This is an on-site Singapore-based individual contribution role that will focus on client delight and growing the SOW based Digital IT Services, technology recruitment and technology talent management services businesses of Sciente International in Singapore.

• Take ownership and implement the agreed-upon strategy and account plan to boost services revenue, in line with the business potential of the targeted accounts.
• Client Engagement & Development: Develop and maintain strong relationships with clients to understand their IT projects, technology recruitment and tech talent management requirements, challenges/needs, company culture, and strategic objectives.
• Collaborate with client managers to clarify their requirements and make sure a common understanding.
• Adopt a consultative approach to act as advisors for our clients to formulate the right value-added services offering.
• For SOW based services, work with internal talent acquisition team and do assessments to evaluate candidates’ skills, experience, and cultural fit for specific roles/scope of work.
• Present SOW with qualified professionals to clients, providing detailed summaries and recommendations to facilitate the decision-making process.
• Facilitate the interview process for potential tech professionals, ensuring delightful engagements.
• Service Agreements/Scope of Work/Terms of Business and Offer Negotiation: Serve as a liaison during the SOW/offer negotiation process, facilitating discussions and reaching mutually beneficial agreements.
• Build the relationship with client managers across the levels, develop client accounts and grow the portfolio of IT professional services within the client accounts.
• Market Research: Stay abreast of industry trends, market conditions, technology providers, and competitor activities to inform strategies and provide valuable insights to clients and Sciente.
• Adhere diligently to Sciente's internal processes and submit weekly reports in a timely manner.

Qualifications and Experience:

• 4-8 years of total relevant experience in IT services & solutions / talent management / tech recruitment / IT staff augmentation services within Singapore.
• Minimum 3-4 years of local work experience in client services/large client account management are very much required.
• A graduate degree or diploma in IT, Computer Science, a related field, or any business/HR/engineering discipline is a prerequisite.
• Essential qualifications include outstanding communication and interpersonal skills, along with a results-oriented mindset.
• Proficiency in engaging with client managers, adopting a consultative approach to understand their project requirements.
• Meticulous attention to detail and a commitment to continuous learning are mandatory for our organizational culture and the demands of the markets we serve.
• Capability to work towards meeting revenue performance goals for the named client accounts.
• A fervor for delivering quality results, coupled with discipline, focus, perseverance, and resourcefulness, is highly valued.

More qualified professionals shall be considered for senior level leadership roles.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

Responsibilities:

• Provide technical support and expertise.
• Diagnose and troubleshoot issues.
• Perform on-site inspections and assessments.
• Collaborate with customers to develop and implement solutions to technical problems.
• Conduct testing, calibration, and maintenance.
• Create and maintain documentation, including technical manuals and troubleshooting guides.
• Provide training and guidance to technicians and junior engineers.
• Ensure adherence to safety regulations and industry standards such as ISO standards, WSH regulations and Safety Management.

Requirements:

• Diploma in Electrical Engineering or equivalent.
• At least 1 – 2 years of working experience in a similar capacity.
• Prior knowledge of ACMV installation or background in ACMV industries is preferred.

Interested candidates who wish to apply for the advertised position, please send in your latest resume to [email protected].

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Nalco Water, an Ecolab Company, has an immediate need for a Technical Service Representative in our Downstream group located in Singapore. If you are a passionate technical service professional that likes to work in an autonomous, hands-on environment, we invite you to apply. This is your opportunity to join a large growing company offering a competitive wage structure and benefits. You will be primarily responsible for working with Sales Representatives on executing service plans in strategic district accounts. This will involve the completion of agreed-upon contractual services in your assigned accounts and providing customers with problem-solving support. You will also assist District Sales Representatives with start-ups of both new applications in current customers, and in transitioning competitively-held accounts to Nalco Water. This position will also require you to install, maintain, and calibrate chemical feed equipment and process monitoring equipment at multiple customer locations.

Responsibilities:

• Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance plans.
• Assist Sales Representatives with start-ups of new applications in both existing customers and win new accounts.
• Provide technical support to customers; identifying and resolving customer pain points, escalating as required.
• Execute required chemistry tests, log and report data, and maintain product inventory deliveries and logistics at assigned customer accounts.
• Install, calibrate and maintain chemical feed equipment and process monitoring equipment at assigned customer accounts.

