As the Senior Manager/Assistant Director, Integrated Office, you will lead the planning, implementation and continuous improvement of the Integrated Operations Centre (IOC) for Health and Social Care Division and scale up the various functions for the entire organisation in SLEC.

Responsibilities:

1. Support the Mission and Vision of SLEC

a. Be committed to SLEC’s mission and vision and support SLEC’s growth goals and strives to fulfil our strategic mandate.

2. Superior Situation Awareness and Resource Management

a. Enable the IOC to possess superior situational awareness of all capacities and utilization/efficiency rates of all facility and manpower resources across all service lines and services for SLEC on a daily basis.

b. Create business intelligence/analytics with the preparation of Dashboards and Key Performance Indicators (KPIs), which includes Wait Times for Admission, utilisation rates of facilities, efficiencies of staff and etc.

c. Drive performance management with the measurement of performance gaps and recommend improvement opportunities.

d. Collaborate with various HODs of Services/Divisions to improve efficiencies and utilisation rates of all manpower resources and facilities.

e. Liaise with HODs of Services and Centres in possible cross-deployment of manpower resources when minimum headcount/manning situations are breached.

3. Contact Centre Operations

a. Coach and manage Contact Centre Agents to ensure they deliver class-leading service quality which results in high client satisfaction scores and Net Promoter Scores (NPS).

4. Incident Reporting and Management

a. Classify, report and manage incidents using Incident Reporting matrix and protocols.

b. Alert all relevant stakeholders and senior management promptly on major incidents.

c. Facilitate After Action Reviews (AARs) after each incident with relevant stakeholders and share learnings with senior management and colleagues.

5. Care Integration

a. Harnessing technologies, collaborate with HODs to generate a 360 view of each client.

b. Collaborate with relevant HODs and facilitate the formulation of integrated and standardised care plans across various Services and facilities.

c. Facilitate the planning, development and standardisation of care plans which are outcome and evidenced based.

6. Operations Excellence

a. Assist in the formulation in the Operations Excellence Framework.

b. Map and standardise key processes across Services and facilities (including, Admission, Assessment, Financial Counselling, Care Delivery, Billing, and etc).

c. Identify improvement opportunities and work with HODs and Kaizen/Lean Champions to reduce waste, add value and improve efficiencies.

d. Collaborate with HODs to ensure compliance with Standard Work and embark on PDCA/PDSA cycles as part of the continuous improvement effort.

7. Service Excellence

a. Assist in the formulation of the Service Excellence Framework.

b. Champion the Voice of our Customers (VOC), with a holistic plan to engage, understand and improve the Satisfaction and Net Promoter Scores (NPS) of all Centres and Services.

c. Assist in the implementation of building blocks of the Service Excellence Framework. These include including the following:

i. Service Charter/Vision

ii. Service Transaction Maps (STMs)

iii. Service Measures and Metrics

iv. Service Benchmarking

v. Training and Development

vi. Rewards and Recognition, including Role Modelling

vii. Service Culture

Requirements:

1. Education and Credentials

a. Minimum bachelor’s degree in healthcare administration, business administration or relevant field.

b. Minimum 5 years experience in resource management and supervision in frontline operations.

c. Experience in healthcare/social services sector will be advantageous.

2. Job Requirements

a. Deep knowledge of healthcare service and business models, organization and operations, exposure to community health and innovation.

b. Demonstrates strategic thinking abilities.

c. Excellent problem-solving skills with strong conceptual, highly structured, and analytical capabilities to deal with ambiguities.

d. Committed, self-motivated and action-oriented personality with strong ownership to drive business performance and the success of strategy development and implementation.

e. Ability to work independently across different business units and staff levels.

f. Experience working with internal and external stakeholders.

3. Technical Skills

a. Kaizen/Lean trained with practical experience in mapping and standardizing processes.

b. Prepare Work Instructions/SOPs and Workflows for enterprise-wide implementation.

c. Experienced in managing external clients’ feedback, incident management and generating Dashboards/Reports for Leadership Team’s review.

d. Experienced in the planning and implementation of new systems/technologies enterprise-wide.

e. Strong team player with good collaboration skills with multiple internal and external stakeholders.

f. Self-driven and pro-active with high capacity in managing multiple projects/assignments simultaneously.

