RESPONSIBILITIES;

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

REQUIREMENTS;

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer
• relationship management.
• Customer oriented with strong communication and interpersonal skills.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Able to take initiative and hardworking.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage.
• Team player and also able to work independently.
• Able to start work within short notice is an advantage but not a must.
  

We regret that only shortlisted candidates will be notified

Ryan Teo Shun Xiang | R2113235

EA License | 02C4944

6950 9752

People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive, Air Freight to join their warehouse team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities of Customer Service Executive, Air Freight:

• Handle export inquiries and coordinate collection arrangements with shippers.
• Liaise with sales, destination offices, and finance for approvals, rates, and payment matters.
• Work with Vendor Management, air freight planners, and import teams for shipment logistics.
• Manage export permits and coordinate with the warehouse for cargo handling and storage.
• Provide shipping instructions in collaboration with the export operations team.

Requirements:

• Diploma or Degree in Supply Chain or related field
• Min 1 year of experience in Air Freight Operations
• Comfortable to work with alternate Saturday

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Working Location: Islandwide. Candidates will be placed in a relief pool and may be rostered to far-end locations if necessary.

Working Hours: Shift work based on roster and location.

• Weekend work is required. Split shifts with a 3.15-hour break.
• Earliest start at 7:45 AM, latest end at 11:00 PM.
• Work schedule: 4 days on, 1 day off; 4 days on, 2 days off; 3 days on, 1 day off, and so on.

Contract Duration: 12 months (Renewable)

Benefits: Transport Allowance, Flexible Allowance, eMedical Card, Annual Wage Supplement (AWS), and Variable Bonus (VB).

Job Responsibilities:

• Sell cards and related products at ticket or concession card replacement offices across various locations.
• Assist customers with card top-ups, refunds, and claims.
• Provide support with dispatch duties to different stations as needed.

Job Requirement:

• Minimum qualification: GCE ‘N’ or ‘O’ Level.
• Strong customer service orientation.
• Effective communication skills and a friendly attitude.
• Comfortable handling large amounts of cash.
• Availability to work rotating shifts, including weekends and public holidays.

JAC Recruitment Pte. Ltd.

EA License Number: 90C3026

Registration Number: R22107842

EA Personnel Name: Ng Siew Thien

$15/Hour

2.30PM - 7.30PM (5 days per week, rotation basis)

Job description:

• Attend to customers’ enquiries & issue tickets
• Must be able to use computer

Qualifications:

• Minimally GCE O/N-Levels
• Prior Customer Service experience preferred!
• Tech savvy is preferred

Interested candidates, kindly send a copy of your resume to: [email protected]

Ivy Yong Shi Mei

R2198995

Recruit Express Pte Ltd 99C4599

• Working Days: 5.5 days, 9am-6pm / 9am-3pm
• Salary: $$2,500 - $3,500 + Bonus
• Lunch & Tea meals are provided
• Location: Sin Ming Autocity (Bishan / Upper Thomson)

Job Scopes:

1. Provide excellent customer service and deliver memorable experience with service efficiency, effectiveness and quality.
2. Handle phone or walk-in customer’s feedback/complaints/inquiries effectively and professionally.
3. Maintain an effective communication to ensure customer retention
4. Generate reports and suggest service improvement initiatives and processes.
5. Perform cashiering duties
6. Maintain and update appointments for servicing and repairs.
7. To inform customers about our promotions and do a regularly follow up through phone calls reminding them that their vehicle is due for inspections.
8. Upsell products and services to customers
9. Other ad hoc duties assigned by manager

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Company located at Loyang Way

• Working hour: 9am – 6pm (Monday – Friday)

• AWS + Variable Bonus

• Excellent Welfare & Benefits

• Well Established Freight Forwarding Company

Job Scope

• Handle inquiries, prepare quotations, handle shipment activations and cross trade shipments.
• Coordinate with customers for their incoming, outgoing and cross-trade shipments.
• Coordinate with Overseas Agent for shipment activities.
• Understand import and export process.
• To complete all required documentations on time.
• To provide assistance with sales and marketing activities as required.
• Handle customer's issues, take appropriate action and / or notify relevant person and office to prevent a re-occurrence of customer issues.
• Ensure accurate data entry in reports.
• Any other ad-hoc task assigned.

