Customer Service & Admin Representative

East / 5 Days

$2500 - $2800

Professionally handling and responding to customer enquiries within the required response time and maintain high level of service

Attend and respond with propose writing to all customers feedback via emails, social media, phone calls and other channels

Take ownership of escalation, corrective actions to resolve customer issues

Maintain a high and consistent level of support quality across various departments

Compile customer feedback and provide advisory to management by generating monthly data

Booking of schedule on installation / delivery

Assist in documenting and reporting quality levels and KPIs

Develop and improve SOP for handling customer complaints

Ad-hoc administrative duties as assigned

• Handling customer orders and quotations, shipment documents for Sales and Marketing Division
• Handle the inventory status, prepare the stock and sales report
• Coordinating logistics, scheduling orders
• Follow up sales orders and tender
• Answer phone calls and inquiries
• Support team to maintain the relationship with clients
• Ad hoc duties as assigned.

Requirement:

• Diploma or NITEC or Diploma in any discipline
• At least 1 year of relevant experience
• Excellent communication skills
• Good team player

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume [email protected]

EA License No: 13C6305

Reg. No.: R1872398

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us..

Brief Summary:

• Basic $3800 - $4200 (Depends on experience)
• Mon - Fri; 9.00am to 6.00pm
• Working location: Lower Delta Road
• Permanent role

Job Responsibilities:

1. Lead and motivate a small customer services team.
2. Handle customer issues and complaints.
3. Collaborate with suppliers and vendors, including key carriers, to enhance services.
4. Drive top-line growth through retention, penetration efforts, and business development.
5. Regularly review and optimize business processes and customers' SOP.
6. Review service experience, discuss improvements, and build relationships for business growth.
7. Audit responsibilities for filing and updating customers' and suppliers' records in iFMS.

Job Requirements:

• Min. general degree or professional diploma in business / sales & marketing / logistics.
• Min. 1-2 years of relevant experience leading a team in the logistics industry.
• Proficient in Portnet is an advantage.
• Pass Singapore Customs Declaration Test is an advantage.

For consideration, kindly submit your CV by clicking “APPLY NOW” or TEXT +65 9422 1220 for confidential discussion.

*Only shortlisted candidates would be notified*

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R22111807 | Yap Teng Hui

As a Pet Groomer, you will help manage the day-to-day business operations of the Pet Grooming Centre.

Being part of the retail team, you help to build and develop a dynamic team who understands the business objectives and the importance of having the ability to deliver a Pet Lovers Centre customer service & shopping experience that is a cut above the rest.

Your roles & responsibilities include:

• Manage the day-to-day business operations of grooming centre within the retail store;

• Ensure all grooming appointments properly scheduled;

• Ensure pet grooming equipment are well maintained;

• Perform pet grooming based on the best practices and customers’ needs;

• Ensure workplace safety, hygiene level and cleanliness of the grooming centre;

• Ensure safety of pets throughout the grooming process;

• Ensure that all pets are well taken care of and in compliance with AVA guidelines;

• Highlight abnormalities of pets to the customers to avoid unnecessary conflicts or misunderstanding.

Job Requirements

• At least 2 to 3 years of experience in cutting & shaving furs for dogs/cats/rabbits.

• Possess SKC/DGA Class “C” Certificate.

• Able to supervise and oversee the role of Assistant Groomers.

Interested Applicant, Whatsapp to 98272969 to apply

6 days work week, including weekends and public holidays

Commissions and Sales Incentive Pay

Annual Variable Bonus

Benefits: Medical Reimbursement, Health Insurance, Quarterly Meal Allowance, Team Bonding, Long Service Award, Medical Reimbursement, Health Insurance, Staff Purchase Discount, Company Uniform Provided, etc.

We regret that only shortlisted candidates will be notified.

Responsibilities

• Provide customer support by responding to request with details analysis of issues to meet customer needs.
• Identify and provide reliable solutions for all technical issues to assure complete customer satisfaction.
• Works with other engineerings, sales, and production team and serve as liaison between company and customer to resolve problem arise during and after new implementation.
• Require proficient level of product knowledge and application to understand demands of customers.
• Coordinate with sale team on routine technical issue and make sure proposed solution to be integrated with current production system.
• Visit key customers to support specific design problems or competitive situation.