Requirements:

• Diploma in Engineering or equivalent with 2 years of successful technical service or field sales support experience
• Overnight/on-call support required to support assigned customer accounts during emergencies
• Must have a valid class 3 Driver's License.
• Good to have a strong mechanical aptitude with water treatment or specialty chemical industry experience
• Working knowledge of boilers, cooling towers, and wastewater treatment systems will be an advantage
• Practical computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems)
• History of working in a field that required autonomy and self-motivation
• Prior experience that demonstrates a strong work ethic and ability to multi-task
• Can work in high pressure and physically demanding environment
• Willing to travel across the island to assist in the maintenance and recovery of faulty equipment.
• Willing to be on standby during weekend to assist in the maintenance and recovery of any faulty equipment.

Overview:
Working location: Central
Working day: Monday- Friday
Working hour: Office hour

Job Description:

• Welcome, greet, assist, and direct clients and guests into meeting room in a smooth and efficient manner.
• Works closely with the tea lady for beverage and snack orders.
• Responsible for the requisition of beverage and light snacks.
• Coordinate the set-up of internal meetings.
• Manage reservation of meeting rooms.
• Guide customers and resolve queries at first level.
• Handle basic or general queries on banking policies and procedures
• Double up as witness for walk in/appointment clients
• Maintain cleanliness and ensure fixtures/hardware are in good/working conditions in centres
• Administer preparation of new hires template for Wealth CE
• Organises staff Biodata (write up of staff profile and photographer) –
• Coordinate biodata for sales related roles and new client welcome gift
• Administrative duties such as process vendor payment, procurement of carpark coupons
• Ad hoc duties
• Manage incoming/outgoing courier

Job Requirement:

• Min O-Level or equivalent
• Possess a good command of spoken and written in English
• Preferably experience in Customer Service or equivalent
• Excellent interpersonal skills and positive working attitudes
• Service-oriented, attentive to details and observant
• Able to display passion, energy, and professionalism in their duties.
• Applicants with Front line Customer Service experience most welcome to apply.

Interested candidates may send resumes to [email protected] or apply through the application system. Regret that only shortlisted candidates will be notified.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E
EA License No. 01C4394 • EA Registration No. R21101254 (Tay Khai Ven)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s COVID-19 health advisories and such other purposes stated in our privacy policy. Our full privacy policy is available at www.persolkelly.com.sg. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

We are hiring Temp to Perm Customer Service / Patient Service Associate to be outsourced to reputable hospitals!

Job Description:

• In charge of registration of patients
• Scheduling of appointments
• Handle enquiries
• Assist doctors and nurses when required

Requirement:

· Possess minimum ‘N / O / A’ Levels / Nitec / Diploma in any field

· Able to commit to 5.5 days office hours

· Available immediately

Apply now by sending your resume to [email protected] for more enquiries.

We regret to inform you that only shortlisted candidates will be notified.

Tammy Yap Yong Qi| R24121217 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W

Job Opportunity: AVP, HR Shared Services (Employee Support & Advisory)

Location: Raffles Place
Working Hours: 9am to 6pm (Mondays to Fridays)
Employment Type: Contract till end February 2025
Salary: Up to $11,100 per month

Key Responsibilities:

• HR Services Management: Ensure all systems, processes, and policies are effective and efficient in addressing business needs.
• Policy Maintenance: Regularly maintain and update HR Shared Services collaterals, policies, and procedures.
• Service Review: Manage and review HR services to ensure they deliver against service level agreements.
• Compliance Support: Support internal/external audits, HR compliance testing, and regulatory inspections.
• Digital Transformation: Actively participate in digital transformation initiatives, especially those involving the HR Shared Services team.

How to Apply:

Interested candidates should send their resume to:

• Email: [email protected]
• Telegram: @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd

• Company EA Licence number: 99C4599
• Personnel EA License: R1331820

Job descriptions:

• Answering customers enquiries, feedback, complaints and warranty claim via hotline & emails
• Provide technical support for resolution of customer problems, incidents, issues, request and queries.
• Escalate issue and follow up.
• Data entry all cases into system accurately and timely
• Respond to customer email timely
• Apply to procedure, process and meet KPI.

