Job Purpose:
Support policyholders and Financial Representatives by resolving policy-related issues.

Key Responsibilities:

• Address walk-in queries for Life/General Insurance policies and follow up on unresolved issues.
• Handle feedback, appeals, and minor complaints, ensuring timely resolution.
• Provide excellent customer service and adhere to regulatory standards.
• Assist other service touchpoints like Digital Communications and Call Centres as needed.
• Rotate among Service Centres and complete tasks assigned by the Section Head.

Requirements:

• GCE 'A' Level, Diploma, or Degree; insurance certifications (e.g., BCP, PGI) preferred.
• 1-2 years of customer service experience, ideally in insurance or banking.
• Strong customer focus, integrity, and ability to work independently.
• Proficiency in Microsoft Office.

The Account Director serves as the primary liaison with senior clients and will manage a team of Account Managers and Account Executives.

Required Skills & Preferred Qualifications:

• Possess minimum 5 years’ experience in advertising and/or marketing communications
• Must have integrated communications experience across TV, print, radio to digital, mobile and social media
• Lead development of strategic execution plans and proposals for IMC’s
• Ability to work collaboratively with internal planning, creative and project management teams to deliver solid work
• Proactively resolve the client’s problems and provide execution ideas
• Good finance controller in quotation and project cost control
• Basic understanding of research methodologies
• Proficient in written and spoken English
• Possess excellent presentation and selling skills

Interested applicants, please send your resumes to [email protected] indicating current and expected salaries.

Temp Receptionist x 1 pax!!!

Job Scopes:

- Data entry

- Filing

- Assist receptionist duties such as transferring of calls, direct customer to the respective CS and etc

- Other adhoc duties as assigned

Other information:

- Working hrs: Monday to Friday (9am to 6pm), Alternate Saturday (9am to 1pm)

- Rate: $12 per hour (up to $2300 per mth)

- Work location: Kovan (Nearest MRT: Kovan)

- Able to work for at least 1 to 3 months or long term

Interested candidate, please send in your resume to "[email protected]" and state "Temp Receptionist (Kovan)" as the subject.

Only shortlisted candidate will be notified

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

Working locations: waterway point/Jurong Point/Bukit Batok/Canberra Plaza/Holland

Job Descriptions:

·Handle walk-ins, telephone and email enquiries .

·Promote school course and provide course consultation to prospective parents and students.

·Coordinating and facilitating classes for the centre.

·Handle general administrative tasks pertaining to student and course registration matters.

·Responsible to enroll new students everyday.

·Follow up on sales enquiries with parents who enquire and collection of school fees.

·Take attendance and assign classrooms to teachers and students for everyday classes.

·Communicate with tutors, parents and/or students on starting classes or change of timing, and any other situation that may arise.

·Take photos of classes for marketing collaterals and helping in creating advertising materials.

Perform any ad hoc basis as assigned by superior.

Job Requirements:

·Minimum GCE O Level or any related educational level.

·Minimum possess 1 year of relevant working experience in customer service role would be advantageous.

·Training would be provided for candidate that does not have relevant working experience.

·Must be able to work for both weekends.

·Able to commit full duration of the contract (1 year).

·Possess good working attitude and keen to learn.

·Bilingual in English and Chinese (in order to follow up on sales enquiries with Mandarin speaking parents in regards with the collection of school fees.)

·Proficient in Microsoft Office.

·Must love children and comfortable working around them.

·Those can start work immediate or within short notice would be advantage.

School Branches:

·Pasir Ris Mall

·Bukit Batok （ LeQuest ）

·Holland

·Tengah（ Plantation Plaza ）

·Sengkang Compass One

Staff Benefits:

·Enjoy public holidays off

·Privilege discount for staff's children

·Commission pay

Working Hours :

·5 days work week (including weekend)

·44 hours within a week

Interested candidates are invited to apply online with a comprehensive resume in Microsoft Word Format via APPLY NOW button below.We regret that only shortlisted candidates will be notified.

Responsibilities:

• Deliver data centre operations support across multiple data centres

• Respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc),

• Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

• Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.

• Be available to coordinate as an incident commander in event of an issue.

• Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.

• Conduct root cause analysis (RCA) to determine recurring problems to their source.

• Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem.

• Handle ticketing system

• Perform duties in compliance with SOP.

