Job Description:

• Oversee the smooth operation of the clinics in providing patients with the following services:

a) Counter Services

• Registration and Queue Management System
• Billing and Payment Collections
• Scheduling of Follow-up Appointments

b) Clinic Services

• Performing patient care activities and services such as Eye
• Evaluation Tests, Instillation of Eye Drops and giving health advice to patients/family on basic eye care
• Liaise with doctors, nurses and internal departments on clarifications on patient matters
• Assist the doctors in the consultation rooms during clinic session such as preparation of necessary clinical documents and assisting patients during the eye examination
• Conduct daily inventory checks on equipment and instruments
• Manpower and resource planning/allocation
• Prepare and analyse performance data and reports and initiate recommendation to improve the dept.’s key performance indicators (KPIs)
• Ensure compliance with policies, procedures and work instructions in all areas related to operations
• Provide assistance to staff on counter service

Staff Management and Training

• Translate clear achievable goals and learning roadmaps, aligned with organization’s strategic thrusts to staff
• Provide coaching and counselling and conduct appraisal for staff
• Ensure staff’s well-being is cared for and adequate staff engagement is achieved.
• Plan and coordinate staff development programs
• Gather feedbacks & learning points from staff and conduct meetings with respective teams/ clinics

Innovation

• Oversees and ensures seamless implementation of new or change in system and workflows
• Perform User Acceptance Test (UAT) for new or system enhancements with full impact analysis of current business/ workflows and develop milestones
• Review and streamline processes, with engagement of various stakeholders, to enhance operation efficiency and patient experience
• Review processes, procedures and guidelines, work instructions and training manuals.

Project Management

• Develop project charter to ensure seamless execution of projects
• Oversee the smooth operation of new clinics & services including shifting, renovation involving with Ops & Facility and relevant stakeholders
• Oversee improvement initiatives, including engagement with critical stakeholders e.g. Clinic Services, Nursing, Allied Health etc.
• Develop new workflows, work instruction and training manuals

Job Requirements:

• At least a Diploma with 8 years of relevant service and/or supervisory experience, preferably in healthcare industry
• Critical thinker and self-directed
• Passionate about streamlining process to achieve operational efficiency and enhance patient experience
• Strong interpersonal, communication and teamwork skills
• Streamline work process and improve workflow skills e.g. Lean Six Sigma, Design Thinking etc.e, Service Operations

Partner with the best

This role encompasses a wide range of responsibilities aimed at maintaining financial integrity, optimizing revenue, and supporting efficient operational workflows.

As a Service Analyst, you will be responsible for:

• Providing reports and analysis on sales margin and changes in project schedule and conducting review updates on revenue
• Addressing customer invoice issues and disputes, ensuring timely resolution and payment
• Collaborating on local administrative tasks, such as past-due invoice follow-up, customer training, shipping, customs clearance, and document collection.
• Creating necessary workflows to streamline operations
• Handling other ad-hoc assignments as required

Fuel your passion

To be successful in this role you will:

• Have a Bachelor's from an accredited academic institution
• Have knowledge in SAP and Microsoft Office
• Have accounting and project management background

Shangri-La Rasa Sentosa, Singapore

We are looking for a Food & Beverage Service Associate to join our team!

As a Food & Beverage Service Associate, we rely on you to:

• Support the daily operation of the restaurant
• Provide a high-quality service to restaurant guests
• Ensure the smooth operations of the work section appointed
• Consistently looks for ways to enhance guest satisfaction
• Create an exceptional experience for our guests

We are looking for someone who:

• Has a passion for Food & Beverage
• Enjoys delivering high quality guest service with a welcoming manner
• Loves interacting with guests and customers
• Preferably has experience working in either a restaurant or a hotel background
• Displays curiosity and takes time to learn and understand new culinary trends
• Committed to serving food of the highest quality
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Job Responsibilities:

