Job Description

This role provides a professional TOP handover experience for our customers and to assist in the timely rectification of defects/resolve of customers’ complaints satisfactorily, such that the organizational objective of providing quality and unsurpassed service is met.

1. Unit inspection, readiness/preparation:

Conduct quality inspection of 100% of the units to identify defects for rectification, ensuring that home units handed over to home buyers are in good condition.

2. Defects Rectification

Ensure defects rectification completed within stipulated timeline by liaising with main contractor and owners on rectification works and arranging joint inspections with owners on completion where necessary.

3. Unit handover to owners

Assist the Customer Service team in the liaison with main contractor on handover preparation by ensuring that the handover kit is complete on time with complete information.

4. Handling Customer Complaints/ feedback

Assist in the resolution of owners’ complaints arising from defects and other area and ensure Owners’ complaints resolved satisfactorily.

If you're interested in the position, kindly forward your comprehensive resume, along with your expected salary and availability, in MS Word format to [email protected]

Shermaine Soo Yi Ning

CEI Reg R1877837

Recruit Express Pte Ltd

EA License No; 99C4599

We regret that only shortlisted candidates will be contacted.

Job Responsibilities include, but not limited to

1. Checking of membership (for Member only) and Handicap Card of Members, Guests and Visitors.

2. To issue Debit Note and Green Fee Tab to Guests and only Green Fee Tab to Visitors.

3. Collection of Green Fees and Buggy Fees.

4. To take Time Sheet Booking through phone and remind Members to fax or call personally to give the date and time of play, details of their membership and handicap, and that of their guest(s)

5. To allocate caddies to golfers (if requested), on a first-come-first served basis.

6. To attend to telephone inquiries.

7. To update and maintain scoring of handicap system and to assist in other clerical duties.

8. Notwithstanding the above, is expected to undertake other administrative duties as and when assigned by Superior.

9. 6 days rotating shift work.

Staff transport is provided at Khatib and Seng Kang.

Job Responsibilities:

• Prepare documents for execution
• Handle and attend to clients’ incoming enquiries
• Provide administrative support when required
• Other ad-hoc duties when assigned

Job Requirement:

• Meticulous and detail-oriented
• Cheerful with Pleasant Personality, Good Team Player
• Good communication Skills – Verbal & Written
• No experience required, training will be provided

1 year renewable

• Conduct interviews with selected members of public
• Handle incoming hotline and mailbox enquiries to resolve respondents’ issues
• Compile, record, input survey returns and data accurately into the system
• Conduct data verification of completed survey cases to ensure accuracy and reliability of data
• Establish and maintain relationship with respondents throughout the project period
• Ensure that the given KPI are being met based on the project timeline
• Provide status report to the supervisor
Working Days & Hours: 5 days across Monday – Sunday, Up to 44 hours per week.
Location: Novena / Chinatown

Requirements:
• Singaporean

• Comfortable with field visits

• Strong phone and verbal communication skills along with active listening
• Experience with Key Performance Indicators (KPIs) preferred
• Excellent customer service skills

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOLKELLY job application platform - GO. https://go.persolkelly.com/job...

By sending us your personal data and CV, you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for account creation in GO and the purposes set out in the Privacy Policy https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with GO’s Terms of Use https://go.persolkelly.com/Tacand the Privacy Policy. If you wish to withdraw your consent, please email us at [email protected]. Please feel free to contact us if you have any queries. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394

The Senior Customer Service Officer is a staff whose role in the company entails attending to guests and visitors who come into the restaurant.

In some cases, the individual is assigned to specific clients/accounts and manages all inquiries and information transactions made between management and the clients.

As experts in the field, the job description of senior customer service representatives includes guiding all representatives in the execution of assigned tasks and ensuring that their services are of maximum satisfaction to customers.

They give report and feedback to management about the level of performance of members of staff in the organization.

Benefits

1. Attractive Incentives: High incentive benefits to reward your contributions.
2. Career Growth: Opportunities for professional development and career advancement.
3. Comprehensive Training: Structured training programs to equip you for success.
4. Health Benefits: Enjoy medical and dental coverage for your well-being.
5. Work Locations: Near MRT stations at locations such as Bedok Mall, Causeway Point, and more.

Job Description

As a Customer Service Officer, you’ll be the friendly face and voice of the company, ensuring every customer enjoys a seamless and satisfying experience.