Requirements:

• Diploma/Degree in Information Technology.

• 2 years+ experience in command center, service center, or similar 24x7 operations center environment

• Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels

• Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health.

• Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements

• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required.

• Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure.

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• High Incentive benefits
• Career advancement opportunity
• Training will be provided
• Medical & dental benefits
• 5 days work week
• Working time: shift

Job Description:

This is a full time role for a Customer Service Officer located in Islandwide. Our client offers the best hair loss treatment & solution for men & women. You will handle customer inquiries (calls and walk-ins), manage appointment scheduling and reminders, process invoices and payments, and perform daily settlement tasks. Additional responsibilities include data entry, report consolidation, and submission.shift schedules.

Qualifications:

• Preferably with experience in aesthetic background.
• Basic knowledge of Microsoft Excel

Benefits:

• 5 days work week + 1 month 1 saturday
• Monday to Friday (8.45am to 5:30pm)

Job Description:

This is a contract role for a Customer Service Admin located in Tuas. Our client is one of the licensed warehouses, specialised in handling and storage of dutiable cargo like alcoholic beverages and tobacco.You will be responsible for interacting with customers through phone, email, chat, or in person to provide information about products or services, take orders, handle returns, and resolve complaints. It requires listening to customer concerns, investigating issues, and proposing timely and satisfactory solutions. Developing a thorough understanding of the company's products or services is essential to provide accurate information. Additionally, processing customer orders, entering them into the system, and ensuring timely delivery are key responsibilities. Using computer systems to access customer information, process orders, and respond to inquiries is also a vital part of the job.

REQUIREMENTS:

• Entry level are welcome
• No experiences required

Job Descriptions:

-Diagnose and resolve issues with system-related, hardware and software, providing relevant recommendations.

-Installing, configuring, and maintaining IT systems, including servers, networks, and other infrastructure for onboarding and offboarding staff.

-Help users with common IT tasks like setting up printers, installing software, connecting to networks, and ensuring their devices are configured correctly.

-Update the content on the company website.

- General Administrative Work, e.g., Data Entry, Filing, Record Keeping

- Submission of Documents, Drawings, Letters and Transmittal prepared by Executive Staffs

- Supporting Authority Submission by Executive Staffs

- Regular Updating of Record and Summary to Company Managers

- Maintain Proper Organization of Filing System, Storage of Documentation, and Information

- Handling General Enquiries via Email or Phone

- Other supportive ad-hoc office requirement

Requirements:

- Candidate must possess at least a GCE “O” / “A” levels or Polytechnic Diploma in any field

- No work experience required

- Required Skill(s): Microsoft Office

- Preferably entry level specialized in Clerical / Administrative Support or equivalent

- Good Command of English, Ownership of Tasks

- Friendly and Pleasant Personality

Job Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service
• Handle phone calls for reservations and enquiries
• Greet and direct guest to designated room
• Record orders, serve food and beverages
• Input orders into POS system
• Provide basic technical support
• Maintain a safe & clean environment
• Ability to work unsupervised and produce quality work
• Communicate effectively with team members and management
• Ensure a neat and tidy appearance
• Comfortable with handling alcoholic beverages
• Other adhoc duties as assigned

Yee Jie Ling Jaslin | EA Reg. no.: R1440114
RS Recruitment Agency LLP | EA Licence no.: 17C8809

Benefits:

• Basic Salary up to $2,400 with yearly increment based on performance.
• 5.5 days work week (Monday to Friday: 9am – 6pm | Saturday: 9am – 1pm

Job Description:

This is a full role for an Air Export Customer Service located in Changi. Our client provides full-fledged freight forwarder offering full inter-model transportation services for both inbound and outbound cargos. You will take the responsibilities involved supporting assigned customers and overseas agents by managing sales quotations, RFIs, RFQs, and inquiries related to air export bookings with airlines or co-loader agents. It includes following up on client matters, processing air export billing, verifying invoices, and resolving rate disputes. Additionally, the position requires coordinating with customers, sales personnel, overseas agents, and operations teams to ensure smooth shipment arrangements. Other duties may be assigned as needed.