Requirement

• Diploma / Degree in Supply Chain Management / Business Studies or equivalent
• 2 – 4 years of relevant working experience in related industry

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

YEOW CHANG FU (R23118759)

EA Recruitment Pte Ltd

EA License No: 21C0492

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive, Air Freight to join their warehouse team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities of Customer Service Executive, Air Freight:

• Handle export inquiries and coordinate collection arrangements with shippers.
• Liaise with sales, destination offices, and finance for approvals, rates, and payment matters.
• Work with Vendor Management, air freight planners, and import teams for shipment logistics.
• Manage export permits and coordinate with the warehouse for cargo handling and storage.
• Provide shipping instructions in collaboration with the export operations team.

Requirements:

• Diploma or Degree in Supply Chain or related field
• Min 1 year of experience in Air Freight Operations
• Comfortable to work with alternate Saturday

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

• Monitor and respond to customers inquiries and comments on social media platforms
• Provide timely and accurate responses to customer questions
• Any other ad-hoc duties as assigned

Application Procedures

Interested candidates, please email your resume to:

Attention: Jamie Tan Pei Zhen (CEI No. R2199473)

[email protected]

Recruit Express Pte Ltd (EA No. 99C4599)

Senior Operations Executive (Customer Service)1 Year Contract

Responsibilities
The Senior Operations Executive (Customer Service) oversees and manages all aspects of customer support operations, including handling customer inquiries, processing orders, managing deliveries, and overseeing order management processes.

1.Customer’s enquiries

• Respond promptly and professionally to customer inquiries via phone, email, chat, and other communication channels, providing accurate information and resolving issues effectively.
• Communicate and follow-up with customers regarding order, delivery schedules and status.
• Manage enquiries such as stock availability.

2. Customer Relationship Management

• Coordinate the key accounts program in collaboration with the sales team, nurturing and managing customer relationships.

3. Order Processing

• Process customer orders accurately and efficiently, ensuring adherence to established protocols and timelines.
• Coordinate with the warehouse and logistics teams to prioritize and fulfil orders based on inventory availability and shipping requirements.
• Resolve order discrepancies or issues promptly and effectively, ensuring customer satisfaction.

4. Shipment Management

• Perform shipment coordination & documentation for exports and drop shipment orders with inter-companies and overseas customers.
• Make shipment arrangements based on the most cost effective and efficient logistics partners and routes.
• Provide with the necessary documents where required. (e.g. Certificate of Analysis / Compliance and end user license etc).

5. Compliance and Best Practices

• Review and update all relevant SOPs (new and/or existing) as assigned.
• Identify opportunities for process improvement and workflow optimization.
• Establish and maintain an efficient reporting system to minimize operational errors and promote cost-saving strategies, supporting a lean management approach.

6. Others

• Review and achieve agreed-upon KPIs.
• Perform other projects & duties as and when assigned.

Pre-requisites

• Degree holder in Business Administration, Supply Chain Management, or other Business related discipline
• 3-5 years of experience in customer service-related roles.
• Relevant experience in a trading & distribution environment.
• A hands-on person with experience in Order Processing and Shipping.
• Experience with Navision (ERP) will be an added advantage.
• Good proficiency in written and spoken English.
• Proficient in MS Office – Word, Excel, PowerPoint (V-Lookup, Pivot Table)
• Team player with the ability to work independently.
• Critical thinker with problem-solving skills and able to withstand pressure.

Location: East

Our client is looking for dynamic and dedicated individuals to join their team as Customer Service Officers (CSO) and Customer Service Agents (CSA). In these roles, you will play a vital part in ensuring smooth and delightful travel experiences for passengers. As a Customer Service Officer, you will lead and mentor your team, uphold service excellence, and always ensure safety and compliance. As a Customer Service Agent, you will be the friendly face of the brand, assisting passengers with check-ins, departures, and personalized services, including those with special needs or in premium lounges.

This is your chance to work in a fast-paced, rewarding environment, gain valuable experience, and grow your career in the aviation industry!

Job Responsibilities

Customer Service Officer (CSO)

• Inspire and guide your team to excel in daily operations, ensuring passengers enjoy a smooth and delightful travel experience.
• Take charge in critical moments, making sound decisions that uphold exceptional service and operational efficiency.
• Empower and mentor your team, fostering growth and maintaining high standards in service quality, professionalism, and discipline.
• Champion safety and compliance by adhering to company, airline, and airport protocols, prioritizing the well-being of passengers and staff.
• Collaborate seamlessly with the Duty Manager to strategize team deployment and uphold service excellence with key stakeholders.

