• Evaluate the potential consequences of changes to upstream and downstream systems.
• Develop and maintain programs (shell scripts, SQL scripts) adhering to coding standards and best practices.
• Follow the organization's SDLC processes, creating and updating relevant documentation.
• Participate in system design, review, and improvement, ensuring security and performance.
• Diagnose, troubleshoot, and resolve production issues, implementing both short-term and long-term solutions.
• Perform routine maintenance tasks, including disaster recovery drills and software updates.
• Provide ad-hoc support, data analysis, and troubleshooting to users.
• Manage, maintain, and optimize applications to meet service level expectations.
• Identify and implement improvements to enhance system performance and functionality.
• Coordinate and support production releases, including on-call and after-hours support.
• Proactively identify, assess, and escalate potential risks and issues.

Requirements:

• Hold a master’s or bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Banking and Finance, or a related field.
• Have a minimum of 2 years of experience in MS SQL Server development, including work on SSIS packages, stored procedures, functions, and triggers.
• Demonstrate familiarity with the Software Development Life Cycle (SDLC) process.
• Exhibit strong problem-solving skills and thrive in a dynamic technical environment, with the ability to multitask and deliver high-quality solutions.
• Possess a comprehensive understanding of database management systems.

To apply, please visit www.gmprecruit.com and search for Job Reference: 25015

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd’s PDPA and e2i’s PDPA.

• Min 8 years of experience.
• At least 8 years of data-related working experience, with at least 5 years of hands-on experience in data management and data analytics in the finance, investment, banking, and asset management industries.
• Good understanding of the principles, key controls and processes relating to data management.
• Good at working with details and is meticulous in operations and tasks.
• Good understanding of data modelling.
• Good understanding on OLTP, Data Lake, Lakehouse technologies that may include knowledge of Snowflake, S3, AWS Glue, DeltaLake, DataBricks.
• Good understanding of CI/CD pipelines, DevOps, DataOps, and their applicability in financial services.
• Experience in working with databases using database technologies (e.g. MS SQL, Snowflake, Redshift and PostgreSQL) and data integration products (e.g. Informatica, Data Factory, Bash).
• Extensive data-related experience in programming languages eg Python, SQL, Scala, Javascript, and similar.
• Experience in working with business intelligence and data visualization tools e.g. Tableau, PowerBI.
• Experience with SDLC methodology and/or agile methodologies like Scrum and Kanban and its related applications eg Confluence and JIRA.
• Good team player, with strong analytical skills and enjoys complex problem solving.
• Experience in data engineering platforms and virtualization eg Denodo, Jupyter, O365.
• Excellent written and spoken English and strong presentation skillsets.
• Strong inter-personal and people leadership skills to interact with diverse stakeholders.

Responsibilities:

• Working closely with data analysts and business end-users to implement and support data platforms using best-of-breed technology and methodology.
• Implement and design robust and scalable solutions to meet business needs and take operational considerations into account. Demonstrate technical expertise in the assigned areas.
• Manage operations and maintain SLAs. Implement automation in data management. Collaborate with data engineering, architecture, and governance.
• Perform data and metadata quality, modeling, lineage, cleansing, onboarding, registration, discoverability, access controls, migration, optimization, and cataloging. Execute, maintain and manage the whole data lifecycle.
• Conduct requirement workshops with stakeholders, analyze and translate business and other requirements holistically into data strategies, plans, and actions.
• Cover all aspects of data distribution and data service.
• Design and implement scalable data pipelines and data service modules with robustness in mind to support the growing demands from business users.
• Analyze and resolve day-to-day operational incidents and advisory to business users.
• Listen to upstream changes, perform impact analysis and mitigate-modify-implement.
• Do impact analysis, inform and distribute to downstream users and applications.
• Analyze systems operations data (SLAs, customer satisfaction, delivery quality, team efficiency etc.) to identify actionable trends for continual improvements.
• Data, application, and system checking and testing (eg UAT), CICD and go-live.

