ASEANet Manpower Consulting Is a boutique search firm and our founder and consultants have years of experience from various industry and businesses background. Our expertise include Executive Search, Permanent Placement , Career Transition and Talent Development.

We connect outstanding people with the best Innovative Companies.

ASEANet Manpower Consulting offer different specialisms including:

Accounting & Finance, Admin & Secretarial, Banking, Construction, Engineering, Events, Education, Financial, F&B , Healthcare & Medical, Supply Chain & Logistics, Manufacturing, Retail, and Information Technologies.

With our professional recruitment service, we can assist you with your desired career path.

Contact us for a FREE Consultation.

We believe that YOUR SUCCESS - IS OUR MISSION.

Join our prestigious Hotel client's Team

Multiple exciting position available

Job Responsibilities:

· Registering of arrival guest and handling of departing guest’s folio in accordance to hotel act requirements.

· Supervise all minibar records, financial postings, inventory, and late charges.

· Provide and perform foreign currency exchange accordingly to MAS requirements.

· Upsell or sell rooms with the correct method designed in order to maximize revenue and occupancy.

· Ensure all necessary down time reports are being saved in PDF softcopy format and backed up accordingly.

· Perform non-refundable charge, modifying of registration cards, room move (life/dead), assigning of arrival guest rooms, and handling of enquiry emails.

· Coordinate with Housekeeping department to make sure all arrival rooms are cleaned and all special room amenities are placed in room prior to guest arrival.

· Creating of room reservations and controlling of extranet bookings during the absence of reservations department.

· Handle pay out and cash refund with care.

· Attending to phone calls and guests’ queries.

· To ensure the Private/Patio lounge and work station cleanliness/image.

Job Requirements:

· GCE 'O'/'N' levels and above.

· Entry level candidate are welcome to apply as Training will be provided.

· Experience in Hospitality, Customer Service, Guest Relations and Services or equivalent.

· Cheerful personality and excellent customer service skills.

· Other required Skill(s): knowledge of sales, cash handling.

· Able to work rotating shifts, including night shift, during weekends & public holidays.

· Other required Skill(s): knowledge of sales, cash handling

Candidates with more experiences may be considered for Senior role.

Chua Mui Khim

( EA Registration Number : R22104766)

ASEANet Manpower Consulting Pte Ltd

(Co Reg : 202141565E / EA License: 21C0866)

We regret to inform that only shortlisted candidates will be notified

*GOV* EUCD Manager | Service Delivery

• Working arrangement: Hybrid working arrangements
• Working location: Central
• Salary Package: Up to $8,500 + AWS

Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services. You'll have the opportunity to lead innovative initiatives, drive standardization across desktop services, and enhance user satisfaction within a supportive and collaborative work environment.

Job Responsibilities

• Provide essential enterprise-level end-user computing services, ensuring high availability and reliability.
• Plan and execute new initiatives and enhancements that leverage innovative endpoint technologies to drive organizational efficiency and user satisfaction.
• Collaborate with team leaders and outsourced service providers to plan, manage, and deliver projects aimed at maintaining, enhancing, or developing new desktop services.
• Lead projects to standardize desktop services across the organization, reducing operational overhead and improving service delivery and user satisfaction.
• Supervise and maintain desktop services, ensuring alignment with organizational standards and service level agreements with outsourced providers.

Requirements

• Degree in Computer Science, Computer or Electronics Engineering or Information Technology or equivalent
• Minimum 5 years of relevant working experience in designing, planning, deploying and leading enterprise level ICT infrastructure for end point services
• Good technical knowledge of end point technologies as primary practice area, with knowledge in supporting technologies such as network and servers
• Proactive and dedicated individual with good leadership and multi-tasking capabilities
• Good interpersonal skills, both oral and written, with the ability to present ideas and influence stakeholders
• An adaptable and bold individual who dares to innovate and take smart risks

If you are excited with this opportunity and enjoy making things happen, do apply now!

OR

Email your updated resume to: spat(at)scientecpersonnel.com by quoting "J46579" in your email subject for faster processing.

All job applications will be processed with strict confidence and only shortlisted candidates will be contacted.

Aloysius Tan Sheng Rong - R22110441

ScienTec Consulting Pte Ltd - 11C5781

Job Description & Requirements

- To teach assigned classes (primary level and/or secondary level/or A level)

- To be involved in curriculum development/revision

- To be involved in programme development

- Provide other support to the academic team when required

- At least Bachelor's Degree / Post Graduate Diploma / Professional Degree in Mathematics/Science or equivalent

- Able to work tuition centre working hours

AWS + PB (Good Bonus & Benefits)

Medical & Dental Benefits

14AL + 6FCL + 1WL

Toa Payoh

Job Description:

You will be part of a supportive team and management to achieve your responsibilities as an educarer. Your experience, knowledge and expertise will be highly valued in the implementation of centre programs, initiatives, and events.

Job Responsibilities:

• Curriculum planning and execution of engaging activities in a Respectful, Responsive and Reciprocal manner.
• Create a nurturing environment that is safe, joyful and conducive for learning as well as ensure the delivery of age-appropriate activities and lessons.
• Provide timely routine care to meet the needs of the infants.

Requirements:

• Certificate in Infant/Toddler Care and Development (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY) – EY1/EY2
• Candidates who are currently undergoing HCIC/ACEY are welcome to apply too
• Good communication and interpersonal skills
• A team player with passion and interest in caring for and developing infants and toddlers
• Basic computer skills would be an added advantage

Interested candidates please kindly send your updated CV to [email protected] or whatsapp 8952 8009 to apply!

Cloud Recruitment Pte Ltd (23C1888)

Sarah (R23112021)

Telegram Handle: Preschool Jobs Singapore
Facebook Page: Preschool/Childcare Jobs in Singapore

What You’ll Do:

Operations

• Manage and supervise team of call / chat agents and provide leadership and mentoring
• Ensure that the monthly regulatory and internal KPIs are met
• Monitors and measures service metrics and call volume to develop standards, improvements and resource allocation.
• Overseas the creation and implementation of efficient and balanced workflows that maximise efficiency and produce high levels of service quality and customer satisfaction
• Provides inputs to strategic decisions that impact the functional area of responsibility.
• Capable of handling and resolving escalated issues and complaints arising from operations and requiring coordination with other departments.
• Provides mentoring and leadership to team of agents
• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Projects

• Involvement in various projects, such as telephony system upgrade, CRM system upgrade
• Lead in implementing and operationalizing new hotlines
• Involvement in implementation of digital solutions to provide convenience to customers

What You'll Need:

• At least 5 years of experience in contact centre or similar environment
• At least 3 years of managerial or supervisory experience
• Good people management skills and able to work under pressure
• Familiar with customer service metrics and strong customer - fronting and communication skill
• Knowledge in CRM and telephony systems
• Ability to work independently while being a cohesive team member
• Excellent leadership and interpersonal skills
• Change management and stakeholder management

What We'll Provide:

• Join us to empower the future of energy
• We offer hybrid work arrangement as we believe in providing work life balance while maintaining rapport at work
• Immerse in a positive work environment that promotes/fosters teamwork and collaboration.

• Position : In-house IT Support/ Technician -ALL WELCOME
• Location : Alexandra Road (Nearest MRT: Labrador Park - 9minutes walk)
• Working hours : Monday to Friday/ 9AM to 6PM
• Salary (commensurate with experience) : Up to $3500 + AWS + Performance Bonus + 14 Days annual leave
• Duration : Permanent
• Industry : An award-winning workplace design and build specialist developing quality environments for the future of work.

Main Responsibilities:

• Provide first-level technical support to employees through various channels such as in-person, phone, email, or remote access tools.
• Diagnose and resolve hardware and software issues, including desktops, laptops, printers, mobile devices, and other peripherals.
• Perform technical escalation to 3rd party vendor.
• Install, configure, and upgrade computer hardware, operating systems, and software applications.
• Set up and maintain user accounts, permissions, and security settings. `
• Assist in the management and maintenance of the organization's network infrastructure, including switches, routers, and wireless access points.
• Monitor and respond to system alerts, ensuring the availability and optimal performance of all IT systems. Collaborate with 3rd party vendor to implement and maintain backup, disaster recovery, and security protocols. Document and maintain IT inventory, including hardware and software licenses, and track service requests and resolutions using a ticketing system.
• Provide training and guidance to employees on the effective use of hardware, software, and other IT tools.
• Stay up-to-date with the latest trends and technologies in IT support and recommend improvements to enhance the organization's IT infrastructure and processes.

Requirements:

• NO EXPERIENCE REQUIRED - Training Provided
• Diploma qualifications Information Technology / Computer Science
• Bilingual in English and Mandarin to liaise with Chinese clients who can converse in Mandarin only.

Email to: [email protected] or call me at: 6398 5689 for more information.

Like us on Facebook or Instagram (For Career tips and Job vacancies): www.facebook.com/search.personnel / https://www.instagram.com/search.personnel

Join us on Linkedin: www.linkedin.com/company/search-personnel-pte-ltd

***We do not charge our candidates any referral fee nor bind them with any contract.***

Jane Chua

Associate Consulting Director (APAC)

License no: 13C6684

EA Personnel: R2197224

Thank you for your interest in this position. Our shortlisting period is 3 working days. Only shortlisted candidates will be contacted for further consideration.

If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend that you continue your job search to maximize your opportunities. We wish you all the best and should we have any suitable roles that match your experiences/ qualifications/ preferences, we will reach out to you.

What you’ll do

As part of our Operations Strategy team, you’ll be tackling complex problems across many different domains, with the overarching aim to improve our global Customer Experience as well as Developer Experience. You are a self-starter and independent thinker with exceptional analytical and communication skills, capable of solving complex problems that will drive the evolution of our business.

This role is based in Singapore.

Responsibilities:

• Identify and drive strategic projects to improve our global Customer and Developer Experience, as well as uplifting the end-to-end customer integration efficiency
• Take a data driven approach to problem solving
• Work across functions to ensure stakeholder alignment and deliver desired outcomes
• Prepare and update materials covering project progress, highlighting progress towards goals, key risks and dependencies
• Handle special projects and ad-hoc incoming requests, including deep-dives on issues identified by leadership or functional teams

Who you are

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

Minimum qualifications:

• 8+ years of experience, preferably with a fast-growing tech startup or top-tier strategy/management consulting or equivalent
• Strong analytical and problem solving skills essential
• Exceptional stakeholder management and influencing skills, especially with Engineering teams
• Self-starter who can identify and prioritize opportunities to focus on
• Excellent written and verbal communication and presentation skills
• Technology, Financial Services and/or experience in a high growth environment is advantageous
• Bachelor’s degree or equivalent

Preferred qualifications:

• Someone who enjoys ‘getting things done’ and finds ways to drive tangible outcomes
• A strategic thinker and analytical in your approach to developing strategies
• Success-oriented and hold yourself accountable for delivering key outcomes
• Someone who works collaboratively with people at all levels, across functions and cultures
• Someone with the ability to synthesize and communicate in a simple but effective manner

Company Description

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.  This role is based in Singapore.

Our Customer Success Strategy & Operations organization is responsible for building and maintaining the ultimate go-to-market engine and operational foundation that enables our organization to run effectively and efficiently. As a CS Strategy & Operations Associate, you will act as an advisor to leaders in the Talent Solutions Customer Success organization and be responsible for helping crack the most important strategic and operational problems facing the business. This person will also be responsible for driving operational and planning processes while also driving the ongoing operational rhythm of the business. In this role you will work to derive insights from LinkedIn’s customer, product and sales data, and help to ensure efficient and effective operations.

The ideal candidate will have exceptional analytical and problem-solving skills, be passionate about their work, detail-orientated, and be comfortable interacting with all levels and functions within an organization. They will ideally drive towards simple scalable solutions to challenging problems, have excellent teamwork and project management skills and be able to communicate complex analysis & solutions in a concise, crisp way. The ideal candidate will be able to handle highly sensitive, confidential, and non-routine information supporting a rapidly changing organization.

Responsibilities

• Business performance & insights: Track business performance and provide insights and recommendations to advise CS leadership and inform day-to-day decisions
• Operational excellence: Lead operational processes of the CS organization, such as territory planning, business review, and dashboard development
• CS Strategy: Advise senior members of the CS organization on growing and optimizing their businesses by making data-driven, actionable recommendations that help them achieve their long-term strategic priorities
• Strategic Planning: Drive strategic planning processes through data-driven recommendations (e.g., customer segmentation, headcount, financial and territory planning)
• Strategic Planning: Lead and provide recommendations on a variety of strategic, cross-functional projects that will shape LinkedIn’s go-to-market motion. Present insights and recommendations to executives and global sales operations partners
• Stakeholder management:  Establish strong working relationships with CS leaders and peers in other Sales Operations teams and cross-functional partners (business operations, sales leadership, HR, finance and systems teams) to achieve objectives

Qualifications

Basic Qualifications:

• Bachelor’s degree or related practical experience (e.g. Computer Science, Economics, Business, Mathematics, Statistics or related field)
• 2+ years of experience in sales operations, business operations, finance, management consulting, or an analytical/operational role
• 2+ years of experience with SQL, Excel and PowerPoint
• Conversational fluency in Mandarin required

Preferred Qualifications

• Ability to leverage numbers and insights to influence and drive sound decision making
• Experience in communicating effectively, project and time management, writing and presentation skills with the ability to confidently interact with senior management
• Ability to build strong partnerships and collaborate with stakeholders
• Ability to effectively solve complex problems from high priority strategic initiatives
• Advanced knowledge of Microsoft Excel: expertise in data analysis and financial modeling
• Experience in working with Anaplan, Tableau or another BI tool
• Experience working with SalesForce Reporting
• Strong attention to detail and ability to see insights beyond the numbers to drive sound decision making
• Ability to flex between day-to-day operations/project management and broader strategic initiatives
• Motivation to challenge the status quo and continually innovate
• Have a learning and curious mindset on skill building, Customer Success, APAC and broader LinkedIn business

Suggested Skills:

• Excel
• Data Analysis
• SQL
• Stakeholder management
• Structured Problem Solving

Working days: Mon to Fri

Working hours: 10am – 7pm

Working Location: Shenton Way (CBD area)

Salary: $2800 - $3500

Responsibilities:

Calendar Management:

• Coordinate and manage executives' calendars, meetings, and appointments.

Travel Arrangements:

• Arrange travel itineraries and accommodations for executives as needed.

Correspondence and Communication:

• Draft emails, memos, and correspondence on behalf of executives.

Document Management:

• Organize and maintain physical and electronic files, ensuring accuracy and confidentiality.

Event Coordination:

• Assist in planning and coordinating events, conferences, and meetings.

Interdepartmental Coordination:

• Collaborate with different departments to facilitate communication and workflow.

Research and Analysis:

• Conduct research, gather data, and perform analyses to support decision making.

Project Coordination:

• Manage projects as assigned, ensuring deadlines and objectives are met effectively

Low Jia Yi R22104302

The Supreme HR Advisory Pte Ltd 14C7279

Meal Provided

Training Provided

Pay: Up $2500

Location: Chinatown

Working Hours: 1.30pm-11pm (44 hour per week)

Job Scope

* Taking food and drink orders from customers

* Serve food and beverage to table

* Make sure restaurant area cleaning

* Set up charcoal for BBQ

Requirement:

* Food hygiene certificate is a must. ((No Food hygiene cert? PM for more info, we have a solution for you!

* Positive attitude and a willingness to provide excellent service

Responsibilites:

• Assist the Outlet Manager in the operations of outlet
• Drive revenue, maximise profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times.
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad-hoc duties as assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skill to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so is the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

Role

As a Service Relation Officer, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted.

Role & Responsibilities

• Greet and meet people coming into The Clinic and direct them to appropriate areas
• Efficient handling of call inquiries and providing general information of services in The Clinic
• Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages
• Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions
• Generate and calculate invoice, record, collect payment, and issuance of receipts on time
• Handle changes in billing, refunds, and credits.
• Handle closing, settlement, and payment collection
• Provide cross-coverage of other Service Relations Officer who may be on leave
• Support operation functions as and when needed
• Monitor general hygiene and cleanliness of The Clinic
• Any other ad-hoc duties assigned by the management

Requirement

• Fresh diploma holders/work pass holders are welcome
• GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role
• Good interpersonal and communication skills
• Able to speak mandarin to mandarin speaking parents
• Positive working attitude and customer centric mindset
• Customer service mindset
• Meticulous and organised with attention to detail
• Ability to work independently and as a team.
• Enjoy working in fast-paced environment
• Proficient in MS Office
• Hard working and keen to learn
• Must be willing to commit to work on Saturdays

Day Time

5.5 days work week

Location

Upper Thomson

Benefits

• Medical & Medical insurance
• Professional Development
• AWS and Variable Bonus

Responsibilities:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV / Restaurant Service / Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Responsibilities:To assist the operation manager on daily sales and order processing as well as to work closely with the operation manager on all project and/or budgetary enquiries.
Ensures that all urgent correspondence and enquiries to be carried out efficiently and
reports to operation manager if and when necessary.
You are also responsible to resolve minor issues of a non-technical nature and
to report major issues to operation manager for a solution.
Compile an updated file for pricing from local and overseas vendors for submission to the operation on a monthly basis.
Essential Functions:Responsible for day-to-day sales operation including preparing of sales enquiries up to execution of order.
Good filing system in hard and soft copies for all enquiries up to completion of order.
Preparation of enquiries from cost sheet to recommendation for purchase of project enquiries.
To identify new supply source to add to company’s supplier’s database.
Ad-hoc data entry.
Work Location: Tuas

Job Scope:

• Monitor system, performance issues and outages
• Providing end-user and technical guidance
• ATM monitoring and Microsoft windows patching to ensure all ATMs are up-to-date
• Creating batch script to simplify day to day jobs
• Running all BAU jobs and making sure all the job are completed without errors
• Assisting in system deployments and provides support
• Provides technical support for any system-related issues and escalate complex problem
• Document incidents and escalate issues to higher level engineers

Requirements:

• Experienced IT Support Engineer
• Strong interpersonal and relationship building
• Excellent verbal and written communications skills

Job Responsibilities:

• Process Account Opening & Signature Maintenance for individual customers
• Complete all requests with accuracy and within the agreed Service Level Agreement
• Assist to handle enquiries/ escalation from local Branches, Business Units and Support Contact Centres
• Assist to prepare and submit management / statistical reports
• Ad hoc duties, as assigned

Job requirements:

• Good Computer skills
• Bachelor Degree with 1 to 2 years of working experience in operations
• Open to entry level, training is provided
• Proficient in Microsoft Office
• Good communication and interpersonal skills
• Able to work independently and in a team
• Open to contract role

Corporate Call Centre
Working hours: Rotational shift, Mon – Sun
4 weekdays + 1 weekend
Location: Changi / Jurong East
Salary: Basic + shift allowance
Duration: 6 months
*Note: 2 months training

Shift Pattern:
830am to 530pm/
845am to 545pm/
1030am to 7.30pm/
1130am to 8.30pm

Job Scope:
* Maintaining a positive, empathetic, and professional attitude toward customers.
* Responding promptly to customer inquiries on general and transactional enquiries
* Communicating with customers through various channels.
* Acknowledging and resolving customer requests.
* Customer outreach to encourage the use of digital services.
* Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk
standards.
* Collaborate with stakeholders to resolve all customer queries and requests.
* Able to multi-task while speaking to customers and toggle between system application screens in a fast-paced environment.
* To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
* To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Requirements:

• Min. GCE ‘O’ Level or Higher Nitec
• At least 1 years of experience in call center setting
• Has experience dealing with KPI preferred

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. Reg No: R23117785 (Lok Ding Hann)

Job Responsibilities

* Check for completeness of job files received from Operations.

* Check the customer’s billing requirement based on the specific job file, customers’ contract or customers’ standing instructions.

* Check and clarify the pricing, customer information and job information to ensure billing accuracy.

* Enter the billing information in the SAP System and generate the invoice for Operations checking and endorsement.

* Follow-up on unbilled jobs and ensure it is completed within a given timeframe.

* Prepare and submit testing reports and dispatch invoices when required.

* Support Billing Manager in KPI monitoring and other weekly/ monthly reporting.

Job Requirements

* Minimum Diploma in either Accounting, Business Administration, Finance or relevant field.

* Minimum 3 years in either Accounts Receivable, Billings or Customer Service would be an advantage.

* Meticulous and have an eye for details.

* Must know SAP System

Interested candidates please send in your resume to:

[email protected]

EA Personnel: Valerie Yong Kian Fung

CEI No.: R1103704

Recruit Express Pte Ltd, EA License No.: 99C4599

Office Location: Novena / Clarke Quay

• Conduct outbound calls & site visit to ensure timely consent collection
• Reach out to the respondent from selected establishment to participate and in digital survey data transmission
• Explain survey objectives and procedures to respondent on the confidential database to be extracted
• Interpret survey questions to help respondents’ comprehension
• Compile, record, input results and data from interview surveys into the system
• Conduct administrative tracking of the collection progress.
• Ensure that the given KPI are being met based on the project timeline
• Identify and report problems in obtaining valid data

Requirements:

• A Levels and above
• Singaporeans
• Call Centre experience is a big plus. No experience is welcome to apply!
• Microsoft Excel | Travel in Singapore
• Familiar with KPI-driven environment.

Please contact Terence at +65 9645 4048 your resume directly for fast response.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO.
By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tac and the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang

Job Objectives

Monitor and to manage the technology Incidents impacting BANKS group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
The Major Incident Manager also works directly with Application and Infrastructure support staffs, Operations,
Business and vendors to ensure agreed service levels are met.

Key Responsibilities

• Manages technology incidents impacting BANKS group businesses
• Work with relevant business & technology group/units to comply with the Incident and Problem Management
processes and procedures, to facilitate and improve incident recognition, logging, assignment, tracking,
status notification, escalation, documentation and management reporting in full compliance with BANKS
standards on Incident and Problem Management functions
• End to end ownership of the Major Incident with the aim to minimize the time to restore the services.
• Establishing strong command and control of an Incident, establishing clear accountability and precise
evaluation of complex issue scenarios.
• Participation in all incident resolution calls to facilitate incident determination, recovery and resolution
• Timely incident recognition, logging, assignment and resolution (or bypass / temporary resolution where
permanent resolution within the allotted timeframe is not feasible) with proper documentation
• Incident progression co-ordination and monitoring of Incidents and potential areas through symptoms, trends
or deviations from standards
• Escalation of critical and unresolved Incidents to appropriate levels of management
• Ensure incident data is accurately captured and documented in the incident reporting tool.
• Post Incident activity to ensure highest levels of service quality and improving service levels through
identification of problem trends and causes which impact the delivery of production services.
• Ability to communicate well and manage highly stressful situations during the Incident.
• Problem Management: Experience in various problem-solving methods like five whys, Fish bone etc. End to
end ownership to initiate, track and the closure of problem tickets and the preventive actions.
• Participate in the standard Post-mortem (Root cause analysis) process to ensure no repeat of any technology
incidents with known root cause.
• Management reporting
• Effective and accurate incident reporting and assignment by using tools, which are customized and
implemented, where applicable. Work towards effective use of these automated solutions with other tools and
procedures within command center/ datacenter, in order to garner and present an accurate picture of the
incident situation, minimize adverse change impact, and facilitate the incident recognition and resolution
process.
• Work in co-operation with other Technology & Operations/Shared Infrastructure Services functions to help
maintain an acceptable audit rating.
• KPI Metrics and Reporting: Capture Incident timelines in ticketing tools, Incident Impact and Resolution
Duration and the associated KPIs.
• Audit Reporting: Data analysis, PowerPoint presentation, Regulatory reporting.
• Good knowledge on Macro, Excel, PowerPoint, Ticketing tools, Data analysis.
• Ensure compliance to Group Technology & Operations Policies and StandardsKey Requirements
• Bachelor’s degree in Business, Computer Science, or related discipline required.
• ITIL certification is a must
• Experience: 8-10 years managing complex IT initiatives in a matrix environment or Operational Line
Managers experience is preferred.
• Excellent English communication skills (written and oral), with experience interacting with all levels of
management
• Experience in Application support, Knowledge on EOD Batch processing, Infrastructure (Storage, Network,
Unix/Linux etc), Web/Application/Middleware services, Good to know Payments flow

Job Scope:

• Attend to customers at the counter of the CC.

• Administrative duties

• Any other ad-hoc duties assigned.

Working Arrangement:

5 Day Work Week

Mondays to Sundays: 9.00am to 6.00pm

Lunch: 1 hour

Duration: 1 Sept 2024 - 31 Dec 2024

Location: Commonwealth

Salary: $2300/Month

Job Requirements:

• Prior experience in customer service will be helpful

Job Offers & Benefits:

· $3000-$3500 Basic salary

· Team/Personal Incentive

· Variable performance bonus

· Incremental annual leave yearly (12 to 18 days)

· Staff credit for free product and discount on product purchase yearly.

We are looking for a team player to join our growing Singapore Furniture Brand. We are keen to learn and improve from your contribution to our mutual success.

Candidate Role:

Service customers by providing information on product availability and resolving product and service problems promptly.

Job Responsibility:

• Respond promptly and professionally to customer’s enquiries from various channels: website live chat, marketplace, social platform messaging, telephone, emails and in person.
• Confirm product order details made online and update stock & delivery schedule to customer.
• Liase with freight forwarder and factories on stock fulfilment.
• Manage and track daily delivery progress, providing scheduled updates on delivery status & replan when delay occurs to customers.
• Follow up with proper closure for existing customers on their delivery and warranty issues.
• Work closely with warehouse on stock fulfilment and inventory related issues.
• Work with sales to improve nett sales.
• Document product issues for claim/re-order to supplier.
• Document customer interactions in key notes history for weekly meeting to improve value and service to customers.
• Actively request customers for good reviews.
• Explain simply and clearly in response to customer questions and check for customer understanding and acceptance of situation.
• Establish and maintain good rapport with customers by using positive language and anticipating their needs.
• Able to recommend alternative products or compromise to resolve sales cancellation.
• Ability to independently negotiate repair/replace products or reduce /refund sales.
• Identify and escalate issues to Manager only when exceed set parameters, escalation of issue will be the key KPI to appraise work performance.
• Participate in ad hoc duties being assigned by managers.

Job Requirements:

v Able to work 5.5 days (9am-6pm) per week on weekdays and alternating Saturdays. Rest day on Sundays.

v Basic understanding of lemon law, consumer rights and customer service practices.

v Strong communications and interpersonal skills especially instant message and telephone etiquette.

v Candidates with working experience in customer dispute resolution or furniture installation or repair will be strongly considered.

v Willingness to cooperate with customers and management to resolve any issues that may arise.

v Ability to maintain a calm and polite manner in stressful situations.

v Excellent organizational and multitasking skills.

v Strong command of written and verbal English + other languages will be useful.

v Able to start with short notice period.

Our client is a Global MNC in the Logistics and Freight forwarding industry. Due to business needs, they are now recruiting a Regional After Sales Support Specialist to be part of their Sales Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Regional After Sales Support Specialist:

• Main point of contact for customer issue resolution and proactive account management.
• Maintain strong relationships with customers and internal teams.
• Support RFQ bid preparation for successful customer engagements.
• Advise departments to boost revenue from current business models.
• Manage regional/global accounts, reviewing performance and KPIs.
• Troubleshoot and guide global operations team.
• Escalate and resolve customer issues within timelines.
• Participate in customer-related activities, including sales, billing, and operations.
• Update SOPs and share best practices with the team.
• Source vendors for cost reduction and meet customer requirements.

Requirements:

• Relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

- Answering customer inquiries through various channels like emails, live chats via WhatsApp, and social media based on SLA.

- Providing accurate and timely information about the company's products or services based on the defined set of QnA

- Resolving customer issues efficiently and in a friendly manner.

Elsa Fontanne

Outsourcing Team

Contact Number:67860100

Email Address:[email protected]

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted