• Changi T3

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

For FAST response, whatsapp to 6038 0508, with the following information:

1) Your Name
2) Your staying location
3) Your availability to start work

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Sng Shoo Woon

Registration Number: R1110625
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Duration: 12 months

Location: PLQ

Working hours: Mon - Fri (9am - 6pm)

Job Purpose

To facilitate policyholders’, distribution representatives’ and business partners’ email queries on our product and services which will contribute to the overall positive customer experience with the company.

Responsibilities

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;
• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;
• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution
• Provide excellent customer service experience; and
• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.
• Takes accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks.
• Maintains awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company.
• Highlights any potential concerns /risks and proactively shares best risk management practices.

Requirements

• ‘A’ Levels and preferably possessed professional certification in Insurance (i.e. M9, M5 and CHI);
• 3 years’ experience in customer servicing role (Life Insurance) - Preferred & not a MUST have

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

https://go.persolkelly.com/job/apply/2498

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Working Day: Mon to Fri, 8.30am- 5pm

Address: Jurong Logistics Hub 619115

Salary: $2500 - $3000

Company background:

HQ in Europe, company is a pioneer and a global leader in the international moving industry.

Purpose of job:

• To represent the company to the company’s corporate accounts.
• To provide the highest possible level of customer service.
• To manage the relationship between the company and the company’s corporate accounts: getting and keeping contact, following up the files, keeping a sales back-up
• Provide HR support

Job scope:

• Answer to phone enquiries / web enquiries
• To take down client’s removal details
• To set up survey appointments for sales department
• To take client’s requirements from the survey report & any other information source into account and formalize them in a quote for removal
• To ensure with the clients and the Operational Manager that the administrative file (export documentation) is duly filled and complete
• To promptly follow up on requests from direct client / branch / agents
• To prepare physical file, put in all necessary documents then pass to traffic department
• To tally details on system and physical document
• To update our internal excel sheets accordingly
• Ad-hoc task

Requirements:

• At least 1-2 years relevant experience in logistics / relocation industry

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

• Working hour: 9am – 6pm (Monday – Friday)

• Company located at Bukit Batok

• Company transport provided at Jurong East MRT

• AWS + Variable Bonus + Excellent Welfare

• Well Established Freight Forwarding Company

Job Scope

• Handle inquiry, prepare quotation, handle shipment activation and cross trade shipments.
• Coordinate with customers for their incoming and outgoing goods
• Coordinate with Overseas Agent for shipment activities
• Understand import and export process
• To complete all required documentation on time.
• Handle customer's complaint and claims, take appropriate action and/or notify relevant person and office to prevent a re-occurrence of customer complaints.
• Ensure accurate data entry in reports
• Any other ad hoc task assigned

Requirement

• GCE O Level / Diploma in Logistics Management or equivalent
• 1 to 3 years of relevant customer service experience experiences

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

KHOO SOT MEI (R21102604)

EA Recruitment Pte Ltd

EA License No: 21C0492

Working Locations: Alps Avenue

Responsibilities:

• Manage Contract / Service Parts Logistics warehouse and distribution business for MNC Customer
• Oversees regional operations for Contract / Service Parts Logistics across Asia Pacific and Japan
• Main point of contact for MNC Customer’s Regional Operation team based in Singapore
• Co-ordinate with Internal country logistics teams in South Asia & Oceania on day-to-day operations matters and service performances
• Attend and lead external & internal meetings on Business Performances matters and Operational Excellence initiatives
• Project implementation and support Contract / Service Parts Logistics warehouse operation by using WMS, TMS and other tools
• Build good relationships and foster strong rapports with MNC customer & Internal stakeholders
• Work on logistics solutions with Internal country logistics teams to increase work efficiency & productivity of Contract / Service Parts Logistics warehouse and distribution programs for MNC Customer
• Assist department head in analysing reports to formulate business strategies
• Support regional opportunities to expand business share of MNC Customer

Requirements:

• Minimum Diploma in Logistics or Supply Chain or equivalent preferred.
• Minimum 3 years of relevant experience in Warehousing & Distribution (Service Parts Logistics background will be an added advantage)
• Computer Literate (MS Office, Excel, PowerPoint)
• Able to work in fast pace environment

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to [email protected]

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion!

R22103985 | EA License 16C7883

Responsibilities:

• Able to handle over-the-counter transactions in an efficient and accurate manner.
• Assist in customers' enquiries and ensure the Company's service delivery standards are met in achieving total customer satisfaction.
• Prospect and introduce customers to the Bank's products and services.
• Educate and migrate customers to use digital platform.
• Manage customer wait time and service level.
• Manage customer negative impact and complaints.

Operations & Financial

• Perform all banking activities in accordance with the Bank's regulatory requirement.
• Maintains customer confidence and protects bank operations by keeping information confidential.
• Contributes to self and team effort by accomplishing related results needed.