Requirements

• Bachelor’s Degree in Material Science, Applied Physics, Microelectronics or other relevant Engineering studies.
• Minimum of 3-5 years of providing technical support, product applications in semiconductor industry.
• Demonstrating project management abilities with strong communication skills to customers.
• Able to work with engineer & sales team on industry trend opportunities to help future growth.

To apply, please click "Apply Now" or visit www.gmprecruit.com and search for job reference: 21161

GMP Technologies (S) Pte Ltd | EA Licence 11C3793 | EA Personnel: Novita Widjaja | Registration No: R22105960

S3 aims to provide the best quality of post-stroke care in the community so that our clients and their families are able to rebuild their lives after stroke. With advanced technological equipment and stroke focused programmes, S3 is able to provide an environment for stroke survivors and their families to enhance their physical, mental, social, and emotional health.

The incumbent will work with a multidisciplinary team to provide an effective and efficient therapy session for stroke survivors and to develop innovative solutions to serve the clients.

Duties and Responsibilities:

• Conduct speech and language specific assessments for clients during admission and periodic reviews
• Design plans and conduct speech and language interventions for clients using evidence-based practices
• Provide individual and group interventions for clients
• Assist in the discharge planning and care plan for clients
• Participate in case discussion with care team
• Assist in the development and review of rehabilitation and wellness programmes for clients
• Training and supervision of therapy assistants

Job Requirements:

• Degree in Speech Therapy.
• Minimum 2 years of relevant experience
• Full registration with Allied Health Professions Council.
• A valid certification in Basic Cardiac Life Support with AED.
• Must have an interest to work with elderly and persons with disabilities.
• Patience and gentle disposition with empathy and strong listening skills.
• Able to converse in English and at least one other local language is preferred.
• Candidate must be willing to commute between our 2 centres (Lengkok Bahru and Jurong Point Shopping Centre). MRT accessible.

Interested applicants are invited to send your updated resume stating your current and expected salary to: [email protected].

Basic $3,500 - $3,800 (depends on experience)

Working hours: Monday to Friday, 8.30am - 6pm

Location: Toh Guan

Job Scope:

• Provide administrative support to the Sales Team.
• Assist the sales team to prepare quotations.
• Manage day to day sales enquiries via phone and/or email.
• Monitor shipments and liaise with ops team to provide information and updates to customers.
• Provide contact window to support customers’ enquiries on behalf of the sales team.

Requirements:

• Min. 1 year of experience in Freight Forwarding

For consideration, kindly submit your CV by clicking “APPLY NOW” or text +65 8306 8603 for confidential discussion.

MTC Consulting Pte Ltd | 15C7752

EA. Registration No.: R23116335 | Poh Sook Hooi, Amanda

Reporting to the Manager, you will be supporting key administrative matters for the learners that would include credit transfers and exemptions, candidature, leave of absence, module registration, tuition fee/grants and appeals.

Responsibilities

• Assist in credits transfer and exemptions, candidature, leave of absence, module registration, and tuition fee/grant-related matters.
• Assist in resolving appeal cases within required timeline.
• Manage related enquiries and communication with all internal and external stakeholders, including our overseas universities partners and learners
• Support in any other administrative matters and projects as assigned.

Requirements

• A-Level qualification/Diploma from a recognised institution
• Proficient in Microsoft Office applications
• Good communication skills with a strong command of written English.
• The ability to work independently while demonstrating excellent teamwork.
• A detail-oriented and meticulous approach to tasks.

Interested candidates are invited to submit their MS Word formatted CV with the current and expected salary remunerations.

