Job Summary

• Refer and familiarise with the following for daily operations:

1. Handling Customer Complaints at Call Centre
2. Pausing in Queuemetrics
3. Queuemetrics Logging Off
4. Queuemetrics Login
5. Web Portal Appointment Bookings
6. Appointment Booking for Australian Visa Application

• Provide prompt, accurate and updated information for all queries via incoming calls/emails.
• Committed, timely efforts to attain the targeted result by making outbound calls.
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

Job Description

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc in order to address customers’ queries
• Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
• Familiarise oneself with and exemplify the organisation’s mission, vision and core values
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
• Multi lingual officers should support the callers with the possible language other than English. Mandarin, Malay, and Tamil speaking assistance to be provided without any hesitation.

Job Requirements

• At least 2 years of relevant experience
• Computer literate, preferably in MS Office, Excel, Word etc.
• Good interpersonal and conversational skills
• A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
• Able to work independently as well as in groups/teams with minimal supervision
• Conversant in at least two language
• A good and healthy sense of humour, although not mandatory

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Key Responsibilities include:

· Knowledge and hands on experience in implementing virtualization network

· Working experience for industrial Cyber Security would be a plus

· Configure, maintain and troubleshoot Honeywell Experion hardware and Software

· Implement and Admin EPKS & TPS Domains, controllers (HPM, C200/C300), switches etc.

· Support Honeywell FTE, and Microsoft Technologies

· Support client server architecture

· Perform preventative and corrective maintenance of system hardware/software/networks

· Assist clients with third party vendor communication to our systems

· Administer preventive maintenance on controls systems

· Provide technical support to customers and serve as customer contact for service related issues

· Be able to respond to emergency calls as part of a 24/7 roster service and resolve them within the guidelines that meet or exceed our contract customer expectations and requirements

· Program code logic including system configuration / implementation and troubleshoot existing code. Support Factory Acceptance Testing, Site Acceptance Testing and startup activities including equipment checkout.

· Perform audits and baselines of installed systems to help with migrations and trouble shooting

· Team Player, comfortable with being the lead support person on site.

· The ability to accurately document work performed.

· Knowledge of other systems such as TDC / TPS, PHD, DOC4000, FSC, DVM or others a bonus

· Support / lead projects from preliminary engineering, detail design, startup. Have capability to lead others to accomplish all project goals and objectives.

· Knowledge and experience with process instrumentation would be beneficial

· Must be able to take ownership and responsibility for work and actions

Basic Qualifications:

· Bachelor’s degree in with Chemical Engineering / Automation Control

· Minimum of 5 years’ field experience

· Preferable with working experience in Experion (TPS, PHD, FSC an advantage)

· Be comfortable leading system migrations between releases.

· Work independently on life system

· Certificate on Virtualization would be a plus

· Demonstrated effective oral and written communication and interpersonal skills.

SuperSteam is a market leader and the top choice for cleaning professionals. We are honoured to receive the prestigious Enterprise 50 award in 2016, which recognises the fifty most enterprising privately-owned local companies in Singapore.

As a fast growing company, we require a Customer Admin Support Executive to champion administrative and operational support to field and indoor technicians.

This position requires you to be precise, meticulous, responsive and sensitive to our customers.

Job responsibilities:

· Assist with customer’s request through phone-in and emails.

· Arrange technicians daily servicing schedules.

· Track and provide direct support to assigned technicians

· Process paperwork and invoices in SAP system

· Monitoring & updating service tickets in field management system

· Follow-up with customers on outstanding open service tickets

What we need:

· Minimum 2 years of experience in a similar field / industry.

· Training will be provided.

· Comfortable with processing paperwork and preparing job schedules.