Proficient in the use of Microsoft Office applications.

Responsibilities

· Responsible for the APAC (China, Taiwan, Japan & Korea) Distribution Revenue Budget

· Work with Regional Directors to achieve Revenue at GEO level through Distribution

· Analyze market trends, identify opportunities and capitalize in Mass Market through Distribution

· Implement effective Strategies for Distribution, monitor and evaluate the effectiveness of the strategies

· Build and maintain a robust design pipeline of new opportunities to drive growth in Distribution Accounts

· Manage the distribution networks and set clear KPIs for performance

· Build and maintain strong relationships with key stakeholders within Distributor partners

· Ensure forecast accuracy and conduct monthly review with sales on Forecast

· Conduct quarterly business reviews with Distributors to track performance

· Lead, mentor and develop the TSE team in China driving success through technical value propositions

· Maintain relationship with stakeholders in Mass Market Focus Accounts

· Work closely with Product Marketing Team to implement and execute the go-to-market strategies.

· Frequent travelling is required

Requirements

· Bachelor degree is required and major in Engineering (either Electronics & Electrical) is preferred

· 10~15 years of experience in Distribution management in semiconductor industry

· Experience in managing and driving multiple teams with strong leadership capabilities

· Proven track record with strong business and industry acumen

· Fluent in both spoken and written for English & Chinese is required.

Primary Responsibilities:

Service Delivery Leadership:

• Oversee the end-to-end delivery of digital services, ensuring projects are completed on time, within scope, and on budget.
• Manage delivery teams, ensuring alignment with customer expectations and business objectives.
• Drive continuous process improvement and ensure high standards of service quality and efficiency.
• Coordinate with cross-functional teams, including operations, technical teams, and product development, to deliver integrated solutions.
• Pre-Sales Support:
• Collaborate with sales teams to provide technical expertise and solution design during the pre-sales phase.
• Engage with prospective clients to understand their business needs and align them with appropriate digital solutions.
• Prepare and present technical proposals, solution architecture, and delivery plans to customers.
• Assist in the development of RFPs/RFIs and contribute to pricing strategies by offering insights on delivery costs and timelines.
• Stakeholder Management:
• Maintain strong relationships with key stakeholders, including clients, partners, and internal teams.
• Act as a key point of contact for clients during both the delivery and pre-sales phases to ensure expectations are met.
• Risk & Resource Management:
• Identify potential risks and implement mitigation strategies to ensure smooth service delivery.
• Oversee resource allocation, ensuring that project teams are staffed appropriately and efficiently.

Requirements:

1. Educational Background:
   • Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
   • Relevant certifications (e.g., PMP, ITIL, or Agile) are a plus.
2. Experience:
   • Minimum of 8 years of experience in digital service delivery, project management, or a related role.
   • Proven experience in pre-sales support, including solution design and technical proposal development.
   • Experience leading cross-functional teams and managing client relationships.
3. Technical Skills:
   • Strong understanding of digital services and technologies (e.g., cloud computing, software development, data analytics).
   • Familiarity with project management tools and methodologies (e.g., Agile, Scrum, Waterfall).
4. Soft Skills:
   • Excellent communication and interpersonal skills to effectively engage with clients and stakeholders.
   • Strong analytical and problem-solving abilities to address challenges and identify opportunities.
   • Leadership qualities to inspire and motivate delivery teams.
5. Risk & Resource Management:
   • Experience in identifying project risks and developing mitigation strategies.
   • Ability to manage resource allocation effectively and efficiently.
6. Customer-Centric Mindset:
   • A track record of aligning services with customer needs and expectations.
   • Ability to build and maintain strong relationships with clients and partners.
7. Strategic Thinking:
   • Strong business acumen to understand client objectives and align digital solutions accordingly.
   • Ability to contribute insights to pricing strategies and delivery cost estimation.

