Job Description

• Perform settlements of Treasury products including Money Market, FX, IRS
• Perform settlements of fixed income products including MAS Bill, US treasury, etc.
• Co-ordinate and provide effective back-office support to Treasury
• Daily cash management of Nostro Accounts incl. Euroclear
• Prepare SWIFT’s outgoing messages, confirmations and payments
• Check and response to incoming messages related treasury and fixed income
• Ensure all trades and transactions are processed accurately and timely and in compliance with set procedures, controls and guidelines

Requirements

• Diploma/Degree in Business, Finance or Accountancy
• Proficient in Microsoft Office applications: MS Word and MS Excel
• Knowledge on Euroclear process and Swift message type
• Able to work independently with minimal supervision and meet deadlines
• Excellent interpersonal skills, problem solving skills and a team player
• Meticulous and detailed oriented

NielsenIQ Retailer Vertical (RV) simplifies and streamlines collaboration between retailers and suppliers by providing a shared platform with advanced tools.

In this role, you will engage with modern trade retailers in FMCG and Tech & Durables sectors, managing relationships with key stakeholders. You will also support a retailer servicing team to maintain data cooperation and service a portfolio of modern trade retailer clients. This position is instrumental in driving client satisfaction, growing the client base, and achieving financial and operational objectives.

Responsibilities:

Business Development

• Identify areas of business opportunity and growth for the business unit
• Maintain and further foster relationships with current/ future clients at all levels and functions to identify opportunities for incremental product/ solution sales
• Contribute to new business initiatives and participate in the development and launch of new services

Financial Management

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned
• Monitor the actual financial performance against budget / forecast and ensure the implementation of appropriate actions that will led to the achievement of the financial targets
• Ensure proper pricing and contracts are completed and approved according to company & policies and guidelines

Client Servicing

• Implement plans that will contribute to maximum client satisfaction and ensure continuous profitable and business growth
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace
• Be part of the retailer servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement
• Ensure adherence to the company policies on business conduct/ ethics when servicing clients are being observed by the entire division

Client & Peer Management

• Contribute and support a strong team environment focused on exceeding internal and external client requirements
• Support & engage both Accounts Development and Customer success team members and be the voice of the client to provide feedback in order to drive the overall client success

About the Role

Our client, a rapidly growing organization is seeking a Sales Development Manager to lead and develop a high-performing Sales Development Representatives (SDR) team in Asia. This leadership role focuses on driving pipeline growth, optimizing team performance, and collaborating across departments to achieve ambitious sales objectives.

Key Responsibilities

Team Leadership and Development

• Manage and support the current SDR team through onboarding, training, and mentorship.
• Train SDRs on end-to-end sales processes, including discovery calls, demos, and closing techniques.
• Mentor team members to improve prospecting strategies, account planning, and discovery efforts.
• Conduct group training sessions and team meetings to foster collaboration and knowledge sharing.

Performance Management

• Drive activity levels to maximize lead-to-opportunity conversion rates.
• Monitor and evaluate SDR performance to meet and exceed targets for accepted opportunities, revenue, and pipeline growth.
• Develop personalized growth plans for team members to ensure continuous development and career progression.

Strategic Partnerships

• Collaborate with sales managers to align on lead volumes and conversion goals.
• Partner with marketing to design and execute impactful campaigns tailored to the market needs.

Hiring and Expansion

Recruit and onboard standout candidates to grow the SDR team in line with business needs.

Qualifications

• Minimum 3 years of people management experience.
• Proven track record managing and developing SDRs or similar roles in a fast-paced sales environment.
• Strong knowledge of the sales development process, from prospecting to deal closure.
• Demonstrated ability to drive team performance and achieve pipeline growth targets.
• Excellent communication and coaching skills, with the ability to inspire and motivate a team.
• Experience working collaboratively with sales and marketing teams to create and implement successful campaigns.
• Data-driven mindset with strong analytical and problem-solving abilities.
• Bachelor’s Degree is mandatory.
• Singapore citizens or permanent residents (PR) are highly preferred.

- EA License: 24S2432

- EA Reg No.: R24121500

• The role of the Private Banking Relationship Manager (RM) is to understand client requirements across Non Resident Indian (NRI) customer base, ensure superior service and provide regular updates to the client on financial markets developments and on clients’ portfolios
• Acquire High Net-worth Clients & mine existing relationships across NRI customer base
• Facilitate FCNR/ Indian Rupee (INR) deposits as per the applicable product framework as part of overall asset allocation
• Provide appropriate investment advise to the clients based on their needs and risk profile in conjunction with the house views on various products and asset classes
• Conducting financial need mapping of clients to analyze key parameters including risk profile, asset allocation, investment horizon and liquidity needs
• Construction of customized portfolio proposals for clients through allocation of client funds into products across debt, equity and other asset classes
• Active review and re-balancing of client's AUM through timely buy/ sell/ hold calls triggered by clients' preferred or recommended allocation
• Responsible for striving towards the AUM Growth & Revenue generation from the relationships with ICICI Bank Private Banking - Singapore
• Responsible for ensuring regulatory compliance as laid down by relevant teams/ authorities at all times
• To have a keen understanding and full awareness of, and adherence to, in-country regulatory framework, rules of engagement in the sales and marketing of investment
• Any other relevant task as assigned by Reporting Manager

Job Requirements:

1. Candidate should have 3+ years of relevant banking experience
2. Customer Relationship Management skills
3. Knowledge of Financial Markets & Products (eg: Bonds, Equities, FX, etc.)
4. Knowledge and understanding of Indian banking landscape, India market and macroenvironment

The Client Solutions Manager of Meta’s APAC team is a strategic and enthusiastic solution-driver and business consulting specialist who puts our customers at the core. This is an outstanding opportunity to build and manage key relationships, be a platform and product expert, serve as a trusted adviser in marketing and advertising strategies, lead media planning and measurement for our Telco partners in the region.

The role is embedded in the Telco Ecosystem Partnerships team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions, and drive revenue by negotiating and optimizing opportunities that deliver on our telco client’s business objectives. Success in this position requires digital marketing expertise, significant relationship management skills, consultative sales experience, analytical skills, a passion for excellence in client service, a “challenger” attitude, and the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines.