Key Responsibilities:

• Attend to customer inquiries via calls or walk-ins with professionalism and warmth.
• Schedule, reschedule, and send reminders for customer appointments.
• Handle invoicing and cashiering duties, including payments and daily settlement tasks.
• Input data, generate reports, and consolidate information for submission.

Requirements

• Basic proficiency in Microsoft Excel.
• Strong interpersonal and communication skills.
• Customer service-oriented, with a team-player mindset and a positive attitude.
• Prior experience in customer service or an aesthetics-related field is preferred.

Additional Information

• Locations: Bedok Mall, Causeway Point, Century Square, Funan, JCube (Jurong East), Nex, Northway Point.
• Working Hours: Retail hours (shifts) with a 5-day work week.
• Demographics: Preferably with a background in aesthetics.

Roles and Responsibilities

Job Purpose:

We are looking for a responsible Customer Service Executive / Officer to coordinate all shipments and fulfill customers’ requirements. You will represent our company in a professional and ensure exceptionally high standard of service is being delivered to increase our customer satisfaction.

Job Description:

· Responsible for coordinating all import and export shipments based on allocation

· Preparation of permit declaration (Pure CO, Permit with CO, Permit for Export/Import/Air)

· Ensure daily customers’ enquiries are attended to and not limited to order and delivery status

· Handling incoming calls with the intent of providing customer satisfaction

· Work in conjunction with sales representatives to provide pre-and / post-sales support

· Ensure timely and accurately client invoicing and billings to customers

· Purchase of insurance and arrange any insurance claim for customer

· Responsible to draft and issue quotation to potential and existing customer

· Any other ad-hoc duties task by manager

Requirements:

· Minimum 2-years’ experience in Customer Service (Freight Forwarding Industry preferred)

· Ability to handle Cross Trade Shipment

· Friendly and Customer Service Driven

· A Team Player

· Good communication and customer service skills

• Provide good customer service to customer
• Taking order and cashiering
• Maintain cleanliness and housekeeping of work areas, equipment and adhere to health, safety and sanitation guidelines
• Clearing of plates and cutleries.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

Service Desk Engineer

We are looking for experienced full-time Service Desk engineer to provide End User Computing or Service Desk support to APAC Region in Singapore.

Job Responsibilities:

• Provide level 1.5 End User Computing support and well verse in Windows OS.
• Change Management, including review new and implemented changes, chair CAB, review change schedule, maintain dashboard, prepare comms.
• Incident Management, including analysing trends, incident workarounds, monitoring aged incidents.
• Major Incident Management, including communication, being part of the Incident Repsonse Team, managing suppliers
• Problem Management, including chairing any problem meetings, managing active problems, highlighting new problems.
• Release Management – liaising with the testers, vendor, tracking features and defects
• Service Request Management – documenting processes, analysing trends, identifying service improvements, working with teams to design new processes
• Continual Service Improvement – being able to highlight areas of improvement for effectiveness and efficiency
• Service Reporting
• ServiceNow – to assist with the day-to-day management of the tool, including working on incidents and requests

Technical Skills & Qualifications Required:

• Good knowledge of ITIL
• Good knowledge of ServiceNow
• Good knowledge/experience of using the Microsoft suite, specifically including SharePoint , Visio and Excel
• Exposure to/familiarity with automation

Job Requirement:

• Diploma/Bachelor’s degree in computer science / information technology or relevant field.
• At least 3-5 years of relevant working experiences.
• A good team player.
• Excellent interpersonal skills.
• Excellent verbal and written communication skills, and ability to communicate with different audiences and write a range of document types – procedures, comms, training modules.
• Customer centric and focus on service excellence.
• Excellent problem-solving and multitasking skills.
• Sound problem solving and investigative skills.
• Desire to follow best practice and development standards as agreed within IT.
• Keen to learn new skills.
• Working location: Central, Singapore

It would be appreciated if you can share with me your interest on the same.

Have a friend or family member who may be interested in taking the next step in their career? Help them out by referring them to Ennovatez.

You can email your resume to us at [email protected]

About Us

Established over a hundred years ago, Takasago is a global leading company in the flavour and fragrance industry, having developed flavours and fragrances for some of the world’s most successful manufacturers of foods, beverages, fine fragrances, home, and personal care products.

