Responsibilities:

• Perform servicing of Trane chillers & other HVAC equipment
• Carry out corrective and preventive maintenance for chillers and related equipment
• Have basic knowledge of overhaul & start up jobs on Trane chillers
• Liaising with customers to resolve complaints cases
• Coordination with vendors and contractors in job coordination
• Assist or involve in schedule planning & prepare technical analysis reports for management’s review
• Ensure all works carried out in accordance with the specified quality and EHS standards
• Any other duties as deemed necessary from times to times

Requirements:

• NITEC/ Diploma/ Degree in Mechanical, Electrical, Electronic Engineering or equivalent
• Relevant experience in Chiller Systems/ Air-conditioning
• Positive attitude

Responsibilities

· Responsible for providing preventive maintenance service for BMS (Building Management System)

· Carry out troubling shooting, analyzing and rectification of the system on time

· Support client with system operation and recommendation for improvement

· Data analyzing and determination of the system operation status

· Response client’s request and attend the issue in short notice

· Supervise subcontractor to carry out the work safely

· Provide the assistance to colleague and mentoring actively

· Ensure all works carried out in accordance with the specified quality and EHS standards

· Prepare and submit quotations, including material, labor, and scope of works

· Perform replacement/repair, fit out works/A&A for existing BMS site

· Perform weekly standby on rotation schedule

· Perform calibration and verification of BMS sensors annually

· Provide sales support BMS service and site survey

Requirements

· Diploma/ Degree from a recognized technical institute

· Hands on experience in BMS Control System

· Hands on experience in programming languages and logic gates

· Familiar with digital fundamental

· Knowledge on basic networking

· Strong customer management & problem solving skills

· Excellent communication & presentation skills

· Skilled in the use of MS office

· Knowledge on ACMV system

Role Summary/Purpose

The Field Services Engineer &Technical Advising role is a field-based role which requires the incumbent to travel to customer sites across the APAC region to provide specialist installation and maintenance support as directed by his Resource Manager. The role will report to the Resource Manager for SEA region.

Essential Responsibilities

As a Baker Hughes Field Service Engineer – Instrumentation & Controls you will represent Baker Hughes both technically and professionally to ensure that equipment is installed, maintained and started properly. Your key responsibilities will include:

• As Controls Field Service to support installation services for Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries in customer Owned Sites in remote Shipyards, Oilfields, Industrial Facilities and LNG Plant.
• Minimum 3 years of experience for as Control support for outages, shutdowns, minor and major maintenance, start up and commissioning related experience and worked on Baker Hughes/GE Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries packages in Oil & Gas platforms and auxiliaries such as pumps and compressors.
• Able to instruct electrical and instrumentation technicians for related activities such as outages, services, installation, start up and commissioning support.
• Good knowledge of Gas Turbine Control Systems and Auxiliary Systems including but not limited to GE Mark Vie, Woodward Netcon, Micronet, Micronet Plus, & PLC Allen Bradley controls systems.
• Able to do Electrical & Instrumentations tasks besides the managing the commissioning of equipment with the current control systems.
• Provide customers with technical direction and support on the calibration, repair and operation of instrumentation and controls equipment.
• Implement conversions, modifications and upgrades to gas turbine controls systems including software upgrades and major retrofits.
• Troubleshoots, reinstalls, tests, evaluates, calibrates, and maintains instruments or devices upon completion of repairs.
• Records and reports abnormal function or out of tolerance conditions of equipment and initiates corrective action and documentation
• Read and interpret electrical/mechanical flow and instrument diagrams
• Reading Installation, Maintenance, Commissioning Site Activities with proper Customer/Company Schedule Targets Mindset following strictly Quality and HSE Rules.
• Utilizing Problem Solving Skills, Engineering Instructions, Drawings, and Process Instructions during Gas Turbines Commissioning and Start-up Activities.
• Possessing the Technical Capability to troubleshoot and provide routine maintenance checkout for Gas Turbines Products.
• Preparation of job-planning documents based to Assignment’s Scope of Work.
• Communicating effectively with Service / Installation / Project Managers and Site Leaders/Site manager on job planning and execution and with Resource Managers regarding site arrivals, departures and job progression.
• Providing input for Daily, Weekly & Final report for outages and installations projects.
• Preparing timely and accurate technical reports for Customer records and as Reference for future Outages.
• Actively participate to customer and/or contractor meeting and be promoter on their recurrence and following action plan.
• Establish through the immediate Report after the Daily HSE Tool Box Talking (mandatory for Baker Hughes /Contractor personnel) the critical activity tasks and remark any HSE aspect to be followed.
• Have knowledge of all Quality procedures and documentation applicable to specific activities and ensure they are properly followed and updated.
• Ensure that Red Flag Review process for New Units Installation is followed and applied.
• Ensure Site Quality Check List/Job Cards/Field Procedure are followed and properly signed.
• Ensure reports and drawings “marked-up” are completed.
• Ensure all RCA and Lesson Learned are addressed properly.
• Ensure all Non-Conformity (technical and materials) are properly addressed using BHGE e-tools and follow up till resolution.
• Ensure compliance with local/current legislation, requests & requirements present in the site Safety Manual.
• Willing to actively participate in NPI (New product Introduction) training to acquire Multiskilling.

