Responsibilities:

• Manage, mentor and coach the relevant team members to achieve quality and productivity for optimal customer experience
• Train and upskill new and existing team members of the team, and provide actionable feedback
• Work closely with the senior management team to design & curate procedures for the best user experience.
• Attend and welcome visitors and customers by providing satisfactory customers service
• Maintain customer records and monitor their appointment
• To professionally and satisfactorily resolve customer complaints pertaining to products and services
• To Implement & improve customer retention practices
• To encourage a positive and cozy environment for the customers
• Assist in other area, if needed from time to time

Qualifications & Requirements

• Customer service enthusiast
• Prior experience in the customer service field
• Professional looking and well-groomed to the standards set
• Proficient communication skills
• Customer Service oriented and passionate about serving customers
• Ability to stay calm in any given situation
• Possess some degree of digital literacy
• Prior experience in the beauty line would be a plus

• Location: MindSpace@The Woodleigh Mall
• Working Days: 5.5day
• Working Hours-Monday to Friday 1030am to 7pm
  - Saturday 9.30am to 1.30pm
  
• Salary : $2,200 - $3,400

Responsibilities:

• Implement the program for the class in accordance with the policies, guidelines, framework and philosophy of the centre.
• Guide primary school children (primary 1 to 5) to ensure completion of daily homework.
• Keep accurate records of children’s progress and address each child’s educational and developmental needs on an individual basis to the best of your ability.
• Responsible for the preparation and upkeep of teaching resources, arrangement, appearance and learning environment of the classroom.
• Maintain and build relationships with children and parents.
• Conduct unique enrichment programmes.
• Ensure safety and timely transfer of students from school to student centre.
• Ensure safety of children within the premises.
• Any other ad-hoc duties as delegated by Centre Director.

Requirements:

• Diploma or higher in any discipline with minimum of 2 years of teaching experience with primary school students.

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Responsibilities:

• To maintain a professional, positive and empathetic attitude at all times
• Provide professional and excellent customer support, encouraging customers to come back
• To satisfactorily respond to customers’ demands and queries with excellence.
• To gather and retain customer information
• Communicate and coordinate with the team and management to ensure smooth operations
• Provides feedback on the efficiency of the operations and customer service process

Qualifications & Requirements

• Diploma or Bachelor’s Degree in relevant fields
• Professional looking and well-groomed to the standards set
• Proficient in customer service and communication skills
• Ability to stay calm in any given situation
• Possess digital literacy
• 1-2 years of relevant customer service experience will be a plus
• Prior experience in the beauty line preferred

Job Responsibilities:

• Handle Daily BAU activities to ensure all items are completed and attended to
• Review and updating of SOP, SLA and any other documentation related to the Team
• Administrative related items for the team
• Project Management and update on project reporting
• Any ad-hoc tasks as assigned by supervisor
• As part of the processing team, candidate is to promote idea for process improvement and drive for implementation
• Candidate is to have knowledge on documentation requirement, familiar with company registration documents etc.

​​​Job Requirements:

• Minimum of 2 years in Banking Operations, preferably client onboarding
• Quick learner with positive attitude
• Responsible and have eyes to details Able to work under pressure and willing to go extra mile for the ad-hoc task allocated by supervisor
• Good interpersonal and communication skill Skillset on macro and powerpoint will be an advantage

The Opportunity:

• Our Client, MNC Air-conditioning company
• Location: Jurong East
• Basic Salary: Up to $2,800
• Working hours: Monday – Friday, 8.00am – 5.30pm

Job Responsibilities:

• Scheduling technician work schedules for dispatching service orders through designated systems assigned by the coordination team.
• Coordinating with customers on service delivery dates, including managing all required documentation for repair and maintenance contracts.
• Arranging logistics for field services, including issuing parts to field staff or subcontractors and organizing delivery of necessary equipment or parts.
• Collecting service reports from the field team and managing payment collections from customers.
• Coordinating customer payment receipts with the finance team for verification.
• Drafting and sending standard quotations to customers, as prepared by the sales team.
• Supporting field staff with any required assistance.

Job Requirements:

• call center or service coordinator experience
• Proficiency in Microsoft Office for processing documents.
• Strong organizational, communication, and multitasking skills.
• Detail-oriented and efficient in a fast-paced environment
• Experience in the HVAC industry is a plus.

