JOB SCOPE:

· Working with senior management to develop and implement policies and actions;

· Drafting of regulatory instruments such as legislations and subsidiary legislations under the purview of the organisation;

· Providing legal advice and interpretation with respect to various legislations administered by the organisation, as well as all other laws of Singapore as required by the organisation in the discharge of its duties and functions;

· Drafting, reviewing and providing sound legal advice on a broad range of legal issues;

· Drafting, vetting and advising on general corporate and contractual matters including, but not limited to, tender documents, Memorandum of Understanding (MOUs), tenancy agreements and other commercial documents;

· Developing and setting in place internal legal processes and guidance for the various Divisions including setting up a repository of legal advice rendered to the organisation;

· Advising and managing potentially contentious matters;

· Managing and liaising with external lawyers; and

· Undertaking such other tasks/projects as may be assigned from time to time.

· To complete daily job given.

· Other relevant duties as may be assigned by the client

REQUIREMENTS:

· A law degree and be called to the Singapore Bar (or other commonwealth jurisdictions).

· At least 4 years post-qualification experience.

· Corporate work experience (especially in contract law) would be an advantage.

· Versatile and self-motivated with strong analytical skills.

· Able and willing to multi-task and work well under pressure handling a wide range of legal work.

· Good communication and interpersonal skills; the ability to write and reason clearly and compellingly is essential.

· Team player who is also able to work independently with minimal supervision.

ADDITIONAL INFO:

· Contract type: 1 year with option to extend 1 year

· No. of candidates required: 1 pax

· Salary: Salary will commensurate with qualification and experience.

· Working hours and days: to be specified

· Date of commencement: 2024

· Working location: Central (Lavender MRT)

BENEFITS:

· Attractive salary

· Comprehensive medical benefits

· Leave benefits

· Training and Professional Development

Interested applicants may apply via

www.seacaremanpower.com for the agency’s consideration

Only shortlisted candidates will be notify

Lic 95C4455

* 5 days work week

* Shift job (1st shift: 6am - 3.30pm, 2nd shift: 11am - 8.30pm)

* Basic + Flexi Allowance + AWS + VB

* Location: Expo MRT (walking distance from MRT station)

* UK MNC company

* Permanent role

Our client is a UK MNC company who providing healthcare and security service to various industry

Responsibilities:

• Manage cases in line with the key directive of Assist First, Verify Later
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• To be the first point of contact for members, end users, clients, service providers and colleagues
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Escalate cases and requests as per company protocols
• Organise the full range of medical and security services for clients, utilising the internal resources of International SOS and external correspondents where necessary
• Positively promote company to other organisations.
• Carry out any other reasonable duties as requested by the manager.

Requirements:

• Diploma or equivalent
• Min 1-2 years working experience
• Experience in call centers, assistance companies and/or hospitality industry an advantage

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Jason Bong Wee Kiat

EA Personnel Reg. No.: R23116067

Job Description

• Industry/ Organization Type: Engineering Service Provider
• Position Title: Service Engineer (Refinery/Petrochemical/Power Plant Analyzer)
• Working Location: West – Bukit Batok
• Working Hours: 5 days (Mon-Fri: 8.30 am - 5.30 pm)
• Salary Package: Up to SGD 6000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

Local Assignment:

• Perform in-house testing, Electrical & Pressure Tests, Factory Acceptance Test (FAT), Site Acceptance Tests (SAT)
• Perform site commissioning/start-up for analytical systems and project-related jobs
• Ensure that testing records and other related technical documents for each analytics system are kept and maintained in the department documentation system
• Ensure ownership of and compliance with all departments and company initiatives
• Perform internal and external coordination with regard to issues related to projects, overseas commissioning, and local maintenance activities
• Carry out customer services for preventive maintenance and shutdown of analytics systems services
• Carry out on-call/ emergency service jobs for local customers
• Support the department training initiatives and assist in developing the skills of new engineers and technicians
• Support the department initiatives on customer service, best practices, testing methods, documentation, job planning, and project execution
• Support the company initiatives on safety and continuous improvement
• May be assigned for long-term service contracts in Jurong Island

Overseas Assignment:

• Perform site commissioning/ start-up services for analyzer systems

APPLY NOW!!!