Qualifications:

• Job Skills MS Office, Data Entry, Handle Enquiries and Requests
• Minimum GCE O Level

Company’s Profile

Our client, a leader in APAC's digital media solutions, is renowned for pioneering first-to-market media innovations. They are ranked second globally and they hold world-class ISO certifications for quality in media systems and products. With a vast and established customer base, they are seeking a Sales Support Executive to join their team and contribute to their ongoing success.

Location: MacPherson (5 mins walk from Tai Seng MRT)

Working hours: Monday - Friday, 9.00am to 6.00pm

Responsibilities:

• Responsible for providing administrative and clerical support to Sales Team
• Handle sales enquiries, communicate and coordinate sales-related issues with customers and overseas offices
• Preparing quotations, reports and other sales-related document
• Sales order follow up and liaise with internal departments to ensure smooth delivery
• Other ad hoc projects as assigned

Requirements:

• Min Degree in Business Management or related fields
• Possess work experience in pre-sales support or sales is a good bonus (Fresh graduates will also be considered)
• Independent, self-motivated, well organized, highly responsible and detail minded
• Strong problem-solving skills and an ability to adapt in a fast paced, dynamic team environment
• Strong multi-tasking ability and a good team player

Your recruiter for this job: WhatsApp Celine @ 6421 4966 for a quicker response.

Connect with me on LinkedIn: www.linkedin.com/in/your-recruiter-celine-chan

Celine Chan | R21103433

Talentsis Pte Ltd | EA No: 20C0312

Join our team as an Assistant Field Engineer and contribute to our expertise in smart condition monitoring systems for industries. We are seeking a candidate with specialized technical skills to support our operations as we evolve towards Industry 4.0 and smart IIoT integration.

JOB RESPONSIBILITIES:

• Conduct vibration analysis, in-situ balancing, and laser shaft alignment.
• Perform ultrasound inspection services to assess machinery health.
• Install motor current monitoring and vibration monitoring systems.
• Generate detailed technical and analytical reports.
• Present technical findings and solutions effectively to clients and team members.
• Learn and assist in performing root cause analysis to identify and resolve equipment issues, ensuring minimal downtime and optimal performance.
• Adhere to safety regulations and company policies while working on-site, ensuring a safe working environment for yourself and others.
• Demonstrate experience in work-at-height, confined space, and process plant environments.

JOB QUALIFICATIONS:

• Minimum Diploma in Mechanical Engineering, Computer Science Engineering, Electrical or a related field.
• At least 2 years of relevant experience in vibration analysis, balancing, alignment, and ultrasound inspection.
• Posses a valid Singapore Class 3 Driving License.
• Strong hands-on and practical skills in field operations.
• Strong organizational skills, including multitasking and effective time management, along with a proactive approach to problem-solving.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is preferred.
• Demonstrates a strong sense of responsibility and dedication.
• Ability to work independently and collaboratively within a team environment.
• Ability to start work immediately would be an added advantage.

We thank all applicants for your interest, but only those selected for an interview will be contacted.

[Job ID: 662615]

Responsibilities:

• Process quotations, purchase orders, and sales orders.
• Oversee Customer Consignment Programs.
• Ensure on-time deliveries for both internal and external customers by collaborating closely with customers, vendors, and engineers to meet requirements.
• Maintain and monitor stock inventory and manage stock movement.
• Update customer price books.
• Maintain an organized filing system for documentation.
• Respond to inquiries from customers and business partners.

Requirements:

• Minimum of 1 year of relevant work experience.
• Experience with Oracle or SAP systems.
• Capable of working independently with minimal supervision.
• Must be available for monthly rotating weekend and public holiday standby.

We regret that only shortlisted candidates will be notified. However, rest assured that all applications will be updated to our resume bank for future opportunities.
Please kindly refer to the Privacy Policy of Good Job Creations for your reference: https://goodjobcreations.com.sg/en/privacy-policy/
EA Personnel Name: Sandy Ng
EA Personnel Registration Number: R24125475
EA License No.: 07C5771

Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.

We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.

Job Description:

• Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
• Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
• Respond to email and phone inquiries related to courses.
• Coordinate various school administrative matters between different departments.
• Provide assistance to the Head of School and lecturers as needed.
• Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
• Perform other tasks as directed by the Department Manager or Vice President, Academic.

Job Requirements:

• Diploma or GCE ‘A’ level holder.
• Two years of relevant working experience in an international private education institution setting.
• A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
• Effective interpersonal and communication skills, both verbal and written.
• Ability to adapt to evolving priorities.