• JonDavidson Pte Ltd • EA Lic-22S1412 • MOM Reg No-R1440770 •

Responsibilities

• Process and follow up on Credit Card applications
• Conduct instruction form from Customer Hotline & customer and handling and resolving customers’ feedback/complaints
• Conduct KYC or KYC review on new and existing customers
• Assist in Credit Card risk control
• Assist in daily operations for Credit Card back-office
• Back up on other staff's duty such as system testing, settlements, data reporting as and when necessary
• Handle other ad hoc duties like packing of credit card , monthly statements etc.

Requirements

• Bachelor’s degree or above , preferably in Banking and Finance or related discipline
• Minimally 1-2 years of relevant customer service experience

We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at www.persolkelly.com.sg I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E

EA Registration No. R1653100 (Goh Jia Zhen Crystal)

Responsibilities:

• Close collaboration with the sales department
• Communicating with interested parties to fully grasp the projects' technical specifications
• Providing estimates and offering clients technical support
• Developing system designs and schematics ready for submission to tenders

Requirements:

• Min Diploma in electrical engineering, electronic engineering, or a similar field is required
• At least one year of related experience
• Good communication skills
• Familiar with Microsoft Office tools

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us

Job Description:

1. Provide services of foot reflexology

2. Daily open door before business operation at 9:30am

3. Preparation of necessary work for the daily operations

4. Collect payment for every customers after servies provided/completed

5. No experience required, preferably require 2 years or above job experience

Business hours:

10am to 10pm

Salary range between $1,400 to $3,000

To apply, Call 96231388

RESPONSIBILITIES

• Install, maintain and repair machinery, equipment, pipe and electrical systems in commercial or industrial establishments.
• Carry out inspections and tests on machinery and equipment.
• General servicing of machines or equipment to detect malfunction and discuss machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine.
• Dismantle/repair defective machines and equipment and installs new or repaired parts.
• Clean and lubricate shafts, bearings, gears, and other parts of machinery.
• Install and repair electrical apparatus, such as transformers and wiring, and electrical and electronic components of machinery and equipment.
• Inspect/check of lay out, assembles, installs, and maintains pipe systems and related hydraulic and pneumatic equipment, and repairs and replaces gauges, valves, pressure regulators, and related equipment.
• Install, program, or repair automated machinery and equipment such as programmable controllers.
• General report writing for internal and external customers.

REQUIREMENTS

• Minimum Diploma in Electrical/Mechanical Engineering or equivalent.
• Min 2 years’ experience in service, installation, site commissioning related.
• Knowledge of compressed air systems is an advantage.
• Dynamic and able to adapt in a fast-paced environment.
• Team player as well as the ability to work independently.
• Valid Class 3 Driving License.

• Adheres to principles and practice of infection control, health and safety
• Ensures equipment is clean, safe and in good working order and reports any defects to CNM / RN in charge
• Replenishment of medical consumable items for daily usage including cleaning and preparing of working trollies, including of white bags preparation
• Assists with pre/post dialysis specifications: weight, temperature and other vital signs of the patient
• Crowd control and distribution of patient dialysis cards
• Serves refreshments to patients
• Reports incidents / accidents immediately to the CNM / RN in charge
• Participates in nursing shift handover sessions and continuous quality improvement projects

Requirements

• Willingness to learn
• Good interpersonal skills and communication skills

For interested applicants, please send in a copy of your most recent and updated resume to [email protected]

Alicia Cheong Ling Wei

R1104785

Recruit Express Pte Ltd

EA License No. 99C4599

We are seeking for a motivated and disciplined individual to do hands-on gardener job in indoor and greenhouse area.

Requirements:

• Physically fit to lift at least 10kg item
• Able to work under outdoor/greenhouse condition
• Willing to do soil work
• Experience in working with plants is preferable

Salary and benefits are commensurable to working experience of the candidate. Benefits include annual leave, medical and flexi-benefits, etc.

*For Part-Time position, salary and benefits will be prorated accordingly.

Interested individual should send their applications (including a cover letter and curriculum vitae) to:

Dr URANO Daisuke

Principal Investigator

Temasek Life Sciences Laboratory Limited

Email: [email protected] and [email protected]

(Please note that only shortlisted candidates will be notified)

We are working with a leading Investment Bank, where they are looking to expand its Application Support team for its Front-Office trading system supporting Derivatives products. The successful candidate will work closely with the business and technology teams and will be an exciting opportunity to gain front-office experience.