Job Responsibilities:

· Manage the Director’s calendar, appointments and meetings

· Prepare and edit documents, presentations, and reports, maintaining a high level of accuracy and attention to detail

· Conduct research, gather data, and compile information for various projects and presentations

· Assist in managing expenses, invoices and monthly reimbursement

· Handle personal errands and tasks as directed by the Director

Job Requirements:

· Proven experience as an Executive Assistant, Personal Assistant or in a similar role supporting high-level executives

· Exceptional organisational and multitasking skills, with the ability to prioritise tasks effectively in a fast-paced environment.

· Strong written and verbal communication skills

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.

· Excellent problem-solving skills and the capacity to anticipate the needs of the Director

· We have Chinese clients, and knowledge of English and Mandarin is essential

Optimum Solutions (Registration Number: 199700895N) is Singapore's leading Information Technology , Consulting and Professional Services company with Competence in Digital Transformation, Automation, Robotics, Cloud, Big Data, Analytics and Emerging technologies projects. Optimum has been successfully delivering IT projects since 1997 and has been a key IT service provider to clients delivering Software Design, Development, Engineering and IT Transformation Projects.

Job Description / Key Requirements:

Role : Digital Technical Head of Delivery– Banking

• A degree in Computer Science and/or a business-related degree; or equivalent work experience.
• 10+ years in a technical delivery management in IT services organisations delivery Digital Banking projects engagements.
• Must have hands-on experience and understanding of Agile and Agile ways of working.
• Must have hands-on experience working in Tech delivery projects end-to-end.
• Working experience in banking industry is a must.
• Successful track record in end-to-end delivery and technical project management.
• Must have a good track record of key stakeholder management for technical project management.
• 10+ years of experience in technical projects tracking, reporting and governance.
• Strong communication skills.
• Knowledge in various Quality frameworks and methodologies.
• Understanding of financial reporting and resources management including managing resources on bench
• Domain - Banking

Key Responsibilities:

• Provide technical delivery leadership to deliver technology projects on time and within budget for banking domain.
• Responsible for end-to-end customer satisfaction and overall technical delivery management.
• Actively engage with client stakeholders and technical teams for projects throughout the project life cycle including estimations, scoping, design, development, SIT, UAT and product demo sign offs.
• Engage with in-house functional and technical teams to deliver projects throughout the project life cycle.
• Actively involved in project resources identification and resource mapping for deliver the projects.
• Complete ownership for customer satisfaction and overall delivery excellence.
• Able to identify delivery gaps and ensure capacity management for quick resolutions.
• Responsible for projects financial and projects tracking.
• Act as an advisor to client stakeholders and technical teams on projects delivery management.
• Responsible for ensuring compliance to client delivery governance models.
• Overall ownership of technical delivery for multiple projects
• Good understanding of Digital Banking and Agile Ways of Working.
• Responsible for client stakeholder technical relationship management.

• Manage all accounting transactions
• Prepare budget forecasts
• Publish financial statements in time
• Handle monthly, quarterly and annual closings
• Reconcile accounts payable and receivable
• Ensure timely bank payments
• Compute taxes and prepare tax returns
• Manage balance sheets and profit/loss statements
• Report on the company’s financial health and liquidity
• Audit financial transactions and documents
• Reinforce financial data confidentiality and conduct database backups when necessary
• Comply with financial policies and regulations

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments

Silver Bullion, the company behind The Reserve, was founded in Singapore as a response to the great financial crisis. Its vision was to build the safest place for precious metals, primarily gold and silver, to help its customers protect against the dire consequences of such events by reasoning from first principles.

As the Digital Marketing Executive, you will:

- Produce, update and maintain all Digital Marketing Assets, such as Website assets, designed to specifications and other requested collaterals

- Point person internally for all Digital Marketing Assets related enquiries

- Maintain and execute brand guidelines

- Manage third-party use of brand assets, such as giving approval of logo use and keeping track of third-party usage

- Create, update and maintain corporate templates such as letterheads, quotation briefs, etc

- Produce other in-house collaterals ad hoc, such as event collaterals, business cards, excess card, etc

- Manage and maintain Group Marketing Folder

- Work with IT team to update and maintain group websites where applicable

If you think you're a good fit, tell us what gold and silver mean to you. Please email your resume with a cover letter to [email protected]