• Great remuneration package
• Gainful learning opportunity

About Our Client

Global logistics leader providing one stop business solutions for it's clients

Job Description

• Provide first-level support to users in Singapore Operations and extended regions for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems promptly, escalating to higher-level support when required.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Support the creation and management of user accounts, permissions, and access controls.
• Monitor, assign, and report on Service Desk tickets.
• Ensure regular deployment of software updates and patches.
• Track system performance and network stability, reporting issues as they arise.
• Assist in backup and recovery procedures to maintain data integrity.
• Collaborate with IT teams to implement system upgrades and new technologies.
• Coordinate with vendors for secondary support and ensure issue resolution.
• Document reported issues, resolutions, and follow-up actions in the ticketing system.

The Successful Applicant

• Strong troubleshooting skills for Windows operating systems.
• Experience with Active Directory, Microsoft 365, and MS Office applications.
• Basic knowledge of networking concepts, including TCP/IP, DNS, and VPN.
• Proficiency in using ticketing systems such as ManageEngine-ServiceDesk or similar platforms.
• Familiarity with Windows Server is a plus.
• Diploma or bachelor's degree in computer science, Information Technology, or a related field.
• Minimum 3 years in an IT support or helpdesk environment preferred.

What's on Offer

Great remuneration package with gainful learning opportunities

Contact

Jayden Yap (Lic No: R22110369/ EA no: 18C9065)

Quote job ref

JN-112024-6601379

Phone number

+65 6416 9897

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

F&B Service Crew cum Cashier

Job Description & Requirements

F&B Service Crew cum Cashier

$2300

5 working days per week

11 hours per day (included 1.5 hours break)

47.5 working hours per week

Working Location: Island wide shopping mall

Responsibilities:

· To greet customers and provide good customer service

· To have good product knowledge (training provided)

· To ensure overall cleanliness of the shop at all times

· To perform duties at the cashier, ensuring that payments are charged correctly

· Perform other related tasks as assigned by managers and supervisors

Requirements:

· No Experience required, training will be provided

· Candidates who possess a Basic Food Hygiene certificate will have an added advantage.

· Team player, with a good learning attitude

• Duties and Responsibilities
• Helpdesk and Remote Support of Microsoft Dynamics 365 Business Central (Formerly known as NAV) for Financials, Distribution, Manufacturing and Warehousing and Sales Hub (Formerly known as CRM)
• Liaise with Technical Consultant on issues with customizations / company addons
• Liaise with Principal (Microsoft) on issues with software
• Introduce/Recommend addons / change requests to customer to help them in their daily work or resolve their issue

• Requirements
• Detailed Knowledge of Entry of Mid Tier ERP/CRM Solution - Business Central will be a major plus, D365 Sales Hub will be a major plus, but not required
• Possess Good Accounting and business workflow knowledge and/or IT database knowledge
• Able to work in an organized manner, following company SOP
• Good listening skills
• Love Technology
• Minimum Diploma in Accounting or IT

Responsibilities:

• Offer a professional, friendly greeting and engaging service
• Assist in monitoring the guests’ needs, check and coordinate special requests such as special menu requirements, cake or flower orders, tables’ requests, and promotional offers
• Allocate and check the table arrangement both prior and during service, ensuring special requests are met wherever possible
• Check on guests’ satisfaction, attend guests’ needs and comments with proper follow up with Manager
• Any other ad-hoc duties as assigned by the Company

Requirements:

• Able to work on split shifts, weekends, and public holidays
• PC literate, well-organized, and self-motivated
• Possess good communication and interpersonal skills

Whatsapp 91834574 for more information

F & B Service Ambassador

Working Hours: 6 days [2 Shift between 7am-10pm, rotated shift , 44 hours per week]

Location: Hillview / Clementi / Bedok

Salary: up to $2500

Requirements:

• Preferably 1 year working experience in F&B – cafes/ restaurants/ similar capacity
• Able to work on weekends / public holiday

Job Scope:

• Ensuring excellent guest experience through providing of warm and genuine service
• Take, prepare and serve food & drinks orders and operate cash register
• Ensure product items are well stocked and display cases are attractive and clean.
• Maintain a high standard of cleanliness in and around workstation and strictly abide with health/sanitation regulations
• Any other ad-hoc duties base on operational needs