Next Step:

• Simply click on 'Apply here' to drop your resume.
• All shortlisted candidates will be contacted.

Jason Ng
Direct Line: 6697 7967
EA License No: 91C2918
Personnel Registration Number: R23113333

Job Posting: Temporary Project Support (3 Months to 1 Year, Renewable up to 3 Times)

Location: West
Working Hours:

• Monday to Thursday: 8:30 AM to 6:00 PM
• Friday: 8:30 AM to 5:30 PM

Hourly Pay: $12/hour

Key Details

• Contract Duration: 3 months, renewable up to 1 year.

Job Responsibilities

1. Community Engagement:Contact leads to verify their interest in participating in community health programmes, such as Functional Screening and Community Health Posts.
   
2. Onsite Support:Assist with onsite operations during community health screening events.
   
3. Data Management:Collate data related to phone calls and appointments.
   
4. Additional Assignments:Carry out projects and tasks as assigned by the team.
   

How to Apply: Send your resume to Jocelyn Chan at [email protected] or contact via Telegram @jocelynchan

Jocelyn Chan | Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience) Company EA Licence Number: 99C4599 Personnel EA License: R133182

WhatsApp: +65 90820021 (Kyler)

Email: [email protected]

5.5 days, Mon to Fri 8am to 5pm; Sat 8am – 12pm
Salary: $3000 - $4000
Location: Changi Airfreight Centre

Responsibilities:

• Handle full set of accounts, prepare management accounts and audit schedules
• Review subsidiary accounts and analyse variance
• Liaise with external auditor on audit matters and audit schedules
• Experience in using internet banking for payment
• Ad hoc duties as assigned

Requirements:

• With degree in Accountancy or equivalent
• Min 3 years in handling full set of accounts independently

The Supreme HR Advisory Pte. Ltd | 14C7279

Gan Kai Le | R23112683

Job Description

• Provide front desk duties to clients at the Concierge and main reception by greeting, welcoming, and directing clients to assigned meeting rooms
• Provide front desk service to clients and internal staff
• Managing and maximizing the meeting room resource in booking system
• Assist external/internal clients and walk-in with general enquiries
• Ensure meeting room facilities, fixture, amenities, and equipment are well maintained in proper working condition
• Liaise with Admin support team to setup and turnover meeting rooms / venue before and after events
• Assist with taking and serving beverage orders
• Assist with other administrative duties

Qualification:

• Minimum GCE 'N' / 'O' Level
• Proficient in MS Office
• Good interpersonal and communication skills
• Able to work under stress, tight schedule and handle multi tasks
• Able to commit for 12 month duration
• Able to start work immediately or within short notice period

About Child Protection Specialist Centre (CPSC):

We are dedicated to providing quality home-based services and support to families and children experiencing abuse or severe neglect at home. Referrals are received from the Ministry of Social and Family Development (MSF) Child Protection Services to assist families and children identified as needing non-statutory services and support. Guided by a child-centred, family-focused, and community-based approach, our aim is to empower families to reach their fullest potential and provide ongoing support through life’s changes and challenges.

Responsibilities:

• Assume a secondary role in case management through providing support to caseworkers. To co-work with caseworkers in relation to clients and their family members through casework towards elimination of risk of child maltreatment.

• To perform liaison work and information gathering with public/community agencies who consult on child protection issues or report on allegations

• To provide public education and outreach to increase awareness of child maltreatment

• To provide logistics and administrative support of programmes (e.g. group work)

• Source and coordinate resources, brokering of services to meet the needs of clients

Requirements:

• Diploma in Social Work/in relevant discipline

• Able to work nights (at least 1-2 nights a week)

• Good communication and interpersonal skills

• Minimum 2 to 3 years of work experience

• Good Team Player

Work Location: Redhill/Choa Chu Kang

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Temp Student Care

Job scope:

- Ushering of students

- Look after students during break time

- Require to walk around the school when the lesson is on-going

- Other ad hoc duties as assigned by in-charge

Other information:

- Working hours: Monday to Friday (8.30am to 5.30pm)

- Salary: $12 per hour

- Location: Orchard (Walking distance from Somerset MRT)

- Able to commence work on 2 Jan 2025 and commit for at least 1 to 3 months or long term.

Interested candidate, please send in your resume to [email protected] and state "Temp Student Care - Orchard" as the subject.

Only shortlisted candidate will be notified.

