Yue Hwa Chinese Products is a dynamic and innovative company dedicated to providing top-notch IT solutions. We are looking for a motivated and enthusiastic Junior Desktop Support professional to join our team.

As a Desktop Support specialist, you will play a crucial role in ensuring the smooth operation of our IT infrastructure. Your primary responsibilities will include:

• Providing desktop support for end users utilizing Microsoft software.
• Conducting preliminary troubleshooting of infrastructure issues such as Wi-Fi, network, printer, and server problems.
• Deploying images for desktops and point of sales systems.
• Assisting with software installations, updates, and patches.
• Managing user accounts and permissions.
• Providing support for mobile devices and remote access solutions.
• Assisting with hardware setup & maintenance, including desktops, laptops & peripherals.
• Ensuring data backup and recovery processes are followed.

Key Responsibilities:

• Respond to and resolve technical issues reported by end users.
• Assist with the setup, configuration, and maintenance of desktop systems.
• Troubleshoot & resolve connectivity issues related to Wi-Fi and network.
• Provide support for printer and server-related problems.
• Deploy & manage desktop images for new and existing systems.
• Document & track issues using our ticketing system.
• Collaborate with other IT team members to ensure seamless support.
• Understand & troubleshoot basic networking protocols such as TCP/IP, DHCP, and DNS.
• Assist in maintaining network security and performance.
• Install, update, and troubleshoot software applications.
• Manage user accounts, permissions, and access rights.
• Provide support for mobile devices, including smartphones and tablets.
• Assist with remote access solutions and VPN configurations.
• Set up & maintain hardware, including desktops, laptops, monitors & other peripherals.
• Ensure data backup and recovery processes are in place and followed.
• Provide training and support to end users on IT-related topics.

Qualifications:

• Basic understanding of Microsoft software and operating systems.
• Familiarity with troubleshooting network, Wi-Fi, printer, and server issues.
• Basic knowledge of networking protocols including TCP/IP, DHCP, and DNS.
• Experience with deploying desktop images is a plus.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A degree in IT or a related field is preferred but not required.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to work with cutting-edge technology.

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Job Description & Requirements

The Customer Service is responsible for coordinating with customers, logistics operators, and customs officials to plan and track the movement of goods to ensure that they are cleared through customs or quarantine, as well as developing relationships with potential customers.

**Shuttle service is provided from/to Joo Koon

Job Responsibilities:

• Perform system data entries and related functions for customers and ”Internal Warehouse Management System” (iWMS)
• Coordinate with customers and internally for Operation and inventory-related matters
• Ensure all paperwork, system, and filing is completed on time and accurately
• Plan and follow up on Orders to ensure on-time delivery
• Generate accurate billing invoices, inventory reports, and related reports as per the required deadline
• Attend to customer inquiries and ensure all requests and issues are resolved
• Any other duties assigned

Job Requirements:

• Minimum O'level/N'level
• Good interpersonal, communication and analytical skills
• Able to work as a team player, pro-active, self-motivated and high sense of responsibility
• Entry level candidates are welcome to apply

Yio Chua Kang/ Kovan

12 Months Contract

9.30pm to 6pm (Mon to Fri); 10am to 2.30pm (Every Sat)

Job Scope

• Working in Call Centre environment
• Handle enquiries regarding full suite of products including personal and corporate accounts, loans, deposits, cards
• Troubleshoot issues and address customers' concerns promptly
• Provide product / service information when necessary
• Other ad hoc duties assigned

Requirement

• Minimum GCE N level with relevant work experience

Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.

• Basic up $3000
• Mon–Fri, 9am–6pm
• Location: Raffles Quay (Walkable distance from Raffle Place MRT)
• 2 Year Contract (Renewable) - Completion Bonus

Job Responsibilities

• Provide IT and video conferencing support to end-users.
• Install, configure, and refresh devices; manage deployment and retirement.
• Maintain inventory, wipe drives, and troubleshoot hardware/software issues.
• Install peripherals and document requests in the IT service desk system.
• Log and escalate service requests, ensuring timely and professional support.

Job Requirements

• Min Diploma in IT with 1 years’ experience in end-user support (hardware & software).