Chew Xing Shan Reg No: R22107044

The Supreme HR Advisory Pte Ltd EA No: 14C7279

WhatsApp: +65 83592812 [Shannon]

Summary & Benefits:

• MOE Primary School Syllabus
• 14 days annual leaves
• NO Weekends
• 10am - 7pm / Rotating shift 7am - 7pm during school holidays
• Centre Location: Boon Keng, Holland Village

Job Responsibilities:

• Delivering and presentation of lesson content to students.
• Supervising of students (P1-P6), ensuring that they complete their daily homework.
• Ensuring the safety of the students at all times.
• Ensuring the safety of the children during transfer from their schools to the centre.
• Any other duties as assigned.

Requirements：

• Experience in working with children will be an added advantage.
• No experience needed as training will be provided.
• Minimum GCE 'O' Levels or Diploma in any discipline

Interested candidates please send your updated resume to [email protected] or whatsapp 89223320

Cloud Recruitment Pte Ltd 23C1888 Cheralyn R23112542

Salary: $2,800 - $3,300

Working Days and Timing: 5.5 Days per week (6days off monthly)

Location: Bugis

Job Descriptions:

• Greet customers and seat them at their respective seats
• Taking orders ensuring items are served in a timely professional manner
• Proactively attend to the requests of customers
• Other ad hoc duties

Job Requirements:

• Min 1 year F&B working experience, preferably in a restaurant setting.
• Preferably with food hygiene cert

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Contract Period:

• From 1 Jan 2025 to 31 Dec 2025.

Deployment:

• Mondays to Fridays: 7:30am to 3.30pm, inclusive of one (1) hour lunch break
• Service not required on Saturdays, Sundays and gazetted public holidays

Scope of works:

• To provide teaching and learning support to teachers such as preparation of resources / materials for Science laboratory activities, enrichment programmes and competitions, etc;
• To assist to source and purchase materials for laboratory activities, practical tests and enrichment programme and to aid science teachers with the clearing up after laboratory lessons and when required;
• To assist to prepare forms and expenditures claims and keep copies of invoices and receipts;
• To label and keep records of existing and new Science teaching and learning materials and laboratory apparatus such as teachers’ desk copies, reference books, DVDs, lab apparatus and chemicals, etc;
• To maintain loan records of Science Resources;
• To pack and organize the resources in the Science Rooms. Ensure that the Science rooms are clean and conducive for lessons;
• To ensure laboratory equipment, materials and specimens are in good working conditions. Conduct stock-take at least twice a year. Assist to update the stock record and breakage record to initiate ordering of replacements, when necessary;
• To ensure proper disposal of waste materials such as sharp waste objects and chemicals;
• To ensure safety of students in the Science rooms. Record and report any incidents to Science HOD / LH. Maintain a laboratory incident log book;
• To check that safety devices in the laboratory, such as emergency eye-washers, showers and fire extinguishers are working;
• To perform any duties assigned by the Science HOD / Level Representative.

Digital Marketing Specialist

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3000 to $3600

Responsibilities:

• Oversees brand integrity, messaging, and strategy alignment across all stages in the marketing funnel and marketing campaigns.
• Brainstorm and manage overall digital marketing strategy to drive lead acquisition and increase online presence.
• Measure and report on the performance of digital marketing campaigns and assess against ROI goals.
• Liaise with digital media and identify opportunities for media coverage fit for the brands.
• Copywrite in English language and transcreate (mainly Chinese language to English language) for content in different formats, tones and channels; work with relevant functions for assets suitable for content.
• Consistently conduct knowledge research, brainstorm for new ideas and track trending topics to develop interesting content.
• Work with internal stakeholders to optimise content and copy for advertisement considering keywords, business objectives and budget.
• Collaborate with internal stakeholders to develop product positioning and marketing direction for products; contribute to product naming.
• Manage corporate social media accounts such as Instagram, Facebook, Tiktok, Youtube, etc., including content development, posting, building following, community nurturing, social listening/ monitoring and responding to feedback, enquiries and comments, to increase brand awareness, engage customers, and gather insights.
• Update marketing materials, maintain content asset database and communicate regularly with regional marketing teams.
• Collaborate with marketing and product teams internal stakeholders to and contribute to product positioning and marketing direction for products.
• Assist in other marketing events and activities, when required.

Requirements:

• Degree in Marketing, Communications, Languages or other related fields.
• Possesses knowledge in skin care and health and wellness products preferred

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Product Development and Management Executive (Cosmetic)

Working location: Pasir Panjang

Working Days: 5 days work

Working hours : 9am - 6pm
Salary Range: $3500 to $4200

Responsibilities:

1. New product planning:

• Analyse industrial trends, market data and customer insights to derive constructive ideas and information for the purpose of NPD.
• Define product competitive positioning and unique selling proposition (USP).

2. New product development (NPD):

• Responsible for entire NPD process; from concept initiation to completion, for both new product and reformulations.
• Take the lead in close collaboration with cross functional teams such as Regulatory, Marketing, Supply chain, Contract manufacturers, R&D and Quality, for seamless on-time delivery of products.
• Source for contract manufacturers and liaise with formulators to develop new product; be the main contact point with these suppliers for NPD/ formulation discussions.
• Review formulas and ingredient/ design statements for new product that is compliant with regulations.
• Familiar with the concept of product challenge test, stability, and compatibility studies.
• Research market prices, create accurate product costing data and propose product pricing.

3. New product introduction:

• Conduct product training to regional trainer/marketing team and key leaders of salesforce.

4. Post-launch product management:

• Analyse product performance and identify actions required.
• Manage product feedback and propose technically sound customer-centric reply.
• React to necessary corrective and preventive actions (CAPA) raised by Quality.

5. Contribute for and implement standard procedures (in compliance with industrial standards and QMS requirements) for any product development and management activities or as assigned.

Requirements:

• Degree in Cosmetic Science or Chemistry.
• Minimum 2 years of experience in product development/ management in the cosmetic and skin care industry.
• Bonus if candidates have prior experience with beauty/personal care/medical device.

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

This position requires the candidate to work closely with the Operations and Client Service team. This position will provide customer care services to students and their parents, as well as operational support for the team.

Job Role & Responsibilities:

• Plan monthly enrichment programme schedules and holiday camps for all schools.
• Liaise between schools and enrichment programme vendors to confirm the schedule.
• Inform respective schools to broadcast the available enrichment programme to the parents.
• Handle parents’ queries, feedback and enrolment promptly and professionally.
• Provide parents with clear explanations on our programmes via various communication channels.
• Prepare necessary in the portal for registration.
• Follow up with parents for registration, payment and programme schedules.
• Prepare enrolment list, teachers detail to send to schools before the start of programme.
• Work closely with vendors and schools for any cancellation/replacement class.
• Inform parents on cancellation/replacement of classes if any.
• Process ad-hoc credit refunds for students who are withdrawing/graduating.
• Execute payment process for the enrichment programme vendors.
• Correspond with ECF for sponsored students and enrichment programmes.
• Provide operational support for all enrichment programmes.
• Prepare monthly and termly revenue and costing reports for E-reach.
• Prepare monthly programme enrolment report for E-reach.
• Reception duties, answering any phone and email enquiries.
• Deliver a professional and high-quality service experience in a customer-facing role.
• Acquire a strong working knowledge of the organisation’s programmes and services.
• Maintain close liaison with other departments in order to have a good understanding of the operational flow and ensure a seamless client experience.
• Develop great rapport with parents, children as well as teachers to build brand loyalty.
• Responsible for the weekly logistics of the enrichment programmes, including printing, assembling, packing and arranging of transport of experiment materials to various schools.
• Perform any other duties and responsibilities as and when assigned by Management.

Job Requirements:

• Possesses at least GCE ‘A’ levels or the equivalent.
• Minimum 1-year experience working in a customer service.
• Required to work shift hours and on weekends.
• Strong proficiency in written and spoken English.
• Being effectively bilingual would be a strong advantage.
• Candidates who have worked in the hospitality or education industry are most preferred.
• Possesses emotional maturity and passion for customer service.
• Familiar with CRM systems and practices.
• Good team player, possesses the ability to work with minimal supervision.
• Positive, extroverted and outgoing personality.
• Well-groomed with a professional disposition.
• Flexible, able to manage change and ambiguity well and able to work under tight deadlines.
• Careful, meticulous, with an eye for detail.
• Well-organised, methodical with strong time-management abilities to manage multiple tasks.