Responsibilities

• Analyze the client’s business plan to devise integrated marketing and advertising strategies optimally incorporating Meta solutions to maximize client value
• Use data, insights and market intelligence to identify opportunities and guide strategy and implementation of Facebook solutions
• Serve as external product consultant educating clients and agencies on product solutions and driving product adoption
• Drives product innovation internally with XFN partners based upon market trend and emerging needs of clients
• Plan media and creative structure and oversee the implementation of campaigns to deliver against client business objectives
• Outline and oversee measurement scheme, tracking, and results delivery to study the effectiveness of Facebook solutions
• Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations
• Collaborate to exceed sales and yield goals for the book of business that assigned to you
• Manage complex external and internal work streams, and optimize clients’ advertising operation mode to meet business objectives
• Oversee internal account operations (e.g. troubleshooting and fixing issues, monitoring and alerting ads policy violations, setting up account and financial details, etc.)
• Build and manage relationships with both C-Suite and front-line stakeholders in clients and agencies (media, creative, FMP, etc.)
• Collaborate very closely with a diverse group of internal cross functional teams and cross region counterparts

Minimum Qualifications

• BA/BS degree in Engineering, Computer Science, Math, Statistics, Economics, Business, Marketing or related field
• 6+ years’ experience working directly with marketing, media and/or consulting firms and demonstrated execution skills required
• Effective and creative problem solving, decision-making and presentation skills
• Experience working effectively with XFN teams and all levels of management (internally and externally)
• Experience managing multiple projects while maintaining strict attention to details
• Experience communicating, collaborating and working effectively on a team
• Ability to confidently present to build ongoing relationships with external clients
• Strong analytical skills and experience
• Ability to manage clients whose usual business language is English

Preferred Qualifications

• Experience with the digital advertising (Direct Response marketing, data and technology solutions, ad-tech, partnerships, CRM)
• Understanding of the telco and mobile app technology industry and the mobile app ecosystems
• Experience with data visualization tools or analysis tools
• Extensive experience as a Meta user and familiarity with Meta’s ad solutions

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

CloudGo is a consulting company that solves business problems by delivering digital workflows that matter. We are one of ServiceNow’s largest and fastest-growing Elite services partners, and due to our rapid growth, we need an Application Development Manager.

An Application Development Manager is responsible for applying innovative technical solutions to business processes, maintaining applications, consulting with business analysts and/or project managers to develop technical solutions, developing design and functional specifications, performing pre-implementation training, and providing post-implementation support.

We Hire for Culture First:

Our people are global go-getters, we look to the long term, we solve for the customer, and we value open, honest, early communication. We believe we don’t exist without exceptional people, so we respect and value them. We pay fair base and at-risk components based on experience and the market.

Other companies give you a job. We give you opportunity.

CloudGo is focused on building a people-focused organization with a long-term culture of excellence. We work hard, we have fun, we innovate and grow talent.

· Customer-facing technical consulting experience with ServiceNow, ServiceNow platform development

· Experience with release/version upgrades including scheduling cloning and migration of data from instances

with ServiceNow

· End-to-End development and complex workflows

· Applies innovative technical solutions to business and the application processes

· Defines and documents procedures for processes and workflows

· Works on multiple projects as a project team member, occasionally as a project leader

· Responsible for troubleshooting problems as reported by users

· Supports Web access and electronic messaging services and maintains a secure systems environment

· Communicates effectively with management and other members of the project

· Integration of disparate systems using SOAP and REST APIs

· Mid-Server Configuration (to facilitate REST calls); CMDB configuration and integration

· Creation of Web Service for data integration

· Additional duties as assigned and defined by management.

· Handle Architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.

· Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations.

· Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.

· Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.

· Implement complex ServiceNow solutions for our clients in all applications/modules such as TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.

· Account for possible project challenges on constraints including, risks, time, resources and scope.

· Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks

· Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions.

· 5+ years ServiceNow development experience and 3+ years Solution Architect Role

· Configuration experience in following modules on dedicated as well as shared instances (IM, CM, PM, SRM, KM, Release Management, Event Management, Configuration Management and Asset Management)

· ServiceNow certifications (Administrator is a must-have, Developer or Implementation Specialist are preferred)

· Bachelor’s Degree in Computer Science, Information Systems, or other related field or 4-6 years equivalent work experience

· Development experience in following areas: Business Rules, Access Control Rules, Script Includes, Script Action, UI Actions, UI Scripts, UI Policy, Data Policy, Client Scripts, UI Macros, Jelly, Web Services, Glide Record, Glide AJAX, Workflows, JSON, Encryptions Plugin, Notification, Reporting, Discovery (a plus), Integration, SSO, MID Server, LDAP

· Extensive knowledge of two or more Front End Technologies: HTML, JSTL, DHTML, JavaScript and CSS, XML, XSL, XSLT

· Works effectively in a team-oriented, collaborative environment

· Strong interpersonal and oral communication skills

· High level of expertise in multiple system environments

· Proven problem-solving abilities and strong attention to detail and quality work output

· Domain Separation Experience

• Fintech (Start-up company)
• Work from home until office is set up
• CBD Location
• Working hours: 9 am to 5 pm)

(Japanese speaking) Office Manager cum Secretary to CEO

Job Responsibilities:

• Supporting the setup of the new office, including selecting and contracting office space, fixtures and fittings, and handling various contracts, while also being responsible for managing the Singapore office's ongoing operations, focusing on HR and general affairs, under the direction of the MD (in Japan).
• Secretarial duties for the Managing Director , including managing schedules, handling correspondence, and coordinating meetings and travel arrangements.
• Manage the day-to-day operations of the office, including scheduling and coordinate meetings.
• Provide support to various departments with tasks such as data entry, research, and report generation.
• Prepare reports, presentations, and other documents for the executives as required.
• Coordinate travel arrangements for executives and handle related logistics.

