Job Description & Requirements

As the Customer Service Executive (CSE) for Contact Centre, you will be responsible for providing our Singapore customers prompt and personalized service when handling their queries from multiple channels over a full range of consumer financial products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

Main duties and responsibilities

• Handle calls and emails promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
• Respond to customers’ queries and concerns with the aim of achieving first call resolution.
• Follow up promptly with customers to resolve issues
• Provide customers’ feedback to respective business partners to improve customer experience
• Introduce and educate customers on the self-service/automated banking channels.
• Perform after- call administration work
• Use customer service and sales skills to optimise customer satisfaction of each customer contact
• Maximise opportunities to deepen customer relationship via upsell or cross-sell appropriate products and services

Qualifications

• Possess a Diploma or Degree in any discipline
• Has a passion for customer service
• Able to work in a team
• Able to speak and write good English
• Able to speak Mandarin will be an advantage (to support the Chinese speaking customers)
• Able to work in a fast-paced and demanding environment
• Able to commit to 24/7 rotating shift work, must be comfortable to work some night shifts
• Will be required to work 5 days in a week, including weekends and public holidays
• Those without experience are welcome to apply
• Banking experience will be an advantage

Location: Changi Airport
Working Hours: 5 days | Monday - Sunday | 3 SHIFTS !! | 3 - 6 Months Contract ->> Convert to PERM !!
Classroom Training for 2 MONTHS ( OFFICE HOUR - MON TO FRI)

Job Responsibilities

• Provide quality customer services
• Service customers at the check-in counters
• Verify information on travel documents, passports and/or visas
• Provide Support to Special needs customers
• Handle customer issues regarding irregular flight operations
• Process Customer Documentation
• Any other task assigned by the superior

Interested candidates, kindly Click APPLY or Whatsapp: 89016903

Rapid Recruitment Asia Pte Ltd - 16C8261
Guak Jia Wen Evangela (R22111177)
EA License No: 16C8261

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Key Responsibilities:

To respond to customer inquiries and provide information

products, services, and addressing general medical inquiries in a clear and professional

manner.

To assist customers in placing orders, tracking shipments, and processing

returns or exchanges.

To develop a deep understanding of product offerings to

effectively address customer questions and concerns.

To Maintain detailed records of customer interactions and transactions in

customer relations management (CRM) for reporting and analysis purposes.

Qualifications:

● Min N/O Level /Diploma

● Excellent communication and interpersonal skills.

● Previous experience in customer service, call centre, or a related field is a plus.

Interested candidates please send a copy of your resume in MS Word to

[email protected]

EA Personnel: Valerie Yong Kian Fung (R1103704)

Company Reg. No 199601303W

EA Licence No. 99C4599

Summary of the Position

Reports to Customer Service Team Leader, the position is responsible for providing support throughout pre &post Sales, to ensure flawless execution of order processing, trace resolution & escalation/exception/complaint handling, service level agreement & internal processes.

Responsibilities:

• Trace Handling: manages shipment tracking and trace requests from customer on timely manner.
• Escalation/Exception-Handling: Handles customer escalations from customers on a timely manner.
• Complaint-Handling: Handles and addresses complaints end-to-end; Acts as escalation point for
customers and other parties within the team.
• Solution Provision: Able to provide timely solution to cases/exceptions, proper follow up and follow
through end-to-end.
• Service Recovery: Able to provide service recovery as deemed appropriate, with the necessary
investigations done & wisely executes empowerment with proper justifications and based on set
processes.
• Manages and investigates customer claims, and assesses if claim is approved or denied, where claims
are not handled by insurer/3rd party administrator.
• Manages any ad hoc/regular reports supporting SME or KAM customers.
• Stays informed on shipment and exception status for allocated KAM customers.
• Proactively informs customer on shipment status and exceptions.
• Passes Sales leads or any potential business opportunities to Sales Team.

Requirements:

• Minimum 2 years of customer service work experience
• Experience in Express Distribution or Supply Chain Logistics industry is preferred.