Qualifications/Requirements

• Engineering Degree/High School Technical Diploma or equivalent knowledge or at least three (3) years of work experience.
• Significant work experience, preferably in the Energy or Oil & Gas industry.
• Demonstrated experience as lead field engineer.
• Strong knowledge on Baker Hughes/GE Aeroderivates Gas Turbine/Heavy Duty Gas Turbines/Steam Turbines/ Compressors/ Auxiliaries installation & maintenance philosophy.
• Fluent oral and written English.
• Strong customer service orientation and the ability to communicate effectively with a range of stakeholders.
• Proven ability to work efficiently without direct supervision.
• Health, Safety and Environmental mindset and compliance.

Responsibilities:

1. Act as customers’ representative. Operate as the lead point of contact for any and all matters specific to the customers

2. Managing a portfolio of accounts and utilizes account management process to identify key customers and to develop specific action plans to grow identified accounts

3. Identifies potential options that would be required to meet customer needs and work closely with Technical Support Team to make those options available to customers

4. Identifies potential opportunities with existing and new customers and update customers on Service Valued Added Offering

5. Identify sales opportunities, elaborate proposals and coordinate other processes to ensure high level of customer satisfaction to build and maintain strong, long-lasting customer relationships

6. Encourage customer growth and loyalty to the company through continuous support and customer assistance.

7. Resolves customer complaints by investigating problems with internal stakeholders; develops, evaluates, and discusses possible solutions internally and make recommendation to customers.

8. Organize regular Service Reviews with customers and Ops team on hot jobs and critical issues.

9. Understand customers / Vertical Market Needs and determines pricing and selling strategies.

10. Prepares and reviews contract terms and conditions

11. Presents the proposal to the customer.

12. Provides marketplace feedback, including competitive information, customer expectations, industry trends, etc.

13. Other relevant duties as assigned

Requirements:

1. Bachelor's degree in engineering with at least 2 years’ relevant sales experience

2. Knowledge in HVAC system, Chiller Plant, Airside, Energy Services and Building Services will be an added advantage.

3. Ability to read, analyze, and interpret engineering documents. Ability to respond effectively to the most sensitive inquiries or complaints. Read and comprehend instructions, correspondence, and memos.

4. Ability to define problems, collect data, establish facts, and draw valid conclusions.

5. Driven to delight the customer with options/offerings to meet their needs.

6. Is willing to learn new options/offerings and upgrade their skillset to better serve customers

5 days, Monday to Friday 08:30 AM to 05:30 PM

Qualifications & experience

• Competent in using MS Office
• Mandarin speaking to liaise with mandarin speaking stakeholders/customers

Tasks & responsibilities

• Perform invoicing and raising/closing of job cards
• Data entry
• Documentation and filing duties

Location: West

Customer Service

• Handle customers’ enquiries, shipments and orders promptly.
• Responsible for the entire order fulfillment process and liaise with other functional departments to achieve on time delivery.
• Provide excellent customer service via all relevant communication channels.
• Handle customers’ enquiries, feedbacks, daily orders.
• Resolve customers’ concerns and answer customers’ questions to your best ability.
• Accurately update documentations into backend inventory system.
• Maintain strong working relationship with both internal and external stakeholders.
• Ensure compliance with Singapore Custom’s Standard Operating Procedures and company’s procedures.
• Assist with day to day tasks.