For over 35 years, we have been a leading industrial producer of L-Menthol, using our core technology, asymmetric synthesis.
This technology enables us to produce unique, novel, and nature-identical aroma ingredients, and in addition, to manufacture pharmaceutical intermediates, functional materials, and other fine chemicals.

Takasago Group maintains offices, production sites, and R&D centers in twenty-seven countries and regions.

Responsibilities:

• Ensure organization meets/exceeds customers' expectations and complies with TIS internal sales
• Ensure Sales Service team provides a complete and timeliness resolution attending to query, resolve issues leading to positive outcomes for Sales in the Asia Pacific region with a total of 6 Sales Affiliates and 16 countries
• Data, Tools and system – Supporting Sales team in execution through the sufficiency and efficiency of Sales information and database management
• Improvement to the customer pricing process
• Establish guidelines/standards and conduct implementation processes meeting customer SOP's/requirements globally, particularly for MNA, RGN and JA accounts
• Drive successful deployment and adoption of modules for FR division and ensure data accuracy and completeness
• Oversee and providing guidance to Sales Service team
• Facilitate and coordinate for Sales teams in Asia Pacific region
• Reporting: Prepare and submit monthly sales report
• Team Management, coaching & training for Sales Service team
• Manage, upkeep and execute activities following the plans for each calendar year

Qualifications:

• Excellent organizational and time management skill
• Basic knowledge of process on PRE Sales, AFTER Sales activities and supply chain
• Excellent written and oral communication skill required
• Self-starter with an ability to identify areas for improvement
• Must possess an enthusiastic personality and foster a positive work environment
• Client-focused attitude – a customer advocate
• Must have exemplary follow up skills as well as the ability to solve problem between department and teams, internal and external customers and Affiliates in a fruitful way for both parties
• Good analytical skills to assess customer needs coupled with ability to problem solving cross-functional interfaces (R&D, QA, Operations, Supply chain and Sales)
• Goal and team driven, good motivator and facilitator to ensure that set targets are realized, show leadership and direction
• Good knowledge of international Trade practices in Asia Pacific Basic supply chain and/or international Trade knowledge
• Excellent in excel, word and power point skills
• At least 2 years of relevant experience

Interested candidates to apply directly via our career website @ https://takasago.csod.com/ux/ats/careersite/4/home/requisition/217?c=takasago

Working hours: 5.5 working days

(8.30am to 5.30pm, 8.30am to 12.30pm)

Entilted to OT pay

Location: CBD area

Responsibilities

• To carry out all preventive and breakdowns maintenance for all Aircon equipment.
• Ensure safe keeping of hand tools and maintain good housekeeping.
• Ensure all works are carried out safely and/or in accordance with safety procedures.
• Provide technical advice and assistance on all maintenance functions.
• Any other tasks, when required by immediate superior.
• Prepare service reports after every completed job for customer's endorsement.
• Communicate with clients with regards to problems in equipment and post-job reports.Any ad-hoc tasks given by supervisor or management.

Requirements

• Candidates with at least 2 years of related techinical experience in chillers, ACMV equipment, switchboard and generators will be an advantage.
• Candidates with no experience are welcome to apply (on Job Training).
• Positive attitude, good interpersonal and customer-centric skills.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified

We wish you all the best in your career search.

You are welcome to visit our website at www.rdtpsg.com

RD Trusted Partners Pte Ltd| EA License No.: 24C2352

Devon Yang Yue Teng | EA Personnel No.: R24123723

Mon-Fri: 830am-6pm

- No experience required, but must willing to learn

- Able to troubleshoot, repair PCB board.

- Willing to go customer site to repair alarm system

- May need to work OT on Sat if requirement

Job Requirement.

- Nitec in Engineering

- Good interpersonal & communication skill

- Team player with positive attitude

- Class 3 driving license is an added advantage, not a must

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected]

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

Brief Job Description Position Summary

The 1st level remote support is required to provide 1st level troubleshooting to users’ queries/incidents received (regardless of source in a professional and timely manner)

Key Responsibilities & Results

1 Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded promptly

2 Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions

3 Furnish and submit timely updates to customers on the status of outstanding issues within the targeted Service Level

4 Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5 Manage customer expectations and notify the Team Lead in the event of unusual surge in calls of a specific nature

6 Handle initial classification/prioritization of the incidents. Track the progress of resolution and provide regular updates for follow up actions and incident status.

