Job Purpose:

Responsible for driving and delivering sales revenue in line with the budget while managing costs; create and maintain the Standard Operations and Procedures of food service business, which includes food service administration, food safety and hygiene practice; ensure and maintain brand standards; and work with the Business Development team to establish brand concept and strategy of the Food Retails Segment.

Responsibilities:

Business Operations

· Work closely with top management to integrate strategic business continuity management into organization’s operations

· Involved in recruitment and retention exercise carried out by management

· Responsible for the business performance, financial and budget planning of the business unit

· Analyse business performance to optimise sales and profitability

· Work closely with the cross functional departments to achieve business goals

· Oversee cost controlling and purchasing activities

· Work closely with Business Development department in terms of business expansion

· Establish and maintain strategic business partner relationships (e.g. external vendors)

· Assist General Manager in setting up of new outlets, working with contractors and suppliers to ensure timely opening of outlet

· Facilitate innovation process within the business unit

Customer Service

· Develop and implement service operations processes

· Drive service quality and customer satisfaction

· Drive customer loyalty for service excellence

People Management

· Responsible for staff training and development

· Develop managers and high-potential employees through organizational talent capability reviews

· Lead managers to develop organizational and governance strategies

· Facilitate innovation and lead managers to manage change

· Oversee all staff related matters including payroll, promotion exercise, disciplinary matters etc

Adhering to Quality and Standards

· Manage compliance with F&B hygiene policies and procedures

· Oversees restaurants standards and maintenance

Skills/Qualifications:

· At least 3 to 5 years of managerial experience in food retail / institutional catering

· At least 3 years’ experience in managing multiple outlets

· Minimum ‘O’ level or Diploma in F&B service or equivalent

· Willing to be involved in hands on operations

· Excellent communication and interpersonal skills

· Able to lead and motivate to produce results

· Passionate about leading by example and strong leadership quality

· Ability to work in a fast-paced environment

1. Liaise with engineers, architects, and others working on a project
2. Prepare and manage estimates, budgets, timetables, and resourcesManage worksites for new-construction as well as remodeling projects, coordinating activities and ensuring that all work is in sync with project goals and objectives
3. Provide direction to general contractors, subcontractors, and vendors when doing groundwork to ensure that quality standards are being met
4. Identify, mitigate, and track recurring construction issues
5. Adhere to legal regulations, building and safety codes, and other requirements
6. Collaborate with architects, engineers, and other specialists; hire full-time and part-time subcontractors and laborers and coordinate their schedules
7. Visit sites regularly during construction — including bid walks, preconstruction walks, in-progress visits, punch walks, and closeouts — and attend status and coordination meetings9
8. Conduct and document quality assurance and safety inspections throughout the construction process, ensuring that the work environment is acceptable and that tools and equipment are in good working condition
9. Respond efficiently and effectively to work delays, emergencies, and other project disruptions
10. Ability to manage multiple projects simultaneously with an eye for quality
11. Knowledge of construction worksite safety practices
12. Bachelor’s degree (or equivalent experience) in engineering or related field

Oishi Manufacturing Pte Ltd, established in 2003, is a prominent manufacturer and wholesale supplier of frozen desserts in Singapore. Specializing in halal-certified ice creams, gelato, and sorbets, the company serves a diverse range of clients including hotels, restaurants, cafes, fast food chains, and distributors.

Oishi operates from a 18,000 sq. ft. facility, offering both its own brands—like ArtisertZ—and customized OEM services. Their product range extends beyond frozen treats, including soft-serve pre-mixes, waffle and pancake premixes, frozen lava cakes, and equipment like soft-serve machines. The company is known for its commitment to high quality and halal compliance, holding certifications like FSSC 22000
and BRCGS.

Oishi caters to both local and international markets, priding itself on reliable delivery services and competitive pricing. This has solidified its reputation as a preferred business partner within the food industry

Job Description

As the Warehouse and Logistics Manager you will oversee all aspects of warehouse operations, logistics, inventory control, transportation, and customer service. This hands-on role involves managing daily operations, including order picking, releasing stock to production areas, and ensuring timely deliveries. You will take full responsibility for the accurate inventory management of raw materials and finished products to meet production and business needs.