Data Analyst

6-month contract

About the client:

We deliver ingenious health solutions that enable people to live their best lives. We are a $6.5 billion global healthcare company focused on making a world of difference for women, their families and the communities they care for. We have an important portfolio and are growing it by investing in the unmet needs of Women’s Health, expanding access to leading biosimilars and touching lives with a diverse and trusted portfolio of health solutions. Our Vision is clear: A better and healthier every day for every woman.

As an equal opportunity employer, we welcome applications from candidates with a diverse background. We are committed to creating an inclusive environment for all our applicants.

WHAT WILL YOU DO:

The incumbent is responsible in:

• Distributor model maintenance & Territory alignment activities
• Support the Sales Force Effectiveness (SFE) Manager in terms of:

- Required sales team performance analytics

- Including market cycle meeting presentation preparation

• Support Sales Force Effectiveness (SFE) Manager and Sales Force Effectiveness (SFE) Operations role in terms of:

- Relevant data analysis and input gathering from multi markets.

- Utilizing Power BI skills and data management skills for Dashboards reports

REQUIREMENTS:

• Bachelor’s degree or diploma in any fields.
• At least 2 years of data analysis experience
• Proficient in MS Office (i.e. MS Excel) and Data Analytics tools
• Good communication skills

Reg No: R22104540

EA License no: 94C3609

Managing end to end administration of all Network platforms (Cisco Router & switches, Cisco Wireless infra along with Infoblox DDI)

- Ability to configure and debug and do basic level trouble shooting in technology areas like routers, switches, WIFI.

- Exposure to troubleshooting of routing protocols (RIP, EIGRP, OSPF, BGP).

- Experience on switching (VLAN, VTP, RPVST, Stacking)

- Experience in Cisco Catalyst 9K, 3550, 3650 and Nexus 7K & 9K, Cisco ISR/ASR routers.

- WAN Router configuration and Troubleshooting

- Knowledge on Riverbed WAN optimizer.

- Network infrastructure management & configuration.

- Experience to handle Cisco wireless Infra, Cisco Prime and WAP devices.

- Strong knowledge on Infoblox DNS, DHCP.

- Able to take handover from project team as required.

- Regular audit of network devices and take corrective action accordingly.

- Performance Management & Optimization

- Root Cause Analysis

- Provide inputs for Capacity Planning/ Migration/ Optimization / Future upgrade strategy based on the performance trend.

- Preparation of Daily/Weekly/Monthly reports

- Coordination with multiple vendors

- Handling escalated incidents or high critical tickets.

- Plan and schedule for change management.

- Develop and maintain architecture diagrams and documents.

- Prepare SoPs and SMTD

- Good Communication skills.

Role Purpose

The Program Manager will spearhead key Data Quality initiatives, including customer-facing reports and training programs, ensuring seamless management from concept to execution. This role is pivotal in delivering actionable insights through high-quality reporting and driving knowledge sharing across teams via tailored training initiatives. By working closely with internal stakeholders and customers, the Program Manager will ensure that all deliverables align with Data Quality strategic goals, and contribute to long-term organizational success.

Roles & Responsibilities

• Drive sessions with senior stakeholders from diverse business teams and geographical locations to understand and break down business problems, bringing an understanding of technology, analytics methods, and operating model approaches.
• Shape vision of the final program, decompose its roadmap into manageable project/stages, write a program proposal to secure stakeholders endorsement, project funding, and resources. Responsible for program budget.
• Drive change management activities along with steering committees and Data Quality Council to achieve excellent use of data to drive decision-making and resolution of key issues.
• Lead end-to-end project management: Oversee projects from requirements definition through deployment, including developing schedules, defining scopes, estimating budgets, and creating implementation plans with risk mitigation strategies.
• Manage communications from multiple project managers to make program status visible to all stakeholders.
• Drive continuous improvements in fundamental product features to achieve excellent use of data, including user community engagement and feedback loop.
• Develop and maintain strong relationships with external resources, including third-party vendors and researchers, to enhance project outcomes.
• Engage with the Data Quality Council and the Country Cross-Functional Data Quality teams to secure sponsorship, gain buy-in, seek guidance, and foster collaboration.
• Convince others to accept new concepts, practices, and approaches.
• Understand customers' and key stakeholders' interests and concerns.
• Provide knowledge transfers, and technical guidance to RO/CO cross-functional teams