Job Requirements:

• At least 1 year of office administrative experiences
• Able to handle task independently with multitasking abilities and having capacity to prioritize tasks effectively.
• Excellent communication and interpersonal skills, with the ability to interact professionally with colleagues and external contacts.
• Able to communicate in Japanese language will be a plus to communicate with external stakeholders in Japan
• Has prior experience of working at fast-paced environment will be a plus
• Experience in assisting with the setup of new offices will be advantageous

Interested applicants, please send your resume to Tiffany (R1104633) [email protected] with email subject header "Job Application for Office Manager cum Secretary to CEO - TK " .

We regret that only shortlisted candidates will be notified. Other applications will be updated to our database for future job opportunities.

By submitting any resumes or applications to Pasona Singapore Pte Ltd, you are considered to have read and agreed on the terms of our Privacy Policy, and consented to us collecting, using, retaining, disclosing your personal information to the prospective employers for their consideration.

Please find our Privacy Policy Agreement from the below link.

http://www.pasona.com.sg/privacy.html

Thank you for your kind understanding and co-operation.

Pasona Singapore Pte Ltd

EA License No:90C4069

R1104633

Koh Jia Wen

Are you a Financial Crime Compliance professional with 2–5 years of experience in the banking sector, seeking rapid career progression and diverse exposure?

My client is an established insurer, looking for an Anti-Financial Crime Assistant Manager to join their team.

Responsibilities:

• Perform documentation and analyses on Financial Crime Risk Management, and conduct MI for local and regional stakeholders.
• Prepare materials used in the monthly local Risk Forum and assist in upcoming audit inspections.
• Conduct customer case reviews and ensure all accounts go through required CDD controls.

Requirements:

• Skilled in Anti-Financial crime knowledge e.g. CDD, KYC within the banking space
• Proficiency in Excel function
• Ability to work in fast-paced working environment

Perks:

• Competitive package
• WFH arrangements

Contact Jeanie at +65 6351 6993 or [email protected] to be shortlisted immediately.

Established digital media property organisation is seeking to hire

An Assistant Manager, Film Classifier

Duration: 6 Months Contract

Location: Near to One North MRT

Working Hours: Mon - Thurs (8.30AM - 6.00PM), Fri (8.30AM - 5.00PM)

Responsibilities:

• Classifiers to classify language films in accordance with the Film Classification Guidelines, preferably with a focus in Tamil.
• The classifier is required to prepare a content checklist describing pertinent content in the film and to provide a detailed assessment for a suitable rating.
• To support the team in other divisional duties/projects

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R1223746 Tan Eng Kah (Chen Yunjia)

(Western Cuisine)

• 6 days
• Tue to Sun, 1130am - 1030pm (2 hr break)
• Tanjong Pagar / Tanglin
• S$ 3,000 - 3,500

Responsibilities:

• Overseeing restaurant operations and ensuring a smooth flow
• Team management
• Customer service, serve and clear tables
• Maintain hygiene and cleanliness.

Requirements:

• Min. 2 years relevant experience

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Company’s profile
Julian Grey's client specialises in electrical engineering services, offering high-quality installation, design, and supply solutions.

Responsibilities:

• Lead and manage the project team, conduct regular project status update meetings with the team.
• Oversee project execution, ensuring compliance with safety, quality, design, procurement, construction, budget, schedule, and PQP standards.
• Assign qualified team members to projects and manage all stakeholders for smooth execution.
• Approve purchase requisitions and invoices promptly, and control project costs to maintain profit margins.
• Achieve project objectives, such as on-time delivery and staying within budget, escalating challenges to the management as needed.

Requirements:

• Minimum 5 years of experience in a managerial role within the construction industry
• Experience with LTA/MRT projects is a plus

Follow us for more updates, interview tips!
https://www.instagram.com/juliangreygroup/
https://www.linkedin.com/company/juliangreygroup/
https://www.facebook.com/juliangreygroup/
Our telegram channel for job opportunities - https://t.me/jobopportunitiessg

Please WA Jian Wei @ 87389860
Shortlisted candidates will be notified

Quek Jian Wei
Reg No. R22110928
Julian Grey Corporate Advisory Pte. Ltd.
EA License No: 19C9568

Job Responsibilities:

• Collaborate with Business Units to conduct market feasibility studies, focusing on target segment pain points, competitor analysis, and pricing & profitability assessments.
• Partner with Product Development (Tech) to design products and evaluate market feasibility before the Product Requirements Design stage. Perform pricing analysis and assess implementation impacts to support go-to-market strategies.
• Work closely with Business Units and Business Intelligence teams to design data-driven campaigns, analyze campaign performance, and conduct A/B testing.
• Monitor and track product performance across various channels, markets, and customer profiles. Develop insights on customer personas to enhance processes and profitability for targeted segments.
• Manage the repository for product programs and approvals, ensuring that versions are up-to-date and that necessary approvals and renewals are completed on time.
• Draft and co-design new product programs and approvals by consolidating and reviewing inputs from Business, Risk (Credit, Operational, Fraud), Legal & Compliance, and Operations teams.

Job Requirements:

• 5 - 7 years of experience in product management, preferably financial related product especially Credit Lending.
• Excellent interpersonal skills with a strong level of assertiveness.
• Strong analytical, strategic, and coordination abilities.
• Highly motivated and adaptable to change.
• In-depth understanding of both business and technology.

We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Department overview:

The Information Technology division supports the dynamic financial business through the development of a strategic infrastructure for the Nomura offices across the globe. IT partners with the business and corporate stakeholders to develop, implement and support sophisticated trading systems and middle, back office systems through the use of state of the art technology.