1. Warehouse Operations:

· Manage the receipt, storage, and dispatch of goods in an organized and efficient manner.

· Optimize warehouse layout to make the best use of space and streamline operations.

· Maintain equipment and ensure the workspace is clean, organized, and safe.

2. Inventory Management (Raw Materials & Finished Products):

· Oversee the inventory management of raw materials to ensure uninterrupted production.

· Manage stock levels of finished products to meet customer demand and prevent stockouts.

· Perform regular stocktakes and reconcile any discrepancies between physical stock and system records.

· Collaborate with procurement and production teams to forecast demand and maintain optimal stock levels.

· Monitor product shelf life and implement effective stock rotation strategies to minimize waste.

· Manage the return and disposal of obsolete or expired stock.

· Maintain accurate inventory records for both raw materials and finished goods to ensure traceability.

3. Logistics and Transportation (Including Daily Picking):

· Manage daily picking and order fulfilment to ensure timely and accurate dispatch of orders.

· Plan and coordinate shipping routes, including import/export documentation and customs clearance.

· Coordinate and prioritize urgent orders to meet delivery schedules.

· Monitor cold chain management to maintain product integrity during transportation.

· Track deliveries and resolve transportation or delivery issues with in-house drivers and logistics partners.

· As required, negotiate with freight carriers and logistics providers to manage costs effectively. (including export sales)

· Monitor and report on delivery performance to ensure adherence to customer expectations.

4. Customer Service & Collaboration:

· Communicate directly with customers regarding delivery timelines, product availability, and issues.

· Resolve customer complaints related to logistics or delivery and implement corrective actions.

5. Compliance and Safety:

· Ensure all operations comply with health, safety, and regulatory standards (e.g., ISO, SFA, MUIS).

· Develop and follow Standard Operating Procedures (SOPs) for warehouse safety and operational efficiency.

· Conduct regular safety inspections and risk assessments, taking prompt corrective actions where needed.

· Maintain up-to-date knowledge of food handling and safety protocols.

Work Hours:

Monday to Friday, and 2 x Saturdays.

Job Responsibility:

• Prepare documentation for tender submissions.
• Develop tender strategies and oversee tender estimation responsibilities.
• Coordinate with all parties to provide accurate analysis of participated projects, including collating critical information and preparing final submission documentation.
• Develop and improve departmental workflow and productivity.
• Liaise with main contractors, subcontractors, clients, and suppliers/vendors for project claims and cost issues.
• Develop standards for contracts, including the presentation of budgets, payment terms, etc.
• Review the contractual performance of all parties to ensure compliance with terms and conditions.
• Periodically report work progress to senior management.
• Attend tender briefings and/or site show rounds to gain a better understanding of client requirements and potential competitors.
• Upon award, initiate transition kick-off and ensure proper handover to project team.
• Support the project team throughout the contract term till successful contract close-out, ensuring full compliance with the contract and respective legislation and regulations.
• Discuss, draft, review, negotiate, and subsequently shortlist and award sub-contracts.
• Ensure compliance and flow down of corresponding terms to sub-contractors and/or suppliers.
• Manage contractual risks, disputes resolution, and settlement.
• Monitor contracts and facilitate extension, renewal, and/or close-out as required.

Requirement:

• Diploma or Degree in Construction Management/Building /Quantity Surveying
• Minimum 5-years of relevant working experience in the Construction industry.
• Meticulous and systematic individual with positive working attitude
• Good oral & written communication skills
• Multi-tasking and is able to handle stress

Job Description & Requirements

• Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
• Meeting planned sales goals.
• Setting individual sales targets with the sales team.
• Tracking sales goals and reporting results as necessary.
• Overseeing the activities and performance of the sales team.
• Coordinating with marketing on lead generation.
• The ongoing training of your salespeople.
• Developing your sales team through motivation, counseling, and product knowledge education.
• Promoting the organization and products.
• Understand our ideal customers and how they relate to our products.
• Experience in planning and implementing sales strategies.
• Experience in customer relationship management.
• Experience managing and directing a sales team.
• Excellent written and verbal communication skills.
• Dedication to providing great customer service.