General

• Any other duties which may be assigned by manager.

Requirements

• Singaporeans or PR only.
• Ability to partner with multi-departments.
• A good team player with good interpersonal and communication skills
• Problem-solving skills and meticulous attention to detail.
• Efficiency and quality in handling customers queries
• Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment.
• Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word.
• Prior working experience preferably in prior customer service, logistics

Working Time

• Mon-Fri (8.30 am to 5.30pm)

Benefits

• AWS + Performance Bonus

Summary of role requirements:

• Looking for candidates available to work on weekdays
• 2-3 years of relevant work experience required for this role

Role Summary/Purpose

Lead Field Service Engineer is a field-based role which requires the incumbent to travel to customer sites across the APAC region to provide specialist installation and maintenance support as directed by his Resource Manager. The role will report to the Resource Manager for SEA region.

Essential Responsibilities

As a Baker Hughes Lead Field Service Engineer you will represent Baker Hughes both technically and professionally to ensure that equipment is installed, maintained and started properly. Your key responsibilities will include:

• Leading a team of Field Service Engineer of site to provide on-site technical direction to skilled labor during during Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries Installation, Maintenance and Commissioning activities on Customer Owned Sites in remote Shipyards, Oilfields, Industrial Facilities and LNG Plant.
• Experienced in Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries maintenance and services inclusive of minor inspections, major inspections, rebuilds, and refurbishment of the equipments.
• Experienced as site lead/site manager in an Installation, Maintenance, Commissioning Site Activities with proper Customer/Company Schedule Targets Mindset following strictly Quality and HSE Rules.
• Utilizing Problem Solving Skills, Engineering Instructions, Drawings, and Process Instructions during Gas Turbines Commissioning and Start-up Activities.
• Possessing the Technical Capability to troubleshoot and provide routine maintenance checkout for Gas Turbines Products.
• Preparation of job-planning documents based to Assignment’s Scope of Work and be the point of reference on site for all the activity related to Mechanical works on site.
• Communicating effectively with Customer, Site Manager, FSE, Service / Installation / Project Managers on job planning and execution and with Resource Managers regarding site arrivals, departures and job progression.
• Providing input for Daily, Weekly & Final report for outages and installations projects.
• Preparing timely and accurate technical reports for Customer records and as Reference for future Outages.
• Actively participate to customer and/or contractor meeting and be promoter on their recurrence and following action plan.
• Establish through the immediate Report after the Daily HSE Tool Box Talking (mandatory for Baker Hughes/Contractor personnel) the critical activity tasks and remark any HSE aspect to be followed.
• Have knowledge of all Quality procedures and documentation applicable to specific activities and ensure they are properly followed and updated.
• Ensure that Red Flag Review process for New Units Installation is followed and applied.
• Ensure Site Quality Check List/Job Cards/Field Procedure are followed and properly signed.
• Ensure reports and drawings “marked-up” are completed.
• Ensure all RCA and Lesson Learned are addressed properly.
• Ensure all Non-Conformity (technical and materials) are properly addressed using Baker Hughes e-tools and follow up till resolution.
• Ensure compliance with local/current legislation, requests & requirements present in the site Safety Manual.
• Willing to actively participate in NPI (New product Introduction) training to acquire Multiskilling.

Qualifications/Requirements

• Engineering Degree/High School Technical Diploma or equivalent knowledge or at least five (5) years of work experience.
• Significant work experience, preferably in the Energy or Oil & Gas industry.
• Strong knowledge on Baker Hughes/GE Aeroderivates Gas Turbine/Compressors/Auxiliaries installation & maintenance philosophy.
• Fluent oral and written English.
• Strong customer service orientation and the ability to communicate effectively with a range of stakeholders.
• Proven ability to work efficiently without direct supervision.
• Health, Safety and Environmental mindset and compliance.

