Job Responsibilities

• Plan, execute and manage assignments for timely completion
• Take charge of staff planning and management
• Review and ensure completeness and quality of staff work and compliance of all statutory and/or regulatory requirements of the assignments
• Assist the Director in practice development matters and activities
• Coach, motivate and develop junior members within the team

Job Requirements

• Degree in Accountancy, ACCA, CA or equivalent professional qualification
• Able to work independently and lead in a team, manage projects and meet project deadlines
• Candidates with a minimum of 6 years of proven and relevant insolvency experience in PAC firms will be considered for the Manager position
• Strong business acumen and logical thinking / analytical skills

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

You will be part of a dynamic and driven team of lawyers in the Asia General Counsel Organization. You will be primarily responsible for legal issues related to privacy and data for American Express businesses across Asia. This position will report to the Director & Counsel, Privacy APAC based in Singapore.

How will you make an impact in this role?

Your role will include the following:

• Data & Privacy Advice. Provide best-in-class strategic advice on applicable data protection laws, rules and regulations in Asia and provide privacy support to Amex initiatives, projects and new product launches, such as advising on the data privacy issues and providing practical solutions to mitigate privacy risks.
• Drafting of privacy documents. Advise on, review, negotiate and draft data protection terms in a wide range of commercial agreements, privacy policies, privacy notices, customer disclosures, data processing agreements, etc.
• Privacy Compliance. Advice on and help manage privacy compliance requirements across Asia
• Legal Horizon Scanning Proactively monitor new privacy and data related legislative and regulatory developments across Asia and provide practical legal advice in cross-functional multinational regulatory change management projects to ensure compliance with applicable laws and mitigate legal risk.
• Manage Regulatory Affairs. Interpret and advise on emerging laws and advocate on behalf of Amex in industry associations, monitor data & privacy trends across the region, including in relation to new technologies such as Gen AI, to determine trends and possible issues for American Express to address, including development of public policy positions
• Collaboration. Collaborate with colleagues in a matrixed global organization, including legal colleagues in the Asia region as well as colleagues from the Global Privacy & Data Law Group
• General. Provide general guidance and advice to management on legal and regulatory matters and reporting, administrative and legal activities that arise in a Fortune 500 company.

Minimum Qualifications

1. Qualified and admitted/licensed lawyer in a Commonwealth jurisdiction. Candidates should have at least 4-8 years post-qualification experience, with at least 2 years of relevant privacy experience in a law firm and/or in-house legal environment. Prior in-house experience with financial institution or multi-national corporation preferred. Candidates with Certified Information Privacy Professional (CIPP) accreditation and/or with prior experience engaging with policy makers on legislative consultations preferred.
2. Communication. First class oral and written communication skills, in particular, the ability to explain complex legal matters clearly and concisely to non-specialists.
3. Professional poise. Maintains grace under pressure and demonstrates the ability to impart discipline and calm to stressful situations. Holds their own in live discussions where differing views are expressed. A persuasive advocate who is not afraid to convey unwelcome messages yet lays out a path to practical solutions.
4. A self-starter who takes ownership. Takes the initiative to learn independently rather than passively. Sees what needs to be done and then does it. Takes responsibility for understanding and solving problems.
5. Energetic and practical application of legal skills and knowledge to business situations and problems.
6. Build effective relationships and credibility throughout the company.
7. Manage workload by careful prioritization and personal organization.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Our reputable client in Singapore is looking for a Digital Product Manager to join their team in Singapore.

1. Customer Issues & System Support

- Provide investigation support, track and monitor of reported customer issues escalated from front-office.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and business partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & business partners to help speed up resolution of complex issues.

2. Servicing & Customer Experience Management

- Review customer satisfaction through tracking of support demand, and issue resolution turnaround time

- Perform analysis through data collated and identify process improvement or enhancement plans to reduce negative customer impact and improve overall customer satisfaction.

- Collaborate with journey owners to resolve identified customer journey gaps.

- Drive and execute channel process improvements to achieve operational excellence and better employee journeys.

Qualifications:

Experience in Customer Issues & System Support

Servicing & Customer Experience Management

Interested applicants may submit your detailed resume to [email protected] in MS Word format.

We regret to inform that only shortlisted candidates will be contacted.

EA License No. 01C4394 • RCB No. 200007268E • EA Registration No. R1329705 (Lopez Geraldine Pascual)

Customer Support

• Lead and inspire the customer support team to deliver best-in-class post-sales support.
• Foster a positive work environment that encourages collaboration and innovation.
• Conduct regular team assessments and provide guidance to enhance performance.

Administrative Support

• Assist the director in various administrative tasks to ensure smooth operations.
• Oversee Singapore entity GST submission, ensuring compliance with regulations.
• Manage corporate income tax returns in a timely and accurate manner.

Financial Oversight

• Work closely with the accounting team to manage financial transactions and reporting.
• Coordinate banking activities and maintain strong relationships with financial institutions.
• Ensure timely and successful completion of internal and external audits.
• Implement and maintain robust internal controls to safeguard financial processes.

Logistics and Sales Operational Support

• Collaborate with global logistics teams to optimize supply chain operations for APAC.
• Support Director in forecasting in a timely fashion to support strategic planning. 
• Manage the overall Singapore entity GST submission, Corporate Income Tax returns as well as internal and external audits in a timely fashion.
• Relationship building with corporate bank and support commercial director in relevant banking activities and proper documentations as and when required.
• Arrange banking and boardroom documents sign off as well as keep record of all the correspondence and documentation pertaining to the Singapore corporate entity.
• Build policies on distributors and customers credit limits and payment terms in compliance with company policies.
• Oversee monthly accounts closing and financial reporting, invoice payments to internal and external parties as well as accrual postings.

The Opportunity

We, at Flywire, are seeking a Client Success Manager, Travel who will work with the Travel sales team and management in the execution of strategies and tactics designed to increase growth of client base, improve client retention, upsell to increase revenue, find opportunities for improvement, provide accurate and timely issue resolution and assure clients utilize the Flywire International Payment Solution.

• Building and maintaining strong relationships and communication within key business client accounts
• Creating the ideal strategy for each business client to maximize money moved and increasing revenue through up-selling
• Providing clients with analytics and additional reporting mechanisms through a quarterly/bi-annual business review
• Working with existing business team to build out standard methodologies for client on-boarding
• Strategic Consultation- Become a payment expert for our merchants, delivering expertise, education, leadership and guidance to merchants on their global payments strategy.
• Provide a feedback loop for The Client, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
• Developing and maintaining a current knowledge and understanding of all services provided by the company and maintaining, at all times, a professional and ethical relationship with clients when representing the company
• Execution and results oriented- A strategic thinker with excellent project management skills and the ability to lead and manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.

• To be responsible for overall project management in ensuring the quality, cost, statutory, safety and environment issues and project scheduling requirements are met
• To support with the establishment of the overall success criteria for the project, including time, cost, technical and performance parameters
• To identify and ensure that the appropriate line manager is aware of quality, safety, health and environment issues
• To maintain effective project governance, processes and systems to be utilized throughout project
• To manage the implementation of the master programme, manpower, materials & plant schedules
• Responsible for the project planning, including producing the detailed project plan
• To lead and facilitate the overall cross-functional project team
• To manage the change control process
• To monitor and advise upon project finances
• To manage the flow of project information between the team and the client, through regular meetings and written communications
• To prepare master programme, formal project progress and other reports
• To take a leading role in interfacing with the client and other consultants, at all project stages
• To identify opportunities to develop new business with existing clients and reporting such opportunities to the appropriate line manager
• To ensure that key information and learning generated from each project is input into the Turner & Townsend internal database
• To ensure prompt client invoicing and utilising of internal accounting systems in order to monitor a project’s financial status