Customer Service Agent (CSA)

• Be the friendly face of the brand, delivering seamless and unforgettable experiences for passengers.
• Facilitate smooth journeys by managing check-ins, greeting passengers warmly, and ensuring hassle-free departures.
• Go the extra mile to assist passengers with special needs and provide top-tier service in exclusive lounges, from buffet setup to personalized meet-and-greet experiences.
• Showcase your tech-savvy skills with basic computerized transactions while handling reception duties with professionalism and grace.

Key Requirements

• For CSO: Local diploma in any discipline with excellent written and spoken English communication skills.
• For CSA: Proficient in English and a second language for communication with international passengers.
• Pleasant, cheerful with strong interpersonal skills.
• Team player in a fast-paced environment, adaptable, and able to multi-task effectively.
• Independent with the ability to prioritise tasks to meet tight timelines.

Attractive Compensation and Benefits Package

Customer Service Officer (CSO):

• Enjoy a competitive monthly base salary for diploma holders.
• Additional shift allowances and overtime opportunities to boost your overall earnings.
• Convenient Staff Transport: Enjoy hassle-free transport for shifts beyond midnight.
• Comprehensive benefits include:Annual Wage Supplement (AWS).
  Performance bonuses to reward your dedication and contributions.
  A generous joining bonus for eligible Singaporeans and Permanent Residents.
  

Customer Service Agent (CSA):

• Competitive base salaries offered, based on qualifications and experience.
• Additional shift allowances and overtime opportunities available.
• Late-night shifts made easier with convenient staff transport.
• Eligible Singaporeans and Permanent Residents can also enjoy an attractive joining bonus.

Hey Rocket Pte. Ltd. (EA 21C0816)

Tan Zi Jian (R23116456)

Job Requirements:

• Assist respondents to complete selected surveys online or via manual collection.
• Ensure submissions via manual collection of the completed survey data are keyed into the system.
• Conduct field visits for selected respondents that are not contactable via phone.
• Perform daily updates of call outcomes using Excel files assigned to them.
• Work closely with team-mates on assigned respondents to attain surveys completion.
• Handle objections from selected respondents in terms of survey participation professionally and politely.
• Update daily report accurately to account for productivity and surveys attainment.
• Perform “cleaning” for rejected survey data after submissions due to errors and ambiguities done during collection phase.
• Diligently input case notes into system for each respondent to allow future reference and follow up action plans. i.e. call outcome, refusal to participate in survey etc.
• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
• Attain key performance indicators (KPI) established.
• Perform any other ad-hoc duties as assigned.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

Location: City Hall

• Assist in managing daily contact centre operations professionally via phone-in, email and walk-in.
• Collaborate with contact centre staff to address and resolve operational issues promptly.
• Provide immediate attention to customers' needs and follow-up with appropriate resolutions
• Enhance customers’ experience by executing satisfactory service recovery actions
• Achieving the set targets for productivity and quality
• Complete fulfilment of application and renewal of contracts
• Other ad-hoc duties assigned

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

Duration: 5 months

Location: Central

Salary: Up to $2.8K

Working Hours: 5 days office hours

Job Scope:

• Assist in managing daily contact centre operations professionally via phone-in, email and walk-in.

• Collaborate with contact centre staff to address and resolve operational issues promptly.

• Provide immediate attention to customers' needs and follow-up with appropriate resolutions

• Enhance customers’ experience by executing satisfactory service recovery actions

• Achieving the set targets for productivity and quality

• Complete fulfilment of application and renewal of contracts for both Residential and Business customers

• Other ad-hoc duties assigned

Job Requirements:

- Min. A level / Diploma in any field

For interested applicants, please send your updated resume to: [email protected]
All candidates’ information will be treated with the strictest confidence
Melissa Zhang Zhiqi (Mezzo)
R2197564
Recruit Express Pte Ltd
99C4599

• Well Established Organization
• Basic $2000 - $2400 + AWS + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Bishan
• Working hours: 9.00am to 6.30pm (Tuesday to Saturday)

Responsibilities:

• Responsible for administrative matters
• Required to perform front-line customer service tasks such as answering enquiries and following up with email correspondences, etc.
• Co-ordinates, receives and monitors applications for courses, projects and activities at the Area level.
• Prepare claims submission documents for courses, activities, and events and monitor related expenditure.
• Sources for vendors in accordance with the needs of related courses, projects, events and activities assigned budget and prepares Call for Quotations where necessary.
• Supports activities and events as needed.
• Monitor and update office supplies and inventories.
• Submits monthly reports
• Any other duties assigned

Requirements:

• Possess experience in admin related role
• Physically active and interested in outdoor activities (need to organised/participate in outdoor activities)

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)

EA Recruitment Pte Ltd

EA License No: 21C0492

Salary Package:
- Basic Salary: Up to $2400

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Prepare and draft AWBs for customer/agent approval.

-Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.

-Follow up on clients, help to do air export billing, invoice verification and handle rate disputes

- Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement

Job Requirements:

-Min. O level and above qualifications

-Proficient in MS Office (Word, Excel, PowerPoint) and data entry.

-Open to candidates with or without prior experience in the Air Freight industry.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

• Salary :$2200-$2400
• Working hours - 8.30am to 5.30pm for Mon - Fri. Sat (Half day) 8.30am to 1230pm (WFH)
• Location : Changi South

Jobscope

• Replying emails (responding to clients when required) For example, clients send an email in - requiring for transportation service. The candidate will have to take note and respond accordingly.

Leong Jia Qi Reg No. : R24124746

The Supreme HR Advisory Pte Ltd EA No. : 14C7279

• Well Established Clinic
• Basic $2000 - $2200 + Allowances + AWS
• Excellent Welfare and Benefits + Career progression
• Working location: Bukit Merah
• Normal Working Hours
• Training will be provided for those with/without experience

Job Responsibilities:

• Register patients, attend to phone calls, schedule appointments and follow ups.
• Prepare and dispense medications and consumables
• Payment collection
• Arranges logistics for prescribed tests
• Updating of medical billings/invoices into online healthcare portals
• Responsible for monthly stock taking of drugs and consumables
• Assist Doctor in providing treatment and medical examination
• Providing high quality patient care service experience
• Assists in maintaining the cleanliness and serviceability of the clinic
• Other ad hoc and administrative duties assigned

Requirements:

• Computer-literate. Able to operate MS Word, Excel

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

NG JYA YEE (R23119014)
EA Recruitment Pte Ltd
EA License No: 21C0492

Location: Paya Lebar

• Ensure the enquiries and requests received through emails/mails/fax are responded within the expected turnaround time;

• Manage and resolve policyholders’, distribution representatives’ and business partners’ issues related to insurance matters;

• Assess and manage appeals, feedbacks and minor complaints from all channel of distribution

• Provide excellent customer service experience; and

• Manage ad-hoc assignments/tasks delegated by the Section Head, when required.

Interested applicants may email resume to [email protected]

Jessie Hoe Huey Miin (CEI Registration No: R1103861)

Recruit Express Pte Ltd (EA: 99C4599)

Shift Timings (Choose One Shift Option):

Option #1: Weekends Shift

Working Hours : 5 working days, 1 rest day and 1 off day per week / 42.5 hours per week

Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)

Or otherwise advised by the Client

Option #2: AM & PM Shifts + Weekends / Night

- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm

- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF

- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am

- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF

Job Description (Non-Sales Role)

• Inbound call handling for Bank's Accounts Servicing campaigns, products enquiries and helpdesk enquiries
• Customer Fulfillment follow through on case handling and with customers
• Ensure bank's compliance & control standards are observed and met in the execution of customers’ enquiries, transaction requests and maintaining confidentiality of Bank and customers’ information

Job Requirements

• Candidate without relevant experience are welcomed to apply
• Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
• Possess a positive mindset with a “CAN-DO” attitude a and passion to deliver quality customer service.
• Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
• Possess good command of written and spoken English.
• Good analytical skills; passion for working and is good in working with numbers.
• Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
• Passion for working, responsible and with good working attitude.
• Proficient in PC skills including MS Office applications.
• Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.

• 5 days work week
• Location: West

Key Responsibilities

• Process customer orders in the SAP system with accuracy and efficiency.
• Coordinate end-to-end logistics processes, ensuring timely and accurate order fulfillment.
• Manage and prepare documentation for Letters of Credit, ensuring compliance with international trade standards.
• Act as the primary liaison between customers, suppliers, and internal teams to resolve inquiries and ensure satisfaction.
• Monitor shipment schedules and proactively address any delays or discrepancies.
• Maintain accurate records and documentation related to shipping, invoicing, and customer communications.
• Support cross-functional teams in improving logistics workflows and enhancing customer experiences.