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

The position holder is responsible for checking the engineering datasheets of designers when required, assisting the production team, and E & I contractor(s) in technical clarifications and solutions to solve site problems, and assisting the commissioning team to solve E & I engineering problems

Key tasks:

• Carry out testing of all aspects of industrial generators, control panels, synchronizing panels, and fuel pump panels to ensure the product works to its specification.
• Setting up test bench and equipment includes load bank test on generators
• Able to read and understand electrical and mechanical drawings/layout
• Require to generate factory and site test report
• Troubleshoot and diagnose problems and minor repairs during testing and commissioning
• Aliasing with project engineers/managers to schedule and coordinate works to tight deadline
• Supervising and leading junior staff
• Ensure a safe work environment at all times
• Any other related activities or responsibilities as assigned by superior

Job Requirements:

• Min Nitec / Higher Nitec / Diploma in Electrical or Mechanical
• Min 1-year experience in a related field
• Knowledge of genset controllers/PLCs is an added advantage
• Good Knowledge and experience of generators will be considered engineer role
• Possess a valid Singapore class 3 driving license

Personal Competencies:

• Good interpersonal and communication skills
• Able to work as a team as well as individual under limited supervision

Role Summary/Purpose

Field Service Engineer is a field-based role which requires the incumbent to travel to customer sites across the APAC region to provide specialist installation and maintenance support as directed by his Resource Manager. The role will report to the Resource Manager for SEA region.

Essential Responsibilities

As a Baker Hughes Field Service Engineer you will represent Baker Hughes both technically and professionally to ensure that equipment is installed, maintained and started properly. Your key responsibilities will include:

• Providing on-site technical direction to skilled labor during during Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries Installation, Maintenance and Commissioning activities on Customer Owned Sites in remote Shipyards, Oilfields, Industrial Facilities and LNG Plant.
• Experienced in Baker Hughes/GE Aero derivatives Gas Turbine (LM2500) /Heavy Duty Gas Turbines/Nuovo Pignone Compressors (BCL Compressors) /Pumps/Auxiliaries maintenance and services inclusive of minor inspections, major inspections, rebuilds, and refurbishment of the equipments.
• Experienced in Installation, Maintenance, Commissioning Site Activities with proper Customer/Company Schedule Targets Mindset following strictly Quality and HSE Rules.
• Utilizing Problem Solving Skills, Engineering Instructions, Drawings, and Process Instructions during Gas Turbines Commissioning and Start-up Activities.
• Possessing the Technical Capability to troubleshoot and provide routine maintenance checkout for Gas Turbines Products.
• Preparation of job-planning documents based to Assignment’s Scope of Work.
• Communicating effectively with Site Manager, Lead FSE, Service / Installation / Project Managers and Site Leaders/Site manager on job planning and execution and with Resource Managers regarding site arrivals, departures and job progression.
• Providing input for Daily, Weekly & Final report for outages and installations projects.
• Preparing timely and accurate technical reports for Customer records and as Reference for future Outages.
• Actively participate to customer and/or contractor meeting and be promoter on their recurrence and following action plan.
• Establish through the immediate Report after the Daily HSE Tool Box Talking (mandatory for Baker Hughes/Contractor personnel) the critical activity tasks and remark any HSE aspect to be followed.
• Have knowledge of all Quality procedures and documentation applicable to specific activities and ensure they are properly followed and updated.
• Ensure that Red Flag Review process for New Units Installation is followed and applied.
• Ensure Site Quality Check List/Job Cards/Field Procedure are followed and properly signed.
• Ensure reports and drawings “marked-up” are completed.
• Ensure all RCA and Lesson Learned are addressed properly.
• Ensure all Non-Conformity (technical and materials) are properly addressed using Baker Hughes e-tools and follow up till resolution.
• Ensure compliance with local/current legislation, requests & requirements present in the site Safety Manual.
• Willing to actively participate in NPI (New product Introduction) training to acquire Multiskilling.