Position Purpose

• Carry out specific range of operation tasks within clearly defined SOP (standard operating procedures)

• Work independently and as a reliable team member, carrying out assigned task and know when to request for help or advice

Responsibilities

• Restaurant Operations

• Execute assigned area of responsibility (e.g. greeter, runner, bartender, cashier) based on SOP

• Set up restaurant for service day, which include but not limiting to checking on availability of food item and special menu, guest reservation status, service area set-up, cash register and payment machines

• Provide service to customers

• Execute proper cash management

• Preparation and serving of all drinks, beverages and dessert items

Restaurant Management & Planning

• Address customers’ complaints in accordance to guidelines and to escalate issues to supervisors when necessary

• Identify and report all potential problems and to provide recommendations pertaining to the provision of services, food quality and cleanliness

Quality Assurance & Control

• Comply with SOP and safety requirements

• Ensure quality of food is up to the prescribed standard

• Ensure safety and hygiene standards are maintained by inspecting and cleaning of all utensils and restaurant area

• Identify and report unsafe and/or non-compliant conditions and behaviors pertaining to personal and food safety

People Management

• Perform as a reliable team member and communicate clearly and audibly

Job Brief

As a Barista/Service Crew member at Aether House, you play a pivotal role in creating an extraordinary customer experience. Your responsibilities extend beyond crafting exquisite coffee blends to include the art of mixing coffee with alcohol in our signature cocktails. Maintaining a clean and welcoming service area, contributing to seamless operations, and delivering exceptional service are key components of your role.

Responsibilities

1. Prepare and Serve Beverages:

· Craft and serve a diverse range of high-quality beverages, including our signature coffee blends, specialty drinks, and coffee-infused cocktails.

· Ensure precision and consistency in beverage preparation and presentation.

2. Customer Interaction:

· Greet customers warmly and engage with them in a friendly manner.

· Take customer orders with a keen understanding of our offerings, providing recommendations as needed.

· Address customer inquiries and concerns with a positive and helpful attitude.

3. Maintain Cleanliness:

· Keep the coffee station, cocktail bar, and dining area immaculate and well-organized.

· Adhere to rigorous hygiene and sanitation standards in all food and beverage preparation.

4. Cash Handling:

· Process customer transactions accurately and efficiently using our POS systems.

· Handle cash transactions with precision, providing correct change as required.

5. Stock Management:

· Monitor inventory levels and proactively restock supplies, including coffee beans, syrups, and cocktail ingredients.

· Contribute to regular inventory checks and promptly report any shortages to the supervisor.

6. Team Collaboration:

· Work harmoniously with the kitchen and service team to ensure a seamless and delightful customer experience.

· Offer support to colleagues in various tasks as necessary.

7. Adherence to Policies:

· Strictly follow Aether House policies and procedures, prioritizing health, safety, and quality standards.

· Uphold the superior quality and presentation of all products and services.

Profile

· Previous experience as a Barista or in a similar customer service role is preferred.

· Passion for coffee and mixology, with the ability to craft exceptional coffee-infused cocktails.

· Strong communication and interpersonal skills.

· Ability to thrive in a fast-paced environment and manage multiple tasks.

Benefits

• Attractive, negotiable package ($1900-2800/month)

• $500 sign on bonus / Meal Allowance

• Closed on Saturday/Sunday/Public Holiday

• Medical & Dental

• Career development in a friendly and vibrant environment

· Represent company in corporate meetings (Both in Singapore and in China).

· Acquire new partnerships in the China market.

· Creating, optimizing, and monitoring corporate travel policies.

· Analyzing and preparing reports on travel tours.

· Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels and airlines.

· Negotiating preferred rates with vendors of direct travel.

· Planning and running travel tours for different purposes such as recreation, education and business.

· Managing and overseeing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.

· Assisting with any travel-related issues that may arise

· Ensuring the operations to run smoothly

Job Requirements

· A minimum of 10 years experience in the travel industry is a must

· Knowledge of travel management process

· Excellent communication and interpersonal skills

· Well organized and able to work independently with a high level of initiative and drive

· Able to travel regularly if work requires

Our client is a Manufacturing MNC. They are looking for a Service Technician to assist their team for the next phrase of their business. They are located in West – easily accessible.