Requirements:

• Min GCE ‘N’ level / Nitec / Diploma
• 1-2 years of customer service experiences
• PC literate
• Good communication skills.

Tempserv Pte Ltd
EA License No: 06C3745
Consultant: Ivy Ng / EA Personnel No: R1102590

Working Hours: Mon to Fri, 9:00am - 6:15pm

Location: Suntec Tower

Salary: Basic $3000 - $3500 + Variable Bonus

Requirements:

• 1-2 years of relevant experience in commodity trading

Job Scope:

• Prepare commodity sale and purchase contracts in consultation with Trading, Trade Finance and Shipping Team.
• Liaise with suppliers and buyers on all contract related finalization.
• To follow up and finalize all Trade related contracts in consultation with the internal team and put through the Trade Contract.
• To handle transaction cycle for all shipments with proper monitoring of each step of trade deal execution
• Keep track of contract details and make out periodical reports as and when required.
• Work closely with back office and operational staff to ensure smooth logistics/end to end supply chain of your trades

Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

• Perform laboratory specific methods on raw materials or finished products, media making, special projects or specified testing as directed
• Set up and maintain microbiological cultures
• Perform routine lab maintenance
• Stock lab (media and lab supplies)
• Clean lab (daily, weekly, deep cleans) and discard expired media
• Maintain log books
• Read and complete documentation of work through data recording and/or electronic note booking
• Application of routine / non-routine microbiological test methods (e.g. MIC, Challenge tests, Method Validation)
• Communicate immediately problems or unexpected results / anomalies with R&D personnel and Laboratory Lead

Job Requirements:

• Min Diploma

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

Our client is a US MNC, market leader in the Technology industry. They are looking for an IT Support Engineer to assist their IT team for the next phrase of their business. They are located in Central – easily accessible. This IT Support Engineer would be responsible for :

• Regularly sync up with the team to discuss priorities, projects, tasks, and assignments.
• Adhere to technical procedures established by the department, ensuring standards are maintained consistently.
• Offer prompt and accurate solutions to assigned tasks or issues.
• Follow protocols for onboarding and offboarding.
• Maintain and update asset inventory as needed.
• Use administrator access responsibly.
• Keep teammates informed about important decisions or concerns through regular communication.
• Employ empathetic and appropriate language when providing support and addressing colleagues; maintain professionalism.

Job Requirements:

• Diploma / Degree in IT
• Minimum 3 years of relevant experience
• Comfortable to work outside of office hours

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.
We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R21101676 (Ng Zhi Qing Alethea)

Working Day: Monday to Friday

Working Hours: 8:00am - 5:30pm

Working Location: Woodlands Industrial Park E5

Salary: $2800 - $3200

Job Description:

• Handle customers' enquiries, prepare sales quotations, processing sales order, sales invoice and logistics management.
• Update products price list, brochure and distribute marketing materials to all customers.
• Assist in marketing communications, including maintenance of websites and social media platforms.
• Ad-hoc administrative and sales support duties as assigned.

Requirements:

• Diploma in Marketing/ Business Administration and equivalent.
• Knowledge with photo and video editing software, Photoshop and Illustrator will be added advantage.
• Minimum 1-2 years of relevant working experiences.

Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279

About Us

99 Group is a leading real estate technology company that operates real estate portals across South East Asia, specialising in digital property advertising. Headquartered in Singapore, it is currently operational in Singapore and Indonesia and employs over 500 employees. In Singapore, 99 Group operates 99.co and SRX.com.sg, while in Indonesia, it operates 99.co/id and Rumah123.

Join Us and Lead the Real Estate Revolution!

At 99 Group, we're on a mission to revolutionise the real estate industry by seamlessly integrating cutting-edge technology and innovation. If you're excited to be at the forefront of this transformation and are ready to tackle the industry's challenges head-on, we want you to be a part of our dynamic team.