Role description:

Nomura in Asia is looking for a Business Manager in the Wholesale CIO organization. The Business Manager will report to the Head of Wholesale Technology and Operations Business Management and will support our senior executive Technology and Operations regional leaders for the Wholesale business. The role will require strong partnership with other Business Managers, Global Markets Business COO’s and other corporate function leaders. List Bullet

• Drive strategic planning in partnership with head of department and their leadership team, developing objectives and defining performance metrics to monitor progress against plan
• Build relationships with regional leadership within Operations and Technology, as well as with the Corporate Functional Leaders and support teams
• Understand and represent financials to the region in partnership with Finance, including reviewing budgets/forecasts/monthly actuals, supporting monthly processes and controls (approvals, accruals, recharges, etc.), understanding impacts of capitalization and coordinating allocations to the business
• Develop workforce plan inclusive of appropriate resource mix and location strategy, tracking headcount and recruiment pipeline in line with established targets and global business line strategies
• Monitor vendor processes and approvals in partnership with Sourcing, ensuring compliance with vendor risk management framework and preferred supplier and product strategies
• Coordinate agendas, content and papers for management meetings and other executive presentations
• Build colleague engagement and communication strategy, including town halls, response to employee survey, recognition schemes, learning & development planning and internal/external brand development & promotion
• Participate in people processes in partnership with HR including annual objectives setting, organizational design, succession planning, recruitment and early careers
• Support portfolio management requirements to create accurate resource forecasts and project spend reporting
• Identify opportunities to standardize, optimize and automate processes and reporting, creating efficient and cost effective business management services
• Leverage global processes ensuring that regional requirements are include standard reports and commentary
• Develop and align regional business management operating model with global practices
• Manage and develop team, making hiring decisions to ensure the right resources are in the right location to deliver against objectives
• Actively coach team members against development plans
• Continuously prioritize workload and meeting schedule against deliverables, considering time zones

Skills, experience, qualifications, and knowledge required:

Desired Credentials

• Minimum Bachelor’s Degree in Finance, Business, Computer Science, Information Systems, or Organizational Behavior
• 10 years in a COO/CAO/Business Management/Chief of Staff role in Financial Services
• Experience with financial management including the review of budgets, forecasts and monthly actuals

Desired Skills

• Execution – Detail-oriented and structred in approach to prioritization, analysis, planning and reporting; Able to multi-task, manage multiple projects and work under pressure to deliver high-quality outcomes
• Motivation – Sets high standards for self and others with a strong desire to overachieve on agreed objectives
• Stakeholder Management – Team player with good communication skills, able to work effectively within a global team
• Service Framework – Leverages, supports and builds shared services to deliver globally consistent output and reporting using global source, enterprise data
• Tools – Apptio/TCO, Excel, PowerPoint, Project

Diversity Statement

Nomura is committed to an employment policy of equal opportunities, and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

Nomura is an Equal Opportunity Employer

Early Childhood Principal/Vice Principal

• Working Location: Bukit Timah (Part-time), Canberra, and more!
• 5 Days Monday to Friday
• Basic $4,000 - $6,000
• Advanced Diploma in Early Childhood Leadership (ADECL) / Degree in Early Childhood Care & Education (DECCE)
• Career Progression Opportunities.

Responsibilities:

• Responsible for the strategic direction and overall management of the preschool
• Provide leadership for setting overall goals for the school as a basis for curriculum objectives
• Ensure daily operations are in order and in compliance with licensing and other regulatory requirements, where applicable
• Oversee curriculum planning and professional matters
• Mentor teachers in all areas to facilitate collaborative approaches to learning, teaching and evaluation so as to improve overall performance standards and competencies
• Set the direction for parent partnership, community engagement and talent management
• Manage relationships with parents to ensure concerns, issues and feedback are addressed on a timely basis appropriately
• Management and optimisation of centre resources Implementation of specific centre programs, initiatives and events
• Handle centre administrative matters and enrolment
• Determine requirements that must be met regarding licensing, health and safety regulations from the start and local regulatory agencies
• Prepare budget and control budget expenditures

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Overall Responsibilities:

• Manage the end-to-end technical delivery of large IT projects, including scope, cost, quality, and time management; stakeholder communications; risk, issue, and dependency management; and project reporting and governance.

• Develop and maintain project plans, status reports, and other project-related documentation to ensure effective communication among stakeholders and project team members.

• Lead and mentor a team of developers, providing guidance and support throughout the project lifecycle.

• Collaborate with cross-functional teams, including business analysts, project managers, and other stakeholders, to ensure alignment and effective communication.

• Identify and mitigate risks and issues related to technical deliverables, proactively resolving any roadblocks to ensure project success.

• Ensure adherence to coding standards, best practices, and security guidelines across all development activities.

• Provide regular updates on project progress, highlighting key milestones, risks, and issues to relevant stakeholders.

• Contribute to the continuous improvement of development processes and methodologies.

• Conduct code reviews and provide constructive feedback to team members to ensure high-quality deliverables.

1. Project Delivery Management

a. Plan technical deliverables (including any system enhancements and upgrades) to meet Project’s requirements within allocated budget

b. Manage and coordinate across different application teams to manage technical dependencies of the solution

c. Monitor and manage risks/issues related to technical delivery

d. Provide status update related to technical delivery

e. Report to Program and/or Project Manager for the strategic program

2. Requirements Management

a. Partner with SA & subject matter experts to understand and implement functional and technical requirements

b. Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)

3. Design & Development

a. Partner with Domain Architects, Dev. Manager, and Security Architect to ensure solution design complies with enterprise design principles, security and control standards

b. Partner with Development Manager in managing application teams to build the enhancements

4. Test Management

a. Partner with Test Manager to ensure completion of SIT, UAT testing, performance/load testing and application security testing with quality results

b. Work with GIS to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan

c. Work with GIPS on Infra requirements.

5. Implementation Management

a. Prepare technical implementation plan across application teams

b. Coordinate technical implementation activities across application teams to ensure production cutover and adequate post-implementation support

Key Skills:

• Experience with managing end to end implementation of projects.

• Experience with managing and working with external vendors/teams.

• Database (Ability to use and understand for the purpose of analysis and design and investigation)

• Analyse Requirements and form solutions for the application.

Accounts Manager

Salary range: $5000 to $7000
Working hours: Mon – Fri, 8:30am – 10am to 5pm – 6pm(flexible) 7.5 hours/day
Working location: City Hall

Job Description

• Manage full set of accounts for the business and Japan holding company’s needs
• Lead and guide Accounts Team on daily operations (GL, AR, AP, intercompany balances, transactions and cash-flow, staff’s claims reimbursements etc.)
• Provide business analysis, consolidation of monthly/quarterly/yearly financial results and support production of yearly budgets and revenue forecast
• Monitor, assess and ensure timely and accurate transaction for closing of monthly/quarterly/ yearly reporting of financial and management reports, as well as prepare financial reports for Japan HQ
• Review consolidation package done by subsidiary companies and report to Japan HQ
• Support communication with Japan HQ and subsidiary companies when required
• Review and support the accounts of subsidiary companies
• Reconcile, process and report all costing, Accounts Payable (AP), Accounts Receivable (AR) activities
• Ensure tasks are carried out in compliance with operating standards, company rules & regulations and statutory requirements
• Ensure accurate and timely filing of statutory reports
• Maintain fixed assets processes and procedures (including disposal, verification and depreciation of fixed assets etc.)
• Coordinate with external auditors, tax agents, bankers, company secretary etc. on annual statutory audit and tax matters
• Assist in management of transactions related to bonds and fixed deposit
• Handle J-SOX, internal control related queries and reporting required by Japan holding company
• Handle FRS116 accounting and review on new leases
• Handle Company’s tax reporting (GST, Corporate tax submission, withholding tax etc.)
• Liaise with HR regarding verification of payroll and CPF matters
• Liaise with respective business units to understand financial information needs in order to work out efficient and effective solutions
• Any ad-hoc duties as assigned

Requirements

• Min 5 years of hands-on experience in full set of accounts is required
• Min Bachelor’s Degree in Finance/Accountancy (candidates with CPA or CA certification will be a plus)
• IT savvy, including proficiency in Microsoft Office (Excel and Word) and Oracle NetSuite
• Experience in managing team(s)

Interested personnel kindly contact WhatsApp: https://wa.me/6592994753 (Marcus)

Tan Meng Liang Reg No: R23115923

The Supreme HR Advisory Pte Ltd EA No: 14C7279

Job Description:

We are looking for a dynamic and experienced Club Restaurant Manager to oversee the daily operations of our premium Chinese cuisine restaurant and recreation club.

The ideal candidate will have a strong background in F&B and club management, exceptional leadership skills, and a passion for delivering top-tier customer experiences.

Work Location: 5-minute walk from Clarke Quay MRT station

Start Date: February 2025

Responsibilities:

a) Operational Management

• Oversee daily operations to ensure the restaurant and club run efficiently and smoothly.
• Maintain high standards of cleanliness, hygiene, and safety across all areas.
• Manage inventory and procurement to ensure quality and cost efficiency.
• Implement and monitor standard operating procedures (SOPs) to enhance operational performance.

b) Staff Management

• Recruit, train, and manage staff, including servers, chefs, and front-of-house personnel.
• Develop and manage work schedules to ensure adequate staffing during all operating hours.
• Conduct regular performance evaluations, provide feedback, and implement staff development programs.
• Foster a positive and collaborative work environment.

c) Customer Service

• Ensure exceptional service quality to meet and exceed customer expectations.
• Address customer complaints and feedback promptly, taking proactive measures to improve satisfaction.
• Build strong relationships with customers, especially VIP members, by understanding and catering to their preferences.

d) Marketing and Sales

• Collaborate with the marketing team to develop promotional campaigns and events to attract patrons.
• Drive membership sales and retain existing members through engaging programs and personalized service.

e) Financial Oversight

• Monitor and manage budgets to maintain financial health and profitability.
• Analyze financial data and operational reports to identify areas for improvement.
• Work with the management team to set and achieve revenue and expense targets.

f) Menu and Event Planning

• Collaborate with the Head Chef to curate menus that align with customer preferences and seasonal trends.
• Organize and manage events such as private dining, corporate functions, and themed promotions.

Requirements:

• Minimum 5 years of experience in restaurant or club management.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Familiarity with inventory control, cost management, and financial analysis.
• Proven ability to deliver exceptional customer service in a high-end dining or club setting.
• Proficiency in English; fluency in Mandarin is an advantage to liaise with Chinese-speaking clients.
• Outgoing personality, proactive attitude, and ability to multitask in a fast-paced environment.

What We Offer:

• A supportive and vibrant work environment.
• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• High-end working environment with exclusive clientele.

职位描述:
我们正在寻找一名勤动而经验丰富的会所餐厅经理，给予高级中餐和休闲会所日常操作进行总规。

理想岗位人选应具备饮食和会所管理背景，优秀的领导才能，并且热心于提供优质的客户体验。

工作地点：从Clarke Quay MRT 站仅需步行5分钟

雇佣类型： 全职

开始时间： 2025年 2月

职责：

a) 操作管理

• 维持餐厅和会所的日常操作，确保高效而清晰地运行。
• 维持全面的清洁、卫生和安全标准。
• 管理库存和采购，以确保质量和成本效率。
• 实施并监督操作标准流程（SOP），以提高操作性能。

b) 员工管理

• 招聘、培训并管理员工，包括服务员、主廚和前台员工。
• 制定并管理工作日程，以确保在所有营业时段具备充足的人才配置。
• 实施常规的性能评估，提供反馈并实施员工发展计划。
• 鼓励一个积极合作的工作环境。

c) 客户服务

• 确保提供出色的服务质量，以满足并超过客户期望。
• 尽快解决客户抗诉和反馈，以提高满意度。
• 与客户，尤其是重要VIP会员保持良好关系，解识并满足他们的假望和假想。

d) 营销和销售

• 与营销团队协作，制定推广活动，以吸引客人充实。
• 通过优惠项目和个性化服务，促进会员销售和保留现有会员。

e) 财务监督

• 监督和管理预算，以保持财务健康和盈利能力。
• 分析财务数据和操作报告，以查询改善方案。
• 与管理团队作为一体，制定和完成收入和支出目标。

f) 菜单和活动计划

• 与主廚协作，设计菜单，以实现客户假望和旅途日期。
• 组织和管理私人情趣编译，公司会议和举办举进步活动。

任职详细：

• 至少担任5年以上的餐厅和会所管理经验。
• 成熟的领导才能和团队管理技巧。
• 优秀的沟通能力和问题分析技巧。
• 熟练库存控制、成本管理和财务分析。
• 在专业餐饮或会所环境中，提供出色客户服务之胜。
• 精通英语；精通普通语优先，以满足中文聊天客户交流需求。
• 外向性格，积极态度，能在快节奏环境中处理多重任务。