Duties:

• Conduct on-site preventive maintenance services as per the agreed schedule.
• Deliver adhoc remedial repair services.
• Perform in-house and on-site calibration.
• Conduct pre-delivery inspection on equipment before delivery.
• Maintain records of customers' install base.

Requirements

• Minimum Diploma or Nitec in Mechanical Engineering or any relevant field
• Experience in performing troubleshooting and diagnostic services is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R23115141 (Tan Su Yee)

Our client is a well-established MNC, one of the leading players in the Manufacturing sector. Due to their current expansion plan, they are looking for a Service Technician to join their team, in hopes of developing the current high performing team. They are located in the Islandwide.

Responsibilities:

• Stay updated on product details and technical insights through training materials and service manuals.
• Maintain a well-stocked service van with necessary spare parts for prompt and effective on-site resolutions.
• Assess product faults accurately to identify repair causes and estimated costs for customers.
• Conduct repairs, ensuring comprehensive testing for a quality resolution on the first visit.
• Execute product installations and changeovers when required.
• Any ad-hoc jobs as assigned.

Requirements:

• Minimum NITEC of Electrical/Mechanical or any relevant engineering studies.
• Minimum 2 years’ relevant working experience
• Possess Class 3 driving license

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R23115553 (Lai Hor Yan)

Job Description

• Industry/ Organization Type: Restaurant / F&B Retail
• Position Title: Service Crew / Kitchen Helper
• Working Location: Chinatown Point
• Working Hours: 6 days (11.00 am – 10.00 pm)
• Salary Package: Up to $3,000 (Including OT + Allowance + Incentive)
• Duration: Permanent Role

Key Responsibilities

• Greet and attend to walk-ins
• Manage queues
• Take orders in POS system, serve customers, and clear tables
• Provide excellent F&B service to guests
• Respond promptly to customer inquiries
• Maintain a high level of customer service
• Maintain a high level of cleanliness throughout the restaurant
• Assist in checking and restocking inventory as needed.
• Assist chefs and cooks in preparing ingredients

APPLY NOW!!!

• Candidates without relevant experience are welcome to apply. Training will be provided.
• Prior working experience in the F&B industry is an added advantage.
• Comfortable with working on shift rotation.
• Staff meals are included.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65755 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Description

• Industry/ Organization Type: Manufacturing and Production
• Position Title: Service Technician/ Technician
• Working Location: Islandwide
• Working Hours: 5 days (Monday to Friday, 9.00 am to 6.00 pm)
• Salary Package: Basic + Standby Allowance + Handphone claims + OT + Variable bonus
• Duration: 1-year contract (Convertible to Permanent Role)

Key Responsibilities

• To assist the Technical Supervisor with day-to-day troubleshooting, attend to breakdown problems, enhancement service for equipment.
• To upkeep and do preventive maintenance for parking equipment.
• Assist in resolving technical issues with customers and contractors.
• Other tasks as assigned by Management.

APPLY NOW!!!

• Minimum Professional Certification/ITE Nitec/Diploma (Technical) Engineering (Computer/Telecommunication), (Electrical/Electronic/Mechanical or equivalent).
• Posses valid Class 3 license with clean record (to drive a van).
• Van can be driven home.
• Willing to do standby duty and work after office hours.
• Candidates without relevant experience are welcome to apply. Training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #53568 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Description

• Industry/ Organization Type: Logistics Service Supplier
• Position Title: Customer Service Executive (Shipment)
• Working Location: Jurong Island (Company Transportation Provided, Islandwide)
• Working Hours: 5 days (Monday to Friday, 8 am – 5.45 pm)
• Salary Package: Up to SGD 3100 + Allowances + Incentive + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Strong in operations and customer service-related industry.
• Handling day-to-day operations independently.
• Data creation and entries.
• Daily interactions with customers and vendors on shipment status.
• Arrange Import/Export documentation & provide daily customer support.
• Interact with cross-functional departments to ensure compliance, and facilitate customs clearance and deliveries to customers.
• Proficient in SAP order processing is an advantage.
• Ensure that all commercial documents in connection with the orders are in place and compliant with shipping practices.
• Provides direct operational support for internal and external customer requests related to imports and exports of commodities.
• Management of Customs record-keeping requirements where applicable, analyze and determine duty opportunities, and draft responses to Customs inquiries.
• Other duties as assigned.