Requirements

- Minimum Education: Diploma in IT-related fields

- Minimum 1-year End-User Support Experience, Desktop or Technical Service Desk.

o Customer Service Experience in a non-tech call center environment will not be considered.

- Knowledge of Windows OS, Active Directory Account Administration, MS Outlook, and mobile device support.

Position: CS Executive (1 year contract) - (with potential for renewal)

Starting Salary: $3000 - $4,000

Working Days: 5 days (Mon - Fri)

Working Timing: 8:30am – 5:30pm

Working Location: North Bridge Road 179094

The Customer Service Executive is part of the customer service team running the order-to-cash flow, with key focus on ensuring internal and external customers are taken care of in a timely manner. Other working partners include other functions within the office, 3PL warehouse and so on.

Job Description:

• Hands-on processing and ownership of full order-to-cash function for varied customers across Bangladesh, Thailand, Vietnam, Taiwan, China, Pakistan for a start, but not limited to.
• Ensure timely booking of customer orders (issuance of PI/contracts) in line with SLA to customer.
• Managing letters of credit (LCs) and ensuring compliance when negotiating through bank.
• Communicate updates to customers in any event of adjustments to supplies/shipment schedules. Have good understanding for First Expire First Out (FEFO) rule on inventory utilization, as well as shelf-life & expiry dates of materials
• Review allocation plans with countries where needed and issue pick lists to our 3rd party warehouse
• Responsible for clean shipping documents for drop shipments from our production plants.
• Meticulous preparation of final set of shipping documents in line with customer and/or LC
• requirements, for submission to bank.
• Ensure all necessary documents are available (invoices, CN/DN, freight bills, etc.) and submitted to finance at month end.
• Communicate order status to country sales teams on periodic basis.
• Ad hoc tasks/duties that may be assigned as and when necessary.

Job Requirement:

• Diploma/Degree in relevant field
• Experience in managing OTC for customers around the region
• Possess strong working knowledge and negotiation of Letters of Credit via banks.
• Understands a variety of other payment terms such as open account, D/P (Documents against Payment), D/A (Documents against Acceptance), T/T (Telegraphic Transfer).
• Have experience in SAP R3 or S4 Hana.
• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

Email: [email protected]

Tan Yong Zhi (Jackson) | Reg: R24124461

The Supreme HR Advisory Pte. Ltd | EA No: 14C7279

Job Description

1. Provide overall support in operations, such as office/sales/inventories admin duties.

2. Handle inbound inquiries and feedback to customers via phone, walk in, emails and social media platform.

3. Assist and co-ordinate in online events, on-site training/exhibitions, etc.

4. Preparing the event and monitoring/increase the number of sign-up rates.

5. Assists in reminder and follow up.

6. Assist in setting up of rooms for event and zoom call.

7. Maintain customer records by updating account information.

8. Reaching out to potential leads through a variety of channels, such as email, phone, text, and social media.

9. Processing order, sales invoice, and admin filing.

10. To support any ad-hoc project assigned by Management.

5 working days per week, you may require covering weekend events, training or exhibitions.

You are entilted weekend allowance and Sales Commission!

Requirement:

● Proven work experience as a sales and marketing executive.

● Knowledge of modern marketing techniques.

● High-level communication and networking skills.

● A passion for sales.

● Understanding of commercial trends and marketing strategies.

● Strong communication skills and interpersonal skills.

● Good command of English (written and spoken).

● Good Personality, self- motivated & Independent

● Must be Computer literate (Microsoft office, PowerPoint, Words and Excel)

● Ability to work well under pressure, hands on and self-starter.

● Able to muti-tasks and work in a fast-paced environment.

Job Title: Service Delivery Executive

Job Purpose

This role is responsible for managing and supporting external vendor operation relations and performance.

Responsibilities

• Perform as functional bridge and coordinate all vendor management tasks amongst external vendors and internal stakeholders.
• Monitor and review vendors performance to enhance customer experience. Example, daily meeting with vendors to review results and work on improvement plan.
• Create regular or ad-hoc reporting based on business requirements. Keep track of resolution, action plans and status update.
• Overall in charge of vendors daily operation and manage vendor relations.
• Review existing processes and work with process team and vendors to enhance processes for better customer experience.
• Identify and enhance efficiencies to improve on the operations and customer’s experience such as reporting and evaluation.
• Customer handling and perform service recovery when required.
• Participate to formulate workflow processes, methods and policies for vendors.
• Station onsite to help vendors in the event ad-hoc or urgent matter and point of contact for vendors.
• Validate the vendors KPIs and appeal claims.
• Manage email correspondence between stakeholders.
• Conduct interview and perform audit on the calls by technicians.
• Analyze and use data to create strategic values to support the company’s overall business strategy.