我们提供:

• 薪酬和奖励。
• 提供职业成长和生涯拖展。
• 高级和独一无二的工作环境和出色应用现场。

• Salary : $3500 - $4,000 + Commission
• Working days : Monday - Friday 930am - 630pm
• Work Location: Chinatown

Job Responsibilities:

• Develop and maintain long-lasting relationships with clients, providing tailored loan solutions for both personal and corporate needs.
• Identify and cultivate new business opportunities, expanding our client base and generating revenue.
• Evaluate loan applications, assessing creditworthiness and risk, in compliance with company policies and industry regulations.
• Collaborate with the credit and underwriting teams to ensure accurate and timely loan approvals.
• Maintain a thorough understanding of the company's loan products and services, ensuring you can effectively address clients' needs.
• Attend networking events and industry conferences, representing the company and fostering new connections.
• Continuously stay informed of market trends and changes within the financial sector, adapting strategies and services accordingly.

Job Requirements

• With a minimum of 5 years of experience in loans sales or relationship management.
• Proven track record in loans sales, with a strong understanding of both personal and corporate loans.
• Experience in evaluating loan applications and assessing credit risk.
• Familiarity with industry regulations and compliance standards.

Interested applicants can email your CV to [email protected] or whatsapp to +65 89249206

The Supreme HR Advisory Pte. Ltd || 14C7279

Chua Jie Ying (Cai Jie Ying), Evelynn || EA Personnel License R24120580

Duration: 1 year

Location: Pioneer

Working Hours: Monday - Thursday 830am to 545pm; Friday 830am to 515pm

Responsibilities:

• Assist the Manager (Research) in overseeing research projects and grants, including budget management, allocation of student assistants, and processing payments.
• Ensure all research projects comply with regulatory and funding agency requirements.
• Work closely with the Manager (Research), faculty members, and other departments to ensure effective project management and successful completion.
• Process grant administration requests, track changes and expenses, and maintain project reconciliation spreadsheets.
• Develop and maintain strong relationships with funding agencies and external partners.
• Prepare progress reports, final reports, and other documentation required by funding agencies.
• Compile, maintain, and manage records and filing systems for research grants.
• Update standard operating procedures (SOPs) to reflect changes in regulatory requirements and best practices.
• Provide administrative support to the Associate Chair of Research, including scheduling appointments, managing calendars, and organizing meetings.
• Assist in preparing presentations, reports, and other materials for meetings and presentations.
• Perform other administrative tasks as assigned by the Manager (Research) and Associate Chair of Research.

Requirements:

• Master or Bachelor’s degree, preferably with a minimum of 3 years of experience in research administration, including budget and grant management.
• At least 3 years of experience in research administration and providing executive-level administrative support.
• Proficiency in MS Office Suite and other automation software.
• Excellent communication skills with the ability to work effectively with a diverse range of stakeholders.
• Highly organized and meticulous, with strong attention to detail.
• Capable of prioritizing tasks effectively and managing multiple responsibilities simultaneously.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

Should you be interested in this position, please contact Mandy at 9640 2934 your resume directly for fast respond.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23114622 So Man Xin

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imagination thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impacts on ourselves, our company, and the communities we serve.

Join us.

About the Team

TikTok Product Infrastructure team's goal is to provide the best user experiences to create, consume, and enjoy content on TikTok. This team is focused on improving usability, reliability, scalability, and security of TikTok product structure. If you are interested, we would be delighted to have you join us.

Job Description

1. Responsible for defining and optimizing the user experience of international short video products, enhancing product usability and fluidity.

2. Develop targeted experience optimization strategies based on differences in culture, demographics, network conditions, device types, and other regional factors.

3. Continuously optimize the basic experience through data-driven insights and user understanding to ensure the product experience remains leading.

4. Focus on short video product strategies, proactively explore new technologies in end-to-end scenarios for optimizing both the creation and consumption experience, enhancing both and promoting core data growth.

5. Based on an understanding of users, explore and discover new usage scenarios to create possibilities for further product growth.

Qualifications

Minimum Qualifications

1. Bachelor’s degree or higher, with over 3 years of work experience.

2. Strong data interpretation skills, logical thinking abilities, curiosity, and high self-motivation.

Preferred Qualification

1. Excellent communication and coordination skills, with the ability to collaborate effectively across departments.

2. A global perspective and passion, with continuous attention to global internet products.

3. A relevant technical/design background is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Details of the Division and Team:

The APAC Head of Risk, Regulatory and Controls is a senior 1st line of Defence (1LOD) role accountable for leading technology risk reduction strategy and protecting the Bank’s Licence to operate through compliance and adherence to technology regulations across the 14 APAC countries managed by the APAC Country Technology Management (CTM) division.

This includes proactive risk management and timely resolution of risks and regulatory issues, leads problem solving for complex issues, ensures regulatory compliance, deploys and/or enhances risk management related processes, and promote sustainable approaches to risk and regulatory resolution together with senior and global functional stakeholders. The candidate will also be accountable for the oversight of internal / external inspections, remediation assurance, and establishing risk culture and control strategies.

This role will also act as an advisor to the APAC technology senior management – including appropriate necessary escalations for policy / regulatory breaches - and will be an independent regional contact point that ensures IT regulatory and control topics are strategically addressed, have the appropriate sustainable controls in place, etc

What we will offer you:

A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its center.

You can expect:

• Flexible benefits plan including virtual doctor consultation services Comprehensive leave benefits
• Gender Neutral Parental Leave
• Flexible working arrangements
• 25 days of annual paid leave, plus public holiday & Flexible Working Arrangement

Your key responsibilities:

The successful candidate will have the opportunity to:

• Challenge risk and control weaknesses tactfully, and provide advisory to senior management and/or business lines for sustainable risk remediation options, or strategies arising from gap assessments, identified weaknesses or events, etc.
• Lead and establish regulatory / audit engagement frameworks, oversight and processes across APAC to deliver consistent and timely audit and regulatory responses
• Establish and lead proactive management, and the timely resolution of risk and regulatory findings and related remediation activities
• Develop and lead structured problem solving for control issues, and ensuring resolution plans are strategic and sustainable against commercial viabilities Chair and/or lead risk forums to govern overall risk and regulatory portfolio, and effective operational risk management processes
• Actively contributes to the design of risk and control programmes and policies with 1LOD and 2LOD functions, and in line with defined risk and control strategy, and risk appetite / tolerances
• Deliver strategic and automated solutions to link technology controls and processes to technology-relevant regulations and policy offices, including the digitalization of regulatory assessments
• Establish IT Regulatory risk and Control Framework for APAC, working with global colleagues to deliver governance, risk management and compliance (GRC) for technology controls
• Establishes positive risk culture and drives behavioral change

Your skills and experience:

• Minimum 10 years of total working experience, with at least 6 years in technology risk and / or regulatory management
• Proven track record with Technology regulatory adherence / assessment and Technology Governance
• Strong understanding and/or familiarity with APAC technology regulations related to financial institutions (e.g., MAS, HKMA, RBI, BNM, OJK, etc.)
• Proven track record with any of the following:
• Proven track record with any of the following::
  o Independent finding validation and assurance
  o Audit / regulatory inspection management
  o Technology risk assessment
  o Audit or regulatory-related strategic transformation / remediation projects
  o IT controls / GRC platform, framework, and processes
• Excellent communicator with the ability to articulate complex topics that leads to effective resolution to a wide audience across multiple regions, divisions, and business lines Candidates with background in excellent independent problem-solving skills for diverse issues Tactful, independent, self-motivated and pleasant personality

Role is required to be performed on-site at One Raffles Quay office. Relevant vaccination requirement applies.

How we’ll support you:

Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs Training and development to help you excel in your career Coaching and support from experts in your team

About us and our teams:

Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.

Deutsche Bank & Diversity:

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

GIC is one of the world’s largest sovereign wealth funds. With over 2,000 employees across 11 locations around the world, we invest in more than 40 countries globally across asset classes and businesses. Working at GIC gives you exposure to an extraordinary network of the world’s industry leaders. As a leading global long-term investor, we Work at the Point of Impact for Singapore’s financial future, and the communities we invest in worldwide.

Chief Operating Officer (COO) Office
The COO Office supports our COO to streamline operations and align them with strategic goals. You will work with the COO, Heads of Departments, and stakeholders across GIC to achieve operational excellence.

Cyber Security, Information & Technology Risk Management
You will be a part of an independent risk management function to protect the firm’s information technology assets, including business data, from external threats and operational risks, and to facilitate the firm’s digitalisation journey in a secure manner.

What impact can you make in this role?
You will be empowered to be at the top of your game by providing strategic partnership, and innovative technology solutions that supports GIC’s vision of being a tech-driven, global, long-term investment firm.

What will you do as a VP, Information & Technology Risk?

• Formulate and maintain cyber, information and technology risk policies, standards and guidelines for the firm
• Act as a domain expert and trusted partner in information and technology risk; work closely with Information and Technology Risk Officers and stakeholders in various functions to enforce information and technology risk management policies and standards
• Enhance and finetune IT risk assessment methodology and processes
• Conduct regular awareness training for staff on cyber, information and technology risks, including policies, standards and relevant topics; periodically publish security awareness articles
• Conduct periodic and ad-hoc assessments to monitor compliance with security policy and security controls design and operating effectiveness; review information and technology risk, audit and operational risk issues to identify root causes and trends, and recommend appropriate remediation
• Define and execute the program of work for information and technology risk management, including budgeting, prioritization, resource allocation, and coordination with internal and external partners
• Identify and assess emerging risks, and devise effective mitigating controls together with stakeholders
• Work closely with peers in TG, and partner with Operational Risk Management (ORM) in monitoring operational risk tolerance metrics, operational risk events and control deficiencies, as well as reporting and escalations to relevant Risk Committees

What qualifications or skills should you possess in this role?

• Bachelor's Degree in Information Technology, Computer Science, Engineering or equivalent
• More than 5 years of relevant experience in financial services industries, with minimum 3 years in risk functions involving Information, Technology and Cyber Security risk
• Professional knowledge and experience with industry Information, Technology Risk or Cyber Security management frameworks
• Equipped with professional business partnership and virtual team management experiences
• Strong influencing, problem solving, analytical and interpersonal skills
• Experience in organisation IT risk appetite and key risk indicator management, monthly data driven report generation and presentation to senior management, and independent assessment of incident root cause analysis will be required
• Possession of professional qualifications - CISM, CRISC, PMP, CISA, CISSP, CSX – will be advantageous
• Experience in implementing data-driven controls automation checks through coding and scripting in Python, Audit Command Language (ACL) will be advantageous

Work at the Point of Impact
We need to be forward-looking to attract the right people to help us become the Leading Global Long-term Investor. Join our ambitious, agile, and diverse teams - be empowered to push boundaries and pursue innovative ideas, share your views, and be heard. Be anchored on our PRIME Values: Prudence, Respect, Integrity, Merit and Excellence, which guides us in how we make our day-to-day decisions. We strive to inspire. To make an impact.

Flexibility at GIC
At GIC, our offices are vibrant hubs for ideation, professional growth, and interpersonal connection. At the same time, we believe that flexibility allows us to do our best work and be our best selves. Thus, our teams come into the office four days per week to harness the benefits of in-person collaboration, but have the flexibility to choose which days they work from home and adjust this arrangement as situational needs arise.

GIC is an equal opportunity employer
As an employer, we passionately believe every individual brings with them unique diversity of thought and perspectives to meaningfully enrich perspectives of GIC teams to drive competitive performance. An inclusive environment yields exceptional contribution.