APPLY NOW!!!

• Min. O level
• Min. 1 year of relevant experience in Third-party logistics (3PL) / Freight Forwarding / Logistics industry
• Experience in inventory management with strong administrative skills is a plus
• Knowledge of SAP order processing is an added point

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65951 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

We're an ice cream cafe with two outlets in Yishun and Lavender.

We‘re looking for Full-Time Service Crew to be based at our Yishun outlet, located at 292 Yishun St 22.

Requirements:

• A team player who is service-oriented
• Take initiative & be willing to learn
• Prior F&B experience is preferred
• Able to work weekends and public holidays
• Barista experience is advantageous

Job Scope:

• Front-of-house Customer Service
• Maintaining cleanliness & hygiene of cafe
• Scooping & serving ice cream
• Preparation of food, drinks & coffee
• Cashiering duties
• Handling end-of-day sales settlement
• Waffle production

Prior F&B experience preferred. Full-time Crew will have a 5-day work week, with 2 off days a week. A minimum commitment of 6 months is preferred.

Interested candidates, please include your resume / work experience and expected salary.

Responsibilities:

• Process inquiries and enter customer orders.
• Develop positive and productive relationship with assigned accounts and serve as point person/expert on specific customers’ needs.
• Provide customer service for accounts and interacting with customers via email, fax and telephone, throughout Asian region.
• Monitor and assist in the maintenance of general and custom and market inventory and make appropriate recommendations to the Manager and the Outside Sales person.
• Maintain an effective working relationship with Outside Sales person and all other cross-functional personnel in the region as well as with our corporate headquarters, manufacturing and logistics in the USA.
• Know and adhere to all relevant company policy, procedures and work rules.
• Perform special assignments as required by Director – Logistics & Customer Service.

Requirements:

• Degree in Business/Engineering is preferred.
• Minimum 3 years relevant work experience preferred.
• Computer skills required.
• Experience/knowledge in dealing with Industrial Products will be an added advantage.

Job ID: LRVYXXX6

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9740

http://www.peopleprofilers.com

EA License Number: 02C4944
Registration Number: R1330005
Posting Personnel: Reeve Lim Kok Kiong

Your new role

• Actively support onboarding projects of new B2B business partners (both Asset Managers and Distribution Partners).
• Collaborate with new and/or existing B2B business partners in the context of onboarding new funds to the platform.
• Act as the first point of contact for our business partners managing day-to-day queries.
• Contribute to the maintenance of the client hotline during business hours.
• Provide high level support to the sales/business development teams by conducting internal and external research, analysis, and investigations.
• Represent the client service team as a subject matter expert in meetings (both virtual and in person) with existing business partners.
• Support the development and ongoing optimization of internal processes with key internal stakeholders and to provide input on how to improve the operational efficiency.

What you'll need to succeed

• Minimum of 3 to 5 years of professional experience in the financial industry, preferably in the field of Asset Management and/or Investment Fund operations.
• Bachelor’s degree in a finance, economics, business administration or similar.
• Basic understanding of the financial services industry.
• Great client orientated attitude.
• Strong communication skills, resilience, sovereignty, and team spirit.
• Proficiency in written and spoken English – additional language skills considered an advantage.
• Good MS Office application knowledge, particularly in Excel.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected]. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Registration No: R1986473
EA License No: 07C3924
Company Registration No: 200609504D

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

About The Role:

KeyStart is a home ownership programme supporting families with children living in rental communities who aspire to own homes. We hope to transform the lives of families with children through stable, adequate, and conducive housing; by providing financial support, housing case work support, and transitional support to families as we journey with them towards home ownership.