Qualifications/Requirements

• Engineering Degree/High School Technical Diploma or equivalent knowledge or at least five (5) years of work experience.
• Significant work experience, preferably in the Energy or Oil & Gas industry.
• Strong knowledge on Baker Hughes/GE Aeroderivates Gas Turbine/Compressors/Auxiliaries installation & maintenance philosophy.
• Fluent oral and written English.
• Strong customer service orientation and the ability to communicate effectively with a range of stakeholders.
• Proven ability to work efficiently without direct supervision.
• Health, Safety and Environmental mindset and compliance.

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

For the Love of Laundry is Singapore's leading premium non-toxic laundry and dry cleaning provider. In 2023, we are voted #1 green and sustainable laundry & dry cleaning brand by over 25000 Expat Living readers!

Job Descriptions:

• Responsible for ensuring customers are handled in a caring and respectful manner.
• Attend to customer inquiries and manage customers issues.
• Maintain excellent relationships with our customers by providing top notch and authentic service.
• Effectively liaise with the operations department (factory and drivers) on the daily collection and delivery process of our customers' orders.
• Maintain accurate customer records on the database system and update regularly.

Job Requirements:

• Good command of English in both verbal and written communication
• GCE ‘N’ / ‘O’ / ‘A’ Level or relevant qualification.
• Confident with pleasant disposition and well groomed.
• A friendly personality and great working attitude
• Able to work independently
• Alternate Saturday work week.
• For Singaporean or SPR only

5.5 days work week (Alternative Saturday).

Are you a skilled mechanic with experience in servicing and repairing buses and heavy vehicles? You just found yourself the right place! We are currently hiring a Workshop Mechanic for Heavy Vehicles and Buses to join our dedicated team. With us, you will have the opportunity to grow professionally and contribute to the success of our workshop.

5.5 days’ work week

Mondays to Fridays: 8:00 AM to 5:00 PM

Saturdays: 8:00 AM to 12:00 PM

Work Location: 8 Gul Circle Singapore 629564

WOW!

Opportunity to work in a well-ventilated and well-lit repair workshop

Exposure to a wide range of bus and truck models

Continuous learning and skill development

Supportive and collaborative work environment

Competitive salary and benefits package

Your responsibilities will include but not limited to:

Perform servicing and repairs on buses and heavy vehicles

Conduct component overhaul as required

Carry out fault diagnosis to identify and address mechanical issues

To succeed in this role, you should possess the following qualifications and skills:

Minimum of 2 years of hands-on experience in servicing and repairing buses and heavy vehicles

Candidates with proven strong technical and diagnostic skills will be considered for a senior technician position

Possession of a valid Singapore LTA-issued Class 3 driving license will be advantageous

If you are a dedicated individual with a positive attitude, excellent technical skills and a desire to succeed, we would love to hear from you. To apply, click the "Apply" button or alternatively, send your updated resume via whatsapp to +65 9878 7617 and state the job position you are applying for.

We look forward to welcoming you on board.

Note: ONLY shortlisted candidates will be contacted for further selection processes.

Key Responsibilities:

• Responsible to achieve the service sales revenue and contribution margin target for Asia Region.
• Periodic reporting and planning of the service revenue and lead-to-order activities/projects to observe any variance and highlight any abnormalities/risks promptly so that corrective measures are adopted.
• Develop and drive strategic growth initiatives with other departments, distributors, partners, and subsidiaries for potential sales pipeline.
• Maintenance of market data based with regular update of important data such as market trend, sales figures, engine installed based, etc. for objective evaluation on after sales business growth considerations, planning and make recommendation to grow the service business.
• Analyze after sales market potential, with focus on installed base penetration and promote value add service product offerings supporting Life Cycle Management and Value Care Agreement.
• Establish long term customer relationship with key customers and decision makers by understanding the requirements, regulations and exhibiting high expertise in technical solutions and products. Ensure customer satisfaction issues are registered and responded to by team.
• Lead and develop the Service Sales team to achieve the sales targets and ensure succession plan for the dept. Support the team by participating in sales activities as needed. Involve in negotiation of major contracts.
• Drive sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coach the team in formulating sales plans, in negotiating and in developing customer segment expertise.
• Collaborate with internal stakeholders in decision of prices, discounts and commercials for subsidiaries, customers, and distributors.
• Participate in conferences, fairs, special customer events and marketing campaigns

