Location: Singapore

Focus: SEA, GCR, Korea, India | Mid/High Touch Experience

Our Customer Success team advises and guides our wide array of customers as they map any number of business needs to Zendesk. We ensure customers are optimized and scaling effortlessly through impactful engagements, all focused on driving business and technical value. We work to understand a customer’s business, creatively provide solutions to challenges, and ultimately help their business innovate and transform using Zendesk.

A leader within our Success organization is genuinely compassionate, strategic-minded, charismatic, organized and dedicated. They believe that a customer’s experience (CX) is the common thread to transform a business and have a unique ability to instill that knowledge and interest into their colleagues and team. The ideal candidate has deep experience and interest in current and evolving Customer Experience trends.

Reporting into the RVP of Customer Success, fulfilling this role means you will help set and execute against our Customer Success strategy for APAC. You will ensure that the goals of your team and the customers they serve, align to the overall Zendesk Go-To-Market strategy. Ultimately, you and your team will be responsible for ensuring our customers derive value through product adoption and integrations, driving consultative experiences, partnerships, and product health for Zendesk’s largest and most strategic customers in order to mitigate churn and lead to expansion.

Profile:

• Deep experience in building and running Customer Success or Support, Consulting, Professional Services, Account Management or similar function, at scale
• Ability to connect customer success initiatives with organizational goals, demonstrating strategic thinking and foresight.
• Strong analytical skills to interpret data, understand customer behavior, and utilize insights for continuous improvement.
• Results-driven mindset with a proven track record of accountability for customer success metrics and effective execution.
• Natural leader with high emotional intelligence, capable of mentoring teams to enhance performance and engagement.
• Deep understanding of customer needs and a genuine commitment to fostering a culture of empathy within the organization.
• Creative thinker who encourages experimentation to identify new ways to enhance customer value and drive success.
• Excellent interpersonal skills, fostering collaboration across teams to improve customer experience and outcomes.
• Adaptable and resilient, with the ability to lead teams through change while maintaining motivation and focus.
• Sets and upholds high performance standards, with a strong ability to measure and report on customer success metrics.
• Passionate advocate for customer needs, ensuring their voice influences decision-making and strengthens loyalty.

What you'll do:

• Lead and scale a team of Customer Success Managers providing a Mid/High Touch Customer Success experience.
• Manage clear and quality-driven deliverables on a quarterly basis that showcase customer growth, trends, retention, and product/industry maturity
• Design and drive strategic improvements to scale processes, services, and systems to enable the team to exceed adoption, retention, and growth objectives
• Partner with regional Sales, Renewals, and Professional Services leadership to deliver exceptional post-sale experience and outcomes for customers
• Flex between enterprise methodologies and emerging market tactics to elevate the region and set an example for other leaders within the business
• Be a thought leader and establish executive relationships with key customers
• Create a culture of accountability and execution
• Manage, hire, and develop a team of Customer Success and technology experts who have deep industry and technical experience
• Respond to high profile, high-impact customer escalations in a manner that inspires confidence and continued customer loyalty
• Active participation within the Zendesk Customer Experience leadership team, contributing to planning, positioning, and strategy

You will have:

• Experience leading a dispersed customer-facing CS organization, across multiple subregions in Asia, for a portfolio of advanced SaaS products serving tech-savvy customers, with a breadth of exposure to a variety of customer needs.
• Minimum of 7-10 years of management experience
• Excellent oral and written communication and interpersonal skills, business fluency in an Asian language highly regarded
• Demonstrated record of using success and services to drive sales and, more importantly customer experience, forward in an innovative and repeatable way
• Experience forecasting, meeting and exceeding churn and contraction goals.
• Ability to thrive in a high growth, fast paced environment and adapt quickly to changing demands. Experience scaling teams and processes
• Data driven decision maker with a strong focus on execution
• Excellent instincts and proven ability to interface at a senior level with ease
• Experience resource planning including account alignment, planning, and hiring plans
• Willing and able to travel 25-40%
• Gainsight experience is a plus

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

Work Location:

· Thomson Plaza

· Willing to travel to other branches when required (Bukit Timah Plaza, Century Square, Oasis Terraces, Parkway Centre, Thomson Plaza)

Work Days:

· Monday-Friday: shifts between 10am-10pm

· Saturday-Sunday: 8am-6pm

· Able to work shift hours and on weekends (4 weekdays and 1 weekend)

· 44 hours per week

Job Responsibilities:

· Service oriented

· Acquire and maintain strong knowledge of the organisation's programmes, services and processes

· Keep abreast of latest MOE initiatives to stay relevant with customers' needs

· Actively promote and upsell programmes to both prospective and existing customers

· Attend to customers' needs and enquiries in a prompt and service-oriented manner

· Build rapport and maintain a positive relationship with all stakeholders

· Handle all walk-ins, phone, text messages and online enquiries in a warm, earnest and professional manner

· Meticulous and detail oriented to ensure administrative duties like registration and enrolment data are accurately captured

· Maintain an updated record of customer interactions, including inquiries, feedback and complaints

· Provide support and assistance to teachers and students whenever required

· Uphold a strong communication platform between teachers and parents

· Assist in other adhoc duties as assigned

Job Requirements:

· Minimum Diploma holder

· Strong proficiency in spoken and written English

· Proficient with Google Docs, Google Sheets and Microsoft Office

· Good team player with ability to work with minimal supervision

· Prior experience in education industry would be advantageous

Please note that the position and remuneration can be negotiated based on the candidate's relevant experience(s).

