Faststream Recruitment has partnered with a global marine products and services market leader to identify, attract and engage an experienced Customer Service Executive.

Our clients are one of the world’s leaders in the marine products and services industry with a particular focus on the maritime and oil and gas markets. With an impeccable pedigree, a global reach and strong brand equity my clients are looking to add a high-performing and experienced Customer Service Executive to their team in Singapore.

The primary role as a Customer Service Executive is to manage all sales support and customer service activities of the Singapore accounts.
This role offers a hybrid working arrangement and 20+ days annual leave.

Job responsibilities:

• Manage the order-to-delivery process to ensure smooth delivery from start to end.
• Coordinating and processing of customer orders and related jobs, receive and register enquiries/orders in the system and ensuring all the information is correct
• Working closely with the sales team to understand and execute the pricing strategy with the assigned customer account
• Ensure delivery requirements are accurate and handling any changes in delivery requirements if needed
• Resolve and escalate any order related problems and service recovery if appropriate
• Identify business development opportunities through customer conversations
• Pro-actively promote our products and services to any customer when the opportunity arises
• Maintain accurate information in the system
• Coordinate with other departments when needed

The selected candidate will work and integrate into a vibrant, multicultural environment with an excellent and dynamic company culture. On offer is also an attractive salary package that is negotiable for the right candidate.

Should you wish to discuss this interesting position in more detail, please contact me at: [email protected]

Pearlene Toh (EA Reg no: R22108102)
Faststream Recruitment Pte Ltd, EA Licence no: 09C3403

Salary: Basic $2,000 - $2,600 + VB

Time: Monday - Friday (8.30am - 5.30pm), alternate Saturday (8.30am - 12.30pm)

Location: Senoko Road

Responsibilities:

• Present the company in a professional manner, upholding a positive and empathetic demeanor consistently.
• Identify and address customer needs by providing accurate information and advice.
• Manage customer complaints by offering suitable solutions within specified timeframes and ensuring resolution through follow-ups.
• Collaborate with internal and external stakeholders such as customers, contractors, and workshops.
• Generate quotations and initiate Work Orders accordingly.
• Issue job orders to workshops and contractors.
• Communicate with controllers and contractors regarding service/repair quality and pricing.
• Follow up with workshops and contractors on vehicle service/repair progress and provide feedback to customers.
• Maintain and update the service/repair schedule, as well as coordinate vehicle collection with customers.
• Conduct basic investigations into customer complaints and propose recommendations within established guidelines.

Requirements:

• Able to work under pressure, multi-task, prioritize and manage time effectively.
• Meticulous and has a good work ethic.
• Relevant customer service / administrative / support function experience.
• MS Office Skills.
• Familiar with CRM system advantageous.
• Attentive, adaptable and responsible with good communication skills.

Please submit your updated resume by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform you that only shortlisted candidates would be notified.

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

TANG WEI SHEN | EA Personnel No.: R23115252

• Marine Engineering
• Basic $3500 - $5500
• 5 days (8.30am – 6.00pm)
• Location: Penjuru Lane
• Transport provided from Jurong East, CCK, Serangoon, Bishan

Responsibilities

• Develop green marine solutions that reduces marine carbon footprint, in line with company business objectives.
• Hands on in setting up of test lab to enable development and testing.
• Perform software and algorithm development for electrical propulsion solutions.
• Generate documentation of development architecture, test setups, test procedures, quality control and any other necessary supporting documents.
• Responsible for commissioning of vessels with similar configurations.
• Troubleshoot and resolve any issues related to our delivered solutions that may arise during the vessel commissioning.

Requirements

• Min Diploma/Degree in Engineering or other relevant
• Knowledge in power electronics, motor drives, marine propulsion systems is a plus

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

Regional Sales Executive

• 5 days work week [8:30am-6pm]
• Location: Sin Ming
• Salary:Basic $3500-$4500 for a start. No commission for a start

Job Scope:

• Liaise with existing customer base to provide quotations and handle any potential inquiries and complaints
• Source for new potential customers
• Conduct product trainings to overseas customers
• Overseas business trip opportunities

Requirements:

• Preferably with minimum Diploma qualification

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

• Administration of discharge and admission documents for patients staying in the ward
• Settle payment during discharge
• Involved in administration of medisave / insurance claim

Requirements

• Min N / O level
• Some exp in healthcare will be an advantage

Interested candidates, please forward your resume to [email protected]

Consultant: Huang Jingsheng Kevyn (R1333338)
Recruit Express Pte Ltd (99C4599)

Recruiter Ref code: #HKH

Job Description & Requirements

E-commerce

• Daily operations include preparing orders and packing orders
• Listing / managing E-Commerce online platforms (Shopee, Lazada, Tiktok etc)
• Attending to customer enquries on online platforms
• Write and edit product content that will be published on e-Commerce websites/platforms
• Set standards, systems, and best practices for new product listings, content creation, distribution, and maintenance.
• Work closely with different teams (product management, graphics, sales) to provide updated content that will be shared across e-Commerce platforms.

Customer Service

• Identify and assess customers’ needs to achieve satisfactionn
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Manage showroom for walk in enquiries and servicing

Requirements and skills

• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

Working Hours

• 5 Day Work (Saturday included)
• Working hours: 9am - 5pm

Part Time F&B Service Crew

We are looking for a fun and vibrant team player who cares deeply about delivering great experiences for our guests. Applicants with no prior experience but willing to learn is welcome to apply!

A minimum of 4 days (minimum 35 hours) commitment required per week for this role.

Role:

• Set up tables and side stations and deliver the highest level of service and attentiveness to our guests
• Ensure highest level of member and guest experience
• Proactively add finesse touches to the overall experience
• Highlight specials and make menu recommendations, take orders, and attend to special requests
• Engage with members, guests and the team

What we are looking for:

• 1 - 3 years of relevant work experience (salary will commensurate with experience)
• Passionate about hospitality
• Reliable and good team player with an engaging personality
• Minimum 3 days and 35 working hours per week

Who we are

1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

Your Perks:

• Gratuities passed on to staff (T&C applied)
• Employee discount on F&B at the club
• Staff meals every day
• Late night transportation

Can't wait to hear from you!

Contract Period: From 01 January 2024 to 31 December 2024

Working hours:

· Mondays to Thursdays: 7:00am to 4:00pm, inclusive of 30 mins lunch break

· Fridays: 7:00am to 3:30pm, inclusive of 30 mins lunch break

· Service not required on Saturdays, Sundays and gazetted public holidays

Scope of services:

Manning of General Office counter;

· Attend to queries from students, parents or members of public (phonecalls & walk ins)

· Assist in general administrative and student related duties

(i) Follow up with absentees

(ii) Checking of documents for Financial Assistance application

(iii) Inform parents on Financial Assistance outcome

(iv) Guide staff for incident report

(v) Preparing early dismissal slip for unwell students

(vi) Updating of daily student attendance

· Assist in records management (incident report and late list)

· Assist in other office or admin duties assigned by the Authority

Qualification, Experience:

· At least 1 years of working experience as a receptionist in a secondary school environment.

· At least GCE ‘N’ level certification

· Able to communicate and write well in English and at least one other language.

· Possess good communication skills and able to work independently as well as a team player.

· Able to use Microsoft Office applications such as Word and Excel

Wilhelmsen Ship Services is looking for a Port Service Engineer.

The Port Service Engineer will sell and promote Wilhelmsen Ships Service Network, products, services and concepts in a professional way in ports and terminals and to satisfy the immediate needs of our customers in the port, always making the customers aware of ongoing campaigns and providing technical support, chemical tests and product demonstrations, as required or identified as necessary.

Who you will report to:

The Port Service Engineer reports to the Port Service Manager –works closely together with the rest of the team to promote Wilhelmsen Ships Service.

What you will be doing:

PSE Main responsibilities

• Continuously promote WSS products and services to current and potential customers by use of campaign or other material and tools
• Initiate and maintain continuous contact with Ports, Terminals, Dry Docks Repair Yards and Ship’s Agents to identify opportunities and obtain information concerning Charterers, vessel arrival times, names of the Captain, Superintendents and other senior members of the crew, to communicate with them before or on arrival and provide them first class service to ensure that any order or enquiries will be given to WSS and not to an alternative local supplier
• Visit vessels upon request for specific services, assist vessel’s crew for port deliveries where applicable
• Visit vessels according to the prioritised customer category and highest global business value and sales potential
• Report back the vessel visit outcome in the system and create relevant leads
• To possess the required and defined technical competencies that is agreed with the Area Technical Sales Manager, and thus able to promote all Solutions and carry out defined services and inspections/installations
• Complete and issue relevant documentation after every visit/service on board
• Ensure that the customers experience the port service interaction as professional, valuable and pleasant
• Obtain customer feedback concerning any matters affecting customer satisfaction and report backin Salesforce, included reporting of any customer complain if necessary
• Report back to Area Technical Sales Manager(Sales)on competitor activities in the Port
• Support customer and sales force when vessels will be sold / bought (cylinder count, new orders, additional product/services needed)

PSE working for MP Operations extra responsibilities

• Received import shipment pre-alerts and documents.
• Create documentation and apply for local authorities import shipment approval (as required).
• Submit and Follow up with authorities for on time approval of shipments.
• Coordinate for the preparation of import clearance with Customs Specialist/Freight Forwarder.
• Attend MOI/Customs inspections in ports during shipment clearance as well as warehouse inspection as required.
• Maintain operation standards for customs procedures, including valuation, classification, entry review and record retention.
• Maintain a firm understanding of Dangerous Goods customs handling requirements

What you need to be successful in this role:

• Tertiary / Degree in a technical/engineering field (mechanical, engineering, maritime)
• Approximately 3-5 years’ experience in technical/ engineering / maritime field
• High intellectual curiosity and a willingness to learn
• Capability to drive an independent workstream

What we are looking for:

• Ability to act on initiative in a proactive manner
• Good interpersonal, influencing and networking skills with awareness of global cultural differences
• Results and process driven, with a high level of responsibility
• Co-operating attitude being a team player that adapts to the team and builds team spirit, listens, consults and communicates proactively and upholds ethics and values

What we offer:

Working in Wilhelmsen can offer a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating. Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills. Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Sounds interesting? If you can see yourself in this role, please let us know why you are our Port Service Engineer.

Work location: Singapore

Contact details: Recruitment Specialist - Corrie Kew - C[email protected]

You will be responsible for delivering excellent customer service and providing administrative support, including the following job responsibilities:

· Greet Prospects and Clients in a warm and friendly manner, and answer enquiries promptly.

· Collect new or outstanding billing and payment from Client.

· Print and hand over service invoice accurately.

· Call Clients, to book, remind and follow up on appointments.

· Answer all incoming calls promptly, and record call details accurately.

· Any other ad hoc duties assigned by supervisor or Management.

Requirements:

· Minimum 1 years of administrative experience, as a clerk or receptionist.

· Minimum a Nitec in any discipline.

· Well-groomed, courteous and meticulous.

· Excellent interpersonal and communication skills.

· Able to correspond with English and Mandarin speaking clients.

Working Hours: 44hrs/week ; 5 days per week including weekends & PH

Location: Suntec City

Salary: Up to $2800/month

Duties:

• Manage the guest reservation system
• Set table according to type of event and service standards
• Maintain cleanliness of work areas throughout the day
• Welcome and acknowledge all guests according to company standards
• Develop and maintain positive working relations with the team
• Take food and beverage orders from guests, enter orders in Point-of-Sale System (POS) which relays orders to the kitchen
• Deliver food and beverages from kitchen and bar to guests in a timely manner
• Perform cashiering duties
• Any ad hoc duties as request by Manager

Requirements

• Preferably with 2 - 5 years of F & B experience
• Good communication skills and a Team player
• Good interpersonal and guest service skills

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Key Problems To Solve,

Under the strict Compliance requirements, how to construct Global Live platform with Stability, better Performance (Low-Latency and High-Concurrency), Resilience and Efficiency.

Our Major Objectives are,

1. Ensure Global Live to meet compliance requirements, and promote cross-team architecture governance.

2. Build Global Live architecture with stability, low-latency and resilience to support long-term business development

3. Optimize end-to-end stability and engineering efficiency

Responsibilities

- In-depth analysis of the Global Live streaming business and tech architecture, identify potential risks and probable evolution based on business development direction and to form solution

- Improve System quality and engineering efficiency

- Optimize standard operating procedure and standards

- Be Involved in researching and developing basic services, implementing high qualified throughput and consistency under complex global distributed scenarios;

Qualifications

- BS/MS Degree in Computer Science or related major, deep understanding of computer architecture, data structures and algorithms, in depth knowledge of common databases

- Experience in an Internet company, familiar with microservice architecture design;

- Deep understanding of software design pattern;

- Proficient in at least one of the following languages: Go, Python, Java, C++;

- Large scale client-facing industry project development experience; Extensive experience in high scalable, highly available, distributed and mission-critical systems.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

About Bluefield Renewable Energy

Headquartered in Singapore, Bluefield Renewable Energy Pte Ltd (BRE) is a Decarbonization Platform Transforming Waste into Valuable Resources and Capturing Carbon for a Sustainable Future.

We utilize our proprietary and patented cutting-edge thermo-chemical conversion technology to transform waste into valuable resources instead of channeling them to incineration or landfill conventionally.

Our technologies are endorsed by National Research Foundation of Singapore (part of Prime Minister’s Office of Singapore) and our products are certified by European Biochar Commission (EBC) and International Biochar Initiative (IBI).

Be part of driving Net Zero Targets with us!

Job Description

• Perform System assembly as required to install and deploy Flexi-Pyrolysis system at designated locations
• Work on assembly and maintenance of systems in accordance to the quality, safety practices requirements and wearing appropriate PPE
• Inspect and report any defective or malfunction items, when necessary, perform replacement to ensure equipment is functional
• Comply to the schedule and requirements in performing maintenance services on the system
• Update and record spare parts inventory with request to replenish, ensuring availability for next schedule
• Responsible for using appropriate tools or equipment and housekeep area by practicing 6S
• Ensure all wastes are stored in appropriate containment and comply to the waste disposal protocol
• Undertake task being assigned time to time

Requirements

• ITE or Diploma in any technical discipline
• Able to hands-on and keen in assembling and maintenance work
• Can work together with diverse of people and follow instruction
• Willing to perform overtime outside workday
• Possibility to travel other deployment location including overseas
• Fresh graduates eligible

Additional Skill Sets/Attributes

• Prefer candidate with experience of installation and maintenance of heavy industry equipment
• Experience in Motor, pump or valves assembly & maintenance is desirable
• Ability to adapt to a changing environment
• Diligent, self-motivated and a collaborative team player
• Good Communication skill and able to write simple report

JOB DESCRIPTION

• Greet and usher customers into the restaurant
• Present menu to the customers, handling and serving their orders accurately
• Recommend and upsell products to diners
• Ensure cleanliness and tidiness of dining area
• Clear tableware and the tables after the customers leave
• Customer-oriented with pleasant personality
• Other tasks as assigned

REQUIREMENTS

• Relevant experience in the service/F&B industry is an advantage but not necessary as training will be provided
• Team player in a fast-paced environment and able to work in harmony
• Responsible and maintain positive attitude with a high level of energy at all times
• Self-driven and possess good learning attitude
• Independent and able to multi task
• With Food Hygiene Certificate or related preferred
• Willing to work at multiple locations, as rostered
• Able to work shifts, weekends and public holidays

BENEFITS

• $500 referral scheme
• Career & growth development
• Meal & uniform provided
• Performance bonus
• Sales incentive
• Staff packages (staff discounts, birthday allowance)
• Statutory benefits (annual Leave, sick leave, medical claim)

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

As a Guest Services Agent for Service Express, you will be tasked to:

• Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.
• Operate telephone switchboard, process guest requests for wake up calls, and connecting and directing calls to the appropriate extensions.
• Receive, record, and relay messages accurately.
• Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction.
• Provide information to guests about room features, property amenities, and local areas of interest.
• Process in-room dining food & beverage orders, answer questions on menu selection and record transactions in point-of-sale system.
• Assist guests with accessing internet and guestroom entertainment.
• Assists reservations team with noting down restaurant reservations
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Roles and Responsibilities

1. Service Delivery Management: Oversee and manage the overall service delivery process, ensuring that services are delivered on time, meet service quality standards, and satisfy customer requirements.
2. Team Leadership and Management: Lead, mentor, and supervise a team of service operations staff, including the service liaison team, service supervisors, and the service support crew. Provide guidance, support, and performance feedback to ensure team effectiveness and productivity.
3. Incident and Problem Management: Implement and oversee service incidents and problem management processes. Coordinate timely resolution, root cause analysis, and preventive measures to minimise disruptions and improve service stability.
4. Service Improvement Initiatives: Identify opportunities for service improvement and implement initiatives to enhance service quality, efficiency, and customer experience. Continuously monitor service performance, collect feedback, and implement necessary changes.
5. Client Relationship Management: Build and maintain strong relationships with clients, serving as the primary point of contact for service-related inquiries, escalations, and issue resolution. Ensure client satisfaction and manage expectations.
6. Resource Planning and Allocation: Plan and allocate resources effectively to meet service demands and optimise resource utilisation. Monitor resource availability, workload distribution, and skills alignment for efficient service delivery.
7. Vendor and Supplier Management: Collaborate with external vendors and suppliers to ensure timely delivery of services, adherence to agreements, and effective vendor performance management. Negotiate contracts, evaluate vendor capabilities, and manage relationships.
8. Performance Measurement and Reporting: Develop and implement performance measurement frameworks, KPIs, and reporting mechanisms to track and communicate service performance. Prepare regular reports and present findings to the management.
9. Process and Operational Excellence: Streamline service delivery processes, implement best practices, and optimise operational workflows. Identify opportunities for automation, standardisation, and efficiency improvements.
10. Compliance and Risk Management: Ensure compliance with safety regulations, standards and constant reinforcement of safety policies. Mitigate risks associated with service delivery and implement appropriate controls.

Skills and Qaulities:

1. Bachelor's Degree in IT, engineering, similar academic area, or relevant work experience.
2. Having more than 3 years of experience in an enterprise operation.
3. Having good knowledge of buildings, facilities, and the electrical field.
4. Good understanding and ability to fully utilise CRM systems.
5. A good team player and an efficient leader.
6. Able to work and respond to incidents during weekends will be a plus.
7. Profound expertise in working with customer support will be a plus.
8. Experience and exposure in sales roles will be a plus.
9. Confidence in driving commercial vehicles to sites for survey and assessment will be a plus.

Job Description

• Industry/ Organization Type: Marine Equipment Wholesaler
• Position Title: Electrical Engineer/Service Engineer (Electrical)
• Working Location: Tuas West
• Working Hours: Monday – Friday, 8 am – 5.30 pm (One Saturday per month, 8 am – 12 pm)
• Salary Package: Up to $3,300 + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Carry out testing and commissioning related to marine propulsion systems, power generation systems (Marine and Land), deck machinery, etc.
• Able to perform hands-on fault diagnosis, troubleshooting, and maintenance of marine systems/components in workshops and on-board vessels.
• Must be willing to perform hands-on work in mechanical repairs, installation, and removals.
• Able to read and understand engineering drawings (Electrical and pneumatic).
• Provide support to the project team on the implementation of new projects.
• Provide technical support to customers.