Assist in daily operations

Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives

Ensure that the restaurant and kitchen is properly maintained and clean

Oversee food preparations, presentation and storage to ensure food health and safety compliceny.
• Regular checks with customers to gather feedbacks

Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs

Present sales, revenue and expenses reports and realistic forecasts to the management team
• resolving of conflicts in a professional way

Job Requirements

Experience in F&B

Able to resolve minor conflicts if need to
• Production Planning: Develop schedules to optimize resource utilization and meet demand.
• Cost Management: Control production costs and seek cost-saving measures
• Problem Solving: Resolve production issues promptly to maintain quality.
• Supplier Coordination: Negotiate with suppliers for timely delivery of raw materials.
• Health and Safety: Maintain a safe work environment and conduct safety audits.
• Waste Management: Implement practices to reduce production waste and enhance sustainability.
• Record Keeping: Keep accurate records of production, inventory, and quality controls.
• Training Programs: Develop training for staff to boost skills and knowledge.
• Budget Management: Manage the production budget within approved limits.
• Customer Complaints: Address complaints and implement corrective actions.
• Technology Integration: Adopt new technologies to improve efficiency and quality.
• Performance Monitoring: Evaluate staff performance and provide necessary feedback.
• Emergency Response: Develop plans for production-related incidents to minimize operational impact.

Able to monitor inventories for restaurant are well stocked and make adjustment based on sales

- Handle Daily Operation Activities with Workers

- Prepare Quotation for Customers Request

- Ensure and Enforce Workers Safety

- Transport Workers to the Job Site

- Attend meetings with customers and clients

- Ensuring organizational processes remain legally compliant with regulations and standards

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

We are looking for a passionate sales assistant manager to join our sales team. The sales manager responsibilities include generating leads, making sales calls, continuously updating our CRM database, and meeting sales targets. Be prepared to take orders from foreign workers in singapore's construction and shipyard industries.

To be successful as a sales assistant manager you should be an inspired self-starter and able to drive sales growth. Ultimately, a top-notch sales executive should be able to build rapport with customers and close sales.

Sales Assistant Manager Responsibilities:

• Setting sales goals and developing sales strategies.
• Researching prospects and generating leads.
• Contacting potential and existing customers on the phone, by email, and in person.
• Willing to meet foreign workers in singapore shipyard and construction sector.
• Good knowledge in south indian food industries.
• Willing to deliver food to construction sites and dormitory.
• Must have singapore valid driving license.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Managing the sales process through specific software programs.
• Building and maintaining a CRM database.
• Meeting daily, weekly, and monthly sales targets.
• Participating in sales team meetings.

Sales Executive Requirements:

• High school diploma/GED.
• 2+ years of sales experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation and problem-solving skills.

Job description
Functional objectives (Role / desired outcome)
• Integrated and effective customer service hub with close cross-regional and -functional alignment.
• High customer satisfaction and loyalty via above-average customer service levels.

Tasks and Responsibilities
• Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
• Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
• Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
• Effectively manage the CS organization to ensure delivery of outstanding service – meeting or exceeding the commitments made to customers.
• Provide regular reports on customer service performance to senior management and handle the escalation process to them.
• Ensure compliance with all relevant regulations and standards related to customer service.
• Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
• Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.

Education and professional knowledge:
• 5+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
• Preferably working in a medium-sized manufacturing company.
• Building and developing a multi-national customer service team.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• SAP knowledge and experience is a must.
• Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
• Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
• Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
• Bachelor’s or Master’s degree in management or related field, with excellent English language skills both orally and in writing.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

-Reporting directly to the manager and fulfilling the Manager's duties in their absence.

-Being well-versed in internal operations.

-Taking minutes at meetings.

-Forwarding and distributing mail as required.

-Preparing and filing relevant documents.

-Supporting managers in devising plans in order to improve business performance.

-Monitoring various operational aspects.

-Collaborating with the logistics office.

-Assigning tasks to employees and hiring new staff.

-Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

Job Descriptions:

• Participate in external and internal project management activities and work-in-progress meetings.
• Create detailed proposals for all events, including timelines, venues, suppliers, staffing and budgets.
• Coordinate and manage venues and suppliers.
• Effectively manage onsite production crew, suppliers and temporary staff.
• Provide effective support and mentorship to the team.
• Perform other roles & responsibilities as requested based on business needs.

Job Description & Requirements

• ⁠Liaise with vendors/sub- contractors, in-house designers, mall managements and clients.

• Coordinate and manage full life cycle renovation projects.

• To ensure site matters tallies with the design drawing and design intent.

• Ensuring timely and smooth project handover within stipulated timelines.

• Tracking and reporting on project progress weekly.

• To prepare Project Timeline for Principal's review, and to present to Client for approval prior to

starting work.

• Conduct Quality Checks.

• To ensure defect check prior and after each renovation work, and ensure defect rectification to be satisfactory to the company standard before handing over to Client.

• To ensure day to day defect rectification raise by existing or future clients are arranged for rectification on a timely manner.

• To arrange the list of Contractors catered for the project prior to the start of the renovation work, and to present to Principal for approval before asking for costing from the Contractors.

• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

Qualifications:

• At least 4 years of project management and related experience.

• Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and contractors.

• Proficiency in Microsoft Office.

Who are we looking out for:

• Passionate.

• Meticulous and detail-oriented.

• Proven ability to solve problems creatively.

• Strong familiarity with project management and best practices.

• Experienced in seeing projects through the full life cycle.

• Strong initiative, communicative skills, dynamism, and resourcefulness.

• Proven ability to complete projects according to outlined scope and timeline.

• Able to work independently and self-motivated

Job Description & Requirements

• Guide and monitor Proiect Managers to ensure the project is well managed to meet clients’ satisfaction.

• ⁠Liaise with vendors/sub- contractors, in-house designers, mall managements and clients.

• Coordinate and manage full life cycle renovation projects.

• To ensure site matters tallies with the design drawing and design intent.

• Ensuring timely and smooth project handover within stipulated timelines.

• Tracking and reporting on project progress weekly.

• To prepare Project Timeline for Principal's review, and to present to Client for approval prior to starting work.

• Conduct Quality Checks.

• To ensure defect check prior and after each renovation work, and ensure defect rectification to be satisfactory to the company standard before handing over to Client.

• To ensure day to day defect rectification raise by existing or future clients are arranged for rectification on a timely manner.

• To arrange the list of Contractors catered for the project prior to the start of the renovation work, and to present to Principal for approval before asking for costing from the Contractors.

• Being the key single interface between the company and clients, obtain client's feedback and resolve project related issues such as payments, etc.

• To meet potential customer, prepare quotation and close the project.

Qualifications:

• At least 8 years of project management and related experience.

• Effectively bilingual in English and Mandarin to liaise with Mandarin-speaking clients, vendors, and contractors.

• Proficiency in Microsoft Office.

Who are we looking out for:

• Passionate.

• Meticulous and detail-oriented.

• Proven ability to solve problems creatively.

• Strong familiarity with project management and best practices.

• Experienced in seeing projects through the full life cycle.

• Strong initiative, communicative skills, dynamism, and resourcefulness.

• Proven ability to complete projects according to outlined scope and timeline.

• Able to work independently and self-motivated.

We are a GP clinic looking for a deputy clinic manager with experience.

Main responsibilities:

- Ensure smooth day-to-day operations of the clinic

- To be proficient in the duties of regular clinic assistants including registration, dispensing, collection of payment, claim submission and assistance of doctors with clinical procedures/chaperone

- Handle patient feedback and complaints on operational issues and/or medical services provided

- Oversee the completion of insurance and government scheme claims. To ensure prompt follow up on rejected/ returned claims

- Follow-up on outstanding payments.