Requirements:

• Diploma/Higher NITEC/Degree in Banking/Finance or any similar industry
• Highly adaptable and ability to deal with ambiguity.
• Experience in delivering customer journeys, and digital features
• Adept at use of data to drive productivity and performance.
• Willing to work on weekends
• Training will be provided

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

• Job Title: Customer Support Specialist
• Contract duration: 2 January 2025 – 31 December 2025
• Salary: $3,500 – $4,500
• Working location:Loyang Lane
• Working hours: Monday – Friday, 8am - 5pm

Job Duties

• Coordinate responses to customer inquiries for spare parts requirements and facilitates delivery problem resolution. Coordinate collection and processing of supplier and/or customer data and/or information regarding delivery of spare parts, provisioning products or related services. Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Reviews customer purchase orders to assess requirements.
• Process and maintain customer purchase orders (e.g., order entry, etc.) inputting in Cardex (ERP) and portal management.
• Interacts with the different positions in the warehouse as well as with other functions such as Sales and Quality to ensure that orders are resolved in an acceptable time frame.
• Prioritizes orders with issues based on required ship date and performs analysis on whether orders can proceed without additional input.
• Performs research in Cardex (ERP) to potentially resolve order issues.
• Reviews and actions open orders that are pending resolution.
• For all critical orders, ensures timeliness of shipment through internal coordination and liaison with other functional stakeholders.
• Monitors / Expedites orders with high complexity and urgency.
• Resolves customer claims with functional departments (Accounting, Quality Assurance, etc.), Credit & Rebill, Return Material Authorization process, determine root cause, recommend and implement corrective actions; support Account Receivables with cash collection.
• Maintain Pipeline health on part usage/demand on existing contract, program, etc. in collaboration with Customer, Sales, Planner, etc.
• Performs other duties and responsibilities as assigned or required.

Basic Qualifications (Required Skills and Experience):

• 2-4 years of related work experience
• Experience in Program Management and/or Customer Support
• Experience in a warehouse environment
• Strong problem-solving skills
• Excellent communication skills, both written and verbal
• Ability to work in a very fast-faced environment with a high degree of accuracy
• Ability to effectively multi-task
• Ability to manage multiple and competing priorities
• Proficient knowledge in MS Office (Excel, Word, PowerPoint) applications

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an [email protected]) to let us know. Please feel free to contact us if you have any queries

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No: R1440784 (Foo May Cheng)

Customer Service Team Lead / Manager - (order management and logistics)

Working Days: 5 days (Mon-Fri)

Working Timing: 830am – 530pm

Working Location: City Hall

Starting Salary: $4000 - $6000

The Customer Service Team Lead (or Manager) is responsible for overseeing the order management process and ensuring exemplary customer service delivery. This role entails managing a team of order management representatives, coordinating with various departments to streamline order processing, manage periodic reporting requirement and enhancing customer satisfaction.

Key Responsibilities:

Hands-on support and ownership of full order-to-cash function for customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.

Lead and manage the order management team, providing guidance and support to ensure efficient workflow and high-quality customer service. Hands-on approach is necessary.

Develop and implement order management policies and procedures to improve efficiency and accuracy, especially in areas of managing letters of credit.

Serve as the primary point of contact for escalated customer inquiries and issues related to order processing/fulfilment.

Collaborate with sales people, inventory team, production plants, external logistics partners, system support to ensure timely fulfilment of customer orders.

Review and refresh key performance indicators (KPIs) on internal team and external partners.

Consider learning and development opportunities for team members, together with recommending changes for continuous improvement.

Ensure adherence to compliance and regulatory requirements in order processing.

Job Requirement:

Degree/Professional certificate in a related field preferred.

5+ years of experience in customer service or order management, with at least 2 years in a supervisory or managerial role.

Strong understanding of order management systems (SAP R3 (ECC) or S4 Hana) and processes

Good working knowledge in the negotiation of Letters of Credit for countries, as well as other payment terms such as D/P, D/A, etc.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.
• Follow up on clients and help to do air export billing, invoice verification and handle rate disputes
• Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement
• Perform other job duties as per requested

Job Requirements:

• Min GCE N/O Level
• Prior Customer Service experience in the Air Freight Industry will be advantageous

*Please be notified that only shortlisted candidates will be notified*

By submtting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: Chan Jun Wei

EA Personnel No: R1543992

EA License No: 21C0845

Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week. (11am - 8pm/ 12pm - 9pm)
Location: Newton/ Chinatown

Contract: yearly renewable based on business needs and individual performance

• Conduct survey interviews via outbound calls and field visits to collect timely and reliable data
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor

Requirements:
• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

Job Scope:

• Communicate and coordinate with customers regarding sales orders and inquiries.
• Provide high level telephone, email and web chat support to our customers
• Handle invoicing, purchase orders (P/O), delivery orders (D/O), and manage purchasing and receiving tasks.
• To coordinate with operations management to carry out customer requests/appointments/changes etc effectively and efficiently.
• Process customer orders efficiently.
• Perform general administrative duties.
• Complete other ad-hoc tasks assigned by management.