Your Role:

What You'll Be Doing:

• Proactively connecting with our customers on a daily basis
• Identify gaps in product vs client usage
• Able to interpret data given to assess needs of customers
• You will be the key driver to ensuring a seamless customer experience
• This role requires you to feel comfortable speaking over the phone as well as via texts/emails
• Keep our customers informed and engaged at the different stages of their journey with us
• Keep track of conversations - to ensure we are engaging at the right time
• Keep track of client feedback and feature requests

What We're Looking For:

• Quick and fast learner with a positive attitude
• Working proficiency in English and Mandarin languages is required
• A passion for making a difference for our users
• Be responsive and take initiative - thinking on your feet
• A desire to learn, grow and contribute beyond the immediate job scope
• Basic proficiency with Google Suites, specifically with Sheets and Docs

Are you ready to shape the future of real estate? Join us in this exciting journey of innovation, collaboration, and growth. Together, let's redefine what's possible in the world of real estate.

Make your mark at 99 Group. Apply now!

- 1 year contract (renewable)

- Telok Ayer MRT/Toa Payoh MRT

- Part Time 4 days/week, Full-time 6 days/week

- PT: $11/hr, FT: $1850 - $2300 per month

Job description:

• Cashiering With Great Customer Service.
• Receiving & Clearing Of Stock Delivered By Warehouse (Cartons Of Drinks, Cigarettes, Beers, Wine, Snacks, Etc).
• Receiving & Clearing Of Dairy Products, Packed Meals, etc From Supplier.
• Checking Expiring Of Products Especially Bakery, Dairy & Fast Food (Such As Sandwiches & Packed Meals).
• Packing & Stacking Of Stock In Storeroom, when necessary
• Overall Housekeeping (Cleaning, Sweeping, Mopping, Sanitizing) Of Store Such As Shelves, Chiller, Floor, Counter, Etc.
• Replenishing Or Topping Up Of Stock Onto Display Shelves & Chillers, Ensuring 100% "First Expire First Out" Policy.
• Simple Ordering Of Stock That Are Low In Stock.
• Simple Admin Work.

Period:

• 1 year contract (renewable)

Working Hours:

• Part Time 4 days/week, Full-time 6 days/week

Salary:

• PT: $11/hr, FT: $1850 - $2300 per month

Working Location:

• Telok Ayer MRT/Toa Payoh MRT

Requirements:

• Working experience in convenient stores or supermarkets preferred

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

ain@successhrc.com.sg (Registration no: R23116572)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)

3 Shenton Way, #19-01 Shenton House, Singapore 068805

T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Our client is an MNC, one of the leading players in the aviation sector. Due to business needs, they are now recruiting a Junior Customer Support Specialist to be part of their team for ongoing transformation projects. They are located in the East.

Working hours: 5 days per week

Mondays to Fridays: 8am - 5pm

Location: Changi

Job Responsibilities:

• Enter document data and review customer orders.
• Collaborate to monitor and ensure order accuracy and on-time delivery.
• Proofread paperwork and maintain records.
• Operate office equipment and handle calls professionally.

Basic Qualifications:

• Fluent in English, with clerical and computer skills.
• Customer service experience and proficiency in Microsoft Office.
• Ability to handle high order volume in a fast-paced environment.
• Experience with International Trade team preferred.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email to [email protected] an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No.: 19C9682

EA Personnel No.: R23115655

EA Personnel Name: Michelle Yeo Swee Xiang

Responsibilities:

• Conduct administrative and operational tasks of the Centre
• Provide quality customer service through understanding of customers’ queries and needs
• Ensure that all customer enquiries are satisfactorily managed, resolved and closed within agreed timeframe
• Reporting of student enrolment, assessments and withdrawal to HQ
• Ensure student management system is updated on a timely basis for all student movements
• Assist customers on payment related matters and actively monitor/chase for outstanding payments
• Manage the petty cash float kept in the Centre
• Safeguard the safety and welfare of our students
• Ensure the cleanliness of the Centre is well maintained and meets the safe management requirements for Covid-19
• Ensure that student resources, stationery and merchandise are well stocked in the Centre
• Any other ad hoc duties

Experience and qualifications:

• GCE ʻNʼ/'O' Level / NITEC or equivalent
• Minimum 1 year of relevant work experience preferably from Education, Retail, Airlines or any other customer centric industries
• Proficiency in Microsoft Office and knowledge of ERP software

Brief Description:

Join our dynamic IT department at AmSpec Singapore, where we ensure operational excellence across our global enterprise. We are seeking a knowledgeable IT Support Specialist with expertise in desktop support, networking, and system administration. This role is crucial in maintaining our IT infrastructure and supporting our workforce of 300 employees. You will be instrumental in resolving complex technical issues, enhancing our IT capabilities, and working closely with our corporate centralized IT departments to support local users.