Requirements:

• Degree/Diploma in Business Administration, Economics, Logistics Management, or other related studies
• 10 years of working experience with proven tracked records in Service Sales Business for the High-Speed Diesel industries or related industries
• Experience in the marketing of complex products/business systems & solutions with a high level of proficiency in presentation, selling and negotiation skills
• Experience in developing and executing sales strategies for growing revenues
• Strong leadership qualities and personnel handling and management skills
• Good problem-solving skills relating to handling of sales and logistics operational support issues and customer relationships/complaints
• Cross cultural knowledge of the region and good interpersonal and communication skills with people at all levels on a local and regional basis (bilingual in English and Mandarin or other Asian languages will be an added advantage)

1. To establish and maintain strong relationships with customers

2. Having knowledge in import- export field

3 Experienced with Bangladeshi Customer/Buyer

4. Experienced with Bangladeshi consumer product

5. To monitor customer preferences to determine the focus of sales efforts

5. To analyze market trends and identify new customers

6. To secure order and delivery to customer (if necessary Loading/Unloading)

7. Able to work shifting duty (Sometimes Night Shift as client demand)

8. Excellent oral and written knowledge of English preferred Bengali.

9. Able to communicate with Bangladeshi customer.

10. Able to evaluate on the job performance

11. Able to maintain inventory and ensure items are in stock

12 Able to ensure standards for quality customer service and health and safely are met

13. Monitor local competitors

14. Organize and roaster staff schedules

15. Preference experience 3/4 years in relevant field.

Job Desciption

• Ensure seamless running of the café in the most efficient and effective manner
• Deliver the highest service standards and make customers feel welcomed and satisfied
• Provide good & friendly top-class customer service, cashier duties and cleaning of dining area to ensure cleanliness at all times
• To sell, prepare and serves drinks and food items to customers
• Plating of cakes, packaging food and beverages, replenishing items in display cases behind the counter
• Assist with operations and opening and closing duties when needed
• Able to handle customers’ feedback and complaints professionally

Requirements

• Experience in F&B are advantages
• Able to work weekends & public holidays
• Holds a valid Food Safety & Hygiene Course certificate (Preferred)
• Able to work independently and able to stand for long hours.
• High initiative and positive attitude
• Well-groomed
• Willing to work OT till midnight during weekends

The Customer Service Executive is responsible and accountable for (but not limited to) the following:-

• Responsible for handling RFQs within the time allocated including receiving, creating and distributing the quote to the client
• Download customer enquiry and orders from various internet-based customer portals & e-platforms (i.e. Ship-Serv, Sis Commerce, BaseNet, MarineLink, B2B, etc)
• Accurately update relevant information and line items in the company ERP system
• Perform any other duties as requested by the Commerical Manager
• Kindly indicate your expected salary & notice period for our evaluation

Thank you for your application but we regret that only shortlisted candidates will be further notified

• Position: Service Engineer
• Location: Tuas (company transport provided)
• Working hours: Monday to Friday (8.30am - 4.30pm)
• Salary (commensurate with experience): Up to $4,000 + OT Payable + AWS + 14 Days Annual Leave + Transport Allowance + Meal Allowance
• Duration: Permanent
• Industry: Equipment & parts distributor (MNC)

Main Responsibilities:

• Product delivery training to distributors and customers
• Provide diagnosis guidance and analysing of fault found to Distributor / End-user, remotely via emails and/or calls
• Carry out field services at site in local and ASEAN countries
• Furnish service report and recommendation of spare parts, assisting Parts team to locate correct spare parts from parts catalogue
• Furnish warranty claims and quality report to drive quality improvement on our products
• Any other ad-hoc duties assigned

• Requirements:
• Minimum Diploma in Engineering with relevant working experience in construction machinery industry
• Able to read and understand Electrical, Hydraulic and Pneumatic schematic diagram
• Possess a valid Class 3 Driving License

Email to: [email protected] for more information.