Requirements

• 3-5 relevant years of experience in vendor management.
• Microsoft Excel and PowerPoint knowledge is essential (Tableau or Power BI knowledge will be an added advantage).
• Good communication and interpersonal skills.
• Alert and meticulous with an eye for details.
• Ability to comprehend and gather information pertinent to the job such as new procedures and special promotions.
• Ability to work with all levels including technicians/contractors and customers.
• Ability to work in a fast-paced environment and in accordance to established guidelines, procedures and performance standards.
• Excellent decision-making skills, team player and customer oriented.
• Ability to work on shift, weekend and Public Holidays as and when required.

• Provide good customer service to customer
• Taking order and cashiering
• Maintain cleanliness and housekeeping of work areas, equipment and adhere to health, safety and sanitation guidelines
• Clearing of plates and cutleries.

We regret only shortlisted candidates will be contacted. All applications will be handled confidentially. By submitting your application, you agree to the collection, use, retention, and disclosure of your personal information to prospective employers.

Wecruit Pte Ltd

EA License No: 20C0270

JOB DESCRIPTION:

To carry out field service attendances to troubleshoot & repair cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

REQUIREMENTS:

To carry out field service attendances to troubleshoot & repair cranes, Grabs, Windlasses, Hatch Cover Hydraulics and Davits.

The successful candidate will have solid working experience with Crane and repair machinery makers such as:

MacGREGOR

IHI

MITSUBISHI

LIEBHERR

TTS

TSUJI

HATLAPA

PUSNES, NIPPON PUSNES etc.

THE SUCCESSFUL CANDIDATE WILL HAVE ALSO:

1. Experience in Inspection and Troubleshooting:

minimum of 3 years of experience in inspecting, troubleshooting, and repairing hydraulic systems, which is relevant to process industries that often utilize similar hydraulic machinery for operations.

2. Knowledge of PLC and Electro-Hydraulic Systems:

In-depth knowledge of PLC-controlled electro-hydraulic systems, as process industries frequently employ automation and control systems to enhance operational efficiency.

3. Reading Technical Diagrams:

The ability to read and comprehend electric and hydraulic diagrams, where understanding complex systems is essential for maintenance and troubleshooting.

4. Independent Problem Solving:

Stress the capability to independently troubleshoot electrical, hydraulic, and mechanical problems, which is vital in process industries where downtime can lead to significant losses.

5. Supervisory Skills:

The experience in supervising a team of mechanics and leading large repair projects can be translated to managing teams in process industries, ensuring that projects are completed efficiently and safely.

6. Technical Reporting and Communication:

The ability to write technical reports and communicate effectively with stakeholders is important in process industries for maintaining compliance and ensuring that all parties are informed about project statuses.

7. Additional Skills:

Mentioning experience with variable frequency drives (VFD) is particularly relevant, as VFDs are commonly used in process industries for controlling motor speeds and improving energy efficiency.

Service Assurance Architect - In this new role, you will be managing the Day 1 Technical Services and Day 2 Managed Operations Service offer who is going to report to Delivery team. This function will serve as Check and Balance for any new pursuit between Sales, Pre-Sales and Delivery.

You Will:

New Pursuit Evaluation:

• Early Involvement: Service Assurance participates in initial sales meetings and bid reviews to assess the feasibility and risks of new opportunities.
• Service Fit: They determine if the proposed solution aligns with the organization's standard service catalogue and can be delivered with existing capabilities.
• Due Diligence: Service Assurance performs due diligence on potential clients, reviewing their requirements, technical environment, and any potential challenges.
• Go/No-Go Decisions: They provide input on whether to pursue an opportunity based on their assessment of risks, resource availability, and potential for success.
• Act as Technology Infrastructure SME for Network & Security Design. (Critical)

Standardization Check:

• Mapping to Standards: Service Assurance ensures that proposed solutions map to standardised service offerings, configurations, and delivery processes.
• Deviation Management: If customization is required, they assess the impact of deviations from standards and ensure they are documented and approved.
• Knowledge Base: They maintain a knowledge base of standard services, configurations, and best practices to guide solution design and delivery.

