The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

Lunch Service Crew or Kitchen Helpers (Monday - Friday)

Location: Telok Ayer/Raffles Place

Working Schedule: Mon to Fri, 9am to 4.30pm

Salary: SGD 1600 - 2000 per month

Job Description:

• Assist with serving customers drinks and lunch set

• Daily housekeeping

• Assist with customer general enquiries

• Ensure operations run smooth

Interested applicants please WhatsApp to Wa.me/6590100921

Toh Jun Xian

Senior Consultant

R1879771

Revup Proservices Pte Ltd

EA.24C2366

Reporting to the Service Supervisor, in this role you will be part of a National team of Field Service Engineers providing a prompt and effective service to customers within the Water, Power, Petrochemical and other associated Industries.  

In this role you will identify faults, repair, test and modify actuators in the field, carry out planned and preventative maintenance, mechanical and electrical installations of actuators and associated retrofit adaption of components, pedestals and drive shafts and completing accurate and technical site visit reports for each job.

This role would suit a determined problem-solver, who can think logically for troubleshooting issues and has the willingness to travel.

The Salary Range for this position $48K to $55K Per Annum.

Join Us in Creating Dessert Wonders!

Are you passionate about food? Join us and create magic together in the world of desserts!

We are a unique dessert shop specializing in crafting exquisite and one-of-a-kind traditional Japanese wagashi. Our products are not just delicious but also works of art! We are now looking for young individuals full of curiosity and passion for dessert making. Whether you have experience or not, we are here to help you learn and grow.

Here, you'll learn unique dessert-making techniques and work with like-minded teammates to create amazing dessert masterpieces! Our shop is conveniently located near Tanjong Pagar MRT and MAXWELL MRT, making it easy for your daily commute. If you live nearby, it’s even more convenient! Our working hours are also flexible—our shop operates from 12 PM to 10 PM daily, and part-time shifts are available for a minimum of 4 hours, giving you ample time to balance work and life.

If you:

Love food and are eager to learn new skills

Want to grow in a relaxed and friendly work environment

Hope to create wonderful things with an energetic team

Then don’t hesitate, join us now!

Working hours: 11:00 AM - 11:00 PM

Work location: Tanjong Pagar

Language requirements: As our products are crafted using traditional techniques and methods, the only individuals currently providing product technical guidance at our new store are our Japanese and Chinese masters, neither of whom speaks English. In this situation, to ensure the proper transfer of knowledge and skills, applicants must be able to communicate in either Mandarin or Japanese.

Positions available:

Ice Beverage Maker - Part-time $8/hour

Wagashi Apprentice - Part-time $8/hour

Wagashi Chef - Full-time - Negotiate in person

Come experience a fun and unique work environment and learn exceptional new skills!

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寻找热爱美食的你，加入我们，一起创造甜品奇迹！

我们是一家独具特色的甜品店，专注于制作精致且与众不同的传统日式和果子。我们的产品不只是美味，更是艺术品！现在，我们正在寻找对甜品制作充满好奇心和热情的年轻人，无论你有无经验，我们都愿意帮助你学习和成长。

在这里，你将学到独一无二的甜品制作技巧，与一群志同道合的小伙伴一起，创造令人惊叹的甜品作品！我们的店铺靠近Tanjong Pagar MRT和MAXWELL MRT，交通便利，方便你上下班，如果你住在周边那就非常方便。工作时间也非常人性化，每天门店营业时间中午12点到晚上10点，兼职可以最少提供4个小时的工作时间，给你充足的时间平衡工作和生活。

如果你：

热爱美食，渴望学习新的技能

想在轻松友好的工作环境中成长

希望和一支充满活力的团队一起创造美好

那就别犹豫，快来加入我们吧！

工作时间：11:00 AM - 11:00 PM

工作地点：Tanjong Pagar

需要语言：我们将在新加坡开设第一家门店，由于我们制作的产品是传统手艺的果子，门店的技术指导人员将是中国和日本师傅，可以中文，日文会保持良好的沟通

身份需要：冰调配师 - 兼职 $8/小时起

和果子学徒 - 兼职 $8/小时起

和果子师傅(有经验) - 全职 面议

快来体验与众不同的工作乐趣，学习不一样的技能！

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Job Description:

We are seeking an experienced Service Engineer to join our client in Singapore. This job requires good understanding of mechanical, electrical and electronic engineering. This is for Remote Operating Vehicles (ROVs). The ideal candidate will have strong expertise in operating, maintaining, and troubleshooting ROVs for underwater operations. There is a strong demand for high quality, organized and repeatable results.