• Min. Diploma in Electrical/Electronics/ Instrumentation
• Min. 3 years of working experience with Refinery, Petrochemical and power plant analyzer
• Able to work independently and write effective good service report
• Perform work with Hart communicator, computer, and PLC is a plus
• Willing to take up assignments for overseas long/short-term maintenance contract

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #65594 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Information:

Rotating shift, 24 hours 7 days on-call duty

Responsibilities:

✅Lead and direct Service and Maintenance Team's activities

✅Plan and supervise activities to ensure daily operation and appropriate maintenance service

✅Select and coordinate subcontractor activities including procurement and outsourcing services

✅Manage and monitor technical & administrative records and documents

✅Respond to calls for service support and emergencies 24/7

✅Communicate and collaborate with the customer, internal departments & vendors

✅Perform test, inspection, adjustment and troubleshooting of PBT equipment

✅Comply regulatory standards; i.e applicable laws, radiation safety regulations and internal policies

✅Adopt new technology, products and processes in daily operations

✅Develop a complete working knowledge of Proton Beam Therapy

Requirements:

• Diploma/Degree in Engineering discipline
• Min 5 years as Site Manager & experience leading a team
• Computer literacy & able to converse in Japanese on technical level with Japan HQ
• Know to use DVM, oscilloscope, micrometers etc.
• Able to work at high height and to lift 20kg in a radiational environment.
• Background in QA & Maintenance in industrial plants, medical devices or nuclear power equipment
• Familiarity with working in area of high-voltage, radiation and electromagnetic
• Knowledge in Mechanical, electrical and control system
• Capable to perform testing, inspection and maintenance of the system

Interested applicants, send in your updated resume by clicking “Apply Now”

Lin Weikang

Registration Number: R21102570

EA License Number: 19C9998

Workstone Pte Ltd

Chinese Restaurant Group

Working Location : Islandwide

Salary up to $2500 or above

Responsibilities:

• Welcome customers warmly to the restaurant
• Assist to take customers' orders
• Serve food and beverages to customers
• Generate customers' orders and bills
• Setting up and clearing of tables

Responsibilities

· Assist in scheduling of future appointments

· Registration of patients

· Assisting the doctors and nurses in basic medical care if needed

· Data entry of patient’s particulars into the hospital system

· Handling phone calls and enquires and providing information

· Other ad hoc duties as assigned

Requirements

· Min GCE N/O or ‘A’ Levels / Diploma and above

· Keen interest in the healthcare/ medical industry

· No experience needed, full training will be provided

· Basic knowledge of Microsoft Office

· Able to start work immediately

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Lynn Ho
R23114223
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service and Technical Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the West area – easily accessible.

Duties of Service and Technical Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Service and Maintenance experience is an added advantage
• No experience needed and training will be provided

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Lead a customer service team across multiple channels within the retail and membership sectors, ensuring consistent, efficient service delivery.
• Ensure compliance with Service Level Agreements (SLAs), Standard Operating Procedures (SOP), and business continuity plans, promptly addressing any gaps or incidents.
• Oversee outsourced contact center activities, conducting regular performance reviews with vendors to enhance service quality.
• Handle escalated feedback promptly, providing effective resolutions.
• Collaborate with internal and external stakeholders to resolve issues and operational hurdles.
• Foster a positive team environment, motivating achievement aligned with organizational objectives.
• Set and review individual/team goals, fostering continuous development.
• Collaborate with the Service Culture team to identify training needs, updating SOPs for improved efficiency and enhanced customer experiences.
• Conduct performance appraisals and offer constructive feedback to team members.
• Compile and analyze data for managerial reporting.