☎ Call 6817-2691

✉ WhatsApp 9422-1220

EA License No: 15C7752

EA Personnel No: R22111807

EA Personnel Name: Yap Teng hui

- Working Hours: Mon – Fri; 8am - 5.30pm

- Location: Airport Road

- Permanent

- Salary: Up to $7000 + VB

Key Job Accountabilities:

1. Process / Product Type

• In-charge of at least two repair processes and two product type
• Troubleshoot process issues
• Resolve daily production issues
• Technical Queries to OEM or Customer
• Assist in process investigation
• Writing worksheets for piece job pertaining to assigned process
• Generate process and qualify parameters
• Process improvements
• Cost Savings
• Basic trending for process parameters
• In charge of product type and rotate
• Link up with Authorities on matters pertaining to processes

2. Cap Setup

• To do First Article on new ESM repair procedures, SBs
• To do Capability Setup on new equipment or processes
• Design and RFQ for new fixtures/Jigs
• Carry out Tooling Review and Control
• Do submission for capability declaration

3. Documentation

• Publication Review (ESM, SB, ADs, TR, IC,) including process specification (AMS, ASTM, BS)
• Worksheet amendments
• In-house specifications amendments
• Publication Review (ESM, SB, ADs, TR, IC,)
• Review Manual updates
• Prepare FMM for machine
• Prepare Aviation HIRA for processes

4. Operation Support

• Provide Tech support to Operation
• Raise TVR, CDR for engine repair
• Raise TM, EB, EN,
• Attend, resolve and smoothened operations flow
• Review, investigate and provide solutions to Open Reporting issues raised by operation.

5. Investigation

• Assist in Investigation of engine component issues
• Carry out root cause analysis, provide recommendations for corrective and preventive
measures
• Follow up on investigation details and ensure no re-occurrence

6. Troubleshooting

• Resolve repair processes issues

7. Training

• Carry out training on repair processes and associated Standard practices

• Carry out training for first article processes

Salary:

• Up to $7000 + VB

Working Hours:

• Working Hours: Mon – Fri; 8am - 5.30pm

Period:

• 1 Year Renewable Contract

Location:

• Airport Road

Requirements:

• Degree in Mechanical, Aerospace or Aeronautical Engineering
• Have undergone at least 2 – 3 years of the on-the-job training
• 5 years working experience in Propulsion Engines and Components MRO Environment
• Strong Fundamentals in Engineering Drawing interpretations
• Understanding of Repair Processes is an added advantage
• Regulatory NDT requirements
• FAA 45 /EASA 145 regulations
• Strong analytical and communication skills
• Strong Interpersonal Skills
• Demonstrate high degree of initiative

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

[email protected] (Registration no: R1549023)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914

T: 6337 3183 | W: www.successhrc.com.sg

• Providing excellent customer service.
• Preparing food items according to established recipes and standards
• Adhering to food safety and hygiene standards at all times.
• Handling cash transactions and payments.
• Scheduling shifts and managing staffing levels to ensure adequate coverage.
• Managing inventory levels of food ingredients, packaging materials, and other supplies.
• Performing regular cleaning of the food store.
• Packing and preparing food deliveries.
• Assisting with other tasks and duties as assigned by management.

• Providing excellent customer service
• Preparing food items according to established recipes and standards.
• Adhering to food safety and hygiene standards at all times.
• Handling cash transactions and payments
• Performing regular cleaning of the store
• Packing and preparing deliveries for food delivery platforms
• Assisting with other tasks and duties as assigned by manager

Role: Call Centre Representative

Work Location: Woodlands/Yishun/Bendemere

Monthly Salary Budget: $2,000 to $2,500 maximum

Domain: Healthcare

Job Description:

ARC Tier 1 is required to work in a secure ARC environment. ARC is a type of call center that specializes in providing technical support or customer service for complex products or services. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an Advanced Response Center plays a critical role in ensuring that customers receive high-quality technical support and service for complex products and services.

ARC Tier 1 is responsible for provide first level technical support to customers. ARC Tier 1 will work closely with ARC Tier 2, TeamLeads & Technical Support Engineers to achieve this purpose. ARC Tier 1 is the first line of technical support. This team is responsible for basic customer issues/enquiries/request/alert. It is the same as 1st Level support which provide basic technical or non- technical support functions.

ACR Tier 1 functions and responsibilities (not limited)

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
• 1st level troubleshooting of in supported systems i.e. Workplace; Server; Network; Microsoft 365; Secure Access Service Edge; Point of Sale
• Security event monitoring
• Server and network availability and performance monitoring
• Password reset and unlock
• Perform log & route [to higher tier or Resolver Team(s)]
• Record and manage all transactions/ cases in Service Management System
• Broadcast notifications to the relevant parties
• Provide timely status update, follow up on cases escalated until closure within the service level agreement. Ensure daily tasks are executed according to the Standard Operation Procedure

We are a new e-commerce company selling fashion and accessories. Looking for freelance or ad-hoc logistics support. Flexible work hours, work as much or as little as you want with a minimum commitment of course; to be discussed. Job scope includes:

• organise goods and manage inventory
• packing and shipping fulfilment
• assistance in photoshoots

There is potential to grow this into a bigger role depending on your interest and capabilities, especially if you are interested in entrepreneurship, e-commerce and fashion. The pay will be between $12-20 per hour depending on experience.

We are looking for candidates who can:

• communicate well
• solve problems creatively
• learn and grow with the company's needs

A bonus if you have experience in e-commerce or are interested in content creation, marketing and live-selling.

Responsibilities:

• Serve and attend to customers

• To ensure that the tables set up are set according to the standard

• Maintains cleanliness at working station and service pantry for smooth operation

• Keep general appearance and maintenance of restaurant

• Follow correct sequence of service outlined in the Standard Operating Manual

• Clean and remove dishes from the table after service is completed

• Maintains excellent grooming standard at all times

• Other duties as assigned by superior

Requirements:

• Excellent communication and interpersonal skills

• Service-oriented and able to work in a fast-paced environment

• Excellent team player

• Cheerful personality

• Willing to work on weekends/public holidays

Morgan McKinley is looking for a motivated Call Center Representative (Shifting Schedule) to support our client, a global leader in consulting and professional services. Join a dynamic team and help provide exceptional service to users in need of technical support.

Key Responsibilities:

• Serve as the first point of contact for help desk support, responding to inbound calls.
• Resolve user inquiries during the initial interaction by providing effective solutions to public-facing issues.
• Collaborate with internal support and product teams to ensure timely resolution of issues.
• Maintain accurate documentation, manage incident tracking, and follow escalation protocols.
• Primarily handle direct customer interactions, including outbound follow-up calls to users requesting callbacks.
• Assist with email inquiries as assigned by the team leader.
• Address customer concerns via chatbot, managing a high volume of public-facing inquiries.

Requirements:

• Candidates must have a Diploma in any related field (Fresh graduates welcome to apply).
• Minimum of 1 year of experience in call center, or customer service.
• Strong communication skills and the ability to manage stress while handling a high volume of calls from the public.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345

Job Description

• Provide first call resolution to users who called into our hotline which is public facing, advising on issues
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents.
• Primaryresponsibilities are focused on customer contact
• Perform outbound calls to users who leave callback
• Handle emails as assigned by team leader
• Handle responses via the Chatbot
• Agent would need to be able to take stress of answering calls from members of public"
  oblems and queries.

Next Step

• Prepare your updated resume and expected package.
• Simply click on 'Apply here' or email to [email protected] to drop your resume
• All shortlisted candidates will be contacted.

Tamanna Bilandi

EA Licence No. 91C2918

Personnel Registration No. R2096241

Job Description:

1. Support of the sales team in organizing and attending sales events

• Update of contacts & Customer relationship activity in Salesforce (a CRM system)
• Follow-up on clients inquiry (before sales and after sales)
• Preparing quotation/agreement and contract management
• Assist the BDM to maintain client relationship with existing clients by regular follow-up visits, Query & issue gathering
• Follow up with Clients on a regular basis for SOA, pending payments
• Support sales account manager to develop new customer base by tender participation, cold calls & Introductory e-mails, etc
• Support sales team for weekly report/monthly report or clients analysis

2. Follow up activity with Client for Projects

• Follow up activity with Client for Project Updates & liaison with Operations team
• Co-ordinating with sub-contractors for tendering and pricing negotiations
• Arrange DHL or partner for Samples collection, follow-up on samples testing, reporting if necessary
• Take action for ON-HOLD samples
• Arrange sampling kit/product delivery
• Submit the invoicing application to account when the project is completed
• Operation for MEIMS (Lab testing software) and SAP (sales module only)

3. Liaison with Marketing for Realizing the companies digital marketing strategy (e.g. Brochures, Marketing tools, Presentation content, conferences)

4. Admin works and support sales team for some documents filling, reporting, presentation, etc

Job Qualifications

1. Junior college or above
2. Major - Marine engineering, Shipping engineering/officer, Lab testing, chemistry / biological science
3. Be proficient in office software; be practical and careful in work; with strong communication skills
4. At least 3 to 5 years of experience in similar role
5. Have experience in Maritime industry as priority
6. Have business-related knowledge background and understand business processes
7. Have team work spirit
8. Have good communication and presentation skills; be able to communicate with clients, including Sales team and overseas clients
9. Be fluent in English listening, speaking, reading and writing; be able to translate and interpret English standard
10. Proactive and self-motivated

Key Responsibilities

1. Operations CoordinationManage day-to-day operations, including vessel arrival/departure schedules and service requirements.
   Liaise with port authorities, agents, and service providers to ensure seamless execution of services.
   Oversee bunkering, provisioning, and other service arrangements as required.
   
2. Client ManagementAct as the main point of contact for vessel masters and clients, addressing queries and concerns promptly.
   Ensure all services are delivered in line with client expectations and contracts.
   Maintain strong relationships with existing clients and identify opportunities to enhance satisfaction.
   
3. Documentation and CompliancePrepare and review shipping documentation, including manifests, bills of lading, and port clearance documents.
   Ensure compliance with local and international maritime regulations and company policies.
   Maintain accurate records of services provided and costs incurred.
   
4. Cost Control and ReportingMonitor expenses related to vessel services and ensure cost-effectiveness.
   Prepare and submit operational reports, including cost analysis and service summaries.
   Assist in budget preparation and performance tracking.
   
5. Stakeholder EngagementBuild and maintain positive working relationships with port authorities, customs officials, and third-party vendors.
   Coordinate with internal teams such as procurement, finance, and operations to ensure efficient service delivery.
   

Qualifications and Skills

• Bachelor’s degree in Maritime Studies, Logistics, or a related field (or equivalent experience).
• Knowledge of marine and shipping operations, including port regulations and vessel requirements.
• Strong organizational and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills to interact effectively with diverse stakeholders.
• Proficiency in relevant software, including MS Office and maritime logistics systems.
• Ability to work under pressure and in a fast-paced environment.

To deliver excellent service quality at service counters which handle customer registrations and processing, enquiries and requests in accordance to service standards, processes and policies.

The individual is responsible to provide consistent and excellent quality services to the visitors, which may include VIP visitors, and to achieve service standards for frontline customer services.
Key responsibilities and functions include:
1. Receive and welcome the visitors with a polite and cheerful disposition
2. Register and enroll visitors facial recognition efficiently and accurately
3. Provide efficient queue management and crowd control where needed
4. Protect and maintain accurate and updated visitor records according to PDPA requirements
5. Key management including issue, return and accounting for all keys on a daily basis
6. Able to multitask and to work fast
7. Respond and explain appropriately to public enquiries and requests according to guidelines and policies.
8. Monitor attendance and prepare report as needed.
9. Comply and adhere to SOPs, policies, guidelines and processes
10. Flexibility to change roster should there be a need to.
11. Manage records, documents and files in support of required activities for pre-enlistment. This would include organising and updating records and files, scanning and uploading of documents to system.
12. To participate in digitisation exercises, organising files and documents as necessary.

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry


Special Knowledge or Skills:
• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

An IoT Field Service Technician is responsible for installing, configuring, maintaining, troubleshooting IoT devices such as Facial Recognition (FR), smart cameras, sensors, network devices, industrial IoT sensors and equipment. The role requires technical expertise, problem-solving skills, and the ability to work with both hardware and software components of IoT systems.

Key Responsibilities:

1) Installation and Setup:

· Install and configure IoT devices, sensors, and networks according to stakeholder requirements.

· Perform system integrations, ensuring that devices is able to communicate with the yard central system.

· Ensure network connectivity ie routers, Access Points, wi-fi is properly established for IoT systems.

2) Troubleshooting and Maintenance:

· Diagnose and resolve issues with IoT devices, networks, or platforms, both remotely and on-site.

· Conduct regular inspections and maintenance of IoT devices and systems to ensure optimal performance.

· Perform firmware and software updates on devices as needed.

· Address and resolve connectivity issues, sensor malfunctions, and data reporting errors.

3) Customer Support:

· Provide technical support and training to stakeholder on how to use and maintain their IoT devices.

· Address stakeholder inquiries and concerns, either on-site or remotely, ensuring satisfaction and efficient problem resolution.

· Assist with the integration of IoT systems into existing infrastructure and applications eg digital twin platform

4) Documentation:

· Maintain good records of all service activities, including installations, configurations, maintenance, and stakeholder interactions.

· Provide reports on system performance, usage patterns, and any potential improvements.

· Document troubleshooting steps, solutions, and maintenance schedules.

· Check on System upgrades and System Optimization from vendor

.

Required Skills and Qualifications:

· Technical Knowledge: Familiarity with IoT devices, sensors, cloud-based platforms, and networking protocols

· Troubleshooting Skills: Strong problem-solving abilities, especially in identifying issues with hardware, software, or connectivity.

· Communication: Ability to explain technical issues and solutions to stakeholder clearly and concisely.

· Networking Knowledge: Understanding of network infrastructure, IP addresses, routers, and firewalls.

· Hands-on Skills: Comfortable working with hardware, including installation, wiring, and setup.

· Field Service: Safety- oriented, need to have interpersonal skills to interact with stakeholders like P&M, Security, Ops teams to coordinate work task

Scope
Attend to emails and queries from users on bug reports
Install and deployment software applications
Install software updates and patching
Debug applications
Optimization of application performance

Requirements
Diploma/ Degree in IT or equivalent
Proficiency in .Net, JavaScript
Good initiative with interest in application troubleshooting
Fresh graduates may apply, training will be provided

Job Description:

• High volume data entry into accounting system.
• Handle and maintain full sets of accounts, which include Accounts Receivables, Accounts Payable, and day-to-day function of accounts activities.
• Assist in month-end closing and reconciliations.
• Timely preparation of monthly financial reports.
• Maintain proper filing of documents.
• Assist in audits.
• Any other duties assigned.

Job Requirements:

• Candidate with Diploma/Professional Certificate in Accounting or related function preferred
• Prior accounting experience preferred.
• Proficient in Microsoft Office applications, especially Excel.
• Knowledge of MYOB highly advantageous.
• Meticulous, organized, and have a keen eye for details.
• Able to work well under pressure and meet tight deadlines.

Responsibilities

• Monitor and evaluate the quality of channel operations processes to ensure compliance with organizational standards and guidelines. This includes performing sample checks on contact centre agents’ email response to citizens.
• Conduct regular audits, prepare quality reports, and recommend improvements to enhance efficiency and customer satisfaction.
• Develop and maintain quality control policies, training materials, and operational documentation.
• Collaborate with the team lead to identify root causes of process inefficiencies and implement corrective actions.
• Provide regular training and guidance to the operations team on quality standards and best practices.

Requirements

• Diploma or Bachelor’s degree in Quality Management, Business, or a related field.
• Minimum of 3 years of experience in quality assurance, preferably in a channel or operations environment.
• Detail-oriented with strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Responsibilities

• Support the execution of daily channel operations, ensuring smooth handling of inquiries, escalations, and issue resolutions.
• Act as the first point of contact for channel-related issues, ensuring timely resolution and escalation when necessary. Develop responses for clearance with ServiceSG’s Service Transformation & Planning Team.
• Troubleshoot operational problems, document cleared responses, and maintain a knowledge base for future reference.
• Collaborate with the Quality Assurance Specialist to implement process improvements and support training initiatives.
• Provide feedback to the team lead regarding recurring challenges and opportunities for improving processes.
• Maintain accurate and up-to-date records of operations activities and provide administrative support to the team.
• Communicate and coordinate with internal and external stakeholders to address operational challenges.
• Assist in preparing reports and metrics for internal reviews and meetings.

Requirements

• Diploma or Bachelor’s degree
• 1 to 3 years of experience in customer service or support, preferably in a channel operations environment.
• Strong organizational, time management, and multitasking skills.
• Strong communication and problem-solving skills, with a proactive attitude.
• Familiarity with CRM systems and support tools is an advantage.

Angela Teh Ling Wei (CEI No.R1104464)

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted

Service Analyst

This role is with the IT Service Delivery Team, reporting to the Service Delivery Manager. This team is responsible for Service Operations – the structure and processes which ensure accountability, oversight and auditability throughout the team.

ServiceNow is the platform used by IT and the business for many of their processes/applications. This application is owned and developed by this team.

Main Duties and Responsibilities:

• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Competencies Required:

• Excellent interpersonal skills
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules
• Extremely organised, diligent and methodical individual
• Initiative, willingness to seek and achieve improvements to processes and technology
• Ability to work as part of a team
• Good time management/planning – manages personal workload effectively, sets realistic and achievable targets and delivers those targets
• Sound problem solving and investigative skills
• Desire to follow best practice and development standards as agreed within IT
• Enthusiastic and self-motivated
• Can demonstrate confidence when placed in new or unusual situations
• Commitment to the delivery and improvement of a first class support service
• Keen to learn new skills
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

• Experience in application support role for min 5 years for support and good knowledge of Java, Unix/Linux, SQL
• Experience in Unix commands , SQL queries
• Experience in programming languages such as JAVA/J2EE.
• Knowledge of web applications, batch jobs, JBOSS, MariaDB, SQL, Shell
• Knowledge of Job scheduling, MQ setup
• Dynamic individual with thirst to learn
• Strong team player with excellent inter-personal skills & ability to meet SLAs

Company Overview:

At BIPO, we are a global leader in HR services, delivering innovative, award-winning solutions that simplify and enhance HR operations. Our cloud-based Human Resource Management System (HRMS) streamlines processes, enabling businesses to scale efficiently while staying agile in a fast-evolving world. Our comprehensive services—spanning Payroll Outsourcing, Attendance Automation, HR Consulting, Recruitment, and Flexible Employee Management—modernize HR functions, allowing businesses to focus on growth as we handle their HR complexities.

Why Join BIPO:

BIPO stands out with its dynamic, fast-paced culture that champions innovation, collaboration, and adaptability. As part of a global team spanning over 40 countries, you’ll work alongside passionate professionals shaping the future of HR. With headquarters in Singapore and R&D centers across APAC, we drive growth and innovation with a diverse, forward-thinking workforce.

Since 2004, BIPO has built a vast global network, delivering cutting-edge HR solutions in over 40 countries. Joining BIPO offers the opportunity to make a meaningful impact, collaborate with industry leaders, and grow your career while shaping the future of HR. The possibilities are limitless—be part of our success story!

What you'll be doing

• Payroll Product system analysis and solution provider
• To be independent and an expert in HRMS Payroll related product
• Technically analyze existing payroll system, functional requirement and provide system solution or areas of impact will there be any enhancement/customization/system issues bring up by the team
• Read the system source codes and advise on the behavior or feasibility of the requirements
• Review the technical specification document and provide a detail or sufficient content to the Development Team
• Discuss and Work with Research and Development (R&D) team for any required discussion pertaining to the system and solution design
• Strictly follow the process and ensure proper documentation (functional/technical specification) is in place
• Ensure effective communication to the respective team(s) involved
• Take overall responsibility and actively follow up the tasks assigned to ensure the deadline is met

What we're looking for

• Bachelor’s degree holder in Computing and/or Information System
• Hands-on experience in HRMS/HCM modules and technical analysis / system design experience
• Proficiency in the English language and an additional Asian language is advantageous to effectively communicate with a diverse group of stakeholders.
• Able to work in a fast-paced environment

Customer Service

(Freight forward)

• Working days: 5 days
• Working hours: 9am - 6pm (Mon to Fri)
• Location: Redhill
• Salary: S$ 2,500 - 3,500

Responsibilities:

• Handle day to day operations and transaction in the forwarding area
• Arrange bookings for shipping documents e.g.shipping orders, shipping notes, B/L etc
• Ensure timely dispatch of shipping documents

Requirements:

• At least 1 - 2 years of relevant experience

Apply now for Interview arrangement

Daniel Wong | Senior Consultant | Reg No: R2095781

The Supreme HR Advisory Pte Ltd | EA No: 14C7279