Job description for Training & Development role

Curriculum Development

• Work with internal and external stakeholders to determine training needs, establish, develop and operationalize competency frameworks, develop training materials, and implement training programs for aspiring cybersecurity professionals.
• Develop and implement training materials and training aids for various modes of delivery such as classroom/virtual delivery and e-learning.
• Assist in performing cybersecurity research & development.
• Ensure that the training is aligned with the latest industry and market best practices and latest developments.

Training Delivery

• Conduct theory and practical training for certificated cybersecurity courses.
• Implement training quality assurance system including the Train-The-Trainer (TTT) training for quality assurance of training delivery.
• Ensure training quality of the training rolled out through gathering and tracking of feedback from participants and implementing continuous improvements.

Training Programs Administration and Management

• Manage and implement multiple training programs in accordance with business needs and regulatory requirements.
• Plan the annual training budget and training calendar for training programs and/or e-learning.
• Execute the annual training plan and programs and schemes and ensure their timely implementation within budget.
• Ensure compliance of the training administration, including documentations, with internal policies and procedures and external regulatory/certification requirements.

Business Development

• Develop partnerships with Institute of Technical Education (ITE), MILE2 training & certification provider, and/or other cybersecurity certification provider to design and deliver cybersecurity training.
• Promote cybersecurity training & certification internally and externally (channel and associate partners).
• Working closely with the sales & marketing team, in driving the marketing strategy for the training.

Requirements:

• Diploma in any discipline, preferably ACTA certified
• At least 1-2 years of experience performing training courses
• Strong planning, analytical and problem solving skills
• Excellent time management and organisational skills.
• Good communication skills
• Ability to work independently and under pressure

We are looking for an enthusiastic Education Consultant to answer requests from parents looking for their children’s education needs and liaise with schools in Singapore.

Note: This role is suited for a stay home mom who wants to earn some extra income. It can be a 20 to 30 hour-per-week role. Flexible with timing. Can start anytime.

You will be responsible for influencing/assisting existing or potential customers to find the right education programmes for their children via Skoolopedia.com, one of the leading preschool and enrichment portal in Singapore.

The goal is to promote business growth and share with parents what and how Skoolopedia can do to help parents connect with schools.

The suitable candidate will have the opportunity to learn more about digital marketing and eCommerce. If the fit is right, it is possible to develop into a full time role.

Responsibilities

• Email correspondence to/with schools and parents’ enquiries. May need to follow up with calls to explain or clarify information given.
• Use scripts to provide information about product’s features, prices etc. and present their benefits. Training will be provided.
• Ask pertinent questions to understand the customer’s requirements
• Persuade the customer to visit schools such as school tours.
• Record the customer’s personal information accurately in a systematic manner.
• Deal with complaints or doubts to safeguard the company’s reputation.
• Keep records of calls and record useful information.

Requirements

• Have the patience to follow up with parents’ childcare/enrichment needs.
• As a parent, you can relate well and connect with parents’ perspectives.
• Proven experience in a customer service role.
• Working knowledge to use Excel and Google Sheets.
• Multi-tasker with excellent communication skills.
• Proficient in English and another language.

This role is suited for a stay home mom who wants to earn some extra income. It can be a 20 to 30 hour-per-week role. Flexible with timing. Can start anytime.