Requirements:

• Hold a Degree in any discipline with a minimum of 5 years' experience in retail, e-commerce, or customer service.
• Ideally, have at least 3 years of supervisory experience with a proven leadership track record.
• Familiarity with systems like SAP or Zendesk is advantageous.

Other Details:

• Work Location: Joo Koon
• Contract: 1 year

**We regret that only shortlisted candidates will be notified**

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its Singapore and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries. Juven Lee Hui Teng (EAP No. R23116281) EA Licence No. 01C4394

Clinical Patient Service Assistant - HealthCare Assistant

Roles & Responsibilities

Responsibilities:

· Performance of ECG, Spirometry, Eye, Hearing Test, Step Test and other inclinic Testing etc

· Performance of Patient Escort / Transport to & from Hospital and Clinic

· Coordinate with the Medical Personnel

· Maintain medical equipment/ medications etc in working order and cleanliness and working environment

· Attends to any other patient / clinical requirements when needed.

· Use of Telemedical devices to assist Medical Doctor/Nurse for Patient Care

. Assisting the Doctor for Various procedures ,in clinic test and services

. Handle registration of patients, phone calls, emails, electronic communications etc

. Provide In clinic Patient care services

. Use of Electronic Medical Records

. Medication – dispensing and management

. Helps to maintain a clean, safe and neat clinic environment

Requirements:

· Female Personnel / Male Personnel

· Relevant experience is welcome

· Punctuality and Responsible - a very important aspect

· Able to work independantly

. Working Hours: 5.5day week -- 8am/9am to 5pm/6pm - Weekdays, 8am/9am to 12noon/1pm- Saturday

Successful applicants without the qualifications or relavant experience will undergo in house training

Salary starts from $1800 - depending on relavant experience

Applicants

Only Singapore Citizens or Permanent Residents need apply

All potential applicants to send in resume/CV to:

Email: [email protected]

All applications by email please write in Subject: " Clinical Patient Service Assistant - HealthCare Assistant"

Our client is a Singapore based company in Scientific and Medical industry. Due to their current expansion plan, they are looking for a Service Engineer to join their Service Team, in hopes of developing the current high performing team. They are located in the Central area – easily accessible.

Duties of Service Engineer:

• Provide comprehensive after-sales support, including installation, commissioning, and repair of specialized laboratory, research, and analytical equipment.
• Offer technical consultation to customers, addressing their inquiries and providing expert guidance.
• Efficiently troubleshoot and resolve problems within specified timelines, ensuring customer satisfaction.
• Prepare accurate and detailed service reports to document work performed.

Requirements:

• Minimum NITEC in relevant field
• Experience in related field
• Experience in servicing Refrigeration / Robotic Liquid equipment is an added advantage

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Benefits summary:

• MNC, Good Career Progression
• Changi Airport
• Up to $2400 + Bonuses
• Company Transport provided
• Fast Hiring

Job Responsibility:

• Assist airlines in the process of checking in passengers
• Check boarding pass and travel documents
• Assist in lost and found duties
• Perform customer service duties such as answer general enquiries

Interested candidates kindly click the APPLY NOW button

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

Christopher Choong Xing Li

Registration Number: R23118001

EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

Our client is a Retail MNC. They are looking for a Customer Service Officer to assist their team for the next phrase of their business. They are located in Town – easily accessible.

Duties

• Welcome and attend to guests and visitors in a friendly manner, ensuring they feel comfortable.
• Address guests' queries, requests, and feedback promptly and effectively.
• Respond to phone and email inquiries from potential guests with timeliness and courtesy.
• Receive and redirect mail, phone calls, packages, etc., efficiently.
• Anticipate guests' needs to enhance their experience and provide exceptional service.
• Conduct basic administrative, secretarial, and reception duties.
• Monitor and manage the inventory of supplies, placing orders for replenishment when necessary.
• Assist guests/customers with errands and provide support for events, voucher claims, etc.

Requirements

• Training will be provided
• Good communication skills

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R21103251 (Yeo Huey Cheen)

Job Highlights:

• Salary ranges from $2,5k to $3k + AWS + PB (Performance bonus subjected to individual performance)
• Working Days & Hours: 5.5 Days - Mon 8AM to 6PM / Tues to Fri: 830AM to 6PM / Sat: WFH
• Location: Changi South
• Cleaning Solution Industry

Job Responsibilities:

• Prepare the daily schedule of technicians
• Daily briefing of technicians on any special instructions
• Process paperwork, quotations and billing
• Coordinate with the warehouse on items needed by technicians
• Assist with customer servicing enquiries
• Contact suppliers on servicing feedback and warranty claims
• Any other relatable duties as assigned

Requirements:

• Preferable with at least 2 years of similar experience/capacity in the relevant industry

Interested candidates can kindly apply via MyCareersFuture or can send your latest resume to [email protected]

Gary Lua Zhi Hao (R21104006)

Just Recruit Singapore Pte Ltd (EA12C6295)

Our client is a Manufacturing MNC. They are looking for a Service Technician to assist their team for the next phrase of their business. They are located in West – easily accessible.

Duties:

• Conduct on-site preventive maintenance services as per the agreed schedule.
• Deliver adhoc remedial repair services.
• Perform in-house and on-site calibration.
• Conduct pre-delivery inspection on equipment before delivery.
• Maintain records of customers' install base.

Requirements

• Minimum Diploma or Nitec in Mechanical Engineering or any relevant field
• Experience in performing troubleshooting and diagnostic services is a bonus

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Reg. No. R21103251 (Yeo Huey Cheen)

ORDER FULFILMENT OFFICER

Customer Service Management

-Responsible for order management in SAP s

-Work closely with customer’s representatives to ensure service satisfaction.

Procurement Management

-Responsible for procurement management in SAP such as issuance of purchase order and goods receipt/issue etc.

-Material and supplier master management in SAP.

-Invoice management including resolution of invoice discrepancies with suppliers.

Logistics Management

· Plan shipments in collaboration with sales team and logistics providers

· Liaise with logistics providers to ensure on time inbound and outbound deliveries.

Location: Near to Jurong East

Salary: Up to $4000 + AWS + VB

Interested candidates are welcome to email resume to [email protected] and CC to [email protected]

* Assist with day-to-day site admin functions

* Prepare and generate invoices

* Manage the provision of all office services, i.e. reception, phone, fax, mail, stationary, courier services, office equipment, etc

* Support the day-to-day aspects of records management for various users.

* Inputs document data into the standard registers ensuring that the information is accurate and up to date.

* Maintained updated records of all approved documents and drawings and their distribution clearly. ·

* Handle ad-hoc office administrative tasks.

* Issue Cheque payments to suppliers and payment vouchers.

* Any other duties as assigned by direct superior

Requirements:

* Graduates with no experience are welcome to apply

* Proficient in Microsoft Excel and Word

* Effective team-player with a positive attitude

***Declined Intermediary, Thanks!!!

Brief description of the Restaurant

Chateraise has been a hugely successful patisserie in Japan since 1954, and they finally made their way to Singapore in 2015. The pastry shop has more than 470 stores across Japan and operates 27 outlets in Singapore alone. Chateraise is unique in featuring a wide variety of cakes, pastries, sweets and Japanese drinks. Treats from Chateraise are made with fresh ingredients that are directly sourced from pastures and farms.

Job Descriptions

• Customer service and answering of phone calls
• Picking and packing of cakes
• Cashiering (able to handle different forms of payment modes)
• Replenishment and cleanliness of the store
• Any ad hoc duties as per assigned

Job Requirements

• 1 year of F&B experience

Working hours

• 6 days week at 54hrs/week (9hrs/shift excluding break)

• Nearest MRT: Downtown MRT
• Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)
• Working days: 5 days including weekends
• Front line concierge / receptionist duties

Job Description:

• Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.
• Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.
• Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.
• Share local insights to meet customer requests, including information on events, attractions, and dining options.
• Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.
• Tailor service experiences specifically for C-Suite or equivalent customers/tenants.
• Be adaptable to support in other ad-hoc duties as needed.

Requirements

• Minimum O' level , with customer service experience
• Experienced in handle difficult situations / clients
• Willing to work on weekends & public holidays when required
• Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie
Registration Number: R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

Service Desk Engineer (L2 skillset)

Brief Description:
Handling tickets and resolving EUC issues.

Job Description:

• Good knowledge of desktop support for both hardware and software
• Basic diagnosis and provide support to resolve issues related to M365, Active Directory, and Windows Operating System
• Single point of contact for end users to log incident and service requests via email and hotline
• Ensuring user queries or issues are captured and validated for further processing
• Co-ordinate with different support team (including vendor coordination) to ensure issue resolved with proper resolution recorded
• Follow SOP and Policy defined
• Escalates next level of technical support for incident resolution, as appropriate
• Monitors the progress and status of all open tickets toward incident resolution ad requests fulfilment
• Monitors and keeps customers/users informed of ticket status and updates at agreed intervals, till ticket closure
• Responsible to produce breaching and ageing reports for tickets logged by Service Desk
• Responsible for Call logging, Call Assignment, Incident Management & Coordination, Call Tracking and follow‐up till closure within agreed SLA
• Implementing best practices to reduce time and increase efficiency
• Incident ownership, monitoring, tracking and communication with all parties
• Focus on First Call resolution to ensure early closure of tickets

Requirements:

• Minimum higher NITEC or Diploma in IT-related disciplines
• Minimum 3 years of relevant IT service desk experience
• L2 desktop troubleshooting skillset
• Possess good customer service, communication skills and emotional intelligence
• Possess good phone etiquette

Contract Type: 12 Months (Renewal)

Salary: SGD2,800 to SGD3,500

Work Environment: School

Location: Dover & other sites

Working Hours: Office Hours Mon – Fri 8:00am to 5:30pm or 9:00am to 6.30pm

Commencement: Notice Period 1 Month or Less

Job Responsibilities:

• Support the organization in operating and managing large and sophisticated enterprise database environments
• Ensure database availability and performance in accordance with bank standards.
• Hands on technical expertise and ability to work independently.
• Provides technical guidance and advice for Application teams during incident resolution.
• Perform analysis on complex issues involving database performance, database capacity, resiliency, stability, replication, and other key aspects of distributed database technology.
• Researching and recommending solutions that fits business needs and bank operational requirements.
• Acting as point of contact for Vendor support with close collaboration.
• Evaluate releases of MSSQL and its tools, and third-party products to ensure the entire Database environment is appropriate and compliant with minimal impact.
• Providing Oracle 11g/12c/19c database administration, database security and production support, primarily in a UNIX/Linux environment
• Providing MSSQL database administration, database security and production support.
• Knowledgeable on Oracle, MSSQL, MariaDB’s Backup & Recovery
• Participate in Disaster Recovery exercise
• Define and enable monitoring, event management and capacity management
• Minimize manual handling and enable Database automation
• Encourage continuous improvement and security integrity mindset

Experience/Skills:

• Degree in Information Technology/Computer Science or equivalent
• Extensive experience in database administration with at least 5 years in a senior role.
• At least 10 years of experience in RDBMS administration
• At least 5 years of experience in MSSQL / Oracle DB /MariaDB administration
• PowerShell scripting is required
• Good knowledge in MSSQL Backup
• Experience working in a bank is a plus
• Experience in MariaDB, Sybase, Hadoop is a plus
• Experience with Linux System is a plus
• Customer focused, business driven, and strong interpersonal skills with the ability to build strong networks.
• Ability to work effectively in a team environment to encourage collaboration, innovation, and continuous improvement.

Brief description of the Restaurant

Founded in 2012, the heart and soul of Bitters & Love involves a team of passionate, dedicated individuals, coming together collectively to provide; quality drinks, exceptional service; with a shoulder to cry on or celebrate your promotion with. We are not in the business of just food and drinks, we are in the business of people and relationships. We want to create a community where people gather, make new friends, reconnect and bond over a tipple or two.

Job Descriptions

• Serving customers.
• Clear and turning table.
• Taking orders and cashiering.

Benefits

• Transport provided after midnight shift, tips split end month

Working hours

• Wed - Sat: 12pm - 3pm, 6pm - 12am
• Sun: 11am - 4pm
• mon and tues close

Our client, a leading bank in Asia, is currently seeking a dedicated Client Service Manager to join their team.

about the role

• Act as a liaison between customers and the bank, ensuring a seamless communication channel for addressing concerns and resolving issues.
• Engage with customers to gather feedback, understand their experiences, and identify areas for improvement in service delivery and quality assurance.
• Develop and implement effective service recovery strategies to address customer complaints and dissatisfaction promptly.
• Create and maintain a system for tracking and analyzing customer complaints, identifying root causes, and implementing corrective actions to prevent recurrence.

skills and experience required

• Minimum degree in any discipline.
• At least 3 years of experience in service recovery / quality assurance would be advantageous.
• Strong analytical and problem-solving abilities.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Are you a creative person who loves a challenge? Solve the complex puzzles you’ve been dreaming of as our Customer Success Executive. Oracle is a technology leader that’s changing how the world does business. We’re looking for an experienced and self-motivated person. We appreciate you taking the time to review the list of qualifications and to apply for the position. Come and join us!

As Oracle SaaS Customer Success Services (CSS) team, our mission is to ensure the success of our SaaS install base, help our customers drive value from their investment in our SaaS applications while deploying more and expanding their usage. Oracle has the most complete and unified portfolio of modern, cloud based business applications on the planet and a large and successful customer base. Thrive in this crucial role!

Description

What You’ll Do

The objective of the Customer Success Executive (CSE) is to improve customer retention and expansion by facilitating activities and guiding them to the solutions value while also driving increased SaaS revenue. The CSE works at a strategic level across all product pillars in the cloud, leading teams in the delivery and continuous improvement of large scale ground-breaking cloud projects. In this role you will act as an enabler and trusted advisor to the customer to ensure they remain successful and engaged with their entire Cloud solution, so they understand the full value of their investment with Oracle. For this role you will need to be definitive in your goals but flexible in your approach. As part of the role you will continuously improve on your network and internal relationships, working closely with sales, implementation success managers and customer success managers to enable further adoption of Oracle products within your customers. You are one team, all responsible for delivering value to the customer with strong product knowledge and discovery expertise.

You will be responsible for delivering consistent, adherent and diligent collaboration with the internal collaborator teams and will work collaboratively with them to deliver activities that fit with the strategic direction of the customer over the entire cloud estate.

As a Customer Success Executive, you will:

• Collaborate with the Sales Manager and broader account team to develop and deliver an overall account strategy and plan for the customer, that directs company resources to encourage renewal and return of investment cross pillar.
• Develop and maintain a continuous close relationship with the relevant Account Team throughout the customer lifecycle.
• Facilitate relationships across various customer teams, brands, and/or departments to further strengthen Oracle’s partnership with customers.
• Regularly provide visibility of account at an executive level both internally and externally, defining progress against customers’ business objectives; any metrics that define success to the customer (return on investment); and identifying risks and appropriate mitigations.
• Deliver regular business reviews and success plans to senior executives and key business collaborators.
• Coordinate cross pillar activities across the account to ensure significant achievements for your customer such as upgrades, new releases and new features are managed effectively and with no adverse impact on co-existing pillars and identifying lessons learnt for future achievements within or across pillar.
• Engage and understand the customers cloud strategy within and cross pillar in order to guide the customer by providing resources that can assist their strategic business direction across pillar.
• Support other CSMs in their role acting as a ‘coach’ in working effectively with the customers support service to ensure it is being effective for enhancement requests and blocking issues.
• Develop a strong relationship with the senior leadership in your customer on a technical and business level.
• Support in collaborating with Oracle’s Reference team to ensure ‘reference fatigue’ is avoided and customers can take advantage of our reference program.
• Understand the value of the internal Oracle processes and tools available to assist your search for answers and for pro-active planning.

Required Skills/Experience

What You’ll Bring

You have that rare combination—a sharp technical brain and a head for business. You’ll use this to help customers achieve real-world success with our products. We also look for:

• Experience in a customer facing role involving cloud based/SaaS technology with collaboration of senior collaborators.
• Proven ability to delivery complex projects with multiple internal and external collaborators.
• Proven ability to develop and cultivate lasting customer relationships with limited resources.
• Strong technical understanding around cloud solutions, operating concepts and infrastructure (cloud, integration, lifecycle management etc).
• Experience in delivering continuous improvement and change effectively to organisations.
• Project management and delivery including effective risk management skills.
• Pro-active commercial competence.
• Leadership and effective influencing skills.
• Written and verbally communicate a complex message in a simplistic way.
• Team working and collaboration.
• Resilient, managing pressured situations effectively.
• Confident and engaging presentation skills, personable, positive, approachable & tenacious with effective objection handling skills.
• Extremely diligent & succinct organisation & communication skills.
• Strong desire to learn and develop personally.
• Strong time management work ethic and focus on delivery.
• Able to travel at short notice 50% of the time.
• Mirroring & ability to engage and be engaging at all levels.

Job Details:

• Working Location: Tanjong Pagar
• Working Hours: Office Hours (must be willing to commit to weekends)
• Basic + allowance + AWS + VB

Responsibilities:

• Attend to enquiries, primarily incoming calls through the hotline or other channels such as email
• Understand customer’s needs and provide quick, accurate and satisfactory answers to their queries
• Type of calls consist and not limiting to Concession related matters, Filing of claims for customer, Point to point enquiries from customer , Technical issue, Perform out bound calls to customers who leave callback, etc
• Ensure proper recording of conversation with customer in the call centre system
• Meet/exceed all individual and team key performance indicators (KPI) set by the management
• Maintain a positive and helpful approach in interactions with all customers
• Able to work during weekend and perform OT when necessary
• Other ad hoc duties as assigned by Team Leaders or Supervisors

Requirements:

• Have previous experience in call centre is highly preferred or customer service experience
• A team player with good interpersonal and communications skills
• Self-motivated and able to work independently with minimal supervision

Interested candidate please click "APPLY"to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Coco at 8121 4759 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23117223 (Poh Siew Ling)

Responsibilities:

• Create precise accident repair estimates and offer supplementary estimates when necessary, ensuring transparency in cost projections.
• Provide comprehensive guidance and support to customers regarding vehicle maintenance and repair services, fostering clear communication and understanding.
• Demonstrate adept troubleshooting skills for basic vehicle faults and problems, offering efficient and effective solutions.
• Actively engage with customers, gather feedback, and encourage positive reviews, contributing to overall customer satisfaction and loyalty.
• Collaborate with the Officer-in-Charge (OIC) to attend to customers' needs and requests, maintaining a high level of service excellence.

Requirements:

• Minimum Secondary/Nitec/Higher Nitec, Diploma.
• Minimum of 1 year of experience as a Service Advisor or in a customer service role within the automotive industry or a similar capacity.
• Good written and spoken communication skills in English
• Keen interest in automotive-related work.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R2094940

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.