DIS Manpower Pte Ltd

EA License No.: 08C3226

Sng Wei Lin

Reg No.: R1101806

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Receptionist (Beauty Wellness)

• Somerset / Tanjng Pagar
• Mon-Fri 10am -7pm
• Sat 10am - 6pm
• S$ 2.5k - 3.5k (Depending on experience)

Job Description:

• Answering calls
• Schedule appointments for client
• Roster customers to their therapist
• Possess a warm and friendly attitude to welcome customers.
• Other ad-hoc duties when assigned.

Requirements:

• Good telephone etiquette
• Preferably with experience in similar/related industry; Spa, Hotels, Airlines, Customer Service and etc.

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279

• Fortune Global 500
• Good Company Benefits
• Central Business District (CBD)
• Good Working Culture with a Friendly Boss

Key Responsibilities:

• Perform helpdesk duty and day-to-day computer operations;
• Resolve basic IT issues such as Windows OS and productivity tools queries;
• Carry out IT support activities to ensure the optimal performance from systems and network, accessible to Server all the times in fulfilling the business operations need;
• Coordinate with the Corporate Helpdesk/ IT Team to provide resolution to Software, Hardware, Server and Network related issues;
• Support on the MS Exchange and Active Directory in terms of User/Print/File Management (i.e., Create, delete, modify);
• Investigating and diagnosing network problems;
• Configuration and installation of IT solutions;
• Assist in administrative and receptionist duties when necessary;
• Perform ad-hoc duties as and when being assigned by the Supervisor;

Requirements:

• Diploma in Information Technology or its equivalent;
• 1-3-years exposure in desktop/Helpdesk support;
• Excellent in hardware, software, network and server troubleshooting;
• Ability to work in a fast-paced environment;
• Good communication and interpersonal skills;
• Low voltage wiring experience;
• Basic Knowledge of Hyper-V administration;

How to apply:

Submit your application by emailing a detailed copy of your updated Resume in MS Word Format to YAN JIANKAI (EA Personnel Reg. No. R22104741, Achieve Career Consultant Pte Ltd EA Licence No. 05C3451) by clicking the “Apply Now” or email to [email protected] or contact James at 6590 9870 or 9150 3922 for a confidential discussion.

Responsibilities

Provide first-level technical support to end-users .

Provide basic infrastructure or network troubleshooting. Diagnose and resolve technical issues efficiently

Install, configure, and update software applications, desktops, laptops, TV, Meeting Room bookings and peripherals.

Create and maintain accurate IT documentation

Review and maintain IT contracts with vendors

Review all software licences and provide periodic updates & recommendations.

Plan and provide a table of report on upcoming licences renewals and ensuring the accounts are done correctly and on-time.

Maintain an inventory of IT equipment and ensure accurate asset tracking.

Review need of IT requisition from users and obtain approval from user’s department head .

Procure, manage, and maintain office IT equipment and cabling to meet agreed standards.

Conduct periodic system audits and ensure IT systems meet security and compliance standards .

Assist with office infrastructure setup and maintenance, including firewalls, access points, printers, and workstations.

Support employee onboarding and offboarding.

Requirement:

Diploma or Degree in Computer Science, Information Technology, or a related field.

Minimum of 3 years of experience in tech support, desktop support, or a similar role.

Proficiency in Windows, Linux, and Mac OS; familiarity with both PC and Mac hardware and software is essential.

Experienced in using and supporting Microsoft 365, MS Teams and Sharepoint support.

Be self-reliant and take ownership of their responsibilities.

Able to communicate clearly with stakeholders and IT team.

Exhibit excellent teamwork skills and adapt to company’s culture and practices.

Maintain a high standard of work and adhere to service timelines to ensure operational efficiency.

Identify areas for improvement in the IT support processes and implement changes to enhance service delivery.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

Please email your resume in a detailed MS Word format to [email protected] stating

Expecting Salary

Date Available

Reason to Leave each job:

We regret that only shortlisted candidates will be notified

Joyce Koh Ai Leng

People Profilers Pte Ltd

20 Cecil St, #08-09, PLUS Building, Singapore 049705

Tel: 6950 9737

www.peopleprofilers.com

EA License Number: 02C4944

EA Personnel Reg nos R1110618

Job ID: LR35697X

About this role:

Wells Fargo is seeking a Capital Markets Middle Office Specialist to join our APAC Sales Support team, predominately focused on covering the Japan sales team.