- Oversee the online and offline marketing strategies of the company and develop and establish business and operational plans in line with the company’s policies and directions

- Supervise clinic staff’s adherence to company policies and procedures on the ground as well to provide feedback to management on issues on ground level

- Oversee the clinic’s staff proficiency/training including but not limited to clinical skills and attendance of relevant training courses

- Ensure that service and care standards are adhered to by the clinic staff and doctors through leadership by example

- Oversee the formal response to audit requests from various organisations in conjunction with the Medical Director

- Perform any other ad-hoc projects as assigned by the management

Sales Engineer (Drinks & Bubble Tea Ingredients)

Location: Northern Singapore

Company Overview:

We are a Singapore-based manufacturer specializing in premium beverage and dessert ingredients, including soyabean milk, bird’s nest, almond milk, herbal tea, and more. Serving both commercial and retail sectors, we offer comprehensive ODM and OEM solutions. As part of our expansion, we are seeking a results-driven Sales Engineer to build new business within the Lower Trade, Middle Trade, Upper Trade, and Modern Trade segments. Candidates with barista or bubble tea experience are encouraged to apply.

Position Overview:

We’re looking for a true sales hunter—someone hard-working, honest, and driven to succeed, with the humility to serve clients sincerely. In this role, you’ll actively seek new opportunities, establish valuable client relationships, and help expand our market footprint in the drinks, dessert ingredients, and bubble tea sectors. This role rewards performance, so your compensation will grow with your success.

Key Responsibilities:

New Business Development:

Proactively seek and secure new sales opportunities across targeted market segments.

Establish and maintain strong relationships with prospective clients, positioning the company as a reliable supplier in the beverage and dessert ingredients industry.

Technical Consultation:

Offer straightforward, genuine technical insights to clients, emphasizing the unique benefits of our solutions.

Customize proposals to fit client needs, ensuring tailored solutions that deliver true value.

Project Coordination:

Collaborate with internal teams (R&D, Marketing, Production) to manage projects from start to finish, meeting customer specifications and timelines.

Market Insight & Reporting:

Stay up-to-date on market trends and competitor activities to inform sales strategies and identify new opportunities.

Provide regular reports on sales achievements, customer feedback, and potential growth areas.

Support for Sales Director:

Work closely with the Sales Director, assisting with business development efforts such as product demos, technical presentations, and client meetings.

Qualifications & Skills:

Relevant Experience:

Prior experience in a sales or customer-facing role is required, ideally in the drinks, bubble tea, or dessert ingredients industries. Barista or bubble tea experience is highly welcomed.

Technical Knowledge:

Degree or diploma in Engineering, Food Science, or related fields is a plus, as is a solid understanding of beverage manufacturing processes.

Customer-Centric Focus:

Strong problem-solving skills, with a client-first approach and the ability to create tailored, value-added solutions.

Communication & Negotiation:

Clear and honest communication skills, with the ability to explain technical information to customers and negotiate effectively.

Self-Motivated & Adaptable:

Ability to work independently, manage multiple projects in a fast-paced environment, and adapt to changing demands.

Corporate Values & Benefits:

Results-Based Compensation:

Competitive base salary with a generous, performance-based commission structure and incentives.

Career Development:

Opportunities for growth within a supportive and dynamic team that values integrity and hard work.

Collaborative Culture:

Join a team that values honesty, humility, and teamwork, fostering a respectful and positive work environment.

Impactful Role:

Play a pivotal role in driving the company’s growth and expanding its presence in the beverage and dessert industries.

Job Description:

• Guiding the organization’s activities
• Identifying opportunities to improve a business’ policies or objectives
• Ensuring a company is operating securely and effectively
• Preparing and reviewing operational reports
• Leading and/or participating in meetings
• Assisting managers in compiling information and reports
• Overseeing department budget planning and development
• Managing and maintaining all department databases
• Performing clerical accounting and general office duties as needed
• Developing strong relationships with cross-functional teams and departments

Requirement:

• Related minimum 4 years experience with office administrative duties.

Company Overview:

At SwyftFix, we are dedicated to delivering top-notch plumbing services directly to our customers’ doorsteps. Specializing in faucet repairs, toilet replacements, pipe insulation, and more, we pride ourselves on our ability to provide rapid and reliable solutions without job limitations.

Join our dynamic team and help us grow our customer base while maintaining our commitment to quality service.