Key Responsibilities:

• Efficiently use resources to ensure the systems are operational and stable before job mobilization, following approved specifications and procedures.
• Ensure the team adheres to the company's safety management system and standard operating procedures.
• Perform preventative maintenance and repairs, maintaining up-to-date records of technical procedures, system databases, non-conformity reports, etc.
• Collaborate with cross-functional teams to optimize operational performance.
• Troubleshoot and resolve technical issues during operations.
• Maintain detailed logs and reports on ROV activities.
• Support training and mentoring of junior engineers.
• Stay updated with the latest advancements in ROV technology.
• Support the Technical Manager in monitoring and improving ROV performance and overall company operations.
• Conduct root cause analysis to identify problems and recommend optimal solutions.
• Work collaboratively with other departments, including R&D, providing technical expertise during relevant discussions.
• Perform additional tasks as assigned by the CTO, Technical Manager, or Country Manager.

Requirements:

• Diploma in Marine Engineering, Electronics, Mechanical or related field.
• Ideally 3 years of Field service experience, with offshore exposure preferred.
• Experience in 3D modelling (SolidWorks, Inventor, AutoCAD) or programming (Python, C++, MATLAB) preferred but not essential
• Fluent in written and verbal English

Success criteria

• Attention to detail and ability to see the big picture
• Ability to set and meet deadlines
• Ability to read, understand and modify engineering drawings
• Work proactively and independently
• Ability to influence others without formal authority
• A team player who shares knowledge with peers
• Intermediate IT skills, with Excel in particular
• Ability to thrive in a fast-paced environment

Personal Attributes:

• Strong ability to work independently and follow systematic processes.
• High attention to detail with a focus on producing accurate results.
• Team-oriented, with the ability to collaborate effectively to meet shared goals.
• Physically and mentally prepared to work in vessel and shipyard environments.
• Self-driven with a positive, proactive approach to tasks.
• Excellent communication and interpersonal skills.
• Willingness to work irregular hours, as required.

If you are a good match for the role above, please reach out to Ritu Chaudhari for a confidential chat today at [email protected]

UEN: 201304702D
EAs: 14S7084 / R1109143

JOB RESPONSIBILITIES:

• Assist Supervisors and Managers in ensuring the smooth daily operation of the cafe
• Ensure customers have a pleasant and memorable dining experience
• Constantly obtain customer feedback during operations to ensure satisfaction
• Monitor setup, maintenance, cleanliness and safety of dining areas
• Perform duties like ordering, serving, clearing and setting of tables
• Promote sales and be familiar with promotions and menu
• Attend to customer complaints (if any)
• To handle cashiering duties
• Assist to upsell promotions
• Constantly motivate & cultivate a team spirit in the restaurant
• Maintains utmost service standards and discipline/grooming among the service staff
• Supervise and train the service staff to Outlet standards of excellence
• Adhere to company’s standard operating procedures
• Required to act as Manager on Duty in absence of the Managers & Supervisors
• Any other appropriate duties and responsibilities as assigned

JOB REQUIREMENTS:

• Possess 2-3 years of F&B service experience
• Strong public relations skills
• Possess good communication & interpersonal skills.
• Able to work independently and as a team.
• 5 days work week

Location:

JAPAN RAIL CAFE

5 Wallich Street #01-20 Guoco Tower

Benefits:

$10.5/h - $14/h (Depends on experience)

• Required to do Service duty.
• Meal allowance.
• Transportation allowance.
• Staff Discount
• Incentive
• No MC benefit.

Responsibilities:

• Responsible for bar preparation and hall duties.
• To deliver great and excellent customer service.
• Ensure that the level of cleanliness and hygiene is consistent.
• Ensure various stocks are available for daily use in the store.
• Prepare the store (front-of-house) for operations.
• Provide dining-in, take-away service.
• Handle hosting duties and customer enquiries.
• Carry out duties duly assigned by superior.
• Understand and know the proper usage of all equipment in their station.
• Any other ad-hoc duties

Requirements:

• No experience may apply.
• Entry Level specialised in Food/Beverage/Restaurant Service or equivalent preferred.
• Willingness to learn.
• Flexibility to work shifts, weekends and Public Holidays.
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer service.
• Passion for people and food
• Energetic team player.

We are looking to welcome a Customer Service Representative to join our Global Customer Service Department. You will work as an integral part of the department by providing outstanding customer service to our internal and external customers and report to the Customer Service Manager. 

Closing Date: Applications will close on 4th Nov 2024.

Applications are shortlisted on a rolling basis, and we will be interviewing alongside advertising. We therefore encourage you to apply at the earliest opportunity.

What you'll be doing:

• Take ownership of customer queries received via phone, email, live chat, and in person through to resolution in line with policies/procedures, KPI and Customer First training best practices. Striving to increase customer satisfaction/first-time resolution and reduce the need for customers to contact.
• Take responsibility for the processing of orders, invoices, quotes, returns, and claims in a timely and accurate manner, responding appropriately and swiftly to queries, problems, and special requests from customers, accelerating these to team leaders and managers where appropriate.
• Resolving product or service problems/queries by clarifying customer issues, determining the root cause of the problem, selecting and explaining the best solution to the problem, expediting corrections/adjustments, and following up to ensure resolution.
• On the back of customer contacts review the customer self-help portals and suggest new content or amendments to the relevant team.
• Managing day-to-day business processes, liaising with other departments where appropriate.
• Suggesting amendments to Standard Operating Procedures (SOP).
• Maintaining knowledge of department policies, processes, procedures, and systems used, developing an internal network to increase knowledge.
• Providing support to team members.
• Active participation in meetings, expressing your viewpoint but also recognizing and listening to others.
• Suggesting improvement ideas and assisting with the implementation of those ideas to improve customer satisfaction, increase productivity, or reduce costs.
• Using Salesforce to manage customer contacts and workflow in line with the SOP.
• Using SAP/Salesforce to manage orders/invoicing.
• You achieve personal objectives and, work to agreed KPIs and targets including quality assurance.
• In addition to the above, this role may also be required to help with projects and workload as determined by business needs and the Manager.

About the role

The incumbent will be leading a team and be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

What you will be doing

• Lead the Customer service team for Sea freight
• Liaise with customers on the standard operating procedures
• To meet up with clients on projects / special matters
• Prepare customer key performance index reports
• Promptly handle customers / team escalations
• To implement corrective actions and preventive measures for immediate service recovery
• To co-ordinate with Ocean carriers for bookings / uplift upon escalation from team
• Attend to freight management and rates negotiation
• Provide quotes / rates to COD customer or overseas offices
• Liaise with overseas agents on the various requirements and rates
• Review the profit & loss of product desk
• Analyse job file purchasing and raise concern to Pricing team
• Review & approve changes of work processes before escalation to Head of Sea Freight
• Conduct recruitment exercise for officer / executive position when needed
• Provide related training concerning the BU to new staff assign to the team
• Joint sales visit to resolved operations issue when necessary

Team Management

• Ensure and monitor team compliance to the Bollore’s Code of Conduct and Company’s regulations
• Ensure team understanding and implementation on Bollore’s Value in daily work behaviors
• Plan and monitor team performance including give coaching and counselling needed to deliver expected outcomes
• Plan and monitor team development together with HR Division
• Ensure updated Job Description availability for the team by coordinating with HR Division
• Ensure all changes in Department / Section communicated properly to the team

The successful candidate

• Diploma / Degree preferred
• Minimum 8 years of experience in freight forwarding with sea freight experiences
• Previous customer service experience is an added advantage
• Possess excellent communication and interpersonal skills
• Pleasant personality and a good team player
• Proficient in MS Office & ability to work independently
• DGR trained will be an advantage
• Location: 101 Alps Ave Singapore 498793 (Designated transport Pasir Ris, Ang Mo Kio, Tanah Merah, Tampines, Admiratly, Yishun and Sengkang)

Responsibilities:

• Prepare payment proposals using methods like cheques and transfers, review invoices, and ensure timely processing of payments through Direct Debit Authorisation (DDA).
• Manage unresolved items in the bank clearing account and follow up on expired cheques and outstanding reconciling items.
• Handle the assessment and filing of withholding tax returns for invoices from overseas vendors.

Requirements:

• Diploma in Accounting, Finance, or related field.
• Proven experience as an Accounts Assistant or in a similar AP-focused role.
• Experience in SAP is an added advantage.

Company Registration Number: 201622755N

EA Licence: 19C9859

Registration Number: R2090276

Job description:

• Be the point of contact for servicedesk
• Provide 1st and 2nd level support to troubleshoot IT issues
• Provide assistance & support to IT Projects
• Assist in the daily running of data center and server management
• Assist in procurement, document control, asset tracking & administration.

Requirements:

• 2 - 5 years of IT Technical, end-user support working experience
• Experience in creating user’s account and mailboxes on AD and Exchange
• Good knowledge on antivirus management e.g. Windows Defender, Symantec, McAfee
• Good knowledge on repair PCs and notebooks such as O/S and Office Application troubleshooting
• Good knowledge in diagnostic of hardware issues on PCs and notebooks
• Knowledge in vendor management such like negotiation of pricing, vendor quotation, etc
• Able to work independently as well as in a group
• Good organization, communication and interpersonal skills

Your mission: 

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships. 

• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers

• Go above and beyond the call of duty: work with less supervision and solve complex problems by working with other teams

• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers

• Work with Empowerment - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

1. Lead Distribution:

• Receive and review incoming leads from various sources (e.g., website, social media, referrals).
• Distribute leads to appropriate team members
• Maintain an organized database of leads, tracking status and follow-up activities.

2. Call Handling:

• Answer incoming calls promptly and professionally.
• Respond to customer inquiries, providing information about products/services.
• Assist callers with their queries, directing them to the appropriate resources or team members as needed.
• Document call details and outcomes in the customer relationship management (CRM) system.

3. Coordination and Communication:

• Facilitate communication among team members to ensure timely follow-ups on leads.
• Schedule appointments and manage calendars for relevant team members. (This is only for existing Alexis’ and Jon’s listings if still any left for us to service.)

Skills and Qualifications:

• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize effectively.
• Prior experience in administrative roles or customer service is a plus.

Be part of the dynamic coffee-centric brand where our crew will focus primarily on preparing and serving handcrafted espresso beverages and local coffee with basic food & pastry handling service.

We are looking for individuals whom are :

. Possitive, eager to learn and self-motivated

. Professional, detail-oriented and always striving for excellence

. Professional customer focused service

. Problem solving and quality decision maker

. Experts who can withstand stress and work under high volume environments

. Learn and maintain SOP qualitites of handcrafted beverages for consumers

. Comply with all food safety regulation and quality control at all costs

. Maintain and enhance store and personal hygiene

. Inventory management

. Attained Food Hygiene certificate

Job Responsibilities:

1. Tea Service & Customer Care:Greet and seat customers, ensuring a welcoming environment.
   Take orders and serve tea following traditional Chinese tea ceremonies.
   Explain tea offerings and recommend teas based on customers' preferences.
   Maintain cleanliness and proper table setup.
   
2. Tea Education & Demonstrations:Conduct tea appreciation sessions and live demonstrations of tea brewing methods.
   Educate customers on the history, culture, and health benefits of traditional Chinese tea.
   Train customers in proper tea brewing techniques and the etiquette of tea ceremonies.
   
3. Teahouse Operations:Assist in setting up and organizing tea events and workshops.
   Maintain inventory of tea leaves, utensils, and other related items.
   Support in promoting traditional Chinese tea culture through various in-house activities.
   