In this role, you will:

• Provide operational support for Fixed Income Credit/Rates sales desks across Asia (focused primarily on Japan) covering products including but not limited to Cash Bonds, US Treasuries, Mortgage-Backed Securities, Futures and OTC derivatives products.
• Perform daily front to back trade processing such as: Trade allocation, CTM trade affirmation and allocation, trade confirmation and SSI management
• Daily failed trade and risk management.
• Manage and build relationships with external clients, including email and phone query management, and act as the single point of contact for clients.
• Liaise with other support and control divisions such as Trading Middle Office and Settlement on resolution of day-to-day issues.
• Liaise and maintain relationships with global partners such as IT, COO, Ops Risk and Project Management.
• Take initiative to improve operational efficiency and ensure processes are performed in a robust and controlled environment
• Participate in UAT and new product initiatives.

Required Qualifications:

• 2+ years of Capital Markets industry experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Proficient in written and spoken Japanese due to internal and external stakeholder engagement

Desired Qualifications:

• Bachelor's degree in finance or relevant disciplines with minimum 5 years of relevant experiences
• Relevant experiences in Credit and Rates related products is an advantage
• Excellent communication and interpersonal skills with strong analytical/problem solving skills
• Detail orientated with strong sense of control
• Experience with CTM is an advantage
• Able to work on flexible hours to accommodate covering Japan business

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Roles & Responsibilities

5-10 years and more of experience in hair dressing, especially in scalp care.

Excellent interpersonal skill and willing to lead.

Performs specialised hair services and scalp treatment to customers. This include cut, colour, rebonding, kertain treatment, stylising and various types of scalp treatment.

Training and team building.

Existing servicing a pool of clients.

Provide professional recommendations to customers

Oversees Business and operations

Believe in team spirit and good customer services.

Billingual in English and Mandarin

Onboarding on January 2025

The Workplace Experience team supports the frontline operations and communications outreach across the three primary locations. The proposed manpower will be required to operate on-site services and the scope of work, but not limited to, is as follows:

• Provide on-site support various teams within organization
• Provide on-site frontline concierge service
• Provide on-site support for room and AV/IT systems management
• Support with provision of office supplies and employee indents through vending and parcel locker machines at the three primary locations when needed.
• Provide administrative and operational support for the daily topping up and up-keeping of pantries located at various floors across three primary locations.
• Manage the daily operations of the gym, including timely follow-ups on any maintenance works required to the infrastructure.
• Provide administrative support and content to drive the monthly promotion
• Provide administrative and operational support to plan, organise and conduct up to two monthly complimentary employee-related initiatives to improve employee productivity across the three buildings, such as sourcing and deployment of food trucks.
• Provide on-site wayfinding/assistance (e.g. lost-and-found) for public visitors at the Public Concierge, the proposed manpower will escalate the service requests/status enquiries/feedback to the middle office via the Employee Relationship Management System (ERMS) for case resolution
• Provide logistics and AV support for events organised within the three primary locations when needed.

Requirements:

• Singapore Citizen/Permanent Resident
• Diploma in Business Management or relevant discipline
• Strong service excellence mind-set
• Good knowledge of Microsoft Office software/applications (e.g. Excel) will be advantageous

Other Information:

• Location: Bukit Gombak, Hillview & Depot Road (Might have to rotate between 3 different locations Bi Weekly)
• Salary: $2,200 - $2,700
• Performance Bonus
• 14 Days Annual Leave
• Duration: Contract until Jan 2029
• Working hrs: Monday to Friday: 8.30am to 6.00pm (Hours might be staggered subjected to team lead)

"This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA."

Summary:

• Customer Service in logistic industry (Air & Sea)
• Basic salary up to $2400
• Location: Changi
• 5.25 days work week
• 9.00 - 6.00pm
• Entry level / Fresh grad are welcomed to apply

Key Responsibilities:

• Provide support to the customers / overseas agent by handling sales quotation and other inquiries for air
• Arrange air export booking with airlines
• Handle air export billing and invoice
• Liaise with operation team for shipment arrangement
• Perform other ad hoc duties as requested

Key Requirements:

• Bilingual in English and Mandarin to deal with Mandarin speaking clients
• Basic computer skills (ie Microsoft Office)

Interested applicants, please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to the collection, use, and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

Please be notified that only shortlisted candidates will be notified.