We are growing our team, and we are looking for passionate individuals who identify with our mission and cause and are willing to commit to this journey with our community members. The Senior Home Ownership Specialist, under the supervision of the Head of Department (Home Ownership), is a key member of the Home Ownership team. He/She will assist in the management of the Home Ownership team, as well as in mentoring and supervising the Junior Home Ownership Specialists. In addition, as a Senior Home Ownership Specialist, he/she will need to support families in various meaningful ways along their home ownership journey.

• Direct work: build strong and supportive relationships with families who are on the KeyStart programme through consistent engagements; provide housing guidance to support families in overcoming their barriers and difficulties faced to achieve home ownership; and advocate together with families to key stakeholders so that they can access the resources they need to overcome systemic barriers that families face in their home ownership journey.
• Indirect work: you will have the opportunity to be involved in programme and service design, programme administration, stakeholder management, research, and impact evaluation. You will be required to provide support to the KeyStart team to plan and execute the KeyStart programme.

Job Responsibilities:

1. Programme Development and Implementation: Assist in the development and enhancement of the Keystart program to address the needs of target beneficiaries and support the implementation of the program. Assist in the development and review of department structures, processes, and related policies in conjunction with the leadership.
2. Home Ownership Assessment and Guidance: Conduct comprehensive assessments of families’ home ownership needs and challenges, considering factors such as affordability, suitability, and eligibility. Provide home ownership-related guidance and education to empower families with the knowledge and skills to achieve home ownership.
3. Home Ownership Casework: Provide individualized casework services to families, including developing action plans, setting goals, and monitoring progress towards achieving home ownership. This includes supporting families through the renovation of their new homes under our Basic Habitation Programme.
4. Partnerships & Stakeholder Management: Cultivate and maintain relationships with government agencies, community partners, and other strategic partners to foster collaboration, resource sharing, and advocacy. Connect families with relevant resources, government assistance programs, and community support service, and work closely with partners, to address the needs of families to enable poverty transformation.
5. Advocacy: Advocating with families to key stakeholders including government agencies, or to be supported under our internal KeyStart grants. This includes being knowledgeable about our public housing system and policies, and the determination to find ways to overcome systemic barriers that families face in their home ownership journey.
6. Data Management: Maintain accurate and confidential family records, documenting progress, interventions, and outcomes.
7. Research, Evaluation, and Development: Prepare reports on programme activities, outcomes, and recommendations for program improvement. Pursue practice research to strengthen the department’s evidence-based practices.
8. Supervision and Training: The Senior Home Ownership Specialist is required to conduct relevant in-house training for internal staff and external practitioners or volunteers and provide practice supervision (both individual and group based) to Junior Home Ownership Specialists. He/She will plan and implement professional learning and group supervision for the team and assist in building the team towards fulfilling professional growth and development. He/She will ensure work processes are in alignment with the department’s SOPs and policies.

Benefits Summary:

• Up to $3500
• 5 days (Alt Sat)
• Working Location: Tuas

Responsibilities:

• Performing maintenance, repair and overhaul work on heavy vehicles
• Perform major repair on engine and transmission
• Test the functionality of parts and systems
• Adhere to defined guidelines in regards to safety, orderliness
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:
https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:
https://wa.me/6582693981

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https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Description

• Act as front-liners giving excellent customer service at all times
• Fulfilling customer contractual appointments as main KPI
• Handling inbound calls and making outbound calls to our existing pool of customers (attend to customer queries & schedule appointments)
• Handling and planning of daily schedule for existing team of technicians
• Providing operational support to the technicians
• Application of permit to work for technicians
• Preparing of schedule letters to customer
• Raising of credit notes for any missed services
• Doing of posting and compilation of reports

Requirements

• Diploma in any discipline or higher
• Experience in a call centre will be an added advantage
• Familiarity or experience with Customer Service preferred
• Possess good communications skills
• Effectively bilingual in English and another language (Spoken & Written)

Benefits

• 5 days work week - 8.30am to 5.45pm
• Near Tai Seng MRT
• Performance review every year
• We offer 16 days Annual Leave, AWS , Medical, Dental benefits and insurance coverage