Job Description:
We are seeking an experienced Sales Manager to lead our sales efforts and drive business growth. The ideal candidate will have a strong background in sales, exceptional leadership skills, and a passion for customer service.


Key Responsibilities:
Develop and implement strategic sales plans to achieve company goals.

Identify and target new business opportunities within the plumbing service sector.

Build and maintain strong relationships with existing clients and partners.

Monitor market trends and competitor activities to adjust strategies accordingly.

Prepare and present sales reports to the executive team.

Collaborate with marketing to enhance brand visibility and attract new customers.

Manage sales budgets and forecast revenue.


Qualifications:

Diploma in Business Administration, Marketing, or related field.

Proven experience in sales management, preferably in the service industry.

Strong understanding of plumbing services is a plus.
Excellent communication, negotiation, and interpersonal skills.

Ability to lead and inspire a team.

Proficient in CRM software and Microsoft Office Suite.

Results-oriented with a strong focus on customer satisfaction.

Join the SwyftFix family and play a key role in delivering exceptional plumbing services to our customers.

Ensure safe food quality, restaurant cleanliness and sanitation, in stock product availability

Ensure day-to-day compliance to operational standards

Inventory control, labor cost, and budget management

Develops and implements local promotional programs

Supervise assigned personnel

Reports to General Manager

Responsibilities:

• Solution Selling for Mobile & Web Application.
• Identify and develop sales opportunities in Singapore market.
• Develop plans and sales strategies to increase branding and market share.
• Prepare sales presentations and solution demonstration.
• Prepare Sales proposal.
• Work with Marketing team to develop sales campaigns to target vertical industry.
• Forecast monthly, quarterly and annual sales revenue and generate timely sales report.

Job requirements:

• Experience in Software Solution Selling
• Good working attitude and communication skills.
• Minimum 4 years Software Sales experience
• IT background preferred.

Quality Assurance Manager

Job Responsibilities:

Quality Assurance

· Establishment, Maintenance and Continuous Improvement of Company’s Quality Management System (QMS), Class Approvals (Marine) and Regulatory Requirements (Part 145).

· Plan, organise and take lead to drive Quality initiatives and promote quality culture within the company.

· Maintaining and continually improving quality performance, to meet the maintained or all Divisions.

· Perform all essential audits and inspecting internally and/or by third party or client as and when required.

· Establishment, implementation and co-ordination of the audit & approval program, reporting of audit outcomes and ensuring follow up of corrective actions.

· Assist department to follow up on root cause analysis and creation of appropriate action plan to prevent recurrence of issues, by providing training and guidance to the team whenever required.

· Conduct incident investigation and prepare concise investigation reports with in accordance to the regulatory requirement.

· Training and development of employees with respect to QMS and its related processes, quality principles, tools and techniques etc.

· Ensure all licensing at Singapore site and products/services are managed for new applications and renewals.

· Budget allocation and control of costs for QMS related projects; resource management; training; third party audit and Certification costs; and professional subscription costs.

• Effectively implements quality procedures for all allocated sites, in line with legislation, regulatory and guidelines. Documents and maintains the register of quality approvals, procedures and accreditations for allocated sites / geographies.

• Communicates to all allocated sites quality procedures, ensuring all relevant regional colleagues are aware of their responsibilities in supporting / upholding Quality Assurance processes.

• Manages operational, technical, health, safety and environmental audits in line with the audit calendar

• Participates in quality, non-conformance and complaint investigations, ensuring findings are documented, reported and escalated appropriately. Monitors and follows up on supplier CAPA and improvement actions

• Contributes to statistical analyses on which to base recommendations for improvement

• Advises business leaders and senior managers of compliance issues or matters requiring supplier quality development or improvement

• Any ad-hoc duties or projects as assigned.

Skills

• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems

• Gains the confidence and trust of others through honesty, integrity, and authenticity

• Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Anticipates and balances the needs of multiple stakeholders

• Uses compelling arguments to gain the support and commitment of others

• Interprets and applies key financial indicators to make better business decisions.

• Plans and prioritises work to meet commitments aligned with goals.