Your recruiter for this job: Stella

WhatsApp me @ 8772 4117 for a prompt response to your enquiry!

Stella Aw Yong See Hui | R24121552

Recruit Now Singapore Pte Ltd | EA No: 21C0845

Main duties:

• Provides technical support for sales staff, including installation, commissioning, testing and maintenance of all products handled by the respective divisions in the region.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently

Our client, a Leading Investment Bank, is looking for Front-Office Application Support. The successful candidate will provide technical expertise and operational support for critical trading platforms and front-office applications.

Key Responsibilities

• Provide hands-on support for front-office trading applications, ensuring availability, reliability, and optimal performance.
• Identify, analyze, and resolve technical issues in a timely manner while adhering to incident management processes.
• Work closely with traders, sales teams, and other front-office stakeholders to address application-related queries and issues.
• Conduct post-incident reviews and implement solutions to prevent the recurrence of issues.
• Utilize monitoring tools to proactively detect and address potential system issues.
• Support the deployment of application upgrades and enhancements, ensuring minimal disruption to business operations.
• Maintain accurate documentation for systems, workflows, and incident resolutions.
• Ensure that applications operate within regulatory guidelines and standards.

Key Qualification

• Strong knowledge of Linux/Unix systems and scripting (Shell, Python, etc.).
• Proficiency in database management and SQL queries.
• Familiarity with network protocols and application monitoring tools (e.g., AppDynamics, Splunk).
• Understanding of front-office trading systems and workflows (e.g., Equities, Fixed Income, FX).
• Experience working with Order Management Systems (OMS) or Risk Management platforms.
• Excellent communication skills to interact with non-technical users and technical teams.
• Strong analytical and problem-solving abilities.
• Ability to manage high-pressure situations and meet strict deadlines.
• Previous experience in a similar application support role within an investment banking or financial services environment.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 16C8291) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Charlie Kim @ [email protected] (EA Registration number: Reg No: R23112483)

Job Responsibilities

• Manages and handle incoming & outgoing emails
• Ensures cases are sent or attended within the standard turnaround or within the agreed turnaround time to customers.
• Working with team members to ensure the Service Level for Emails, Letters, Faxes Payment Advice and Social Media management are met daily.
• Render support to submit waiver requests for those waiver cases submitted via IVR
• Adherence to the rules and guidelines as per the Bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests and Social media management.

Our client is a Science Industry. Due to their current expansion plan, they are looking for a Site Support Specialist (Inventory Management) to join their team, in hopes of developing the current high performing team. They are located in the West.

Job Responsibilities:

• Manage delivery of laboratory supplies (consumables, chemicals, reagents) from suppliers to customer stockrooms and points-of-use
• Perform goods receipt in ERP systems upon receiving supplies
• Monitor and adjust stock levels based on usage data, ensuring timely replenishment
• Conduct inventory checks to ensure products are within recommended levels and not expired
• Deliver supplies to customers' work areas reliably
• Provide site support for inventory management services as per customer requirements
• Maintain cleanliness and organization in stockroom and point-of-use areas

Requirements/Qualifications:

• ITE or Diploma in Science or related discipline
• Experience with ERP systems and logistics preferred
• Intermediate proficiency in Microsoft Office

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

The client is an insurance broker firm that partners with private banks to provide wealth management solutions to the UHNW individuals. They are seeking to expand their sales support team so provide greater support to their expanding sales team.

Job Description

• Maintain service standards to develop and improve customer satisfaction and retention
• Ensure that all customer requests are handled in a timely and consistent manner
• Ensure that all transactions are in adherence to regulatory, compliance and internal audit requirements
• Support sales team to provide excellent service to high net-worth clients to achieve client retention
• Partner customer, Business Support and service providers to ensure timely transaction processing and service delivery of customers’ requirements and enquieries

Experience & Skills required

• Minimum diploma required
• Good effective communication skills
• Analytical and logical thinking

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days please accept this as notification that you have not been shortlisted.

EA Licence No: 11C5502 | EAP Registration No: R2199597

Working within the Embedded SRE organisation, the Application Support Analyst will be handling the day-to-day operations including handle, triage and escalate on alarms and issues that may arise.

Job Responsibilities

• Provide Level 1 troubleshooting support and response, and be on rotational standby.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our alarms and alarm response.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.
• Open to work shift work and be on on-call rotation.

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI