Head of Customer Engagement and Events (Private School)

Location: NE

Salary Range: Up to $10,000

• Responsible for providing an exceptional community and customer experience that drives retention of students and increased advocacy of the school.
• Design and facilitate a strategic plan to help increase retention within school through greater community engagement and reduce withdrawals.
• Design and facilitate initiatives that develop and foster relationships within our parent community and deliver parent satisfaction at its maximum, ensuring excellence in delivering best customer experience to our students and their families.
• Sets performance standards to meet service goals of the school and the department.
• Provides feedback and reporting the companys various departments regarding service improvements or customer concerns
• Assists with periodic review of the end-to-end customer journey to identify specific touch points on service improvements that contribute to overall customer experience.
• Supports internal stakeholders on tactical follow-ups.
• Initiates prompt and positive action on all feedback, questions, concerns, and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and school related issues.
• Resolves challenging situations in a professional manner and accurately communicates pertinent information to support a customer service culture; escalates to appropriate party as required.
• Manage withdrawals and the process to ensure it is meeting needs of parents and children.
• Community Engagement
• Events management
• Administration
• Stakeholders management

Requirements

• Minimally 5 years of experience in leadership in a customer service role
• Degree holder
• Awareness of commercial sensitivity and demands for confidentiality.
• Ability to manage budgets and exhibit fiscal responsibility
• Proven results and skills in executing customer experience improvement programs.
• Experience in an educational industry, servicing a multi-national clientele is an advantage.

Please submit your updated resume in Word format by using the Apply Now Button.

We regret that only shortlisted candidates will be notified

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.

Tel: 6950 9741

http://www.peopleprofilers.com

EA License Number: 02C4944

Registration Number: R1106021

Posting Personnel: Sherry Yeoh Xianni

• Singapore Based (Gul Crescent - Company Transport @ Chinese Garden, Lakeside, Boon Lay)
• Monday to Friday: 8.15am - 5.45pm
• Diploma in electrical and electronic or mechatronics engineering; min 3 yrs experience
• Career Progression Opportunities

Job Description:

• Must be able to perform troubleshooting on various electrical circuitry
• Engine and hydraulic knowledge with 2 years working experience in automobile industry (Electrical & Mechatronics) will be an advantage
• Assist Service Manager to manage the service department
• Able to lead a team of technicians and engineers to provide excellent service support

Requirements:

• Minimum Diploma in electrical and electronic or mechatronics engineering
• Posses Class 3
• Min 3 yrs experience

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Key Responsibilities:

• Conduct site acceptance tests, oversee commissioning processes, and assist with the start-up of Insulating Glass machinery.
• Interface with customers for after-sales service, identify their needs, and provide tailored solutions.
• Address and resolve on-site maintenance issues by troubleshooting and offering technical support.
• Work collaboratively with customers to fulfill repair schedules effectively.
• Deliver training sessions to help customers optimize product performance.
• Provide feedback from the field to engineering and production teams for product improvements or new designs.
• Ensure compliance with validation processes, including product applications, controls, and documentation.

Requirements:

• Must be very willing to travel as there are times the travelling can take up to 8 weeks.
• Physical ability to handle heavy machinery parts and tool kits (>30kg).
• Ability to read and interpret technical drawings.
• Prior working experience in a technical servicing role is a must.
• Hands-on experience in servicing and the ability to work independently at job sites.
• Willingness to travel for service assignments within the SEA region.
• Strong problem-solving skills and a customer-focused mindset.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Our client is a Aviation Industry. Due to their current expansion plan, they are looking for a Customer Support Specialist to join their team, in hopes of developing the current high performing team. They are located in the East.