4. Customer Experience Enhancement:Share knowledge on different tea types and regional varieties, guiding customers through tasting notes and tea pairings.
   Ensure a high level of hospitality and interaction with both regular patrons and new visitors.
   
5. Administrative Support:Handle reservations, payments, and customer queries.
   Help in the daily upkeep and smooth running of the teahouse.
   

We are now expanding our team and are looking for a captain to join our enthusiastic and passionate team at the three Michelin starred Restaurant Zén.

Zén is the sister restaurant to Frantzén in Stockholm. The tasting menu is carefully curated and based on both local and world-class delicacies. Guest can expect the finest ingredients sourced from the region and beyond. The gastronomic experience spans three floors in a classic shophouse building in downtown Singapore.

The successful candidate:

• Will be expected to provide the highest levels of service to our guests and gain extensive knowledge of our food and drink menu.
• Has excellent communication skills and enthusiasm for delivering first class service and a willingness to learn are essential in this role.
• Is a team player and assist throughout the restaurant by ensuring that every opportunity to give high-quality service is completed. Teamwork is essential and required by all our staff.

Our goal is to collaborate with talented Restaurant Professionals and offer opportunities to learn and grow within the profession.

Join us and be part of our Front of house team.

The Text Messaging Service Executive in the Crisis Support Team handles incoming texts from our clients in our round-the-clock Care Text service, a text-based service that provides emotional support for those in distress.

He/she decides the required follow up actions, which typically include referring of cases to the Clinical Team for crisis support or counselling. He or she provides frontline support to volunteers who are manning the organization’s Care Text service.

Duties and Responsibilities:

• Conduct initial assessment and classify text messages according to the risk levels. Scope of work includes:

1. Classify text messages on the system
2. Make outgoing text messages where necessary to facilitate assessment
3. Provide first level response to low-risk clients where necessary
4. Provide information on SOS services or on community resources to third party callers
5. Support in the administration and documentation of the processes
6. Refer cases to the Clinical team for follow up actions/ crisis support interventions
7. Coordinate on the activation of emergency support where applicable

• Frontline support to volunteers (SAMs) who are manning the organization’s Care Text Service. Scope of work includes:

1. Assist with care text duties in the event of shortage of volunteers
2. Being activated onsite to support persons in crisis or next-of-kins
3. Support in training and supervision of trainee volunteers
4. Orientate and guide new volunteers who have just started performing messaging duties on their own
5. Support and guide volunteers in the Phoneroom or over online platforms by monitor chats and provide consultation where appropriate
6. Conduct debrief sessions with volunteers where necessary, especially for those who handled text with imminent risks and experienced distress as a result
7. Update volunteers on clients’ development
8. Provide off-site support for volunteers outside of office hours where necessary

Educational Qualification:

• Diploma or equivalent in Social Work, Psychology or in Counselling (preferred)

Relevant Experience:

• On-the-job training available
• At least 1-2 years of experience in the Social Service Sector (preferred)
• Understands the Social Service landscape (preferred)
• Experience in volunteer management or volunteered with other SSAs or hotline operation (preferred)

Behaviour Traits & Attitude:

• Self-motivated
• Good team player
• Possess good interpersonal communication skills
• Willing to perform shift work which includes evenings, overnights, weekends and on public holidays (mandatory)
• Strong analytic and problem solving skills (preferred)

Shift Schedules:

Full Time TMS Executive (40 hours):

Staff will be rostered to work on the following shifts:

Morning 7:30am - 4:30pm, Afternoon 1:30pm - 10:30pm, or Night 6pm - 3am.

Shifts will follow a hybrid arrangement: morning and afternoon shifts are to be done from office, while night is done remotely. Staff can expect to do more night shifts, with a cap of 10 night shifts per month.

Part-Time TMS Executive (20 hours):

Work schedule consists of 20 hours per week, inclusive of weekends and public holidays. Staff will be rostered to work on the following shifts:

(A) 10am - 2pm, (B) 5pm - 9pm, or (C) 9pm - 1am. Shifts will be done remotely.