Customer Service Officer - House Guide
Contract: Immediate till April 2025 (Extendable/Convertible)
Location: Beach Road
Working days: 5 days weekly between Mon - Sun
Working hours: 10am - 8pm (Up to 44 hours weekly)
Responsibilities
- Responsible for giving guided tours of the House for all visitors,
- Working alongside Host to coordinate visits
- Conduct house tours, explaining the concept, history, and facilities.
- Facilitate CRM data capture for new client arrivals.
- Work with the Client Experience Manager to maintain high service standards.
- Observe and address clients' needs to ensure top-quality service.
- Lead and mentor Tour Guides, fostering a positive work environment.
- Monitor team performance and provide feedback for development.
- Provide training to enhance team skills and service quality.
- Ensure smooth coordination and communication across departments.
- Keep clients informed about current themes or updates and ensure a seamless
handoff to consultants.
Requirements
- Research, Training and Copywriting
- Research into the historical facts of the watchmaking industry in history and other information which
- would help enrich the House tour content delivered to clients.
- Share such material with other team members to enhance their knowledge and be able to give assist in tours.
- Utilize experience in watchmaking industry, prepare short training materials and share with team members.
- Develop copy and messaging for internal communications, including newsletters, company magazine, announcements, and company updates.
- Review, edit, and refine content to ensure clarity, accuracy, and consistency with brand tone and style.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
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