Requirements

• Bachelor’s Degree, and Master’s Degree in Supply Chain / Logistics / Business Administration, preferred.
• Education and/or certification in LEAN/First Choice Bronze, Six Sigma, preferred.
• 5-10 years of experience in Industrial Engineering/Solutions Design/Consulting.
• 5+ years of progressive experience in at least one of the following: Project management and implementation, operations management, or organization design and implementation, required.
• Experience in regional or global roles preferred.

COMPANY DESCRIPTION

About the Company

JERA Global Markets (JERAGM) is a leading utility-backed seaborne energy trader specialising in LNG, coal and freight. A joint venture between majority shareholder JERA Co., Inc. and EDF Trading, JERAGM's shareholders are among the world's major utilities.

JERAGM operates one of the largest energy portfolios in the world which gives it an in-depth understanding of the way local, regional and international energy markets behave. Its in-depth knowledge and market insights enable us to capture trading opportunities, optimise portfolios, create value and enhance security of supply for our customers.

Headquartered in Singapore, JERAGM has a global talent pool of close to 300 people across offices located in four strategic locations: Singapore, Japan (Tokyo), the UK (London) and the US (Houston).

JERAGM is strongly capitalised with over US$500 million in paid up capital and a total equity of US$4 billion. JERAGM has retained its A+ Stable rating from R&I, attributable to a robust business model and solid financial base.

RESPONSIBILITIES

Position Description

JERAGM is embarking on a transition from a CTRM-centric technology architecture to a data-centric model, termed as the Digital Data Hub (DDH), to enhance scalability and stability. The first phase involves the integration of a new event-based, near real-time Risk system called Topaz.

The primary objectives for JERAGM include decoupling from the existing CTRM system (Allegro) and establishing a long-term, purpose-built platform to integrate multiple systems, services, and business operations seamlessly, quickly, and cost-effectively in the future.

We are seeking an experienced software engineer to assist in this multi-year programme of work.

In this role, the software engineer will be responsible for designing, developing, and delivering production-quality software for the DDH platform. They will also play a key role in ensuring the reliability of our production systems and troubleshooting any issues to support the company's business operations.

Position purpose

As a Software Engineer at JERAGM, you will:

• Participate in the evolution and maintenance of our DDH platform.

• Develop new features and troubleshoot issues in a decentralized, microservices-based architecture, encompassing data integration services, APIs for both end-users and IT systems, real-time data processors, and web applications.

• Develop, maintain, and upgrade tools to ensure optimal observability across the platform, including user interfaces, analytics, and reporting systems.

• Actively participate in Level 2 production support. Ensure timely response and resolution of critical incidents affecting system availability.

• Exhibit a strong engineering focus and a commitment to quality delivery, while navigating time constraints, risks, and costs in our fast-paced, results-driven trading environment.

• Design purpose-driven technical architectures, owning the system architecture and technology selection to deliver solutions that meet business needs. Ensure adherence to architectural designs throughout the development process.

• Implement robust systems using modern software engineering techniques, emphasising automation to enhance efficiency, maintain quality, and boost productivity, including automated testing, continuous integration, and automated deployment

• Foster close collaboration with IT stakeholders to align with the overarching IT strategy, encompassing business architecture, infrastructure architecture, and technology

• Partner with the IT Operations/Infrastructure team to deploy solutions into JERAGM's IT infrastructure sustainably, considering scalability, security, and performance to ensure efficient integration with existing systems and infrastructure.

• Promote knowledge continuity by liaising closely with other IT stakeholders. Create comprehensive documentation detailing system configurations, processes, and troubleshooting guidelines.