Requirements:

• Minimum ‘O’ Level or at least 1 year of relevant experience.
• Possess a service-oriented mindset with excellent customer service skills.
• Proficient in Microsoft Office

Job Highlight

Location near Macpherson MRT Station

On-job training will be provided

Duty Meal will be provided

Annual Leave/Medical/Bonuses

Responsibilities:

• Provide customer service and administrative support to the daily operation of Temple.
• Collect payments and issue invoices.
• Data entry and update system record.
• Assist in festival/celebration of Temple-related matters.
• Perform simple settlement of daily transactions.
• Perform general daily clerical duties.
• Ad-hoc duties are assigned as and when required.

Requirements:

• Minimum Secondary and N/O Level.
• Minimum 1-year experience in customer service or relevant field.
• Good working attitude and a strong sense of responsibility.
• Meticulous, well-organised and also a good team player.
• Proficient in Microsoft Office Suite.
• Willing to work on weekends and public holidays.
• Able to communicate proficiently with English & Chinese to liaise with English and Chinese-speaking customers.

Duties and Responsibilities

• To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations
• General administrative support as required by members of Transport Dept. and management
• Liaise with customers or vendors related to procurement and administrative requirements
• Monitor vessel schedule vis PSA Portnet and Jurong port system.
• Declare permit via Trade web Live(permits)
• Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems
• Retrieve and analyze data from TMS system and or other internal systems to address customer requests
• Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS.
• Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS.
• Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores.
• Serve as the primary user and administrator of the TMS for managing customer orders and deliveries
• Prepare documentation for lifting operation perform in Port facilities.
• Prepare documentation for cargoes clearance from Keppel distripark,Jurong port.
• Prepare and submit police escort application for Out of Gauge (OOG) Cargoes.
• Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• GCE ‘N’ or ‘O’ levels
• 1 year administrative experience. (Preferred in logistics industry)

SKILLS COMPETENCIES

• Good communication skills (both verbal and written) and excellent organizational abilities.
• Familiar with PSA Portnet, Jurong Port system and trade Web Live
• Meticulous and attentive to details and follow ups
• Capable to work independently and pressure
• A good team player who is self–motivated and independent with good attitude.
• Willing to take responsibility and accountability of their role.
• Capable of identifying and suggesting improvements
• Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Working Conditions

5.25 Working days per week

Job Responsibilities

· Liaising and Escalating with relevant BUs / Compliance to meet MAS Compliance and Regulatory standards.

(PDPA & MAS Notice 626)

· Gathering Evidence for Scam Report and Escalating to relevant BU for Touchpoint / Investigation /

Compensation within stipulated timeframe

· Understanding Fraud & Scam Terminology and Methodologies.

· Advisory & Prevention of Bank's Customers from Pig Slaughtering Scam, Jobs Scam, E-Commerce Scam, Phishing Link Scam (Tokenised / No chargeback right transaction, Phishing Impersonation (Government

Impersonation / Friends Scam), Investment Scam, Sex Scam, Love Scam.

· Handling Reporting Mule Accounts / Funnel Accounts.

· Ensures highest standard of service delivery to our customers.

· Respond and react in a timely manner to escalate fraud / scam service request.

· Investigate transactions flagged as suspicious timely.

· Maintains confidentiality of the Bank’s customers and data.

· Identifies and resolves customer issues and enquires received via calls platforms completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact handling accuracy and operational effectiveness

· Educates the customer about the Bank’s products and services and directs them toward available resources for self-help.

· Resolves customer enquiry, request and feedback to the satisfaction of the customer, and complete accurately the necessary documentation and subsequent solutions.

· Ensure group compliance & control standards are observed and met in the execution of customers’ transaction requests

· Uses technology and system tools as directed and within established guidelines.

· Ensures knowledge is up-to-date by participating in individual and team trainings, meetings and reading the information posted in the Contact Centre’s knowledge management system.

· Keeps abreast with current issues in the banking environment and competitors’ innovations.

Job Requirements

· Degree/ Diploma in any discipline.

· Fresh graduates are encouraged to apply.

· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.

· Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.

· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.

· Possess good command of written and spoken English.

· Good analytical skills; passion for working and is good in working with numbers.

· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.

· Passion for working, responsible and with good working attitude.

· Proficient in PC skills including MS Office applications.

· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

Shift Options (Choose 1)

Option#1: Weekends/PHs shift

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

• Working Hours : 5 working days, 1 rest day and 1 off day per week
• 42.5 hours per week
• Staggered shift hours : 8.5 working hours + 1-hour meal break in between. Includes night shift.
• Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive) Or otherwise advised by the Client