SLA Negotiations:

• Realistic SLAs: Service Assurance works with Sales, Pre-sales and Delivery to define SLAs that are realistic, measurable, and achievable based on the organization's capabilities and resources.
• Performance Metrics: They establish clear performance metrics and measurement methods to track SLA compliance.
• Risk Assessment: They assess the risks associated with meeting specific SLAs and identify potential mitigation strategies.

Risk Assessment:

• Proactive Identification: Service Assurance architect proactively identifies potential risks across all stages of the service lifecycle, including technical, operational, financial, and reputations risks.
• Risk Analysis: They analyse the likelihood and impact of identified risks, using tools like risk matrices and probability assessments.
• Mitigation Planning: They develop and implement risk mitigation plans, outlining specific actions to reduce the likelihood or impact of risks.

Sizing and Scoping:

• Resource Estimation: Service Assurance works with Delivery to accurately estimate the resources required to deliver the proposed solution, including personnel, technology, and time. He/she will also be based on Standard Service Catalogue and sizing calculator as a base to do the estimate. Any deviation of the costing will need to be signed off and any major deviation will need to be documented as risk.
• Scope Definition: They help define the scope of work, ensuring it is clearly documented and agreed upon with the client.
• Costing and Pricing: They provide input on costing and pricing models to ensure profitability and competitiveness.

Continuous Improvement

• Performance Analysis: Analyse service delivery performance data to identify trends, areas for improvement, and opportunities to optimize processes and efforts sizing in the Standard Service catalogue.
• Innovation: Explore new technologies, methodologies, and best practices to enhance service delivery and drive continuous improvement.

You Bring:

Education:

• Bachelor’s degree in information technology, Computer Science, Engineering, or a related field.
• Relevant certifications are highly valuable, such as ITIL (Information Technology Infrastructure Library), Cloud Certifications, CCIE-R&S, Security, Data Centre, Service Provider, Advance Design. etc.

Experience:

• Years of Experience: At least 10 years of progressive experience in Pre-Sales, Technical Architect, or IT service management
• Service Design and Delivery: Proven experience in designing, implementing, and managing IT services, with a focus on quality, reliability, and efficiency.
• Risk Management: Demonstrated experience in identifying, assessing, and mitigating risks associated with IT service delivery.
• SLA Management: Experience in defining, negotiating, and managing service level agreements (SLAs).
• Compliance and Governance: Experience in ensuring compliance with relevant industry regulations, standards, and legal requirements.
• Process Improvement: Experience in analyzing and improving service delivery processes to enhance efficiency and effectiveness.

3.Technical Skills:

• IT Infrastructure: Strong understanding of IT infrastructure components, including networks, servers, storage, and databases.
• Cloud Computing: Familiarity with cloud computing platforms and services (e.g., AWS, Azure, GCP).
• Automation: Knowledge of automation tools and technologies used in service delivery (e.g., RPA, scripting).
• Monitoring Tools: Experience with service monitoring and management tools.
• Data Analysis: Ability to analyse service performance data to identify trends and areas for improvement.

4.Soft Skills:

• Communication: Excellent written and verbal communication skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
• Collaboration: Strong collaboration and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Problem-Solving: Excellent analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Leadership: Demonstrated leadership skills, with the ability to influence and guide others.
• Presentation Skills: Ability to create and deliver effective presentations to stakeholders.

5.Beyond the Basics:

• Experience in the SI is a must.
• Consulting Experience: Prior experience in a consulting role can be beneficial, as it often involves working with different clients and solving diverse challenges.
• Agile and DevOps: Familiarity with agile methodologies and DevOps practices is increasingly valuable in today's fast-paced IT environment.

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description

• Responsible for managing a team of M&E coordinators and BIM Modellers in the design and coordination works;
• Attend technical and site meetings with consultants;
• Study M&E drawings and coordinate M&E works with the consultants and sub-contractors to resolve any technical / site issues;
• Interfacing or M&E planning, coordination with consultants and document control such as monitoring of sample submission, approval status of drawing
• Coordinating, organizing and preparing construction and Interfacing/M&E documents and drawing
• Ensure M&E works are carried out according to specifications / drawings;
• Inform Project Director / Project Manager on any technical / site problems
• Supervise the progress of works on site;
• Coordination of sub-contractor's work and ensuring the work is on schedule.
• Other ad-hoc duties as assigned.