Reports directly to the IT Director based in Europe, who also manages our teams in Spain, India, the Middle East, and the Netherlands, this position requires effective collaboration within a culturally diverse and geographically dispersed team.

Responsibilities:

• Provide second-level technical support for end-users, addressing issues related to desktop systems, software, hardware, and peripherals.
• Troubleshoot network problems, including issues related to switches, firewalls, and NAS devices.
• Develop and maintain scripts using PowerShell to automate routine tasks and streamline system operations.
• Assist in the administration and support of SharePoint environments.
• Collaborate with team members to implement new technology solutions and improve existing processes.
• Document troubleshooting procedures and maintenance logs.
• Train users and staff on new technologies and IT procedures.
• Work closely with centralized corporate IT departments and regional teams to ensure cohesive support and operations across the enterprise.
• Other duties as assigned.

Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not required).
• Certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or similar.
• 2-5 years of experience in IT support within a midsize to large organization with prior experience in a global enterprise environment.
• Strong knowledge of desktop and server operating systems, including Windows and MacOS.
• Experience with network troubleshooting and basic administration (knowledge of switches, firewalls, and NAS storage systems).
• Proficient in scripting with PowerShell to automate tasks and manage systems.
• Familiarity with SharePoint administration and troubleshooting.
• Experience with using a ticket system, preferably osTicket.
• Excellent problem-solving skills and the ability to manage multiple tasks simultaneously.
• Strong communication and interpersonal skills, capable of working effectively in a diverse, global team environment.
• Excellent knowledge in Microsoft Office / platform (especially Excel Macro, VBA, Access, SharePoint and Power BI).
• Good technical writing and verbal communication skills.
• Good analytical, logical thinking and problem-solving skills.
• Team player.

What We Offer:

• A dynamic, supportive, and technology-driven work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits package.

Qualified or interested candidates, please submit your updated resume in MS Word / PDF format to [email protected]

We regret to inform you that only shortlisted candidates will be notified.

Please include the following in your resume (if any): -

• Last drawn / current and expected salary.
• Reason(s) for leaving previous / current company.
• Education background.
• Work experience in point forms.

Job Description:

The Customer Services Officer is responsible to present a welcoming and knowledgeable experience to patients and customers at the Information Counter and in Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Manager, Hospitality and Senior Manager, Guest Services.

Responsibilities:

Handle walk-in and telephone enquiries at the information counter or in the lobby, provide information on general directions for clinics, wards and facilities in the hospital, booking of hospital tour, price list for hospital stay, etc.

• Handle complains/feedbacks professionally if any.
• Conduct maternity/hospital tours to introduce potential patients
• Process walk-in membership application.
• Reply Guest Services and Membership emails enquires on a timely manner.
• Accompany patients to their respective wards and conduct room orientation or the delivery suite after the completion of the admission process when required.
• Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items.
• To support/cross coverage for fellow colleagues from Concierge, Bellhop and Guest Services Associates when they are on meal breaks, sick leave, annual leave etc when required.
• Perform any other duties that may be assigned from time to time.

Requirements:

• GCE “N”, “O” Level or Diploma
• At least 2 years’ experience in healthcare or hospitality industries
• Proficient in Microsoft Excel and Word
• Works precisely and accurately with details and factual information.
• Demonstrates pro-active role in anticipating customer needs and delivering satisfaction.
• Possesses pleasant personality, service oriented.
• Excellent communication, interpersonal skills
• Independent, self-motivated, and results-driven.
• Good Team Player.
• 5 days work week/Saturday is a working day
• Off on 1 of the weekday and rest day on Sunday
• Mon to Fri 8:00am to 5:30pm / 8:00am to 5:00pm

Job Duties

• Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders.
• Accountable for all correspondence matters (class scheduling, updates, announcements etc) with parents and students via various communication platform.
• Manage customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
• Provide administrative support to coaches, for example managing the assessment exercise of students with the tabulation, presentation and deliverance of the assessment reports to the all stakeholders.
• Maintain close communication with the coaching team to ensure accurate and update information is communicated and vice versa.
• Upkeep of students database records & manage class schedule in the CRM systems. Manage the inventory level for merchandise.
• Responsible for the issuance of all term invoices and merchandise sales
• Liaise with building management on any maintenance issues and facilities requests.
• Ensure that the overall presentation of Academy venue is in proper, clean and safe condition
• Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
• Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.
• Execute ad-hoc duties as assigned by management.

Education

Minimum Diploma holder

Working Experience

At least 2 years of working experience in customer service area preferably in an academy environment.

Skills and Competencies

• Strong communication and writing skill.
• Good organizational and administrative skills.
• Customer oriented and passionate on delivering first-class service with the spirit of excellence.
• Excellent interpersonal skills with empathy and embrace diversity.

We are looking for a dynamic and customer-centric individual to join our call center team as a Senior Customer Service Officer / Team Lead. In this role, you will be the first point of contact for our valued customers, providing top-notch service and assistance. If this sounds like YOU, connect with us TODAY

Responsibilities:

• Support the Operation Manager in managing day-to-day operations of our contact centre by providing coaching and training to the team members.
• Conduct regular transaction monitoring and call reviews to ensure that due procedures and quality standards are strictly adhered to.
• Ensure that training and development plans are in place to address any gaps in staff competency and weaknesses.
• Manage fair and consistent application of performance management and disciplinary measures against performance lapses.
• Work across departments to improve business processes and enhance efficiency.
• Deliver operational results within agreed budgets, service levels and business targets.
• Generate daily, weekly and monthly reports to clients and prepare monthly business review.
• Other ad hoc duties as assigned.

Requirements:

• Minimum 3 year(s) of relevant experience in supervisory role, preferably in a contact centre or customer service environment.
• Tech savvy and has good knowledge of Microsoft Office (Word, Powerpoint & Excel).
• Possess good interpersonal and communication skills, creativity and problem-solving skills.
• Positive and able to motivate team to achieve business targets.
• Good leadership and people management skills.
• Able to work well in a team in a dynamic and fast-paced environment

We offer competitive compensation, ongoing training, and a supportive work environment.

If you’re enthusiastic, eager to learn, and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may WhatsApp us at 6015 6788 or email us at [email protected]

About Family Service Centres (FSC):

Our FSCs are committed to providing accessible, culturally sensitive, and client-centered services to empower individuals and families to overcome challenges, strengthen relationships, and lead fulfilling lives. Whether through individual counseling, group support, or community engagement, the FSCs strive to make a positive difference in the lives of those they serve.

Responsibilities:

• Provide counselling, programme and case management services
• Conduct talks, workshops and training etc

Requirements:

• MUST possess minimum Degree in Social Work
• 3 to 5 years of experience in social work / counseling
• Preferably with specialist skills training in family violence, family and marital therapy
• Good communication & interpersonal skills

Work Location: Bukit Batok / Choa Chu Kang / Woodlands

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Job Description:

• Conduct training for new staff on the product knowledge.
• Perform quality audits on customer transactions i.e. monitoring of phone calls, emails, web chats, data entry and other transactions handled by the call centre representatives.
• Align, review and improvise on internal quality standards and procedures.
• Conduct training for Team Leaders on transaction monitoring.
• Calibrate transaction monitoring with assessors.
• Supervise transaction monitoring.
• Design and implement quality processes jointly with relevant business units.
• Recommend appropriate training, tools and develop methods to ensure superior level of service delivered by the call centre.
• Perform checks on the efficiency and effectiveness of quality processes.
• Analyse data relating to quality audits, customer feedback and work with relevant business units to improve service quality.
• Perform root cause analysis and recommend changes/enhancement for continuous improvement.
• Align internal service standards with industry benchmarks.
• Increase staff recognition through various national and industry certification programmes and company reward and recognition programme.
• Enhance service excellence by recommending and implementing national and international quality frameworks in the organization.
• Administer Customer Feedback procedures of the company.
• Conduct Internal Quality Audits in compliance with ISO.
• Any other adhoc duties as assigned.

Job Requirements:

• At least 3 years experience in customer service related field or call centre environment.
• Candidate with ACTA/ACLP will be an added advantage.
• Demonstrate clear and effective communication, both written and verbal.
• Experience in quality assurance or similar capacity.

Title: IT Support Engineer

Location: Singapore, Central

Perm

Responsibilities:

• Act as a single point of contact for user incidents, requests, and communications.
• Provide Level 0/1 support for applications and software systems.
• Enhance user awareness of IT issues and promote appropriate IT resource usage.
• Manage IT incidents using the incident management system.
• Repair and upgrade PC hardware and software.
• Maintain inventory of equipment and software licenses.
• Manage provisioning and de-provisioning of IT resources.
• Support classroom IT and Audio Visual needs (e.g., Apple TV, projectors).
• Handle logistics for IT equipment (e.g., iPads, computers, printers).
• Perform Mobile Device Management operations.
• Administer desktop operating systems.
• Research and implement new technologies to improve IT support and processes.
• Ensure helpdesk processes are up-to-date.
• Provide administrative support for the Technology department.

Position Requirements:

• Strong analytical and problem-solving skills.
• Ability to establish relationships and resolve technical issues.
• Hands-on approach with quick learning ability.
• Excellent verbal and written communication skills.
• High standard of customer service and telephone manners.
• Team player with good time management and organizational skills.
• Understanding of confidentiality principles.
• Familiar with basic network troubleshooting, Active Directory, Office 365, and CASPER suite for Apple devices.

Our client is a Singapore based Scientific and Medical devices provider with presence in Southeast Asia region. Due to their current expansion plan, they are looking for a Sales Coordinator to join their Sales Team, in hopes of developing the current high performing team. They are located in the South area – easily accessible.

Duties of Sales Coordinator:

• Assist Sales & Marketing teams with administrative and marketing tasks.
• Prepare quotations, track sales orders, and assist with tender processes.
• Generate reports and manage databases.
• Support customer relationship building and maintenance.

Requirements:

• Diploma in any field
• 1 - 2 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Working Location: Jurong / Tuas (Client Site)
Working Days : 5 Days ( Mon- Fri)
Working Hours: 8am-5pm /830am-530pm
Salary Range: $7,000

Roles/Responsibilities

• Responsible to provide BAU support for responsible for ensuring system availability and provide support for applications like Core HR, Self Service HR, Leave Management, Talent Management, Compensation Modules and other ERP financial modules.
• Responsible to provide operational support and ensure SLI of system availability, online and batch deliverables.
• Support diverse jurisdictions comprising of multi country
• Fine tune applications and systems for high performance and higher volume throughput
• Contribute to business requirement review for technical implementation as a subject matter expert for IT to ensure SDLC standards are met.
• Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards.
• Respond on time to the queries raised by various business units.
• Provide timely updates regarding production status and progress of issue resolution.
• Perform impact analysis of enhancements/projects that will impact supported systems.
• Participate in Disaster Recovery and Business Continuity exercises.
• Provide on-call support and afterhours/weekend support as needed, covering application support and application change deployment.
  
  Qualifications and Skills
• Bachelor Degree or equivalent in Computer Science or related field.
• Able to support SIT/UAT/PROD/DR deployment, with DevOps
• Able to support relevant software/platform/database upgrade for the systems
• SQL, Unix/Linux, Oracle, WebLogic, Java J2E
• Willing to work off-hours and weekends when required for projects or emergency support.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

1) Manufacturing sector experience is preferred.

2) Handle Day to day enquiries (phone/email/fax) and support Management & Production team.

3) Coordinate Between Production team and Office management team.

4) Update the company polices as needed.

5) Book flight tickets and make travel arrangement for workers and staffs.

6) Prepare master list for Drawings, Documents, incoming & outgoing correspondences.

7) Submission of documents, drawings, letter and creating transmittal.

8) Maintain proper organisation & production of filing system, storage of documents and information.

9) Keep electronic filing and archive system for easy issuance, storage, retrieval and management & production of documents to internal and external parties.

10) Schedule meeting with production team & management team.

For interested applicants, please apply online or send your resume in WORD format to [email protected] & [email protected]