· Co-ordination works between suppliers, clients and internal teams

· Good team player with positive work attitude

Roles and Responsibilities

- Office working hour: 8.30AM – 5:30PM

- Scan & update of Service Report to NAS

- Scan & update of Incoming DO/AWB/INVOICE from Suppliers to NAS

- Update Records of Verification

- Update the inventory in Financio

- Deliver goods to customers when required

- Onsite support: Onsite PM & troubleshooting of RADIOLOGY EQUIPMENTS, DIAGNOSTIC MONITORS & PC & ACCESSORIES, NURSE CALL SYSTEM, OPERATING LIGHT

- onsite DVD/USB counter record update & sign the log check with customer on monthly basis

- onsite support, Preventive Maintainance & troubleshooting of automatic dicom DVD/USB burner & PACS system

- contact customer to resolve pending case id on daily basis

- prepare & Report of technicaL GUIDELINES

- Provide technical information for pre-bid and tender specifications

- Completes timesheets within the allocated time frame

- Roster standby support of after office work when REQUIRED (HAVING OT PAYMENT)

Requirements

- Basic knowledge of Microsoft Office & Computer

- Basic technical skill of self learning & researching

- Basic soft skill of communication with peers & customers

- Punctual & commitment with assigned tasks

- Able to work under pressure & short notice requirement

We are looking for a Customer Registration Officer - Part Time who is reponsible for registering new customers and providing basic product information. They travel to various locations to meet with potential customers, collect neccessary documents for registration and ensure that all customer information is accurately recorded.

Responsibilities:

1. Field registration of new customers

• Collect customer information accurately
• Verify customer details for completeness
• Explain registration process to customers

2. Provide customer support and assistance

• Address customer inquiries and concerns
• Assist customers with registration forms
• Guide customers through registration process

3. Maintain customer records and databases

• Update customer information in the database
• Ensure data accurancy and confidentially
• Organize and file customer documents

Qualifications:

Experience: 0-2 years in any related field. Candidates with no experience are welcome to apply. Training will be provided.

Skills: Attention to detail, Customer Service, Data Entry, Information Verification, Documentation, Form Assistance

Benefit:

• Incentive
• Commission
• Bonus

About the company:

JobKred, a leading skills intelligence platform, empowers HR and corporate leaders to scale their enterprise confidently. Through intelligent, customised skills roadmaps backed by credible proficiency validations, we guide employee career progression and ensure a ready and relevant workforce.

JobKred has played a role on the national stage as the intelligence behind Singapore’s national jobs portal, MyCareersFuture.sg. Internationally, JobKred has worked with UNESCO, World Bank and the Asian Development Bank to conduct labour market research projects using its technologies, with the results aiding the policy-making processes in various countries for higher education, vocational education and lifelong learning.

JobKred is also the leading skills intelligence company in Singapore, working with hundreds of companies and trusted by government agencies, MNCs and SMEs.

Office location: 60 Paya Lebar Road #06-27 (Paya Lebar Square) Singapore 409051

Location: East

Mon to Fri 9am to 6pm

Salary: $2500 to $3300 depends on experience

Work life balance-Go back home on time

Training provided

Job Description

• Supporting role for Sales team.
• Processing purchase orders and expediting delivery schedules
• Interact, engage and/or respond directly to customers’ needs & requirements.
• Occasionally required to visit valued customers along with our sales persons to co-address critical business related issues such as ordering management, forecasting, pricing and so forth.

Requirements

• Able to communicate in both Mandarin and English fluently to liaise with customers
• Cheerful personality
• Able to start work immediately
• Fresh/Entry level welcome as training provided

Please submit your updated resume in MS format by using the APPLY NOW BUTTON.
Alternatively, you may also email your resume to us at [email protected]

Emily Fong
Senior Talent Specialist
Atomrecruit Pte. Ltd. | MOM EA License No.: 15C7443
EA Personnel Reg No.: R1768368

About the Role

The Customer Service Officer is responsible for the delivery of services to meet the requirement of the customers by coordinating with the different service providers, warehouse and other department. You will form an inegral part of the customer service team to play a critical role in driving operational excellence to ensure client satisfaction and loyalty.

This role is an implant role and will be working at the customer's site in Kallang permanently.