Key Qualifications and Experience

As a Software Engineer at JERAGM, you must have the following experience:

• Demonstrated experience in maintaining and supporting production systems.

• Proficiency in the .NET ecosystem, demonstrating in-depth expertise in:
  • Event-driven architecture and data processing, utilizing frameworks such as Azure Event Hubs or Apache Kafka.
  • Advanced debugging and troubleshooting skills within the .NET environment, including performance optimization and monitoring.

• In-depth understanding of microservices-based systems, including designing, deploying and managing distributed, scalable services.

• Experience in investigating, troubleshooting and developing API systems, including both REST and GRPC. Familiarity with industry-standard tools commonly used for API development, such as Postman.

• Experience with both relational and document-based databases, with strong SQL expertise; experience with Cosmos DB is highly preferred.

• Familiarity with cloud PaaS and IaaS (Microsoft Azure preferred).

In addition, the following qualifications will be a significant advantage:

• Experience in developing containerized microservice architectures using technologies like Docker and Kubernetes.

• Familiarity with GraphQL.

• Familiarity with Python or willing to learn.

• Familiarity with a range of software development tools, such as source code management (e.g. Azure DevOps, Git), build and release management (e.g. Azure DevOps Pipelines) and test automation (e.g. unit testing tools, BDD tools like Cucumber/Gherkin).
• Experience working on multiple projects as a Software Engineer within a multi-disciplinary team, being proactive in taking ownership your deliverables, while collaborating across the team, following the direction set by technical and delivery leads.

• Some familiarity with the mechanics of financial markets, preferably with a focus on commodities, ideally through direct experience in building software within an energy commodity trading organisation.

Key Responsibilities

• Work closely within VCG, Rates and PC team on rates sourcing process (end-to-end from source to distribution)
• Assist VCG & Rates team for daily BAUs including rate configurations and resolving rate exceptions/investigations
• Perform trending analysis of key market data drivers giving more insights to daily movement.
• Assist with testing of projects and initiatives in rates automation & enhancements across VCG and Rates team, as well as tracking and following up on the status of the various initiatives.
• Responsible for delivery of end of day market data for EOD valuation for an asset class.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

COMPANY DESCRIPTION

As the world's leading owner and operator of LPG carriers with five decades of operating experience, BW LPG promotes competitive, sustainable solutions to secure value for society and our stakeholders.

Our global footprint spans seven countries with 17 nationalities represented across our workforce. Our fleet of 39 Very Large Gas Carriers (VLGC) offer a total carrying capacity of over 3 million CBM. From spot voyages and time charters to Contracts of Affreightments (CoAs), our emphasis on flexible, reliable service has earned the trust of leading oil companies as well as trading and utility companies. More information about BW LPG can be found at www.bwlpg.com.

BW LPG is associated with BW Group, a leading global maritime company involved in shipping, floating infrastructure, deepwater oil & gas production, and new sustainable technologies. Founded in 1955 by Sir YK Pao, BW controls a fleet of over 490 vessels transporting oil, gas and dry commodities, with its 200 LNG and LPG ships constituting the largest gas fleet in the world. In the renewables space, the group has investments in solar, wind, batteries, biofuels and water treatment. BW LPG, as a member of the BW Group, is one of Forbes World's Best Employers 2023.

RESPONSIBILITIES

Summary:

The Senior Data Engineer has a role focusing on building our modern Lakehouse including owning pipeline development, data modeling and governance within a cross-functional team responsible for the end-to-end delivery of data products and analytics solutions.Additionally creating CI/CD pipelines for automated deployments and monitoring, and enforce data quality checks, ensuring data consistency, reliability, and compliance.

Key Responsibilities:

Working with Product Owners, Business Analysts and Data Analysts to ensure business requirements are translated into data solutions, deliver accurate and reliable datasets that enable impactful analytics and dashboards.

They collaborate with System Analysts and the Business to understand the business logic and data lifecycle within our systems and inform our solution design with a goal of balancing scalability and performance.

Skills:

• Collaboration and Communication Skills: Excels at working in a team to align data solutions with business needs, focused on creative problem-solving in a fast-paced environment.
• Analytical Thinking & Communication: Strong skills in analyzing and translating data-driven insights and requirements to both technical and non-technical stakeholders.
• Spark & Azure Databricks: Proficiency in designing and implementing data pipelines to support reliable data ingestion and transformation using Databricks and Spark.
• Data Modeling Expertise: Advanced SQL and Python skills for complex queries and data modeling, enabling efficient data access and transformation.
• CI/CD Pipeline Creation: Experience in creating CI/CD pipelines, enabling automated testing, validation, and deployment of data pipelines models using GitHub and GitHub Actions with Databricks.
• Infrastructure as Code: Experience in automating cloud infrastructure management for consistent deployment and scaling using tools like Terraform.

• 5+ Years in Data Engineering: Proven experience building and maintaining data infrastructure, with a deep understanding of data engineering principles and best practices.
• Agile Mindset and Experience: Thrives in Agile Environments, with a strong resilience, adaptability and responsiveness to change in fast-paced settings.

The position will be based in Singapore.

Only shortlisted candidates will be notified.

Job Scope:

Working with Engineering Teams internationally, the Data Solutions Architect provides and manages high quality architecture and design of Data Solutions for Banking Applications used for Capital Markets and Market Risk of an International Bank.

Job Requirements:

• Bachelor Degree in Computer Science / Information Technology
• At least 8 years of software development experience with ability to resolve complex IT issues
• Experienced in leading technical design from inception to proof of concept
• Highly proficient in using advanced features in Java programming language
• Java 8 development with multi-threading principles, good knowledge of Java data structure and objects
• Good knowledge of algorithms and data structures
• Strong fundamentals in data complexity analysis
• Understanding of CI/CD pipelines, and tooling
• Experience in Apache Storm, Flink and Spark
• Experience in cloud technologies
• Experience in Parrallel processing of the message transformation pipeline to fPML, Json and key/value
• Kafka publishing/distribution primarily and MQ
• Microservices, defining APIs and registering APIs in the service catalogue, APIs and functions
• Experience with Jira tracking system
• Experience in Agile methodology

Please feel free to reach out to Christopher Wong at [email protected] with your updated CV in MS Word format and we will arrange for a convenient time to speak more.

Permanent, 5 days, Serangoon.

Our Client:

Data center Cooling Solution Provider

Job Scope

• Together with technical engineer, to develop solutions based on client’s unique requirement.
• ·70% Hunter role and 30% farmer role to data center builder, consultant, owner.
• Manage the sales cycle from request for information (RFI) to closing
• · Proactively carry out prospecting activity in order to increase the sales opportunity

Requirement

• Degree in Mechanical/Electrical engineering
• 3 years’ experience in data centre cooling solution sales with good sales record
• Good network with data centre builder, consultant, owner

What’s on offer

· On target pay + car allowance ($600) + commission

· Stable Management

· Dynamic work environment

Job Title: Temp Staff - Data Entry & Admin
Job Location: Fusionopolis, Singapore
Job Type: Contract - 3+3 Months
Working Hours: Mon - Fri: 8:30 AM - 6:00 PM

Job Description

Seeking motivated individuals with a keen eye for detail , with experience in data entry, data creation and editing of basic descriptive information on materials. Tasks could involve performing data comparison between digital repository systems and databases.

Job Requirements

The candidates should preferably have:

• Diploma holder
• Experience using Microsoft Excel and data entry;
• Experience working with processing archival collections; and
• Ability to adapt easily to changing priorities and task assignments.

If you are interested, kindly send your resume (in MS Word format) to Mounika at [email protected] stating your salary expectations & availability to take it forward.

All Curriculum Vitae will be treated with the strictest confidentiality. By sending us your personal data, you are deemed to consent to RMA Consultants Pte Ltd and its affiliates collecting, using and disclosing your personal data for the purposes set out in our Data Protection Policy at http://bit.ly/3GHgsknand Privacy Policy at http://bit.ly/3W63rp7.

This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

"e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to RMA Groups’s PDPA and e2i’s PDPA.”

Mounika Tanuku|EA Regn. No. R22109193

RMA Consultants Pte Ltd|EA Licence No. 93C4403

This is a part-time or contract role. Please apply only if you accept these terms.

Your career at NTT DATA Business Solutions

Empowering You – to feel our passion for SAP / Analytic Solutions

As NTT DATA Business Solutions, we are more than just a company. We are a team of innovative and passionate people who specialize in creating value-added SAP and Analytic solutions and guiding our customers on their journey to becoming intelligent businesses. We focus on SAP Consulting, SAP Development, Data Analytics, ServiceNow, Managed Cloud Services, Application Management Services (AMS) & Technology and beyond.

Our success is based on TOGETHERNESS, INNOVATION, TRUST, and SUSTAINABILITY – this is the heart of our corporate culture.

As part of the global NTT DATA Group, one of the top 10 IT service providers worldwide, we stand for our open and sustainable acting. More than 15,000 employees from 64 nations in over 30 countries show that diversity is integral to our DNA and that we live tolerance and respect every day.

People are the key to our success. We believe that every individual can make an important contribution and are therefore constantly on the lookout for talented people who can actively strengthen our team.

Are you ready to break new ground?

Job Summary

We are seeking a dynamic and results-driven personnel to lead and execute our marketing strategies in the IT industry. This role involves managing cold calling prospective clients and focusing on event management to drive brand awareness and business growth. The ideal candidate will have Business Development acumen to build qualified leads for the Sales Team to convert to quality pipelines. The candidate also needs to be able to manage vendor to rollout Digital Marketing campaigns that are aligned with corporate directions Strong communication skills, and proactive approach to engaging new opportunities is a necessity.

Key Responsibilities

Business Development & Cold Calling:

• Identify and research potential clients to expand the customer base.
• Conduct cold calls to introduce the company’s offerings and schedule follow-up meetings.
• Maintain accurate records of interactions and client feedback.

Event Management:

• Plan, organize, and execute events such as product launches, event, webinars, and other activities.
• Coordinate with internal teams and external vendors to ensure successful event execution.
• Monitor event performance and gather attendee feedback for continuous improvement.

Digital Marketing :

Manage agencies to rollout Digital campaigns that are developed by Corporate via online channels, including website, email marketing, SEO/SEM, social media (Youtube, LinkedIn, Facebook, Instagram), and paid advertising.

• Analyze and report on campaign performance metrics to assess ROI and identify improvement areas.

Vendor and Partner Management:

• Able to work together with the Marketing team of Strategic Partner such as SAP to build a GTM marketing plan to grow pipelines
• Optimize utilization of MDF/BDF from Strategic Partner
• Able to manage Agencies to execute successful Digital campaigns by giving clear objectives and guidance.

Market Research:

• Stay updated on industry trends, competitor activities, and emerging digital marketing tools within the IT sector.
• Use insights to inform and enhance marketing strategies.

Relevant Experience & Skills

• Bachelor's degree in marketing, business, or other related field.
• At least 3 years’ of related experience
• Analytical mindset with the ability to use data and market research to build pipelines.
• Demonstrated ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Exceptional project management skills and the ability to meet deadlines and deliver results.
• Able to travel to other entities occasionally for meeting.

As a IT Manager | Desktop Support, the broad area of your job responsibilities will cover the following:

Ability to guide the team and resolve incident escalated by Desktop Support Assistant in confirming the validity of the problem and seeking and researching for known solutions related to these more complex issues.

Performed Desktop Support services to users

This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.

Perform asset inventories

Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)

Updates Incident records

Creates and updates work instructions (where necessary)

Document standards and procedures (where necessary)

Ideal candidate should possess the following:

Min 7 years’ Service Desk front and back-office experience with experience in leading a team

AV equipment experiences will be a plus

Experience in managing virtual team

Strong people management and leadership skills

Strong analytical and project management skills