To submit your application, you can also drop us an email ([email protected]) with the position that you are applying for and a copy of your resume.

We regret to inform that only shortlisted candidates will be contacted.

Your Role on Our Journey:

As a Customer Experience Consultant, you'll be the go-to person for our drivers after they hit the road in their leased PHVs. Your main task? To make sure every driver feels supported, heard, and valued. Whether it's resolving an issue, answering queries, or just checking in to see how they're doing, your role is crucial in keeping our drivers happy and our engines running smoothly.

Your Day-to-Day Adventures:

• Provide stellar after-sales support to our drivers, ensuring they have a smooth ride with Lumens.
• Be the first point of contact for drivers' requests and concerns, resolving them with efficiency and care.
• Regularly follow up with drivers to gather feedback and check on their experience.
• Identify opportunities for re-contract deals, and upsell better vehicles or longer lease contracts.
• Build strong, lasting relationships with our drivers, ensuring they always feel part of the Lumens family.
• Keep customers updated on the latest promotion and product.

What Makes You a Perfect Fit:

• At least 2 years of experience in a customer-focused role, such as Sales, Account Manager or Customer Service
• A passion for helping and interacting with people.
• Strong problem-solving skills, with a knack for resolving issues swiftly and satisfactorily.
• Excellent communication skills and proactive, empathetic approach to customer service.
• The ability to identify sales opportunities without ever losing that personal, caring touch.

Ready to Drive the Extra Mile?

Send your resume that showcases your unique spark to us today. If your journey aligns with ours, we'll get in touch soon!

Job Summary

• Refer and familiarise with the following for daily operations:

1. Handling Customer Complaints at Call Centre
2. Pausing in Queuemetrics
3. Queuemetrics Logging Off
4. Queuemetrics Login
5. Web Portal Appointment Bookings
6. Appointment Booking for Australian Visa Application

• Provide prompt, accurate and updated information for all queries via incoming calls/emails.
• Committed, timely efforts to attain the targeted result by making outbound calls.
• Exercise initiative, discretion and courtesy, as far and as often as possible to inform, update, clarify, explain, solve/resolve issues and collect feedback from existing and potential customers.

Job Description

• Display and maintain required level of professionalism, courtesy and competence when interacting with internal and external customers.
• Be adequately equipped to address all queries and concerns raised by external customers.
• Perform duties allocated with upselling services /health screening packages, surveys, publicising new programmes/events and other corporate or organisation-wide initiatives.
• Adopt a pro-active approach to:
• Stay informed of key products, services, initiatives, etc in order to address customers’ queries
• Assess customer’s interest, propose solutions/alternatives and solicit relevant feedback
• Familiarise oneself with and exemplify the organisation’s mission, vision and core values
• Propose improvements to existing processes, procedures and operations, particularly pertaining to customer service and call centre operations
• Upgrade one’s skills and competence through attending courses, training, workshops etc.
• Ensure and maintain cleanliness & safety in the call centre and with its equipment and fixtures.
• E-mails being send to clinics / departments should be addressed to the concerned as instructed.
• Individual and Group KPI’s for SCC to be attained with the right attitude and team spirit.
• Strictly adhere to the instructions from the Executive for the effective functioning of the centre.
• Multi lingual officers should support the callers with the possible language other than English. Mandarin, Malay, and Tamil speaking assistance to be provided without any hesitation.

Job Requirements

• At least 2 years of relevant experience
• Computer literate, preferably in MS Office, Excel, Word etc.
• Good interpersonal and conversational skills
• A fairly high degree of patience, diplomacy, sensitivity, courtesy, problem-solving skills and self-motivation
• Able to work independently as well as in groups/teams with minimal supervision
• Conversant in at least two language
• A good and healthy sense of humour, although not mandatory

Interested applicants are invited to send in their detailed resumes, stating current and expected salary via APPLY NOW.

Only shortlisted candidates will be notified.

Job Summary

If you enjoy working in a fast pace environment and the challenge of redefining what good service means to people, this position is for you. Join HipVan's operations and customer happiness team to help us improve and exceed our customers' expectations when they shop with us! In the process, learn how operations is managed for an online store, from inbound operations such as freight forwarding and receiving shipments, to outbound operations such as picking and packing, working with 3rd party couriers and managing our in-house delivery fleet.

Job Description

- Responsible to deliver a customer-centric experience and assist customers across all channels including phone calls, emails and live chat
- Monitoring and maintaining the highest standard of customer services across all platforms
- Going the extra mile to ensure customers’ needs and expectation are met
- Actively involved in refining customer experience through customer feedbacks and observing daily operations
- Ensuring high levels of customer satisfaction by delivering excellent service.
- Proactive and initiative to constantly improve internal processes
- Work closely with cross functional team members (merchandising, operations)

Requirements

- Strong communication and problem-solving skills to assist customers with any issues they face when they shop with us, including product enquiry, delivery or order related enquiry
- Cheerful and friendly disposition when communicating with customers
- Strong sense of dedication to our customers’ happiness
- Process-oriented and good attention for detail
- Accountable and responsible team-player
- Able to work independently and also as a team
- Past experience in either operations or customer service will be a plus
- Highly organized and motivated, a team player and fast learner

Kindly send resume to [email protected], only shortlisted candidates will be contacted.

FoodXervices Inc is one of the top foodservice distributors in Singapore, servicing over 4800 clients ranging from top hotels and restaurants, airlines, and cafes, fast food chains and culinary institutions.

We are looking for an office based Customer Success Executive to join our team.

The ideal candidate should have a personable character with great communication skills.

Duties and responsibilities include:

• Using all proper means in the Employee’s capacity to advise, promote, improve, develop, extend and maintain the Group’s business and to protect and further the reputation, business, interests of the Group
• Using and optimising usage of all improved and updated technological / digital software made available – including assisting for Software Implementation, Improvement and Training (i.e Zendesk, etc)
• Processing the placement of orders received from customers via phone and email.
• Respond and follow up to customer inquiries via email or phone.
• Identify and assess customers' needs to ensure high level of customer satisfaction.
• Build rapport with customers and maintain customer-client relationships.
• Provide timely solutions to customers with regards to their transactions.
• Suggest alternative purchase options to prospective customers.
• Any other ad-hoc duties assigned.

Requirements:

• Possess minimum Nitec / Diploma in any discipline.
• Beneficial to have expeirence dealing with 3PL / 4PL and Export customers, not a must have.
• Have excellent communication skills.
• Be comfortable with technology and learning new systems.
• Be a good team player with a positive attitude.
• Be organised and demonstrate ability with admin tasks.
• Be able to multi-task and work under pressure.
• Must be able to work on Saturdays, when OT is required (alternate weeks).
• Be able to start work immediately.
• Only Singaporeans may apply.

As an employee of FoodXervices Inc, you will enjoy the following benefits:

• Access to company gym facilities
• Staff discount rates for company listed products
• Free parking
• Work from home 1 day per week (After probation)

Job Scope for Customer Sales Assistant

The Customer Sales Assistant for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships.

Handling Product and Service Inquiries:

Assist potential customers by providing information about products or services, answering their initial inquiries, schedule appointments and helping them understand the features and benefits of the offerings.

Customer Documentation:

You would be responsible for preparing and maintaining various administrative documents, such as sales order, invoice and receipt.

Customer Communication:

Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

Collaboration:

Facilitate a smooth handover and onboarding process by partnering closely with the implementation team. Ensure that products or services are configured accurately and meet customer expectations. Collaborate effectively with internal teams, including Level 2 and Level 3 support, to resolve issues promptly and deliver seamless, high-quality customer support throughout the service lifecycle.

Feedback Loop:

Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

Continuous Learning:

Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

5-Day Work Week:

A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

Requirements

• Strong communication skills
• Able to work independently
• Cooperative and supportive team member
• Friendly, positive and solution-oriented disposition

Qualifications and Experience

• "O" level or equivalent
• Minimum 1 year of working experience preferred
• Accountant, Bookkeeper or Customer Service experience preferred
• Knowledge and experience with Accounting software would be an advantage
• Immediate availability preferred

Are you interested in being part of the OCi Team? Please email to [email protected]

Premium Chinese bistro restaurant recruit Service Crew.

Responsibilities:

• Assist the shop manager in building a vibrant customer community.
• Engage with customers, gather feedback, and help us continuously improve.
• Perform daily operational tasks such as taking orders and serving customers.
• Learn about our products and provide recommendations when requested.
• Coordinate with the kitchen crew to ensure smooth and efficient operations.
• Maintain cleanliness and hygiene standards.
• Perform other ad-hoc duties as assigned by the Restaurant Supervisor and management.

Requirements:

• Happy, energetic, and hands-on with a can-do attitude.
• Service-oriented and a team player with a positive outlook.
• Proficient in both English and Mandarin Chinese.

Our client is an esteemed External Asset Management (EAM) firm whose bespoke solutions include Private Wealth Management, Asset Management, and Fund Management.

With a well-established subsidiary and strong presence in China, our client provides direct access to a robust pipeline of HNW clients actively seeking investment opportunities in Singapore.

To further enhance their offering, our client recently acquired an insurance brokerage firm and now boasts in-house Insurance Specialists dedicated to addressing clients’ Universal Life Insurance and Estate Planning needs, ensuring a holistic wealth management experience.

Additionally, the firm organizes exclusive Client Appreciation and Acquisition Events, fully funded by the company.
This enables their Relationship Managers focus on deepening client relationships and acquiring new prospects without incurring any costs.

By leveraging strategic partnerships with Private Banks, Financial Institutions, and Global Product Providers, they cater to the nuanced needs of Ultra-High Net Worth (UHNW) and High Net Worth (HNW) individuals with a commitment to excellence and discretion.

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Key Requirements (applicants who do not fulfil these requirements will NOT be considered)

1. Established Relationships with Accredited Investors, HNW/UHNW Clients, Family Offices, or Institutional Clients
2. Proven track record as a Relationship Manager in one or more of the following sectors/segments:

• Private Banking, Priority-Private or Priority Banking
• Others: Corporate Banking / Investment Banking / Securities Firms / Wealth Management / HNW Insurance

Market coverage

• Open sky

Remuneration

• Full Commissions: Very attractive Revenue Sharing scheme

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Our Confidential Discussion

Feel free to out to me via 8837 5170.

You are welcome for a chat whether you are ready to move or simply wish to fact-find about EAMs/Family Offices.

We can discuss:

• The pros and cons of EAM/Family Office vs Private Banks, and how it impacts/benefits your business
• Are the Strengths/Weaknesses in terms of your Profile, your Clients’ Profiles and Needs better suited in EAM/Family Office or Private Bank?
• The ecosystem of Products and Solutions available in EAM/Family Office setups
• The A-to-Z requirements and processes (Compliance and Operations) in order to onboard clients onto the EAM ecosystem

Your information will be treated in the strictest confidence, and we observe strict protocol of not sending candidates’ profiles without their permission.

Thank you very much for your interest. We regret that only shortlisted candidates will be notified.

EA Personnel Name: Ng Weineng
EA Personnel No: R1985639
EA License No: 02C4944

Job Description

• Conduct market research and network to identify business opportunities in the Energy-as-a-Service (EaaS) sector, with primary focus on Cooling-as-a-service (CaaS) business
• Identify customer needs and build a robust opportunities pipeline across operational brownfield assets and under-development greenfield assets
• Manage end-to-end business process from strategy, ideation, lead generation, business proposal preparation to contract negotiation and closing deals in collaboration with internal and external stakeholders
• Manage ecosystem and channel partnerships with key decision makers and stakeholders in the industry
• Be proactive in scouting needs, staying abreast of technology trends and foresights, and translating these into insightful reports
• Develop and strengthen relationships with internal and external stakeholders and clients in the low carbon energy sector
• Develop new business models or transform existing ones, including organisational development, capability mapping and operating model change
• Manage project budgets and finances
• Such other duties and responsibilities as may be reasonably requested by your immediate supervisor / the head of department from time to time

Job Responsibilities

• Degree in Engineering, Science or technologically-related fields with minimum 8 years of relevant work experience. Master’s degree in business is advantageous
• Familiarity with technology trends and innovation drivers in high-side cooling systems and industry best practices will be advantageous
• Creative and innovation thinking with proven track record of energy transition success in securing new contracts in cooling sector
• Solid commercial understanding with basic financial modelling, payback period analysis, etc. crucial
• Passion for new technologies and technical acumen to evaluate their relevance in sustainability and energy efficiency
• Excellent project and stakeholder management skills, negotiation, communication, and interpersonal skills
• Understanding of cooling business and service-based business models, including best practice processes
• Ability to work effectively in a multi-disciplinary lean team environment and to take initiative and deliver projects independently when required
• This role is based in Singapore but focuses on business development for the India market. Some overseas travel is to be expected

Job Info:

• Working Days: 5 days/week
• Working Hours: Rotational shifts
• Location: Sentosa/Central

Job Description:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Responsibilities:

• Install, service, and repair equipment onboard vessels
• Load and update software and use technical knowledge to address a variety of technical problems.
• Use the company’s schematics, block diagrams, and manuals to diagnose the fault and recommend relevant spare parts to be changed.
• Work closely with senior engineers as a start but will require to be independent after training
• Upon completion of the service job, write a service report for submission to the ship management or ship owners.

Requirements:

• Min Diploma requirement In Engineering related,
• Min. 1-year working experience
• Positive can-do attitude
• Willing to work overtime
• Experience in MS Office
• Team Player

Queenie Chua

R24125459

about the company

My client is a leading provider of data center solutions, seeking a highly experienced Client/Customer Success Manager to manage their portfolio of client accounts based in Singapore. This role is pivotal in maintaining strong relationships with key clients, ensuring service level agreements (SLAs) are met, and providing high-quality customer experiences across all touchpoints.

about the job

• Serve as the main point of contact for data center clients in Singapore, ensuring seamless communication and effective resolution of any client concerns.
• Oversee client contracts, ensuring adherence to SLAs, timely delivery of services, and ensuring full client satisfaction.
• Collaborate with internal teams to ensure the smooth execution of data center operations, maintenance, and any related services as per the client’s needs.
• Proactively monitor client accounts, ensuring timely payment collection, managing invoicing, and addressing any billing-related inquiries.
• Conduct regular client reviews and meetings to assess service performance and address any potential areas for improvement.
• Identify opportunities to enhance client satisfaction and retention, including up-selling and cross-selling additional services and solutions.
• Provide feedback to internal teams and participate in continuous improvement initiatives to ensure the highest standards of service delivery.
• Support the Regional Head in driving business strategy and goals for the Singapore market.

skills and experience required

• 6 to 8 years onwards of experience in a client success, customer relationship, or account management role, ideally within the data center, IT infrastructure, or technology solutions industry.
• Strong understanding of data center solutions, with the ability to communicate technical concepts effectively to both technical and non-technical stakeholders.
• Proven ability to manage multiple clients and projects simultaneously, with excellent organizational and prioritization skills.
• Experience in managing service contracts, SLAs, and payment processes.
• Outstanding interpersonal skills, with a client-focused mindset and strong problem-solving abilities.
• Proficiency in using CRM and other customer management tools.
• Ability to thrive in a fast-paced, dynamic environment and manage stakeholder expectations effectively.

About the Client:

Enable seamless sales operations by managing customer interactions, proposals, and orders, ensuring optimal service delivery.

Responsibilities:

This is a 12-month contract role located at Seletar Aerospace Park, focused on handling the entire sales process, from preparing competitive business proposals to managing customer quotes and orders.

• Manage the complete sales process, from proposals to sales order receipts.
• Prepare competitive business proposals that meet and exceed customer requirements.
• Build and maintain strong customer relationships for repeat opportunities and upselling.
• Address supply chain delays and customer concerns with proactive communication.
• Support team workloads and ensure compliance with company sales procedures.

You should possess strong analytical abilities, technical acumen, and the ability to prioritize tasks effectively.

Skills/Requirement:

• Strong communication, negotiation, and customer relationship management skills.
• Proven ability to analyze technical documents and prioritize tasks effectively.
• Experience using ERP systems and maintaining organized customer contact databases.
• Proactive approach to managing conflicts and resolving customer disputes.
• Ability to participate in trade shows and deliver basic technical support when needed.

If you are ready to make a significant impact in a thriving organization and build lasting customer relationships, we would love to hear from you!

To Apply: Apply online now or contact me to discuss this new opportunity at [email protected]

We regret to inform you that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd • EA License No.01C4394 • EA Registration No. R1330844 (Naveen Vasudevan)

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

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Job Description

· Liaise with sub-contractors, HDB, Town Council, consultant and residents.

· Customer Relationship Management: Interact with residents to maintain good relationship and receive feedback from them.

· Monitor, update and feedback to residents on the status of Defects Rectifications, Complaints & etc.

· Assist on phone calls and emails to answer resident’s inquiries. Make appointment for resident to attend inspection with BSC (Building Service Center) team.

· Daily/Weekly and Monthly Report: Processing of daily/weekly & monthly reports, preparing IDMS report to ensure day-to-day operations are running efficiently and effectively.

· IDMS system (Defects Management): Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.

· IDMS system (E-Appointment): Manage appointments online.

· Notice - Write notice to inform residents of any construction activities.

· Work together with Site Supervisor to generate work schedule before commencement of public facilities rectification work, such as internal driveway drainage cover, water pipe, etc.

· Generate work schedule with Site Supervisors for sub-contractors to rectify defects as soon as possible.

· Brief residents to familiar with the areas or facilities around the buildings.

· Maintain & upkeep of Information Centre & BSC.

· Any ad-hoc duties.

Requirements

· Minimum 'O' Level and above, with Pass in O Level English Language

· Possess WSQ Certificate in Service Excellence (Level 1)

· Effective Customer Service Service Skills Course or equivalent

· Customer oriented with good communication and interpersonal skills

· Experience in customer relation works and fair construction knowledge would be an advantage

· At least 1 year of experience in a HDB BTO/HIP project

· Effectively bilingual

Industry Accounting Director

Position Overview:

We are looking for an experienced accounting director with data analysis and financial ERP system capabilities. This position will be responsible for the company's financial management, data analysis and ERP system implementation and optimization to ensure the efficiency and accuracy of the company's financial operations.

Main Responsibilities:

Financial Management:

Supervise and manage the company's financial activities, including budget preparation, financial reporting, cash flow management and cost control.

Ensure the accuracy and timeliness of financial statements in compliance with relevant accounting standards and regulations.

Lead annual audit and tax filing work to ensure compliance.

Data Analysis:

Use data analysis tools and techniques to provide in-depth analysis and insights into financial data to support company strategic decisions.

Develop and maintain financial models to predict and analyze the company's financial performance.

Monitor key financial indicators, identify trends and potential risks, and make suggestions for improvement.

ERP System Management:

Responsible for the implementation, maintenance and optimization of the financial ERP system to ensure the efficient operation of the system.

Work with the IT department and other business departments to ensure the integration and data consistency of the ERP system.

Train and guide financial team members to ensure they are proficient in using the ERP system.

Team Leader:

Lead and develop the finance team, provide guidance and support, and enhance the team's professional capabilities and work efficiency.

Establish and maintain a good internal control system to ensure compliance and transparency of financial operations.

Job requirements:

Educational background:

Bachelor's degree or above in finance, accounting, economics or related fields.

CPA or equivalent certification is preferred.

Work experience:

At least 8 years of financial management experience, including work experience in finance or related technology industries.

Have rich experience in data analysis and financial ERP system management, and be familiar with mainstream ERP systems (such as SAP, Oracle, NetSuite, etc.).

Skill requirements:

Proficient in financial analysis, budgeting and financial reporting.

Proficient in data analysis tools (such as Excel, Tableau, Power BI, etc.) and programming languages ​​(such as SQL, Python, etc.).

Have excellent leadership and team management experience, and be able to work efficiently in a fast-paced environment.

Have excellent communication and interpersonal skills, and be able to work effectively with all levels of management and cross-departmental teams.

Other requirements:

Have in-depth understanding of the Web3.0 industry and relevant project experience.

Have a high sense of professional ethics and responsibility, and be able to handle sensitive financial information.

Because most of the clients are from China, Mandarin is a must.

Are you up for the challenging next step in your career? Stolthaven’s Customer Service department is looking for a Customer Service Manager who will oversee the division of work to the Customer Service Representatives. Manage, monitor, and improve the performance of Customer Service. Ensure the CS department meets organizational goals and expectations. Ensures that all activities are consistently executed with SHVN's existing Quality Management System.

Key Responsibilities

• Oversee the division of work to the Customer Service Representatives.
• Manage, monitor, and improve the performance of the Customer Service Team.
• Represent and develop processes within the team that improve customer satisfaction, customer relationships and business execution accuracy.
• Improve customer service experience and facilitate organic growth.
• Oversees the order acceptance process and communicates with internal departments if escalation is needed.
• Participates in the order acceptance process and communicates with the Operation Manager/ supervisors in a timely and accurate manner.
• Maintain an orderly workflow according to priorities.
• Write and conduct formal performance appraisals and participate in various personnel actions, including hiring, training, discipline, and termination.
• Analyze statistics and compile accurate reports.
• Take ownership of customers issues and follow problems through to resolution.
• Mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
• Accompany customer visits as required.
• Update CRM with visit reports / competitor info / market knowledge and other relevant account information.
• Assist in the preparation of terminal reporting.
• Liaises with the commercial department on customer inquiries for new business opportunities.
• Assist with projects as they may arise.
• A customer service manager builds and maintains lasting customer relationships and loyalty whilst delivering a customer-centric experience. A customer service Manager has a deep understanding of the customers' needs, products, and supply chain.
• Oversees and manages the order process flow for all customers. Co-ordinates the customer assignment. Responsible for setup Operational Review Meetings.
• Leading in continuous improvement and process optimization. Responsible for effectively and productively managing resources.
• Initiate Customer leadership teams.
• Develop and monitor training plan for customer service team.

Qualifications

• Possess a diploma in any discipline.
• Preferably experience in the (petrochemical) Industry.
• Experienced in leading teams and improving processes.
• Deep understanding of the customers' needs, products, and supply chain.
• Ability to think strategically and to lead.
• Excellent verbal and written communication skills
• Organizational skills and able to drive the organization in an effective and efficient way.
• Able to effectively manage personnel and delegate tasks to a diverse staff.
• Ability to prioritize and set goals short and long term.
• Analytical mind.
• 5- day work week with the need to do perform standby for 24hrs call when required.
• Willing to working in Jurong Island (Company transport is provided at designated pickup point)

What we offer

Join us and become part of a family-founded organization where your contribution counts.

• A full-time and permanent role
• Working Hours: 5 days’ work week (Mon-Fri), 8.30am to 5.30pm
• A competitive compensation package, including a 13th month
• Good Flexible Medical Benefits for you and your family members
• Company Transport is provided as designated pick-up point

How to apply

• Complete the online application form and send it to us along with your CV
• Short-listed candidate, will be invited to attend interview at our terminal

Got questions about the process? Contact [email protected].

About Stolt-Nielsen

The Stolt-Nielsen portfolio consists of its three global bulk liquid and chemicals logistics businesses: Stolthaven Terminals, Stolt Tankers and Stolt Tank Containers – Stolt Sea Farm and investments in LNG. Stolt Tankers is a division of Stolt-Nielsen Limited (SNL), focused on opportunities in logistics, distribution, and aquaculture. Stolt-Nielsen Limited is listed on the Oslo Stock Exchange (Oslo Børs: SNI). Our values: We act pragmatically, collaborate for success, commit to go further, and seek creative solutions.

Disclaimer for recruitment agencies

We don’t accept any unsolicited applications or CVs from recruitment and selection agencies.

ABOUT SEMBCORP INDUSTRIES

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

Key Roles and Responsibilities

• Perform front end engineering design (FEED) and basic design for Mechanical and Piping Engineering for utility power and water, petrochemical industries and utility scale renewable projects. Experience in subsea piping, Ammonia piping, CO2 Piping and hydrogen piping would be beneficial.
• Develop and design piping systems based on project requirements, including plant layout, pipe routing, sizing, and specification of pipes. Create detailed 2D and 3D piping layouts using CAD software (e.g., AutoCAD, PDMS, SmartPlant).
• Ensure optimal placement of pipes to facilitate maintenance, operation, and safety.
• Coordinate with other engineering disciplines (mechanical, electrical, civil & structural) to ensure integration and compatibility of systems.
• Preparation of technical proposal to customer, project / EPC scoping strategy, vendor selection (bid review, technical clarification and bid evaluation), and all other support related to technical etc.
• Prepare and review piping isometrics, P&IDs (Piping and Instrumentation Diagrams), and general arrangement drawings.
• Generate material take-offs (MTO) and bill of materials (BOM) for piping systems.
• Ensure all designs meet project specifications, codes, and standards (e.g., ASME, ANSI, API).
• Review stress analysis report to ensure structural integrity under various operating conditions.
• Evaluate and mitigate potential risks, such as thermal expansion, vibration, and pressure changes.
• Ensure compliance with safety regulations and industry standards.
• Work closely with project managers, procurement teams, and construction teams to ensure the timely delivery of piping systems.
• Collaborate with vendors and contractor to specify and procure appropriate piping materials and components.
• Review and approve vendor & contractor documentation related to piping systems and ensure compliance with Engineering Standards, company & industry best practices.
• Provide technical support during the construction and installation phases of the project.
• Inspect piping installations to ensure they meet design specifications and quality standards.
• Troubleshoot and resolve any issues related to piping systems during the construction phase.
• Assist in project planning, scheduling, and cost estimation related to piping activities
• Track project progress and report any deviations or concerns to the project manager.
• Ensure that piping projects are completed on time and within budget
• Attend FAT/SAT and Functional testing.
• Participate in HAZOP, QRA, EIA, SPD studies. Liaise with QP for special studies and other regulatory requirements.
• Establish system and documentation for company engineering standards & specification, ITP, approved vendor/manufacturer list, material specifications, discipline’s schedule of rates and cost estimate template, engineering checklists etc.
• Ensure all activities carried out are in full compliance to all regulatory and authority requirement of Singapore and other SEA countries (Philippines, Malaysia, Vietnam etc) i.e. Energy Market Authority Act, Electricity Act and local Code of Practices during execution of Engineering Design.

Qualifications & Experience

• Bachelor’s degree in mechanical engineering, Chemical Engineering, or a related field.
• At least 8-15 years of experience in piping design and layout, preferably in energy business related engineering management and project management (engineering and construction).
• Experience in power and water utilities as well as renewable energy projects is preferred.
• Experience in other renewable energy projects, especially Hydrogen, Wind, CCU is preferred.
• Have a passion and experience in areas related to energy transition and infrastructure
• Good understanding of the relevant piping and mechanical codes and standards (ASME, API, etc)

Skills/competencies & Preferred Characteristics

• Proficiency in CAD software for piping design.
• Strong understanding of piping materials, codes, and standards.
• Experience with piping stress analysis software (e.g., CAESAR II).
• Excellent problem-solving skills and attention to detail.
• Strong communication and teamwork abilities
• Demonstrate critical thinking, positive attitude, teamwork, analytical, communication and leadership skills.
• Strong self-motivation and work ethic, flexible and thrives under pressure.
• Excellent project management and organizational skills.

At Sembcorp, our shared corporate behaviours underpin all the work that we do in building a sustainable future:

• Institution-first Mindset – Put the interest of the Group ahead of individual interests.
• Collaboration – Deliver through collaborating across markets, businesses and functions.
• Accountability – Hold team and self accountable to deliver on our commitments.

Job Summary:

• We are seeking a proactive and results-driven Procurement Assistant Manager to lead and enhance procurement operations within an established organization. The role focuses on aligning divisional procurement strategies with overarching corporate policies, ensuring governance and operational transparency, and driving value creation through optimized procurement processes. The successful candidate will play a crucial role in maintaining a stable and competitive supplier base while implementing best-in-class procurement systems and practices.

Key Responsibilities:

• Strategic Sourcing and Analysis: Perform spend analysis and supply market intelligence studies to develop and support procurement strategies, including annual planning and sourcing initiatives.
• Cost Optimization: Drive procurement cost reduction efforts and identify opportunities for efficiencies, quality improvements, and risk mitigation.
• Policy Alignment and Compliance: Implement divisional procurement processes in alignment with corporate policies (GPPA) and ensure strict compliance with governance standards.
• Tender Management: Manage tenders in accordance with established policies, making recommendations to the Tender Committee and ensuring fair and transparent processes.
• Supplier Relationship Management: Oversee supplier classification, performance monitoring, and contract management to ensure a stable, competitive, and compliant supplier base.
• Stakeholder Collaboration: Work closely with internal teams to understand business requirements and align sourcing projects with organizational goals.
• Digital Transformation: Lead the digitization and automation of procurement processes to enhance efficiency and reduce total cost of ownership.
• Responsible Sourcing: Conduct supplier assessments and audits to ensure compliance with ethical, social, and environmental standards. Collaborate with suppliers to drive corrective actions and continuous improvement.
• Capability Development: Provide training and build awareness on procurement best practices and responsible sourcing within the organization.
• System and Process Enhancement: Evaluate existing procurement systems, recommend enhancements, and drive continuous improvement initiatives.
• Reporting and Transparency: Track and report on procurement performance, including responsible sourcing metrics and supplier performance indicators, ensuring alignment with organizational goals.

Requirements:

• Bachelor’s Degree in related discipline
• Procurement Professional Certification will an advantage
• Min 6 - 8 years of experience in procurement
• Leadership or supervisory experience
• Liberate in computer application
• Key competencies: Contract Management, Policy Development, Procurement Process, Vendor Management, Analytical skill, People Management

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Daniel Lim | Registration Number: R24124455 | AlwaysHired Pte Ltd

EA Licence No: 24C2293

Title: Associate Marketing Manager, APAC (Global Medical Device MNC)

Location: Singapore

About the role:

Our client is an global medical aesthetics company seeking for an Associate Marketing Manager, APAC to spearhead brand marketing efforts across the APAC region.

Based in Singapore, this role is focused on developing and executing innovative marketing strategies for both B2B and B2C audiences.

Responsibilities:

• Develop and implement marketing strategies to support the growth of the brand portfolio across APAC
• Craft and execute robust B2B and B2C campaigns, leveraging digital and 360-degree campaigns
• Collaborate with in-country sales, marketing, and cross-functional teams to ensure effective messaging, branding, and activation strategies
• Partner with Key Opinion Leaders (KOLs), healthcare professionals, and channel partners to amplify brand recognition and adoption
• Conduct market research to provide actionable consumer and patient insights, shaping impactful marketing concepts and claims
• Lead the creation of regional campaigns for local market rollout, including training sales teams and providing marketing collateral
• Oversee product launches and upgrades while aligning with regional and in-country teams

Requirements:

• The ideal candidate should have at least 6 to 8 years of experience in marketing and brand management, preferably within the medical devices, or medical aesthetics industries.
• Experience in people management, direct-to-consumer marketing, medical marketing, and event marketing is essential.
• Key skills include strong business acumen, familiarity with digital and social media, resilience, and excellent communication and decision-making abilities.
• The candidate must be able to work well under pressure, meet tight deadlines, and effectively collaborate with cross-functional teams across the region.

Interested? Here’s what to do next:

Please apply to the role with a recent copy of your CV. We will be in touch once we review your profile for suitability.

Singapore Employment Agency License No.: 16S8069

Privacy Statement: By submitting an application and sharing your personal information with us, you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy (https://www.wilsonhcg.com/privacy-policy)

About the Company:

Global Angle Pte. Ltd. is a rapidly growing market research start-up company that offers companies world-wide connection to build new knowledge and make informed decisions through a team of expertise. We are presently sourcing for a Japanese Speaking Senior Market Research and Business Development Manager to join us.

Job Description:

The ideal candidate will have network connections in the market research industry to lead initiatives to generate and engage with business partners to build new business for the company. This candidate will strategically plan their approach to clients and offer compelling solutions to cater to client's needs. He/she is responsible for maintaining and developing relationships to meet sales goals.

Responsibilities:

• Acquire leads and research projects from existing connections and professional firms including consulting, market/industry research firms.
• Conduct and manage objective research on current market trends, the client’s potential partners, the competition landscape, and other related topics to support critical analysis.
• Checks, analyses, and finalizes the output/deliverable from the local team.
• Develop new business opportunities and relationships to grow the business and aid expansion efforts.
• Conduct market research analysis to identify areas of improvement and/or seek new opportunities for growing/expanding work with existing clients.
• Plan strategically while adhering to company and industry regulations to ensure project success ensure smooth operation.

Qualifications:

• Diploma/Bachelor's degree or equivalent experience.
• Minimum 5 years of business development and consulting experience in a market research agency or market research consultancy (eg: Kantar,etc).
• Strong knowledge of successful marketing strategies.
• Extroverted and proactive with strong project management and leadership skills.
• Strong written and verbal communication skills in English.
• Native and Japanese speaking and writing is preferred.
• Strong interpersonal skills to develop clients’ relationships and participate/collaborate in teamwork or group settings.

Join Us at the upcoming ✨MCI Career Fair✨ on 29 November, 10am – 4pm at Kampung Admiralty‼ Discover