Do visit www.facebook.com/search.personnel for more job listings.

***We do not charge our candidates any referral fee nor bind them with any contract.***

Abby Pang

Associate Consulting Director (APAC)

Reg no.: R2093867

EA No: 13C6684

JOB HIGHLIGHT:

• Dynamic and Energetic Culture
• Opportunities for Advancement
• Flexible Working Arrangements

JOB DESCRIPTION:

Are you looking for a role where you will have the opportunity to interact with and build relationships with customers in the Education industry?

We are looking for a service-oriented, friendly Customer Service Executive to join our Customer Service team at our Centre!

THE ROLE INVOLVES:

• Supporting projects and initiatives to provide quality customer experience and enhance retention;
• Front-desk duties;
• Administrative Support Duties (Data entry, classroom schedule planning);
• Speaking to customers via phone;
• Basic operations work;
• Ensuring cleanliness of facilties;
• Handling payment collection (Cash, Nets, and Credit Card);
• Handling customer enquiries and issues;
• Ad-hoc duties as assigned.

OUR IDEAL CUSTOMER SERVICE EXECUTIVE:

• Loves talking to people;
• Must be fluent in English (Written and Spoken);
• Can commit to weekend shifts;
• Possesses basic Microsoft Office Skills;

WORKING DAYS:

• 5 day work week
• Able to work on both weekends

WORKING LOCATION:

• Jurong East

Entry level candidates are also welcome, as training will be provided.

If this sounds like you, we want to work with you! Send in your application today. Please contact us at 85904662. We'll be in touch if you are shortlisted for the role.

Hope to hear from you soon!

Thong Lee Container Service Pte Ltd is in the transportation industry, providing trucking services of sea freight containers to our wide range of customers from various trade and industry.

Overview of this role is to liaise with customers to organize new job orders before handing over to Operations team.

Key roles as our Customer Service Officer involves the following:

• Creating new job orders provided by customers
• Monitor vessel arrival and update customers for any changes in ETA
• Preparing delivery schedule for Operations team
• Ensure details and documents are in place before processing of sea freight containers in PSA Portnet
• Monitor required delivery date and time and keeping track of job status
• Communicating with customers via email or phone to provide updates or solutions

Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.

Key areas of responsibilities:

• Lead and drive customer quality CAB meetings to derive root causes and corrective and preventive actions based on 8D methodology
• Perform ad-hoc visits to customer sites to facilitate investigation and improvement proposal
• Develop, drive, and lead the improvement of manufacturing systems and processes to meet and exceed customer expectations
• Lead and drive company-wide continuous improvement projects with relevant Organizations
• Build and drive customer relationships to improve customer satisfaction
• Perform customer quality performance monitoring and reporting to internal management and customer
• Manage the first article process and submit the report to the customer for approval
• Lead cross-functional team to establish the outgoing inspection checklist for NPI to ensure that the product meets customer requirement
• Analyze customer quality performance to identify trends and improvement opportunities
• Perform manufacturing audit

Qualification & Experiences:

• Degree in Mechanical/Mechatronics/Electrical/Manufacturing Engineering discipline
• At least 5 years of working experience, 3 years in dealing with customer quality managers or direct customer facing, related to the manufacturing environment, preferably from the semiconductor, semiconductor equipment industry, electronics, or high-tech instrument industry
• Strong knowledge and practices in 8D, SPC, FMEA, 6-sigma methodology (Certified Black/Green Belt), and change management
• Good understanding of first-article inspection requirements and expectations
• Excellent leadership and effective communicator with all levels of associates and management
• Experienced in Minitab is an advantage
• Experienced QMS auditor

• 5 days, MNC, Salary up to $2800
• AWS, bonus, allowances, Transport (2 ways)
• Medical/dental benefits
• Warehouse working environment

Responsibilities:

• Assist operation / logistics manager in carrying out duties.
• Customer Order processing and monitoring shipment status.
• Shipment coordination with Forwarder and Trucker.
• Generate shipment report.
• Update and file shipping documents.
• Perform invoicing to customer.
• Assist program on daily report / data support.
• Perform shipment declaration.

Requirements:

• Well-versed in Permit Declarations, Customs Procedures, Import / Export / LC documentation, Major Exporter Scheme is preferred.
• Knowledge of SAP, WMS and Microsoft Office Applications.
• Customer service oriented with good interpersonal and communication skills.
• Positive, Independent, meticulous and team player.

Interested applicants, please send your resume to [email protected]

Job Desciption

• Ensure seamless running of the café in the most efficient and effective manner
• Deliver the highest service standards and make customers feel welcomed and satisfied
• Provide good & friendly top-class customer service, cashier duties and cleaning of dining area to ensure cleanliness at all times
• To sell, prepare and serves drinks and food items to customers
• Plating of cakes, packaging food and beverages, replenishing items in display cases behind the counter
• Assist with operations and opening and closing duties when needed
• Able to handle customers’ feedback and complaints professionally

Requirements

• Experience in F&B are advantages
• Able to work weekends & public holidays
• Holds a valid Food Safety & Hygiene Course certificate (Preferred)
• Able to work independently and able to stand for long hours.
• High initiative and positive attitude
• Well-groomed
• Willing to work OT till midnight during weekends

• Responsible for taking orders and serving food and beverages to guests
• Polite friendly and well grown
• Verifying the identification and of any customers who order alcoholic beverages
• Submit food orders to the kitchen staffs
• Ensure customers satisfied with their meal
• work with kitchen staffs to resolve any complaints and process customer payments

Job Description

Planning & Administration

• Forward planning of service interventions based on service plan schedules / orders from service sales engineers regarding planning of next service intervention with Team Lead

• Allocate service jobs based on clearly defined competence levels

• Plan service interventions based on priority list to improve operational efficiency

• Update MS Calendar on planned schedules and set reminders for all stakeholders to receive the service planned job

• Communicate and coordinate with Customer on Safety Induction Course plan dates to attend before actual job attendance

• Ensure that invoice is issued immediately once the job is completed

Service Rescheduling

• Coordinate with the Customers on open service date and re-deploy technicians to the allocated re-scheduled service date

• Schedule to close services jobs immediately when jobs are completed

Customer Value through proactive communication with customers:-

• Communicate schedules with Customers, Service Sales Engineers or Equipment Sales Engineers & other stakeholders.

• Improve Customers' response through effective coordination

• Understand and resolve Customer concerns to ensure customer satisfaction and improve NPS

Service Operations Administration

• Create Service Order in COPS and prepare commissioning report

• Follow up with service jobs and activities assigned with Team Lead

• To handle service call request from both internal and external Customers

• Follow up and confirm spare parts availability for all assigned jobs with Team Lead

• To ensure and follow up with technicians fully execute and close their service order via MAM2

• Submission and coordination of Risk Assessment, Permit to Work, Method of Statement etc to the Customer before job commencement

• Arrange for technicians to attend to Safety Induction Course at Customer's site

• Arrange for renewal of Jurong Island entry pass for all technicians

• Arrange delivery of spare parts to Customers who are located at Jurong Island

• Issuance of delivery order and Form of Acceptance upon request from Customers

• Handle Customers' COVID-19 declaration on PTW, collection of ART result from technician for declaration and access to site

• Escalation at an appropriate level to resolve customer concerns in order to update the management about daily operations

• To backup the planner who are on vacation

Qualification and Requirement

• Diploma / Degree in any engineering discipline

• Relevant experience from service industry and good computer skills.

• Good Communication - Speaks clearly and persuasively in any situations; Listens and gets clarification; Responds well to questions.

• Customer oriented and focus

Personality

• Organizational and Time management skills.

• Dynamic & flexible.

• Must be self-motivated and able to work under time constraints.

• Able to get things done with minimal supervision.

• Team player with strong communication skills.

• Excellent interpersonal skills.

• Empathetic communicator, able to see things from the other person's point of view.