Job Requirements:

• Degree in M&E recognized by PEB or with a BCA M&E coordination certificate
• Minimum 10 years’ relevant experience as M&E Manager in large scale projects.
• Highly motivated and independent with excellent team spirit and communication skills
• Possess excellent interpersonal skills/people management skills, good communication skills and negotiation skills and possess strong leadership qualities
• Efficient, Good Analytical Skills and Able to work independently.
• Proven track records of successful project completion on time and on budget or exceeding expectations will be well regards.
• Able to start work immediately or within short notice

About Ferrari Group

Ferrari Group is the one-stop service provider specialising in shipping, integrated logistics and high value-added services for jewellery and precious goods, worldwide.

Established in 1959 as a customs broker and forwarding company in Italy, Ferrari Group has evolved into an extraordinary global network with worldwide operations.

Committed to sustainability and innovation, Ferrari Group provides impeccable customized services based on responsiveness, discretion and utmost security. Unrivalled global expertise and tailor-made solutions, successfully applied to Luxury.

WORLDWIDE SERVICES: CUSTOMS SOLUTIONS · FREIGHT FORWARDING · GROUND TRANSPORTATION · SECURITY · ICT TOOLS · FISCAL SOLUTIONS · GLOBAL EXHIBITIONS SUPPORT · PRIVATE EVENTS SUPPORT · LOGISTICS SERVICES · SPECIAL SERVICES · HAND-CARRY SERVICES · FINE ART · QUALITY CONTROL · AFTER-SALES SERVICE · HALLMARKING SUPPORT · INSURED SERVICES

Responsibilities

• Establishing and developing new accounts/ businesses.
• Maintaining and developing relationships with new and existing customers.
• Carrying out sales calls/ sales visits.
• Visiting potential customers/ preparing quotations and proposals.
• Preparing weekly & monthly sales reports.
• Gathering market and customer information on current and future trends.
• Handling day to day customer enquiries, order takings, in-house system data entry.
• Providing consistent interaction with clients to create and maintain customer relations.
• Actively promote the company's services and participate in sales activities.
• Ensuring company announcements, products, services, rates, policies and operational changes are communicated to customers on a timely basis.
• Data analysis & tracking.
• Supporting periodic KPI reports.
• Working closely with operations to ensure timely completion of services.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties.

Requirements:

• Minimum Diploma preferably in logistics, supply chain or business studies
• Fluent in spoken and written English
• Service focused and customer-oriented with strong interpersonal skills
• Self-driven, analytical and able to perform with minimal supervision
• Equally motivated by working independently as well as collaborating in a team
• Cheerful and pleasant disposition
• Able to travel overseas
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc)

The Write Connection (TWC) specialises in English and Writing classes for primary and secondary level students. With a team of over 100 dedicated professionals, our mission is clear: to nurture generations of critical, compassionate thinkers. We are committed to delivering exceptional, well-rounded English enrichment that empowers our students to succeed academically and beyond.

Our Customer Service Officers (CSOs) play a pivotal role in upholding our commitment to excellence. As the first point of contact, CSOs deliver outstanding service by leveraging their product knowledge and communication skills to exceed customer expectations. In this role, you'll provide personalised support, build lasting relationships, and contribute to a positive, collaborative team environment.

If you’re passionate about customer engagement, thrive in a dynamic setting, and are eager to make a difference, we invite you to join our team. Apply today for a fulfilling career where excellence and teamwork are at the heart of everything we do!

Job Responsibilities

Sales & Leads Management

• Confidently share information about TWC programmes with current and potential customers to achieve the centre’s sales target.
• Identify customer needs and recommend the most suitable programmes to enhance their experience and satisfaction with TWC programmes.
• Proactively follow up on leads, arrange trial lessons, and assist customers in signing up for programmes.
• Respond to phone, email, and walk-in queries promptly and effectively.
• Actively participate in marketing promotional events, campaigns and outreach efforts to boost TWC programmes’ visibility and drive enrolments.

Customer Service

• Deliver outstanding customer service by promptly addressing inquiries, resolving concerns efficiently, and escalating complex issues when necessary to ensure timely resolution.
• Maintain a cheerful, professional demeanor in all interactions, fostering a welcoming environment where customers feel valued and supported.
• Actively listen to customer feedback and share valuable insights with the team to help improve our service offerings and delivery.
• Stay well-informed on the latest programmes and marketing updates to provide accurate and up-to-date information to the customers.
• Go the extra mile to make sure customers are satisfied and their needs are fully met.

Administrative Support

• Utilise company tools and systems to manage and track customer interactions, ensuring accuracy and timely responses.
• Maintain organised, accurate, and up-to-date records of customer interactions, follow-ups, key activities, and relevant data.
• Handle day-to-day administrative duties, such as scheduling student classes, managing enrolments, processing invoices, and ensuring accurate registration and enrolment data.
• Collaborate with team members to streamline processes and contribute to the continuous improvement of administrative efficiency.
• Provide assistance to teachers and students as needed, ensuring a positive experience for all.
• Other duties associated with the role and assigned by the line manager.

Work Hours

As a Customer Service Officer, you’ll benefit from a structured 5-day workweek, including one weekend day, designed to support a healthy work-life balance. Here’s what a typical week looks like:

• Weekdays: 12:30 PM to 9:30 PM (inclusive of a one-hour meal break)
• Saturday or Sunday: 8:30 AM to 6:30 PM (inclusive of a one-hour meal break)
• Days Off: Enjoy one weekday and one weekend off each week.
• Team Collaboration: Participate in an engaging, collaborative 2-hour team meeting each week to brainstorm, share insights, and grow together.

Work Location

Experience the variety and flexibility of working across multiple locations! While your primary work location will be based on operational needs, we value your preferences. We’ll carefully consider your preferred centers when determining your final placement, ensuring a work environment that suits you best.

Job Requirements

• Minimum GCE 'O' levels qualifications.
• At least 1 year of experience in customer service-related roles, preferably in an enrichment or education-related setting.
• Proficiency in using MacBook and G-Suite applications (e.g., Drive, Gmail, Docs, and Sheets).
• Strong communication skills in English, both spoken and written, with keen attention to detail.
• Sales experience or a proven track record of meeting sales targets is an advantage.
• Demonstrated excellence in customer service with the ability to handle customer needs effectively and efficiently.
• Demonstrates strong work ethics, including integrity, professionalism, and a commitment to excellence.
• Positive, approachable, and professional demeanor with excellent listening skills.
• Ability to work independently while also thriving in a collaborative team environment.
• Flexibility and willingness to work at different centers based on operational needs.

What we offer:

• Competitive remuneration
• Performance-based incentives.
• Opportunities for professional development and growth within the company.
• Be part of a vibrant, dynamic and collaborative team that fosters innovation, excellence, and a shared commitment to making a difference in education.

Staff Benefits:

• Comprehensive Medical and Dental benefits
• Birthday and Marriage leave
• Flexi Leave upon completing 1 year of service.
• Monthly Birthday celebration
• Team Bonding Activities
• Exclusive Staff discount for TWC lessons (50% off course fee for children of staff)
• Exclusive Staff discounts with various participating merchants

Job description

DB Golf Center is looking for a Customer Service / Admin Assistant to join our Team

We are seeking a dedicated and customer-focused professional to ensure smooth scheduling, outstanding customer service, and efficient management of administrative tasks in an Indoor Golfing Facility.

Key responsibilities include:

- Provide administrative support to the team and director by handling special requests, projects, or urgent tasks as needed.

- Coordinate and manage lesson bookings, ensuring accurate and efficient scheduling for coaches and customers.

- Maintain accurate records of lesson schedules, customer interactions, and operational data.

- Respond promptly to customer inquiries via phone, email, chat, or in person.

- ⁠Resolving customer complaints and issues effectively and efficiently.

- Foster positive relationships with customers to enhance satisfaction and promote loyalty.

- Support the smooth running of the indoor golf center, including equipment management and resource allocation.

- Ensure all areas of the facility are clean, organized, and fully operational

Qualifications:

- Strong communication skills

- Empathy, patience, problem-solving abilities

- Customer-centric mindset

- Familiarity with Microsoft Office

- Ability to adapt and handle ad hoc tasks with flexibility and efficiency.

Added Value:

- Marketing knowledge with marketing principles to assist with promotions and customer engagement.

- Fluency in written and spoken Chinese is an asset for supporting Chinese-speaking customers

- Familiarity and interest in Golf