Responsibilities:

• Support front office applications used in Derivatives trading, ensuring prompt issue resolution.
• Collaborate with stakeholders to investigate and resolve application-related problems.
• Monitor system performance, identify potential issues, and implement preventive measures.
• Conduct root cause analysis and implement solutions for incidents.
• Assist with user acceptance testing and application upgrades.
• Provide input to development teams on enhancements and bug fixes.
• Maintain documentation and deliver user training.
• Stay updated on industry trends and best practices.

Requirements:

• Bachelor's degree in Computer Science or related field.
• Preferably experience in front-office application support for Derivatives (Fixed Income / Equities) trading, less experience / other asset classes will be considered.
• Knowledge of front-office trading systems, OMS, and market data platforms.
• Proficiency in Excel macro and VBA.
• Experience with scripting languages (Python, PowerShell, Bash, etc.).
• Knowledge of SQL and databases.
• Familiarity with Linux/Unix operating systems.
• Understanding of agile methodologies and ITIL best practices.

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Lu Zhang @ [email protected] (EA Registration number: Reg No: R22105986)

An exciting role within our Customer and Service Excellence team that supports the GetGo Singapore community. Reporting to the Community Management Team Lead, you will have the opportunity to work closely with various business functions such as Finance, Customer Experience and Enforcement. You will adopt a data-driven and community-centric approach to build and nurture hundreds of thousands of customers across their journey with GetGo.

Day to Day Activities

• Proactively support our users in lost and found cases and ensure log entries are accurate
• Review, resolve, and respond to GetGo customer(s) disputes submission within a defined timeframe
• Process reimbursement submissions by users and ensure accurate verification
• Verification process includes verifying photo evidence submitted to match booking records
• Correspond with users to request for additional information, i.e. photo evidence, booking or payment details
• Execute exceptional handling for pre-defined cases referencing on existing procedures and processes
• Manage reimbursement and disputes using Google Sheets, and instruct Finance to process reimbursement payments once verification is complete

Who We Are Looking For

• Passionate team member who loves to serve!
• Currently pursuing or recently completed a Diploma / Degree in Business Administration, Communications, or related field
• Excellent written and verbal communication skills
• Ability to adapt quickly to changing circumstances and flexible in work approach
• Proficient in MS Office, Adobe and Google Suite applications

Why You Should Join Us

• Be part of the fastest growing and largest carsharing technology company in Singapore
• Achieve meaningful objectives as part of a mission-driven and values-based organisation
• An opportunity to experience an open, inclusive, and culture-first work environment

Strong Personal Alignment With Our GetGo Values

• Get it going!
• Stay curious and humble
• Drive innovation & improvement
• Keep it simple
• Empathise deeply
• Collaborate for success
• Enjoy the ride

Job Descriptions:

• The primary functions are to support daily Sales Team requirements on trade support and maintenance of P&L and Market Risk Management, on-boarding requests, and ad hoc desk requirements.
• Perform various operational reconciliations on trade date and post trade date to ensure successful trade flow and books and records are correct.
• Manage real-time trade booking exceptions internally between the trading desk and sales force and Back Office.
• Assist with project initiatives designed to improve and streamline existing processes
• Monitor trade flow exceptions and perform necessary resolution.
• Respond to inquiries from trading and sales force
• Maintain liaison with the Front Desk, Back Office, Comptrollers, Auditors, Head Office and IT support on issues related to P&L reporting as assigned
• Ensure compliance with all relevant policies and procedures.

Period:

• 1 Year Contract

Location:

• Raffles Place

Working Hours:

• Monday to Friday, 9am to 6pm

Salary:

• Up to $3,500 (depending on experience)

Job Requirements:

• Minimum diploma in working experience in trading floor experience and basic understanding of fixed income, FX and derivative instruments
• Strong Excel skills; VBA macros a plus.
• Knowledge of Bloomberg TOMS a must and understanding of other trading systems (e.g. Murex) a plus.
• The ability to work in high-pressure situations
• Strong written and verbal communication skills, including client relationship management.
• Problem Solving Skills: ability to identify complex risks early and develop actionable mitigation plans.
• Must have good prioritization and multi-tasking skills—adaptable.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

Responsibilities:

• Conduct due diligence and checks on new tenants and existing tenants prior to the issuance of Lease offer for new lease and renewal.
• Prepare lease offers & other lease documentations and updating of lease data to system.
• Liaise with external solicitors on preparation of lease documentation for all parties’ execution via DocuSign and monitor status.
• Update Deals Done/Marketing Fee report.
• Notify affected tenants of area after survey – compute revised rent, service charge and security deposit after survey; collect shortfall and up-stamp fee (as applicable); perform lease change to Contract via system.
• Prepare Supplemental letter for lease extension; liaise with tenant on execution of the document; and complete e-stamping in IRAS portal.
• Prepare letter of consent for novation/assignment of lease. Liaise with external solicitor on the preparation and execution of the agreement/deed.
• Generate cashflow from system for monthly rental billing.
• Prepare refund of deposits via system upon lease expiry or earlier lease termination.
• Monitor Gross Turnover Sales Figures (GTO) of retail tenants with GTO component including monthly submission of GTO and yearly submission of audited statement/statutory declaration. Update GTO data in system for billing.
• Submission of quarterly URA survey report via URA website.
• Preparation of any leasing related documentation.
• Any other duties to be assigned by the reporting supervisor as required.

Period:

• 2 years contract

Location:

• Tanjong Pagar

Working Hours:

• Monday to Friday: 8.30am – 6pm

Salary:

• up to $4000

Requirements:

• Degree / Diploma in Business, Estate Management or equivalent
• Minimum 3 years of relevant experience in the real estate industry, preferably in the leasing sector
• Good interpersonal, written and communication skills
• Team player who is also independent, meticulous and customer service oriented

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Reg No: R1111404)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)

3 Shenton Way, #19-01 Shenton House, Singapore 068805 T: 6337 3183 | F: 6337 0329 | W: www.successhrc.com.sg

• Greet guests and confirm reservations.
• Provide excellent customer service and attention to detail.
• Maintain positive ongoing relationships.
• Maintain high ethical standards and professionalism.
• Multitask and prioritize as necessary to meet customer needs.
• Represent the company with integrity and dedication.

• Plan, supervise and implement the programme for the class in accordance with Centre’s policies and framework.
• Prepare the lesson plans, Conduct evaluation of lessons and Submit periodic reports.
• Classroom management.
• Ensure safety and hygiene of the children.
• Ability to work independently as well as within a team.
• Maintain good communication with the parents and Participate in parents’ discussion groups.

· Job Requirements:

• Minimum with a Diploma or Certificate in Early Childhood Care & Education - Teaching (DECCE-T or CECCCE), Diploma in Child Psychology & Early Education
• GCE 'O' Level credit in English with a minimum of C6 grading
• Good communication and interpersonal skills
• Have a passion in teaching young children.
• Possess excellent communication and interpersonal skill.
• Locations: East / North region

Check out www.abercare.sg for more details

Interested applicants may send in your resume to [email protected]

Abercare.sg | EA License No. 18C9070 | KOH SU WEN, CLARISSA| Registration No. R24119504

Jobscope

• Providing frontline customer service and handle counter registrations, scheduling appointments
• Collection of payments and basic admin duties
• Liaise with patients and family members and educate on medical follow up appointments
• Assist medical professionals in daily clinic operations
• Other Ad-hoc duties

Job Requirements

• Min N/O/A Levels or Diploma in any studies are encouraged to apply
• Able to commit on 3 months contract to perm employment basis
• Customer service experience required
• Willing to walk and stand for long hours, dealing with patients in close contacts and comfortable to work in a hospital setting
• Office hours/ shift hours available
• Able to commence work immediately / short notice

All qualified applicants, please send in your resume to:

[email protected]

Please include your full working experience, education background, notice period, expected salary.