Job Responsibilities:

• Review and process customer purchase orders using ERP (Cardex) and manage portal entries
• Research and resolve order issues, prioritizing based on urgency and ship dates
• Collaborate with warehouse, Sales, and Quality teams to ensure smooth order processing
• Monitor open orders and expedite high-priority or complex shipments
• Coordinate critical shipments to meet deadlines through cross-functional teamwork
• Handle customer claims, returns, and credit/rebill processes
• Support Accounts Receivable in resolving payment-related issues
• Track part usage/demand for existing contracts and collaborate on pipeline management
• Analyze root causes of order issues and recommend corrective actions
• Maintain accurate records and reports for order and customer issue resolution
• Assist in continuous process improvement efforts within the team
• Perform other duties as assigned to support business operations

Job Requirements:

• 2-4 years of experience in Program Management, Customer Support, or warehouse operations
• Proficient in MS Office (Excel, Word, PowerPoint)

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

R24122162 | LAI CHAI LI

About the role
This is a full-time Sales Manager position based in the Pioneer West Region. The role involves managing sales and operations for marine and offshore spare parts, driving revenue growth, and supporting the company's continous expansion plans.

What you'll be doing:

• Oversee sales and operations for marine and offshore parts, including order management, inventory control, and ensuring excellent customer service.
• Lead and mentor a team of sales and operations executives to achieve team objectives and foster professional growth.
• Identify and pursue new sales opportunities while nurturing relationships with existing customers to achieve revenue targets.
• Provide technical expertise and advice to customers on product selection and applications.
• Work closely with the procurement team to ensure on-time delivery of parts and efficient supply chain operations.
• Maintain detailed records of sales, inventory, and customer activities, and generate insightful reports for management.
• Collaborate with the sales and operations team to achieve overall business goals.

What they're looking for:

• At least 2 years of experience in a sales or operations role within the marine or offshore industry, would be preferred.
• Strong technical knowledge of spare parts and equipment is highly desirable.
• Excellent customer service and communication skills, both written and verbal.
• Proficiency in ERP systems and MS Office tools.
• Strong problem-solving skills, decision-making abilities, and the capacity to work both independently and in a team environment.

About the Employer:
The company is a leading provider of marine and offshore parts and services. With over 20 years of experience in the industry, they have built a reputation for delivering high-quality products and exceptional customer service. Their mission is to help the clients succeed by providing innovative solutions and support.

How to Apply:

Interested candidates, please submit your updated resume by using Apply button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027

A well-known and fun establishment is looking for dedicated members to expand the business.

Potential Career Progression
Straight Night Shift Transport Home Provided

6 days per week 8 hours excluding lunch

Quarterly Bonus

Job Description

Process Customers’ order and cashiering duties

Handle cashiering duties, customers’ complaints, and operational issues

Other work scope as required by business needs.

Prepare Food and Beverages according to orders

Interested applicants kindly apply through this job portal or email to [email protected] and I will be in touch with you shortly.

Regret only shortlisted candidates will be notified.

Goh Boon Hui R24122338
Just Recruit Singapore Pte Ltd - EA12C6295

Our front-of-house crew represents the service and overall hospitality of the café. You should consistently provide excellent customer service and ensure comfort and satisfaction throughout the visit. The position requires someone who is a team player, service-orientated, and passionate about the industry.

Responsibilities

• Offer friendly and efficient service to customers
• Provide menu recommendations to customers when asked
• Process customer orders via Point-of-Sale (POS) system
• Ensure all items are prepared and served promptly
• Assist with setting and clearing the table for various meal period
• Assist shift manager in planning and organizing special events
• Escalate customers' feedback to the shift manager
• Follow proper hygiene practices in accordance with food & beverage safety and hygiene standards
• Any other duties assigned by the manager

Requirements

• No experience is required
• At least 1-2 years of relevant experience in the F&B or Retail industry will be an advantage
• Excellent communication and interpersonal skills
• Excellent team player and friendly individual
• High initiative and positive attitude
• Able to multi-task and work in a fast-paced environment
• Willing to work on weekends and public holidays
• Minimum 3 days per week

Working Locations

• Tanjong Pagar
• Upper East Coast

About Us:

Micron is a global leader in memory solutions, groundbreaking transformative technology that shapes how the world uses information to enrich life for all. With a history spanning over 40 years, Micron has been instrumental in major technological advancements, providing efficient memory and storage systems for diverse applications. As the world transitions to an economy where data drive value creation, Micron plays a pivotal role, with data becoming the new business currency, and memory and storage are strategic differentiators that redefine how we extract value from data, enriching lives globally and redefining society. Micron is also committed to sustainable development, focusing on employee health and safety, environmental quality, and community support.