APPLY NOW!!!

• Minimum 2 years of related experience.
• Minimum Higher Nitec in Electrical Engineering, preferably Major in Power.
• Proficient in Microsoft Office.
• Candidates with experience in Electrical Control Systems are preferred.
• Comfortable with travelling (Anchorage/Local/Overseas) on short notice and at odd hours.
• Comfortable with working outdoors and onboard.
• Inexperienced candidates are welcome to apply, as training will be provided.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #65623 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Norman Wee | EA Reg No.: R23115114

Responsibilities:
• Patient Registration
• Appointment booking for patients

• Answering of calls from stakeholders
• Frontline/Backend duties
• Data Entry
• Other ad hoc duties as assigned

Requirements:
• Minimum Nitec/ Diploma in any field of study
• Entry level - no exp needed, training provided
• Possess some customer service / admin experience would be advantageous

Interested applicants, please email your updated CV to [email protected] for more information.

Applied Position: Patient Service Associate

Lau Xin Tong, Evelyn (Outsourcing Team)

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA license number: 99C4599

Benefits Summary:

• Up to $3500
• 5 Days
• Working Location: Yishun
• Company vehicle provided

Responsibilities:

• Using diagnostic tools to identify issues and evaluating the available information
• Installing and testing products, equipment, and machinery and providing instructions to customers on the proper usage of their product
• Responds to service requests and repairs products
• Adheres to safety regulations and industry standards
• Other ad-hoc duties

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

Follow us on Facebook for more info:

https://www.facebook.com/EC-Recruitment-Pte-Ltd-113771667194961/

Text us on WhatsApp for more details:

https://wa.me/6582693981

Follow us on Telegram for more job opportunities:

https://t.me/ecrecruitment

Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT related disciplines
• Minimum 3 years of relevant in IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other site

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Types: Full-time, Contract

Contract length: 12 months

Salary: $2,800.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Work Location: One location

We are a Dental Group Practice looking for a Front Desk with an upbeat attitude to join our team.

Job Responsibilities:

• Greet patients and visitors with a positive & helpful attitude
• Assist patients with their dental appointments
• Ensure a smooth and seamless experience for the patients
• Maintain polite and professional communication via phone, e-mail, and mail
• Handling patients' insurance claims
• Handling transactions
• Performing administrative duties
• Provide excellent customer service
• Other ad-hoc duties

Job Requirements

• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Strong interpersonal and good communication skills
• Excellent computer skills.
• Customer orientated, teamplayer & responsible
• Able to contribute positively as part of a team, helping out with various tasks as required.
• Fluent in English

Morgan McKinley is hiring a Customer Service Specialist (Fraud) - Banking to join the team for a 12 months contract with possibility to extend or to go permanent!

Key Responsibilities:

• Investigate potential fraud cases, including reviewing account activity, verifying customer information, and interviewing customers.
• Contact customers to gather information about suspected fraud and explain the next steps.
• Process fraud claims and issue replacement cards or accounts.
• Work with other departments, such as security and operations, to identify and prevent fraud trends.
• Provide exceptional customer service to customers who have been impacted by fraud.

Job Requirements:

• Diploma or equivalent.
• Minimum of 1 year of experience in customer service, preferably in a financial services environment.
• Experience with fraud investigations or fraud prevention is a plus.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.

Working Conditions:

• 5 working days, 1 rest day and 1 off day per week (42.5 hours per week)
• Staggered shift hours: 8.5 working hours between 7 am to 10pm + 1-hour meal break in between

Benefits:

• Competitive allowance and bonus structure.
• Opportunity for career growth and development.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

• Greet guest and assist in seating them within the establishment
• Introduction of our menus and products, with recommendations being made of requested
• Assist with service of both food and beverages, from delivery on initial orders to clearing of plates and glassware and refreshing of tables for the next group of guest arrivals.
• Taking and timely serving of orders, including food and beverages to our guests; cross-checking with both guests and back-of-house team to ensure accuracy of orders
• Take & process customers’ orders and generate their bills
• ​Report to work on time. Keep your personal appearance immaculate, e.g. well-groomed hair, clean uniform etc
• Resolving customer complaints regarding food quality, drinks and service and making sure the business complies with health and food safety regulations
• Provide answers to queries by customers regarding services and offers
• Assist to manage queue and/or reservations
• Support opening & closing of outlets including cleaning and washing soft serve machine, guest washroom, etc
• ​Ensure that safe distancing measures and hygiene standards are strictly adhered to
• Ad-hoc duties as assigned by the manager

Requirements:

• 2-3 years of relevant experience in the same capacity of work preferred
• Able to work independently and in a team environment
• Self-motivated and have strong initiative
• Good interpersonal skills and ability to interact with all levels, internally and externally, in a professional and responsive manner
• Good communication and people skills, customer service orientation
• Cheerful and attentive to cleanliness and safety
• Able to work under pressure in a fast-paced, yet fun environment
• A team player with a good sense of job responsibility and a keen eye for details
• Honest willingness to learn and grow with the Company

Job Title: Head, Customer Experience

Department: Customer Experience

Reports To: CEO

About KrisShop:

KrisShop, a subsidiary company of Singapore Airlines, is a premier retail establishment dedicated to delivering exceptional shopping experiences to travellers and non-travellers. With a focus on providing a curated selection of premium products and exclusive brands, KrisShop aims to elevate the retail experience for passengers and domestic customers, aligning with the high standards set by Singapore Airlines.

Role Overview:

As the Head of Customer Experience at KrisShop, you will play a pivotal role in shaping and executing the customer experience strategy, ensuring it resonates with the brand's ethos and surpasses customer expectations. Your primary responsibility will be to conceptualize and implement initiatives that enhance the shopping journey for passengers across various touchpoints.

Key Responsibilities:

1. Oversees the implementation and support of the

a. Customer Experience strategy – encompasses all the plans for the company to make positive and high-quality customer engagements.

b. support channels including but not limited to Phone, Email, Live chat, Self-service, Social media, Video chat, communities, mobile messaging

c. Voice of the customer – focuses on customer needs, wants, expectations and preferences

d. Call centre processes and governance including but not limited to senior management endorsement, stakeholder representation, goal alignment, documented policies and procedures, resource management, performance management, change management

2. Customer engagement: Day to day handling of cases

3. Team Leadership: Lead, mentor, and develop an effective team focused on delivering exceptional customer experiences, fostering an environment of innovation and excellence.

4. Enhancing Customer Journey: Analyze customer touchpoints and interactions to identify areas for improvement, implementing strategies that elevate the end-to-end shopping experience.

5. Collaboration and Coordination: Work collaboratively with cross-functional teams including marketing, sales, operations, and other relevant departments to ensure a cohesive and seamless customer experience across all platforms.

6. Data-Driven Insights: Leverage data analytics and customer feedback to derive actionable insights, driving continuous improvements and innovations in service offerings.

7. Vendor and Partner Relations: Cultivate and maintain strong relationships with vendors and partners to curate a diverse and compelling product range that resonates with customer preferences.

8. Performance Evaluation: Establish key performance indicators (KPIs) and metrics to measure the effectiveness of customer experience initiatives, regularly evaluating performance and adapting strategies accordingly.

Qualifications and Skills:

1. Bachelor's degree in Business Administration, Marketing, or a related field. An MBA or equivalent qualifications are advantageous.

2. Proven track record of 8-10 years in senior customer experience roles

3. At least 3 years in people management roles.

4. Familiar with industry CE tools like Zendesk or Freshdesk

5. Strong leadership abilities with a demonstrated capacity to inspire teams and drive results in a dynamic environment.

6. Analytical skills with a data-driven approach to decision-making preferred.

7. Excellent communication and interpersonal skills, capable of collaborating across departments and engaging stakeholders at all levels.

8. A passion for delivering exceptional customer experiences and a deep understanding of customer-centric strategies.

COMPANY DESCRIPTION

1-Net manages carrier-neutral Internet Data Centers, along with providing a comprehensive range of integrated services including network connectivity, managed services, work area recovery suite, cloud and media delivery services. 1-Net’s Data Center Corridor initiative currently interconnects key data centers in Singapore to facilities quick deployment and providing a diverse connectivity options for enterprises and service providers.

We are committed to creating an inclusive and diverse workplace where talent thrives. Our hiring decisions are made based on merit and fit-to-role. If you have a disability or special need which requires accommodation to participate in the recruitment process, please inform us when you submit your online application. We will be happy to support as necessary.

Thank you for your interest and application to this role. Please note that only short-listed candidates will be contacted.

RESPONSIBILITIES

Primary Role

The role requires the individual to oversee Customer Support Service (CSS) team to support 1-Net core business, operations and services with 24x7 service availability at multiple sites of Data Centre (DC), including management of DC network infrastructure, network operation/services and service delivery.

This role also requires the individual to be responsible for developing and implementing processes and procedures that interfaces with the sales process, various services provisioning and customer requirement support.

Responsibilities

• Lead and manage the team of network engineers for the operations and management of 1-Net DC Core Network infrastructure, including peering network, DC Hosting network, Cross Connect services, Data Center Corridor service and data center MMR management. Assign team resources to support daily network operations and ensuring fair distribution of assignment.
• Monitor and improve overall network performance, optimise network bandwidth utilisation and secure 1-Net Core network infrastructure from potential network security risks.
• Network capacity management to ensure adequate resources available to support business and operations needs for network services.
• Support network services for internal and external customers, response to incident escalation and coordinate team effort in determining root cause and resolving problem. To work on preventive measures such as revise SOPs, re-engineering of network architecture, upgrade/enhancement and tech refresh.
• Test and evaluate technologies for supporting new network service, contribute in planning, design and implementation of new network services.
• Ensure efficiency and effectiveness of the implemented solutions in meeting user’s requirements and work processes, procedures, timeliness & quality of project delivery.
• Structured cabling system implementation and cross connect provisioning
• Ensure contracted service level agreements and key performance indicators are met
• Negotiating solutions, resolving conflicts and anticipating/ handling critical situations to ensure successful delivery of service to customers.
• Manage pre-sales activities including, but not limited to RFI, RFQ & RFP preparation, solution design, technical clarification and discussion.
• Manage relationship with customers, internal stake-holders and functions. Ensure that the assigned project(s) complete & handover to customers on time.
• Develop and align network policies/process for consistent implementation across all 1-Net data centers, ensure network operations is in compliance to regulatory and certification requirement, such as IMDA regulation, ISO 22301, ISO 27001, PCI-DSS, OSPAR. Work towards continual improvement in operational efficiencies, enabling innovation, furthering productivity and delivering value.

• Minimum 6 years of relevant experience
• Extensive Knowledge and experiences in networking and network devices, capable of designing and implementation of network solutions to support business and operations needs.
• Understand and have similar experiences in IP Transit implementation and operations, Internet routing, DNS management.
• Manage network operations across multiple physical sites.
• Network protocols such as TCPIP, BGP, FTP, HTTP, DNS, etc
• Knowledge of cloud service network and service provider security best practices preferred
• Must possess Network and Security troubleshooting skills and experience with management of network devices (switches, routers, firewall)
• Deep understanding and experience on Data Center structured cabling system and MMR deployments, Cross Connect planning and implementation.
• Good understanding of IMDA regulations on SBO license, ISO 27001, ISO 22301, PCI-DSS and OSPAR requirement.
• Degree/Diploma in IT or relevant Discipline.
• Certification in CCNA, CCNP is highly preferred and ITIL will be a plus
• Good command of English, both written and spoken
• Customer-oriented, patient and a strong team player
• Working location: 1-Net East (Chai Chee) and 1-Net North (Woodlands)