What We’re Looking For

• Proven experience in logistics coordination and SAP system usage.
• Expertise in managing Letters of Credit and international trade documentation.
• Strong organizational and multitasking abilities to handle multiple priorities efficiently.
• Excellent communication skills to collaborate with customers, suppliers, and team members.
• Proficiency in Microsoft Office and logistics management systems.
• A proactive, detail-oriented mindset with a commitment to accuracy and quality.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Chong Kar Ming (John) (R21101412)

Working Location: Tanjong Pagar, Singapore

Working Hours: Shift work; required to work on weekends.

Contract Duration: 12 months (Renewable)

Benefits: Includes Transport Allowance, Flexible Allowance, CRM allowance, eMedical Card, Annual Wage Supplement (AWS), and Variable Bonus (VB).

Job Responsibilities:

• Respond to inquiries primarily via incoming calls through the hotline and other channels, such as email.
• Understand customer needs and provide quick, accurate, and satisfactory responses to their queries.
• Make outbound calls to customers who request a callback.
• Ensure accurate recording of customer conversations in the call centre system.
• Meet or exceed all individual and team key performance indicators (KPIs) set by management.
• Maintain a positive and helpful demeanor in all customer interactions.
• Be available to work on weekends and perform overtime when necessary.
• Undertake other ad hoc duties as assigned by Team Leaders or Supervisors.

Job Requirement:

• Previous experience in a call centre is highly preferred, or equivalent customer service experience.
• A team player with strong interpersonal and communication skills.
• Self-motivated and able to work independently with minimal supervision.
• Availability to work rotating shifts, including weekends and public holidays.

JAC Recruitment Pte. Ltd.

EA License Number: 90C3026

Registration Number: R22107842

EA Personnel Name: Ng Siew Thien

Salary Package:
- Basic Salary: Up to $2400

Working Location: Changi

Working Hours:
Mon - Fri: 9am – 6pm

Saturday: 9am-1pm

Key Responsibilities:

-Prepare and draft AWBs for customer/agent approval.

-Provide support to assigned customers / Overseas Agents in handling sales quotations, RFI, RFQs and inquiries for air, arrange air export booking with the airlines / co-loader Agents.

-Follow up on clients, help to do air export billing, invoice verification and handle rate disputes

- Coordinate with customers, sales personnel, Overseas Agents and well liaise with operations teams for shipment arrangement

Job Requirements:

-Min. O level and above qualifications

-Proficient in MS Office (Word, Excel, PowerPoint) and data entry.

-Open to candidates with or without prior experience in the Air Freight industry.

*Able to start work within short notice will be highly advantageous.*
**Please be notified that only shortlisted candidates will be notified**

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

EA Personnel Name: TOH SHIQI

EA Personnel No: R23119083

EA License No: 21C0845

Our client is a well-established MNC, market leader in the 3PL Logistics industry. Due to their current expansion plan, they are looking for Customer Service Executive, Air Freight to join their warehouse team, in hopes of developing the current high performing team. They are located in the East.

Responsibilities of Customer Service Executive, Air Freight:

• Handle export inquiries and coordinate collection arrangements with shippers.
• Liaise with sales, destination offices, and finance for approvals, rates, and payment matters.
• Work with Vendor Management, air freight planners, and import teams for shipment logistics.
• Manage export permits and coordinate with the warehouse for cargo handling and storage.
• Provide shipping instructions in collaboration with the export operations team.

Requirements:

• Diploma or Degree in Supply Chain or related field
• Min 1 year of experience in Air Freight Operations
• Comfortable to work with alternate Saturday

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities

• Meet and achieve the individual and company’s key performance indicators

• Acquire a strong knowledge of the products and services, culture and processes

• Provide quality customer service and prompt follow-up to customers over the phone and/or email

• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution

• Resolve customer queries efficiently and escalate issues promptly

• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance

• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

• MNC
• 6 Months Contract
• Basic $2000 - $2500
• Working location : Lorong Chuan
• Working days : Monday to Friday
• Working hours : 8.45am to 5.45pm
• Training provided for those without/lesser experience

Job Responsibilities:

• Provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers
• Working on weekly reschedule reports from customers (pull in, push out and cancellation requests)
• Inventory Management on buffer stock
• Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics
• Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws
• Maintains and updates electronic and/or hard copy records as required
• Other duties as assigned

Requirements:

• Diploma in Logistics / Supply Chain Management or equivalent
• Training provided for those without/lesser experience

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

THIEN CHING MEI (R2198032)

EA Recruitment Pte Ltd

EA License No: 21C0492