Learn More about out COO Office here:
https://gic.careers/departments/chief-operating-officer-office/

To be considered for the role, please submit a formal application through the GIC Careers site at

https://careers.gic.com.sg/job-invite/16123/

about the company
We are working with a regional corporate solutions organisation with a presence across APAC and Oceania. They provide a wide range of corporate services ranging from tax, payroll, accounting and company secretarial solutions and have clients ranging from small enterprises to large listed multinational corporations.

about the job
You will be an experienced corporate secretarial manager managing a team of corporate secretaries. In addition to corporate secretarial duties you will be handling a portfolio of clients, maintaining relationships with key contacts, reviewing fee structures and oversee credit controls for debt collection and prepare budgets and forecasts for the team.

about the manager/team
You will be mentoring a team of corporate secretaries and report to a director. You will be grooming, training and coaching a number of junior and corporate secretaries within your team.

skills and experience required
You should have at least 6 years of corporate secretarial experiences particularly in corporate solutions provider firms. ICSA/CSIS or its equivalent chartered secretarial qualifications are essential. You should be familiar with SGX announcements. Prior team management experience is an advantage.

To apply online please use the 'apply' function.
(EA: 94C3609/ R23115352)

Job Description:

Reporting to the Head/Deputy Head of Financial Institutions Department, this person will be the Custody Product manager overseeing custody business developments as well as project participation within the organisation.

Responsibilities:

a) Develop and maintain client relationship relating with custody business and future fund account business, by ensuring compliance with regulatory standards.

b) Main contact person to liaise with Head office custody team. Understand strategic business direction, collaborate with front office stakeholders to achieve business targets.

c) Articulate clearly on client’s requirements and propose implementation of customised custody operating model.

d) Propose fee quotation, ability to project client’s potential revenue generation based on client’s portfolio.

e) Engaging with internal stakeholders to line up the book of work, taking business priorities in consideration and driving timely deliveries across line of businesses.

f) Critical role where candidate will partner with core teams to lead time sensitive sales programmes effectively while managing both business and technology stakeholders to help capitalise on best deliverables to grow the business.

Requirement:

a) Bachelor’s degree with more than 10 years of working experience, preference given to candidate with more than 4 year experience in the sales activities related with custody, fund accounting and/or securities/fund operations in banking/brokerage sector.

b) Familiar with global custody business models and products, good customer relationships with sovereign, bank and non-bank clients and understanding of cross-boarder institutional investment business and QFI/CIBM channels.

b) High adaptability, ability to handle stress in a fast paced environment and efficient team manager.

c) Effective communication with good interpersonal skills.

d) Ability to conduct market research and excellent report writing ability in business Chinese so as to conduct report and provide service to Chinese speaking stakeholders.

OVERVIEW OF ROLE:

Responsible for delivering comprehensive L2/L3 support in the APAC region, along with management of a reliable IT infrastructure, including key applications, while supporting the Head of IT with implementing support and infrastructure solutions that meet IT service and strategic objectives.

Some global travel and out of hours work may be required.

Main Areas of Responsibility:

• Major Incident Commander for the APAC region
• Provide team leadership for international L2 team members in the following areas:
• Managing all tickets submitted in APAC working hours for all Group companies
• Providing 2nd line support for all Group offices in APAC
• Ensuring tickets are responded to within set SLA’s
• Supporting all user desktops, laptops and peripherals
• Configuration and deployment of all end user hardware
• Maintenance of the hardware inventory, asset tagging etc
• Ensuring the L2 team receive relevant training to support the end users
• Point of escalation, and mentoring, for 2nd Line support
• Maintain the rota to cover helpdesk hours
• Align with Odyssey Group’s external L1 partner to ensure needs are being met in the APAC offices
• Generate reporting statistics on Helpdesk performance
• Adopt a policy of ‘Shift Best’ and provide recommendations on how to achieve this
• Project manage and implement infrastructure and application deployments, upgrades and migrations
• Critical systems Subject Matter Expert:
• File services
• Exchange
• MS Teams
• Sharepoint
• Storage and Backups
• 3rd Line support for server, infrastructure and core application issues
• Design, implement and test DR & BCP plans
• Design and implement end-user training for new/upgraded products and processes.
• Monitoring and reporting on infrastructure performance and capacity
• Manage power shutdown process for APAC offices
• Assist the Head of IT to identify opportunities, strategic solutions, efficiency improvements and new technologies to improve the needs of the business
• Assist the Head of IT to develop standard operating procedures and best practices for IT and end-users
• Co-ordinating and managing consultants and contractors as required
• Maintain an up to date understanding of current end user technologies.
• Ensure adherence to existing IT policies, as well as reviewing, designing and supporting any new ones as required
• Work closely with Odyssey Re HQ on all existing and new initiatives

Required Skills and Levels of Competence

Must have:

• 5+ years IT Infrastructure support
• 3+ years previous Service Desk lead experience
• Advanced knowledge of the Windows stack
• Windows Server 2016-2022 deployment and migration
• Advanced Active Directory
• Microsoft Exchange administration
• Microsoft M365 administration
• Hands on experience with public and private cloud infrastructures – notably cloud migrations
• Experience managing hybrid computing environments comprising physical servers, virtual servers, storage etc – vSphere an advantage
• Strong experience with major infrastructure components such as Servers, Storage, Networking, Databases, Backup solutions
• A strong working knowledge of IT ticketing systems – ServiceNow an advantage
• SCCM management – including application deployment and upgrades

Advantageous to have

• Unix/Linux deployment and administration
• SQL deployment, upgrade and administration
• Sharepoint management and migration
• Experienced troubleshooting/Using Eurobase Software – Synergy2
• Experience managing Willis Tower Watson Software: ResQ, Igloo, Unify
• ITIL Foundation certification
• Relevant Microsoft certifications
• Personal skills
• Ability to work under pressure during critical incidents
• Ability to understand the urgency of critical issues and delivering projects on time and on budget
• Ability to work with management at all levels and take on board constructive feedback
• Extremely detail orientated and accurate with great attention to detail in everything undertaken
• Following and executing company policies and objectives
• Excellent communication skills, good with English (verbal and written)
• Good interpersonal skills/articulate
• Presentable, professional, punctual and demonstrate good work ethics
• Trustworthy and reliable
• Solutions orientated can demonstrate an ability to troubleshoot/problem solve
• Excellent stakeholder management skills
• Self-motivated, driven and able to work using their own initiative to overcome operational and project challenges
• A flexible and pragmatic approach