Key Responsibilities

• To monitor inbound shipments, update tracking, provide updates to stakeholders, coordinate customs clearance and unloading at 3PL
• To coorindate smooth clearance of inbound shipments with forwarders and perform timely Goods Receipt into SAP system.
• To handle daily shipments received from customer and coordinate with appointed 3PL service providers to execute in a timely manner. Process includes; empty return's collection, prompt response to enquiries and the management of customer
• To perform regular return shipment of empty canisters and cylinders to customer's plants
• Responsible for timely updates of assigned reports
• Any other ad-hoc duties assigned from time to time

Qualifications

• Minimum GCE ‘O’ level education
• Fresh graduates are welcome
• Proficient in MS Office
• Meticulous and accurate with a positive attitude and able to multi-task
• Good team player who can work independently with minimum supervision
• Customer oriented with excellent interpersonal and communications skills
• Able to work offsite in customer's location

Job Description

The successful candidate will play an integral role within the IT Service Management Ops leadership team. Armed with a strategic focus and experience in application infrastructure resiliency as well as operational stability the candidate is expected to lead the swift service recovery from complex incidents and managing disaster recovery ensuring high service availability and customer satisfaction in IT service delivery. This position is crucial in ensuring operational stability, which includes leading improvements through process review/transformation and implementation of new initiatives and tools.

Key Responsibilities:

•Take ownership of critical incidents, facilitating resolution with the parties involved, and conducting thorough root cause analyses and post-incident reviews to boost system resilience.

•Transforming and driving operational excellence and system resilience by proactively preventing defects and eliminating inefficiencies in current processes.

•Continuously review the governance and processes of IT Service Management, proposing improvements or new methods to maintain operational agility and stability.

•Providing technical leadership and training to ITSM teams, including offshore resources, and mentoring them in their professional development.

•Align ITSM ITIL practices with various IT teams to prepare them for operational readiness, and managing changes and incidents to maintain efficient service delivery and system resilience.

•Develop technical talent and leadership in the team through upskilling programs and continuous feedback.

•Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Requirements

•Possess a degree in Information Technology or related fields with Infrastructure Library (ITIL)/Service Integration and Management (SIAM) certification

•At least 8-10 yrs of relevant experience in IT Infrastructure Operations and IT Service Management inclusive of at least 3 years in leadership role

•Proven proficiency in utilizing Agile methodologies for operations management.

•Certification in Business Continuity Management (BCM) is preferred but not mandatory

•Knowledge and hands-on experience with the ServiceNow Platform are preferred, with certifications in ITSM CAS, CAD, or CIS considered a bonus.

•Familiarity with network and cloud technologies (public, private), including Linux, Wintel, VMware, and DevOps.

•Proficiency in collaboration tools such as Microsoft Teams, Sharepoint, JIRA, and Confluence, and monitoring/orchestration platforms like ScienceLogic, Splunk, and APM.

•Ability to:

•Provide strategic direction and leadership to the service management team and influence management decisions with technical insight.

•Building and leading teams to maximize strengths and identify development areas, integrating automation and AI capabilities/solutions.

•Thrive in independent and team-based, hybrid environments with a mix of insourced and outsourced operational delivery

•Engage stakeholders as an advocate for operational resilience, excellence, and standards, driving best practices across work streams while incorporating automation and AI.

•Balance and manage multiple priorities in a fast-paced, growing environment, ensuring effective balance and prioritization in a fast-paced, rapidly growing environment.

•Navigate and escalate complex, multifaceted customer requests or initiatives, demonstrating agility and problem-solving skills

•Demonstrate leadership in overseeing Operations (on-premise and Multi-Cloud), including Major Incidents, IT Operations Command Centres, CAB Change Management, and Service Desk management, coordinating hybrid teams for stability and service excellence.

•Adaptive and responsive to dynamic environments.

•A proven track record in managing IT service delivery Command Centre and ServiceDesk operations, and addressing infrastructure support escalations (e.g., network systems, storage).

•Excellent communication skills across organizational levels, including executive management, supported by strong interpersonal skills, a positive outlook, flexible and adaptable approach.