Main Responsibilities:

Reporting to the Senior Director, Supply Chain Optimization, you will play a pivotal role in optimizing end-to-end inventory and exceeding customer delivery performance expectations. This role is essential for uncovering rich and actionable inventory insights, ensuring working capital is accurately deployed, and delivering outstanding customer experience. You will lead global teams which are responsible for alignment of customer service level targets to demand segments, multi-echelon inventory optimization, cross functional facilitation to improve inventory health, disposition of impaired inventory, management of customer stated lead time policies, and inventory reserves management.

Other Responsibilities:

• Lead and develop the Inventory Optimization, Inventory Management, and Customer Service Level teams.
• Oversee multi-echelon inventory optimization and other supply chain policy management.
• Measure inventory health and implement proactive and reactive strategies for improvement.
• Define and manage structural Days Inventory Outstanding (DIO) targets.
• Facilitate multiple cross functional inventory and service level forums.
• Collaborate with Assembly & Test, Quality, Engineering, and New Product Operations teams to improve inventory processes.
• Be responsible for quarterly reserves and write-down processes for raw materials, in partnership with Finance.
• Monitor and improve customer service levels, balancing inventory levels to meet service expectations without compromising financial performance.

You Are:

• An outstanding leader with a consistent track record in leading supply chain, industrial engineering or relevant areas, with strong analytical and problem-solving skills, and the ability to drive critical initiatives in a highly organized and adaptable manner
• Possess a Bachelors’ Degree or above and at least 12 years of work experience across key business functional areas such as inventory management, supply chain, manufacturing or a related field.
• Strong understanding of semiconductor product and manufacturing processes.
• Excellent interpersonal skills with the ability to work & collaborate at all levels and influence partners without direct authority.
• Passionate about driving improvements and achieving operational excellence.
• The ability to form collaborative partnerships with internal and external partners.

• Serve as a Patient Service Associate at one of our clinics.
• Handle front desk related matters such as customer enquiries and cashiering.
• Provide administrative and logistical support to the clinic.
• Ad hoc duties assigned by Supervisor.
• 5.5 days work week.

• World-leading provider of cargo and load handling equipment (MNC)
• Basic $4,000 - $6,000
• Allowances + OT payable
• Office location: Jurong East-International Business Park

Responsibilities

• Steel Work Supervision: Supervise structural steel repairs, including welding, fabrication, and modifications on RoRo vessels, container vessels, and bulk carriers, ensuring compliance with industry and safety standards.
• Maintenance: Perform preventative maintenance, corrective actions, and upgrades equipment, including RoRo ramps, doors, and hatches.
• Inspections: Conduct thorough inspections of steel structures and mechanical systems to ensure compliance with safety and quality standards.
• Project Management: Lead and manage subcontractors during larger steel repair projects, ensuring the work is completed on time and within budget.
• Customer Support: Establish and maintain excellent relationships with internal and external customers, providing technical support and feedback to the relevant teams.
• Safety Compliance: Adhere to all Quality, Health, Safety, and Environmental (QHSE) standards and site-specific safety protocols.

Requirements

• Min with technical qualification in steel fabrication, marine or other relevant engineering fields.
• Min 2-3 years working experience in supervising steelworks or marine industry.

For consideration, kindly submit your CV by clicking “APPLY Now”

**Only shortlisted candidate would be notified**

EA Reg. No: R23114214 | Chloe Tan

• Hands-on service & repair of equipments.
• Communicate & manage customer’s expectations.
• Promote safety, assist in improving and ensuring workplace safety.
• Other ad hoc duties.

Job Requirements:

• Secondary level with 1-2 years of hands on repair experience in either Electronics/ Pump/ Machinery/ Gear Motor.
• $2000-$3500 (Salary will commensurate with experience and qualification).
• Overtime Claim.
• 5 day work week.
• Training Provided.

Interested applicants, please email your resume to [email protected]

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R1108310

all hair services like cut, dying hair, doing hair treatments, selling hair products, order stocks for hair products, cashiering, handle calls from customers, train and manage Staffs, help to boost sales, handle complaints from customers. help to wash towels and fold them, open and close the cashier.

Responsibilities

• Build and maintain strong relationships with customers, ensuring excellent service support.
• Troubleshoot analyzers and provide solutions aligned with standard procedures and safety guidelines.
• Liaise with customers to address service concerns and resolve technical issues.
• Prepare service and spare parts quotations in response to customer inquiries.
• Perform in-house repairs and on-site commissioning for various analyzers, including gas and water quality systems.
• Support project teams in conducting Factory Acceptance Tests (FAT) and Site Acceptance Tests (SAT).
• Deliver product training to end users and distributors.
• Identify opportunities to secure new preventive and maintenance contracts.

Requirements

• Candidate must have minimum of 2 years experience in servicing of analytical equipment.
• Minimum Diploma in Mechanical, Electrical, Environmental Engineering
• Knowledge of water or air quality analyzers is a huge advantage.
• Candidate with own vehicle is an advantage.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job Description

1. Data administration covering customer and market data, and trade booking.
2. Participate in cross-functional business process re-engineering teams and continuous improvement efforts.
3. Manage trade lifecycle across equities, fixed income, FX, derivatives, funds etc.
4. Investigate and escalate any discrepancies outside of given tolerances for portfolios.
5. Provide support on other administrative matters / back-up duties as needed.
6. Support Relationship Managers (RMs) to provide excellent service to high net-worth clients, in particular from Chinese speaking regions.
7. Partner client, business support and service providers to ensure delivery of clients' requirements including working on weekends (if required).

Requirements:

• Degree, preferably in Banking or Finance
• Fresh graduates to maximum 2-year experience
• High-stress resistance and multitasking ability
• Able to use data tools such as Phyton
• Only Singaporeans and permanent residents will be considered

Service Engineer (Chiller / Air-handling Unit)

Job Info:

• Basic $3500 - $4000 + VB
• 5 Days, Monday - Friday 8.30am - 5.30pm
• Location: Ang Mo Kio

Responsibilities:

• Attend to customer enquiries and complaints, including on-site calls
• Recommend preventive measures and provide prompt and effective resolution to technical problems
• Assuage dissatisfied customers with prompt resolutions for any product or service issues
• Provide guidance and technical assistance to service teams and sub-contractors on service assignments, testing and commissioning; verify and prepare payment to sub-contractors
• Remain actively involved in the implementation of department strategies and initiatives such as service value-chain businesses
• Update Service information system and follow up with all necessary paper work diligently, timely and accurately for smooth operation of the department

Requirements:

• Diploma/Degree in Mechanical Engineering
• Minimum 2 years of technical experience with knowledge in air conditioning, Chiller, ACMV or HVAC systems

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Kok Jean Ray
Registration Number: R22110935
EA Licence No: 16C8004 (Elitez Pte Ltd)

• Singapore Based (Jurong east & Jewel Changi etc)
• 5 days including weekend and PH (off-days on weekdays), 44 hours per week
• With experience in leading a team; Prior experience in photography service industry is preferred.
• Career Progression Opportunities

Provides out-of-home imaging solutions and services to consumers in theme parks, attractions and special events.

Job scope:

• Achieving imaging revenue targets of store or booth
• Lead a small team and to achieve Service and revenue targets
• Manage the daily operation, supervise the team
• Display knowledge of key items and actively communicate status to manager
• Able to work outdoors and on shifts, including weekends and public holidays

Requirements:

• With experience in leading a team
• Prior experience in photography service industry is preferred

Kylen Seah Reg No: R24124248

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

• Attend to patient enquiries over the counter to provide information on clinic services
• Update patient registration information and process medical records in accordance with standard operating procedures and clinic guidelines
• Provide quality customer service to patients
• Assisting in all day-to-day administrative duties.
• Ensure proper maintenance of clinic facility for cleanliness and positive image
• Perform other ad-hoc departmental tasks/activities as assigned by the management.

Job Requirements:

• Min N/O level and above
• No working experience is required as on-the-job training is provided

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

* Cleaning service

* Location: Changi Airport

* 5.5days

* 8:30am - 5:30pm

Job Description:

• Collaborate with the Resident Manager & Assistant Managers to establish standard operating procedures for ground operations.
• Inspect daily tasks performed by ground staff.
• Employ a coaching approach to reinforce SOPs with ground staff: supervisors and housekeeping staff.
• Mentor new staff during orientation.
• Implement skills enhancement programs for ground staff to boost performance.
• Update training schedules for cases of non-conformance and monitor improvements to bridge skills gaps.
• Coordinate and conduct training sessions on safety, quality, and environmental subjects.
• Undertake any other assigned ad-hoc tasks by the Manager.

Job Requirement:

• Possess a minimum Diploma/Degree in a relevant field of study and be open to training.
• Proficient in Microsoft Office applications (Excel, Word, etc.).
• Capable of working independently and thriving under pressure.
• A team player who can handle multiple tasks in a fast-paced setting.
• Willing to work shifts and overtime occasionally.
• Good communications skills are preferred.

HOW TO APPLY:

Interested applicants, please click on “Apply Now”or email [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Lim Wei Jye (Jaylyn)

EA Personnel Reg No: R24121213

Our Client is one of the leading player in Hospitality industry in Singapore. Due to business needs, they are now recruiting a Guest Service Officer/ Porter to be part of their Concierge team for ongoing transformation projects. They are located Central - easily accessible.

Duties:

• Greet and assist guests entering and leaving the building.
• Open doors and provide directions or information.
• Monitor and control access to the building.
• Help with packages, luggage, and deliveries.
• Ensure security by keeping an eye on the entrance area.

Requirements

• Good communication and interpersonal skills.
• Professional appearance and demeanor.
• Ability to stand for extended periods.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.
EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

The Palawan @ Sentosa

The Palawan @ Sentosa is Shangri-La Group's first standalone lifestyle and entertainment precinct. Bringing colourful joys of life to our customers outside of the hotel setting, the precinct is designed to bring families and friends together, enabling them to explore, play and bond. This iconic new beach playground will be home to several new-to-Singapore attractions such as gamified karting, floating aqua park and family beach club. Join now to be part of the pioneering team to bring this exciting development to life!

We are looking for a Co-ordinator, Operations Service (Attractions), to join our team!

As the Co-ordinator, Operations Services (Attractions) we rely on you to:

• Provide a pleasant, safe and fun experience for all guests and visitors
• Handle ticketing and retail operations
• Handle ad-hoc guests and visitors' queries
• Set and maintain service standards
• Work closely with other departments to ensure service delivery is of the highest standard at all times

We are looking for someone who:

• Loves interacting with guests and visitors
• is enthusiastic and customer-oriented
• Display initiative
• Creative with an eye for detail
• Has good relationship building & diplomacy skills
• Willing to work shifts

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals

If you are the right person, what are you waiting for? Click the apply button now and be part of the pioneering team!

Our client is a local company, one of the leading Environmental Services provider. They are looking for a Business Development Executive to assist their Sales team for the next phase of their business. They are located in West.

Duties of Business Development Executive:

• Conduct tender site visits, prepare proposals, and deliver sales pitches to potential clients.
• Identify and pursue tender opportunities; aim to exceed revenue targets and maximize margins.
• Build client relationships, manage budget negotiations, and develop winning strategies for RFPs and Bids.
• Monitor industry trends to capitalize on opportunities and address risks in Environmental Services and Integrated Facilities Management.
• Enhance service offerings based on client needs; ensure retention through strong relationship management and responsive support.
• Collaborate with account managers and trainers to uphold customer service standards and improve loyalty.
• Compile monthly sales/tender reports and contribute to management meetings on business development.
• Coordinate with Operations, HR, Finance, Procurement, Technology, and Safety to support business objectives.

Requirements:

• Minimum 1 year experience
• Minimum Diploma in any discipline
• Comfortable to work in fast-paced environment

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R24124884 (Tham Wei Sik)

Job Description:

• Support start-up, contract maintenance and other service activities with emphasis on safety and protection.
• Perform routine preventive maintenance, logging, corrective maintenance works and to carry out warranty repairs.
• Participate in service and repair of gas detectors, safety activities, emergency response, breakdown calls and ad hoc projects.
• Ensure equipment turnaround and breakdown responses are achieved at optimal level of efficiency.
• Manage all orders efficiently until fulfilment stage, by working closely with Service team.
• Liaison with relevant parties such as customers, service supervisor, coordinators and logistic pertaining to queries, technical issues, status and deliveries.
• To participate/take up Workplace Safety & Health responsibilities/ activities as per requested by the company.

Job Requirements:

• NTC2 or Diploma in Electrical/Electronic/Process Instrumentation / /Mechatronics Engineering

Interested candidates do attach your resume to [email protected]

Attn: Angela Celeste Poh Li Ying (R2095367)

Recruit Express Pte Ltd (99C4599)

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

Responsibilities

• Provide overall leadership, governance, organization and management of the project team
• Responsible for project team resource planning, recruitment, training & development and retention
• Plan and recruit Project Engineers / Designers / Drafters as per the demand
• Develop, coach, guide and train the Project Engineers / Designer / Drafters
• Manage Half-yearly & yearly appraisal process for the project team for their professional & career development
• Responsible for execution all assigned projects with respect to Safety, Quality, Design, Procurement, Construction, Contractual, Budget, Schedule and Resources
• Ensure competent / qualified Project Engineer / Designer / Drafter assignment to the project
• Ensure project execution compliance in accordance to PQP
• Manage all project stakeholders (Owners, Clients, Consultants, Subcontractors, Third Parties & Internal Team) for smooth project execution
• Approve Purchase Requisitions / Invoices on-time for issuing PO & payment to suppliers
• Project Cost control (including site expenditure) to ensure profit margin for the projects
• Ensure additional works are carried out with Variation Order Request approval from customer
• Manage cash flow of the assigned projects by ensuring regular progress claims submission & approval relating to the work progress at site
• Achieve all assigned projects’ objectives (Project On time delivery, Project Cost less than the allocated budget etc.)
• Escalate challenges to MD appropriately to resolve it on time
• Conduct regular meetings with the Project Team on Project status update
• Other adhoc duties as assigned

Requirement

• Degree / Master in Electrical Engineering
• Proficiency in various software such as MS Office, MS Projects/Primavera
• Min 5 years of working experiences in related field
• Possess effective organizational and follow-up skills, meticulous
• Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

What do we expect from you?

Under the general guidelines of the Director of Sales, the Sales Manager solicits transient and group business that enables Mondrian Singapore Duxton to meet and/or exceed set revenue goals in rooms, events, meetings, conferences and food and beverage.

The Sales department is responsible for selling the hotel and providing a relationship-oriented atmosphere for the client, who would book business into the hotel. The Sales Manager will have a defined sales territory, market segment(s), account list and/or may partner in a job-sharing setting. Their primary function is to book business from their prospecting and solicitation efforts and respond to inquiries. Based on assigned territory and market segment, it’s expected that a significant portion of time be devoted to new business development.

How your day looks like:

• Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation, outside sales calls, site inspections and written communication
• Meet or exceed personal sales solicitation call goals based on a minimum of 5 daily appointments covering existing and prospective accounts
• Responsible for administration of all support services including but not limited to responding to emails and correspondence, input and maintenance of databases
• Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
• Interacts with individuals outside the hotel within their sales area including, but not limited to clients, local hotel associations and other members of the local community
• Solicit corporate, consortia and leisure accounts directly and jointly with others through the preparation, execution and completion of Action Plans
• Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
• Within established parameters, quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
• When appropriate, and with agreement with the DOSM, to attend major travel functions (trade shows, associations) that deal specifically with their marketing responsibility
• Plans sales trips, under the direct approval of the DOS, to major marketing areas, calling on accounts within their specific marketing area
• As directed, compile and input market intelligence information to the Sales Information Management system
• Develop and maintain knowledge of market trends, competition and customers
• Actively promote and produce sales leads for other sister hotels and for in house sales staff
• Establishes and maintain files on major active accounts within their marketing area/segment(s)
• Establishes and maintains effective employee relations
• Performs related duties and special projects as assigned
• Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
• Preparation and completion of Purchase Orders as and when required
• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management
• Prepare correspondence to customers, internal booking reports and file maintenance
• Work with other departments within the hotel to provide quality service to customers
• Attend local trade shows, community events and industry meetings

How do I deliver this?

• Tell it like it is- Authentic, honest, you mean it, sincere, true.
• Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.
• I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.
• Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.
• Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.