We regret to inform that only suitable candidates will be shortlisted for an interview.

Tricia Celestine Goh (R1981653)

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA License Number: 99C4599

Gifted & Talented Education Group

We are expanding and looking for motivated individual to join our team.

Customer Service Executive / Manager

(Full Time and Part Time positions available)

Requirements

· All disciplines of study, min ”O” level or equivalent

· Minimum 2 years’ experience in customer service and admin duties

· Team worker with approachable and friendly personality

Job Scope:

· Front desk service and customer management

· Handle calls, emails and walk in enquiries

· Customer service and sales related matters

· Any other projects as assigned

Working Hours:

Off days: Two weekdays off

Weekend availability

Remuneration Package :

· Remuneration will commensurate with experience

· Career path which leads to centre manager

Please submit your resume stating your current and expected salary. We regret that only shortlisted candidates will be notified.

• Lead, mentor, and coach a team of customer service representatives to provide excellent service to co-living residents.
• Conduct regular training sessions to enhance the team's skills and knowledge.
• Develop strategies to enhance resident engagement and satisfaction.
• Implement initiatives to foster a sense of community within co-living spaces.
• Address resident concerns and issues promptly and effectively.
• Collaborate with relevant departments to resolve maintenance, billing, and other resident-related issues.
• Establish clear communication channels with residents to keep them informed of relevant updates and events.
• Act as a liaison between residents and internal teams to ensure smooth communication.
• Implement and monitor service quality standards to ensure a consistently high level of customer satisfaction.
• Work with other departments to streamline operational processes and enhance the resident experience.
• Prepare and present regular reports on customer service performance.

Qualifications:

• Bachelor's degree in Business, Hospitality, or a related field.
• Minimum 3 years of Proven experience in customer service management
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Problem-solving ability and a customer-centric mindset.

Details

• Immediate till 30 April
• $13 per hour
• 45min unpaid break for shifts more than 6hours

Location

• Joo Koon
• Simei
• Punggol

Responsibilities

• Responsible for stall opening, closing procedures, daily food preparation & duties assigned to meet the standard and quality set by the company
• Inspect supplies, equipment, and work areas to ensure conformance to established standards, i.e SOP, Hygiene and Safety Practices
• Attend to customer enquiries if required. Collect payment and have a positive attitude
• Monitor sanitation practices to ensure that employees follow standards and regulation
• Possess food hygiene certificate
• Able to stand long hours
• Able to do rotating shift
• Able to work on weekends and public holidays

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394 • Reg No: R23117066 (CHEW KIA ZHENG)

Key Responsibilities

• Work in the Production support team; Provide front-line support for incoming issues to ensure timely and effective resolution of user issues, queries and projects
• Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Actively manage all incidents and issues to proper closure – escalate issues as appropriate to necessary teams and management
• Analyse, document and track all actions taken throughout the lifecycle of the issue including decisions made, successful and unsuccessful actions taken, and final steps executed for resolution. Evaluate documented resolutions, analyse trends, and make recommendations to prevent future occurrences of similar issues
• Participate and collaborate with the development team in requirements gathering, clarification, and analyse impacts on issue or users requirements
• Assist the application development team as needed by validating fixes or enhancement to ensure problems have been adequately resolved
• Embrace standard Change Control Management practices, procedures and guidelines for application releases
• Engage vendor to provide solutions for the stability and sustainability of the production environment.
• Participate in annual DR/BCM activities or infrastructure related upgrade
• Utilize software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution

Key Requirements

• Knowledge in HIS Markit EDM solution, MS SQL database, Windows/Tectia scripts, control-m job scheduling
• Degree in Computer Science /Engineering or related disciplines
• 5-10 years of hands-on application management experience, preferably in the Asset Management business
• Strong skills in Windows batch, Tectia scripting, MS SQL Database, BMC Control-M Scheduler
• Good team player, Independent , proactive and self-starter with excellent interpersonal and communication skills

Good to have:

· Basic understanding of the front to back of Asset Management operations

· Experience working in an ITIL-driven environment, and working knowledge of ITIL principles