JOB SUMMARY

Under general supervision, uses skills gained through training and experience to provide customer service, sales, or administrative support within an assigned customer account(s) (Business Unit). Communicates a variety of information to internal or external customers to support the sale or service of products. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision making responsibility. Originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and refers new or unusual issues to a higher level as necessary. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

ESSENTIAL DUTIES AND RESPONSIBILITIES
· Provides timely and accurate information to incoming customer order status and product knowledge requests.
· Processes customer orders/changes according to established policies and procedures.
· Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate.
· Works closely with Finance to maintain Accounts Receivable according to contract terms.
· Provides timely feedback regarding product service failures or customer concerns.
· Partners with Business Development and/or Sales representatives to meet and exceed customers’ service expectations.
· Arranges customer meetings, visits, and events.
· Provides general administrative support to assigned Business Unit.
· May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS
KNOWLEDGE REQUIREMENTS

· General understanding of cross-functional matrix organization and ability to learn where to go for help.
· Basic end-user administration knowledge of Jabil’s Enterprise Resource System.
· Proficient computer skills, including word processing, spreadsheet, and presentation applications required. Working knowledge of relational database applications helpful.
· Basic understanding of bookkeeping and/or accounting fundamentals.
· Proficient English language reading and writing skills required.
· Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
· Ability to define problems, collect data, establish facts, and draw valid conclusions.
· Ability to operate a personal computer including using a Windows based operating system and related software.
· Advanced PC skills, including training and knowledge of Jabil’s software packages.
· Ability to write simple correspondence. Read and understand visual aid.
· Ability to apply common sense understanding to carry out simple one- or two-step instructions.
· Ability to deal with standardized situations with only occasional or no variables.
· Ability to read and comprehend simple instructions, short correspondence, and memos.
· Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
· Ability to compute rate, ratio, and percent and to draw and interpret graphs.

• Position: Admin Assistant (Customer Service/Reception)
• Location: Promenade
• Working hours: Monday to Friday (8.45am - 6pm)
• Salary (commensurate with experience): Up to $2,800 + Performance Bonus
• Duration: Permanent
• Industry: Coworking Space

Main Responsibilities:

• Answer phone calls, greet clients in a professional manner
• Taking messages for clients as they require, straight onto their phones, via voicemail or written
• Filing, general administrative matters, take charge of receptionist matters
• Ensuring that all billing are filled out immediately and accurately in your time sheet and all cleaning or handyman issues are written into the appropriate books
• Handle complaints and compliments
• Any other ad-hoc duties required

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• At least ‘N’ Level certificate
• At least 1 year of relevant experience in Customer Service

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top Reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

• Provide excellent support experience to customers via all relevant communication channels such as phone lines, online feedback forms, email and live chats.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified.
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

The Lead Software Engineer/Assistant Manager will be part of the IT Service Management team in SIA's Information Technology Division, focusing on enhancing IT operations efficiency and effectiveness. This role involves managing initiatives to improve service quality and operational resilience, including process improvements and implementing new tools and methodologies. The successful candidate will collaborate with stakeholders to ensure swift recovery from complex incidents, manage disaster recovery, and drive improvements in service availability and operational stability.

Key Responsibilities include:

• Improvement Initiatives: Identify areas for improvement within IT operations through data analysis, stakeholder feedback, and performance metrics. Lead improvement projects, aligning them with business goals and IT strategies. Apply process improvement methodologies like Lean, Six Sigma, or ITIL.
• Process Optimization: Analyse existing IT processes to identify inefficiencies and design streamlined processes to enhance response times, reduce costs, and improve service quality. Ensure effective adoption of new processes.
• Performance Metrics Review and Adoption: Develop and maintain metrics and KPIs to monitor IT operations and improvement initiatives. Provide regular reports to senior management, utilizing data-driven insights for decision-making.
• Stakeholder Engagement: Collaborate with IT leadership, service desk teams, and other stakeholders to address operational challenges. Facilitate workshops and meetings to gather input and drive consensus on improvement initiatives. Foster a culture of continuous improvement.
• Incident Management and Resiliency: Take ownership of critical incidents, ensuring swift resolution and conducting root cause analyses. Proactively prevent defects and eliminate inefficiencies to enhance system resilience.
• ITSM Leadership and Training: Provide ITSM knowledge training to all IT teams, including remote offshore resources. Mentor team members and align ITSM ITIL practices to ensure operational readiness.

Requirements:

• Degree in Information Technology or related fields, with ITIL/Service Integration and Management (SIAM) certification. Additional certifications in ITSM CAS, CAD, or CIS are a bonus. Knowledge and certification in Business Continuity Management (BCM) preferred but not mandatory.
• At least 5 years of relevant experience in IT Operations and IT Service Management, including process improvement. Proven proficiency in Agile methodologies for operations management.
• Hands-on experience with ServiceNow Platform or equivalent ITSM tool is mandatory. Familiarity with network and cloud technologies (e.g., Linux, Wintel, VMware, DevOps) preferred.
• Strong analytical skills, project management skills, and a proven track record of successful improvement initiatives in an IT environment. Proficiency in collaboration tools (e.g., Microsoft Teams, SharePoint, JIRA, Confluence) and monitoring/orchestration platforms (ScienceLogic, Splunk, APM).
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Ability to work on strategic direction initiatives, balance multiple priorities in a fast-paced environment, and oversee operations, including Service Desk, IT Operations Command Centres, Major Incidents Handling, and Chairing Change Advisory Board reviewing teams' readiness for Major change.
• Adaptive, responsive, able to manage dynamic environments effectively, independent, self-motivated, result-driven, and willing to work beyond office hours.

• Position : Customer Service Coordinator (Electrical/Electronics) - Up to $3,500 + AWS
• Location : West - Pioneer
• Working hours : Monday to Friday | 8.15am to 5.30pm
• Salary (commensurate with experience) : Up to $3,500 + AWS + 12 - 18 Days Annual Leaves + Medical Benefits
• Duration : Permanent
• Industry : Electronics Engineering/Lift Specialist

Main Responsibilities:

• Support daily operations activities in customers servicing
• Receive service request calls from lift companies
• Scheduling of daily service jobs for technician
• Doing quotations and preparing invoices to customers
• Other Ad-hoc tasks assigned by Supervisor

Requirements:

• Minimum of or O’ Level with at least one year of working experience.
• Proficiency in Microsoft Words & Excel.
• Bilingual in English and Mandarin to liaise with clients who can only speak mandarin.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Responsibilities:

• Manage coverage of telephone and email service support to customers to provide technical support in a timely and effective manner for all products
• Investigate customer complaint at 1st level. Advise and guide customer with solution. If problem cannot be resolve over phone or email, schedule technician and fix service appointment.
• Escalate appropriate customer’s complaints or queries to relevant departments or management
• Plan and liaise with Technicians on servicing scheduling and day-to-day matters
• Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty.
• Prepare Product Warranty Letter and liaise with customer warranty related issues.
• Assist in establishing, tracking and monitoring service reports, customer satisfaction standards, and other performance metrics.
• Prepare purchase request and tracking of spare parts purchase.
• Any ad-hoc duties as prescribed by HOD or Management

Requirements:

• Minimum Diploma / Degree in Business or any Engineering Field
• 2 years’ experience in a similar capacity is preferred but not necessary
• Applicants with no prior experience but possess a strong willingness to learn may be considered for this role
• Working knowledge in customer service principles, processes and standards
• Prior experience in SAP would be advantageous but not a must
• Excellent communication and problem-solving skills, with good organisation ability
• Must be able to multitask in a fast-moving environment
• Must be effectively bi-lingual in English and Mandarin to handle English and Mandarin speaking customer’s complaints or queries to relevant departments or management.

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone call enquiries of current and prospective members in respect to Airline industry programme.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Advise on latest promotions and mechanics including send programme related collaterals and forms.
• Manages feedback/ complaints and liaise with backend support to resolve members’ issues.
• Meet daily KPI requirement.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least a GCE ‘O’ levels in any field.
• Preferably with 1 year of working experience in contact centre is ideal for this position. However, fresh graduates are encouraged to apply.
• Strong time management skills and amenable to work rotating shifts.
• Exposure to strong customer-orientated environment is an added advantage.
• Possess strong analytical skills to identify cause of problems & recommend solutions.
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market.

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

#BeMore

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work here:

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service to our partner brands by performing these tasks:

• Attend to phone-in enquires and/or emails and correspondences from the Public.
• Resolve enquiries in a timely, efficient, and professional manner.
• Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure.
• Handling and managing of escalation issues in a proficient manner.
• Build sustainable relationships and engage customers by taking the extra mile.
• Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least the GCE ‘O’ Level or Diploma in any field.
• Preferably with 2 years of working experience in the related field is ideal for this position.
• Possesses strong time management skills and is motivated to exceed expectations.
• Proficient in MS Office applications with excellent keyboard skills
• Possesses good telephone manners with clear speaking voice
• Comfortable working with computers and multiple systems.
• Excellent verbal and written communication skills in English and the language of the supporting market

Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

• Position : Field Service Technician (IC Test Sockets) – Up to $3,200 + Avg 2 mth Bonus
• Location : Lavender (Near MRT)
• Working hours : Monday to Friday | 8am to 5pm
• Salary (commensurate with experience) : Up to $3,200 + Variable Bonus of Average 2-3 Months + Up to 14 days Annual Leaves + Medical Benefits + Mobile Allowance
• Duration : Permanent
• Industry : Electronics Components Manufacturing

Main Responsibilities:

• Perform hands-on troubleshooting of IC interface products while complying with cleanroom standards.
• Provide field support to customers, including assembling sockets onto PCBs and deployment assistance.
• Support the Sales team in preparing proposals and quotations, as well as performing some assembly tasks.
• Collect daily on-site information and compile it into PPT reports.

Requirements:

• Must possess least a ITE or Diploma in Mechanical Engineering or equivalent.
• Familiarity with AutoCAD 2000, R14, and SolidWorks is a plus.
• Bilingual in English and Mandarin to converse with associates who can only speak Mandarin.

Email to: [email protected]

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Chloe Ong

Senior Consulting Manager (APAC)

Reg no.: R22105510

EA No: 13C6684

Responsibilities:

· Responsible for effecting clinic session changes in system, liaising with different stakeholders to manage patient appointments, as well as other administrative duties

· Meet quality standards and achieve department KPIs on a monthly basis

· Provide excellent customer service and meticulous administrative support

· Any other duties assigned from time to time

Requirements:

· GCE ‘N’/ ‘O’ / ‘A’ Level, NITEC, Higher NITEC or Diploma in any relevant discipline

· 1 to 2 years of working experience, preferably in healthcare industry

· Candidates with no prior experience are welcome to apply

· Good interpersonal & communication skills

· Proficient in Microsoft Office applications

· Mon – Fri | Office hours (staggered)

• Support semiconductor machine after-sales service which include attending service call (24/7 standby), supporting preventive maintenance, troubleshooting & installation.
• Support semiconductor machine after-sales service application /process
• Support other machinery equipment activities that are under PCS department
• Support administrative work that is related to the servicing job (Such as assisting in preparing quotation, parts order etc)
• Communicating & provide advice to customer request and/or queries
• Giving technical training to customer
• Promote after sales item, solution business and matching project to customer
• Any other duties as and when assigned by superiors

Responsibilities:

• End to end stakeholders management

• Manage customer support after the conclusion of the contract

• Responsible of transparent and traceable billing of contracted services

• Single point of contact for all issues and requests with regard to steering, planning and controlling the services to be provided by T-Systems

• Manage continuous improvement of interaction with regard to Customer-to-Customer processes

• Accountable for projects and major orders or services, i.e. more complex services which are not in the scope of regular operation

• Coordinate external suppliers (subcontractors)

• Establish a coordinated and timely service reporting, conducting service reviews and controlling service levels

• Implement changes in line with the contractual stipulations and in cooperation with the units involved

• Propose measures for continuous improvement of service performance

• Identify opportunities and topics in areas where T-Systems has profound experience and is capable of contributing to the customer’s added value beyond the contractually agreed scope of services

• Coordinate operational and strategic targets with the customer.

• Single point of contact to the customer for all non-contractual and non-commercial items including relevant liquidated damages

• Plan, organize and leads regular progress meeting

• Close cooperation with Operation Manager to provide service operations maintained to contractual service level requirements

• Adherence to accreditations / certifications as required, including but not limited to ISO 20000 and ISO 27001

• Driving continuous improvement within the services provided which are evidenced through customer satisfaction ratings

• Driving innovation in Service Operations to improve quality of service and cost efficiency

• Provide ‘Out of Hours’ management escalation for severe business impacting issues

• Ensure conformance to T-Systems’ and the local/global security policy in close cooperation with Customer Security Manager

General Requirements:

• Planning and control of existing revenue and of service delivery in time / quality / costs

• Contract implementation in commercial systems as well as initial and formal ordering

• Ordering of internal / external deliveries including order processing and project contracting of multidisciplinary project teams (e.g. transition and implementation projects)

• Quality monitoring at the contract level

• Ensuring agreed terms of delivery and services

• Project management of small to medium customer deliverables

• General knowledge of IT Infrastructure, Cloud Concepts and Digital Transformation

Communications / Reports

• Regular communications with customers for delivery and services within the contractual framework. Face to Face, virtual, email and telephone based.

• Contact person for the customer for commercial matters within the contractual framework in coordination with the account teams

• Handling of customer complaints and escalations within the framework of the complaint management process

• Conduct customer service reviews and track derived measures and activities

• Regular communications with Operations and Sales for performance and quality

• Providing the agreed invoicing data

• Tracking invoice payment

• Customer reporting / SLA monitoring according to customer requirements, management reporting (technical and SLA)

• Ensuring high customer satisfaction – including measurement process

Sales Process

• Driving the up-selling and cross-selling sales process within the account

• End-to-end ownership of the sales to delivery process (feasibility, time, quality, budget)

Financials

• Responsibility for revenue, expenditure, gross profit and complete invoicing

• Responsibility for budgeting and forecasting revenue, gross profit of contracts (existing business) in coordination with account team

• Ensuring capacity management to secure the required Service line tasks

• Responsibility for contract management and controlling (internal and external)

Language Proficiency

• Able to speak and write fluently in Japanese and English (for Japanese speaking customers)

Job Description

• Loading and sorting of packages at warehouse prior to delivery
• Perform timely pickups and deliveries (including COD) of shipments for the company-assigned areas
• Perform on-road audit & submission of shipping documents as well as delivery status updates (e.g. POD) via company’s mobile app

Job Requirements

• Need to be familiar with Singapore roads
• Ability to walk, lift and carry heavy items for extended periods.
• Able to read and converse well in basic English to liaise with customers as well as prepare documentations
• Willing to work 5.5 days as well as extra hours when needed
• Unable to drive company van home; start and end your day at Changi South warehouse

Company Benefits

• Family-like working environment
• Structured progression pathway and development opportunities
• Provide comprehensive group insurance and medical benefits

We are seeking a dynamic and self-motivated Business Development Executive to join our team. This position offers the ability to maintain, develop relationships with key customers and manage the promotion and strategic sales. You will be responsible for discovering and pursuing new sales prospects and maintaining customer satisfaction.

Do you have a strong sales background and demonstrated sales success? If so, this may be the opportunity for you.

Responsibilities : -

• Responsible to achieve sales target and increase market share
• Actively prospect sales leads and secure potential new clients
• Develop and nurture strong client contacts and positive relationships with key accounts
• Ensure successful sales retention by proactively forging strong relationships with clients
• Manage a portfolio of assigned accounts to achieve success and retain existing customer
• Develop a strategic approach to provide solutions to customers

Job Requirements : -

• Minimum Degree in any disciplines
• Minimum 1 year of Sales Experience in any industry, preferably in logistics industries
• Experience and knowledge in Supply Chain Management will be an added advantage
• Ability to understand customers’ perspective and think win-win
• Excellent communication and interpersonal skills
• Good presentation skills and negotiation skills
• Team player, passionate and self-motivated and a results-driven approach
• Possess own vehicle is preferable

• Position: Admin Assistant (Customer Service/Reception)
• Location: Promenade
• Working hours: Monday to Friday (8.45am - 6pm)
• Salary (commensurate with experience): Up to $2,800 + Performance Bonus
• Duration: Permanent
• Industry: Coworking Space

Main Responsibilities:

• Answer phone calls, greet clients in a professional manner
• Taking messages for clients as they require, straight onto their phones, via voicemail or written
• Filing, general administrative matters, take charge of receptionist matters
• Ensuring that all billing are filled out immediately and accurately in your time sheet and all cleaning or handyman issues are written into the appropriate books
• Handle complaints and compliments
• Any other ad-hoc duties required

Requirements:

• Bilingual in English and Mandarin to liaise with Mandarin speaking associates in view of business communications
• At least ‘N’ Level certificate
• At least 1 year of relevant experience in Customer Service

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel and https://www.instagram.com/search.personnel for more job listings and career tips!

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Deputy Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

About Us:
Waffle Aunty is a beloved spot for those who crave delicious, freshly-made waffles with a variety of toppings. We pride ourselves on delivering excellent customer service and mouth-watering treats that keep our customers coming back for more.

Job Responsibilities:
As a Full-Time Service Crew member, you will be an essential part of our team, ensuring that every customer enjoys their experience at Waffle Aunty. Your responsibilities will include:

• Taking Orders: Greet customers warmly and accurately take their orders.
• Making Orders: Prepare and bake waffles to perfection, ensuring each order meets our high standards.
• Fulfilling Delivery Platform Orders: Efficiently manage and prepare orders for delivery platforms.
• Cashiering Duties: Handle cash transactions, process payments, and manage the register.
• Basic Housekeeping: Maintain a clean and organized workspace, ensuring that all areas of the establishment are tidy.
• Preparation and Filling of Toppings: Prepare, stock, and refill a variety of delicious toppings to ensure a smooth operation.
• Ad Hoc Duties: Assist with any additional tasks as needed to support the team and ensure smooth operations.

Requirements:

• Food Safety Certification: Must possess a valid Food Safety Hygiene Certification.
• Passion for Baking: A love for baking and a keen interest in creating delightful treats.
• Customer Service Excellence: A friendly and customer-oriented approach with a commitment to providing excellent service.

Why Join Us?

• Be a part of a friendly and dynamic team.
• Opportunity to learn and grow within the food service industry.
• Contribute to a well-loved local business.

How to Apply:
If you’re enthusiastic about baking and providing top-notch customer service, we’d love to hear from you! Please send your resume and a self introduction to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

This position is not open to third party recruiting agent.

COMPANY DESCRIPTION

Middleton International School (MIS) is part of the EtonHouse International Education Group. More than just an affordable school, Middleton offers high-quality international education, and its close-knit community embraces a truly global teaching and learning community.

An inquiry-driven school, Middleton offers a unique blend of the UK National curricula with Singapore-inspired Maths and Chinese in the primary years through the UK-based IPC (International Primary Curriculum). In the middle years, it offers the IMYC (International Middle Years Curriculum) and the Cambridge IGCSE in the secondary years. Students then move on to taking the UK A-Levels in Grade 11 and 12. Students are also offered integrated specialist programmes, including performing arts, PE and ICT, and co-curricular learning to cater to various interests and talents. MIS is also a leader amongst international schools in offering a well-being programme in collaboration with the contentment foundation in the US.

The academic rigour and strong social-emotional learning equip students with the knowledge and skills to be successful, responsible, and caring global citizens.

RESPONSIBILITIES

• Act as first point of contact for visitors
• Meet and greet parents and students, attend to visitors and external vendors
• Perform general administrative duties and data entries to support the school operations
• Attend to phone calls and provide appropriate information on general enquiries relating to the school, school fees and programs
• Support inventory management, sale and purchase of school resources including but not limited to teaching resources, stationery, kitchen supplies, stationery, uniforms and others school resources
• Assist in the management of student information and school info sharing
• Conduct health check for students and assist them to classrooms when they are late
• As and when required, assist with assigned tasks as required

• Minimum qualification of a Diploma with 2 years working experience
• Proficient in Microsoft Office and IT savvy
• Good communication and interpersonal skillsAble to multi-task and work independently
• Cooperative, positive, resilient and respectful attitude towards all community members

Working Location: 2 Tampines Street 92, Singapore 528889