Responsibilities

• Enhanced customer satisfaction by promptly addressing service requests and providing technical solutions.
• Reduced equipment downtime by performing regular maintenance checks and implementing preventive measures.
• Improved system efficiency with thorough troubleshooting and root cause analysis of technical issues.
• Increased client retention, delivering exceptional customer service during on-site visits and remote support sessions.
• Analysed, troubleshot, and diagnosed problems and provided prompt repair and solutions.
• Installed, configured, and tested equipment on specialized platforms.
• Engaged in first-level support for customers requiring routine support and troubleshooting.

Requirements

• ITE/ Diploma in Engineering
• Able to commit to OT and 24/7 Standby

HOW TO APPLY:

Interested applicants, please click on “Apply Now” and provide the below details in your resume.

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Vivian Chung Fhui Tiin

EA Personnel Reg No: R22106436

1) Assist Project Manager in monitoring and managing day to day operations of project.

2) Liaise with consultants and/or sub-contractors on the project matters.

3) Attend regular meetings with owner/sub-cons on the project related matters.

4) Check drawings and raise technical queries to resolve the discrepancies in between drawings and as well as those arisen during project execution.

5) Carry out in-progress inspection and joint inspection and to ensure that the works were executed to the required quality standard.

6) Update the project quality plan as and when appropriate.

7) Assist Project Manager on the tasks assigned.

1) Candidate must possess at least Bachelor's Degree / Diploma in Engineering (Civil) or equivalent.

2) At least 1 Years of working ecperience in the related field is required for this position. (Fresh Graduate is welcome)

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

Cloud Infrastructure & Operations:

• Implement robust solutions on AWS using services like EC2, Lambda, VPC, S3, RDS, and Document DB.
• Manage infrastructure changes via IaC (Terraform), ensuring scalable environments with EC2, ALB, NLB, EBS, and EFS.
• Migrate workloads to AWS, ensuring seamless transitions.
• Automate deployments and data resilience using Python, shell scripting, and SSM
• Implement monitoring, alerting, and security with CloudWatch, SNS, CloudFront, and WAF. 6. Automate deployments, data resilience, and system administration using Python, shell scripting, Bash, and PowerShell.
• Administer Linux and Windows environments, ensuring optimal performance and security.
• Support incident management and participate in the on-call rotation.

Collaboration & Continuous Improvement:

• Work with clients and internal teams to understand requirements and deliver customized AWS solutions.
• Collaborate on CI/CD pipelines with tools like GitHub, Terraform, Jenkins, and AWS services.
• Maintain comprehensive documentation and stay updated with industry trends.
• Collaborate in an agile environment to deliver high-quality work.

What Will Make You Shine

• Bachelor's degree in Computer Science or a related field.
• Min 5 years of experience with core AWS services, such as IAM, networking, security, and operations.
• Strong understanding of both relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., Document DB, Mongo DB).
• Proficiency in at least one programming language, such as Bash, Python, Go, etc., with additional expertise in Linux administration, Windows, and shell scripting.
• Solid understanding and experience building systems using AWS compute services, such as EC2, and serverless platforms like AWS Lambda.
• Experience with infrastructure-as-code tools, such as Terraform, and a clear understanding of infrastructure pipeline concepts.
• Experience implementing AWS database solutions, such as RDS, DynamoDB, or Aurora.
• Familiarity with network protocols and IP networking, along with experience in network troubleshooting.
• Experience with monitoring tools, such as Splunk, Grafana, and logging solutions like the ELK stack.

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Our client is an US MNC, one of the largest players in the life-science sector. Due to business needs, they are now recruiting for Field Service Engineer to be part of their team for ongoing transformation projects. They are located at Jurong East.

Job Requirement:

• Perform verification, calibration, and preventive maintenance (PMs) in accordance with in-house Metrology SOPs.
• Maintain calibration and qualification tools, ensuring timely upkeep.
• Coordinate with and oversee External Third-Party (3P) vendors for calibration, PMs, qualifications, and repairs.
• Ensure External 3P vendors meet Customer off-site and on-site qualifications prior to service execution.
• Respond promptly to ad-hoc service requests from Laboratory End Users, adhering to the agreed Service Level Agreement (SLA).
• Recommend appropriate inventory levels for critical equipment parts and tools to minimize downtime and aid budget planning.
• Accurately document and manage service records, training, and asset information in the in-house Asset Management system.
• Facilitate clear communication and coordination among customers, vendors, and internal teams to ensure smooth service delivery.

Qualifications and Criteria:

• Diploma or bachelor’s degree in Science or Engineering, ideally in Electrical or Mechanical Engineering.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Ptd Ltd

EA License No: 19C9682
Reg No: R24122162 | LAI CHAI LI

Responsibilities：

• Take off quantities and participate in private and public project tenders, work out variation's claims, verify measurements with the client.

• Assess and submit a monthly progressive claim and recommend subcontractors’ monthly progress payment.

• Certify and evaluate progress work done, including contract administration for variations for both main contract and subcontract works.

• Responsible for preparing necessary documentation from shortlisting to awarding contracts.

• Residential Electrical or P&S or ACMV work experience is preferred

Benefits:

• Basic up $3000 - $4000
• 5day work week
• MNC
• AWS + Bonus

Job Scope:

• Diagnose and troubleshoot electronic components and systems
• Perform repairs on electronic equipment (ECU, PCB), including soldering, component replacement, and circuit board repair.
• Work with internal team to ensure project/work task able to complete on time
• Using testing equipment and diagnostic tools to perform rectification work
• Keep accurate records of repairs, maintenance activities, and equipment specifications.

Job Requirement:

• Relevant electronic experience is added advantage
• Experience in electronic component troubleshooting and repair.
• Soldering, Electronic Control Unit(ECU) repair, PCB repair procedure knowledge required

Please submit your updated resume in MS word format by using the APPLY NOW BUTTON.

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Cheang Wei Yang (R21102313)

Our client is from Medical industry. They are looking for a Software Engineer to assist their team for the next phase of their business. They are located in Central - easily assessable.

Duties Software QA Engineer:

• Verify user applications and server-side components to meet requirements and specifications discreetly.
• Execute Unit, Regression, Integration, Performance, and System Tests confidentially.
• Collaborate with developers to resolve issues arising from test procedures and results while maintaining confidentiality.
• Take ownership of assigned modules and projects discreetly.
• Manage defect tracking and implement solutions confidentially.
• Update tasks in OpenProject privately.
• Maintain and backup databases as needed, ensuring data security discreetly.
• Participate in software design reviews and create confidential test reports for releases.
• Review software documentation for technical accuracy while maintaining confidentiality.

Requirements:

• Diploma/ Degree in IT or Computer Science.
• Min 3 years of working experience in relevant industry
• Experience in SQL, JENKINS and TestComplete

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R22108850 (Chan Mun Mun)

Our client is from Oil and Gas industry, a local leading player. They are looking for a Senior Process Engineer to assist their team for the next phase of their business. They are located in West.

Duties of Senior Process Engineer:

• Provide technical support for routine and non-routine production activities.
• Develop best practices to improve production safety, reliability, and efficiency.
• Evaluate current production activities and implement continuous process improvements.
• Troubleshoot process and equipment problems to enhance operational reliability and efficiency.
• Measure plant performance, including power consumption index and process availability.
• Undertake energy efficiency and optimization projects as required.
• Manage alarm systems and ensure robust operations.
• Lead Management of Change projects for terminal modifications.
• Participate in safety evaluations, inspections, and emergency response efforts as needed.

Requirements:

• Minimum Bachelors Degree in Chemical Engineering or any relevant field.
• Minimum 3 to 5 years experience in Oil and Gas Industry or any relevant industry.
• Prior experience in handling process safety in plant design is a bonus.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv. We regret that only shortlisted candidate will be notified.

Email address: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682
EA Reg. No. R2198636 (Oh Puey Xin)

Our client is from Oil and Gas industry, a local leading player. They are looking for a Senior Engineer, Instrumentation & Control for the next phase of their business. They are located in West.

Duties:

• Provide technical support for Production and Maintenance teams on instrument-related issues.
• Work with teams to reduce instrument maintenance costs and improve functionality.
• Coordinate with external stakeholders on gas pipeline networks, electrical grids, instruments, and metering interfaces.
• Update maintenance procedures for instruments, PLC, Fire & Gas systems, ESD, metering, CCTV, and security equipment.
• Conduct root cause analysis for instrument incidents and recommend preventive actions.
• Implement MOC projects to enhance instrument reliability and operational efficiency.
• Ensure verification, inspection, testing, and certification of electrical and instrument equipment in hazardous areas.
• Support maintenance and major equipment turnarounds.
• Manage the functional safety lifecycle of SIS in the terminal.
• Assist in expansion projects, ensuring facility integrity and seamless integration.
• Participate in emergency response with designated roles and responsibilities.

Requirements

• Min Bachelor’s Degree in Engineering related field.
• Min 5 years’ experience in Oil & Gas or Petrochemical industry
• Experience in instrument & control maintenance

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email Address: [email protected]

Recruitpedia Pte. Ltd.

EA License No: 19C9682

EA Personnel No: R2198636 (Oh Puey Xin)

Job Description & Requirements

Roles & Responsibilities

- Lead in Site Coordination with all trades.

- Prepare submission of shop drawing / Materials / MOS.

- To ensure work is construct in accordance with contract and drawings.

- Planning of M&E Works and micro scheduling with other disciplines.

- Liaise with sub-contractors, suppliers, etc.

- Implement and ensure QC plan

- Inspection and Monitoring of Architectural related materials.

- To carry out inspection/ trade demo/ material testing / mock-up

- To verify VO and prepare back charges.

- Attend sub-con meetings.

- To check and ensure compliance with TOP check list and RI (M&E)

- Attend to M&E materials, sample board, trade demo and shop drawings submission and submittal reviews comment from consultants.

- To update M&E progress with scheduling tools.

- Other adhoc duties as assigned by the Immediate Supervisor/ Management.

- Ensure work activities are carried out in safe working environment.

Requirements

- Diploma/ Degree in Mechanical, Electrical or a related discipline

- Relevant qualification of certificates in Mechanical & Electrical discipline

- Minimum three (3) years of relevant local experience.

- Able to lead the sub-contractors to ensure smooth progress of works, high quality standards and minimal defects.

- Preferably completed QM project

- Independent, diligent and highly motivated with excellent team spirit.

- Good knowledge of M&E specs and BCA quality requirements.

- Proficient in Microsoft Office and knowledge of BIM.

• Supervise customer requirements and collaborate closely with their IT and maintenance support vendors.
• Take charge of technical issues reported by customers, ensuring they are tracked and resolved promptly, and escalate to the relevant channels when needed.
• Aid with the technical requirements within customers' environments by integrating new and established technologies.

Requirements:

• Diploma in Computer Science or equivalent.
• At least 2 years of experience as a System/Network Administrator.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R24120303

Responsibilities:

• Ensure third-party vendors meet service requirements.
• Oversee vendors for services like calibration, maintenance, and repairs.
• Provide metrology services, ensuring tools are properly calibrated and maintained.
• Respond to service requests from lab users quickly.
• Recommend and manage inventory of critical equipment parts and supplies.
• Maintain stock of consumables and chemicals.

Requirements

• Min Diploma in any engineering courses
• Min 1 year of any Service Maintaince / Calibration exp

Lifescience MNC - Jurong East

Office hours Mon to Fri

Up to $3K

All qualified applicants, please click “ APPLY NOW”

Kimmy Low Yi Ting (Kim) | CEI Registration Number: R23112122

Recruit Express Pte Ltd Company Reg. No. 199601303W | EA LICENCE Number: 99C4599

Job Description:

60%

• Responsible for managing and executing a small scale projects for existing and established clients. This includes but not limited to spare parts supply, technical discussions, conceptual studies, FEED engineering and development of small-scale maintenance projects.
• Execution of brown field projects and vendor supervisors to support their operation and maintenance activities for Chemical Plants. This includes planned, periodic, breakdown and shutdown maintenance, spare parts management and advisory services on technical issues
• Estimate project cost and take necessary approvals
• Manage, coordinate & control all project works to ensure project is executed according to specifications and within schedule & approved budget.
• Coordinate with vendors, contractors and client representatives to meet project objectives and shutdown schedules.
• Appraise higher management & client with project reports and seek help wherever required.

30%

• Conceptual design of static and package (furnace) equipment with the support of discipline engineers.
• Preparation of specification, datasheet and drawings of static equipment.
• Selection of vendor / fabricator and pre-qualification.
• Conduct technical/ clarification meetings with vendors / Contractors to finalize the design.
• Review vendor drawings & provide necessary approvals.
• Prepare ITP and attend to necessary vendor inspection.
• Responsible for arrangement of vendor and in-house supervisors for any maintenance jobs.
• Work hand in hand with client for root cause analysis and providing expertise to the recurring problems, hence ensuring smooth operation.
• Participate in technical discussions and work.
• Support the estimation process for small scale projects such as modification, rectification, capacity up, process improvement for existing clients

10%

• Take part in development of individual project procedures and SOP required for smooth execution of projects.
• Take part in other training and developmental activities for the group.
• Work for service promotion and other promotional activities

Job Requirements:

• Bachelor’s &/or Master Degree in Engineering, from reputed institutes with good academic records.
• Minimum of 8-10 years of experience which includes engineering design for static equipment, feasibility study etc.
• Having operation and maintenance experience in chemical plant is preferred.
• Experience in EPC with chemical, petrochemical and power sectors shall be preferred.

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email me at [email protected]

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd
EA License No: 19C9950
EA Personnel: Vivian Chung Fhui Tiin
EA Personnel Reg No: R2210643

• Develop test programs for Digital, PMIC, RF & Mixed Signal products on automated test equipment.
• Liaise closely with the design engineers on the first silicon debug, device characterization, test program bring up and production release activities.
• Troubleshoot digital vectors (JTAG/SCAN/ATPG / Functional / Mbist) and Device characterization across PVT (Process, Voltage and Temperature).

Requirements:

• Diploma in Electronics/Electrical/Communication Engineering or equivalent.
• At least 3 years of developing SOC programs from NPI to volume ramp stage experience with Advantest V93k or Teradyne Uflex/Iflex.
• Proficient in Java, C/C++, Visual Basic, Perl, Python

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

• Assisting in setting up the test equipment for production and engineering team.
• Handle all Test & Backend Equipment sustaining i.e. Bench, ATE, Handlers, Thermostream, ICOS, Laser Mark, etc.

Requirements:

• Nitec in Electronics / Electrical Engineering, Mechanical, Biomedical, Mechatronics
• At least 2 years of relevant working experience
• Able to work from 7am - 7pm

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

• Installation and maintenance of semiconductor equipment.
• Record engineering enhancements for future documentation.
• Develop procedures for the assembly, inspection, and testing of equipment.

Requirements:

• Diploma in Mechanical/Mechatronics Engineering or equivalent.
• At least 2 years of experience in setting up automation equipment.
• Knowledge of Electro Mechatronic System
• Willing to travel internationally for field support as needed.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

- attend site meeting

- coordinate site work

- prepare shop drawing using autocad

- prepare material / catalog submission

- submit progress claim

- update site progress

- settle site issue with maincon/supplier

- monitor site progress

- prepare as built drawing

- attend testing & comissioning

- prepare variation order

Job Description: WSH Training Facilitator

Key Responsibilities:

• Deliver training sessions and assessments according to the lesson plan and training curriculum.
• Monitor and evaluate the effectiveness of training programs, providing constructive feedback and recommendations for continuous improvement.
• Manage training-related administrative tasks, including maintaining records, preparing reports, and coordinating with relevant stakeholders.

Requirements:

• WSQ Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP).
• Advanced Certificate in Workplace Safety and Health.
• Minimum of 5 years of experience in relevant industries.

• Prepare documentations and coordination with government sectors.

Requirements:

• Degree in Civil Engineering
• At least 5 years of experience in LTA project

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701
Registration: R21100996

Job Responsibilities:

• Assist Project CSR Lead / Project HSE Manager to adminster and implement regulatory and project environment and sustainability management requirement for project
• Assist Project CSR Lead to prepare and implement project sustainability documents
• Ensure project environment and sustainability documents are developed as per client requirements
• Attend regular meeting with consortium partner, client and project team as and when required
• Support project management team to implement project sustainability plan and programs
• Administer CSR and sustainability meetings and maintain all relevant documentations
• Conduct environmental and sustainability trainings for project
• Conduct regular environmental and sustainability audit and inspection as required for the project
• Manage sub-contractors to coordinate environmental and sustainability programs
• Review and update environmental and sustainability documents
• Ensure compliance with all relevant legal and regulatory requirements including client CSR requirements
• Carry out incident investigations for environment and sustainability and propose corrective actions to be implemented

Job Requirements:

• Degree of Diploma in Environmental Engineering and CSR Management
• Any certification of CSR related will be an advantage but not mandatory
• Experience in an Environmental and Sustainability Management role is advantageous, but not mandatory
• The incumbent should be dynamic, self-motivated, proactive and results oriented
• Willing to work extended work hours and shoft works according to project needs
• Fresh graduates are welcome to apply

Our Address and Working Hours:

Seatrium (SG) Pte. Ltd.

(Admiralty Yard)

Admiralty Road West, Singapore 759956

(Transport provided from Sembawang MRT)

Mon - Thurs: 8am - 5:15pm

Fri : 8am - 4.30pm

Interested candidates are invited to send us an updated resume with your current and expected salary and earliest availability.

We regret that only shortlisted candidates will be notified.

Please note that your personal data disclosed to Seatrium (SG) Pte. Ltd. and our group of companies, shall be used for the purposes of evaluation, and processing in accordance with our recruitment processes and policies. By providing your personal data, you have consented to the aforesaid purpose under the provisions of the Personal Data Protection Act 2012.

Job Responsibilities

• To support the construction team for M&E engineering works.
• Planning/scheduling and coordination of M&E works.
• Project coordination, supervision, and monitoring of the progress of site work.
• Coordinate M&E engineering work and work closely with other department staff to resolve site discrepancies and technical issues.
• Oversee and ensure works are carried out in accordance with the approved drawings, materials and method statements.
• Ensure quality work in order to achieve CONQUAS and/or QM requirements
• Liaise with clients, consultants, relevant authorities, and sub-contractors on M&E issues.
• Handle any other ad-hoc duties and tasks assigned.

Requirements

• Degree in Mechanical & Electrical Engineering or related fields. PE Board recognized degree is preferred
• Minimum 8 years of relevant experience in the construction industry
• Proficient in Autodesk Revit or BIM software

Job Description & Requirements

• Perform troubleshooting for client platform related problems
• Support Windows OS, office software, and other Desktop Related Software & Hardware Respond promptly to incident,
• investigate & provide temporary &/or permanent resolution of incidents escalated
• Liaise with support vendors for maintenance, support or issues resolution
• Monitor the agreed service level, document & maintain the configuration of the systems Involve in client platform implementation/upgrade project
• Any ad-hoc duties assigned / required.

Responsibilities

• Deep knowledge of the use of the product and its installations.
• In-depth knowledge of the products involved in intrinsic safety and functional safety applications.
• In-depth knowledge of safety systems (PLC / DCS) and of the dynamics relating to the applications of the process industry, for the development of possible technical solutions to be proposed to the customer.
• With the R&D Manager for the resolution of problems related to the standard and non-standard use of products and exchange of technical information on applications and customer requests for the development of new products.
• With the Sales Managers to interface directly with the customer to show the technical characteristics of the products through personalized presentations or webinars.

Qualifications

• 2+ years' of technical support experience
• Bachelor or diploma in Electrical and Electronics preferred
• Customer service oriented
• Strong written and verbal and troubleshooting skills

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Job Description & Requirements

1.Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.

2.Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.

3.Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level

4.Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.

5.Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.

6.Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Job Description

• Monitor system and batch job processing; perform 1st level problem determination and resolution; and timely escalation of issues and critical alerts,
• Assist System / Application Support engineers for system and / or batch jobs recovery,
• Setup and maintain the monitoring maintenance policy for system undergoing maintenance, to stop and resume the monitoring and alerts,
• Work closely with System / Application Support engineers in improving the system and batch monitoring and alerts,
• Participate in the Daily Operations meeting and prepare Health Check report,
• Coordinate with the Change Manager on the communication to the client for the start and end of the change activities,
• Provides 24x7 rotating shift roster support on eight (8) or twelve (12) hours duties. To support/ assist in extended support and / or swap of duties when there is a need such as stand-in for colleague on medical leaves and/ or support to major production issue, etc. and
• Conformance to the established standard operation procedures.

Requirements

• Has an analytical mindset and able to understand business and functional concepts
• Proactive, self-driven and able to work under pressure with a high sense of urgency,
• Ability to work effectively both independently & within a team and
• Comfortable interacting with both internal and external stakeholders.
• Experience with working in a ticketing system,
• Experience with monitoring tools and writing scripts for automation and
• Possess SQL knowledge and capable of constructing basic SQL queries