• Conduct Corporate / Financial Institutions (FI) KYC maker review in accordance with the Group procedures and policies
• Conduct investigation on the client and their connected parties, via open source, Bankers Almanac, FI’s AML policies, MUFG and Wolfsberg Questionnaires, MUFG internal documentation, and 3rd party resources
• Work towards due date of KYC review assignments
• Liaise with Compliance, Front Office and Product Office in a timely manner to resolve issues identified
• Communicate with internal key stakeholders to identify shortfalls in cases and work towards completion of cases with greatest efficiency
• Maintain good working knowledge of industry trends, products, relevant laws and regulations

Job Requirements

• Degree Qualified
• Experience in Microsoft Office applications
• Internship experience
• Minimum 1 year of experience in KYC/AML will be advantageous
• Experience in end-to-end KYC process and KYC requirements
• Experience in FATF recommendations and MAS 626 requirements
• Ability to conduct accurate screening, and to assess screening results in a meticulous manner in consideration of AML risk and apply logical thinking to finalize AML risk review
• Strong interpersonal skills with ability to effectively interact with cross functional teams
• Ability to learn and demonstrate ongoing self-development
• Team player
• Positive and proactive attitude in dealing with difficult tasks. Ability to multi-task and execute task with a sense of urgency and with ultimate goal of delivering tasks on time.
• CAMS and ICA certifications are a plus
• Strong proficiency in MS Office (Excel, Word, PowerPoint).

We regret to inform that only shortlisted candidates will be notified.

Job ID: 10063248

Job requirements:

At least a qualification in any of the following:
- NITEC in Community Care & Social Services;
- NITEC in Nursing;
- HMI Institute of Health Sciences’ Certificate in Healthcare Support – Patient Care,
- WSQ Certificate in Therapy Services and with relevant work experience in nursing care-related services such as Patient Care Assistant, Therapy Assistant and Porter

Key responsibilities include:

- Assist doctors and registered nurses in simple procedures/treatments under supervision
- Carrying out basic nursing procedures such as wound dressing; documenting, monitoring and recording observations of residents and their vital signs and reporting changes in condition to the registered nurse
- Supervise/assist residents in their daily needs (e.g. personal grooming and daily living activities)
- Escort residents for outings / medical appointments

The Nursing Aide will report to the Head Nurse.

The Welfare Homes are for destitute persons.

We regret that only shortlisted applicants will be notified.

As the APAC HR Service Delivery and Area Process Leader, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Manage HR operational performance and people leadership in partnership with HR BPO vendor in Philippines ensuring alignment with stakeholder expectations, and service level agreements.
• Identify opportunity, create, and drive business cases as needed to gain support for new initiatives and alignment for changes to operations and/or new service integrations.
• Driving process improvement and automation within our current operations to deliver processes optimized for the employee experience and cost to serve.
• Partner with HR BPO vendor, Corporate GSC Leadership, HR Technology and Global HR organization to create and support our service delivery strategies and ongoing transition of services into the BPO service center.
• Partnering across HR in the APAC region to ensure efficient service delivery to employees, managers, and the broader HR organization
• Providing area leadership to how HR processes are executed and overall HR project management
• Accelerating simplification, standardization, automation, and transition of identified HR processes to the area global service centers in alignment with global service delivery design
• Ensuring effective project management of HR service transitions both through oversight and direct accountability
• Driving change management and acceptance across for related projects and accountabilities

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s degree or higher (completed and verified prior to start)
• Three (3) years of in human resources, finance, IT or business shared services experience in a private, public, government or military environment.
• Fluent Spoken English.
• Vendor Management experience

Additional qualifications that could help you succeed even further in this role include:

• Master's degree in Business, Human Resources, or a related field
• Three (3) years of project management experience with senior level stakeholders in a private, public, government or military environment
• Three (3) years of experience in managing people including managing leaders remotely in a multinational environment
• Proven ability to manage multiple stakeholders, influence at all levels and lead change
• Exposure to process improvement, design thinking through the lens of improving the employee experience.
• Background in improving service delivery through automation and chatbots
• Experience in utilizing Lean Six Sigma, Agile, Scrum and/or other project management methodologies.
• Exposure to Workday, Salesforce.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full time)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'A' levels or Diploma qualifications
• Possess at least 2 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

​Our Client is an established company in Singapore, who is seeking to recruit Customer Care Officer (Shift hours/ Location Raffles Place).