Job Description

• Industry/ Organization Type: Manufacturing/ Production
• Position Title: Customer Care Specialist
• Working Location: Tampines
• Working Hours: 5 days (8 AM-5 PM)
• Salary Package: Basic Salary + AWS + Variable Bonus
• Duration: 1-Year Contract (Convertible to Permanent)

Key Responsibilities

• Focus on order processing, order fulfilment till delivery in promptly and accurately manner.
• Acknowledge customers’ email on queries/feedback/ order placement within one working day.
• Follow up with customers to ensure high-level satisfaction and determine future requirements.
• Ensure that customer's complaints/ feedback are well investigated, resolved, and escalating the complaints/feedback aptly to Senior and working with Regulatory & QSHE swiftly & independently.
• Ensure the availability of certificate of analysis/compliance, applying for inspection status.
• Prepare, generate, and disseminate customer's reports in timely and accurate manner.
• Collect and sustain sales data and database of customer contacts.
• Maintain good filing and retrieval system to ensure easy access to work documents, when needed.
• Recommend management systems improvement measures to the Superior.
• Comply with management systems procedures.
• To follow the company’s procedures, safety rules and measures stated in the WSH Risk Assessment.
• Not to engage in any unsafe or negligent act that may endanger yourself or others working around you.
• Use of personal protective equipment provided, to ensure safety while working.
• To participate in protecting the environment, preventing pollution, complying with applicable requirements as identified in the policy statements and promoting sustainable practices.
• Other duties as assigned.

APPLY NOW!!!

• Excellent communication skills.
• Competent with MS Office and computer skills.
• At least 1 year of Customer Service working experience.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65881 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Remote - Republic of Singapore

Location: Singapore (Remote)

Salary: 40,000 SGD - 45,000 SGD + 10% Performance Bonus (DOE & Geographic Location)

*This position is remote and not eligible for relocations. All positions must reside within the country listed within this job description.

About the Role:

Applied Value Technologies is seeking a Jr Triage Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into Application Support team, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Application Support team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

We are looking for someone to:

• Provide efficient support on product and integration issues, and ticket triaging.
• Follow detailed processes and workflows to support engineering teams.
• Support service Request Management.
• Support content creation, content update, and knowledge management.
• Solve basic admin, and configuration issues in SFDC.
• Rapidly diagnose, investigate, and resolve or troubleshoot issues and refine them into clear, concise communication and documentation.
• Communicate effectively with engineering teams to identify solutions to recurring product issues and improve on-the-ground engagement quality with cross-functional partners.
• Effectively and concisely communicate technical resolution, workarounds, or product confusion to bug reporters and/or engineering teams.
• Efficiently and effectively execute SOPs and develop and maintain the knowledge base.

We want someone who:

• Is a collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Actively investigates to get relevant information
• Demonstrates proactive and professional communication skills with all stakeholders and partners
• Maintains a professional, adaptable, and respectful manner
• Provides high quality service to all users

Some stuff you need:

• 1-2 years of hands-on technical application, product support, or business process experience.
• Familiarity with Salesforce - Service Cloud (some knowledge of Case Management, SOQL, LWC, read through Apex Code, Live Agents, and WhatsApp)
• Experience operating with SLAs in a client-facing role in a production support environment.

Nice to have:

• Bachelor’s degree in computer science, Business, or a similar area
• Salesforce (Service Cloud) and Mulesoft qualified, certifications, etc.
• Experience in techno-functional Salesforce and Mulesoft integration in a hands-on support role
• Application development and ERP implementation experience.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

Job Description

• Industry/ Organization Type: Manufacturing/Semiconductor Technology
• Position Title: Customer Service Engineer
• Working Location: Kallang
• Working Hours: Monday – Friday, 9 am – 6 pm
• Salary Package: Up to $5,000 + VB
• Duration: Permanent

Key Responsibilities

• Pre and post-technical support to customer on vision.
• Provide technical support to customer.
• Provide on-site service.
• Evaluate and qualify new products.

APPLY NOW!!!

• Diploma or Degree in Electrical / Optics Engineering with at least 3 years of experience in machine vision application.
• Able to travel locally and overseas on short notice.
• AOI experience is welcome.
• Good understanding of camera / lens / optical.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65778 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

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