• Operates effectively, even when things are not certain, or the way forward is not clear

• Knows the most effective and efficient processes to get things done, with a focus on continuous improvement

• Builds partnerships and works collaboratively with others to meet shared objectives

Job Requirements:

· Degree in Engineering or Quality Assurance or equivalent with at least 5 years of relevant managerial experience in marine, aviation or related Industry.

· Certified ISO9001:2015 internal/lead auditor qualification.

· Successful completion of the CAAS M10/L11/L12 Examination.

· Able to interpret CMM, in particular IPL (illustrated part listing) and special equipment and tooling listing will have added advantage.

· Preferably have experience in liaising with OEM for capability expansion.

· Certification or experience in Lean, Kaizen and 5S or familiar with common quality tools and techniques.

· Knowledge of relevant standards, and the ability to become conversant with the rules and regulations relating to the quality systems specific to the marine, defence and aviation industries;

· Experience in practical administration, maintenance and development of Quality Management Systems.

· Knowledge of the practical implementation and development of Continuous Improvement and Lean or other similar methodology in a manufacturing, engineering and/or supply chain environment.

· Good leadership and proven managerial skills to be able to lead and motivate the team.

· Meticulous, resourceful, team player and possess strong organization skills.

· Internet savvy and proficient in MS Office applications (ie. Outlook, Excel, Words and Powerpoint etc)

· Effective oral and written communication and interpersonal skills.

· The ability to plan and prioritize work and work under high pressure to tight deadlines yet flexible and adaptable to changing needs and situations.

Responsibilities:

Assist on identify marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.

Foster strong business relationships with new / existing corporate accounts and ensure consistent business follow ups.

Perform full spectrum of contracts administration including quotation, costing, tenders and contract documentation.

Manage the entire customer sales cycle, including pre-sales, post-sales, etc

Any other ad-hoc tasks assigned.

Requirements:

Good communication and interpersonal skills.

Must be able to converse in English and Mandarin to liaise with mandarin-speaking employees and customers.

Minimum 2 years full time sales working experience.

Proficient in Microsoft Office applications such as MS Word and Excel.

Experience in Commercial Printing Industry will be highly advantageous.

Focus Employment Pte. Ltd. EA Licence No.:24C2469

Wu Xue EA Reg No.:R24125022

The Innovation & Improvement (I&I) Office plays a strategic role in positioning Khoo Teck Puat Hospital and Yishun Health (KTPH & YH) for future success. I&I is dedicated to driving organisational changes that enhance the hospital’s ability to achieve its strategic objectives efficiently and effectively. I&I focuses on achieving superior outcomes in process, service and quality improvement through:

• Facilitating Improvement Initiatives: Collaborating with internal stakeholders to initiate and drive improvement projects, supported by meaningful data and analytics.
• Building Capabilities: Enhancing improvement skills and capabilities across the hospital.
• Fostering Innovation: Cultivating an innovation culture within the hospital.

The Assistant Manager / Manager / Senior Manager role focuses on the detailed planning and facilitating the implementation of improvement initiatives aimed at enhancing organisational performance and efficiency. The individual collaborates across departments to identify areas for improvement, develop strategic plans, and execute solutions that drive operational excellence.

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

1. Analyse Processes: Conduct in-depth analysis of existing processes to identify inefficiencies and areas for enhancement.
2. Continuous Improvement: Execute, coordinate and set up improvement framework and processes to provide the analysis to facilitate multi-faceted decision making for strategic, operational and clinical information needs with hospital key stakeholders.
3. Strategic Projects: Participate as a facilitator in key improvement projects to address the problem statement/operational challenges and deliver measurable improvements.
4. KPI Monitoring: Work closely with cross-functional teams to identify and establish metrics and KPIs to monitor the effectiveness of improvement initiatives and make data-driven decisions.
5. Change Management and Culture Building: Foster good working relationships with internal colleagues and assist the operational and clinical champions in their improvement projects. Act as the catalyst to influence stakeholders’ ownership and motivation towards continuous improvement.

(B) GENERAL

1. Support NHG Initiatives: Assist in new or revised NHG initiatives, programs, and events at the cluster level.
2. Corporate Event Support: Assist in the planning and support of corporate events as necessary.