Customer Care Officer (Shift hours/ Location Raffles Place)

Job Responsibilities

· Interacts with customers through phone to provide effective service to every customer by building a personal relationship with each caller, using the appropriate skills, tools and techniques for their requirement and ensuring that each call is either closed or escalated within the agreed timescales by owning each call.

· Key Roles & Responsibilities

· Provide quality customer service to customers either by telephone or electronically

· Respond and follow up promptly to customer enquiries

· Handle and resolve complex cases to ensure customer satisfaction

· Handle customer service hotline and provide first level of support.

· Obtain and evaluate all relevant information to handle enquiries and complaints

· Follow Standard Operating Procedures closely.

· Work as a team and ensure that the contact centre service level is met.

· Any other tasks assigned.

Job Requirements:

· Candidate must possess minimum 'N' levels

· Customer-oriented with good interpersonal and communication skills

· Highly adaptable to a fast-paced and dynamic environment

· Pleasant disposition and personality

· A team player

· Candidates with experience in customer service or contact centre will have an added advantage

· Fresh graduates with a passion in customer service are welcome to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Who we are

SimCorp offers an industry-leading integrated investment management platform.

Our platform and ecosystem, which comprises partners, services, and third-party connectivity, empowers us to provide 40 percent of the world’s top 100 financial companies with the efficiency and flexibility needed to succeed. SimCorp provides clients with a full front-to-back-offering, whether through a SaaS (software as a service) platform or as an on-premise solution. Globally, we serve clients, ranging from central banks and sovereign wealth funds to pension and insurance funds, asset managers, fund managers, asset servicers, and wealth managers.

As a global provider of Software-as-a-Service (SaaS) investment management solutions, SimCorp supports clients 24/7 through delivery centers around the world. Our Global Delivery Centers are located in Manila in the Philippines, Noida in India, Kyiv in Ukraine, Warsaw in Poland, and in Mexico City, Mexico.

Since its foundation in 1971, SimCorp has worked closely with the investment industry to develop a world-class platform. Today, SimCorp is a subsidiary of the Deutsche Börse Group and is headquartered in Copenhagen, Denmark. The combined company employs over 2,800 people globally, spanning more than 30 offices worldwide.

Platform leadership, SaaS acceleration and Ecosystem scaling are the 3 growth levers of SimCorp 2025 strategy and PaaS Operations plays a crucial role in this transformation journey by delivering excellence in client services by executing a reliable, predictable, cost-effective operations service. As a platform and technology operations team, we also aspire to execute acceleration in standard processes to assist in the growth and efficiency of SimCorp’s SaaS business.

Why this role is important to us:

Senior Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of SimCorp Dimension and to all aspects of service delivery around SimCorp Dimension.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of SimCorp Dimension. They work closely with local and global teams within SimCorp. They instruct, coach and mentor less experienced consultants.

In this key role you will work at client to provide support & solutions to overcome issues encountered by the customer and to optimise usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience on a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with a significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment - grow with us!

Tasks and Responsibilities

• You will be the key contact for our clients regarding production support and help manage the relationship.
• Provide L1- L3 support for resolving problems and issues that occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
• Application Configuration maintenance and enhancement and daily operations of the applications (including monitoring and troubleshooting)
• You will be required to work onsite at a client. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

Your qualifications

• A Bachelor’s degree in finance or economics
• Minimum 5 years experience within asset management, insurance, superannuation funds, funds management, or custodian
• You have experience in SimCorp Dimension or front-to-back office system operations.
• Broad knowledge and solid experience in financial issues - theoretical as well as practical
• You are good at working on & prioritizing multiple tasks at the same time.
• Proactive nature, service-minded, and a natural drive for problem-solving, enthusiastic, committed, result-oriented, and able to thrive under pressure
• Excellent client communication and presentation skills, including listening skills, and fluency in English (spoken and written)

By Joining our team, you will have the chance to:

• Become part of a thriving company comprising collaborative, curious, courageous, and capable employees
• Explore a multitude of exciting learning and development opportunities, supported by our unique learning guild
• Engage with highly skilled and supportive colleagues, each bringing their diverse backgrounds and perspectives
• Join a company that not only values but actively advocates for Diversity, Equity, and Inclusion, fostering a truly inclusive and empowering environment

#LI-Hybrid

As a licensed moneylender, our main business product is money itself. We mainly deal with personal and business loans from clients, and coming up with a suitable repayment plan for every customer. You will be joining as a CSO who will be responsible for mainly:

Responsibilities:

1. Building relations with customer (interviewing them, post-sales service)

2. Liaising with RMs and come up with a suitable repayment plan

3. Screening of applicants (credit and financial evaluations)

4. Other adhoc tasks (briefings, meetings, etc)

Remuneration Package:

Salary: Basic + Commission ($3,000 - $3,500/month)

Annual leaves provided

Monthly KPI and Quarterly bonus

Requirements:

- Candidate must possess at least a GCE “O” level certificate.

- No experience required, training provided.

- English and Chinese proficiency (verbal and written).

Locations:

Tanjong Pagar MRT, Lavender MRT, Nicoll Highway MRT

We are current looking for Occupational Therapist our social service agency (SSA). The Agency is a charity set up to help people with disabilities of all ages and integrate them into society.

Job Description / Responsibilities

1. Assess and identify individual needs of clients, formulate, develop and implement appropriate individualised occupational therapy programmes.

2. Work with clients on a one-to-one basis, group or special setting based on their levels of function and severity of disability.

3. To be part of the multidisciplinary team of professionals (e.g. therapists, teachers, therapy assistants and teacher assistants etc.) involved in the treatment process.

4. Evaluate and document clients' occupational therapy needs, progress, monitor training programmes and review its effectiveness in accordance to the requirements of the programme.

5. Maintain clear records of all cases treated. Write and submit reports on all cases treated as and when required.

6. Refer clients to respective specialists for consultation and appropriate treatment as and when necessary.

7. Provide occupational therapy consultation, support and update on the clients' progress and status to caregivers/relevant parties and all those involved in the multidisciplinary team.

8. Evaluate, prescribe and fabricate/purchase assistive devices as required by the clients to improve function.

9. Train staff, caregivers and volunteers in the execution and/or maintenance of occupational therapy programmes.

10. Be involved in discussions of client-related issues with caregivers, volunteers and members of the multidisciplinary team.

11. Monitor and evaluate clients’ functional abilities and make recommendations regarding clients’ suitability for further training, treatment and/or any other age-appropriate related activities such as play, schooling or employment.

12. Supervise and/or work in liaison with the volunteers and other members of the multidisciplinary team (e.g. health care/therapy assistants, teachers, teacher assistant etc.) who are helping in the treatment of the clients.

13. Conduct home/school/worksite visits as and when necessary.

14. Participate in Therapy Hub projects and other outreach programmes as and when required: on-site assignments at various VWO’s and partner organisations.

15. Provision of Occupational Therapy related training in relevant platforms as and when required

Report to the Occupational Therapy Supervisor, Therapy Hub Manager and/or Programme Manager of any accident or injury sustained by clients that may occur during the course of working.

17. Professional/ Staff Development

- Keep abreast of the latest research and developments on Occupational Therapy.

- Attend and contribute regularly to the following:

Staff Meetings

Case Conference and In-Services

Any other meetings as and when necessary

17.3 To be involved in networking with hospitals and other community organisations (e.g. schools, associations, long term care facilities etc.).

17.4 To participate in events organised / supported by Agency as and when required

18. Administration

- Responsible to and liaise with the Occupational Therapy Supervisor, Manager of Therapy Hub, Programme Manager and/or other senior staff in all matters pertaining to administration.

- Engage in administrative duties relevant to departmental work.

- Any other duties assigned by Occupational Therapy Supervisor and Therapy Hub Manager.

- Maintain inventory of the equipment and resource materials for the programme.

19. Complete any other duties as may be assigned from time to time by management.

Required Qualifications and Experience

1. Masters or Degree in Occupational Therapy or its equivalent (recognised by the Allied Health Professional Council)

2. Registered as Occupational Therapist under AHPC

3. Good communication and interpersonal skills

4. Fluency in local languages will be an advantage

Only shortlisted candidates will be notified.

(Please refer to the FY23 Salary Guidelines for the Social Service Sector posted on the NCSS website https://www.ncss.gov.sg/Social-Service-Careers/Sector-Salary-Guidelines)

Sun Ray Scheme

Sun Ray is a centralised scheme administered by NCSS to develop individuals who have strong leadership qualities to lead professional practices and agencies in the social service sector.

To enable a holistic development. there will be structured rotation across social service agencies in different sub-sectors to provide individuals with cross-organisational exposure and support. The exposure will enable those on the Sun Ray to develop broader sector perspectives and gain deep sector knowledge to help the social service agencies that they are deployed to build capabilities and capacity.

Personal Attributes

• Strong interpersonal and communication skills

• Self-motivated team players with good sales/service aptitude who would enjoy working in a fast-paced sales environment.

• Good language skills and knowledge on Internet Banking

• Strong branch banking operational knowledge preferably with cash handling skills.

1.Job Purpose

• Achievement of Service Excellence in terms of customer satisfaction eg. customer waiting times, problem resolution, customer feedback and error rates.

• Transaction and account opening documentation for onward processing.

• Internal collaboration with working partners for problem resolution

2.Key Responsibilities

a. Service Management Performance

• To achieve service standards as set out For the companies onshore staff to develop and improve customer satisfaction and retention whilst educating customers about Service and benefits eg. self-service banking facilities

• To ensure all customer requests are dealt with in a timely and consistent manner.

b. Customer Care

• Ensuring that results of CSAT, monthly service monitoring Sessions and customer satisfaction surveys eg. Centre Audits / Mystery Shopping adhere to the set standard.

c. Service Improvement Programs and Teamwork

• To participate in Service & Process Improvement initiatives and other team-related activities

d. Activities/Operations

• To reach out to customers at the Centre, manage queues and assist with the seamless delivery of service to the customers.

• To assist with documentation and handling of account openings and closures

• To assist with complex or time-consuming servicing of accounts including:

- CPF Investment account reimbursement

- Change of signature/ Customer profile updates

- ATM card replacement/ Other Self Service Banking application

- Cash handling operation.

- To support Centre with day end batching and reporting

Service Engineer

Office location : Jurong East
Working Location: On board ship

Working days : 5 days (Mon- Friday)

Working hours : 8am - 5pm

Salary : $2,000-$2,800 basic + OT + Allowances: $2,800-$3,000

Job Description

• Perform servicing, repairs, upgrade, retrofit, maintenance and calibrating level instruments and analyzers out field service attendances job (Shipyard/Anchorage).
• Provide back-end support for the Service team in Local office, oversea service office or oversea authorize service agent.
• Handling pre and post administrative work, generate Service reports and other relevant documents.
• Willing to work overtime, weekends, and be overseas for periods of up to several months.
  
  Requirements:
• Diploma in Engineering or equivalent (Electrical/Electronics/Mechanical/Mechatronics).

Lim Jun Yao

Reg No: R1989028

The Supreme HR Advisory Pte Ltd

EA No: 14C7279

Job Scope:

• Attending to incoming visitors on their purpose of visit
• Guiding them to correct department
• Assisting the perm staff / nurses

Requirement:

• A Level and Diploma holder acceptable
• Stand for long hours

Interested candidates please send resume to [email protected]

Ann Goh Xin Ting
R1875289

Recruit Express Pte Ltd
E.A License: 99C4599

We are looking for a dedicated Occupational Therapist for our social service agency (SSA). The Agency, a non-profit organization dedicated to serving the disadvantaged individuals, in particular persons with disabilities, through training and employment in Singapore. The Agency has been serving the disability community since 1986.

Today, individuals, regardless of their disabilities and disadvantaged background, are enabled through work within an inclusive community.

Job Description

The Occupational Therapist will provide support and interventions to persons with disabilities at the

Enabling Business Hub. He/She is committed and service-oriented and works in collaboration with

other agencies and partners to support persons with disabilities in providing training and job

placement support. He/She will work closely with other Allied Health Professionals in supporting

persons with disabilities towards gainful employment.

Job Responsibili